Attachment 2 - Statement of Work (CISP).docx

Statement of Work (SOW) Commercial Internet Service Provider 911th Operations Group – Pittsburgh ARS 10 June 2024

1. BACKGROUND

1.1 The 911th Operations Group requires a Business Class - Commercial Internet Service Provider (CISP). This network will support 200+ Electronic Flight Bags (EFB), issued and maintained by the Air Force Reserve Command (AFRC). It will provide end users with the ability to access information via the local intranet and global internet to conduct necessary mission related tasks and transfer of data. The incumbent Contractor is Comcast.

2. OBJECTIVES

2.1 The CISP shall provide the equipment, materials, installation, and ongoing maintenance required to ensure monthly internet services to the 911th Operations Group. Also, the CISP will offer a service package that will fulfill the necessary bandwidth requirements. The proposed bandwidth speed will be sufficient to effectively support the download and transmission of large data files.

3. REQUIREMENTS

3.1 The 911th Operations Group requires no less than 500 megabits per second (Mbps) dedicated ethernet-based high-speed connection.

· The connection should have the capability to expand for future growth.

· The CISP will provide the infrastructure to support the capabilities on a continuous basis for the 911th Operations Group and associated Squadrons (758 Airlift Squadron, 911 Operations Support Squadron, and 911 Aeromedical Evacuation Squadron).

· A 28 Block of static internet protocol (IP) address(s) must be provided in accordance with the technology requirements.

· Satellite Internet shall not be considered an acceptable service by the 911th Operations Group.

· Hotspot and/or Wireless Fidelity (WIFI) services shall not be considered an acceptable service by the 911th Operations Group.

· The CISP shall include a rough order of magnitude (ROM) showing the costs.

4 FACILITY POINT OF CONTACT

4.1 Ronald Toia

Electronic Flight Bag Manager 911th Operations Group 2551 Defense Avenue Coraopolis, PA 15108 Phone: 412-474-7132 Email: ronald.toia@us.af.mil

4.2 The point of contact (POC) shall correspond with the Commercial Internet Service Provider (CISP) regarding delivery issues, issuance of modification to add funds, and ensuring all administrative paperwork is as complete as appropriate. The POC does not have the authority to change orders or issue changes that would affect the contract price, terms and conditions, or period of performance. The POC shall be responsible for the following:

· Monitoring the CISP’s technical progress, including the surveillance and assessment of performance and recommending to the Contracting Officer changes to the delivery order;

· Performing technical evaluation, as required;

· Performing technical (daily and final) inspection and acceptance as required by this delivery order;

· Assisting the contractor in the resolution of technical problems encountered during performance;

· The POC shall certify receipt and acceptance of service;

5 CONTRACTOR TRAVEL

5.1 The Government does not anticipate travel in connection with the performance of this SOW.

6 SECURITY

6.1 Contractor shall establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic Government data to ensure the confidentiality, integrity, and availability of Government data.

6.2 The contractor retains all liability for equipment and network functionality during the installation.

7 SAFETY

7.1 The contractor shall comply with and maintain appropriate safety instructions and qualification standards in accordance with OSHA regulations.

8 GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/INFORMATION (GFP/GFE/GFI)

8.1 The 911th Operations Group has an existing CradlePoint Router that shall be utilized for the ethernet connection.

9 QUALITY CONTROL

9.1 The Contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this SOW. The QCP shall include a method for performing inspections; identifying, correcting and preventing problems/defective service; addressing customer complaints, and improving the quality of services over the life of the contract.

10 QUALITY ASSURANCE

10.1 The Government reserves the right to perform inspections and surveillance to evaluate the Contractor’s compliance to the contract terms and performance of the requirements in the PWS. The Government will make every effort to ensure that the surveillance methods used are conducted in an objective, fair, and consistent manner.

10.2 Contract Discrepancy Report (CDR). In the event of unsatisfactory contractor performance, the CO will issue a CDR that will explain the circumstances and findings concerning the incomplete or unsatisfactory service. The contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence. The Government will review the contractor's corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

11 PLACE OF PERFORMANCE

11.1 911th Communications Squadron, 1265 Sergeants Way, Coraopolis, PA 15108

12 TESTING

12.1 The Contractor shall perform all testing to ensure dedicated line provides the level of Mbps is provided, and a Pricing Schedule.The Contractor shall include all pricing associated with requirements in the appropriate pricing/bid schedule included in this Request for Quote.

12.1. The Contractor will accept payment via Government Purchase Card.