Attachment 2-Requirement Document_Veritas.pdf
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- Solicitation number
- 75H70425Q00025
About this file
This document is a Requirements Description for Fiscal Year 2025 Recompete for Headquarters Data Center Veritas Enterprise NetBackup License for the Indian Health Service. The requirement is for subscription licenses and vendor technical support for Veritas Backup software, with no additional support services required. The base year contract period is 07/07/2025 – 07/06/2026, with four additional option years requested, covering 286 licenses each year for NETBACKUP ENTERPRISE XPLAT 1 FRONT END TB ONPREMISE STANDARD SUBSCRIPTION + VERIFIED SUPPORT LICENSE.
The software license renewal is commercial in nature and must be delivered by the current warranty end date. Preferred warranty support includes phone/email support Monday-Friday 7 AM - 4 PM PST and advance replacement of equipment. Delivery will be electronic to the HQ Office of Information Technology, Indian Health Service, with the specific point of contact being Kathryn Lewis in Albuquerque, NM. No additional security concerns are noted for this requirement, and the licenses will be confirmed on the vendor's support site for coverage.
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Other files
| File | Type | Posted |
|---|---|---|
| Attachment 1-IHS IEE Representation Form.pdf | ||
| 75H70425Q00025-SS-Veritas.pdf |
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REQUIREMENTS DESCRIPTION FOR
FOR
FY25 RECOMPETE HQDC VERITAS ENT. NETBACKUP LICENSE
Indian Health Service
Scope:
The contractor shall provide subscription licenses and vendor technical support for the use of the Veritas Backup software. No support services are required.
Objectives:
To ensure continued software and technical supportability with the vendor for continued production use within the Headquarters (HQ) Data Center.
Period of Performance (PoP):
Base Year: 07/07/2025 – 07/06/2026. Option years requested: 4
Requirement Description:
The IHS HQ OIT purchased the current backup licenses and support in 2019. This included a base plus four licensing use and technical support services. The HQ Data Centers utilize the Veritas NetBackup application in coordination with the Q80 tape libraries supporting the LTO7- 8 Fiber Channel (FC) tape drives which are still required by the National Data Warehouse. The applicable software licensing and support coverage provides direct access to vendor technical support and software authorization for use.
No additional commercial items are required as part of this request. This hardware and warranty services and coverage would be electronically delivered to the IHS point of contact/COR.
CLIN Part Number Description Qty
1 32512-M0008-0
Base Year: NETBACKUP ENTERPRISE XPLAT 1 FRONT END TB
ONPREMISE STANDARD SUBSCRIPTION +
VERIFIED SUPPORT LICENSE 12MO
PoP: 7/7/2025-7/6/2026
2 32512-M0008-1
Option Year 1: NETBACKUP ENTERPRISE XPLAT 1 FRONT END
TB ONPREMISE STANDARD SUBSCRIPTION +
VERIFIED SUPPORT LICENSE 12MO
PoP: 7/7/2026-7/6/2027
3 32512-M0008-2
Option Year 2: NETBACKUP ENTERPRISE XPLAT 1 FRONT END
TB ONPREMISE STANDARD SUBSCRIPTION +
VERIFIED SUPPORT LICENSE 12MO
PoP: 7/7/2027-7/6/2086
4 32512-M0008-3
Option Year 3: NETBACKUP ENTERPRISE XPLAT 1 FRONT END
TB ONPREMISE STANDARD SUBSCRIPTION +
VERIFIED SUPPORT LICENSE 12MO
PoP: 7/7/2028-7/6/2029
5 32512-M0008-4
Option Year 4: NETBACKUP ENTERPRISE XPLAT 1 FRONT END
TB ONPREMISE STANDARD SUBSCRIPTION +
VERIFIED SUPPORT LICENSE 12MO
PoP: 7/7/2029-7/6/2030
The software license renewals are considered commercial in nature and must be provided by the current warranty end date with notifications to the manufacturer vendor supporting the software.
This would ensure that coverage is available for any failed services or support requests that would need to be submitted for technical assistance.
The preferred level of warranty support for the tape libraries includes:
• Phone/Email Support M-F 7 AM - 4 PM PST
• Advance Replacement (including tape drives) - During the subscription coverage period, Veritas will provide technical support once configurations of the software are determined to be defective by a TSS. The standard method of support is via a support service call.
Support is obtained by contacting the Technical Support Specialist to assist with diagnosing the technical issues. A toll-free number would be provided.
Delivery:
These commercial items are to be electronically delivered to the Technical Point of Contact (Tech POC) for digital validation and confirmed on the vendors support site for coverage.
Specifically, HQ Office of Information Technology, Indian Health Service U.S. Department of Health and Human Services Attn: Kathryn Lewis 1011 Indian School Rd. NW, Suite 151 Albuquerque, NM 87104 Email: Kathryn.Lewis@ihs.gov Telephone: (505) 563-5080
Security:
No additional security concerns are required for the requirement.
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