Attachment 2 - Statement of Work.pdf

Statement of Work (SOW) Airborne Executive Phone-Enhanced (AEP) Sustainment Services

70Z03824QS0000008

STATEMENT OF WORK

Airborne Executive Phone-Enhanced

(AEP) Sustainment Services

Prepared by:

United States Coast Guard, Aviation Logistics Center, Aviation Logistics Center

1664 Weeksville Road, Building 63 Elizabeth City, NC 27909

Table of Contents

1.0 General

1.1 Background

1.2 Scope

1.3 Contracting Officer's Representative (COR)

2.0 Applicable Documents

2.1 Government Documents

2.2 Availability of Documents

3.0 Tasking

3.1 AEP Sustainment Services

3.2 FFP Work Requirements

3.3 Surge Work

4.0 Contractor Requirements

4.1 Personnel Management

4.2 Point of Contact

5.0 Quality

5.1 Quality Assurance Surveillance Plan (QASP)

6.0 Reports and Meetings

6.1 Material Inspection and Receiving Report (DD-250)

6.2 Post Award Conference

6.3 Project Plan

6.4 Business Continuity Plan

6.5 Progress Meetings

6.6 Progress Reports

6.7 Loss or Damage of Government Property

6.8 Subcontracting Plan and Reports

6.9 Trip Report

6.10 General Report Requirements

7.0 Property

7.1 Government Furnished Property (GFP)

8.0 Performance Metrics

8.1 QASP

9.0 Travel

9.1 Travel Requirements

9.2 Travel Reimbursement

10.0 Deliverables

11.0 Contract Requirements

11.1 Period of Performance

11.2 Correspondence Address

11.3 Government Acceptance Period

12.0 Invoicing

12.1 Invoicing Instructions

12.2 Payment Information

13.0 Section 508 Compliance

13.1 Section 508 Requirements

13.2 Section 508 Requirements for Technology Services

13.3 Section 508 Requirements Deliverables

Quality Assurance Surveillance Plan

1.0 Introduction

2.0 Purpose

3.0 Roles and Responsibilities of Government Representatives

3.1 Contracting Officer

3.2 Contract Specialist

3.3 COR

4.0 Required Performance Standards/AQL

5.0 Methods of Quality Assurance (QA) Surveillance

5.1 Contractor Performance Assessment Report System (CPARS)

5.2 Performance Standards/AQL Surveillance

6.0 Performance Requirements Summary (PRS)

6.1 Incentive/Disincentive

6.2 PRS Table

1.0 General

1.1 Background

The United States Coast Guard (USCG) requires sustainment services for the Airborne Executive Phone-Enhanced (AEP) systems used on the Long Range Command and Control Aircraft

(LRCCA) SN5617.

1.2 Scope

The Contractor shall provide monthly sustainment services and cyber security sustainment for the AEP installed on the LRCCA SN5617. This support provides semi-annual software updates as well as telephonic troubleshooting of the system, configuration management, as well as routine and emergent AEP software and hardware updates. Additionally, contractor shall provide quarterly updates to the AEP support tools and applications installed on the USCG CASE laptop.

1.3 Contracting Officer's Representative (COR)

The COR is responsible for the technical administration of the contract and is the technical liaison with the contractor. The COR is not authorized to change the scope of work or specifications as stated in the contract, to make any commitments or otherwise obligate the Government or authorize any changes which affect the contract price, delivery schedule, period of performance or other terms or conditions.

1.3.1 The COR for this contract will be located at the USCG, Aviation Project’s Acquisition Center (APAC) in Elizabeth City, NC unless otherwise notified in writing by the Contracting Officer.

1.3.2 The Contracting Officer is the only individual who can legally obligate the Government for the expenditure of public funds. Technical administration of this contract shall not be construed to authorize revision of the terms and conditions of this contract. Any such revision shall be authorized in writing by the Contracting Officer.

1.3.3 An alternate COR may also be appointed to this contract. In the absence of the primary COR, all responsibilities and functions assigned to the COR shall be the responsibility of the alternate COR.

1.3.4 The COR, and alternate COR if required, will be appointed at the time of contract award.

2.0 Applicable Documents

2.1 Government Documents

The Government documents listed below are part of this specification by reference. If the referenced documents conflict with the specification, the contents of this specification shall be considered the superseding requirement.

Limits for Electrical Insulation Color, MIL-STD-104 Identification marking of U.S. Military Property, MIL-STD-130 Requirements for the Control of Electromagnetic Interference Characteristics of

Subsystem and Equipment, MIL-STD-461

Electromagnetic Environmental Effects Requirements for Systems, MIL-STD-464 Aircraft Electric Power Characteristics, MIL-STD-704 Standard Practice for System Safety, MIL-STD-882 Dissimilar Metals, MIL-STD-889 Red/Black Installation Guidance, CNSSAM TEMPEST/1-13 U.S. Coast Guard Cybersecurity Manual (FOUO), Commandant Instruction

(COMDTINST) M5500.13 (series) Command, Control, Communication, Computer and Information Technology (C4&IT)

Configuration Management Policy, COMDINST 5230.69 (series) C5I SC Configuration Management Process Guide, CGTO-85-00-670-T-C3

2.2 Availability of Documents

The documents listed in section 2.1 can be made available from the USCG as Government Furnished Information (GFI) upon request. Contractors shall remain registered in the Defense Logistics Agency’s Joint Certification Program throughout the term of the contract. More information on this certification can be found at http://www.dla.mil/HQ/InformationOperations/Offers/Products/LogisticsApplications/JCP.aspx

2.2.1 The USCG will only release these documents to United States (U.S.) businesses that have followed the above procedures. The USCG will not release documents to any foreign entity. If the US business plans to release these documents to any foreign entity, they shall first provide the USCG with a copy of a valid Technical Assistance Agreement (TAA) and DSP-5 authorizing release to that entity.

3.0 Tasking

3.1 AEP Sustainment Services

The Contractor shall provide personnel, supervision, and non-personal services required to perform the required AEP Sustainment Services. If the Government requires changes to any of the firm-fixed-price (FFP) requirements listed in Section 3.2, the rates will be negotiated up (for additional work) or down (for removal of tasks) and a bilateral modification will be issued.

3.2 FFP Work Requirements

The Contractor will be paid a FFP rate for the tasks listed in this section.

3.2.1 USCG Mockup Sustainment

The Contractor shall provide monthly sustaining engineering services for the USCG mockup unit in support of the AEP system. These services include, but not limited to, the following:

Maintaining system configuration management Ad hoc technical inquiries Advice to the USCG

3.2.2 Cyber Security Sustainment

The contractor shall maintain the cyber integrity of the CG AEP SW engineering baseline and deliver semi-annual cyber updates to the functional baseline. The contractor shall address urgent CG Cyber Task Orders IAW section 3.3.

3.2.3 Sustaining Software Support

The Contractor shall provide semi-annual software updates and necessary security support.

3.2.4 Sustaining Software Support for CASE Laptops

The Contractor shall integrate the quarterly software updates provided by the USCG to the CASE laptop. These quarterly integrated software updates will be rolled into/submitted in the semi-annual deliverables.

3.3 Surge Work

Surge work is typically non-recurring work within the general scope of the contract, but not included in the FFP requirements. When required, the USCG will ask the Contractor for a quotation for the additional services. Once the two (2) parties have reached an agreement, a bilateral modification for the work will be issued. Surge work may be FFP, Labor Hour, or a combination. Surge work may include specific work requirements or training required by the Government due to change in software, hardware, programs, or procedures.

3.3.1 Labor Rates

The labor rates are fully burdened hourly labor rates inclusive of all direct and indirect costs and profits. These rates will be utilized to develop the pricing for surge work. The Contractor’s quotation for surge work shall provide sufficient detail for a determination of price reasonableness by the Contracting Officer. Additional information may be required at the Contacting Officer’s discretion.

4.0 Contractor Requirements

4.1 Personnel Management

The Contractor shall accomplish the work assigned by employing and utilizing qualified personnel to perform the required services.

4.2 Point of Contact

The Contractor shall provide a Point of Contact (POC) that shall be responsible for all Contractor work performed under the SOW. This POC shall be a single POC for the Government. The POC shall be available to the COR via telephone between the hours of 0700 and 1600 Eastern Time (ET), Monday through Friday, and shall respond to all inquiries for discussion or resolution of technical problems within 48 hours of notification.

5.0 Quality

5.1 Quality Assurance Surveillance Plan (QASP)

This SOW and the QASP found in Attachment 1 of this document, details the performance standards and Acceptable Quality Levels the Contractor is required to meet. The performance measurements are detailed in the QASP.

6.0 Reports and Meetings

6.1 Material Inspection and Receiving Report (DD-250)

Upon completion of each contract requirement (or monthly increment thereof), the Contractor shall prepare and furnish the COR/Alternate COR a DD-250, Material Inspection and Receiving Report (MIRR) or an equivalent report approved by the Contracting Officer unless otherwise specified in individual task orders issued hereunder. One (1) copy of each DD-250 or approved equivalent shall be submitted with the invoice. The report shall include:

Task order number.

Contract number.

DD Form 250 or equivalent.

Line Item Number, Line Item description, quantity, unit price, and extended price.

Description of any invoice deductions.

A breakdown of travel expenses, to include all direct and indirect expenses.

Contractor travel verification for with COR’s signature prior to travel.

Receipts for all claimed travel (i.e. lodging, airfare, rental car, tools, parking, taxi, etc.).

Privately owned vehicle (POV) mileage.

The published GSA rates at the time of travel.

6.1.1 Failure to provide the required information shall be cause for rejection of the DD-250.

6.1.2 Invoices shall not be submitted until the DD-250 has been approved by the COR. The earlier the DD-250 is received and approved by the Cor, the earlier the invoice may be submitted.

6.2 Post Award Conference

The Contractor shall attend a Post Award Conference with the Contracting Officer and the COR as scheduled by the USCG (typically within ten (10) business days after the date of award). The purpose of the Post Award Conference is to discuss technical and contracting objectives of this contract.

6.3 Project Plan

The Contractor shall provide a draft Project Plan at the Post Award Conference for USCG review and comment. The plan, at a minimum, shall include the following:

List of all work to be performed.

Project schedule.

Description of intended results.

Role of POC.

How the quality of service will be maintained throughout the duration of this contract.

The final Project Plan shall be submitted to the USCG no later than five (5) business days after the Post Award Conference.

6.4 Business Continuity Plan

The Contractor shall submit a Business Continuity Plan (BCP) to the USCG no later than five (5) business days after contract award. The BCP shall be updated on an annual basis. The BCP shall document the Contractor plans and procedures to maintain support during an emergency, including natural disasters and acts of terrorism. The BCP, at a minimum, shall include the following:

A description of the Contractor’s emergency management procedures and policies.

A description of how the Contractor will account for their employees during an emergency.

How the Contractor will communicate with the USCG during emergencies.

A list of primary and alternate Contractor points of contact, each with a primary and alternate:

o Telephone number o E-mail address

6.4.1 Individual BCPs shall be active immediately after determining that an emergency has occurred, shall be operational within 48 hours of activation or as directed by the Government, and shall be sustainable until the emergency situation is resolved and normal conditions are restored the contract is terminated, whichever comes first. In case of a life-threatening emergency, the COR shall immediately make contact with the POC to ascertain the status of any Contractor personnel who were located in Government controlled space affected by the emergency. When any disruption of normal, daily operations occur, the POC and the COR shall promptly open an effective means of communication to verify the following:

Key points of contacts (Government and contractor) Temporary work locations (alternate office spaces, telework, virtual offices, etc.)

Means of communication available under the circumstances (e.g.

email, webmail, telephone, FAX, courier, etc.)

Essential contractor work products expected to be continued, by priority

6.4.2 The Government and POC shall make use of the resources and tools available to the contracted functions to the maximum extent possible under emergency circumstances. The Contractor shall obtain approval from the Contracting Officer prior to incurring costs over and above those allowed for under the terms of this contract. Regardless of contract type, and of work location, Contractors performing work in support of authorized tasks within the scope of this contract shall charge those hours accurately IAW the terms of this contract.

6.5 Progress Meetings

The POC shall be available to meet with the COR upon request to present deliverables, discuss progress, exchange information, and resolve emergent technical problems and issues. The meetings shall take place at the Contractor’s facility or via teleconference.

6.6 Progress Reports

The Contractor shall provide a progress report quarterly to the Contacting Officer an COR. The report shall include a summary of all work performed, including a breakdown of labor hours by labor category, all direct cost by line item, an assessment of technical progress, schedule status, any travel conducted, and any Contractor concerns or recommendations for the previous reporting period.

6.7 Loss or Damage of Government Property

Responsibility for loss or damage of Government Property in the contractor’s facility will in IAW FAR 52.245-1. Losses or damaged property shall be reported to the USCG no later than ten (10) business days after the event is noted. No later than 30 calendar days following the contract expiration, all Government property shall be returned to the USCG, ALC Elizabeth City, NC or to other locations designated by the USCG at the contractor’s expense.

6.8 Subcontracting Plan and Reports

The Contractor shall provide subcontracting reports IAW FAR 52.219-9. Reports are due no later than one (1) month after receipt of the intent to exercise an option period.

6.9 Trip Report

The Contractor shall submit trip reports within ten (10) business days after completion of any travel. Trip reports, not more than one (1) page in length, shall include the following information:

Date of trip.

Air Station/Government site visited.

POC at site.

Brief description of service(s) provided.

Any training material presented during the trip.

6.10 General Report Requirements

The Contactor shall provide all written reports in electronic format with read/write capability using applications that are compatible with Department of Homeland Security (DHS) workstations (Microsoft Office Applications).

7.0 Property

7.1 Government Furnished Property (GFP)

The Contractor shall treat any equipment provided by the Government for performance of this contract as Government-owned/Contractor-managed property. The Contractor shall ensure an audit trail exists that provides visibility to the receipt of the equipment.

8.0 Performance Metrics

8.1 QASP

This SOW and the QASP detail the performance standards and AQLs the contractor is required to meet. Failure to meet the performance standards/AQLs may result in a disincentive to the contractor. The performance measurements are detailed in the QASP.

9.0 Travel

9.1 Travel Requirements

Performance under this contract may require travel by contractor personnel. If travel, domestic or foreign, is required, the contractor is responsible for making all necessary arrangements for its personnel. These include, but are not limited to: medical examinations, immunizations, passports/visas/etc., and security clearances. The Government will reimburse the contractor for allowable travel costs incurred by the Contractor in performance of the contract IAW FAR 31.205-46.

9.1.1 The Contractor shall be responsible for obtaining written approval from the COR PRIOR to the start of any required travel, unless otherwise directed by the Contracting Officer. The COR will inform the contractor of any requirements pertaining to the trip (i.e., air or rental car, how many rental cars are authorized, travel dates, etc.). Travel completed without prior COR or Contracting Officer approval or travel that differs from with has been authorized by the COR/Contracting Officer will not be reimbursed.

9.1.2 The Contractor agrees, in the performance of necessary travel, to use the lowest cost mode commensurate with the requirements of the mission and IAW good traffic management principles.

9.1.3 The travel reimbursable herein includes only that travel (commercial carrier, private automobile, or auto rental) performed from the Contractor’s plant to the site of work, between the sites of work, and from the site of work to the Contractor’s plant. Travel performed for personal convenience (including daily travel to and from work) will not be reimbursed.

9.2 Travel Reimbursement

To be reimbursed for travel, the Contractor shall invoice for travel by the first full month after the travel occurred. Travel shall be reimbursed on an actual cost basis. The Contractor’s invoices shall include receipts or other evidence substantiating actual costs incurred for authorized travel. The documentation shall include, but is not limited to, legible copies of all original receipts (such as lodging, car rental, airline tickets, parking, tolls, etc.).

10.0 Deliverables

10.1 The Contractor shall develop and submit all required deliverables as specified in this SOW and the following table:

ITEM DELIVERABLE / EVENT DUE BY DISTRIBUTION

1 Point of Contact Award KO and COR

2 DD-250

As soon as monthly period of performance ends

COR

3 Post Award Conference Within ten (10) business days after award KO and COR

4 Project Plan

Draft due at Post Award Conference, final due five (5) business days after Post Award Conference

KO and COR

5 Business Continuity Plan Five (5) after contract award or any time changes occur

COR

6 Progress Meetings Upon request

COR

Loss or damage to government property report No later than ten (10) days after damage

COR

8 Subcontracting Plan When each option period is exercised

KO

9 Trip reports Within ten (10) working days after trip completion

COR

10 Monthly Invoice Monthly ALC Fiscal, COR, KO

11.0 Contract Requirements

11.1 Period of Performance

The contract period of performance is one (1) one-year period and if exercised, four (4) one year option period.

11.2 Correspondence Address

Unless otherwise specified in individual task/delivery orders, reports and other documentation listed in the SOW that cannot be provided electronically, shall be provided to the Contracting Officer (one (1) copy) at the following address:

USCG ALC

Aviation Logistics Division (ALD) Procurement

Contract: To be assigned

11.3 Government Acceptance Period

The COR will review deliverables prior to acceptance and provide the Contractor with an e-mail that provides documented reasons for non-acceptance. If the deliverable is acceptable, the COR will provide email notification to the Contractor the deliverable has been accepted.

11.3.1 The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

11.3.2 The COR will have ten (10) business days to review deliverables and make comments.

The Contractor shall have five (5) business days to make corrections and deliver.

11.3.3 All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of review. The Contractor shall work with personnel reviewing the deliverables to assure the established schedule is maintained.

12.0 Invoicing

12.1 Invoicing Instructions

Unless otherwise specified in the schedule, the Contractor’s invoice shall be submitted IAW FAR clause 52.212-4, Contract Terms and Conditions – Commercial Products and Commercial Services (NOV 2023), to the designated billing office for payment as noted below. The Contractor shall also submit copies to the Contract Specialist and the COR. The final invoice submitted under the awarded contract, shall be clearly marked and labeled as the final invoice.

The Contractor is HIGHLY encouraged to submit invoices electronically to ALC- Fiscal@uscg.mil. Timesheets are not required to be submitted with the invoice for payment.

Chief, Fiscal Branch

USCG ALC

Fiscal Branch, Bldg. 63 1664 Weeksville Road Elizabeth City, NC 27909 Contract Number: TBD Task Order Number: TBD

12.2 Payment Information

All payments will be made electronically IAW FAR clause 52.232-33, Payment by Electronic Funds Transfer – System for Award Management (OCT 2018).

13.0 Section 508 Compliance

13.1 Section 508 Requirements

Section 508 of the Rehabilitation Act (classified to 29 U.S.C 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use the information and data comparable to that of Federal employees and members of the public without disabilities.

All products, platforms, and services delivered as part of the SOW that, by definition, are deemed ICT shall conform to the revised regulat01y implementation of Section 508 Standards, which are located at 36 C.F.R 1194.1 and Appendixes A, C, and D. They are also available at https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=trne&node=pt36.3.1194&rgn=div5. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards. ICT includes IT and other equipment.

Exceptions for the SOW have been determined by DHS and only the exception described herein may be applied. Any request for additional exception shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated November 18, 2018 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated November 18, 2018, or any successor publication.

13.2 Section 508 Requirements for Technology Services

1. When providing installation, configuration or integration services for ICT, the Contractor shall not reduce the original ICT item’s level of Section 508 conformance prior to the services being performed.

2. When providing maintenance upgrades, substitutions, and replacements to ICT, the Contractor shall not reduce the original ICT’s level of Section 508 conformance prior to upgrade, substitution or replacement. The agency reserves the right to request an Accessibility Conformance Report (ACR) for proposed upgrades, substitutions, and replacements prior to acceptance. The ACR should be created using the Voluntary Product Availability Template Version 2.2 508 (or successor versions). The template can be located at https://www.itic.org/policy/accessibility/vpat.

3. When developing or modifying ICT, the Contractor is required to validate ICT deliverables for conformance to the applicable Section 508 requirements. Validation shall occur on a frequency that ensures Section 508 requirements are evaluated within each iteration and release that contains user interface functionality.

4. When modifying, installing, configuring, or integrating commercially available or Government-owned ICT, the Contractor shall not reduce the original ICT Item’s level of Section 508 conformance.

5. When developing or modifying software functions of ICT, the Contractor shall demonstrate conformance to the applicable Section 508 standards (including the requirements in Chapter 5 and WCAG 2.0 Level A and AA Success Criteria). When the requirements in Chapter 5 do not address one (1) or more software function, the Contactor shall demonstrate conformance to the Functional Performance Criteria specified in Chapter 3. The Contractor shall use a test process capable of validating conformance to all applicable Section 508 standards for software functionality delivered pursuant to this contract. The Contractor may utilize the DHS Trusted Tester Methodology for Web and Software Version 4.0 as a component of the overall test process used. This version of the test process provides partial test coverage of the Section 508 standards that apply to software. If the Contractor uses this process, the Contractor shall address the test coverage gaps through additional test procedures. Information on the DHS Trusted Tester Methodology for Web and Software Version 4.0, including coverage against the applicable Section 508 standards for software as well as gaps that need to be addressed through other test methods, related test tools, and training is published at https://www.dhs.gov/trusted-tester.

13.3 Section 508 Requirements Deliverables

13.3.1 Section 508 Test Plans

When developing or modifying ICT pursuant to this contract, the Contractor shall provide a detailed Section 508 Conformance Test Plan. The Test Plan shall describe the scope of components that will be tested, and explanation of the test process that will be used, when testing will be conducted during the project development life cycle, who will conduct the testing, how test results will be reported, and any key assumptions.

13.3.2 Section 508 Test Results

When developing or modifying ICT pursuant to this contract, the Contractor shall provide test results IAW Section 508 Requirements for Technology Services provided in this solicitation.

13.3.3 Section 508 Accessibility Conformance Reports

For each ICT item offered through this contract (including commercially available products, and solutions consisting of ICT that are developed or modified pursuant to this contract), the Offeror shall provide and ACR to document conformance claims against the applicable Section 508 standards. The ACR shall be based on the Voluntary Product Accessibility Template Version

2.0 508 (or successor versions). The template can be found at https://www.itic.org/policy/accessibility/vpat. Each ACR shall be completed by the following all the instructions provided in the template, including the explanation of the validation method used as a basis for the conformance claims in the report.

Quality Assurance Surveillance Plan Airborne Executive Phone-Enhanced Sustainment Services

Attachment 1

Airborne Executive Phone-Enhanced Sustainment Services

Prepared by:

United States Coast Guard, Aviation Logistics Center, Aviation Logistics Division

1664 Weeksville Road

1.0 Introduction

This Quality Assurance Surveillance Plan (QASP) sets forth the procedures and guidelines the United States Coast Guard (USCG), Aviation Logistic Center’s (ALC), Aviation Logistics Division (ALD) will use in ensuring the required performance standards and/or acceptable quality levels (AQL) defined in the Airborne Executive Phone-Enhanced (AEP) Sustainment Services Performance Work Statement (SOW) are achieved by the Contractor.

1.1 The QASP can be changed during the contract period of performance. It is intended to be a living document that should be revised or modified as circumstances warrant. Either the Contractor or the Government may suggest changes to the QASP. Bilateral changes, via modification to the contract, may be made to the plan at any time during contract performance.

Such changes may not entitle the Contractor to equitable adjustments or to any other compensation for performance in a prior period.

2.0 Purpose

The QASP provides the USCG with the ability to conduct surveillance activities of Contractor performance during the life of the contract. The QASP details how and when Contractor performance will be monitored, evaluated, and documented with regards to the SOW.

2.1 The QASP is intended to accomplish the following:

Define the role and responsibilities of participating Government officials.

Define the required Performance Standards/AQL.

Define the methods of Quality Assurance (QA) Surveillance that will be employed by the

Government in assessing the Contractor’s performance.

Define Contractor reporting requirements.

3.0 Roles and Responsibilities of Government Representatives

3.1 Contracting Officer

The Contracting Officer has full authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government. The Contracting Officer ensures performance of all necessary actions for effective contracting as well as ensures compliance with the terms of the contract and safeguards the interests of the Government in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

3.2 Contract Specialist

The Contract Specialist administers all aspects of the contract and will be the Contractor’s primary point of contact (POC) for all contract related matters. The Contract Specialist will also be responsible for the day-to-day monitoring of the Contractor’s performance in the area of contract compliance, contract administration, cost control and reviewing the Contracting Officer’s Representative’s (COR) assessment of the Contractor’s performance.

3.3 COR

The COR is the Contractor’s primary POC for all technical items related to the contract and is responsible for the administration of this surveillance plan. The COR is responsible for monitoring, assessing, and communicating the technical performance of the Contractor and assisting the Contractor.

4.0 Required Performance Standards/AQL

The Contractor shall provide all services IAW the SOW. The performance standards/AQL are included in the SOW and in section 6.0 of this QASP. The AQL are structured to allow the Contractor to manage how the work is performed.

5.0 Methods of Quality Assurance (QA) Surveillance

5.1 Contractor Performance Assessment Report System (CPARS)

The Government CPARS will be utilized to document Contractor performance during the life of the contract. This report will be generated yearly or more frequently if necessary to document positive or negative performance. These reports will also become part of the electronic database ultimately consolidated under the Past Performance Information Retrieval System (PPIRS) for past performance evaluations for future contracts. The Contractor should understand that these reports will remain in a database for at least three years and will be available to all Government agencies for source selection purposes.

5.1.1 CPARS Evaluation Areas

The CPARS will evaluate the following areas:

Quality of Product or Service – Assess the Contractor's conformance to contract requirements, specifications and standards of good workmanship (e.g. commonly accepted technical, professional, environmental, or safety and health standards).

Schedule – Assess the timeliness of the Contractor against the completion of the contract, task orders, milestones, delivery schedules, and administrative requirements (e.g. efforts that contribute to or effect the schedule variance).

Business Relations – Assess the integration and coordination of all activity needed to execute the contract, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor's history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts.

Management of Key Personnel – Assess the Contractor's performance in selecting, retaining, supporting, and replacing, when necessary, key personnel.

Subcontracting (if applicable) – Assesses if the Contractor made a good faith effort to comply with its subcontracting plan consistent with the goals and objectives, reporting and other aspects of the plan.

Any other important areas unique to the contract or that cannot be captured elsewhere, as deemed necessary by the Contracting Officer.

5.1.2 CPARS Evaluation Ratings

The evaluation ratings in CPARS are as follows:

Exceptional – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task and/or sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

Very Good – Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and/or sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

Satisfactory – Performance meets contractual requirements. The contractual performance of the task and/or sub-task contain some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

Marginal – Performance does not meet some contractual requirements. The contractual performance of the task and/or sub-task being assessed reflect a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task and/or sub-task contains a serious problem(s) for which the Contractor’s actions appear or were ineffective.

5.1.3 The top two ratings (Very Good and Exceptional) are only available if the Contractor exceeds the Government requirements at no additional cost to the Government. The COR will identify performance levels that may result in higher evaluation.

5.2 Performance Standards/AQL Surveillance

The COR will utilize one or more of the following methods to monitor the performance standards/AQL:

Random monitoring – a sampling method in which each unit of the population has an equal chance of being selected. This method is done to determine whether the Contractor’s performance of a particular task for a given period of time meets the performance requirement based on randomly selected samples of the task.

100% Inspection –method is an inspection where specific characteristics of every performance unit are examined and tested to determine conformance with requirements.

Periodic Inspection –Evaluates tasks selected using a methodology other than a 100% or random inspection

5.2.1 The USCG shall use these surveillance techniques to monitor performance and review performance reports furnished by the Contractor to determine whether the performance standards/ AQLs have been met. If the Contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date they intend to bring performance up to the required levels. The Government will make a determination regarding incentives based on performance measurement metric data and notify the Contractor of those decisions.

6.0 Performance Requirements Summary (PRS)

The PRS plays an integral role in the administration of the contract. In addition to any applicable inspection clauses or other related terms and conditions contained in the contract, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the COR.

Evaluation of the Contractor’s overall performance shall be IAW the performance standards set forth in section 6.2, and will be conducted by the COR. The PRS constitutes a material aspect of the contract and will not be changed or otherwise modified without prior written approval of the Contracting Officer

6.1 Incentive/Disincentive

100% achievement of the AQL established in section 6.2 during each period of performance will result in positive past performance in CPARS. No additional incentives will be authorized for achievement of the AQL. Failure to meet the AQL during a contract period may result in negative past performance rating for quality, schedule, or management in CPARS.

6.1.1 Positive past performance consists of a rating of exceptional, very good, or satisfactory.

Negative past performance consists of a rating of marginal or unsatisfactory.

6.2 PRS Table

Task

Performance Objective(s)

Acceptable Quality

Level (AQL)

Method of Surveillance

Incentive / Disincentive

Complete all Required Tasks by the established deadlines.

The work shall be submitted with no technical errors or omissions.

100% Various methods as stated in section 5.2 of this CMP.

See section 6.1 of this QASP.

The work shall be submitted by the due date.

100% Various methods as stated in section 5.2 of this CMP.

See section 6.1 of this QASP.

Note 1: The Contractor will not be penalized for delays caused by the USCG.

BOD Weekly Production Sheet Business Operations Division (BOD) Professional Services Division

70Z03824FS0000019

Attachment 2