Attachment 2 - Statement of Work.pdf
PDF 246 KB Posted
- Attached to
- PROD, EXTREVA, EXTR+EVAP service agreement. Federal contract opportunity
- Solicitation number
- 1232SA26Q0325
About this file
This is a Statement of Work (SOW) from the US Department of Agriculture for essential labor and travel services related to instrument maintenance and technical support.
The SOW covers a service agreement for maintenance and technical/engineering services supporting a PROD, EXTREVA, EXTR+EVAP, 120/240V instrument located at the USDA-ARS Wheat Health, Genetics and Quality Research Unit in Pullman, Washington. The contractor must provide a Field Service Engineer for corrective maintenance visits with a targeted response time of 3 business days, along with priority status for technical support inquiries requiring immediate response from a certified service engineer using digital remote support tools. The agreement includes one scheduled annual preventive maintenance visit with a standard PM kit, access to the Unity Lab Services Online Knowledge Base, spare parts and consumables not covered under corrective maintenance, software and firmware updates upon request in conjunction with scheduled maintenance visits, and Operational Qualification services that include Instrument Requalification testing in conjunction with corrective maintenance visits as defined in the Unity Lab Services Re-Qualification Testing Matrix.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment 1 - Terms and Conditions.pdf |
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Text version
US Department of Agriculture (USDA)
Statement of Work
Contents Project General Information
1.0 Scope of Work
2.0 Technical Requirements / Tasks
Project
Service Agreement - PROD, EXTREVA, EXTR+EVAP, 120/240V - Essential Labor&Travel Plan
General Information
1.0 Scope of Work
Service Agreement for the maintenance and technical/engineering services in support of a PROD, EXTREVA, EXTR+EVAP, 120/240V, which is located in the USDA-ARS Wheat Health, Genetics and Quality Research Unit (WHGQRU), Pullman, WA 99164-6430.
Contractor Requirements
2.0 Technical Requirements / Tasks
- Field Service Engineer labor and travel required for Corrective Maintenance visits with a targeted response time of 3 business days
- Priority status for technical support inquiries with a targeted immediate response time. A certified service engineer will conduct diagnosis and Corrective Maintenance procedures using the latest digital remote support tools
- One (1) scheduled annual standard Preventive Maintenance visit (standard PM kit included)
- Access to Unity Lab Services Online Knowledge Base
- spare parts (not covered by corrective maintenance), accessories, and consumables for the instruments
- Software and firmware updates upon request and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit (updates are defined as changes of the existing software version that are intended to improve its performance)
- Operational Qualification (OQ) with this contract includes an Instrument Requalification (RQ) in conjunction with a scheduled Corrective Maintenance. Scope of RQ testing is defined in the Unity Lab Services Re-Qualification Testing Matrix
| Project |
| General Information |
| 1.0 Scope of Work |
| Contractor Requirements |
| 2.0 Technical Requirements / Tasks |
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