ATTACHMENT 3 - QASP - Fire Tape Storage.pdf

ATTACHMENT 3 QASP

Fire Tape Storage

QASP

Fire Tape Storage (QASP)

Version 1

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that systematic quality assurance methods are used in the administration of the Performance-based Acquisition (PBA) standards included in this Performance Work Statement (PWS). The intent is to ensure that the Contractor performs in accordance with the performance standards/acceptable quality levels contained in the PWS; that the Government receives the quality of services called for in the contract; and, that the Government only pays for the acceptable level of services received.

2. Scope

It is important to understand the responsibilities of the parties and distinguish between the contractor’s quality control plan and the QASP. The Contractor is responsible for managing and developing a quality control plan to meet the quality standards established in the PWS. The QASP is put in place to provide Government surveillance and oversight of the contractor’s efforts in meeting the performance standards required by the contract. The QASP is not part of the contract nor is it intended to duplicate the Contractor’s quality control plan. The Government may provide the Contractor with an informational copy of the QASP to support the Contractor’s efforts in developing a quality control plan that will inter-relate with the QASP.

3. Government Resources

The following personnel will implement all surveillance activities:

Contracting Officer. The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the Government in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer: Kelly B Updegraff Telephone Number: 803-881-9930 Email: Kelly.b.updegraff@usda.gov

Contracting Officer’s Representative (COR). The COR is responsible for technical administration of the contract and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any mailto:Kelly.b.updegraff@usda.gov changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

Contracting Officer’s Representative: Stephanie Stone Telephone Number: 970-502-8996 Email: stephanie.stone@usda.gov

4. Methods of Quality Assurance Surveillance

The surveillance methods listed below will be used in the administration of this QASP.

The specific surveillance method for each performance standard or Service Level Agreement and acceptable quality level is listed in the “Monitoring Method” column of the PWS.

Government Review – Indicates that the Government will be responsible for monitoring the Contractor’s performance in meeting specific performance standards/acceptable quality levels. The Government Review may be performed by the COR, technical monitors, inspectors, and/or other Government personnel interacting with the contractor.

In the case of a written deliverable, Government Review will consist of up to 100% inspection of the specific deliverable and supporting documentation.

In the case of day-to-day support activities, Government Review will consist of periodic inspection or random monitoring.

Feedback – Feedback may be obtained either from the results of formal satisfaction surveys or from complaints received by the Government. Complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, and must be signed and forwarded to the COR, who shall assess the validity of the complaint and retain it in a documentation file. The COR shall ensure the tabulated results of all satisfaction surveys are kept on file.

5. Documentation

The results of all monitoring activity shall be documented on the Surveillance Activity Summary Form. The COR shall submit copies of the Surveillance Activity Summary Form at the conclusion of contract performance and whenever contractor performance fails to meet acceptable quality levels.

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, surveillance checklists, and any actions related to the Government’s performance of the quality assurance surveillance function. All such records will be retained for the life of the contract and forwarded to the Contracting Officer upon completion.

6. Incentives and Disincentives

On an ongoing basis and as deliverables are submitted, the COR will assess the contractor’s performance using the Performance Requirements Summary or Service Level Agreements in the PWS. The COR will alert the CO whenever a disincentive should be included in the invoice.

Incentives:

ID Indicator Performance Standard

Acceptable Quality Level

Method of Surveillance Incentive

Vendor to provide monthly report to include:

• Number of tapes picked

• Frequency

• Accumulated number of tapes total

Monthly 100% Monthly Report

Exercise of Option Period and positive performance assessment in CPARS.

Dell Server Annual Hardware and Software Maintenance and Support

Surveillance Activity Summary Form

<<The first five columns should match 100% to what is included in the SOW, if performance standards are used instead of Service Level Agreements. The three columns on the right are for post-award tracking and should be blank initially. If using SLAs, replace with the SLA tables used and include columns similar to the three right columns to track actual performance.>>

Service Performance Standards Acceptable Quality Level

(AQL)

Monitoring Method Monitoring Performed by/ Date(s)

Compliance with Performance

Standard/AQL

Other Comments

1 Tape pickup Monthly 100%

Contracting Officer: Kelly B Updegraff