Attachment_3_-_QASP.pdf
PDF 119 KB Posted
- Solicitation number
- 140A2326Q0003
About this file
This document is a Performance Standards and Quality Assurance Surveillance Plan (QASP) for FACE Educational Support Services. The QASP outlines 24 detailed task and deliverable performance standards with specific Acceptable Quality Levels (AQLs) and corresponding surveillance methods, primarily overseen by the Contracting Officer's Representative (COR). Key performance areas include system design, cybersecurity compliance, data migration, training delivery, and various reporting requirements, with most tasks requiring 95-100% compliance. The surveillance methods range from COR reviews and technical evaluations to functional testing, user feedback, and DOI IT Security reviews, with potential consequences for failing to meet minimum quality standards including corrective actions, payment withholdings, and contract remedies.
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Other files
| File | Type | Posted |
|---|---|---|
| Q_A4ESS.pdf | ||
| Attachment_1_-_PWS.pdf | ||
| Attachment_2_-_Pricing_Schedule_rev1.xlsx | XLSX spreadsheet | |
| Sol_140A2326Q0003.pdf |
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Performance Standards and Quality Assurance Surveillance Plan (QASP) for
FACE Educational Support Services
The Government will evaluate contractor performance using the performance standards and methods of surveillance identified below.
The Contracting Officer’s Representative (COR) will be responsible for monitoring performance and documenting results.
Failure to meet the minimum acceptable quality level (AQL) may result in corrective action, payment withholdings, or other remedies under the contract.
# Task / Deliverable Performance Standard
AQL
(Acceptable Quality Level)
Method of Surveillance
6.1 Project Workplan Submitted on time; complete
and accurate 100% COR review and approval
6.2 System Design
Documents
Complete, accurate, reflects FedRAMP SaaS and modular design
95% COR review and technical evaluation
6.3 Portal Management
Plan
Includes all required components (governance, access, escalation, recovery)
95% COR review and approval
6.4 Functional System
Fully operational system supporting all current data needs
100% Functional testing and user confirmation
6.5 Cybersecurity &
Privacy Plan
Complies with FISMA, FedRAMP, NIST, Privacy Act, and 508
100% DOI IT Security review
6.6 Data Migration
Report
All legacy data accurately migrated and validated 98% COR review and validation checks
6.7 Modernization
Strategy Roadmap
Clear recommendations, timeline, and risk plan provided
95% COR review
6.8 Pilot Implementation
Plan & Results
Pilot conducted, feedback collected, issues resolved 90% success rate COR review and pilot site feedback
6.9 Full Deployment
Certification
System deployed to all sites with all users onboarded 100%
COR confirmation and user access audit
6.10 Training Package Materials complete, accurate, accessible 95% COR review and user feedback
# Task / Deliverable Performance Standard
AQL
(Acceptable Quality Level)
Method of Surveillance
6.11 Training Delivery Annual training delivered as
required
95% attendance & 95% satisfaction
Attendance logs and post-training surveys
6.12 ECP Data Support
Plan
Plan complete and updated annually 100% COR review
6.13 Data Quality &
Continuity Plan
Includes all required controls (backups, versioning, audit readiness)
95% COR review
6.14 System Scalability &
Growth Plan
5–10 year growth roadmap with testing evidence 95% COR review
6.15 Monthly Operational
Status Reports
Submitted on time, accurate, complete 95% COR review
6.16 Change
Management Log
Up to date with all approvals, versions, and deployments 95% COR review
6.17 Helpdesk Support
Reports
Submitted quarterly with complete metrics 95% COR review
6.18 User Feedback
Survey Results
Survey completed and results analyzed
90% response rate COR review
6.19 Compliance Dashboards & Audit Tools
Functioning dashboards and checklists available 95% COR review and site feedback
6.20 Educational Data
Analytics Reports
Accurate mid-year and end-of-year reporting
98% data accuracy
COR review and validation
6.21 Annual Evaluation
Report
Submitted on time; complete and accurate 95% COR review
6.22 Security & Privacy
Compliance Docs
All documents current and complete 100% DOI IT Security review
6.23 System Data Schema
& Data Dictionary
Complete schema and dictionary delivered and updated
100% COR technical review
6.24 Ad Hoc Reporting Functionality & Guide
Fully functioning; users can generate reports without errors
95% User testing and COR verification
File details come from the government source that posted it. Updated .