Attachment 2 - Statement of Work.pdf
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- Solicitation number
- 1232SA26Q0293
About this file
This is a Statement of Work (SOW) from the US Department of Agriculture (USDA) for the maintenance and technical/engineering services of a Waters SYNAPT G2-Si_UGA572 Mass Spectrometer located at the USDA-ARS Wheat Health, Genetics and Quality Research Unit (WHGQRU) in Pullman, Washington. The instrument is essential to the unit's mission-critical ion mobility mass spectrometry research, which characterizes the rhizosphere metabolome of dryland and irrigated wheat and other crops in the Inland Pacific Northwest region to identify metabolites that promote crop tolerance to drought, heat stress, and soilborne pathogens.
The contractor must provide comprehensive preventive maintenance including an optimized maintenance schedule based on run time, application, system location, and manufacturer recommendations. Service requirements include scheduled maintenance labor and parts, repair labor and parts, travel charges, and complete maintenance documentation. Service Engineers must be factory-certified by Waters and perform all necessary work using only genuine Waters parts. The SOW also requires repair and replacement services for worn components with genuine Waters parts, availability of instrument and software upgrades exclusively from Waters, and comprehensive customer support consisting of online access to Waters Certified Field Service Engineers, remote technical support and diagnostics capabilities, and customer technical and applications support for the instrument, informatics, and chemistry.
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US Department of Agriculture (USDA)
Statement of Work
Contents Project General Information
1.0 Scope of Work
2.0 Background
Contractor Requirements
3.0 Technical Requirements / Tasks
Project
SYNAPT G2-Si_UGA572 mass spectrometer service agreement
General Information
1.0 Scope of Work
Service Agreement for the maintenance and technical/engineering services in support of a Waters G2-Si_UGA572 Mass Spectrometer, which is located in the USDA-ARS Wheat Health, Genetics and Quality Research Unit (WHGQRU), Pullman, WA 99164-6430.
2.0 Background
The Waters G2-Si_UGA572 Mass Spectrometer is essential to the mission of the WHGQRU and is used in mission critical ion mobility mass spectrometry research, which characterizes to rhizosphere metabolome of dryland and irrigated wheat and other crops grown in cereal-based cropping systems of the Inland Pacific Northwest (IPNW), the largest contiguous cropping system in the western U.S. Research conducted with the Waters G2-Si characterizes metabolites produce by the root or the associated microbiome that promote tolerance in crops to drought, heat stress and soilborne pathogens.
Contractor Requirements
3.0 Technical Requirements / Tasks
Comprehensive Preventive Maintenance:
• Maintenance Schedule. An analysis of the SYNAPT G2-Si_UGA572 will be performed to determine the optimum maintenance schedule based on run time, application, system location and the manufacturer’s suggested service interval.
• Complete maintenance and repair package. Includes scheduled maintenance labor, scheduled maintenance parts, travel charges, repair labor and repair parts.
• Preventive Maintenance. Preventive Maintenance shall be performed in accordance with a program of standardized maintenance routines that meet WATERS recommended maintenance and safety standards.
• Service Engineers must be trained by WATERS factory-certified trainers.
• Service Engineers orders parts and perform all necessary labor for each scheduled service visit.
• Each preventive maintenance work order will provide service documentation such as work performed and special instructions.
Repair and Replacement:
• Component Replacement. Service Engineer will repair and replace worn components with only genuine Waters manufactured or certified parts.
• Instrument and Software upgrades and updates. Must be available only from WATERS.
Customer Support:
• Online access to Waters Certified Field Service Engineers/Specialists must be available.
• Technical remote support and diagnostics of the SYNAPT G2-Si_UGA572 must be available. Waters offers the only platform capable of accessing instrument diagnostics remotely.
• Customer technical and applications support on the instrument, informatics and chemistry must be available.
| Project |
| General Information |
| 1.0 Scope of Work |
| 2.0 Background |
| Contractor Requirements |
| 3.0 Technical Requirements / Tasks |
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