Attachment 2 - SOW 70Z03823RB2000009.pdf

REPAIR AND/OR OVERHAUL OF THE SERIES

AND TRIM/FEEL ACTUATORS

STATEMENT OF WORK (SOW)

70Z03823B2000009

ATTACHMENT 2

1.0 SCOPE

1.1 The United States Coast Guard (USCG), Aviation Logistics Center (ALC), Short Range Recovery (SRR) product line has a requirement for repair and/or overhaul of the Series and Trim/Feel Actuators. The Contractor shall provide all necessary parts, materials, labor, tooling, test equipment, and facilities to test, evaluate, repair, and/or overhaul the components listed in the Schedule of Services. The Contractor shall provide technical support services, support product improvement efforts, and provide updates to the Original Equipment Manufacturer (OEM) Component Maintenance Manuals (CMMs) and Technical Orders. Work under this contract shall be performed at the Contractor’s facility.

2.0 APPLICABLE DOCUMENTS

2.1 Applicable Commercial Documents

2.1.1 OEM CMM and other applicable technical specifications for the components set forth in the Schedule of Services.

2.1.1.1 The Contractor must have access to required CMMs; repair and overhaul specifications;

test and acceptance criteria; and any other required data to ensure all components are tested and repaired and/or overhauled in accordance with (IAW) the OEM’s current specifications and procedures. The USCG may review any applicable manuals and performance/test/acceptance criteria as required. Original design or functional capabilities of the end item and parts thereof shall not be changed unless authorized or directed by the requirement of this Statement of Work

(SOW).

2.1.1.2 OEM documents are not available from the USCG and may be obtained from the applicable OEM, Safran (Cage Code: F6151). The Contractor must have access to all applicable documents and the ability to obtain updated editions. The USCG does not own nor can it provide the technical documents specified herein. Neither the closing date for receipt of proposal nor contract award will be delayed pending receipt of these documents.

2.2 Government Documents. The following specifications, standards, and handbooks of the latest revision at the date of the original release of this specification listed below form a part of this specification to the extent specified herein. Copies may be obtained by written request and approved by the Contracting Officer (KO). For some documents, the contractor shall complete DHS Form 11000-6, Sensitive but Unclassified Information Non-Disclosure Agreement and e-mail the signed documents to the contract administrator prior to issuance of that document.

2.2.2 Corrosion Control. Federal Aviation Administration (FAA) Advisory Circular (AC) 43-4B, dated 11 Sep 2018, Corrosion Control for Aircraft. A copy of this circular is available at www.faa.gov.

STATEMENT OF WORK (SOW)

2.2.3 Industry Documents. The USCG may take random samples of parts to ensure they are as free as practicable of all hazardous dust. Information on these hazards are found in Occupational Safety and Health Standards 1910-1025 (lead), and 1910.1026 (Hexavalent Chromium) and 1910.1027 (Cadmium). A copy of these standards are available at www.osha.gov.

3.0 CONTRACTOR REQUIREMENTS

3.1 FAA and OEM Approved Repair Facility. The Contractor shall be either an FAA Part 145 Approved Repair Facility or a European Aviation Safety Agency (EASA) Part 145 approved repair facility, in addition to being an OEM authorized repair, maintenance and overhaul (MRO) facility for the components listed in the Schedule of Services. Components repaired and/or overhauled and delivered to the Government shall be certified airworthy and ready for installation (RFI) on USCG aircraft. Contractor must provide proof of an established supply chain with the OEM for those parts required to be procured through the OEM and proof of enrollment in OEM technical publication subscription and compliance with technical publication audit requirements, if any, as set forth by the OEM.

3.2 Certifications. The Contactor shall maintain all certifications throughout the duration of the contract (e.g. FAA Part 145 Approved Repair Facility or an EASA Part 145 Approved Repair Facility, and OEM’s authorized MRO certification.) The Contractor shall notify the KO in writing, no later than ten (10) calendar days after any change, when the Contractor has a change in their certification status and shall disclose all facts relevant to the change.

3.3 Subcontractor Qualifications. Subcontracting shall be limited to Contractors certified by the FAA or EASA equivalent and OEM. Documentation shall be provided to the Government upon request to support the subcontractor’s qualifications and there can be no change in subcontractors without the KO’s written approval. Contractors and subcontractors shall have access to OEM authorized replacement parts. If subcontractors are used, the Contactor must be able to provide current proof of compliance with OEM CMM specifications for the work being accomplished by the subcontractor.

4.0 REPAIR AND OVERHAUL REQUIREMENTS

4.1 Repair and/or Overhaul of Actuators. Components shall be repaired and/or overhauled for the specific fault for which they are returned. A DD Form 1577-2 Unserviceable (Repairable) Tag-Material, or CG-1577-A (11.90), Unsatisfactory Report Tag, will be attached to each non-RFI item describing faults. The Contractor shall perform an inspection and correct any deficiencies if found. This shall include, but is not limited to, replacement of missing or broken parts and the removal of any foreign matter or corrosion. The USCG shall not be charged for missing piece parts that are to systemically changed-out per the applicable CMM.

4.4.1 This requirement is for the test, evaluation, repair, and/or overhaul of components listed in the Schedule of Services. Work shall be performed using the current OEM CMMs. During inspection and functional testing, the presence of corrosion in a component shall constitute

STATEMENT OF WORK (SOW)

reason for a more through disassembly and inspection. Should corrosion be found, disassembly shall be made to the extent necessary to remove corrosion or replace the part, or parts, affected.

Corroded parts shall be replaced except in those cases where removal of corrosion from a part will not impair efficiency or safe operation of the part. Corrosion removal and treatment of affected areas will be accomplished IAW with manufacturer’s specifications. If not addressed in the manufacturer’s specifications, the Contractor shall utilize FAA procedures as specified in paragraph 2.2.2.

4.1.2 Non-RFI components shall be overhauled when Time-Since-Overhaul (TSO) is equal to or greater than 90% of the scheduled Time-Between-Overhaul (TBO) recommended by the OEM. If the Contractor determines that a component sent for repair requires overhaul, the Contractor shall immediately provide written notification to the KO prior to proceeding. At no time shall the price on the task order be exceeded without written authorization from the KO.

Documentation requirements specified for repair and/or overhaul components also apply to overhauled components. Overhaul shall be done as specified by the OEM’s most current CMM/Overhaul manuals. The overhaul shall include any repairs necessary to return the asset to serviceable condition.

4.1.2.1 SERIES ACTUATORS

Repair = 0001 - 2699 hours 3,000 Hour Overhaul = 2,700 - 3000 hours Repair = 3001– 5399 hours.

6,000 Hour Overhaul – 5400 – 6000 hours

4.1.2.2 TRIM/FEEL ACTUATOR

Repair – 0001-5099 flight hours 6,000 Hour Overhaul – 5100-6000 hours

4.2 Failure Data Report. The Contractor shall submit a failure data report for each repaired and/or overhauled component. This report shall include national stock number (NSN), part number (P/N), serial number (S/N), nomenclature, date of repair and/or overhaul, contract number, task order number, line item number, description of the repaired or overhauled failure, the USCG’s reported failure, a listing of parts repaired or overhauled, and a listing of parts replaced. The report shall also include service bulletins previously incorporated and service bulletins performed during the course of current repair or overhaul. The Contractor’s in-house work may be used to satisfy this requirement if it includes the information requested above. This report shall be attached to the packing slip and shipped with the repaired component.

4.3 Test and Evaluation (T&E)/No Fault Found/Beyond Economical Repair (BER). If, after visual and functional inspections, an item is found to meet manufacturer's minimum performance specifications and is considered to be RFI, the item shall be classified as “No Fault Found”. The Contractor shall notify the KO in writing of the applicable material condition and identify the applicable task order and respective line item number(s). The Contractor will be allowed the firm fixed price for T&E only identified as contract line item number(s) (CLINs)

STATEMENT OF WORK (SOW)

0001-0002 and subsequent Option Period CLINs in the Schedule of Services. If the component is considered to be Beyond Economical Repair (BER) it shall be classified as BER IAW with section 4.4. The components shall be marked "RFI” or “BER” and returned to ALC. The Contractor shall prepare and include a failure data report as described in paragraph 4.2.

4.4 BER. If an item is determined BER, the KO shall make a unilateral decision as to component disposition. The Contractor shall return all BER items to ALC. The Contractor shall not return any BER item until they have been notified by a written modification to the order.

The Contractor shall prepare a failure data report IAW section 4.3 in these instances. This report shall be included with the returned component. When returning the item to ALC, the items shall be clearly marked as “BER” with the supporting evidence. The Contractor will be authorized the firm-fixed T&E fee established in CLINs 0001-0002 and all respective option period CLINs.

4.5 Corrosion. During inspection and functional test, the presence of corrosion in a component shall constitute reason for a more thorough disassembly and inspection. Should corrosion be found, disassembly shall be made to the extent necessary to remove corrosion or replace the part, or parts, affected. Corroded parts shall be replaced, except in those cases where removal of corrosion from a part will not impair efficiency or safe operation of the part.

Corrosion removal and treatment of affected areas will be accomplished IAW manufacturer's specifications. If not addressed in the manufacturer's specifications, the Contractor shall use FAA AC 43-4B, dated 11 September 2018, Corrosion Control for Aircraft (NAVAIR 01-1A-509 Series). In the case where specifications do not exist or are not clear, the Contractor shall provide written notification to the KO. Disposition instructions shall be provided via modification to the applicable task order.

5.0 UNUSAL DAMAGE

5.1 The USCG intends that all components specified in the Schedule of Services will be shipped for the repair and/or overhaul within the firm-fixed prices established in the resulting contract. Those components may be determined unusually damaged. In order to be determined unusually damaged, the component must be received for routine repair and/or overhaul, and upon evaluation and, any one of the following conditions are discovered:

Obvious misuse Missing piece parts Crash damage Acts of God

Only components meeting one or more of the above criteria may be considered as “unusually damaged”. Missing piece parts does not include the parts that are systemically changed out per the applicable CMMs. The USCG shall not be charged for any systemically changed part. All other components shall be repaired and/or overhauled IAW with the fixed repair and/or overhauled prices established in the Schedule of Services.

STATEMENT OF WORK (SOW)

5.2 Unusual Damage Reporting Requirement. When a component is processed for Unusual Damage Evaluation, the Contractor shall notify the KO in writing within fifteen (15) working days.

5.3 Unusual Damage Evaluation. The Government may request the Contractor submit an inspection condition report, pictures of the damage, and a repair and/or overhaul proposal listing all parts and labor needed to return the component to satisfactory condition that meets the current OEM CMM(s) specifications. The proposal shall include the task order number, line item number, NSN, P/N, and S/N of the component. The hourly labor rate shall be charged at the firm-fixed composite hour labor rate established in the Schedule of Services under CLIN 0004 and subsequent option period CLINs. The Contractor’s delivery obligation shall stop from the date of notification that an item has been determined to be a candidate for “unusual damage evaluation.” The delivery obligation will be specified in the task order modification and will apply only to those items specifically addressed by the modification. The Contractor is obligated to deliver all other components not individually address by the modification under the original delivery date specified on the task order. The proposal shall not include the work involved in the teardown and inspection, which will have already occurred, as this is covered by the firm-fixed price specified under CLINs 0001-0002 and subsequent option period CLINs.

The KO will either initiate negotiations for a firm-fixed price with the Contractor or deny authorization for the repair and/or overhaul based on the information in the report and any other information which may be available. Upon mutual agreement as to price and delivery, a task order modification will be issued authorizing the repair and/or overhaul at agreed upon terms. If repair and/or overhaul is not desired, the KO will provide the Contractor with disposition instructions for the non-RFI item. In the event an item is returned to the USCG in a non-RFI condition, the Contractor shall be entitled only to appropriate compensation at the T&E fee specified in the Schedule of Services under CLINs 0001-0002 and subsequent option period CLINs.

6.0 TECHNICAL SUPPORT

6.1 Technical Support. The Contractor shall maintain a permanent presence in the United States, staffed with qualified, English speaking technical support personnel. The Contractor shall provide answers to basic questions from Government engineers at no additional cost to the Government. The Contractor shall provide up to ten (10) man-hours per quarter of technical support labor at no additional cost to the Government. In the event that a requested task cannot be completed within ten (10) man-hours per quarter, the Contractor shall immediately notify the KO and provide a preliminary estimate of the time and costs required for completion. This support shall be required throughout the contract period of performance. The Contractor will be responsible for tracking man-hours each quarter.

6.2 Technical Support Services. Upon receipt of a request for proposal for a specific task, the Contractor shall prepare and submit a proposal to the KO. This proposal shall include a breakdown of hours, materials, and other costs associated with performance of the task. The labor rates will be as specified in CLIN 0005 and subsequent Option Period CLINs. Specific deliverables will be identified on individual task orders.

STATEMENT OF WORK (SOW)

6.3 Product Improvement/Engineering Changes. The Contractor may develop designs and/or processes that shall improve the reliability, maintainability, or operational performance of the components being repaired and/or overhauled. These may be provided to the KO for consideration and approval via Engineering Change Proposal (ECP), DD Form 1692. A proposal shall also be provided that reflects an incremental charge to be assessed each time the Product Improvement Package (PIP)/ECP is incorporated into the component. The proposal shall include a breakdown of labor hours, material, and other costs. The labor rates will be as specified in CLIN 0006 and subsequent Option Period CLINs. Authorization for the Contractor to incorporate the change(s) will be by a modification to the contract and applicable task orders.

The Contractor shall not incorporate proposed product or engineering changes prior to receipt of written authorization from the KO.

6.4 Service Bulletins. The Contractor shall provide an electronic copy of all service bulletins to the KO within three (3) working days of receipt of service bulletins (or other instructions) that may affect Government components. The KO will notify the Contractor in writing when incorporation of mandatory or optional service bulletins is required. Within thirty

(30) working days following receipt of notification from the KO, the Contractor shall submit a detailed proposal for incorporation of service bulletin(s). This proposal shall include a listing of replacement parts and/or materials required, the time needed to affect the modification, a price breakdown of each part, and the number of labor hours required. The Government will normally incorporate all mandatory service bulletins. The labor rate will be as specified in the Schedule of Services as CLIN 0007 and subsequent Option Period CLINs.

6.5 Serviceable Parts. Serviceable parts are defined as a part or subassembly that has been previously used, but has been reconditioned, repaired/overhauled, or overhauled so that it is completely functional and ready for use and has the same life expectancy as a new part. Parts of a component found to be in serviceable condition as a result of functional testing shall be reused.

Missing parts or parts found to be defective shall be replaced with new parts that meet or exceed CMM specification and drawings, except as otherwise noted in this SOW. The USCG shall not be charged for missing piece parts that are systemically changed per the applicable CMMs. The Contactor shall notify the KO if a serviceable part is requested to be used

6.6 Separately Priced Replacement Parts. The repair and/or overhaul prices set forth in this contract include all replacement parts, except those infrequently used parts considered separately priced replacement parts. The Contractor shall provide written notification to the KO within ten (10) business days after receipt of the component when any of the separately priced replacement parts specified in the Schedule of Services are required. All separately priced replacement parts shall be new unless the Contractor is authorized by the KO to utilize a serviceable Rotary Actuator, P/N: 6062-150/151, CLIN 0003 and subsequent option period CLINs. If these parts require replacement during repair and/or overhaul authorization by the KO will be made via modification to the task order for use of the Separately Priced Replacement Part(s) or provide disposition instructions as necessary. The Government reserves the right to provide separately priced replacement parts as Government Furnished Material on an as-needed basis. The task schedule will be adjusted accordingly for any delay associated with requesting and obtaining the approval to utilize the specified separately priced replacement part(s).

STATEMENT OF WORK (SOW)

7.0 DOCUMENTATION

7.1 Contractor Verification of Receipt of Components. All serial number tracked items under this contract shall be inspected and accepted by the Contractor. Within five (5) working days following receipt of component(s), the Contractor shall provide written notification of the following to the Administrative Contract Specialist and Inventory Manager (Both designated at time of contract award). Notification via e-mail is required.

Date of receipt of components(s);

Confirmation of serial number(s) (S/N) received; and Applicable task order and line item number

7.2 Asset Computerized Maintenance System (ACMS) Procedures. ACMS is the management information system used to schedule and record all USCG aircraft maintenance.

Tracked components will be shipped to the Contractor with a Significant Component History Report (SCHR).

7.3 Significant component history report (SCHR). The SCHR records the maintenance history of serial number tracked components. The SCHR remains with its corresponding part until reinstalled on an aircraft or annotated “BER” and returned to ALC. (Note: Written approval from the KO is required prior to scrapping a serial number track component.) The SCHR for scrapped components shall be returned with the component.

7.4 Component Repair Record (CRR). The components to be repaired and/or overhauled in this schedule are serial number tracked under the USCG ACMS. This tracking provides historical records of repairs and/or overhauls, flight times, cycles, item location, status, and an effective method of configuration control. Components that are serial number tracked under USCG ACMS, should at the time of receipt, have a blank CRR, and a current SCHR attached to the component. The Contractor may request that their failure data report, described in section 4.2, be accepted to fulfill the CRR requirement.

7.5 Publications/Updates. Contractors must be able to prove possession of an updated copy of all applicable OEM-approved CMMs for components listed in the Schedule of Services as part of their proposal. The CMMs shall reflect the latest procedures used in the repair and/or overhaul of components. If the Contractor determines that current procedures detailed in the CMM should be changed, two (2) copies of recommended changes shall be submitted to the USCG for review and approval/disapproval. The Contractor shall continuously update all applicable CMMs during the life of the contract. The Contractor shall submit revisions to CMM to the USCG within thirty (30) working days of receipt.

7.6 Reporting Discrepancies. The Contractor shall verify the data included in the SCHR and CRR attached to the component corresponding with the NSN, P/N, and S/N of the component received. The Contractor shall promptly report discrepancies to the USCG KO prior to performing any work.

STATEMENT OF WORK (SOW)

8.0 QUALITY ASSURANCE PROVISIONS

8.1 Quality Control System. The Contractor is required to be certified and maintain a quality system that complies with the requirements of International Organization for Standardization (ISO) 9001 Quality Management Systems – Requirements, Aerospace Standard AS9100, or equivalent. The Contractor is responsible for performing or assuring all inspections, tests, and calibration necessary to substantiate that the goods or services furnished conform to USCG’s requirements. The Contractor shall take prompt action to correct conditions that have or could result in goods or services that do not conform to contractual requirements. Records of conformance shall be maintained on file at the Contractor’s facility and made available or provided for review by USCG upon request. USCG reserves the right to conduct surveillance at the Contractor’s facility to verify the existence, adequacy, and effectiveness of the quality system. Upon request of USCG, the Contractor shall forward a copy of their current certification and Quality Assurance Manual for review.

8.2 Traceability of Parts. The items are flight critical, therefore, replacement parts used during the repair and/or overhaul shall be in new condition. All replacement part(s) used in the repair and/or overhaul shall be: (1) approved by the OEM, or (2) approved by an FAA certified source of supply for the specific part. Only parts that have traceability to the OEM of those specific part(s) or alternate part(s) shall be used. Alternate part(s) shall satisfy all form, fit, and function requirements of the original parts and conform to the approved configuration of the assembly.

Installation of new surplus, including military new surplus, and overhauled replacement parts is NOT permitted. Part(s) replaced during repair and/or overhaul shall be disposed of as scrap, which means to render those items unusable for their intended purpose.

8.3 Product Quality Deficiency Report (PQDR). Repaired and/or overhauled components found to have deficiencies (Within the standard industry warranty period, one (1) year from the received date) shall be returned to the Contractor for investigation under a no-cost warranty repair task order. The task order will include a copy of the PQDR outlining the component deficiency. The Contractor shall report findings of the investigation to the KO within thirty (30) working days after receipt of the component. If agreed upon between parties that the component’s deficiencies are not related to previous repairs and/or overhauls completed by the Contractor, the Contractor’s report of findings shall include a detailed quote that includes a complete breakdown of parts and labor necessary to return the component to serviceable condition. The KO will either initiate negotiations for the work or accept the Contractor’s quote and issue a modification to the task order authorizing and incorporating pricing for the repair work. The terms and conditions of the base contract including task obligations shall apply to all no-cost warranty repair task orders.

8.4 Requirements for Supplier Changes. The Contractor shall, immediately upon discovery, notify and disclose conditions to the KO of any event, supply change, material change, supply malfunction, counterfeit/suspect parts or materiel, defect or non-airworthy

STATEMENT OF WORK (SOW)

condition of any product, component, repaired or overhauled item found to potentially cause non-conformity to the original specifications of this contract. The Government reserves the right to inspect any non-conforming product or component. Therefore, the Contractor shall obtain written approval from the KO prior to the disposition of any non-conforming product or component.

8.4.1 The Contractor’s quality control manual shall address in detail the Contractor’s risk management, test, inspection, non-conforming product, and counterfeit/suspect parts processes.

8.4.2 The Contractor shall immediately notify the KO of any changes that potentially have an impact on the product. Changes may include but are not limited to products, processes, materiel, supplier sources, manufacturing facility location, or personnel qualifications.

8.4.3 Upon notification of the change, the USCG will approve or deny the change. Facility location changes may require the Government to perform a facility inspection. The Contractor shall allow the Government access to all applicable areas of the Contractor’s facilities to ensure compliance with contractual requirements. In the event that the change is not approved by the USCG, the contract or task order may be cancelled/terminated IAW the Federal Acquisition Regulation (FAR).

8.4.4 The Contractor shall retain all records IAW FAR 4.7, Contractor Records Retention. The Contractor shall be required to permit Government access to applicable records retained at any level of the supply chain.

8.4.5 Unless otherwise specified, the Contractor shall flow down all requirements in this contract to their supply chain, to include all sub-contractors and suppliers.

9.0 SPECIAL INSTRUCTIONS

9.1 Accelerated Turn-Around-Time and Task. Only the KO may request and authorize an accelerated turn-around-time and task if needed by the Government for task to the USCG, ALC Receiving Department, 1664 Weeksville Rd., Elizabeth City, NC 27909. In the event an accelerated turn-around-time and task is needed, which the Contractor can meet, the Contractor shall be entitled to compensation for additional labor hours and expedited freight costs necessary to complete performance earlier than the turn-around-time and task schedule established in the Contract. After receiving a written request from the KO for an accelerated turn-around-time and task, the Contractor shall provide a written response within one (1) business day advising if an accelerated turn-around-time and task can be accomplished and include any additional costs necessary for the accelerated performance. Accelerated performance may be authorized in writing via a task order modification. If the Contractor accelerates turn-around-time and task on its own initiative in order to meet the task schedule established in the contract task order, the additional costs are not recoverable from the Government.

9.2 Aircraft on Ground (AOG) Situations. An AOG situation necessitates a special schedule and requires accelerated repair and/or overhaul completion and expedited task to the

STATEMENT OF WORK (SOW)

applicable USCG Air Station. In the event an AOG status occurs as a result of a lack of any of the components specified in the Schedule of Services, the Contractor will be notified by the Government via email or by phone of the AOG situation and the applicable USCG Air Station and will be requested to provide a written response within twenty-four (24) hours of the request.

The Contractor’s response shall provide (1) status of the component(s) needed to satisfy the AOG condition that includes what USCG items in-house for repair and/or overhaul are closest to completion under normal working conditions and (2) an estimate of the labor hours needed to accelerate repair and/or overhaul completion. The accelerated repair and/or overhaul work will be authorized via a task order modification in conjunction with mutually agreed upon prices, task, and shipping costs reimbursement for next day task to the applicable USCG Air Station.

In the event of an AOG situation, the task order and applicable task order CLIN will be modified to reflect the USCG Air Station’s task address and the applicable USCG Requisition Number. The Contractor shall be required to ensure the Requisition Number is included on shipping/task tickets so that the Material Receipt can be processed by the applicable USCG Air Station receiving personnel.

9.3 Aircraft Accidents and Incidents. Disposition of evidence, including Trim/Feel and Series Actuator components, involved in aircraft accidents or incidents shall be IAW current Government investigation procedures. These procedures are IAW and at the direction of the National Transportation Safety Board whose rules and regulations delegate to the Government such authority as is appropriate. Contractor participation in these proceedings will be determined by the president of each accident or incident board and directed by the KO. Investigations of Actuator Cylinder Assembly failures undertaken outside of formal proceedings will be a cooperative effort between Contractor and the Government.

10.0 WARRANTY

The Government may accept the Contractor’s standard commercial warranty for repairs and/or overhaul. All assets returned under warranty shall be tested IAW OEM CMM repair and/or overhaul procedures. The warranty shall begin from the date the component is installed on the aircraft and extend for up to twelve (12) months after installation, unless corrosion or damage is found on the outside of the component.