Attachment 3 - Performance Work Statement.pdf

ATTACHMENT 3

PERFORMANCE WORK STATEMENT (PWS)

HC-27J Field Service Representative, Program Management Support, and

Technical Services

Table of Contents

Section Page Number

1.0 General……………………..……………………………………………………………...2

1.1 Background……..…………………………….……………………….……………

1.2 Scope…………………………………………………………………………………..2

1.3 Required Services…………………………………………..…………………………2

2.0 Key Personnel………………..…………………………………………..………………..7

3.0 Delivery Schedule……………………………………..…………………………………..8

3.1 Technical Reach Back Services…………………………………………..……...……8

3.2 On Demand Technical Assistance…………………………………………...………..8

4.0 Employee Identification…………..…………………………………………………….…8

5.0 Employee Conduct………………..……………………………………………………….8

6.0 Conduct and/or Security Removals….……..…………………………………………..…9

7.0 Security………………………………….…….………………………………………..…9

8.0 Period of Performance…………………..……………………………………………...…9

9.0 Place of Performance………………………………………..………………………….…9

10.0 Government Furnished Resources/Workplace……………………………………………9

11.0 Travel………………………………………………………………………………….…11

12.0 Post Award Conference……………………………………………………………….…11

13.0 Contracting Officer’s Authority……………………………………………………….…11

14.0 Weekly and Monthly Activity Reports………………………………………………..…12

15.0 General Report Requirements……………………………………………………………13

16.0 Acronyms………………………………………………………………………………...13

17.0 Deliverables……………………………………………………………………………...14

18.0 Quality Assurance Surveillance Plan…………………………………………………….14

Attachment 1: Contractor Employee Terms and Security Considerations for FSR Working at

ALC………………………………………………………………………………17

Attachment 2: Contractor Employee Safety Considerations for FSR working at ALC…………23

1.0 GENERAL

1.1 Background

The HC-27J is a medium size military transport aircraft developed and manufactured by Leonardo SpA (Leonardo), formerly Leonardo-Finmeccanica, and Alenia Aermacchi.

Leonardo is the HC-27J aircraft Original Equipment Manufacturer (OEM). The United States Coast Guard (USCG) has fourteen (14) HC-27Js in its inventory. The USCG requires HC-27J aircraft OEM technical support for USCG aircraft operations.

The USCG Medium Range Surveillance (MRS) Product Line (PL) has a requirement for a Field Service Representative (FSR) to be based at the USCG Aviation Logistic Center (ALC), Elizabeth City, North Carolina. The USCG also requires additional technical support and documentation to resolve more in-depth technical questions and problems associated with the operation, maintenance, repair and logistic support of the HC-27J aircraft operations. The expected USCG HC-27J fleet size and operational schedule included under this procurement effort is ten (10) operational aircraft assigned to two (2) operational units and two (2) aircraft assigned to the ALC aircraft periodic depot maintenance (PDM). The expected operational flight hours are 10,000 each year for all USCG HC-27J aircraft.

1.2 Scope

The USCG requires one (1) Leonardo HC-27J FSR responsible for researching and providing aircraft OEM specific technical information and documentation. The FSR will support the USCG by resolving technical questions and problems associated with the operation, maintenance, repair, and logistics support of the HC-27J aircraft.

The USCG requires remote technical support from Leonardo for the HC-27J airframe structure, systems, and components for more complex engineering data requests that exceed the FSR’s ability to resolve locally.

The USCG requires HC-27J aircraft OEM program management logistics support capable of fully supporting USCG requirements.

1.3 Required Services

1.3.1 Field Service Representative (FSR)

1.3.1.1 The FSR shall provide the USCG with a direct line of communication with HC-27J aircraft OEM engineers and logistics staff.

1.3.1.2 The FSR shall provide the current HC-27J aircraft OEM maintenance and operational procedures, repair limits, and tooling information available.

1.3.1.3 The FSR shall interpret HC-27J aircraft OEM drawings and maintenance manuals as required for the USCG and approved associate Contractors.

1.3.1.4 The FSR shall have access to historical and current HC-27J service bulletins, maintenance advisories, safety bulletins, and service letters. The FSR shall provide an electronic copy of all the above data to the USCG.

1.3.1.5 The FSR shall attend a bi-monthly teleconference with HC-27J aircraft OEM engineering and/or logistics experts. The Contractor shall arrange which subject matter experts are needed for each teleconference based upon the current aircraft status and specific requests by the Contracting Officer’s Representative (COR). The purpose of the teleconference is for the Contractor to provide updated information on program status.

1.3.1.6 The FSR shall be able to travel via USCG aircraft or commercial carriers as dictated by the COR in support of USCG maintenance endeavors.

1.3.1.7 The FSR shall be proficient with Mobile Interactive Maintenance System

(MIMS).

1.3.1.8 The Contractor shall provide a temporary FSR for periods of extended absences of the permanent FSR. Extended absences include more than ten

(10) business days.

1.3.2 Remote Technical Assistance

1.3.2.1 The Contractor will respond to specific requests from the USCG for engineering services by providing a proposal that satisfies the following criteria as required:

1.3.2.2 Identifying what and how the Contractor intends to satisfy the request, including process, activity and final reports as required. Technical discussions and dialog with technical personnel may be initiated as appropriate.

1.3.2.3 Cost proposal including labor categories and number of hours.

1.3.2.4 Performance measures and metrics plan, including monthly process and activity reports, if required.

1.3.2.5 Identification of key personnel, if required.

1.3.2.6 Identification of deliverables as required, including data packages, plans or proposals and reports, certifications and other documentation as required.

1.3.2.7 The USCG will evaluate and accept or reject the Contractor’s proposal for specific task orders as follows:

1.3.2.8 Evaluation – Determinations will be made on technical merit or applicability, cost is fair and reasonable, and (if applicable) performance measures and metrics and deliverables.

Acceptance – Issuance of task order

Rejection – the request for services will be withdrawn or cancelled

1.3.3 Request for Technical Information

1.3.3.1 The USCG’s objectives are to obtain engineering services and documentation necessary to support and maintain HC-27J structures, systems, and components. The USCG will submit a request for technical information (RFTI) to the Contractor. The Contractor shall respond to these RFTIs. These services include but are not limited to the following objectives:

1.3.3.2 The Contractor shall notify the USCG within three (3) business days as to the category of the USCG request, routine or complex.

1.3.3.3 The Contractor shall respond within ten (10) business days of RFTI submission if the request is routine, and does not require an in-depth engineering analysis. An example of a routine request would be clarification of details and limits outlined in structural repair and maintenance manuals, or a common repair seen elsewhere in the HC-27J fleet that has not yet been incorporated into the structural repair manual.

1.3.3.4 The Contractor shall respond within thirty (30) business days, or as otherwise agreed between both parties, of RFTI submission to complex engineering requests. An example of a complex engineering analysis would be a stress analysis issued to support and validate repair instructions or a preliminary analysis of aircraft data to support troubleshooting which cannot be solved with the provisions of the existing Maintenance Manuals. An example of an in-depth analysis would be a preliminary evaluation of a modification that may change the current USCG’s HC-27J configuration (airframe, electrical, or electronic). The preliminary evaluation would include a top level overview of the equipment affected (a technical proposal) but will not include the detailed design provisions.

1.3.3.5 The Contractor shall respond to requests involving an analysis from an external component manufacturer or supplier as agreed upon by both parties.

1.3.3.6 The Contractor shall provide extended technical support necessary to evaluate component anomalies not specifically addressed in maintenance manuals.

1.3.3.7 The Contractor shall provide guidance on the alignment of HC-27J aircraft OEM mandated inspection interval specifications and procedures with USCG PDM inspection intervals.

1.3.3.8 The Contractor shall supply the USCG with appropriate technical data to support any HC-27J major structural repair instructions issued by the HC-27J aircraft OEM, which are not covered by existing Aircraft Structural Repair Manual (source data not required).

1.3.3.9 The Contractor shall assist with qualified substitute part identification by providing Supply Item Change Request (SICR) data when any part number changes occur to the baseline configuration of the aircraft. For the purposes of SICR data, changes are defined as any modifications of any parts or any part number. These changes shall include: Line Replaceable Units (LRUs) and/or piece parts (i.e. nuts, bolts, bulbs, etc.) but not include component changes within a LRU. The SICR data must include technical data to support interchangeability. The Contractor shall provide the below information within seven (7) business days from receipt of request. At a minimum, the Contractor shall provide the following data for each instance of part substitution:

Part Number Change:

Part Number (New and Old)

Cage Code (New and Old)

Nomenclature (New and Old)

NSN (New and Old)

Shelf Life (New Only)

Reason for Part Number Change:

Admin Purposes only (Form, Fit, Function, interface)

Material Change (If Yes – Reason)

Manufacturer Change (Is Interchangeability affected.)

Design Change-provide explanation:

Interchangeability:

Form, Fit, Function, & Interface

Upgrade old item to new

Conditional Interchangeability

1.3.3.10 The Contractor shall facilitate a Technical Interchange Meeting (TIM) to address various product improvements and maintenance topics between Leonardo personnel and USCG technical personnel in the form of HC-27J technical agenda and HC-27J logistic support meetings. These meetings will be required on a semi-annual basis and may be held at Contractor facilities or at a Government facility. The agenda requested and necessary personnel will be agreed upon at least thirty (30) calendar days prior to the TIM. Technical and logistic support meetings may include but are not limited to the following topics:

Major corrosion inspection program

Supplemental structural inspection program

Maintenance management issues

Aircraft modifications

Aging aircraft maintenance and corrosion control programs

Logistical requirements

Issues for parts procurements

Interchangeability and parts substitution

Obsolete material, including inputs to material review boards

HC-27J aircraft OEM strategy to address DMS

Specialized ground support equipment

1.3.4 On Demand Technical Assistance

1.3.4.1 For efforts that extend beyond the capacity outlined above, the Contractor shall provide a detailed quote for the hours required for completion of the work upon request within twenty one (21) business days of receipt of request. This quote shall include the steps required for the effort, the product to be provided, the estimated timeline and any requirement for special tooling and/or ground support equipment (GSE) for completion of the solution. The USCG will evaluate and accept or reject the Contractor’s proposal for specific task orders.

1.3.4.2 The Contractor shall provide engineering and technical assistance to support the USCG by evaluating the feasibility and airworthiness impacts of potential engineering change proposals or modification (e.g.: relocation of avionics components).

1.3.5 Program Logistics Management Support Service

1.3.5.1 The USCG will be operating a fleet of twelve (12) airframes, based at bi-coastal Continental United States (CONUS) operational units, flying 1000 flight hours per year per aircraft, as well as facilitating two (2) airframes in flow at a depot maintenance facility.

1.3.5.2 The Contractor shall design, propose, and implement a tailored Program Logistics Support Management activity capable of fully supporting the logistical requirements of the USCG’s significant increase in flight hours with the HC-27J.

1.3.5.3 The Contractor shall provide the USCG an exclusive point of contact for exchanging delivery status and requirements in coordination with the HC-27J aircraft OEM’s respective departments for items related to spares, warranty, repair, overhaul, parts obsolescence notification, and special projects such as service bulletin kit delivery, completeness, and associated technical documentation.

1.3.5.4 The Contractor shall assist in the investigation and coordination of specific component logistical support and shall provide a response within seven (7) business days of receipt of request. The response for research of specific component assistance will include at least the following:

Availability

Cost

Lead time

Suitability

Certificates of Conformance

1.3.5.5 The Contractor shall assist in clearing logistics problems including:

Managing all RFTIs

Reducing the backlog of overdue orders

Assist in providing resolution for Discrepancy Report

Serving as the main point of contact for clearing Work Stop lists generated from parts deficiencies on the HC-27J Product Line and aircraft on ground (AOG) issues at USCG operational units and deployed sites

1.3.5.6 The Contractor shall manage export licensing and/or custom clearance, as required, for spares and repairable parts managed by the Contractor. Specific International Commercial Terms (INCOTERMS) for delivery shall be coordinated with the MRS Supply Cell.

1.3.5.7 The Contractor shall participate in weekly logistics teleconferences.

2.0 KEY PERSONNEL – FSR

2.1 The Contractor shall provide the necessary personnel to perform all requirements as specified in this PWS.

2.2 The FSR shall be trained and experienced in all airframe systems and components installed and used on the HC-27J aircraft.

2.3 The FSR shall be a Leonardo SpA trained representative.

2.4 The FSR shall have three (3) years of engineering-level experience with the HC- 27J.

2.5 The FSR shall speak fluent English and Italian, and communicate via all reasonable means regarding topics that are technical in nature.

2.6 The FSR shall be able to communicate with USCG engineering, technical, and maintenance personnel at all levels, and with the manufacturer’s technical, engineering, product support, and manufacturing personnel.

2.7 The FSR shall have a working level experience of the Microsoft Office suite.

2.8 The USCG reserves the right to waive any of these requirements in lieu of other significant or special HC-27J experience.

2.9 The Contractor shall notify the Contracting Officer (KO) in writing no less than fifteen (15) business days in advance, prior to replacing an FSR. The notice shall include the justification for replacement and a resume of the proposed replacement FSR. The Contractor shall not replace the FSR without approval from the Contracting Officer.

3.0 DELIVERY SCHEDULE

3.1 Technical Reach Back Services

3.1.1 Response Rates for Technical Reach Back Service Requests are delineated within section 1.3.3. Response times are calculated based of Contractor’s receipt of request or RFTI and are all provided in business days, or as agreed upon by both parties.

Contractor’s determination of Routine or Complex: three (3) business days.

Contractor’s solution to Routine Requests: ten (10) business days.

Contractor’s solution to Complex Requests: thirty (30) business days.

Contractor’s solution to external supplier request: as agreed upon by both parties.

Contractor’s data delivery for SICR request: seven (7) business days.

3.2 On Demand Technical Assistance

3.2.1 As per section 1.3.4, the Contractor shall provide a quote within twenty one

(21) business days of receipt of the RFTI.

3.2.2 Program Logistics Support

3.2.3 For the items posed in 1.3.5, the Contractor shall provide adequate data within seven (7) business days from receipt of the query.

4.0 EMPLOYEE IDENTIFICATION

Contractor personnel visiting or working at Government facilities shall wear an identification badge in plain view and above the waist displaying, at a minimum, Contractor name, employee photo, employee name, employee security clearance-level, and a badge expiration date. Visiting Contractor personnel shall comply with all Government escort rules and requirements and shall identify themselves as Contractor personnel when their status is not readily apparent.

5.0 EMPLOYEE CONDUCT

Contractor personnel shall comply with all applicable Government regulations, policies, and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of Department of Homeland Security (DHS) uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure that Contractor personnel present professional appearance and conduct at all times.

6.0 CONDUCT AND/OR SECURITY REMOVALS

The Contracting Officer may direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal of an employee does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

7.0 SECURITY

The FSR will be required to submit to a Security Background Check. A Security Clearance, secret or confidential, is not required. The Contractor shall provide the results of the Security Background Check to the USCG upon request. Contractor access to unclassified, but Secure Sensitive Information may be required under this PWS.

Contractor personnel shall safeguard this information against unauthorized disclosure or dissemination.

8.0 PERIOD OF PERFORMANCE

The period of performance will be from contract award for a twelve (12) month base period followed by four consecutive twelve (12) month performance periods renewable at the Government’s discretion.

9.0 PLACE OF PERFORMANCE

The primary place of performance for the FSR is:

Commanding Officer

ALC, MRS PL

1060 Consolidated Road Heavy Maintenance Facility Hanger 2 Elizabeth City, NC 27090

Places of performance for remote technical assistance will vary based upon the individual task.

The place of performance for the Program Logistics Management Support is to be located in Italy within the Leonardo SpA Aircraft Division facility.

10.0 GOVERNMENT FURNISHED RESOURCES / WORKPLACE

The Government will provide reasonable facilities for on-site work space to carry out FSR support as required. This includes the FSR’s use of facilities, office space, desk, workstation, lockable storage cabinet, access to phone lines and appropriate storage and maintenance area in order for the FSR to perform their responsibilities. The facilities will be provided for the safety and convenience of required Contractor employees for the purpose of maintaining program and engineering continuity during the period of performance of this contract at no cost to the contractor.

The FSR’s primary work location will be at the ALC MRS Product Line, Elizabeth City, NC. The FSR shall report to ALC within thirty (30) calendar days after contract award and receipt of task order. Contractor employees are expected to provide support to the USCG for a normal forty (40) hour workweek. The FSR shall provide on-site coverage for a shift of eight (8) continuous hours per day during the ALC core working hours of 0600-1800, Monday through Friday. However, in order to support the USCG’s operational schedule and aircraft availability, the work hours for the Contractor employees may fall outside of the standard eight (8) hour day, Monday through Friday or may include weekends, alternate work schedules and occasionally night work. The FSR’s daily work hours shall be coordinated with the COR to maximize availability for the

USCG.

The FSR is not required to perform services on holidays designated herein, Government-designated plant shutdown days, any other days mandated by this Command, and /or any other day designated by Federal Statute, and/or any other day designated by the President’s Proclamation.

Designated Federal Holidays

New Years Day Martin Luther King Jr. Birthday Presidents Day Memorial Day Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Day Christmas Day

Contractor Sponsored Functions: All contractor company functions (training, social gatherings, etc.) shall be conducted off-site and outside of business working hours and at the contractor’s expense. Exceptions may be allowed with COR approval.

Off-Site Contractor Personnel: Off-site contractor personnel (prime contractor or subcontractor) shall not be onboard the USCG ALC complex without approval from the COR and Contract Specialist. Off-site contractor personnel who need to obtain visitor approval for purposes directly related to this contract shall submit a request to the COR and Contract Specialist at least one (1) week prior to the proposed visit.

The request shall identify the following:

Date and time of the visit / meeting Purpose of the visit / meeting The Government officials that you would like in attendance

The Contract Specialist or COR will provide a written response in regards to approval or denial of the request. The COR and Contract Specialist will ensure a visitors request is completed and provide an escort. Contractors shall hold meetings with their employees off-site and outside of business working hours. Any deviations from the aforementioned policy will be reflected negatively in the Contractor’s Contractor Performance Assessment Reporting System (CPARS) report.

The Coast Guard is committed to a work environment free from discrimination, including harassment, of any kind. Every member of the workforce has the right to be treated with dignity and respect, without regard to race, color, national origin, religion, sex (including gender identity, sexual orientation, and pregnancy), age, disability, genetic information, marital status, parental status, political affiliation, or any other basis protected by law and policy.

Contractors and their employees are required and expected to cooperate in any investigations of events or allegations which might affect or involve the contractor and its employees, or to which they may have relevant knowledge or documentation. The assigned COR or KO will inform the company's Program Manager or identified POC prior to individual contractor employees being contacted.

See ATTACHMENT 1 for Contractor Employee and Security Considerations and ATTACHMENT 2 for Contractor Employee Safety Considerations

11.0 TRAVEL

The FSR will be required to travel to support the USCG in its operation of the HC-27J aircraft. Travel within the Continental United States CONUS and Outside Continental United States (OCONUS) locations may be required. It is anticipated that many maintenance problems outside the primary place of performance can be resolved without travel. Travel may be required for technical support for individual task orders and shall be included in the cost for the task order as a separate line item.

All travel conducted under this PWS will be in accordance with the current Federal Travel Regulations (FTR). All requests for travel must be approved, in advance and in writing, by the COR. All travel must be directly related to the Scope of Work. Travel expenses invoiced to the Government shall be in accordance with FTR and must include the appropriate receipts. The Government will not reimburse expenditures that exceed the FTR and are not within the documented Scope of Work. The Government will not approve travel status for Contractor personnel within fifty (50) miles of the established place of performance.

12.0 POST AWARD CONFERENCE

The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR no later than ten (10) business days after the date of contract award. The purpose of the Post Award Conference, which will be chaired by the Contracting Officer, is to discuss the technical and contracting objectives of this contract. The Post Award Conference will be held at the Government’s facility, located at the USCG, ALC, MRS PL in Elizabeth City, NC or at the USCG Headquarters Building in Washington, DC or via teleconference.

13.0 CONTRACTING OFFICER’S AUTHORITY

No oral or written statement of any person other than the Contracting Officer will in any manner or degree modify or otherwise affect the terms of this contract. The Contracting

Officer is the only person authorized to approve changes in any of the requirements under this contract; and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the Contracting Officer. In the event the Contractor effects any such change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in cost incurred as a result thereof.

13.1 Contracting Officer’s Representative (COR)

The COR will be the primary conduit between the USCG and the Contractor.

a.The Contracting Officer hereby designates the following individual as the primary COR for this contract.

COR, TBD at Award USCG, ALC, Elizabeth City, NC 252-xxx-xxxx b.The COR will act as the Contracting Officer’s representative for technical matters (only), providing technical direction and discussion as necessary with respect to the PWS, monitoring the progress and quality of the Contractor performance.

The COR is not a Contracting Officer and does not have authority to take any action, either directly or indirectly, that would change pricing, quantity, quality, place of performance, delivery schedule, personal services, or any other terms and conditions of the contract, or to direct the accomplishment of effort which goes beyond the scope of the statement of work in the contract. This also applies to the alternate COR and Technical Monitors.

c. It is emphasized that only a Contracting Officer has the authority to modify the terms of the contract; therefore, in no event will any understanding, agreement, modification, change order, or other matter deviating from the terms of the basic contract between the Contractor and any other person be effective or binding on the Government. When/if, in the opinion of the Contractor, an effort outside the existing scope of the contract is requested, the Contractor shall promptly notify the Contracting Officer in writing. No action shall be taken by the Contractor (under such direction) unless the Contracting Officer has issued a contractual change or otherwise resolved the issue.

14.0 WEEKLY & MONTHLY ACTIVITY REPORTS

FSR: These monthly activity reports can be prepared and submitted in Contractor format, but shall include the following; the Contractor’s name, representative’s name, the applicable contract number, specific information on instances of logistical assistance provided to USCG units, ALC and the completion or status of other logistical projects, studies or investigations.

Program Logistics Management Support: The monthly activity report can be prepared and submitted in Contractor format, but shall include the following; the Contractor’s name, representative’s name, the applicable contract number, specific information on instances of Logistical Support provided to the Government, and the completion or status of other logistical efforts, reports, studies, or investigations. It shall also have a specific section dedicated to providing a list and status of outstanding repair late due in orders and new buy late due in orders.

The USCG HC-27J Supply Cell will electronically submit a weekly report to Leonardo that identifies USCG PDM work stop and AOG requirements. Updated status is required from Leonardo prior to the scheduled Wednesday conference call between Leonardo and the USCG, HC-27J Supply Cell.

The monthly reports shall be submitted to the COR no later than the seventh (7th) business day of the following month.

The weekly reports shall be submitted to the COR prior to the weekly conference call with MRS, HC-27J Supply Cell.

15.0 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with DHS workstations (Windows Vista and Microsoft Office Applications).

16.0 ACRONYMS

ALC – Aviation Logistics Center ALMIS – Asset Logistics Management Information System AOG – Aircraft on the Ground AQL - Acceptable Quality Level CONUS – Continental United States COR – Contracting Officer’s Representative CPARS – Contractor Performance Assessment Reporting System DHS – Department of Homeland Security EAL – Electronic Asset Logbook FSR – Field Service Representative FTR – Federal Travel Regulations GFE – Government Furnished Property GSE – Ground Support Equipment INCOTERMS – International Commercial Terms KO – Contracting Officer LRU – Line Replaceable Unit MIMS - Mobile Interactive Maintenance System MRS – Medium Range Surveillance OCONUS – Outside Continental United States OEM – Original Equipment Manufacturer PDM – Periodic Depot Maintenance PL – Product Line

PM – Program Manager PWS – Performance Work Statement RFTI – Request for Technical Information SICR – Supply Item Change Request TIM – Technical Interchange Meeting USCG – United States Coast Guard

17.0 DELIVERABLES

Items in BOLD have mandatory due dates.

Items in italics are deliverables or events that must be reviewed and/or approved by the COR prior to proceeding to next deliverable or event in this PWS.

ITEM

PWS

REFERENCE

DELIVERABLE /

EVENT

DUE BY DISTRIBUTION

A0001

1.3.1.2

1.3.1.4

HC-27J aircraft OEM maintenance and operational procedures, repair limits, and tooling information/procedures

HC-27J aircraft OEM Data and Service Bulletins/Letters

As published by

OEM

KO & COR

A0002

1.3.3.3 through 1.3.3.5

Technical Instructions/Engineering Data Request Responses

10 business days (routine requests &

SICR requests)

30 business days or as agreed (complex requests) As agreed (external contact)

A0003 1.3.5.4 Component Research 7 business days KO & COR

A0004

14.0

Monthly Activity Report

Weekly Activity Report

7 business days after the completion of the month

Submitted to the COR prior to the weekly conference call with MRS, HC-27J Supply

Cell.

18.0 QUALITY ASSURANCE SURVIELLANCE PLAN (QASP)

18.1 The QASP establishes key elements of Contractor performance that represent “mission essential” service requirements, which are identified in the table below in the “Service

Output” column.

18.2 The “Performance Objective” column represents the standard against which Contractor performance will be measured in relation to accomplishment of the corresponding service output. The performance objective or “standard” describes the minimum acceptable level of service by the Contractor for satisfactory performance. The “Acceptable Quality Level (AQL)” column displays what is allowable for the performance objective.

Service Output Performance Objective Acceptable Quality Level

(AQL)

1. Monthly and Weekly Activity Reports

(PWS 14.0)

Submitted on time and include detail on major activities completed and activities that are ongoing

≥90% on time and not returned for more detail

2. Bi-Monthly Teleconferences

(PWS 1.3.1.5)

Contractor provides C27J aircraft OEM engineers on the teleconference who are relevant and can provide input to the top issues related to maintenance that need C27J aircraft OEM engineer input.

≥90% of the meetings

3. Timeliness of Request Disposition

(PWS 1.3.3.2)

Disposition of technical questions from COR are provided on time.

100% of requests are identified as either Routine or Complex and this info is provided to COR within 3 Business days.

3. Timeliness of Routine Responses

(PWS 1.3.3.3)

Responses to technical questions from COR are answered on time.

100% of routine responses are provided to COR within 10

4. Timeliness of Complex Responses

(PWS 1.3.3.4)

Responses to technical questions from COR are answered on time.

100% of complex responses are provided to COR within 30

5. Timeliness of External Contractor Responses

(PWS 1.3.3.5)

Responses to technical questions from COR are answered on time.

100% of external Contractor responses are provided to COR as agreed upon.

6. Timeliness of SICR Support

(PWS 1.3.3.9)

Responses to requests from COR are answered on time. 100% of SICR Data requests are provided to COR within 7

Service Output Performance Objective Acceptable Quality Level

(AQL)

7. Timeliness of Component Research

(PWS 1.3.5.4)

Responses to requests from COR are answered on time. 100% of Component Data requests are provided to COR within 7

PWS ATTACHMENT 1

Contractor Employee Terms and Security Considerations for FSR Working at ALC

Employee Identification The Contractor employee will be issued a Government Identification (ID) badge as part of the orientation process. The Government ID badge shall be returned to the COR upon employee dismissal or completion/termination of the contract. Failure to return Government ID may result of non-payment of the final invoice for that employee. Contractor personnel shall wear the Government ID badge at all times when performing work under this contract at a Government site. Unless otherwise specified in the contract, each Contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement, i.e., when considered a FOD hazard.

Contractor Employee Conduct Contractor personnel shall comply with all local base regulations, instructions, directives, orders, and special procedures as promulgated by the Commanding Officers of the USCG units where work is being accomplished as applicable to this PWS. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the USCG. The Project Manager shall ensure Contractor employees understand and abide by USCG established rules, regulations and policies concerning safety and security. The Contracting Officer may direct the Contractor to remove any contractor employee from ALC facilities for misconduct, non-performance, or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract.

Vehicle Registration and Parking The Government will not permit access to the installation without proper vehicle identification.

Evidence of a valid driver's license, vehicle registration card, state safety inspection certification, Government-provided ID card, and proof of insurance are required. Motorcycle owners/operators shall comply with all installation requirements. Contractor employees shall maintain insurance on all privately owned vehicles (POVs) brought on the installation property; the Contractor shall maintain insurance on all Contractor-owned vehicles brought on the installation property to include rental vehicles. The Contractor and its employees shall conform to state and federal driving regulations and any applicable USCG regulations.

All Contractor employees shall utilize available parking on a first come-first served basis. The Contractor and its employees shall abide by installation parking regulations and park only in designated and marked areas.

Security The Contractor shall provide to the COR prior to the contract start date a list of names of all employees expected to work on-site at ALC. The list shall be updated as necessary. The Contractor shall be responsible for employee background check (criminal and financial) for all Contractor employees requiring admission to USCG facilities and having access to the Asset Maintenance Management Information System (AMMIS) or the Asset Logistics Management Information System (ALMIS) or other USCG systems to perform work under this contract. In accordance with Coast Guard Acquisition Procedures (CGAP), Contractors shall comply with the following policy for a common identification standard for federal employees and contractors, CGAP SUBCHAPTER 3004.1301-90 Trusted Associate Sponsorship System (TASS) found in the Addendum to FAR Clause 52.212-4.

Government System Access The Government will provide instructions and access to systems required for performance of the contract on the condition that the Contractor meets all requirements specified in this PWS and the terms and conditions of the contract.

Requirements for Computer Access, Common Access Cards (CAC) for Contractors USCG Information Systems Security No Contractor (the term "Contractor" includes subcontractors) personnel shall commence any performance under this contract until they:

a. Have an investigation completed at a National Agency Check with Inquiries (NACI) level or higher and obtain fingerprints

b. Complete an e-QIP online SF-85 form

c. Complete Form OF-306. Declaration for Federal Employment

d. Complete DHS Credit Release Form DHS 11000-9

e. Complete and pass Information System Security (ISS) Training and sign the Automated Information Systems User Acknowledge Form. By signing this agreement, the individual will be acknowledging their responsibility to properly use and safeguard all USCG information technology resources and related information.

The Contracting Officer Representative (COR) of this contract shall arrange the aforementioned security briefing. The Contractor shall only access those areas of USCG information technology resources (e.g. computer equipment, networking equipment, telecommunications equipment, cabling, network drives, computer drives, network software, computer software, software programs, intranet sites, internet sites) explicitly stated in this task order and/or approved by the COR in writing as necessary for performance of work under this task order. Any attempts by Contractor personnel to gain access to any information technology resources not explicitly authorized by the COR is strictly prohibited. In the event of violation of this provision, the USCG will take appropriate actions with regard to the contract. Contractor access to USCG networks from a remote location is a temporary privilege for the mutual convenience it offers while the Contractor performs business for the USCG. It is not a right, a guarantee, a condition of the task order, nor is it Government Furnished Equipment (GFE). Contractor access will be terminated for unauthorized use. The Contractor agrees to hold the USCG harmless and the Contractor will not request additional time or money under the task order for delay resulting from unauthorized use.

Security Considerations Background Investigations - The following documents address security clearance and background investigation requirements:

COMDTINST M5500.13C U.S. Coast Guard Security and information Assurance Manual COMDTINST M5520.12C Personnel Security and Suitability Program ALCOAST 330/10 Coast Guard Contractor Vetting

As per COMDTINST M5500.13C, all Contractor employees are required to obtain a Common Access Card. Each Contractor employee must have a favorable fingerprint check completed and an initiated or completed minimum investigation (National Agency Check with Inquiries (NACI)) done. If your prospective employee has previously had an investigation completed (it does not matter how long ago it was done) at a National Agency Check with Inquiries (NACI) level or higher, then an additional investigation will NOT be required. In addition to a NACI, the following investigations will meet or exceed the Coast Guard's requirements:

Single Scope Background Investigation (SSBI) Single Scope Background Investigation – Periodic Reinvestigation (SSBI-PR) Phased Periodic Reinvestigation PPR (equivalent to an SSBI-PR) Access NACI (ANACI) National Agency Check with Local Agency and Credit Checks (NACLC) Periodic Reinvestigation-Secret (PRS) Periodic Reinvestigation (PRI) Minimum Background investigation (MBI) Limited Background Investigation (LBI) Background Investigation (BI) Child Care NACI (CNACI)

If your prospective employee has had one of the above investigations completed with no negative findings, then this must be verified by your company's Facility Security Officer (FSO).

An attached memo on company letterhead signed by the FSO must be emailed to ALC- ContractorBI@uscg.mil with the subject line “Background Check Verification". A mandatory template to use for this verification is attached. Since this email/attachment will contain Personally Identifiable Information (PII), it should be password protected. The password to open the document should be sent in a separate email to the same email address.

THIS BACKGROUND INVESTIGATION VERIFICATION MUST BE RECEIVED IN THE

ALC-CONTRACTORBI@USCG.MIL MAILBOX A MINIMUM OF FOUR CALENDAR

DAYS PRIOR TO THE CONTRACT EMPLOYEE REPORTING FOR WORK.

If your prospective employee does NOT have a previous investigation that meets the criteria listed above, then the following must be completed:

Send an email with an attachment to ALC-ContractorBI@uscg.mil with the subject line "Initiate Background Check". The body of the attachment must contain the following information:

SSN

Full Name, First Middle and Last (Must include the full middle name) Applicant's Email Address Contract Program Manager Email Address Date of Birth City born in County born in State born in Country born in Contract Number Contract Expiration Date COR’s Name

Since this attachment will contain Personally Identifiable Information (PII), it should be password protected. The password to open the attachment should be sent in a separate email to the same address.

This information will be used to set up an account for the applicant in the Office of Personnel Management's (OPM) E-QIP system. E-QIP is an online system used to submit required information for background checks. Once the account has been set up, an email will be sent to the applicant’s email address which will contain a link to the e-QIP system. The applicant will then need to go to this link and follow the prompts to complete an online SF-85 form. The E- QIP link is available via the internet and can be accessed anywhere a normal website is accessed.

Block 12 of the SF-85 requires all males to enter their Selective Service Registration Number.

This number may be obtained by accessing the following website https://www.sss.gov/RegVer/wfVerification.aspx. Once the applicant has completed the online form, they will be directed to print two signature sheets. These signature sheets must be printed and signed by the applicant and submitted to ALC as explained later in this document.

Obtain Fingerprints - The applicant must be fingerprinted at one of the following locations:

Elizabeth City Coast Guard, Building 35. This office will only conduct fingerprints on Wednesdays between 0800 and 1130. The applicant will need to provide their driver's license or a government issued ID. The fingerprints will be electronically submitted to the Coast Guard Security Center.

Coast Guard Security Center, 1441 Crossways Blvd, Suite 102, Chesapeake, VA. Fingerprints are conducted Tuesdays and Thursdays between 0900 and 1500. The applicant will need to provide an ID as described above. The fingerprints will be electronically submitted to the Coast Guard Security Center.

Pasquotank County Sheriff's Office - The applicant will need to provide an ID as described above and will need to inform the deputy that the fingerprints are being conducted for a Coast Guard security background check. The applicant will need to request two copies of their fingerprints which will be provided to them on FD-258 fingerprint cards. These cards must be submitted to ALC as explained later in this document.

Complete Form OF-306, Declaration for Federal Employment. Only blocks 1, 8, 9, 10, 11, 12, 13, 16 and 17a need to be completed.

Complete DHS Credit Release Form (DHS 11000-9).

Once these steps have been completed, the two signature sheets, OF-306 and the DHS 11000-9 may be scanned and emailed to ALC-ContractorBI@uscg.mil with the subject line "Completed Security Package". These documents cannot be combined into one attachment. They should be scanned and attached as four separate documents. The fingerprint cards cannot be accepted as a scanned document. If the applicant obtained their fingerprints at the Sheriff's Office, the fingerprint cards must be delivered to the Standards and Security Branch in the Information Systems Division, Building 63, ALC.

THESE COMPLETED FORMS MUST BE RECEIVED IN THE ALC-

CONTRACTORBI@USCG.MIL MAILBOX OR DELIVERED TO THE INFORMATION

SECURITY TEAM LOCATED IN THE STANDARDS AND SECURITY BRANCH IN

BUILDING 63 AT ALC A MINIMUM OF 21 CALENDAR DAYS PRIOR TO THE

CONTRACT EMPLOYEE REPORTING FOR WORK.

After the required documents have been received, the Coast Guard will compile them in E-QIP and submit them to the Coast Guard Security Center. When the ALC receives notification of a favorable fingerprint check, notification will be provided to the Contractor Program Manager and to the COR and the applicant will be requested to report to the Standards and Security Branch in the Information Systems Division in Building 63 at ALC. The employee will then be required to receive an “Arrival Brief” and an “Access Brief”. (If they require a computer account, they will also receive an Automated Information Systems User Acknowledgement Brief.) Once they have received the required briefs, the ALC Military Personnel office will initiate the process to have a CAC issued to them.

Contractor employees shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by employees who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the COR.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the COR, re-key or replace the affected lock or locks and provide a copy to the COR; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer or COR.

RAPIDGate® Contractor Access to USCG Base Elizabeth City and ALC

USCG Base Elizabeth City is offering RAPID Gate as a voluntary access control solution. This voluntary program is available to new and existing contractor and/or service personnel who require routine access to USCG Base Elizabeth City and are not authorized to receive a DHS CAC.

RAPIDGate® allows for:

Access Privilege Management options

a) RAPIDGate® participants will have long-term access to USCG Base Elizabeth City and will only be subject to random inspections.

b) Companies that choose not to participate in the RAPIDGate® Program will have limited access to USCG Base Elizabeth City and will require a sponsor or one-day pass to gain installation access.

The Contractor shall be responsible for all expenses related to obtaining RAPIDGate credentials for their employees.

PWS ATTACHMENT 2

Contractor Employee Safety Considerations for FSR working at ALC

Requirements The Contractor is solely responsible for compliance with all federal, state and local laws, including but not limited to the OSHA (Public Law 91-596) and the resulting standards, OSHA Standard 29 CFR 1910 and any ALC Instructions as applicable, and the protection of their employees. Note: ALC Instructions are annotated because many of the USCG/ALC standards exceed the OSHA standard criteria. If a conflict is noted, the most stringent requirement takes precedence. The Government shall assume no liability or responsibility for the Contractor's compliance or non-compliance with such requirements. In addition, the Contractor is required to flow down the safety requirements/specifications to all subcontracts/subcontractors. Safety requirements listed herein that do not concern Contractor’s operations or services shall be considered self-deleting as mutually agreed by the Contracting Officer and the Contractor.

The Contractor shall be subject to periodic safety spot inspections of its work sites by the Government. The Contractor shall be liable for, and shall indemnify and hold harmless the USCG against, all actions or claims pertaining to the “personal” safety requirements of employees.