Attachment 2_Statement of work_1232SA26Q1348.pdf
PDF 589 KB Posted
- Attached to
- Maintenance Service Plan for Waters H-Class UPLC System - Base year plus 4 Option year periods
- Solicitation number
- 1232SA26Q1348
About this file
This is a Statement of Work for a service agreement covering a Waters H-Class UPLC system equipped with a QDa mass sensitive detector for the USDA Agricultural Research Service in Ithaca, NY.
The contract period is one base year plus four optional years. The service coverage includes one scheduled Preventative Maintenance (PM) visit annually, unlimited high-priority corrective maintenance visits, and high-priority telephone and online support during normal business hours (EST/EDT). Preventative Maintenance must be performed by a Waters-trained service engineer and includes replacement of wear-subject parts across five system categories: Solvent Management and Pumps (plunger, seal, check valve, solvent filter, and valve components); Sample Management Systems (seal pack, needle, fluidpack assembly, and injector components); UV/Vis Detectors (source lamp and flow cell); QDa Detector (aperture disk assembly, ESI probe assembly, ion and pumping block, performance service kit, and roughing pump maintenance); and Software/Firmware updates and compatibility checks as needed. All replacement parts must be genuine Waters parts. Corrective Maintenance must be performed on-site by Waters-trained field service engineers at the customer's location, with all repairs prioritized for shortest possible response times. Service suppliers must maintain sufficient trained personnel in the central New York area to respond on-site within 48 business hours at least 75 percent of the time. Online and phone support must be staffed by Waters-trained service engineers available during normal business hours for troubleshooting, diagnosis, and repair assistance.
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| File | Type | Posted |
|---|---|---|
| C04_Attachment 1_Solicitation Terms and Conditions_1232SA26Q1348.pdf |
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Text version
Statement of work for service agreement to cover the Waters H-Class UPLC system Equipped with a QDa mass sensitive detector: Base (1) year plus Four (4) Option year periods
The service coverage requested must provide one scheduled Preventative Maintenance (PM) visit per year, an unlimited number of “high priority” corrective maintenance visits and high priority on line or phone support.
Preventative Maintenance (PM): The PM, must be carried out by a service engineer, trained by Waters, who replaces all parts subject to wear as defined in the product specific PM checklist (see below). All parts are guaranteed to be genuine Waters parts, and are included in a comprehensive PM parts list (see below). The performance maintenance visit enhances both the reliability and performance of the system.
Solvent Management and Pumps:
• Plunger Replacement (plunger replacement kit)
• Plunger Seal replacement (plunger seal replacement kit)
• Check Valve Replacement (check valve replacement kit)
• Solvent filter replacement (solvent filter replacement kit)
• Draw off and reference valve rebuild (draw off/reference valve rebuild kit)
Sample management systems:
• Seal pack and needle replacement (needle & seal replacement kit)
• Fluidpack assembly replacement (replacement Fluidpack assembly)
• Fluidpack syringe replacement (replacement fluidpack syring)
• Manual injector rebuild (injector rebuild kit)
UV/Vis Detectors:
• Source lamp replacement (Source lamp replacement kit)
• Lens and window replacement (flow cell replacement kit)
QDa detector:
Apeture disk assembly P (Replace) ESI Probe assembly 250mm (Replace) QDa ion & pumping block (service/replace) Service kit Perf. QDa ((install all components) Service roughing pump: (perform pump maintenance procedure)
Software, Firmware and Network:
• Install software updates/bug fixes (as needed)
• Check and update firmware to be compatible (as needed)
Corrective Maintenance (CM): All corrective maintenance must be carried out by a field service engineer trained on the subject system by Waters at the customers site. All replacement parts utilized for the repair must be guaranteed to be genuine Waters parts. All corrective maintenance repairs must be given the highest priority resulting the shortest possible wait times. Putative service suppliers must have a sufficient number of trained service providers in the central NY area to ensure rapid response times and demonstrate a proven history of rapid response, i.e., 75% of the time they need to be on site within business 48 hours of the initial service request.
On line or phone support: High priority service support must be available on line and by phone during normal business hours (EST/EDT) for aid in trouble shooting, diagnosis and effecting repairs. All on line service engineers must be trained by Waters on the subject instrument. In this case an Acquity H-Class system equipped as described in the attached documentation.
Place of Performance:
USDA, ARS
538 Tower Rd.
Ithaca, NY 14853
File details come from the government source that posted it. Updated .