Attachment 2- Statement of Work - Building 10854 AllSteel Bulk Storage.pdf
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- Attached to
- Building 10854 AllSteel Bulk Storage
- Solicitation number
- FA860126Q0035
About this file
This is a Statement of Work (SOW) for furniture installation services at Wright-Patterson Air Force Base, Building 10854, a bulk storage facility in Ohio. The project requires the contractor to provide all supervision, labor, materials, equipment, and transportation to install Allsteel Essentials Storage metal cabinets, lateral files, combination cabinets, and laminate tops across the first, third, fourth, and fifth floors. The installation must match the existing master key system already in place within the building, with the government providing pre-cleared work areas and removal of existing furniture and debris.
The contractor must deliver an itemized proposal including labor costs for receiving, inspection, delivery, and installation; AutoCAD design hours for all design phases; design meeting hours for review and site visits; and 2D floor plans with 3D images of typical configurations. Specific product requirements include 16 two-drawer 36-inch lateral files, 10 two-drawer 42-inch lateral files, 2 four-drawer lateral files, 1 five-drawer lateral file, 1 combination cabinet, 24 storage cabinets (28-inch height), 2 storage cabinets (39-inch height), 3 storage cabinets (65-inch height), 2 bookcases, and 20 laminate tops. All storage must feature solid-steel construction with baked enamel finish, telescoping ball-bearing drawer suspension with dual locks, and the master key system. The standard finish is Designer White with Kingswood Walnut laminate; all finishes to be finalized after award. The contractor must provide qualified professional designers with three years' experience using AutoCAD or similar software, deliver designs within the allotted timeframe with up to two minor revisions included, and maintain an updated master copy of all furniture layouts for the warranty duration. Installation must be completed within 60 days of contract award, with all worksite cleaning, punch list completion, and final acceptance coordinated with the Government Project Manager. The contractor is responsible for all shipping damage inspections, assembly per manufacturer instructions, protective covering of existing building materials and furniture, removal of packing materials, and final furniture conditioning using only manufacturer-recommended cleaning products. A post-installation walkthrough and punch list review will occur prior to final government acceptance, with no payment authorized until all punch list items are resolved.
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SOW - Statement of Work – Building 10854, Bulk Storage Wright-Patterson AFB, OH
Statement of Work 04/02/2026
Facility 10854, Bulk Storage
Area A
Wright-Patterson Air Force Base, OH 45433
Wright Patterson AFB
NASIC‐Interior Design Specialist 4170 Hebble Creek Dr., Bldg. 280 Door 10
WPAFB, OH 45433
Table of Contents
Section
Section................................................................................................................................. ii Revision History ................................................................................................................. ii
1.0 Background cover sheet or appendix ........................... Error! Bookmark not defined.
2.0 Scope .......................................................................................................................... 3-5
3.0 Description of Services
4.0 Product
5.0 Government Furnished Support
6.0 Site Conditions
7.0 Quality Assurance…………………………………………………………………
8.0 Voluntary Protection Program (VPP)/ Safety………………………………………..13
9.0 Base/Installation Specifics
10.0 Delivery
11.0 Attachments
Revision History
Author Name Date Reason For Changes Version
1.0 Scope
The Furniture Contractor shall provide all supervision, labor, materials, and equipment. including transportation to accomplish this project in accordance with this Statement of Work (SOW), project drawings, 30 days storage and the requirements contained in the soliciting documents. This project requirement is for Allsteel Essentials Storage to match master key system already in place within Building 10854. This install will take place within building 10854, first, third, fourth, and fifth floors. The government will have the areas cleared of existing furniture and debris.
Contractor shall install storage cabinets, lateral files, combination cabinets, and laminate tops per project drawings, by floor. Order of installation to be determined after award.
Contractor shall clean worksite at completion of installation. Wipe all surfaces clean from dust and debris and vacuum floor in the work area. Contractor shall remove and dispose of all trash and remove from this project. A complete punch list and close out of the project will occur with the government project manager prior to signing off that the job is complete.
It is the responsibility of the contractor to validate the actual site conditions as well as any specific programming needs of the customer. A final furniture layout and Bill of Materials (BOM) will be provided that meets the customer requirements and accommodates the physical environment as part of proposal. Design requirements can be found in Section 3.2.
2.0 General Requirements
Provide an itemized quote upon submission of bid to include:
• Itemized quote that includes labor to receive, inspect, deliver to project job site and install product per approved final design layout.
• AutoCAD design hours for all phases of design (initial, revisions and final).
• Design hours for meetings to review all phases of design (initial, revisions and final), finish selections, site visits (field measurement), and any other means and methods for the contractor to execute the project.
• Provide overall 2D Floor Plan and 3D Image of each typical
2.1 Minimum Technical Requirements/Salient Characteristics
A site visit will be established upon the awarded contract.
Refer to typical configurations / descriptions, project drawings, and furniture cutsheets in Section 2.3,
11.1 and 11.2 for additional specifications. Storage to be keyed per provided drawings.
• FREESTANDING METAL STORAGE - Minimum Technical Requirements: metal, solid-steel storage, with baked enamel paint finish, square and integral pull styles. Drawers to have telescoping ball-bearing suspension and lock on both sides to prevent being pried open. Drawer units to come standard with side to side filing. Lockable storage to have same master key system already in place within Building 10854, Allsteel Essentials.
2.2 Typical Configurations/Descriptions
Product: Allsteel Essentials Metal Storage
For this project we require the following typical(s) and quantities per phase:
ST1: 2-Drawer Lateral File 36” Qty: 16
Description:
18”D x 36”W x 28”H Freestanding, metal 2-drawer lateral file with integrated pull, lockable. Include counterweight as recommended.
ST2: 2-Drawer Lateral File 42” Qty: 10
Description:
18”D x 42”W x 28”H Freestanding, metal 2-drawer lateral file with square pull, lockable.
Individual high-pressure laminate top 18” x 42”. Include counterweight as recommended.
ST3: 4-Drawer Lateral File Qty: 2
Description:
18”D x 36”W x 52 1/2"”H Freestanding, metal 4-drawer lateral file with square pull, lockable. Include counterweight as recommended.
ST4: 5-Drawer Lateral File Qty: 1
Description:
18”D x 42”W x 65”H Freestanding, metal 5-drawer lateral file with integrated pull, lockable. Include counterweight as recommended. Top drawer to have flipper door with pull out shelf.
ST5: Combination Cabinet Qty: 1
Description:
18”D x 36”W x 65”H Freestanding, metal 2-drawer lateral file / storage cabinet above with (1) fixed shelf and (2) adjustable shelves with doors. Integrated pull, lockable.
Include counterweight as recommended.
ST6: Storage Cabinet Qty: 24
Description:
18”D x 36”W x 28”H Freestanding, metal storage cabinet with (1) adjustable shelf, lockable double doors, integrated pull.
ST7: Storage Cabinet Qty: 2
Description:
18”D x 36”W x 39”H Freestanding, metal storage cabinet with (2) adjustable shelves, lockable double doors, integrated pull. Individual high-pressure laminate file top 18” x 36”.
ST8: Storage Cabinet Qty: 3
Description:
18”D x 36”W x 65”H Freestanding, metal storage cabinet with (4) adjustable shelves, lockable double doors, and integrated pull.
ST9: Bookcase Qty: 2
Description:
18”D x 36”W x 64 1/2”H Freestanding, metal bookcase with (4) adjustable shelves.
T1: Laminate Common Top Qty: 20
Description:
18”D x 72”W High-pressure laminate top for essential storage units, see drawings for information.
Keys: Key storage per drawings.
Finishes: Standard metal finish: Designer White. Standard pull options, see descriptions of storage for specific pulls. Standard high-pressure laminate finish: Kingswood Walnut.
All finishes to be finalized after award.
See Attached Documents Furniture Typical Plans and Cutsheets.
Once the contract has been awarded, it becomes the responsibility of the contractor to validate the actual site conditions as well as any specific programming needs of the customer. It is understood that the actual site parameters or certain customer requirements may deviate from the standard typical layouts; therefore any deviation that causes an increase in the price submitted during the bid process must be documented in writing and submitted to the Contracting Officer for review, along with a floorplan reference to show just cause. A final furniture layout and Bill of Materials (BOM) will then be provided that meets the customer requirements and accommodates the physical environment. Design parameters and expectations are followed in Section 3.2.
3.0 Description of Services
Once the contract has been awarded, it becomes the responsibility of the contractor to validate the actual site conditions as well as any specific programming needs of the customer. Contractor will also meet with Interior Designer to finalize finishes.
3.1 General Services
Coordination and management of all product, equipment and people required to create, deliver and install new office workplace furniture within an Air Force location. This includes ongoing servicing of any items defective due to manufacturing error as well as for replacement or repair of any damaged item after purchase.
3.1.1 The contractor shall perform tasks on Systems / Modular Furniture in accordance with the requirements stated in this contract.
3.1.2 The contractor shall be responsible for all personnel, equipment, tools, materials, supervision, storage, assembly, transportation, incidentals and all other items and services necessary to provide and install office workplace furniture.
3.1.3 The contractor shall be knowledgeable of and shall comply with all applicable federal, state, and local laws, codes, permits, DoD, AF, and base requirements and instructions required for the performance of the duties in this Statement of Work (SOW).
3.1.4 The contractor shall ensure policies and procedures are established that protect the safety and welfare of customers, employees, and the community to minimize or eliminate safety or environmental risks. These policies shall be in compliance with Federal and Installation policies and procedures.
3.1.5 The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate or alternates who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer (CO) within 10 days after contract award. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to the daily operations of this contract on the installation.
3.1.6 The contractor shall provide a Project Manager with a minimum of 3 years of experience installing your company's product, responsible for project site management, scheduling, coordination, and technical assistance to the Air Force representative as required throughout the project. Resumes and letters of intent shall be provided upon request.
3.1.7 Reserved
3.1.8 The contractor shall submit a complete list of personnel in accordance with installation policy, including deliverymen, who will be expected to work on the installation. This list will contain Privacy Act information as required as well as the expectation that each individual will be able to present a current and valid state/federal identification complying with the REAL ID Act, to meet local Air Force security requirements. (Please note that many installations require this information be coordinated days in advance).
3.1.9 The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population. Contractor personnel shall present a neat appearance and be easily recognized as contractor employees.
3.1.10 The contractor shall be the authorized dealer of the specific office workplace furniture manufacturer proposed for the project.
3.1.11 The contractor shall manage ordering, shipment, delivery, and installation of all new furniture from manufacturer to final acceptance by the Government Project Manager (GPM).
3.1.12 The contractor shall provide customer service during normal duty hours, 0730-1630 hours, Monday through Friday; except for federal holidays.
3.1.13 Recognized US Federal Holidays are as follows: New Year’s Day, Birthday of Martin Luther King Jr., Washington’s Birthday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day. If the holiday falls on a Saturday, it is observed on Friday. If the holiday falls on Sunday, it is observed on Monday.
3.1.14 When the contractor desires to work other than standard times, a written request shall be submitted to the GPM for approval. Written approval from the CO must be received before proceeding with the work. The request shall be submitted at least five (5) work days prior to the proposed performance of work, and it shall indicate the day/days, time/amount of work, and reason why performance is necessary during nonstandard hours.
3.1.15 The contractor shall provide alternate work locations for employees or allow employees to take vacation during designated Government non-work days or other periods where government offices are closed.
3.1.16 All Air Force inquiries shall be responded to by a contractor representative within two business days.
customer review at the discounted price upon which the award will be based.
3.2.2 The contractor shall include list price and discount and net price in furniture proposal.
3.2.3 The contractor shall provide design services, including space planning, site verification, material selection and programming as necessary for the project.
3.2.4 The contractor shall define and furnish the necessary hardware, software, and all other equipment necessary to accomplish design tasks. Standard equipment in addition to the hardware and software shall include but not necessarily be limited to: reproduction machines, plotters, paper, pencils, fax machines, and office furniture.
3.2.5 The contractor shall be responsible for collection of information relevant to the design/redesign of a space. Examples could include personnel interviews, questionnaires, and walk-through inspections of the facility, as well as the existing furniture database (if available).
3.2.6 Services shall include site evaluation to ensure proper fit of the furniture within the given space and that all structural and other anomalies are considered.
3.2.7 Reserved
3.2.8 Reserved
3.2.9 Design shall ensure that all outlets included in the design are accessible to the user, free and clear of obstacles.
3.2.10 Reserved
3.2.11 Reserved
3.2.12 Reserved
3.2.13 Reserved
3.2.14 Reserved
3.2.15 Reserved
3.2.16 Reserved
3.2.17 Reserved
3.2.18 Design shall ensure that no existing wall outlets or thermostats are covered or concealed by panels or other systems furniture components.
3.2.19 Reserved
3.2.20 Reserved
3.2.21 All designs of furniture layouts, including original designs and any subsequent redesigns, must be accomplished by, qualified professional designers and should have three years’ experience using software similar to that proposed for this contract.
3.2.22 The contractor shall meet with the GPM to review the installation drawings prior to submission of any revised price quote.
3.2.23 The contractor shall provide additional drawings of furniture layouts, if requested by the GPM on a non-rewritable CD or DVD in both .dwg and .pdf formats unless otherwise specified in the contract.
3.2.24 The hardware/software shall perform computerized inventory, computer aided design, automated take-off function, and report generation for all product purchased. The software for this contract shall be compatible software for AutoCAD and Microstation. The software shall be fully compatible with Microsoft Windows, the most current version.
3.2.25 Design service shall include an initial complete design with up to two additional minor revisions prior to final approval.
3.2.26 Designs of each location shall include a Basic component floor plan sheet in which all systems furniture and workstation is tagged: to include graphic symbols for all major hanging components (Overhead cabinets, shelves, task lights, tack boards, work surfaces, drawers, etc) as determined by the government. This design sheet shall include station numbers and movable wall and associated product locations, in 1/4" = 1'- 0" scale.
3.2.27 Designs of each location shall include a Panel and Hardware Layout sheet:
to include all finish colors and fabrics, panel widths (30", 36", 42", etc), in 1/4" = 1'0" scale, in addition to display hardware, keys and locksets shall be included.
3.2.28 Design sheet layouts of each location shall include a Furniture Power Distribution sheet in 1/4" = 1'0" scale to include: the location of all powered panels, powered components, receptacles, communication ports, power poles, powered raceways, base electrical feeds and building connection points.
3.2.29 Within ten (10) workdays after the final design has been accepted by the base requesting organization, a bill of materials detailing all inventory, and
(3) copies of all plans including basic floor plan, movable wall, panel and electrical layouts will be provided to the GPM for the project.
3.2.30 The contractor shall maintain an updated, automated master copy of all furniture layouts, (designs/redesigns) accomplished under this contract for the duration of the warranty, after government acceptance of the project.
3.2.31 Drawing changes required to a layout due to contractor errors or omissions shall be the responsibility of the contractor and the corrected drawing and bill of materials shall be delivered to the government within three calendar days of the request.
3.2.32 Contractor shall provide the GPM a copy the installation drawings and bill of materials via mutually agreed upon electronic media.
3.2.33 Contractor shall make the government aware of any discrepancies to existing conditions not previously identified.
3.3 Product Markings/Documentation/Tools
Items used after product acceptance used to identify or modify a particular product.
3.3.1 All documentation (Owner’s manuals, warranty information, assembly instructions, maintenance and care instructions, operating instructions, etc.) shall be provided to and reviewed with the GPM upon completion of the installation.
3.3.2 Special assembly tools (security hardware wrench, spare parts provided with the furnishings, etc.) shall be provided to the GPM prior to final Government acceptance of products and services.
3.4 Delivery Services
Transportation of all products, loading, unloading, storage and all necessary movement from factory to final onsite set up.
3.4.1 The contractor Project Manager shall be responsible for on-site coordination of all staging and deliveries, to include access to and operation of any equipment needed for unloading and movement of materials or product.
3.4.2 Contractor shall be responsible for determination of the appropriate delivery method and handling, based on site conditions to include the non-existence of loading docks and equipment at any given location. Special circumstances may be identified to and negotiated with the CO.
3.4.3 Delivery shall be in accordance with the terms of the contractor's agreement. If the ordering activity designates an accelerated delivery schedule it will be identified in the contract.
3.4.4 A maximum of 30 days offsite storage shall be included in the contractor's agreement.
3.4.5 Work shall comply with applicable building standards and codes, specifically: National Electrical Code (National Fire Protection Association (NFPA 70) and National Life Safety Code (NFPA 101).
3.4.6 The contractor shall be responsible for following all safety and security guidelines within the area in which work is being performed, to include securing any contractor owned tools or equipment, and any on site storage being utilized.
3.4.7 The contractor shall maintain accountability and control of any keys provided and shall return them to the GPM upon completion of work.
Duplication of keys or other means of access is not authorized.
3.4.8 The contractor shall prevent its personnel from entering any area other than the designated work area. The contractor must be escorted by a government official at all times within our facilities.
3.4.9 The contractor shall maintain a means of egress within all designated work areas to comply with fire codes.
3.4.10 The contractor shall ensure its personnel eat, drink, or smoke only in designated areas.
3.5 Installation and Removal Services
Manufacturer certified professionals to install office workplace furniture per the approved design drawings.
3.5.1 Contractor shall provide or have capability of obtaining support services to include removal and warehousing of the proposed furniture.
3.5.2 The contractor shall appoint an authorized representative who will be the company's senior representation on site for all customer communication and enforce compliance of all requirements for the project. This representative shall have a physical presence during any delivery and throughout installation unless agreed to by the Government Project Manager.
3.5.3 The contractor representative shall meet with Government Project Manager to review the installation drawings prior to installation.
3.5.4 The contractor shall install office workplace furniture in accordance with each requirement statement and basic component floorplan, panel plan and electrical plan, designed and provided by the contractor with each purchase.
3.5.5 Contractor shall be liable for any damage to government property caused by the contractor or their representatives.
3.5.6 During installation the contractor shall protect all furniture and building materials, to include carpet, existing within the space with industry approved protective coverings inclusive of craft paper, moving blankets and such type material. The contractor shall not use protective materials that will leave any type of residual print, outline or imaging on any furniture or building materials. Contractor shall not repair damage to finishes unless directed by CO, but will be responsible to pay for damages.
The government will make repairs and back charge the installation contractor.
3.5.7 Existing furniture will be removed by in house facilities team. Space will be clear when contractor arrives.
3.5.8 The contractor shall uncrate/unpack all items and perform required assembly in accordance with the manufacturer instructions.
3.5.9 Services shall include inspection of product for shipping damage. If damage is found it shall be the responsibility of the contractor to notify the Government Project Manager and make all arrangements for replacement or repair of the item(s) damaged. Damaged items are not to be installed unless otherwise directed by the Government Project Manager.
3.5.10 Services shall include assembly of product to conform to final Air Force approved design drawings.
3.5.11 Any furnishings attached to the building shall be attached securely.
3.5.12 Installation of office workplace furniture must be under the oversight of an onsite manufacturer certified installer.
3.5.13 Reserved.
3.5.14 Services shall include removal of packing materials from the installation, cleaning of product, and vacuuming floors.
3.5.15 Reserved.
3.5.16 Reserved.
3.5.17 All trash removed from the worksite shall be disposed of in accordance with state laws, and packaging and other recyclable materials shall be recycled wherever possible.
3.5.18 The contractor shall maintain environmental controls when working in any government facility, to include but not limited to keeping doors shut and lights off when not in use and turning off vehicle engines when parked.
3.5.19 Light fixtures shall have appropriate lamps and be in working order.
3.5.20 Prior to acceptance, the contractor shall clean all furniture only with the manufacturer's recommended cleaning agents/products.
3.5.21 The contractor shall provide all components, completely assembled, installed, and operational, including keys in each lock set.
3.5.22 Furniture, equipment, and accessories shall be level, square, and in proper alignment with adjoining furniture. All drawers should operate smoothly and stay closed when not in use.
3.5.23 The contractor shall inspect to ensure the furniture is free of surface dirt and defects, the installation is complete, and the furniture is ready for use.
3.6 Inspection/Acceptance Checklist
Validation between the contractor and the Government Project Manager that all product has been installed according to manufacturer guidelines and customer specifications.
3.6.1 A post-installation walkthrough shall be coordinated with the contractor’s authorized representative and Government Acceptor and/or Government Project Manager.
3.6.2 All areas requiring correction shall be documented in a punch list by the contractor and provided to the Government Project Manager upon completion of a joint walk through by the contractor and the Government Project Manager. No payment will be authorized while punch list items remain open.
3.6.3 A final walk through will be performed with the contractor and the Government Project Manager and the CO to ensure all punch list items have been addressed to the satisfaction of the government.
3.6.4 Upon completion of all contract requirements, the contractor will submit to the Government Acceptor documentation of completed punch list items.
The Contractor may then submit a final invoice in the Wide Area Workflow system (WAWF) (https://wawf.eb.mil/).
4.0 Product
4.1 Freestanding Metal Storage
The contractor shall supply metal Allsteel Essentials Storage
5.0 Government Furnished Support
5.1 Base support includes Government-controlled working space and utilities.
6.0 Site Conditions
6.1 Standard site conditions shall be considered those that include:
6.1.1 Free and clear hard surface access to the receiving and installation location during regular working hours
6.1.2 Parking and off-loading area suitable for access by a semi-trailer combination or truck within 100 feet of the building entrance closest to product installation area
6.1.3 A staging area adequate to sort, stage and uncrate products along with a waste receptacle suitable for disposal of materials
6.1.4 Includes electric power, working lights, heating and air conditioning, and access to a working freight elevator if location is on a floor other than the first floor
6.1.5 Current and correct CAD drawings of the building shell
6.1.6 A building ready for the installation of furniture (i.e. other tasks such as painting and flooring are complete so as not to cause any delays in performance)
6.2 Contractor shall notify the Contracting Officer of any deviations from the above standards, as well as any requests for equitable adjustment to the contract price based on a condition not available at site visit.
7.0 Quality Assurance
Contractor performance shall be measured and assessed using the Performance Objectives listed in the Description of Services (3.0).
8.0 Voluntary Protection Program (VPP)/Safety
8.1 Voluntary Protection Program: The Air Force is part of the OSHA VPP. All contractors are required to familiarize themselves with the requirements of the VPP.
Information on VPP can be accessed at http://www.osha.gov/dcsp/vpp/index.html
9.0 Base/Installation Specifics
9.1 All commercial trucks must enter through Gate 26A, WPAFB, Ohio, which is located off St. Rt. 235, WPAFB, Fairborn, Ohio, for inspection. In accordance with the Installation 88 ABW/SFS base entry procedures must adhere to delivery vehicle process requirements mandated by the WPAFB AFI 31-101. Once at Gate 16A the driver must have a current pass AF Form 75, Visitor Pass, requested by NASIC/A4CX, Area A, Building 1, POC assigned from Interior Designer, and be able to show:
• A current Vehicle Registration
• A current Proof of Insurance
• A valid and current REAL ID Driver's License for the driver
• A valid and current REAL ID Driver's License or other State
Identification for any passenger(s) in the vehicle.
9.2 Gate Procedures:
• Once at Gate 26A be prepared to exit the vehicle and allow for vehicle inspection. At this time you may ask for directions to your final destination.
• If the final destination requires the driver to leave Gate 26A, and re-enter the base through an alternate gate, the pass received will be sufficient documentation for entry into both gates, within a pre-established time directed by the Security Forces representative.
• Arrival at the appropriate gate after the designated allotted time will result in non-admittance to the installation.
• This procedure will occur each time a commercial truck requests access to the base.
9.3 Current Bill of Lading (BOL) to get delivery driver and the vehicle on base. BOL must include the AF installation name, date of anticipated delivery, and specific destination (including building number, street address, and point of contact information).
9.4 Personnel should the following items when entering an installation:
• Current Registration for all vehicles
• Current Proof of Insurance for all vehicles
• Valid REAL ID driver’s license for each driver
• Valid REAL ID driver’s license or other state identification for each passenger
• Depending on the current Force Protection Condition, a government representative may be required to sponsor those people in person at Pass & ID, Area A, Building 286.
• The sponsor must state the guest's purpose and destination. It is the responsibility of the contractor to validate this need with their government
2) Design – design was provided within the allotted time frame, fulfills the customer’s requirements and fits appropriately within the site conditions of the space.
3.2 Zero late delivery of designs. Issues relating to customer requirements and site conditions will be successfully resolved within 24 hours.
3) Product Markings – products are labeled with appropriate markings so future users can identify them at a later date.
3.3 Minimal mistakes in
product markings (less than 1%). Mistakes shall be corrected within 48 hours of identification by the GPM
4) Delivery – delivery time met expectations and was unloaded by appropriate contractor personnel using appropriate equipment without damage.
3.4 Zero late deliveries.
Damage resolved in accordance with the SOW.
5) Installation/Removal
– product was uncrated, and assembled per manufacturer’s instructions and per customer’s approved layout within the allotted time frame
3.5 No more than one
customer complaint per week. Complaints must be successfully resolved within 48 hours.
6) Acceptance – All punch list items have been remedied and all furniture is in proper working condition.
3.6 Zero punch list items
remain unresolved prior to project completion.
File details come from the government source that posted it. Updated .