Attachment 2 - Quality Assurance and Performance Requirements Summary.pdf

ATTACHMENT 2

Quality Assurance and Performance Requirement Summary

1.1 General: The Government intends to monitor the contractor’s performance using quality assurance procedures established for the contract and described in the Quality Assurance Surveillance Plan (QASP). The Government reserves the right to utilize inspection methods it deems necessary to assure contractor compliance with all terms and conditions of the contract.

1.2 Quality Standards: The contractor shall meet industry quality assurance standards and comply with all established regulations. The contractor shall also perform all duties independently, with guidance provided and consultation conducted with the COR on major problems.

Performance Requirements Summary

2.1 General: The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective (The Service required— usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

Task 1 thru Task 17, Section 3

a. Perform medical examination and/or laboratory tests as requested by the government

b. Schedule the exam within 14 calendar days of the date of the request

c. Within 3 weeks of the date of exam, applicable medical clearance letters shall be received by the Government Representative and be free of administrative errors

a. 0%

b. 0%

c. 0%

a. Direct Observation

b. Valid Customer Complaint

Performance Objective (The Service required— usually a shall statement)

Standard Performance Threshold (This is the maximum error rate. It could possibly be “Zero deviation from standard”)

Method of Surveillance

Task 18, Section 3, Employees Exposed to Noise by the government

b. Schedule the exam within 14 calendar days of the date of the request

c. Within 3 weeks of the date of exam, applicable medical clearance letters shall be received by the Government Representative

d. If a Significant Threshold Shift is detected, the Project Safety Officer must be notified within 10 calendar days so that a follow up exam can be scheduled

d. 0%

b. Valid

Task 19, Part 5, Pre-placement exam for new or transfer employees by the government

b. Schedule the exam within 7 calendar days of the date of the request

c. Provide results of the exam and pre-placement medical clearance letter within 5 calendar days of the date of the exam

b. Valid

Task 20, Section 3, Post treatment after an exposure to blood borne pathogens by the government

b. Schedule the exam within 14 calendar days of the date of the request

c. No clearance letter required

b. Valid

Standard