Attachment 2 PWS - Sustainment NCR - LMR.pdf

Performance Work Statement

(PWS)

For National Capital Region Land Mobile Radio (NCR-LMR) Maintenance and Information Assurance Support United States Army Signal Regional Network Enterprise Center- Fort Belvoir

1.0 General Information

1.1 Mission

1.1.1 The Regional Network Enterprise Center-Fort Belvoir (RNEC-FB) needs the contractor to perform repairs and maintenance on the National Capital Region Land Mobile Radio (NCR LMR) system infrastructure. NCR LMR operates a Harris P25 Narrowband SR10 a LMR System and requires 24/7 (24 hours a day, 7 days a week, including holidays) maintenance with 4-hour on site response to system failures. This support shall include technology refreshment (software support), Information Assurance updates, and maintenance of all infrastructures. RNEC-FB requires that the contractor provide all qualified personnel, material, tools, test equipment, and other items necessary to perform troubleshooting, repair, preventive maintenance, and all operational checks and adjustments required to accomplish this service. The repair and maintenance work shall include software maintenance, information assurance updates, infrastructure maintenance, and preventative maintenance as required for the continued 24/7 operation of the LMR system.

1.1.2 The RNEC-FB houses a Network Operations Center which manages daily coordination of the full NCR LMR system. NCR LMR sites operate on the NCR LMR system, and each has its own LMR Manager who coordinates radio service for his site and performs local troubleshooting.

1.1.3 The Network Operations center employs a government civilian NCR LMR project manager and two government civilian system administrators who are responsible for daily operation and troubleshooting of the network components. The vendor will be responsible for providing all necessary personnel, labor, materials, documentation, and test equipment to perform the duties in this Performance Work Statement.

1.2 Scope

Software maintenance shall include support which will provide the latest software releases and updates no less than once per quarter. The RNEC-FB will require a software support agreement which will allow NCR LMR access to the latest software releases for version SR10 A to keep the system current within the SR10A boundary. This may include performance enhancements, new features, or optional features. Upgrade designs must be included. This offering must cover all fixed end (infrastructure) components that have replaceable software. NCR LMR needs the contractor to be responsible for equipment provided by Harris that contains replaceable software.

Information regarding software releases shall be made available to NCR no less than once per quarter. To include the LMR-Information assurance support, LMR functions, Infrastructure maintenance, system failures, preventive maintenance, repairs testing, spare parts.

1.3 Equipment Description

1.3.1 Equipment Description - Land Mobile Radio- see attached equipment list

1.4 Training.

1.4.1 Training. Training. All Contractor personnel shall be trained and have the required certification to provide the support as defined in this PWS. The Government will only provide one-time training to the existing contractor personnel for new technology not previously identified that can be directly correlated to the tasks within the PWS. If trained Contractor personnel are replaced, the Contractor shall be responsible for training the replacement employees at the Contractor’s expense before they begin work on this contract.

1.4.2 Certifications - All Contractor personnel shall be trained and have the required certification to provide the support as defined in this PWS. The Government will only provide one-time training to the existing contractor personnel for new technology not previously identified that can be directly correlated to the tasks within the PWS. If trained Contractor personnel are replaced, the Contractor shall be responsible for training the replacement employees at the Contractor’s expense before they begin work on this contract. Training of Contractor employees assigned to the contract will be performed at the Contractor’s own expense. Contractor employee training may be authorized at the government expense if the Government changes hardware or software during the performance of the contract or, new procedures are required to improve current processes, and it is determined to be in the best interest of the Government. Whenever new procedures are incorporated and training is required, the contractor will include their DA civilians in this training and are authorized to use funds to train DA civilians’ counterparts so long as this is in the best interest of the government. COR approval shall be obtained prior to any training that is to be billed against the ODC – Training CLIN (Contract Line-Item Number).

1.5 Period of Performance.

1.5.1 The Period of Performance (PoP) will be for a base and one option year.

1.6 Place of Performance

1.6.1 Based on the nature of the work being performed and the significant amount of daily coordination required for this project, the contractor shall perform most of the work at the following NCR LMR sites:

1.6.1.1 Fort AP Hill and (extension site)

1.6.1.2 Site Raven Rock (2MMR)

1.6.1.3 Site Raven Rock (RT) Fort Belvoir

1.6.1.4 Fort Detrick

1.6.1.5 Fort McNair

1.6.1.6 Fort Meade

1.6.1.7 Joint Base Myers Henderson Hall (JBMHH)

1.6.1.8 Germantown, Md

1.6.1.9 Fort Hamilton

1.6.1.10 Pentagon (Mark Center)

1.6.1.11 Courthouse Road, Joint Base Myers Henderson Hall

1.6.1.12 Suitland

1.6.1.13 Tysons Corner

1.6.1.14 Forest Glenn

1.6.1.15 Site C

1.7 Work Schedule

1.7.1 Work Hours – The Contractor shall provide services during core hours, which are from 6:30 a.m. to 5:00 p.m. local time, along with the on-call support as identified in the PWS.

Maintenance components of this work may be required at any time, 24 hours per day, and 7 days per week including Federal holidays and when the government facility is closed due to local or national emergencies, administrative closings, or similar government-directed facility closings.

The contractor must always maintain and adequate work force for the uninterrupted performance of all tasks defined within this performance work statement.

1.7.2 Holidays. Federal Government Holidays. The Contractor shall not provide services on Federal holidays as designated by the Office of Personnel Management (OPM) at http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/#url=Overview.

1.8 Protection

1.8.1 Army Cybersecurity

1.8.1.1 Cyber Training. All Contractor personnel as a condition of access to Government information systems and networks shall successfully complete all required initial and annual Cyber awareness training as specified in AR 25-2, DA Pam 25-2-6, and as specified by the Government requiring activity. Training is available at https://cs.signal.army.mil.

1.8.1.2 Contractor employees and subcontractor employees performing work under this contract who have access to Government information systems and networks shall create a user account and profile in the Army Training and Certification Tracking System (ATCTS) website at https://atc.us.army.mil, under the unit container designated by the COR. Contractor employees shall document, update, and retain their training and certification status in

ATCTS.

https://cs.signal.army.mil/

1.8.1.3 The Contractor shall ensure that all contractor employees and subcontractor employees requiring Cyber Awareness training complete the training at the start of work performance on this contract and annually thereafter for the duration of this contract.

1.8.1.4 The Contractor shall ensure that all contractor employees and subcontractor employees sign an Acceptable Use Policies (AUP) at the same time the Cyber Awareness training is completed at the start of work performance on this contract and annually thereafter for the duration of this contract. The AUP is available in ATCTS under documents or at https://cs.signal.army.mil.

1.8.2 Information Assurance Workforce Certification. DFARS clause 252.239-7001 (Information Assurance Contractor Training and Certification) applies to this contract. This contract is subject to the mandates of DoD 8570.01-M and DoDD 8140.01, which establishes baseline technical and management Cyber skills for personnel performing functions within DoD and outlined on the DoD Cyber Exchange: https://cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/.

Functions spanning multiple levels require certification of the highest-level functions. Contractor personnel performing functions in multiple categories or specialties shall obtain certificates of training appropriate and maintain certifications appropriate to the functions performed in each category and specialty.

1.8.2.1 The Contractor shall ensure all contractor employees or subcontractor employees performing work under this contract have the baseline certifications corresponding to their functions, as defined in Chapters 3, 4, 5, 10, and 11, and Appendix 3 of DoD 8570.01-M at work performance start date. Contractors shall obtain all other required certifications or qualifications within 6 months of being engaged. The IAT Level I baseline certification is the minimum requirement for unsupervised privileged access. The Contractor shall ensure that all employees’ certifications remain active and renewed at the end of the certifications cycle.

1.8.2.2 Contractor employees performing cybersecurity functions shall be assigned to the position in writing and shall upload a copy of their qualified baseline certification and other appropriate training certifications for their work role to ATCTS in their registered profile and provide copies to the COR for continuous compliance monitoring and reporting. The ATCTS Manager is required to verify the individual’s certification(s).

1.8.2.3 Table 1 reflects the personnel type network access and Cyber Workforce Specialty requirements, aligning the Cyber functional responsibilities and access levels to the contract tasks, in accordance with DoD 8570.01-M.

https://cs.signal.army.mil/

Table 1. Information Technology Access and Cyber Certification Requirements

1.8.3 Privately and Contractor Owned Information Technology.

The Contractor shall comply with AR 25-1 and AR 25-2. The Contractor shall not install or connect non-Government-owned or privately-owned systems, devices, or tools to Government systems or networks without the COR’s coordinating and obtaining proper authorization from the appropriate Information System Security Manager (ISSM), ensuring that all software has been authorized under the Risk Management Framework (RMF) Assess Only process. The non- Government-owned computing systems or devices include, but are not limited to, removable media such as external hard drives, optical media such as compact disk (CD)/digital video disk (DVD), flash media such as memory cards, Universal Serial Bus (USB) flash drives, thumb drives, solid-state drives, and multifunction mobile devices such as smartphone, personal digital assistant (PDA), or wireless tablet. No mobile or removable devices or tools should be installed or connected to the Government systems or networks without the COR and ISSM authorizations.

1.8.4 Protection of Sensitive Unclassified Data. The Contractor shall ensure any sensitive information, including, but not limited to, Personally Identifiable Information (PII) and Controlled Unclassified Information (CUI), proprietary information, and Law Enforcement Sensitive information residing on Portable Electronic Devices (PEDs) or other external media, is protected in accordance with current Government IS guidelines and requirements. The Contractor shall use authorized, approved, and prescribed solutions that comply with current in transit and at rest processes and tools. The PEDs include, but are not limited to, laptop, netbook, notebook, or tablet computers, and blackberry or equivalent devices. External media include optional disk media such as CDs, DVDs, USB drives (also referred to as flash or thumb drives) (when authorization to use them is restored), and other portable digital storage devices.

1.9 Antiterrorism

1.9.1 Antiterrorism Level I Training.

POSITION NAME

IA CATEGORY & LEVEL

IT LEVEL

(IAW AR 25-2,

which identifies requirements for IT level designations and security investigation requirement for each level )

(IAW DoD 8570.01-M, which identifies required DOD acceptable Baseline Certifications); BBP (Better Business Practice) on Information Assurance Training and Certification, 05-PR-M- 0002, identifies Army minimum required training for the same IA category and level)

All Personnel IT-II IAT-II

All Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR or to the Contracting Officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://jko.jten.mil.

1.9.2 Outside Continental United States (OCONUS) Travel. If this contract requires OCONUS travel, contractor employees shall obtain KO or COR approval prior to such travel. The contractor employees shall contact the Government requiring activity Antiterrorism Office (ATO) to receive a specific theater AT/threat briefing prior to departing on OCONUS temporary duty travel.

1.9.3 iWATCH. The Contractor and all associated Subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract start date and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract start date. The Contractor shall maintain all iWATCH training records and shall provide copies to the COR upon request.

1.9.4 Emergencies and Force Protection Conditions.

During declare emergencies and/or elevated Force Protection Conditions (FPCONs) Charlie or Delta, contractor performance under this contract shall be determined by the COR or KO. All Contractor employees providing services under this contract are required to report for duty as scheduled and remain on duty during declared emergencies and/or elevated FPCON levels unless otherwise directed by the KO or COR. The Contractor Project Manager shall keep the COR apprised of all personnel whereabouts when in a temporary duty (TDY) location.

1.9.5 Operations Security (OPSEC). The Contractor is not required to develop an OPSEC Plan.

However, the Contractor shall comply with DoD Directive 5205.02E, Army Regulation 530-1, and the requiring activity OPSEC program. Per AR 530-1 Operations Security, the Contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. The Contractor shall maintain all OPSEC training records and shall provide copies to the COR upon request

1.10. Quality Control and Quality Assurance

1.10.1 Contract Quality Requirements. As defined IAW FAR 2.101, and further defined by Army Contracting Command (ACC) Acquisition Instructions (AI) Part 46, to include contract requirements/terms contained in the PWS that articulate service, and deliverable requirements, and any PWS quality requirements, such as, quality management plan, quality control plan, and so forth. Quality Control (QC) is the responsibility of the Contractor. The Contractor is responsible for the control of their quality to ensure delivery of quality services to the Government in accordance with the terms and conditions IAW applicable inspection clauses.

1.10.2 Quality Control Plan. The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedures/methodology for monitoring and documenting contract performance to ensure all task order requirements are met. Specific performance metrics appear in paragraph 4.6, Performance Requirements Summary (PRS).

1.10.2.1 An optimal QCP shall identify potential problem areas and evolve over the life of the contract. Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government.

1.10.2.2 The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered nonconformance; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

1.10.2.3 The Contractor upon request shall provide to the Government their quality control documentation.

1.10.2.4 The Contractor shall provide the Government with an electronic copy of their comprehensive QCP in Microsoft Word format or Portable Document Format (PDF) within 30 calendar days after award date to the Contracting Officer and COR for approval. After acceptance of the QCP the Contractor shall receive the Contacting Officer’s acceptance in writing of any proposed change to its QCP.

1.10.3 Quality Assurance (QA). The Government will evaluate the Contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is a government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the contract. The Government has the right to conduct inspections and performance evaluation at any time. If any aspect of the performance is not in conformance with the requirements of this contract, the Government has the right to issue to the Contractor a Nonconformance Report (NCR).

1.10.4 Corrective Action. At any time, it is determined by the Contracting Officer that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency. If a Nonconformance Report (NCR) is issued the Contractor shall develop a Corrective Action Plan (CAP) which identifies the root cause, Corrective Action (CA) for the root cause, CA for the specific nonconformance and CA to the root cause to prevent recurrence and a timeline for completion.

1.10.5 Nonconformance Report (NCR).

1.10.5.1. An NCR is a letter to a Contractor that identifies nonconformance of a contract requirement(s) or identifies business system deficiencies and requests Contractor corrective action with the purpose to both correct the immediate nonconformance/deficiency and prevent reoccurrence. Nothing in the NCR changes any terms or conditions of the contract or waives any rights the Government has under the task order or in law.

1.10.5.2 An NCR is not a contract action nor a contract remedy, but it can be a precursor to one (though not required). It is also not a punitive action (though multiple uncorrected problems or ineffective corrective action could lead to task order remedies). It is a tool and process used to document failure(s) to meet task order requirements and to work with Contractors to resolve performance issues with the goal to prevent the need for contractual remedy. It is also a tool to provide the Contractor an opportunity to correct or replace nonconforming work when it can be accomplished within the delivery schedule.

1.10.5.3 There are three types of nonconformance, as defined in FAR 46.101, Minor, Major, and Critical.

1.10.5.4 NCRs are a part of the performance records, but at the discretion of the assessing official, may be include in the Contractor Performance Assessment Reporting System (CPARS).

1.10.6 Corrective Action Plan (CAP) Requirements. Contractor shall provide a CAP in response to a NCR within 10 business days of receipt or as instructed in the NCR.

1.10.6.1 Actions planned or taken to correct the specific nonconformance.

1.10.6.2 Root cause analysis of the nonconformance.

1.10.6.3 Corrective action planned or taken to eliminate the root cause(s) and prevent recurrence of the nonconformance, to include addressing people, process, and/or tools as necessary.

1.10.6.4 Determination of whether other processes/products/services/work are affected by the root cause(s), including product/service/work already delivered to the Government.

1.10.6.5 Corrective action milestones and target date(s) for implementation.

1.11 Contract Officer Representative.

1.11.1 Contracting Officer’s Representative (COR). The KO will provide a COR Designation Letter for this Contract upon award. The Contractor shall acknowledge the COR Designation Letter in writing and return to the KO within 5 business days of receipt.

1.11.2 1The COR and ACOR will be identified by separate letter. The Contractor shall acknowledge the COR and ACOR Designation Letter in writing and return to the KO within 5 business days of receipt The COR and ACOR and the monitors all technical aspects of the contract and assists in contract administration. The COR and ACOR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies: coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR and ACOR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.12 Contractor Identification Requirements

1.12.1 Contractor Identification Requirements. In accordance with FAR 37.114(c), all contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces shall provide their employees with an easily readable identification (ID) badge indicating the employee’s name, the contractor’s name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel shall also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products and/or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate that the sender is a Contractor employee and include the Contractor's company name.

1.13 Common Access Card (CAC): Not required

1.13.1 The Government will provide special access badges as necessary. The Prime Contractor Facility Security Officer (FSO) shall ensure that all Contractor personnel acquire and maintain CACs. The approving Government Trusted Agent (TA) may give access to the FSO using the online Trusted Associate Sponsorship System (TASS), https://tass.dmdc.osd.mil/tass. Contractor eligibility remains in force during employment under the contract for those employees who have a valid and recurring requirement for access to Government facilities or automation systems (reference DD254 for additional security requirements) to perform those duties stipulated in the contract. The Contractor shall use a valid CAC to access the Government domain. The

Contractor shall immediately return the CACs to the COR when the Contractor employee’s employment is terminated or upon expiration of the contract. The CACs expire when Contractor employee’s eligibility terminates or three years from the issuance date, whichever occurs first.

The Contractor is responsible for all CACs and shall report all lost or stolen CACs to the COR immediately. If required.

1.14 Applicable Documents.

1.14.1 Applicable Documents. The following publications form a part of this contract. The publications below with which the Contractor shall comply are “Mandatory.” The Contractor shall use current commercial practices and publications whenever possible. A significant number of Army regulations that govern the conduct of the required work are listed below. The Contractor shall comply with other Government, Army, and NETCOM publications as applicable and necessary. The PWS may set a higher standard of performance than an applicable Army regulation. If, however, any provision in the PWS directly conflicts with, or sets a standard of performance lower than required by, an applicable Army regulation, or Army or DoD publication, policy or procedure, then the Contractor shall follow the applicable regulation publication, policy, or procedure. Unless otherwise noted, the publications can be accessed at www.apd.army.mil. Upon request, the Government will provide those publications not available on a web site. The Contractor shall comply with changes to publications. The Contractor shall inform the KO of any changes to a publication or documents that impact the cost of the contract.

1.15 Access to Protected Information

1.15.1 Access to Protected Information. Protected information means all non-public information, including, but not limited to, trade secrets or proprietary information of other Contractors, Government source selection information, Privacy Act or personally identifiable information (PII), or any other information with distribution limited by the Government. If, during the performance of this requirement, Contractor personnel obtain access by any means to protected information, they shall not disclose, publish, divulge, release, or make known, in any manner or to any extent, the information except as necessary to carry out duties under this contract.

Protected information shall be given only to persons specifically granted access to this sensitive information and may not be further divulged without specific prior written approval from an authorized U.S. Government individual. Further, contractor employees may use any non-public information for official/authorized Government purposes, and they shall not use the information for their personal gain, the gain of their employer, or the gain of anyone else. The Contractor shall notify the Contracting Officer of any potential organizational conflicts of interest created by any such access; however, a nondisclosure agreement will not overcome an Organizational Conflict of Interest (OCI) as defined in FAR Subpart 9.5. Moreover, the Trade Secrets Act prohibits releasing proprietary information without the owner’s consent. Accordingly, all Government Contractors are required to mark their proprietary information, and any time the Contractor is given inadvertent access to such marked information, the Contractor shall inform the Contracting Officer of the access.

1.16 Travel

1.16.1 No Travel required; this is maintenance contract.

1.16.2 The COR will issue travel subtasks via email to the Contractor that include destination, dates, duration of stay, purpose, and estimated cost. Travel requests for deployment will specify additional travel conditions. The Contractor shall not proceed without this notification and adequate contract funding.

1.16.3 The Contractor shall coordinate all contractor travel requirements with appropriate Government personnel within NETCOM at each location in advance of the actual travel to minimize the impact on Government travel requirements.

1.17 Safety.

1.17.1 Safety. The Contractor shall perform in a manner that assures maximum safety and protection for their employees and all personnel while performing work for this contract. The Contractor shall exercise surveillance on a continuing basis and shall eliminate or otherwise control existing or potential safety hazards.

1.17.2 The Contractor shall participate in the Government’s safety program. Compliance with provisions pertaining to safety of site facilities and equipment is mandatory. The Contractor shall establish and implement a comprehensive Safety Program Plan for use by contractor and sub-contractor employees. This Plan shall incorporate appropriate elements of 29 CFR 1910 and 1926, AR 385-10, NETCOM Reg 385-1 and applicable OSHA regulatory guidance. The Contractor shall provide the COR and KO with its Safety Program Plan within 30 calendar days of contract award for acceptance. The COR and KO will approve all updates to the Safety Program Plan before implementation.

1.17.3 The Contractor shall comply with all federal, state and local policies, directives, laws and regulations. During the performance of tasks requiring protective equipment and clothing, contractor employees shall wear safety items required by OSHA and as specified in the applicable regulations. The Contractor shall be responsible for providing personal protective equipment, clothing and training.

1.17.4 The COR may require the Contractor to cease operations associated with the performance of this contract for safety violation reasons. The Contractor shall correct any safety violations, caused by a contractor employee, during non-duty hours at no additional cost to the Government.

1.17.5 The Contractor shall ensure all employees receive the safety training required by all federal, state and local laws and policies. The Contractor shall maintain the safety training records and make them available to the COR and KO upon request.

1.17.6 Accident Reporting. Contractor shall provide verbal notification to the COR within 15 minutes of incident and written report within 24 hours using the guidance in AR 385-10 Army Safety Program and DA PAM 385-40 Army Accidents and Investigations Reporting. KO shall be notified within 24 hours of any accident resulting in hospitalization or fatality.

1.18 Security.

1.18.1 Security. This requirement will require access to classified and controlled or sensitive information and facilities. Upon performance start date, all Contractor personnel shall possess and maintain during the task order life a SECRET security clearance in accordance with DD Form 254, Contract Security Classification Specification. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. Contractor personnel may require access to SIPRNET in support of this work effort. SIPRNET access shall only be at specified Government work locations.

1.18.2 Threat Awareness and Reporting Program (TARP) Training. All contractor personnel assigned to this contract shall complete initial and annual TARP training. Completion of training shall be reported to the COR. Detailed requirements on TARP are stated in the DD Form 254.

1.18.3 Access and General Protection Security Policy and Procedures. Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office (PMO), Director of Emergency Services (DES), or Security Office. Contractor workforce shall comply with all personal identity verification requirements of FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.19 Service Contract Reporting.

1.19.1The requirement for contract manpower reporting shall be IAW FAR clause 52.204-14, Service Contract Reporting

1.19.1.1 The Contractor shall report ALL Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this task order via a secure data collection site. The Contractor is required to fill in all required data fields completely using the following web address: http://www.sam.gov.

1.19.1.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. For assistance, see the Help page on sam.gov.

1.20 Government Furnished Property

1.20.1 There will be no Government Furnished Property (GRP) under this contract. In accordance with FAR Part 45.00(5) the Government will make available Government property that is incidental to the place of performance.

1.20.2 Contractor Property- The Contractor shall provide all equipment, and items required to perform the requirements of this contract unless provided as incidental as indicated above or listed. All Contractor provided equipment shall be clearly marked and stored separately from Government property. Upon completion or termination of this contract, the Contractor shall remove all Contractor-owned equipment/property. If the Contractor does not remove Contractor-owned items NLT thirty (30) calendar days after the conclusion of the contract, the Government will properly dispose of the items.

1.20.3 Vehicle Requirements: The proposal shall include vehicles with capabilities to carry from 2 to 4 personnel and able to travel on paved roads within the area of operation not to exceed 200-mile radius. The proposal shall describe vehicle capabilities specifically designed to accomplish the tasks listed below and be able to carry personnel, tools and equipment. The proposal shall include vehicles, quantity, make, model, year information and assignment location. Vehicles must be clearly marked with the Contractor’s name on both sides of the vehicle. The Contractor shall ensure all vehicles used in fulfillment of this contract are properly licensed and insured.

1 1.20.4 The Contractor shall provide all equipment, parts, safety equipment and clothing, vehicles, tools, materials and items required to perform the requirements of this contract unless provided as incidental as indicated above or listed as GFP on the GFP attachment. All Contractor provided equipment shall be clearly marked and stored separately from Government property. Upon completion or termination of this contract, the Contractor shall remove all Contractor-owned equipment/property. If the Contractor does not remove Contractor-owned items NLT thirty (30) calendar days after the conclusion of the contract, the Government will properly dispose of the items.

1.21 Accounting for Contractor Support

1.21.1 The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor is required to completely fill in all the information in the format using the following Web address: https://www.sam.gov/SAM/. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Representative; (2) Contract number, including task or delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors;

https://www.sam.gov/SAM/

(6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where the Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor’s systems to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Army via the SAM secure data collection site. The contractor is required to completely fill-in all required data fields within SAM. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. See FAR 52.204-14 – Service Contract Reporting Requirements.

1.22 Invoices.

1.22.1 Invoices. The Contract shall submit Invoices to the Government using Wide Area Work Flow (WAWF) through the Procurement Integrated Enterprise Environment (PIEE) website piee.eb.mil a secure web-based system for electronic invoicing, receipt and acceptance.

2 Objectives

2.1 Contract Description

2.1.1 Software Maintenance.

Software maintenance shall include support which will provide the latest software releases and updates no less than once per quarter. The RNEC-FB will require a software support agreement which will allow NCR LMR access to the latest software releases for version SR10 A to keep the system current within the SR10A boundary. This may include performance enhancements, new features, or optional features. Upgrade designs must be included. This offering must cover all fixed end (infrastructure) components that have replaceable software. NCR LMR needs the contractor to be responsible for equipment provided by Harris that contains replaceable software.

Information regarding software releases shall be made available to NCR no less than once per quarter.

2.1.2 Land Mobile Radio and Information Assurance Support.

The RNEC-FB has a requirement for support of both Land Mobile Radio functions and Information Assurance functions. Duties would include the following lists of capabilities.

2.1.3 Land Mobile Radio Functions.

The contractor shall provide Land Mobile Radio Functions to the RNEC-FB National Capital Region Land Mobile Radio (NCR-LMR) and its customers; located in but not limited to the following sites: Fort AP Hill and extension site, VA, Fort Belvoir, VA, Joint Base Myer- Henderson Hall, VA, Fort Hamilton, NY, Fort McNair, DC, Fort Meade, MD, Navy Annex (Pentagon), Suitland, MD Tower Site, Tysons Corner, VA Tower Site, Germantown, MD Tower Site, Courthouse Road Tower Site. Site Raven Rock, Site C and Forest Glenn sites within the NCR LMR Network.

2.1.4 Required Training

To operate as a system administrator on the LMR network, personnel must have received specialized training for the NCR LMR equipment which is manufactured by Harris Corporation.

The only known vendor for this specialized training is Harris Corporation, and training is typically held at the Harris Lynchburg Headquarters, 221 Jefferson Ridge Parkway, Lynchburg, VA. The required coursework is as follows: Operational Training, P25IP System Administrative Training, P25IP System Maintenance Training.

2.1.5 Information Assurance Support. Information assurance updates shall include patches, updates, and the validation of all patches, bulletins, and security alerts of applications for Linux and windows. . This shall also include the monitoring of all Army Information Assurance Vulnerability Alerts as issued by US Army NETCOM to determine if any are applicable to the NCR-LMR system. NCR LMR shall be provided with patches and updates as part of the Information Assurance maintenance support. The contractor shall validate all operating system patches, updates, technical bulletins, and security alerts for all components of the NCR LMR Baseline system. The contractor must have credentials that follow the IA chart below. The contractor shall be responsible for obtaining the latest anti-virus definition files and evaluate the file against the NCR Baseline system. The contractor shall be responsible to monitor all Army Information Assurance Vulnerability Alerts (IAVA) as issued by the U.S. NETWORK ENTERPRISE TECHNOLOGY COMMAND/DOD IA Portal (IASE) and evaluate the IAVA against the NCR LMR baseline system to determine if the IAVA is applicable. This includes operating systems, network components (including switches, routers), databases, web servers, and security components, etc. The contractor shall be responsible for creating and distributing a quarterly IA system update disk to the RNEC- FORT BELVOIR with instructions. The contractor shall be responsible for the installation of the system update disk. The vendor shall document, in detail, the appropriate installation steps for all tasks as part of the instructions. In addition, the contractor shall apply quarterly system updates as part of the maintenance support.

This update process may include travel to outlying NCR LMR sites. The contractor shall be responsible for mitigating/fixing all CAT-I and CAT-II findings (to be addressed immediately if a tested Harris Patch is available, otherwise added to the resolution que for SUMS to be integrated in the next release. If the finding cannot be fully mitigated in the release, a detailed statement shall be issued detailing the reason and alternative mitigating measures); and CAT-III findings (to be resolved as system updates become available in the standard SUMS release. [for findings deemed vendor responsibility under contract terms]). Detailed reports shall be provided after quarterly system scans detailing remaining findings and the mitigation measures or intended SUMS integration details.

2.1.6 Infrastructure Maintenance.

Infrastructure maintenance shall include 24/7 maintenance support and the repair and replacement of fixed infrastructure equipment and technical support for software. The contractor shall provide maintenance coverage 24 hours per day, 7 days per week.

2.1.7 The contractor shall coordinate with the RNEC-FORT BELVOIR Point of Contact.

2.1.8 The contractor shall provide 24/7 maintenance for the site LMR infrastructure listed in the attached equipment list. The contractor shall review the attached equipment list provided to ensure all equipment/infrastructure installed/delivered is included in the proposal.

2.1.9 Response to system failures: Response to a major system failure, as defined below, shall be made within four (4) hours of notification by the site. Response to minor system failures, as defined below, shall be made within eight (8). Response to all other non-emergency issues, as defined below, shall be made within twenty-four (24) hours. RNEC-FB defines “respond” as actively taking steps to correct the failure or issue. Actively taking steps includes but is not limited to, remote connections, telephone assistance and dispatching technicians to the installation. Major System Failure – Danger to life, property, production or affecting more than 60% of the system or site channels; failure of the master site controller or loss of an entire repeater site; and/or site environment alarms. Minor System Failure – Significant system failure which affects less than 60% of equipment. Non-Emergency Issue – Intermittent system issues;

information questions; upgrades and/or preventive maintenance; or a cosmetic issue, such as documentation errors, general usage questions, and scheduled events such as preventive maintenance or products/system upgrades.

2.1.10 The contractor shall replace and repair fixed infrastructure equipment at the main and remote sites during the maintenance period. Personnel hired by the contractor shall be fully qualified to service, maintain, and install equipment according to the standards established by the equipment manufacturer. Board repair must be provided at the manufacturer’s authorized depot.

2.1.11 The contractors technical support staff shall have access to the manufacturer’s system, software, and product engineering staff to supplement its problem-solving capabilities in instances of unusual or complex p r o b l e m s.

2.1.12 Preventive Maintenance. The contractor shall perform semi-annual system preventive maintenance and analysis to keep the system working at an optimum level and at factory specifications, which shall include system testing, alignment checks, and equipment cleaning procedures. The contractor shall provide operational testing and alignment, as applicable, on infrastructure and fixed network equipment to ensure the equipment meets original manufacturer’s specifications. Contractor shall remove any oil, dust, and/or foreign substances from the equipment, clean filters, if applicable, perform corrosion control, and measure, record, align, and make all applicable equipment parameter adjustments, to include frequency modulation in accordance with best applicable equipment parameter adjustments, to include frequency modulation in accordance with the best commercial practices. The first preventive maintenance inspection shall occur upon acceptance of the maintenance contract and semi-annually from the anniversary date thereafter. The Preventative Maintenance activities shall be documented, and a copy e-mailed to the COR and delivered to the NCR LMR through the RNEC-FORT BELVOIR TECHNICAL POC no later than 30 days after preventative maintenance. Activities shall include, but shall not be limited to Transmit Frequency, Deviation:

Transmitter Power, Reflected Power in Antenna line (VSWR), Combiners and circulator loss, Receive Sensitivity, Audio Output levels.

3. Technical Requirements

3.1 Repair Qualifications

Personnel hired by the contractor shall be fully qualified to service, maintain, and install equipment. The contractor shall state the credentials of the personnel proposed. The contractor shall ensure that all maintenance personnel assigned to this effort have a current IT Level II Access investigation or equivalent as described in AR 25-2 and DoDD 8570.1. Proper forms shall be completed by the Contractor Facility Security Officer (FSO) and submitted to the Contracting Officer after Delivery Order award for verification. A government escort will be available for all temporary LMR maintenance personnel.

3.1.1 Regular Business Hours Help Line:

The contractor shall provide an 800 number Help Desk function during regular business hours, Monday through Friday, 9 a.m. – 5 p.m. EST, for technical questions, satisfaction issues, and user support questions relating to equipment features, functions, and software applications for radio communications.

3.1.2 Toll Free Hot Line:

The contractor shall provide technical assistance 24/7 (24 hours per day, 7 days per week, including holidays). The line shall be manned with system support engineers and technical consultants who are able to troubleshoot issues that exist within the infrastructure.

3.1.3 Test Equipment:

The contractor shall have sufficient appropriate test equipment to ensure swift and effective adjustment and repair of radios and fixed equipment. Test equipment must meet all requirements of the FCC and manufacturer’s recommendations.

3.1.4 Spare Parts:

A sufficient supply of spare parts shall be maintained by the contractor to allow immediate restoration of operations of the system infrastructure. If these parts are consumed, replacement stock shall be available via emergency request and Next Flight Out airfreight shipments within twenty-four hours of the equipment failure for major system failure as defined above Warranty:

All repairs shall carry a standard 90-day warranty.

3.1.5 Warranty

All repairs shall carry a standard 90-day warranty.

3.1.6 Meetings

The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart

42.5. The contracting officer, Contracting…