Attachment 2 - PWS Monaco Bi-Annual Service FY24.pdf

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PERFORMANCE WORK STATEMENT

FOR Fire Station 1 Monaco PMI

Service

3 June 2024

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SECTION 1

DESCRIPTION OF

SERVICES

1.1 Scope of Work: The Contractor shall furnish all personnel, equipment, tools, materials, supplies, transportation, and labor necessary to perform inspection, maintenance of the Monaco systems located on site. All scheduling, entry and service hours shall be within the PWS. All services will be performed at 4167 Tyndall Ave, Building 277 Nellis AFB, Nv.

1.2 Scheduling. The Contractor shall coordinate with the Fire Department for scheduling. The bi-annual servicing shall take place within the month of October 2024 and April 2025. Should servicing need to be accomplished outside the following time periods a request for an adjustment must be made.

Servicing periods shall be routed through the following POC’s :

Primary POC: TSgt Vernon, Brandon / Phone 702-652-9630/ Email: brandon.vernon@us.af.mil

Secondary POC: SSgt Urrutia, Alex / Phone 702-652-6242/ Email: alex.urrutia@us.af.mil

1.3 Services/Responsobilities. The Contractor shall ensure the following items are performed by trained Monaco personnel as part of this proposal as applicable to the Base per PMI trip:

• Will provide completed reports after completion of trip

• Provide any recommendations for upgrades/changes to the D-21 System

• Clean and verify operation of the internal and exterior components of the D- 21 PCs

• Ensure all cards are seated and operating properly

• Check operational status of internal fans

• Clean filters as applicable

• Check and re-seat cables and connectors as necessary

• Defragment the hard drive and clean the hard drive carrier

• Perform printer service to include the following:

• Check ink/toner level if supported in the existing model

• Ensure correct drivers are installed on each D-21/EM desktop computer

• Print test page from each D-21/EM desktop computer

• Update the D-21 software to the most current site applicable version as determined by Monaco Enterprises, Inc.

• Perform Antivirus updates

• Requires GOV provided McAfee

• Update RMF Ready Software settings to meet new STIG’s

• Requires existing RMF Ready software

• RMF Ready software updates can only be provided on Windows 10 CPU’s

• Update D-21 MAP software/layers if applicable mailto:brandon.vernon@us.af.mil

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• Create a complete database backup, archive database (if determined to be necessary by on-site technician) to improve system performance, and provide backup to the Base on removable media

• Clean and visually inspect all D-21 monitors, adjusting any settings as necessary; tighten cables/connectors and label if necessary

• Conduct extended system-wide poll from each RFM (primary and alternates), test the system’s performance and assist in the correction of any deficiencies in the database

• Check rack mounted UPS systems:

• If digital readout exists, note current load and battery charge percentages; perform either a self-test if applicable to the UPS model or a 15-minute load test and record results

• If no digital readout exists, perform a 15-minute load test and record results

• For all UPS systems, verify that only Fire Reporting systems are connected and report any issues to the representative of the AHJ

• Verify network connectivity between all D-21 network computers and devices

• Verify and test Monaco support connection to allow for continued 24-hour support from the

Monaco D-21 help desk

• Ensure redundant D-21 database is synchronized with the primary D-21 database

• Perform redundant server takeover test

• Update media files if new files are available

• Check condition of all D-21 rack equipment if installed, ensure all connections are secure and all computers and units are operating as intended; note off-normal units on customer report

• Provide a copy of the D-21 software installation disk for archive purposes

• Provide electronic copies of new D-21 manuals if available

• Visually inspect and functionally test Tone Panels, GPIOs, Network Video Monitoring, Mobile

Base Stations, and Remote Station Alerting equipment (if installed), clean equipment if accessible at ground level

• Clean the RFM(s), verify redundant RFM operation if in service

• Visually inspect the antenna network from ground level and measure and record forward and reflected power on each RFM-X, RFM-7000, and each RFM Repeater (accessibility must be provided by the site)

• Update the RFM firmware to the most current site applicable version if necessary

• For Radio network connected mobiles, perform a drive test in at least one Mobile Client equipped vehicle to verify mobile connectivity to each Mobile Base Station

• Inspect Monaco provided DVR equipment (if installed) and ensure lines are recording normally

• Inspect Monaco network video monitoring (NVM) systems and provide status reports for any non-functioning cameras (if installed)

• Update D-21 Hazmat and Technical manuals, if available

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• Update the D-21 Map, if updates to the existing ESRI map files are provided within 30 days of PO/Contract award

• Validate the system performance after installation

• Provide up to 4 hours of D-21 operator training after system initialization while the installation technician is on-site

• At the conclusion of the project Monaco will provide forms, system drawings, and documentation to detail the work that has been completed

• Additional Service during PMI trip #1

• Monaco technician to provide detailed technology upgrades list All work not specifically included in this proposal, or any changes to this Bill of Materials or Scope of Work not due to Monaco's fault, will be billed at our standard pricing and standard regular or overtime rates.

As applicable, additional travel-related costs would also apply. This work or these changes

1.4 Corrective Maintenance and Repair: The Contractor shall ensure that emergency notification capabilities remain operational at all times. The Contractor shall ensure that the corrective maintenance and inspection returns all systems to fully operational level. The Contractor shall provide all parts and materials for repairs. Should any additional repairs/costs need to be performed they must not exceed the servicing cap of $2,500 per visit. All additional repairs/costs must be approved by the departments POC: SSgt Urrutia, Alex

1.5 Government-Furnished Property (GFP). The government will furnish an area to work in, electricity, water, and sewage service necessary to accomplish the work IAW this contract. The contractor shall adhere to all base level utility conservation practices. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

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SECTION III

GENERAL INFORMATION

2.2 Hours of Operation: Perform the inspection, maintenance during the hours of 6:00 a.m. – 3:00 p.m., Monday through Friday

The contractor is not required to provide service on the following days:

New Year’s Day (January) Labor Day (September) Martin Luther King Day (January) Columbus Day (October) President’s Day (February) Veteran’s Day (November) Memorial Day (May) Thanksgiving Day (November) Independence Day (July) Christmas Day (December)

2.3 Hazardous Waste. All hazardous waste generated from contract activities shall be disposed of according to all federal and state regulations. The contractor shall make correct waste determinations for each waste stream. The contractor shall ensure proper waste packing, labeling, hazardous waste manifesting, and transport from accumulation site to ultimate disposal. The Contractor shall ensure the waste goes to a properly permitted treatment/disposal facility and that all manifests and any other required documentation are available to the Nellis AFB Environmental Flight before submittal of invoice. The Contractor shall pay all costs associated with hazardous waste management and disposal. All fines/penalties assessed by state, local or federal agencies for hazardous waste laws violated shall be paid by the contractor. The Contractor shall contact the 99th AMDS/SGPB Bio Environmental Flight immediately at 702-652-3300 upon hazardous waste generation.

2.4 Contractor Employees. The Contractor shall not employ persons for work on this contract if such employee is identified to the Contractor as a potential threat to the health, safety, security or operational mission of the installation and its population.

2.4.1 The Contractor shall present a neat appearance and be easily recognized as Contractor employees. The Contractor shall ensure the identification of all employees shall be accomplished by wearing badges and by Contractor-provided distinctive clothing bearing the name of the Contractor. The Contractor shall wear a Government-issued identification badge at all times.

2.5 Security Requirements for Nellis AFB: The Contractor shall comply with all Nellis

AFB security requirements imposed by the installation commander at all times while on the premises to include not using cell phones while operating a vehicle on base. The Contractor shall obtain the necessary badge(s) required for access to Nellis AFB.

2.5.1 Badge Request. The Contractor shall request, on company stationery including address, telephone number, and contract number a list of employees, with the full legal name, social security number, date of birth and place of birth requiring access to Nellis AFB. Each contractor employee must obtain the necessary badge within the 10-day period. When a badge is requested for a new

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2.5.2 The Contractor employees shall apply for individual identification badges at the Nellis AFB Visitor’s Control Center; Building 698 upon employment after access letter is on file with security forces. Badges are processed Monday through Friday from 6:00 a.m. to 2:30 p.m.

No appointment is necessary. Upon completion or termination of the contract, or termination of a contractor employee, surrender identification badge(s), to their contract manager who in-turn shall surrender the badge(s) to the Contracting Office Security Forces the following workday.

2.6 Vehicle Requirements: The Contractor shall ensure the proper state vehicle registration, proof of insurance and a valid driver’s license are required to drive on Nellis AFB. All commercial vehicles must enter through the Speedway Gate, the primary search area for all commercial delivery vehicles.

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2.7 Quality Assurance: The government will evaluate the contractor’s performance under this contract through on-site inspections and customer complaints. The Non Commisioned Officer In Charge (NCOIC) of dispatch, shall routinely perform quality checks during their scheduled services.

2.8 Performance of Services During Crisis Declared by the National Command Authority or Overseas Combatant Commander. In accordance with Department of Defense (DoD) Instruction (DoDI) 3020.37, paragraph E2.1.1., (See Section V-TE-2) a crisis situation is defined as: Any emergency so declared by the National Command Authority or the overseas Combatant Commander, whether or not U.S. Armed Forced are involved, minimally encompassing civil unrest or insurrection, civil war, civil disorder, terrorism, hostilities buildup, wartime conditions, disasters or international conflict presenting a serious threat to DoD interest. It is determined that the contractor is not required to perform services under this contract during a crisis unless otherwise directed by an authorized government representative.

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