Attachment 2 - SOW Chemical Toilet Rental Service 2.21.23.pdf

STATEMENT OF WORK

for

CHEMICAL TOILET IDIQ

at

Nellis AFB, NV

14 February 2023

TABLE OF CONTENTS

CHEMICAL TOILETS IDIQ

1.0. DESCRIPTION OF SERVICES

1.1 Requirements

1.2 Cleaning Service, Maintenance and Supplies

1.3 Placement

1.4 Special Events

2.0. SERVICE DELIVERY SUMMARY

3.0. GENERAL INFORMATION

3.1. Contractor Availability

3.2. Schedule

3.3. Service Calls

3.4. Security

3.5. Safety

3.6. Fire Prevention

3.7. Environmental and Hazardous Material/Waste (HM/W) Requirements

4.0. QUALITY ASSURANCE

4.1. Contractor Performance

4.2. Quality Control Plan (QCP)

5.0. GOVERNMENT FURNISHED PROPERTY

5.1. Water

5.2. Electrical

6.0. BILLING

7.0. HISTORICAL DATA

7.1. Data to assist with proposal pricing

STATEMENT OF WORK

TO

PROVIDE AND MAINTAIN PORTABLE CHEMICAL TOILETS AND TRAILERS

1.0. DESCRIPTION OF SERVICES. The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items or services necessary to furnish and service portable chemical toilets and restroom trailers as defined in this statement of work (SOW). Service shall be performed at Nellis AFB. The contractor shall perform to the standards in this contract.

1.1. REQUIREMENTS. The contractor shall provide service to furnish, clean, sanitize, and maintain contractor furnished chemical toilets to meet the requirements of the SOW, and Service Delivery Summary (SDS). Contractor shall have available units for long-term monthly rentals and short term/special order rentals upon request, given a minimum of 72 hours, regardless of number. All portable chemical toilets and restroom trailers shall be paid and rented on a monthly basis.

LOCATION UNITS NUMBER OF SERVICINGS

Nellis AFB 10 standard chemical toilets Once per week Nellis AFB 7-8 Stall Trailer Once Per week Air Show-3-day weekend 300 regular units

50 ADA units 1 time per day

1.1.1. EQUIPMENT. Chemical toilet and trailer units shall be of standard commercial manufacture intended for use as portable chemical toilets and restroom trailers. Permanent units (toilets that shall remain in a fixed position) shall have, at a minimum, 80-gallon holding tank. Standard size units (non-permanent/temporary, minimum 65-gallon holding tank) shall be used for special events and contingencies on an on-call basis. All portable toilets and restroom trailers shall be new or like new condition, single type occupancy, to include a urinal, leak-proof, and serviceable. Portable chemical toilets shall be single molded fiberglass or equivalent including the floors. The roofs, sides, and floors shall be free of leaks, cracks, and holes. The door shall swing easily to open and closed position. The door locks and hand sanitizer dispenser shall be fully operable. The back and side vents shall be mounted with insect screens free of holes. Units shall not be painted but shall be their original factory color. The contractor at no additional cost to the government shall replace unusable deteriorated units that do not meet the above requirements. Units that do not meet the above requirements, whether identified by the contractor or the government personnel, shall be replaced on or before the next service day for those units. Units shall be consistent in color in location(s) where multiple units are required.

1.2. CLEANING SERVICE, MAINTENANCE, INSPECTION, AND SUPPLIES

1.2.1. Cleaning Requirements. The contractor shall clean inside and outside of all units to ensure they are free of all human waste, soiled toilet articles, dirt, and graffiti. After emptying the units, the contractor shall refill each unit with standard commercial sanitizing chemicals, minimum eight gallons. The contractor shall restock the units with at least two rolls of toilet paper and hand sanitizer to last until the next servicing date. The contractor shall maintain material safety data sheets in the service vehicle for all applicable material used in the performance of this service. The contractor shall provide a written service schedule of portable chemical toilet service dates to the government quality assurance personnel, within thirty (30) days after award of the contract.

1.2.2 Maintenance and Service. The permanent chemical toilets and restroom trailers shall include one weekly service per month for the entire rental year. The temporary chemical toilets and restroom trailers shall include one weekly service during rental period. The contractor shall dispose of all waste at an off-base location. Disposal shall be in accordance with existing local, state, and federal regulations. The contractor shall be responsible for any permits or fees associated with the use of off-base disposal locations.

1.2.3. Preventative Maintenance Inspection and Service Program. An inspection and service program shall be implemented to correct and prevent discrepancies and maximize the overall operating efficiency of the chemical toilets. The contractor shall be responsible for completing inspection and service records for each permanent chemical toilet. The contractor shall develop and submit a quality control plan within 10 days after award. The schedule shall address the inspection and servicing aspects of the permanent chemical toilets in weekly increments for the first month after award and monthly thereafter for the life of the contract. The schedule shall have an inspection and service report. Each permanent chemical toilet shall have an inspection log placed on the inside upper left-hand corner of the door.

1.2.3.1. Inspection and Service Reports. The contractor shall develop and submit to the Quality Assurance Personnel, (Contracting Officer Representative COR) a summary of inspections and services completed for all permanent units. The contractor shall provide the reports to the COR, located in Civil Engineering Service Contracts Section, Bldg. 822 by the tenth workday of the following month.

1.2.3.2. Inspection Log. The contractor shall develop and place a monthly inspection log inside each permanent chemical toilet. The inspection logs and/or units shall be numbered to coincide with the Location. The inspection log shall contain the COR’s phone number for problems and feedback. The Inspection log shall show inspections, services, dates, times, and legible signature of technician servicing the unit.

1.3. PLACEMENT.

1.3.1. Delivery/Pickup. Delivery and pickup of equipment shall commence from 0700 hrs through 1600 hrs. The delivery/pickup shall be completed no later than 2 calendar days from contract start date. The schedule may be altered to accommodate cooperation of Contractors, providing that the area is not without a toilet for more than 24 hours. A separate delivery/pickup charge shall not be applied; such cost shall be included in the rental cost per unit identified in the Bid Schedule of the contract.

1.3.2. Positioning of Chemical Toilets. When more than one unit is positioned at any location, the contractor shall place units as close together as feasible for user convenience and organized appearance. All permanent units in the same location shall be the same color. Contractor shall ensure that all permanent units are secured to minimize high wind toppling. The contractor shall furnish replacement units for all units removed for maintenance, or repair. Replacement units shall match color of units already in place.

1.3.3. Relocations. The contractor shall relocate permanent portable toilets as directed by the contracting officer or COR. All relocations for special events in the same area on the original call or when the move(s) are within 100 yards of the original site shall be at no extra charge to the government, i.e., the Sports Pavilion, Freedom Park, Green Flag Cantonment etc. Moves greater than 100 yards will be treated as a separate line item at an additional cost to the government. The government reserves the right to move the units on a case-by-case basis. The government will assume responsibility for any damage incurred in the move(s). If such a move is necessary, the contractor will be notified of the new location at least 24 hours in advance.

1.4. SPECIAL EVENTS. Special events and exercises occur throughout the year. The Air show is a special event where units are used for approximately two days requiring a pump truck continuously servicing them not including delivery and pick up. The pump truck driver is authorized to empty directly into the base sewer system. Air shows are currently planned as yearly situations; however, the schedule may change. The government will notify the contractor at least 90 days before an Air show and order the units 60 days in advance of an Air show.

Typical requirements for the Air Show Weekends:

LOCATION UNITS NUMBER of SERVICINGS Air Show-3-day weekend 300 regular units

50 ADA units 1 time per day

2.0. SERVICE DELIVERY SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective SOW Para. Performance Threshold Written Service Schedule 1.2.1. Within 30 days after contract award.

Cleaned inside and outside: Units free of all human waste, soiled toilet articles, dirt, and graffiti.

1.2.1. Not exceed 2 non-performances per month

Customer complaint and periodic inspection

Empty/Refill: Empty units and refill with a minimum of 8 gallons sanitizing chemicals.

1.2.1. Not exceed 2 non-performances per month

Customer complaint and periodic inspection

Restocking: At least 2 toilet paper rolls and refill of hand sanitizer.

1.2.1. Not exceed 2 non-performances per month

Customer complaint and periodic inspection

Position: Placed where required, neat, and orderly appearance.

1.3.2. Not exceed 2 non-performances per month

Customer complaint and periodic inspection

Tied Down: Preventative measures taken to ensure high wind does not blow the units over.

1.3.2. Not exceed 2 non-performances per month

Customer complaint and periodic inspection

Color: All units shall be the same color at the same location.

1.3.2. Not exceed 1 non-performances per month

Customer complaint and periodic inspection

Inspection and Service Reports:

Summary of inspections and services completed.

1.2.3.1 Not exceed 1 non-performances per month

Customer complaint and periodic inspection

Inspection Log: Log shall be numbered, dated, inspected /serviced, time and signature.

1.2.3.2. Not exceed 1 non-performances per month

Customer complaint and periodic inspection

Contractor Availability: Contractor available during normal duty hours, within 90 min of notification.

3.1 Not exceed 1 non-performances per month

Customer complaint and periodic inspection

Service Call Systems: Capability to execute urgent requests for a maximum of 15 units within 48 hours

3.3.1 Not exceed 1 non-performances per month

Customer complaint and periodic inspection

Spill Response Plan: Provided within 10 calendar days of award

3.7.1 100% of the time

Quality Control Plan: Provided within 10 calendar days of award

1.2.3, 4.2 100% of the time

Contractor Response Time: Meets response times as required throughout the SOW.

1.3.1, 1.3.3 100% of the time

Billing: Invoices attached to submission in WAWF.

6.0 100% of the time

3.0. GENERAL INFORMATION

3.1. CONTRACTOR AVAILABILITY. The contract manager or alternate shall be available during normal duty hours within 90 minutes to meet on the installation with government personnel to discuss problem areas. After normal duty hours, the manager or alternate shall be available within two hours.

3.2. SCHEDULE

3.2.1. Hours of Operation. Normal work hours are 7:00 A.M. to 4:00 P.M., Monday through Friday, excluding federal holidays. If the contractor desires to work during periods other than above, the request shall be submitted in writing to the Contracting Officer. The contractor shall list the desired dates and identify the work that will be accomplished.

3.2.2 Recognized Holidays. There are eleven observed federal holidays. The contractor is not required to provide service on federal holidays.

3.2.3. Schedule Interruptions. The contractor shall perform services during periods of inclement weather. In cases of unduly severe weather or an active range, authorized exceptions to this policy will be granted. When exceptions are granted, and the government is not at fault the contractor shall perform the inspections or services within 24 hours after the regularly scheduled service. When exceptions are granted due to government fault the contractor shall consider the service cancelled.

3.2.4. Performance of Service During Crisis or Heightened Security. The contractor shall provide 15 units within the first 24-hour period with a buildup to 45 units within 72 hours. The contractor shall provide on-site two drivers to work alternating 12-hour shifts providing 24-hour coverage. The contractor shall empty waste into government-designated manholes on Nellis AFB. The contractor shall sustain this commitment for one to 15 days. Placement of toilets shall be determined by the COR. Procedures for notification shall be the same as those addressed in the paragraph 3.3. In case of total communication loss, we will send a government official to the company office. The requirements and additional costs will be negotiated at the occurrence of the crisis.

3.3. SERVICE CALLS. The contractor shall establish a service call system to include availability by phone and email. Emergency phone numbers shall be provided to the quality assurance personnel.

3.3.1. Service Call System. The service call system shall be set up to handle all types of service requests for chemical toilets. The request shall be acknowledged in writing within one day of receipt. The service call system shall include but not be limited to permanent, training, special events and emergency needs. The contractor shall have the capability to execute urgent requests for a maximum of 15 units within 48 hours. The contractor shall maintain capability to provide two units within four hours to support emergencies.

3.3.2. Service Call Priorities. The contractor shall use the priorities established by the government if the activation or exercise of multiple contingency plans generates conflicting support requirements. Contingencies will not relieve the contractor of responsibility to accomplish routine requirements.

3.4. SECURITY. The Contractor shall comply with Nellis AFB security measures. Security and base access requirements are contained in clause 5352.242-9000 “Contractor Access to Air Force Installations.” Contractor employees shall obtain and display identification badges.

Contractor employees shall provide information to assist in the completion of background checks for employees requiring access to Nellis AFB. This information shall consist of but is not limited to: full name (first, middle, last) social security number, date of birth, address, driver’s license number and state of issue. This information will be protected under the procedures listed in the Privacy Act of 1974. A background check must be completed prior to unescorted access while on Nellis AFB. If the background check reveals a Contractor employee or prospective employee with an adverse criminal history or as a potential threat to health, safety, operational mission of the installation, then the Government reserves the right to restrict or deny access to Nellis AFB for that individual.

3.4.1 Contractor Badges. The Contractor is responsible for tracking and retrieving badges from employees upon their separation, termination and/or completion of business on Nellis AFB, NV.

Badges from employees who are no longer employed on the contract shall be retrieved and turned in to the COR within 30 days of the individual’s separation or termination. Employees who abuse their badge privileges by attempting base access beyond the date, times, locations or specified work and other limitations may be subject to revocation of base access.

3.4.2. Contractor Security Responsibilities. The Contractor shall be responsible for safeguarding all government property provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured. There are no provisions for base storage of equipment or vehicles.

3.4.3. Vehicles. The Contractor shall provide and maintain vehicles for transportation to meet the requirements of this contract. All Contractor vehicles used in the performance of this contract shall be readily identified as property of the company. Contractor personnel shall operate vehicles in compliance with base traffic regulations. Any violations of base traffic regulations are considered federal offenses. The current policy for Contractor personnel receiving a Driving Under the Influence (DUI) charge, on base, shall result in that person having their driving privileges on base revoked for a minimum of one year. See clause 5352.242-9000 “Contractor Access to Air Force Installations.” All vehicles shall be registered, insured, and always operated by a licensed operator.

3.4.3.1. Vehicle registration. The Contractor shall register vehicles annually at base pass and registration located in building 20, Nellis AFB. Base pass access to secure areas will be coordinated through the COR.

3.4.4. Base Access. The Contractor shall use the following gates for base access: Nellis access use Area II gate on Las Vegas Boulevard two miles North of Craig Rd and Las Vegas Boulevard Avenue intersection.

3.4.5. Locks and Combinations. Government provided keys or lock combinations shall be issued upon award of the contract. The Contractor shall control access to all government provided lock combinations to preclude unauthorized entry.

3.5. SAFETY. The Contractor shall comply with all local and federal safety and health requirements necessary for the protection of personnel, facilities and equipment including, but not limited to, all applicable Occupational Safety and Health Administration (OSHA) standards.

3.5.1. The Contractor shall provide a verbal report to the CO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. A completed copy of required Accident Investigation Reports shall be provided to the CO within five (5) calendar days of each occurrence.

3.5.2. All electrical switches that may be activated must be locked out prior to start of the cleaning. Return all electrical switches, detection devices and system components to operable state after cleaning is completed.

3.6. FIRE PREVENTION. The Contractor shall strictly comply with installation fire regulations and become thoroughly familiar with applicable fire safety requirements. Fire prevention Technical Services: 702-652-9627.

3.7. ENVIORNMENTAL AND HAZARDOUS MATERIAL/WASTE (HM/W)

REQUIREMENTS. Hazardous Material (HM) are defined in 49 CFR 172.101 and 40 CFR 301-

304. The contractor shall take appropriate actions to comply with waste minimization and pollution prevention practices and policies.

3.7.1. Spill Response. The Contractor shall provide a spill response plan within 10 days of contract award. The plan shall include procedures for spill(s) and shall comply with all state, federal, and Environmental Protection Agency (EPA) rules and regulations for coverage of non-hazardous spills.

3.7.2. Licenses/Permits. The Contractor shall, at no expense to the government, obtain all licenses and permits required for the services identified in this SOW. The contractor shall be responsible for all damages to persons or property that occur as a result of contractor negligence in connection with the work services, including spills.

4.0 QUALITY ASSURANCE. The government will periodically evaluate the Contractor’s performance by appointing quality assurance personnel to monitor performance to ensure services are received. The COR will evaluate the contractor’s performance through random on-site inspections of the contractor’s quality control program and receipt of feedback from base personnel. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate due to repeated deterioration of services discovered during COR inspections or because of repeated customer feedback. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

The Government will also receive and investigate feedback from various customers located on the installation. The Contractor shall be responsible for initially validating customer feedback.

However, the Government representative shall make final determination of the validity of customer feedback in cases of disagreement with customer(s).

4.1. Contractor Performance

4.1.1. Performance Evaluation Meetings. The Contracting Officer may require the contract manager to meet with the contracting officer, contract administrator, COR, and other government personnel as deemed necessary. The Contractor may request a meeting with the Contracting Officer when he/she believes such a meeting is necessary.

4.2. Quality Control Plan (QCP). The Contractor shall develop and maintain an effective quality control program to ensure services of this SOW are being met. The plan shall be submitted to the COR no later than 10 days after contract award. The Contractor shall develop a QCP that includes quality control processes and procedures and apply them to meet this requirement. At a minimum, the Contractor shall develop quality control procedures addressing the areas identified in paragraph two, Service Delivery Summary. The QCP shall be submitted to the Contracting Officer (CO) for acceptance no later than 30 calendar days after modification. Updated versions of the QCP shall be submitted to the CO for acceptance no later than 10 calendar days after implementation by the Contractor.

5.0 GOVERNMENT FURNISHED PROPERTY.

5.1. Water. The contractor shall provide at least 500 gallons water to fill and service the restroom trailer tank every weekly service. The government will provide water in the event the contractor exceeds the 500 gallons to perform the weekly service. The contractor shall clear water refills with the COR prior to hooking up to hydrants/faucets. The contractor shall provide all hoses and/or connections for refilling, if required.

5.2. Electrical. If required, the Contractor shall use hookups furnished from existing outlets.

6.0. BILLING. Copies of invoices shall be attached to the WAWF billing submission for approval. The invoice must provide a service breakdown and a total cost for each CLIN listed in the contract bid schedule. Invoicing must be done in the web based Wide Area Workflow (WAWF) as well. This is the invoice that initiates the payment process. The COR may decide to pay for certain additional cleaning services with a government purchase card. The COR will instruct that these services be invoiced and emailed to him/her and NOT invoiced in WAWF.

The Contractor must be prepared to accept some payments by credit card.

7.0 HISTORICAL DATA

Quantities are estimated based on yearly requirements per each item.

ITEM Est. QUANTITY Permanent Standard Toilets 10 Seven (7) Stall Trailer 5 Eight (8) Stall Trailer 5 Temporary Standard Toilets 5 Temporary ADA Toilets 5 Extra Servicing 5 Relocate toilets within Nellis AFB 5

ITEM Est. QUANTITY Standard Toilets 300 ADA Toilets 50 Seven (7) Stall Trailer 5 Eight (8) Stall Trailer 5