Attachment 2- PWS Rec Sites.pdf

12444123Q0030 Attachment 2 - PWS Recreation Facilities

PERFORMANCE WORK STATEMENT (PWS) and SPECIFICATIONS

CROATAN NATIONAL FOREST JANITORIAL SERVICES – RECREATION FACILITIES

A. DESCRIPTION

The Contractor shall provide all labor, transportation, supplies, and management necessary to provide

Janitorial services at the Croatan National Forest Recreation Facilities. These facilities are located inside the boundaries of the Croatan National Forest and are below. The Contractor is to perform the janitorial services at the sites listed below and on the Schedule of Items at the times and frequencies specified for each site herein. If a facility/site is closed permanently or temporary, notification will be given to the contractor, and no fee will be charged for that area.

B. FACILITY SPECIFICATIONS

Recreation Sites and Required Work List

• Cedar Point Recreation Area - GPS Location: 34.6926613647, -77.0838928096

a. Showerhouse – 1,200 SF, 6 Toilets, 1 Urinal, 5 Showers, 3 Sinks– Triweekly cleaning and trash removal (Monday, Thursday, Saturday)

b. Day Use Bathroom- 250 SF, 2 Toilets, 2 sinks. Triweekly cleaning & trash removal

(Monday, Thursday, Saturday)

c. Trash removal- 2 trash cans with 2, 32-gallon trash bags each, Triweekly removal

(Monday, Thursday, Saturday)

• Neuse River/Flanners Beach Recreation Area - GPS Location: 34.9831988173, -76.9488840402

a. Showerhouse - 1500 SF, 3 showers, 4 toilets, 1 urinal. Tri-weekly cleaning (Monday, Thursday, Saturday)

b. Bathroom – 520 SF, 5 toilets, 1 urinal. Tri-weekly cleaning (Monday, Thursday, Saturday)

c. Trash removal - Triweekly removal. (Monday, Thursday, Saturday)

d. Day Use Restroom - 4 single room Flush Toilets, 4 Sinks. Tri-weekly cleaning

(Monday, Thursday, Saturday)

e. Trash removal - 2 trash cans with 2, 32-gallon trash bags each, Triweekly removal

• Oyster point Campground - GPS Location: 34.7608773782, -76.7619264936

a. Vault toilet A - 100 SF, 1 toilet. Tri-weekly cleaning (Monday, Thursday, Saturday)

b. Vault toilet B - 200 SF, 2 toilets. Tri-weekly cleaning (Monday, Thursday, Saturday)

c. Trash removal - 3 trash cans with 2, 32-gallon trash bags each, Triweekly removal

• Black Swamp OHV Trail head - GPS Location: 34.9067616939, -77.1012953875

a. Vault toilet – 200 SF, 2 toilets. 1 time per week April 1st-September 30

b. Trash removal - 1 trash cans with 2, 32-gallon trash bags each. 1 time per week April

1st-September 30.

• Brices Creek - GPS Location: 35.0487661966, -77.0493947493

a. Vault toilet - 200 SF, 2 Toilets. Weekly Cleaning.

b. Trash removal- 2 trash cans with 2, 32-gallon trash bags each. Weekly removal.

• Cahooque Creek - GPS Location: 34.9166806012, -76.8526167345

a. Vault toilet - 100 SF, 1 toilet. 1 time per week April 1st-Oct 31st, 1 time every other week Nov 1 - March 31.

b. Trash removal- 1 trash cans with 2, 32-gallon trash bags each. 1 time per week April

1st-Oct 31st, 1 time every other week Nov 1 - March 31.

• Dixon Field - GPS Location: 34.819388187, -77.185044986

a. Vault toilet - 100 SF, 1 toilet. 1 time per week April 1st-Oct 31st, 1 time every Month

Nov 1 - March 31.

b. Trash removal- 1 trash can with 2, 32-gallon trash bags each. 1 time per week April

1st-Oct 31st, 1 time every Month Nov 1 - March 31.

• Fisher’s Landing - GPS Location: 35.0002688389, -76.9767556059

a. Vault toilet – 200 SF, 2 toilets. Weekly cleaning.

b. Trash removal- 1 trash cans with 2, 32-gallon trash bags each. Weekly removal.

• Haywood landing - GPS Location: 34.819388187, -77.185044986

a. Vault toilet – 200 SF, 2 toilets. 1 time per week April 1st-Oct 31, 1 time every other week Nov 1 - March 31.

1st-Oct 31st, 1 time every other week Nov 1 - March 31.

• Island Creek Trailhead - GPS Location: 35.0270724677, -77.1362681078

a. Trash removal - 1 trash cans with 2, 32-gallon trash bags each. 1 time per week April

• Long Point boat ramp - GPs Location: 34.798186204, -77.178026596

a. Vault toilet - 100 SF, 1 toilet. Weekly Cleaning.

• Pinecliff Day Use Area - GPS Location: 34.9381233532, -76.8221004817

a. Vault toilet – 200 SF, 2 toilets. Weekly cleaning.

• Pinecliff Equestrian Area - GPS Location: 34.9273572639, -76.8200134709

a. Vault toilet - 100 SF, 1 toilet. 1 time per week April 1st-September 30.

• Siddie Fields - GPS Location: 34.9295961225, -76.7916343122

a. Vault toilet-100 SF, 1 toilet. Weekly Cleaning.

C. WORKING HOURS

All work shall be performed during daylight hours (8:00am-6:00Pm EST) and as to not interrupt normal use or comfort. This will include working federal Holidays if such days fall on the normal cleaning schedule.

The Contractor shall maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein.

D. GENERAL REQUIREMENTS

Contract Document - A copy of the contract must be made available for contracting staff by the contractor.

Trash Collection - The term "Trash Collection" includes both the removal of trash from trash receptacles and the area immediately outside (defined as a 30’ perimeter) the trash receptacles. A list of trash cans is included in the Recreation Sites and Required Work List section above. All Trash Cans shall be emptied, sanitized inside and outside monthly for odor free use, liners replaced every time, litter in and within 30ft around cans removed. Additional cans may be added at the Government’s discretion. The cost for service shall be at the current contract rates.

General Cleaning and Disinfecting - The contractor shall clean all visible dirty surfaces using detergents or cleaning products compatible with the surface materials being cleaned and in accordance with directions provided by the product manufacturer and only product approved by the Contracting Officer

Representative (COR).

The contractor shall wipe down all solid, high contact surfaces using a disinfectant. Contractor shall use the product in accordance with directions provided by the manufacturer. Examples of solid, high contact surfaces include but are not limited to handrails, doorknobs, light switches, countertops, water faucets and handles, work surfaces, sinks, toilets and shower control handles or buttons, restroom stalls, toilet paper and other paper dispensers, door handles and push plates, and drinking fountain controls.

Disinfected surfaces should be allowed to air dry.

Cleaning Restrooms- Restroom fixtures, including commode(s), urinals, lavatories, risers, and sinks shall be washed utilizing a disinfecting cleaner and shall be free of stains and odors. Scouring pads, scrubbers, and an approved toilet bowl cleaner shall be used to remove stains from urinals and toilets.

Brushes, sponges, and cloths that have been used to clean any other part of the restroom (including toilets, urinals, walls, floors, risers, partitions) shall not be used to clean lavatories or sinks. Floors shall be swept free of dirt and mopped with a disinfectant cleaner. If restroom has no floor drain, any liquid will be removed by way of the door using the appropriate tool (ex. Squeegee). Restroom interiors, ceilings, light fixtures, should be free of dirt, feces, trash, spider webs, and insects. Floor drains, if present, shall be cleaned and flushed with a disinfectant. Bathroom walls, partitions, walls, and doors shall be cleaned free of dirt, and stains and disinfected. Mirrors shall be cleaned and polished. All metal fixtures and hardware shall be cleaned. Waste containers shall be emptied, disinfected, and plastic liners replaced.

Servicing Restrooms - Servicing restrooms shall include inspecting, replenishing, and cleaning dispensers.

Restroom supplies, include, but are not limited to, paper towels, toilet tissue, disposal seat covers and soap.

All supplies shall meet the requirements of the dispenser or holder and should be approved by the Co or

COR. The restrooms shall be stocked with sufficient supplies to ensure that the supplies will last until the next scheduled service.

E. SPECIFIC TASKS

C.1. GENERAL CLEANING

• Empty all waste containers, pick up all debris within 30ft of containers, and change liners. Waste containers shall be cleaned and disinfected as needed or at a minimum of once a month.

• All waste shall be placed in outside dumpster containers unless the container is full, the waste is too large, or it is on their list of unacceptable materials.

• Sweep all entryways and landings for restrooms and showers

• Clean and disinfect all drinking fountains. (No brush used in the restroom shall be used for this purpose).

• Fill paper towel dispensers, toilet paper dispensers, and replenish soap supplies.

C.2. RESTROOM CLEANING

• Wash and sanitize inside and outside of all toilets, risers, and urinals. All surfaces shall be free of stains, rust or encrustation.

• Wash and disinfect all sinks, bowls and fixtures. All surfaces shall be free of stains, dirt, and streaks.

• Floors will be swept, mopped, and disinfected with appropriate cleaner to remove all dirt, debris, and stains from tile surface and grouted areas. Cleaners used will not be abrasive to ensure floors are not damaged.

• All tile surfaces (baseboards and walls) will be cleaned with appropriate cleaner to remove all dirt and stains from surfaces and grouted areas.

• Mirrors, shelving, dispensers, and chromium fixtures shall be damp-wiped and polished.

• Replenish paper towel and toilet paper dispensers, and soap as needed.

• Wash partitions as needed, but no less than once a month.

C.3. FLOOR CARE

• Uncarpeted areas shall be swept then damp mopped or pressure washed in a manner that will not damage the floors.

C.4. Cleaning Light Fixtures

• When needed or at least once per year light covers will be taken down and cleaned and replaced. If bulbs are not functioning, then please notify the COR for bulb replacement.

F. CONTRACTOR FURNISHED MATERIALS AND SUPPLIES

The Contractor shall supply all materials and supplies required under this scope of work. Materials and supplies include, but are not limited to: cleaning products, c-fold paper towels, soap in provided dispensers, and trash can liners.

Contractor shall purchase and use Bio-Based Products in accordance with 7U.S.C.8102(c)(3) and FAR 52.223-1 Biobased Product Certification. Contractor shall purchase supplies in accordance with 48 CFR 52.208-9 and FAR 52.208-9 Contractor Use of Mandatory Sources of Supply or Services. Materials and equipment shall be of the type and quality used in large scale commercial cleaning operations and shall be approved by the Contracting Officer’s Representative (COR) before use.

G. GOVERNMENT FURNISHED EQUIPMENT / ITEMS (GFE)

The Government will furnish animal resistant trash cans at every location possible. Contractor is responsible for repair or replacement of GFE that is broken while they use it.

H. GOVERNMENT FURNISHED UTILITIES

The Government will furnish utilities (electricity, potable water) at no cost to the Contractor. The

Contractor shall not change or modify utility systems or components without prior written approval of the CO.

I. CONSERVATION OF UTILITIES

The Contractor shall ensure that employees practice utility conservation. The Contractor is responsible for operating under conditions that prevent the waste of utilities, not limited to:

Lights must be used only in areas where work is actually being performed.

Employees must not adjust mechanical equipment controls for heating, ventilation, and air conditioning systems.

Water faucets or valves must be turned off when not in use.

Failure to do so may result in charges to the Contractor for electricity and/or forced efficiency measures.

J. MAINTENANCE/JANITORIAL AREAS

Areas shall be kept clean, neat, safe, stocked, and organized.

K. WORKMANSHIP

All services covered under this PWS shall be done in such a manner so that all items covered shall be kept in a safe, neat, clean, healthy, and aesthetically pleasing way on a schedule that compliments each facility’s and facility event’s use.

L. MINOR REPAIRS

Check during cleaning and notify COR of any of the following items if blown, broken, or leaking: light bulbs, flush valves, levers, ballcocks, loose and broken commode seats and mounts, faucets, showers, drains, piping, water heater, and mop sinks. Failure to notify of broken items will not alleviate the requirement of completing any task in this contract.

M. PROTECTION OF THE BUILDING AND EQUIPMENT

For the protection of the building, its equipment and the facilitation of the business conducted therein, first quality cleaning shall be required. Careless performance of work will not be tolerated. Unsatisfactory work will be documented and the Contractor will be required to reworked the deficiencies to improve the overall work results. If rework cannot be performed, then deductions will occur and if shown to be a constant, the contract may be terminated for convenience. The Contractor is responsible for performing quality control measures on the work being performed to ensure that the requirements of the specification and the terms and conditions of this contract are being met. The Contractor shall provide as many trained employees as necessary to perform the services herein specified.

RESPONSIBILITIES

• Contractor shall be responsible for any keys issued to them and shall be responsible for any costs incurred as a result of loss or misuse.

• All storage areas for the buildings shall be kept locked.

• In the interest of energy conservation, lights shall be turned on only in those areas where work is being performed and shall immediately be turned off upon completion of the work. Security lights shall be left on at all times.

• Contractor employees are only to use Government telephones for emergencies only.

• Care shall be taken not to damage any fixtures or equipment located in the buildings. Repair of any damage which occurs during cleaning shall be the Contractor’s responsibility. To protect the Contractor, all equipment shall be inspected jointly at the beginning of the contract period by the Contractor and the Contracting Officers Representative or his designated representative.

Interference with Government Business. The Contractor shall schedule and arrange work to limit interference with the normal occurrence of Government business and mission. In those cases where some interference may be essentially unavoidable, the Contractor shall be responsible to make every effort to minimize the impact of the interference, inconvenience, customer discomfort, etc.

Protection of Government Property. During execution of the work, the Contractor shall take special care to protect Government property including fixtures, furniture, walls, baseboards, and other surfaces from materials/cleaners not intended to be used on that surface.

Accidental splashes shall be removed immediately. The Contractor shall repair and replace areas damaged, as a result of work under this contract, to their original condition, to include painting, refinishing, or replacement, if necessary, at no cost to the Government. The Contractor is prohibited from using Government telephones, facilities, or office equipment provided for official Government use.

Smoking is not permitted in any building at any time.

Security. The Contractor shall provide the Contracting Officer with a list of names, addresses, driver's licenses, and telephone numbers of all the Contractor's employees that will be working at these facilities. The list shall be submitted prior to the first workday of the contract period, and any changes to the list shall be provided within twenty-four (24) hours of such change. The Contractor and all employees shall wear badges, monogram clothing or provide identification when asked by staff.

Employees shall be required to dress neatly, commensurate with the tasks being performed.

N. Surveillance Methods and Analysis for Quality Assurance

PERFORMANCE REQUIREMENTS SUMMARY

REQUIRED

SERVICES STANDARD

ACCEPTABLE

QUALITY LEVEL

METHOD OF

SURVEILLANCE DEDUCTS

Trash collection

Perform in accordance with the PWS 96%

Random Inspection & Customer

Input/Feedback

If re-work cannot be performed in 24 hours.

5% per month Per Occurrence

Restroom Cleaning and Servicing

Perform in accordance with the PWS 97%

Random Inspection & Customer

Input/Feedback

If re-work cannot be performed in 24 hours.

5% per month Per Occurrence

Provide Quality Customer Service

Perform in accordance with the PWS, PG. 5, Workforce appearance and conduct

No more than 1 valid customer complaints per month against employees

Random Inspection & Customer

Input/Feedback $100 per complaint past 1

O. WAREHOUSING/OFFLOADING SUPPORT

Contractor is responsible to accept and offload any freight shipments of supplies. It is the responsibility of the contractor to communicate delivery of freight goods to appropriate personnel within 24 hours of delivery via email or phone call. If no space is available for the supplies delivered, the contract must make alternate arrangements for supply storage.

P. PROTECTION OF LAND AREAS

The facilities, structures, programs, activities and areas outside the limits of work performed under this contract shall be preserved in the condition at contract award, minus fair wear and tear. The Contractor shall confine activity to areas defined for work or specifically assigned for Contractor use.

Q. GENERAL CLEAN UP

Contractor-generated debris and rubbish shall be removed from the work site daily. The Contractor may utilize dumpsters located at the facilities unless the container is full, the waste is too large, or it is on their list of unacceptable materials, with prior permission provided by the CO. If the container is full, the waste is too large, or the material is on their list of unacceptable materials, then the contractor must transport the refuse or debris to an appropriate location for disposal. Debris shall be removed and transported in a manner to prevent spillage on the roads, parking areas, and adjacent areas. The

Contractor shall notify the COR within 2 hours of any spills or leaks caused by the Contractor’s

(employees or subcontractors) actions. The Contractor is solely responsible for any and all spills or leaks and subsequent clean ups that may be required during the performance of this contract which occur as a result of or are contributed to by the actions of its agents, employees, or subcontractors. The

Contractor shall clean up such spills or leaks to the satisfaction of the Government.

R. CONTRACTOR’S MANAGER

The Contractor shall have a Project Manager who shall be responsible for ensuring the requirements of this PWS are met. This person, and an alternate who shall act for the Contractor when the Project

Manager is absent, shall be designated in writing to the Contracting Officer (CO) within 7 calendar days prior to the contract start date. The Project Manager and the alternate shall be given authority to make decisions on contract matters on behalf of the Contractor and shall be the central point of contact for the Government. The Contractor shall notify the CO and CORs of the name of the current designated

Project Manager to be contacted, and a contact phone number. This information shall be provided via e-mail as changes occur. The Project Manager or an alternate shall be available during normal business hours and shall be available within two hours of notification by the Government to discuss matters related to the contract. The Project Manager and alternate shall be able to communicate effectively in

English, both orally and in writing.

S. CONTRACTOR’S WORK FORCE

The Contractor shall furnish all personnel required for efficient operation of all phases of work required under this PWS, including those performing the services. A list of employees shall be provided 5 days prior to contract start date The Contractor shall provide any required uniforms and personal protective equipment and apparel (i.e., safety glasses, shoes, headwear, etc.) required for use by Contractor personnel performing work under this PWS.

The Contractor shall ensure that a background investigation is conducted on all Contractor employees.

The CO can request a copy of the background check for prime and subcontractor on the facility. The

Contractor shall ensure employees who have dealings or contact with Government employees or any member of the public speak and understand English. The Contractor shall submit a list of personnel names, job titles, and work locations to the CO within 15 calendar days of contract award and as changes occur.

T. CONTRACTOR’S WORK FORCE APPEARANCE AND CONDUCT

Minimum uniforms required under this contract shall consist of a shirt with the company name/logo. If the Contractor chooses to issue caps, the cap shall also contain the company name/logo. The name of the employee shall be prominently displayed on the shirt, either by a badge, nametag, or sewn on, unless this causes a safety issue. The employees shall dress appropriately and shall present a neat and clean appearance.

The Contractor shall be responsible for the conduct of all Contractor employees. The Government reserves the right to require the Contractor to remove any employee(s) for misconduct, for security reasons, or for otherwise endangering the physical security of persons or property. Removal of employees for such causes does not relieve the Contractor of the requirement to provide sufficient personnel to adequately perform tasks and services required under this contract.

U. PHASE-IN

During the 30-day period immediately prior to the contract start date, the Contractor and the

Contractor’s key personnel shall be allowed to observe the incumbent Contractor’s operations in order to become familiar with contract operations. All labor during this period is at the Contractor’s expense and shall not be reimbursed by the Government. The Contractor shall fully cooperate with the incumbent Contractor so as to not interfere with contract operations. The Contractor shall notify the CO in writing if they intend to utilize the phase-in option.

V. PHASE-OUT

During the 30-day period immediately prior to the expiration or termination of this contract, the

Contractor shall permit the successor Contractor and the successor’s key personnel to observe and become familiar with contract operations. The Contractor shall remain responsible and liable for the completion of all requirements of this contract that begin on or before the final day of this contract. The

Contractor shall not defer any requirements for the purpose of avoiding responsibility and transferring such responsibility to the successor Contractor or to the Government. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with work or duties.