Attachment 3 Janitorial SOW Pisgah North.docx

Pisgah National Forest, Pisgah Ranger District Statement of Work –Janitorial Services

A. GENERAL: The contractor shall furnish all management, labor, personnel, supplies and services to provide janitorial services for the: Rice Pinnacle Trailhead located just off of Bent Creek Ranch road 1.4 miles from the intersection with Hwy 191. Ledford Branch Trailhead located 1 mile past Rice Pinnacle on Bent Creek Rd (FS 479). Black Balsam Trailhead located on Black Balsam Rd. (FS 816) 1.2 miles from its intersection with the Blue Ridge Parkway at mile post 420. Janitorial services will provide cleaning of restrooms to maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The contractor will accomplish all cleaning tasks according to the provided cleaning frequency tables. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, instructions, and commercial practices.

4/1/2021-3/31-2022

1 pit toilet building, 2 individual rooms 12” Jumbo Single Ply Toilet Paper

4/1/2021-3/31-2022

1 pit toilet building, 2 individual rooms, 1 exterior trash can.

Regular Single Ply Toilet Paper (4 rolls per room) Heavy Duty 36”x58” Trash Bags

Heavy Duty 36”x58” Trash Bags

B. WORK HOURS:

1. Daylight Hours

2. National Holidays: The ten (10) holidays observed by the Federal Government are: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day and Christmas Day and any other day specifically declared by the President of the United States to be a national holiday.

C. SPECIFICATIONS:

1. Safety

a. The contractor shall display warning signs that have been approved by the COR in all areas where services may cause traffic obstruction or personnel hazard. Signs shall contain easily understood directions and guidance in English and Spanish.

b. The cleaning of floors should be done in a manner that makes them safe for use before contactor is leaves.

2. Building Security

a. Contractor personnel shall turn off all lights in plumbing alleys after cleaning is performed.

b. Ensure plumbing alley door is locked.

3. Frequency of Services Required:

a. All tasks will be performed according to the Cleaning Frequency Chart below. The following additional rules will apply to all areas as appropriate:

i. Government provided CDC approved grade cleaning solution will be used for mopping restroom floors. Cleaning solution shall be changed after mopping each restroom.

ii. A CDC grade cleaning solution will be used for cleaning/disinfecting all High Touch Objects. These objects include door handles, light switches, sinks, sink handles, faucets, toilet seats, toilet flush handles, handrails, telephones, chair handles, drawer handles, and countertops.

iii. After cleaning using the appropriate method (vacuum, sweep, dust mop, damp mop, scrub, etc.) all floors will have a clean appearance free of streaks, detergent residue, or any evidence of soil, stain, film, or any other blemish.

CLEANING FREQUENCY CHART

D. GOVERNMENT FURNISHED EQUIPMENT/SUPPLIES

1. The Government will NOT furnish any supplies or equipment necessary to perform services under this contract. Toilet paper, trash bags and wax bags will be supplied by contractor.

2. Contractor personnel shall not use steel wool, abrasive metal cleaners, or any other cleaning materials or supplies which could cause damage to government property.

3. All containers of cleaning chemicals and similar products shall be conspicuously marked (preferably with a factory label), to identify contents. All other labels must be removed or defaced. Materials bearing a Department of Transportation (DOT) red label (flammable) shall not be used. No unlabeled chemicals are permitted for use anywhere within the facility.

4. The manufacturer’s labeled instructions for use dilution shall be followed. The disinfectant/detergent used shall be compatible in use with the microorganisms which may be prevalent in the local area.

5. Cleaning equipment and/or supplies will not be stored onsite.

6. Signs shall contain easily understood directions and guidance.

7. When routine facility defects (dripping faucet, loose door, loose window frames, damaged walls or other items, etc.) are found, they shall be reported to the COR or his/her representative. If conditions are thought to be unsafe facility should be locked and COR contacted.

E. PERFORMANCE STANDARD:

Sweep Floors-Sweep floors with no evidence of mud, dirt, dust, spots, mop strings or other debris. No dirt/debris left in corners, behind doors or under toilets.

Mop Floors-Mop floors with no evidence of mud, dirt, dust, debris, streaks or missed areas. The finished area shall have a uniform luster.

Empty Trash Receptacles-Remove all waste/trash/garbage from inside recepticles. Clean exterior of receptile. Replace liner.

Cleaning/Disinfecting-After cleaning restrooms will be clean and sanitary. Use appropriate and approved cleaner-disinfectant on counters, sinks, toilets, fixtures, hand dryers, changing tables, door knobs, mirrors grab bars, etc. Mirrors should be streak free and cleaned with non-abrasive materials. Porcelain and metal surfaces shall be bright and clean, there shall be no dust, spots, stains, rust, mold or mildew, encrustation or excess moisture remaining on fixtures.

Removal Minor Graffiti-Graffiti which can be removed using cleaner for that purpose should be removed. Major vandalism should be reported to COR

Dusting-Horizontal surfaces such as tops of mirrors and lights, window sills, etc. should be free of dust.

Cobwebs should be removed from corners, walls and ceilings.

Replenishing Supplies- Place toilet paper in dispenser as it is designed. Remove coverings from toilet paper and start roll if needed. Trash bags and feminine hygiene bags shall be emptied if over ½ full.

Cleaning Trash/Litter From Exterior of Building-Remove all trash, litter, etc. from and area 10 feet around building.

Odor Control-If odor is strong. Apply lime and/or enzyme packets to pit toilet.

F. QUALITY ASSURANCE: All work shall meet the standards specified herein and according to the above Performance Standard.. The Government will receive and investigate complaints from various customers located at the Federal Agency location and other locations associated with this contract. All information received will be provided either verbally and/or in writing to the contractor for appropriate action. All incentives and penalties will be judged according to the below Quality Assurance Surveillance Plan (QASP).

QUALITY ASSURANCE SURVEILLANCE PLAN

1. Contractor Quality Control Program

a. The contractor shall have a quality control program to assure all requirements of the contract are met as specified. The program shall be detailed and provided in writing to the Contracting Officer or his/her designee. The program shall be continuously improved to keep in compliance with OSHA, Joint Commission, and Infection Control guidelines.

b. The contractor shall provide upon request all documentation regarding this Quality Control program including guidelines and inspection results.

2. Periodic Progress Meetings

a. The Contracting Officer, COTR, or other government personnel as appropriate and the contractor shall have periodic meetings to discuss the contractor’s performance. Items for discussion include, but are not limited to inspection results, customer complaints, opportunities to improve performance, steps taken by the contractor to prevent occurrences in the future. The contractor shall provide a summation of unsatisfactory findings and customer complaints and provide insight into any identified trends.

G. OTHER REQUIREMENTS: All items are contained in this subsection are required to be provided by the contractor by the listed deadline and are subject to penalties for delinquency.

H. SECURITY ACCREDITATION PACKAGE

Background checks will be conducted in accordance with USDA Contract Desk book Subpart 404.1301 since all applicable contractor employees require routine physical access to Federally-controlled facilities therefore the Contractor must go through the identity proofing and registration process, must have been successfully identity proofed, and have a successfully adjudicated National Agency Check with (Written) Inquiries (NACI) or Office of Personnel Management (OPM)/National Security (NS) community background investigation to serve on the contract. Contractor ID credentials will be issued after successful identity proofing of the contractor employee applicant and upon a successfully adjudicated NACI or OPM/NS BI.

Protection of Information Privacy of PIV information must be maintained in accordance with the Privacy Act of 1974.

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(vii) The estimated Performance Period is as follows:

Delivery FOB Destination to:

Pisgah Ranger District, 1600 Pisgah Hwy, Pisgah Forest, NC 28768