Attachment 3--PWS--NMUSAF Custodial--Final.pdf

CUSTODIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

NATIONAL MUSEUM OF THE UNITED STATES AIR FORCE, (NMUSAF)

June 04, 2019

Prepared by Melinda L. Booth

Wright Patterson Air Force Base, Ohio

Table of Contents

1. DESCRIPTION OF SERVICES: 5

1.1 Facility Cleaning Services 5

1.1.1 Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, etc.)……..…………5

1.1.2 Carpeted Floors….………..………………………………………………………………………………………………………..5

1.1.3 Stairways/Elevators/Handicap Lifts……………..………………………………………………………………………..5

1.1.4 Clean Floor (Walk-Off) Mats…………………………………………………………………………………………………..6

1.1.5 Trash Collection/Removal (Centralized Locations)…………………………………………………………………6

1.1.6 Glass, Plexiglass, and Mirrors………………………………………………………………………………………………..7

1.1.7 Low Dusting………………………..………………………………………………………………………………………………..7

1.1.8 Strollers, and Manual/Battery Powered Wheelchairs….………………………………………………………..7

1.1.9 Spot Cleaning…………………………………………………………..….………………………………………………………..7

1.1.10 Display Cleaning…………………………………………………………….……………………………………………………..7

1.1.11 Daytime Custodial Service Upkeep………………………….….………………………………………………………..7

1.1.12 Aircraft Dusting and Spot Cleaning (Water Only)…….….………………………………………………………..7

1.1.13 Cleaning Displays Walls/Partitions/Floors……………….….………………………………………………………..8

1.1.14 Compound Sweeping and Spot Mopping in Bays…….….………………………………………………………..8

1.1.15 Clean Light Fixtures and High Dusting……………….…….….………………………………………………………..8

1.2 Restrooms/Locker Rooms Cleaning Services: 8

1.2.1 Clean and Disinfect………………………………………………………………………………………………………………..8

1.2.2 Restroom Floor Care………………………………………………………………………………………………………………9

1.2.3 Stock Restroom Supplies……………………………………………………………………………………………………….9

1.2.4 Drinking Fountains…………………………………………………………………………………………………………………9

1.2.5 Restroom Trash Removal……………………………………………………………………………………………………….9

1.3 Special and Periodic Cleaning Services: 10

1.3.1 Dusting……………….…………………………………………………...….…………………………………………….………..10

1.3.2 Snow and/or Ice Removal………………….……………….…….….………………………………………………………..9

1. 4 Special Cleaning Requirements: 10

1.4.1 Groundskeeping Services: Grounds Cleaning…………...….………………………………………………………10

1.4.2 Picnic Area Cleaning………………………….……………….…….….………………………………………………………10

1.4.3 Empty Trash Cans and Diaper Pails..….……………….…….….………………………………………………………11

1.4.4 Emergency Cleanups..……………………….……………….…….….………………………………………………………10

1.4.5 Periodic Cleaning Services……………..….……………….…….….………………………………………………………11

1.5 Contractor Provided Equipment and Supplies: 12

1.5.1. Contractor Furnished Equipment/Vehicles………………………………………………………………………….12

1.5.2. Contractor Furnished Restroom Supplies………………………………………………………………….……..…12

1.5.3. Miscellaneous Requirements…………………………………………………………………………………………..…12

2. Service Summary (SS): 13

2.1 Contractor’s Quality Control: 14

2.2 Performance Assessment: 126

2.2.1 Periodic Surveillance…………………....….……………….…….….……………………………………………………...16

2.2.2 Customer Complaints..………………....….……………….…….….………………………………………………………16

2.2.3 100% Inspection….……………………....….……………….…….….…………………………………………………………..16

2.3 Periodic Quarterly Progress Meetings: 16

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES: 17

3.1 Government Furnished Facilities. 177

3.1.1 Janitorial Closets……………………....….……………….…….….…………………………………………………………..17

3.2 Government Furnished Supplies and Equipment. 17

3.3 Government Furnished Utilities. 17

3.3.1 Utility Conservation.………………....….……………….…….….…………………………………………………………..17

3.4 Telephone Service 17

3.5 Security, Fire and Medical Services 17

3.6 Solid Waste Collection and Disposal 17

3.7 Mail Service 17

4 General Information 18

4.1 Normal Base Hours 18

4.1.1 Basewide Facilities, Hours of Operation with Special Restrictions…….…………………………………..18

4.2 Recognized Federal Holidays 19

4.3 Base/Museum Closures 19

4.4 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander. 19

4.5 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes 20

4.5.1 Operational Security (OPSEC)…………………………………………………………………………………………….. 20

4.6 Cleaning and Restroom Supplies 20

4.6.1 Hazardous Material Identification

4.7 HAZMART. 21

4.7.1 Spill Response

4.8 Hazardous Material/ Waste Management. 21

4.9 Hazardous Material Handling. 21

4.10 Training. 21

4.11 Traffic Laws. 22

4.12 Weapons, Firearms, and Ammunition. 22

4.13 For Official Use Only (FOUO). 22

4.14 Reporting Requirements. 22

4.15 Physical Security. 22

4.16 Contract Manager. 22

4.17 Personnel. 22

4.18 Key Control. 23

4.19 Schedules. 23

4.20 Contract Modifications. 23

4.20.1 Existing Facility Floor Plan Changes

4.20.2 New Facility and/or New Facility Addition

4.20.3 Modification Unit Pricing

4.20.4 Wage Increases

4.21 Contracting Officer (CO) and Contracting Officer Representative (COR) (Quality Assurance Personnel). 24

4.22 Safety Requirements and Reports. 24

4.23 Voluntary Protection Program 24

4.23.1 Applicability………………………………………………………………………………………………………………………24

4.23.2 Definitions..………………………………………………………………………………………………………………………25

4.23.3 Voluntary Protection Programs…………………………………………………………………………………………25

4.23.4 Requirements……………………………………………………………………………………………………………………25

4.24 Combating Trafficking in Persons 26

4.25 Contract Performance Assessment Reporting System (CPARS) 26

4.26 Enterprise-Wide COntractor Manpower Reporting Application (eCRMA) 27

5 APPENDICES 28

APPENDIX C: DEFINITIONS 31

7 Abbreviations and Acronyms 34

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed at the (NMUSAF), National Museum of the United States Air Force, at Wright Patterson Air Force Base, in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance. The contractor shall accomplish all cleaning tasks, and be required to replenish soap and paper products (provided by the NMUSAF) in all restrooms identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS). Maximum cleaning frequencies are established in Appendix A, Air Force Custodial Common Levels of Service Standards. Facility cleaning levels, and estimated square footages are established in Appendix B, Estimated Square Footages and Cleaning Level. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, Air Force Common Output Level Standards, instructions, and commercial practices.

1.1 FACILITY CLEANING SERVICES

1.1.1 NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, CERAMIC TILE, WOOD,

CONCRETE, ETC.)

The Contractor shall maintain hard floors in a condition free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, etc.)

and with non-skid floor finish/sealer to ensure floors have a uniform glossy appearance. Cleaning solutions should be appropriate for the specific floor type. Floors shall not have any mop streaks, splash marks, or mop strings. Unsanitary items such as chairs, mats, and trash receptacles shall not be placed on food preparation/eating surfaces.

After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. Wood floors shall be cleaned but not mopped.

The contractor is responsible for posting “Wet Floor” signs in order to avoid mishaps. The signs shall be posted prior to the wet operation and shall be visible before a person enters the hazardous area.

These “Wet Floor” caution signs shall be what is commercially used in this industry.

1.1.2 CARPETED FLOORS

The Contractor shall maintain carpets free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The contractor shall use efficient vacuum cleaners that offer high airflow, high efficiency filtration, and an adjustable rotating brush agitation for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the facility manager. Area and throw rugs shall also receive this service.

Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.3 STAIRWAYS/ELEVATORS/HANDICAP LIFTS

All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

1.1.4 CLEAN FLOOR (WALK-OFF) MATS

The Contractor shall vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

The contractor shall perform spot removal (four square foot area or less) using carpet manufacturer’s approved method to remove spills/soil. High Efficiency Particulate Air (HEPA) beater-bar type vacuum cleaners shall be used to thoroughly clean, and restore the resilience of all carpeted areas/walk-off mats. The contractor shall maintain clean floors underneath walk-off mats. All tears, burns, and unraveling of carpet shall be reported to the Facility Manager and COR the day of discovery.

1.1.5 TRASH COLLECTION/REMOVAL (CENTRALIZED LOCATIONS).

Government personnel shall place trash in tied up plastic bags, or other appropriate containers labeled as “trash” in hallways, or designated facility centralized locations. The contractor shall collect and dispose of all trash from these locations.

The contractor is not responsible for furnishing plastic trash liners/bags. Liners/bags are furnished by the NMUSAF. The contractor shall only furnish wax coated liners for sanitary napkin receptacles.

The contractor shall be responsible for the replacement of (NMUSAF furnished) soiled centralized trash location liners/bags. The number of Centralized locations is dependent upon the size of the building, occupancy, and work environment and may fluctuate during the contract performance period.

1.1.5.1. Trash Removal

All interior and exterior trash receptacles within 35 feet of a building shall be clean, free of debris and odors and returned to their original position. Oversized items unable to fit into receptacles marked “TRASH” shall be removed by contractor. Plastic liners shall be placed in all trash receptacles.

Liners shall remain completely in place in the receptacle even when full. Soiled or torn plastic trash receptacle liners shall be replaced. All trash shall be disposed of properly. No spills of fluids or trash shall remain on ground. Trash, such as large boxes, shall be broken down and placed in the appropriate receptacles.

Trash, which cannot be placed in the dumpster/compactor because of size or because the dumpster is full, shall be placed adjacent to the dumpster/compactor.

Movement/disposal of wooden crates and skids is not the responsibility of the contractor. The contractor shall notify the NMUSAF Facility Manager and COR of the location and quantity of crates/skids.

1.1.5.2. RECYCABLE COLLECTION/REMOVAL (CENTRALIZED LOCATIONS).

Recycling shall be removed by the contractor at the same frequency as regular trash. Recyclable trash shall be kept separate from non-recyclable (regular) trash during collection/removal, and placed in the appropriate outside dumpster/compactor.

1.1.6. Glass, Plexiglass, and Mirrors

Service shall be performed in buildings 20001, 20009, 20485, 20486, 20487, 20489, 20492, 20494 and 20495. All interior glass, Plexiglas, and mirrors shall be clean to a height of eight (8) feet above floor surface or landing. Cleaning shall include, but is not limited to, pictures, glass partitions, display cases, directory boards, draft shields, and interior/exterior glass doors and adjoining glass walls. Once service has been completed, there shall be no trace of film, dirt, smudges, streaks, watermarks, or other foreign matter.

1.1.7. Low Dusting

Low dusting shall be performed in buildings 20001, 20009, 20485, 20486, 20487, 20489, 20492, 20494 and 20495. Low dusting shall include up to a height of 8 feet above the floor surface or landing shall include, but is not limited to, chairs, desks, tables, file cabinets, ledges, pictures, partitions, vents, grills, handrails, and windowsills. All surfaces shall be free of lint, litter, and soil and present a uniform clean appearance upon completion of service.

1.1.8. Strollers and Manual/Battery Powered Wheelchairs

Clean and sanitize all surfaces of strollers and wheelchairs available for public use in buildings 20001, 20009, 20487, 20489, 20494 and 20495. Strollers and wheelchairs shall be clean. There shall be no evidence of dirt, streaks, marks, bodily fluids, or soil. All metal surfaces shall be polished and have a clean, uniform appearance upon completion of service.

1.1.9. Spot Cleaning.

Spot cleaning shall include, but is not limited to, removal of smudges, fingerprints, marks, streaks, dirty buildup, and stains from washable surfaces of walls, partitions, handrails, and doors.

Surfaces shall have a clean, uniform appearance, free of streaks, spots, or any other evidence of soil once service has been completed. Metal surfaces of doors (kick plates, handles, hardware) shall be clean and polished.

1.1.10. Display Cleaning.

No damage to displays shall occur during cleaning process. All exposed surfaces of displays shall be free of film, dirt, residue, fingerprints, smudges, streaks, water marks, lint, and bird droppings and debris once service has been completed. Artwork shall be lightly dusted with a nonabrasive duster. Mannequins and material items in displays (burlap, canvas, and cotton) shall be cleaned by government personnel only.

1.1.11. Daytime Custodial Service Upkeep.

The contractor shall provide a continuous clean appearance for all cleaning services in buildings 20001, 20009, 20486, 20487, 20489, 20492, 20494, 20495 and 20497 between the hours of 0600 and 1800, seven (7) days a week.

1.1.12. Aircraft Dusting and Spot Cleaning (Water Only).

Aircraft shall be dusted and spot cleaned (water only) with no damage being incurred. Aircraft shall not be climbed upon or mounted in any manner without prior approval of the Museum Facility Manager and COR. Cleaning schedule shall be provided prior to contract start date.

All exposed surfaces of aircraft shall be free of film, dirt, residue, fingerprints, smudges, streaks, water marks, lint, and bird droppings, once service has been completed. See Appendix F for plane listing that require dusting and spot cleaning.

The Convair B-58 A “Hustler”, Convair B-36J, Boeing B-52D “Stratofortress”, Boeing B-47E “Stratojet”, North American XB-70 “Valkyrie”, Douglas C-124C “Globemaster II”, Douglas C- 133A “Cargo Master, AC-130A “Spectre” Gunship, Boeing KC-97L Stratofreighter”, Boeing WB-50D “Superfortress”, Lockheed EC-121D “Constellation”, Northrop Grumman B-2 Bomber, and Rockwell Honeywell B1 Bomber Boss Hawg aircraft shall be dusted and spot cleaned every six (6) months.

The Caproni CA Bomber, Wright Modified “B” Flyer, Curtiss 1911 Model D Type IV Pusher, Wright 1909 Military Flyer, and all aircraft suspended from ceiling shall be cleaned by government personnel only. All other aircraft (missile mounts/stands are included) shall be dusted and spot cleaned every two (2) weeks on a rotating basis unless specified differently in the

PWS.

1.1.13. Cleaning Display Walls/Partitions/Floors.

All dirt, dust, debris, lint, litter, bird droppings, and other foreign matter, shall be removed from all surfaces of display walls/partitions. Floor surfaces beneath/behind display walls/partitions shall be free of water, dirt, dust, debris, and bird droppings, once service has been completed.

Service shall be completed monthly. See Appendix G for number of displays.

1.1.14. Compound Sweeping and Spot Mopping in Bays.

Service shall be performed in buildings 20004 and 20005 bay area only. To minimize dust and to better clean the floor, a cleaning compound (sawdust-sand-mineral oil) shall be used to sweep the floors. Mopping shall be used to remove materials that the compound mixture would not remove (i.e., water, spills, and bird droppings). Floor surfaces shall be free of dust, dirt, debris, grass/straw, and bird droppings. Floor service shall be completed weekly.

1.1.15. Clean Light Fixtures and High Dusting.

On a monthly basis, light fixtures and high dusting shall only be performed in buildings 20485, 20486, 20487, 20489, 20492, 20494, 20495 and 20497. Light fixtures shall be cleaned to a height of 15 feet from the floor surface or landing. The interior housing area shall be dusted using only a dry cloth. Exterior housing area including lens/diffusers shall be clean and free of bugs, dirt, dust, grease and other foreign matter. Cleaning and High Dusting shall remove all dust, lint, litter, bird droppings, and other foreign matter from all surfaces to include grills, vents, stairwells, ledges, bay doors, and pipes, to a height of 15 feet from the floor surface or landing. See Appendix G for number of light fixtures.

1.2 RESTROOMS/LOCKER ROOMS CLEANING SERVICES:

1.2.1 CLEAN AND DISINFECT

The Contractor shall clean all surfaces to include sinks, toilets, urinals, plumbing fixtures, soap dishes, partitions, dispensers, stalls, stall doors, entry/exit doors, handles, drains, kick plates, ventilation grates, metal guards, baby changing tables, and all wall surfaces, including grout, shall be clean, sanitized (using germicidal detergent) and de-scaled. Surfaces shall be free of streaks, smudges, fingerprints, marks, film/residue, stains, spots, scale, soil, mold, mildew, odors, mineral deposits, rust stains, and other foreign matter. Vents (within 96 inches of the floor) shall be clean. All metal surfaces shall have a clean, polished, uniform appearance.

Mirrors shall be clean and have no streaks or other removable matter. Surfaces shall be clean and free from streaks, stains, scale, soap film, scum, mineral deposits, and rust stains and have a uniform, polished clean appearance upon completion of service.

1.2.1.1. Daytime Restroom Custodial Service Upkeep. The contractor shall provide upkeep of all restroom cleaning services, to maintain a continuous, clean appearance in buildings 20485, 20487, 20489, 20494, 20495 and 20497 between the hours of 0600 and 1800, seven (7) days a week, excluding official NMUSAF closings. Buildings numbered: 20001 and 20009 are uninhabited, but restrooms shall receive monthly cleaning.

1.2.2 RESTROOM FLOOR CARE.

All floor surfaces, including baseboards, corners, and wall/floor edges shall be clean and free from dirt, debris, dust, scuff marks, heel marks, stains and discoloration, and other foreign matter and have a uniform clean appearance. In accordance with Base Safety Regulations, only slip resistant (water-soluble) floor wax shall be used to prevent hazardous conditions. Furniture and walls shall be free of debris and shall not show splash marks and/or mop streaks/strings. Chairs, trash receptacles, and easily moveable items shall be moved and returned to their original position to maintain clean floors underneath. Whenever floors are being cleaned or finishing compounds are applied, “WET FLOOR” signs shall be posted as a safety prevention to warn patrons and employees of potential slipping hazard. The signs shall be posted prior to the wet operation and shall be visible before a person enters the hazardous area.

1.2.3 STOCK RESTROOM SUPPLIES

The Contractor shall ensure restrooms are stocked sufficiently with NMUSAF provided restroom supplies/paper products, i.e., toilet paper and paper towels and hand soap for dispensers associated with restrooms/sinks/kitchens. The contractor shall stock paper towel, hand soap, and toilet paper dispensers sufficiently to prevent items form running out. If supplies run out prior to the next scheduled service, the contractor shall refill the dispenser within two hours of notification by the COR. Additional supplies shall be stored in designated storage areas. The contractor shall notify the Facility Manager within one hour when supplies are running low. Supplies shall be stored in secure, designated areas to prevent waste and pilferage.

1.2.4 DRINKING FOUNTAINS

The contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. All porcelain and polished metal surfaces including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 RESTROOM TRASH REMOVAL

The Contractor shall remove all trash containers in restrooms and locker rooms. Trash containers shall be emptied, trash disposed, and containers returned to their original locations. The contractor shall replace any obviously soiled, worn or torn plastic trash can liners. Liners shall remain completely in place in the receptacle even when full. Trash receptacles shall be left clean, free of foreign matter and free of odors, and returned to their original position. Spills, trash/debris shall not be left in the area.

1.3 SPECIAL AND PERIODIC CLEANING SERVICES

1.3.1 DUSTING

Low dusting includes surfaces within 6 feet (72 inches) of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc.

1.3.2. SNOW AND/OR ICE REMOVAL

Snow and ice shall be removed from all exterior sidewalks, steps, stairs, landings, ramps and entrances indicated on building data sheet no later than 0900 for buildings 20001, 20485, 20487, 20489, 20492, 20494, 20495, and 20497; no later than 0600 for building 20004D; and, no later than 0700 for building 20005 each snow day when (1) one inch or more of snow and/or ice accumulates. The Contractor shall notify the COR when snow/ice removal is being implemented.

Salt shall be applied to all areas specified on the building data sheets, after snow and ice have been removed. Snow service shall begin 1 Nov and be continually maintained through 31 March.

Continual service of snow and/or ice removal shall be provided to maintain accumulations during continual snow fall, wind drifts of one inch or more on specified service areas from 0600 to 1800 (for normal operations) and 1800 to 2300 (for special events) as requested. Continual service to maintain one inch or less of snow and ice shall be performed at no additional charge to the Government. Application of salt shall not be used as a substitute for snow removal. After snow and ice have melted and area is dry, the contractor shall remove excess salt/ice melt. Snow removal shall be accomplished to not disrupt the scheduled cleaning required for each facility.

The Government will supply the salt/ice melt. The contractor shall get the salt/ice melt from either the salt barn located in Area B, building 20740 or the salt barn in Area A, building 10300.

The contractor shall provide waterproof containers with fitted lids for storage of salt for each facility.

Containers shall be free from holes and cracks. All salt containers shall be clearly marked, "SALT". The contractor shall refill salt containers. Containers shall remain at least 50% full at all times. Salt containers shall be placed at locations, specified by the building manager, no later than 1 November. Containers shall be removed for the season no later than seven (7) calendar days after notification from the COR or Contracting Officer.

1. 4 SPECIAL CLEANING REQUIREMENTS

1.4.1. GROUNDSKEEPING SERVICES: GROUNDS CLEANING

Grounds cleaning shall encompass all areas within 100 feet of the building to include sidewalks, curbs, parking lots, and interior/exterior courts. Ground’s cleaning includes the two parking lots adjacent to the IMAX theatre. Service shall include sweeping and removal of items such as, but not limited to, paper, empty boxes, butts, cans, bottles, gum, food, and debris. Grounds shall be clean and free of debris.

1.4.2 PICNIC AREA CLEANING

The picnic area, to include tables and grounds shall be free of litter, soil, bird droppings, food, and other foreign matter once service has been completed.

The museum picnic areas (four pavilions) shall be cleaned in the morning between 0600 and 0900, seven (7) days a week beginning 1 April and end 30 October each year. The contractor shall check the picnic area daily at 1300 and provide service IAW the PWS.

The COR or CO can request two additional cleanings, per day, if needed, at no additional cost.

Cleaning shall consist of, but is not limited to, trash removal, bird droppings, policing, grounds cleaning within 100 feet of the pavilions, sweeping/hosing down/cleaning of floors, tables, benches, and cleaning/polishing of drinking fountain. At no time shall the contractor clean monuments/statues.

1.4.3 EMPTY TRASH CANS AND DIAPER PAILS

The Contractor shall empty trash cans once daily and diaper pails twice daily. The contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility.

1.4.4 EMERGENCY CLEANUPS

Emergency cleanup services shall be provided seven (7) days a week, if required. Emergency cleanup shall include, but is not limited to, removal of water, soil, debris, and human waste/body fluids (i.e., vomit, feces, urine, saliva, nasal discharge, and blood). All human waste shall be sealed in a bag and discarded as regular solid waste. Emergency cleanup shall be accomplished so as not to disrupt the scheduled cleaning required in each facility. Emergency cleanup performed shall be authorized by the Museum Facility Manager and shall start within one (1) hour of notification.

1.4.4.1 ONE TIME CLEANUP/SPECIAL EVENTS CLEANING

The contractor shall provide for onetime cleanups/special events cleaning 24 hours a day, seven days a week as authorized and required by the Museum Facility Manager. After hours Special Events, i.e. any event that will require support beyond normal operating hours at the NMUSAF, shall not exceed 17 events per year.

Areas involved shall be in buildings/areas on the Museum grounds. The Museum Facility Manager shall notify the contractor and the COR of onetime cleanups or upcoming events the day prior to the event. These additional services shall not disrupt regularly scheduled cleaning requirements.

1.4.5 PERIODIC CLEANING SERVICES:

1.4.5.1. INTERIOR/EXTERIOR WINDOWS/ELEVATOR GLASS CLEANING

Windows/elevator glass cleaning shall only be performed in building 20489 (entrance/lobby windows), and 20495 (elevator glass). Surfaces (frames, casings, sills, and glass) shall be free of film, dirt, fingerprints, smudges, streaks, bird droppings, watermarks, and all other foreign matter once service has been completed. Window cleaning shall include all high access window cleaning. Interior/exterior windows/elevator glass shall be cleaned in December, March, June, and September. See Appendix G for window square footages.

1.4.5.2. VACUUMING INLAID MATS/PANS

After vacuuming, mats/pans shall be free of all dirt, gravel, salt, debris, and other foreign matter.

Contractor is liable for any damage incurred from mat removal. Mats/pans shall be cleaned during the months of December, March, June, and September. See Appendix G for number of Inlaid Mats/Pans.

1.4.5.3. WINDOWS/INTERIOR GLASS

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards shall show no traces of film, dirt, smudges, water, or other foreign matter.

1.4.5.4. ATRIUM WINDOW SERVICES

Surfaces (frames, casings, sills, and glass) shall be free of film, dirt, fingerprints, smudges, streaks, bird droppings, watermarks, and all other foreign matter once service has been completed.

Window cleaning shall include high access window cleaning. Atrium windows shall be cleaned annually in the month of April. See Appendix G for atrium window square footage.

1.5 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES.

1.5.1 CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES

The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicle or their privately owned vehicles is not authorized on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicles and maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services for this Performance Work Statement during hours of operation.

The CO or contracting officer designated representative (COR) may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

The contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract.

In addition, the contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the contractor from performing any requirement contained in this contract.

All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or COR may inspect the contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicles from the installation.

1.5.2. CONTRACTOR FURNISHED RESTROOM SUPPLIES

The contractor shall only furnish wax coated liners for sanitary napkin receptacles.

1.5.3. MISCELLANEOUS REQUIREMENTS

Turn off unnecessary lights Report fire hazards, conditions, and items in need of repair to the COR Turn in lost and found articles to the COR Notify COR when unauthorized or suspicious persons are seen on the premises Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them.

These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present.

2. SERVICE SUMMARY (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

2.1 CONTRACTOR’S QUALITY CONTROL

PERFORMANCE OBJECTIVE

SS-1 Monthly Cleaning Service:

a. Non-Carpeted Floors

b. Carpeting/Walk-Off Mats

c. Stairways / Elevators / Handicap Lifts

d. Trash Removal

e. Drinking Fountains

f. Glass/Plexiglass/Mirrors

g. Low Dusting

h. Strollers & Manual/ Battery Powered Wheelchairs

i. Spot Cleaning

j. Display Cleaning

k. Daytime Custodial Upkeep

l. Hard Floor Maintenance

m. Aircraft Dusting and Spot Cleaning

n. Cleaning Display Walls /Partitions/Floors

o. Compound Sweeping and Spot Mopping in Bays

PWS PARA.

1.1

a. 1.1.1

b. 1.1.2

c. 1.1.3

d. 1.1.4

e. 1.1.5

f. 1.1.6

g. 1.1.7

h. 1.1.8

i. 1.1.9

j. 1.1.10

k. 1.1.11

l. 1.1.12

m. 1.1.13

n. 1.1.14

o. 1.1.15

PERFORMANCE

THRESHOLD

5 defects per month total for

SS-1 items a. – w.

p. Clean Light Fixtures and High Dusting

q. Clean and Disinfect Restrooms

r. Restroom Floor Care

s. Stock Restroom Supplies

t. Restroom Trash Removal

u. Daytime Restroom Custodial Upkeep

v. Emergency Clean ups

w. One Time Cleanups/ Special Events Cleaning

p. 1.1.16

q. 1.1.17

r. 1.1.18

s. 1.1.19

t. 1.1.20

u. 1.1.21

v. 1.1.22

w. 1.1.23

SS-2 Quarterly Cleaning Service:

a. Interior/ Exterior Windows/ Elevator Glass

b. Vacuuming Inlaid Mats/

c. Pans

1.2

a. 1.2.1

b. 1.2.2

2 defects Per quarter

SS-3 Grounds keeping Services:

a.Grounds Cleaning

b. Picnic Area Cleaning

c. Snow and/or Ice Removal

1.3

a. 1.3.1

b. 1.3.2

c. 1.3.3

1 defect per month

SS-4 Atrium Windows

a. Atrium Windows

1.4

a. 1.4.1

0 defects per year

SS-5 Quality Control Plan:

a. Quality Control Plan is in compliance

a. 2.1.1.

0 defects per inspection

2.2. PERFORMANCE ASSESSMENT

2.2.1. PERIODIC SURVEILLANCE

This method requires the COR to employ a “spot check” style of evaluation based on the contractor’s incorporated Cleaning Frequency Schedule (CFS, PWS paragraph 4.18). Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. The CFS or modified version thereof shall be used for COR scheduled inspections and results documentation.

Any unacceptable inspection (defect) result shall be recorded, and the contractor shall re-perform the service within 2 hours after notification.

Exceeding the performance threshold (defect) for any of these performance objectives in any one month period shall result in a warning or letter of concern from the Contracting Officer.

Exceeding the performance threshold (defect) of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate Progress Meeting with the Multi-functional Team. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.2.2. CUSTOMER COMPLAINTS

The COR will receive and investigate complaints. The COR shall be responsible for initially validating customer complaints. The Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the contractor.

Validated customer complaints shall be re-performed within 2 hours of notification.

2.2.3. 100% INSPECTION

When 100% inspection is used, all articles will be inspected each time the task is performed to ensure compliance. The results will be recorded on the inspection record. Valid defects should be forwarded to the contractor for his corrective action. When the contractor documents the corrective action proposed to prevent future defects, the COR will evaluate the proposed corrective action and forward the information to the CO for their records.

2.3. PERIODIC QUARTERLY PROGRESS MEETINGS

The Contracting Officer, Functional Commander, COR, other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be written, signed by the Contracting Officer and any other signatures as deemed appropriate, distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED FACILITIES

The government will provide office and storage space of approximately 1,101 square feet for the contractor’s use in building 20489. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1.1 JANITORIAL CLOSETS

Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings.

3.2 GOVERNMENT FURNISHED SUPPLIES AND EQUIPMENT

The NMUSAF will furnish toilet paper, paper towels (C-Fold, or roll towels), hand soap, salt/ice melt and trash liners/bags. The amount of stock to be allowed per building is at the discretion of the NMUSAF, not the contractor.

3.3 GOVERNMENT FURNISHED UTILITIES

The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1 UTILITY CONSERVATION

The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 TELEPHONE SERVICE

The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.5 SECURITY, FIRE AND MEDICAL SERVICES

The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 SOLID WASTE COLLECTION AND DISPOSAL

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7 MAIL SERVICE

The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4 GENERAL INFORMATION

4.1 NORMAL BASE HOURS

Base hours of operation are 0600 hours to 1800 hours, Monday through Friday. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.1. BASE WIDE FACILITIES, HOURS OF OPERATION WITH SPECIAL RESTRICTIONS:

SERVICE

START TIME

ENDING TIME

BASIC CLEANING

SERVICE

Building 20485, 0600 Building 20486, 0600 Building 20487, 0600 Building 20489, 0600 Building 20492, 0600 Building 20494, 0600 Building 20495, 0600 Building 20497, 1700 Building 20004, 0600 Building 20005, 0600

Building 20485, 1700 Building 20486, 1700 Building 20487, 1700 Building 20489, 1700 Building 20492, 1700 Building 20494, 1700 Building 20495, 1700 Building 20497, 1700 Building 20004, 1100 Building 20005, 1100

RESTROOM

CLEANING SERVICE

Building 20001, 0600 Building 20009, 0600 Building 20485, 0600 Building 20486, 0600 Building 20487, 0600 Building 20489, 0600 Building 20492, 0600 Building 20494, 0600 Building 20495, 0600 Building 20497, 0600 Building 20004, 0600 Building 20005, 0600

Building 20001, 0930 Building 20009, 0930 Building 20485, 0930 Building 20486, 0930 Building 20487, 0930 Building 20489, 0930 Building 20492, 0930 Building 20494, 0930 Building 20495, 0930 Building 20497, 0930 Building 20004, 0930 Building 20005, 0930

SNOW AND

ICE REMOVAL

AS REQUIRED

Building 20485, 0900 Building 20486, 0900 Building 20487, 0900 Building 20489, 0900 Building 20492, 0900 Building 20494, 0900 Building 20495, 0900 Building 20497, 0900 Building 20004D, 0600 Building 20005, 0700

4.2. RECOGNIZED FEDERAL HOLIDAYS

Buildings 20485, 20486, 20487, 20489, 20492, 20494, 20495 and 20497 are open 362 days a year. The contractor is not required to provide service on the following days except for emergency cleanup service: New Year’s Day, Thanksgiving, and Christmas. Buildings 20004 and 20005 are closed on the below holidays; therefore, the contractor is not required to provide service, except if there is an emergency clean-up.

New Year’s Day January 1st Martin Luther King’s Birthday 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day post the holiday observance.

4.3 BASE/MUSEUM CLOSURES

Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base. In the event the Base Commander determines it necessary to close the Museum due to adverse weather, a base or local disaster, security problems or other event, the following radio and television stations will be notified:

Television Stations - WHIO 7 Radio Stations - FM - WHKO 99.1

WDTN 2 AM - WHIO 1290

WKRC 12

WKEF 22 WBNS 1460

WBNS 10 WTVN 610

Additionally, base status information can be obtained by calling (937) 656-7669 (i.e., 656- SNOW) or by going to the public, off-base website at http://www.wpafb.af.mil/.

4.4 PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND

AUTHORITY OR OVERSEAS COMBATANT COMMANDER

According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that Custodial Services requirements under this PWS are essential to be performed during a crisis.

4.5 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES AND

VEHICLE PASSES

The contractor shall comply with all requirements and procedures IAW AFFAR 5353.242-9000, Contractor Access to Air Force Installations. All documentation shall be submitted at the pre-performance conference.

4.5.1 Operational Security (OPSEC)

The contractor shall provide, implement, and maintain OPSEC procedures for all program and project efforts at all levels. OPSEC requirements are required in an effort to reduce program vulnerability from successful adversary collection and exploitation of critical information.

The contractor shall apply OPSEC throughout the lifecycle of the contract.

4.5.1.1 Government Identification

Only one form of government identification can be in the contractor’s possession at any time.

For instance, if the contractor has a “contractor badge” and then needs to obtain a CAC, the contractor must relinquish to the government one of the two forms of identification.

4.6 CLEANING AND RESTROOM SUPPLIES

The contractor shall furnish a listing of all cleaning and restroom supplies utilized during the contract period to the CO not later than the pre-performance conference for acceptance by the CO.

After award, any new cleaning supplies added to the contract will need acceptance before being used on the installation.

The cleaning inventory supply list shall contain the following information:

Product name Manufacturer Item use Disposal procedures if material remains after usage Storage of item

The contractor shall be responsible for the proper disposal of all their cleaning supplies. A safety data sheet (SDS) shall also be provided for each cleaning and restroom supply item and employees will be trained, by the contractor, on the proper use and disposal of each item.

All cleaning supplies shall be non-flammable. NOTE: Products containing chlorofluorocarbons (CFC’s) or ozone depleting substances shall not be allowed or approved for use. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers.

4.6.1 HAZARDOUS MATERIAL IDENTIFICATION

Safety Data Sheets (SDS) are required as specified in the latest version of Federal Standard No. 313 (including revisions adopted during the term of the contract) for any other material designated by a government technical representative as potentially hazardous and requiring safety controls. SDSs must be submitted by the Contractor upon contract award. Failure to provide SDSs or certificate when requested could result in the Contractor being considered non-responsive and result in termination of the contract.

4.7 HAZMART

The government (HAZMART personnel) will inventory all chemicals that the Contractor brings on to Wright Patterson Air Force Base or any property under the control of Wright Patterson Air Force Base.

Any products that meet the criteria of “Hazardous Waste” must be bar coded and tracked until permanently removed from government property. The inventory will be performed prior to commencement of work. Criteria for identifying hazardous waste, is contained in Subpart C of 40 CFR, Part 261.

4.7.1 SPILL RESPONSE

The Contractor will be briefed on Wright Patterson Air Force Base spill response procedures at the pre-performance conference.

The Contractor is responsible to report and promptly cleanup all spills in a manner consistent with current environmental regulations, in the event that it is necessary to utilize government material, equipment or personnel to clean up a Contractor caused spill, the Contractor shall be required to reimburse the government for all associated costs.

4.8 HAZARDOUS MATERIAL/ WASTE MANAGEMENT

The Contractor will be briefed on Wright Patterson Air Force Base Hazardous Material/Waste Management Plan at the pre-performance conference.

4.9 HAZARDOUS MATERIAL HANDLING

The Contractor shall have approval from the base Bio-Environmental (BEE) and HAZMART sections prior to purchasing, handling, using, and storing any chemicals, solvents, lubricants, and other products that require SDSs. The Contractor shall identify these materials and products on Air Force Form 3952 Chemical/Hazardous Material Authorization Request, Process Identification Form, and Shop Disposal Form. The Contractor shall provide one copy of the SDSs for each item to BEE and HAZMART sections for review prior to any chemicals being brought onto Wright Patterson Air Force Base. The Contractor shall maintain one copy of the SDSs for each hazardous material line item used within the work center.

The Contractor shall not use products that are or contain Toxic 17 chemicals, Extremely Hazardous Substances (EHS), Ozone Depleting Substances (ODS), and/or Persistent Bio accumulative and Toxic (PBT) chemicals. Any HM containing one of these banned substances will not be allowed on base.

4.10 TRAINING

The Contractor shall ensure all employees complete the local Air Force Hazardous Communication, HAZMART, and hazardous waste training. The Contractor shall appoint a primary and alternate HAZMART and Hazardous Waste monitor.

Monitors are responsible for training all Contractor personnel regarding hazardous material containers maintained within Wright Patterson Air Force Base and complete MSDSs immediately upon receipt of new chemicals, products, or materials. The Contractor shall submit MSDSs to HAZMART as required.

4.11 TRAFFIC LAWS

The Contractor and its employees shall comply with base traffic regulations.

4.12 WEAPONS, FIREARMS, AND AMMUNITION

Contractor employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned or privately owned vehicle while on Wright Patterson Air Force Base.

4.13 FOR OFFICIAL USE ONLY (FOUO)

The Contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.14 REPORTING REQUIREMENTS

Contractor personnel shall report to an appropriate…