Attachment-2 PWS.pdf

PERFORMANCE WORK STATEMENT

NAVY OPERATED AIR MOBILITY COMMAND AIR TERMINAL

AIR TERMINAL AND GROUND HANDLING SERVICES

NAVAL SUPPLY ACTIVITY BAHRAIN

BAHRAIN (MILITARY) AIR TERMINAL

MUHARRAQ, BAHRAIN

SECTION I: DESCRIPTION OF SERVICES

1.1. The Contractor shall provide Air Terminal Ground Handling Services (ATGHS) in support of the Defense Transportation System (DTS) to include but not limited to all United States (U.S.) Government owned or operated aircraft, U.S. sponsored foreign Government or civil aircraft, commercial contract aircraft, and commercial tendered aircraft at Bahrain International Airport, Muharraq, Kingdom of Bahrain. The Contractor shall facilitate on-time aircraft departures and maintain the ability to provide sustained ATGHS for a Working Maximum on Ground (MOG) capability of one (1) wide-body aircraft and two (2) narrow-body aircraft simultaneously, or the equivalent thereof as defined in Appendix A.

1.2. Background: This contract is to provide continuous ATGHS in support of the Defense Transportation System (DTS) to include but not limited to all U.S. Government owned or operated aircraft, U.S. sponsored Foreign Government and Civilian aircraft, Coalition Forces aircraft, and Commercial Contract aircraft. The contract provides on-time aircraft servicing, loading, unloading, and handling of military cargo, mail, hazardous materials, and passengers and baggage.

1.3. Scope: The Contractor shall facilitate on-time aircraft departures and maintain the ability to provide sustained ATGHS for a working Maximum on Ground (WMOG) capability of one (1) wide-body aircraft and two (2) narrow-body aircraft simultaneously, or the equivalent thereof, as defined in Appendix A.

1.4. Recognized Holidays: None. The Contractor shall provide services on all U.S. and Bahrain Holidays.

1.5. Hours of Operation: The Contractor shall perform the services required under this contract to meet all mission requirements to include weekends and holidays, 365 days a year, 24 hours a day.

1.6. Place of Performance: Performance will be at Bahrain International Airport, Muharraq, Kingdom of Bahrain.

1.7. Responsibilities: The Contractor shall provide adequate and timely ATGHS at Bahrain International Airport.

Providing overall management, vehicles, tools, supplies, and equipment, except as annotated in Appendix D, ensuring all services required for ATGHS are performed in accordance with this PWS.

SECTION II: SPECIFIC TASK

2.1. Aircraft Loading and Unloading

2.1.1. The contractor shall:

2.1.2. Receive daily mission schedules from the Air Terminal Operations Center (ATOC) Not Later than (NLT) than 2300 local time (L); updates will be provided as required to capture changes, e.g., additional missions, cancellations, and delays, etc.

2.1.3. Provide aircraft loading and unloading services. Coordinating originating/terminating/in-transit cargo, mail, passengers, and passenger baggage loading/unloading requirements with ATOC.

2.1.4. Pre-position and sequence originating cargo and mail loads prior to aircraft arrival.

2.1.5. Pre-position aircraft unloading equipment prior to aircraft block-in.

2.1.6. Ensure all 463L aircraft pallets are placed on three-point dunnage or pallet dollies.

2.1.7. Transport cargo and/or mail loads to/from the air terminal and the aircraft. The Contractor will ensure 463L pallets are placed on three-point dunnage upon delivery to the Air Cargo Terminal.

2.1.8. Secure loose cargo, mail, passenger baggage; 463L aircraft pallets and pallet trains; and rolling stock onboard the aircraft under the supervision of an aircrew representative.

2.1.9. Load/unload ordinary/registered mail and signature service/classified cargo only under the direct surveillance of a designated U.S. Government representative. The COR will provide the Contractor a letter designating U.S.

Government representatives.

2.1.10. When an authorized U.S. Government representative is not present, coordinate unloading ordinary/ registered mail and signature service/ classified cargo under the direct surveillance of the Aircraft Commander's representative in order to gain access to other terminating cargo. Thru-load shipments will be re-loaded under the surveillance of the Aircraft Commander's representative. Terminating ordinary/registered mail and signature service/classified cargo will be re-loaded under the surveillance of the Aircraft Commander's representative and returned to origination station if an authorized Government representative has not arrived to receipt for the shipments (30) minutes prior to the mission's scheduled departure time.

2.1.11. The Contractor shall ensure all terminating cargo delivered from aircraft to the US Navy are removed from pallet dollies and placed on three-point dunnage in designated U.S. Navy air cargo yard.

2.1.12. The Contractor shall be responsible for handling all explosives in accordance with (IAW) AFMAN 24-604.

2.2. Material Handling Equipment (MHE) Support: The Contractor shall assist in the loading/unloading of trucks and palletizing/un-palletizing of cargo more than 10,000 lbs., as requested, and coordinated with ATOC.

2.3. Passenger and Baggage Service:

2.3.1. Coordinate all Passenger and Baggage requirements (seat availability, passenger/baggage onload/offload, etc.)

with the ATOC.

2.3.2. Passenger/Baggage Processing. The Contractor shall:

2.3.2.1 Provide passenger check-in counter service and baggage processing at the Bahrain International Airport for the weekly outbound Patriot Express AMC Passenger missions

2.3.2.2. Coordinate and arrange a secure outbound passenger holding area at the Bahrain International Airport Air Terminal for up to 120 passengers reoccurring once per week.

2.3.2.3. Check-in passengers and process all accompanying passenger baggage.

2.3.2.4. Coordinate and arrange for passenger international airport departure routing, ensuring all passengers are properly cleared through Bahrain Security checks, Customs, and Immigrations prior to transport to Aircraft.

2.3.2.5. Consolidate and arrange imbursement of all commercial airport fees associated with the processing of AMC Passengers at the Bahrain International Airport.

2.3.3. Passenger Transport. The Contractor shall:

2.3.3.1. Transport inbound passengers to/from the aircraft to the Air Terminal. (Air Terminal location defined as U.S. Navy Air Terminal or the Bahrain International Air Terminal, designated by COR dependent upon operational need).

2.3.3.2. Transport outbound passengers to/from the Air Terminal and the aircraft. (Air Terminal location defined as U.S. Navy Air Terminal or the Bahrain International Air Terminal, designated by COR dependent upon operational need).

2.3.4. Baggage Services - The Contractor shall:

2.3.4.1. Deliver inbound passenger baggage from aircraft to baggage claim/staging area and make them available to the passengers not later than 20 minutes after block-in for fifty (50) passengers or less and thirty (30) minutes after aircraft block-in for fifty-one (51) passengers or more.

2.3.4.2. Transport outbound passenger baggage (loose, palletized or binned) to/from the Air Terminal to the aircraft.

2.3.4.3. Arrange secure airside storage for outbound passenger baggage (PATRIOT EXPRESS missions). Note:

Weapons will not be in-checked at commercial air terminal.

2.3.4.3.1. Arrange transport and drop-off from the Air Terminal to the Contractor designated baggage storage location, delivering baggage to the aircraft when ready for loading. The Contractor shall be responsible for drop off/ pickup and transport of baggage from baggage storage area to Aircraft and Air Terminal routing.

2.3.4.3.2. The Contractor will provide secure airside storage to hold outbound baggage marked for U.S.

commercial Patriot Express chartered Aircraft. Baggage storage requires a security-controlled area to avoid tampering and unauthorized access. The Contractor will provide transportation of outbound baggage from the Air Terminal to the designated secure storage location identified by the Contractor. The Contractor shall deliver baggage to the aircraft prior to aircraft departure.

2.4. Aircraft Ground Handling Services:

2.4.1. The Contractor shall provide aircraft support services, as coordinated with ATOC, to include but not limited to positioning/de-positioning, connection/disconnection, and operation of aircraft ground power units or air starting units, heating units, boarding ladders, aircrew/passenger stairs, safety pins, chocks, grounding cables, maintenance stands, aircraft lighting carts, ground air conditioning equipment and high lift trucks.

2.4.2. The Contractor shall provide aircraft marshalling services to include push back, chocking and grounding of the aircraft, wing and tail walkers, aircraft towing and fireguards for engine starts and ground engine operation as coordinated with ATOC.

2.4.3. The Contractor shall provide emergency towing services to clear aircraft from the active airport runway/taxiways, on a reimbursable basis.

2.5. Fleet Services:

2.5.1. The Contractor shall pick up, load, and unload fleet service equipment and supplies, to include but not limited to air transportable galley/lavatory, portable lavatories; and provide aircraft latrine and water servicing.

2.5.2. The Contractor shall remove all trash from aircraft, other than AMC Contracted Commercial Aircraft.

NOTE: Cleaning and catering of AMC commercial contract and tendered aircraft are the responsibility of the carrier not the Contractor.

2.6. International Airport Airside Access Badge:

2.6.1. The Contractor shall: Provide administrative services for U.S. (COR designated) Air Terminal personnel to provide International Airport Airside access and vehicle permits required to operate at the Bahrain International Airport and to enter the Main Terminal at the Bahrain International Airport. Annual requirement for Bahrain International access badges and vehicle permits will not exceed thirty (30) U.S. designated Air Terminal personnel and five (5) airside vehicle permits.

2.6.2. The Contractor will be responsible for administration and imbursement to all vendors involved with acquiring international airport airside access badges and vehicle permits used by designated Air Terminal personnel and Air Terminal vehicles. The contractor will inform the COR of all imbursements made to vendors monthly.

2.6.2.1. Provide administration and imbursement required to obtain the required airfield driver training associated with Gulf Aviation Academy, GAA. Airfield training is required for initial airside operator training and renews every five years. This requirement will not exceed thirty Air Terminal personnel training events per year. The contractor will inform the COR of all imbursements made to vendors monthly.

2.6.2.2. Provide administration and imbursement to Bahrain Ministry of Transportation and Telecommunications, MTT (Under authority of Civil Aviation Affairs, CAA) for the initial airside personnel access badge and the required annual renewal to operate on the Commercial Airfield.

2.6.2.3. Provide all administration and imbursement to Bahrain Airport Company in order to acquire personnel access badges and vehicle permit issuance for up to thirty Airport badges and five vehicles required for U.S.

Air Terminal operations.

2.6.2.3.1. Vehicle airside registration: The U.S. Navy designated COR will provide to the Contractor all necessary documents, vehicle insurance information, traffic registration and ownership card of vehicle requiring airside access.

2.6.2.3.2. Personnel Access badge: The U.S. Navy Designated COR will collect and provide needed documents for badge procurement by the Contractor. Any issues with fulfillment require notification by the Contractor to the COR or other designated Air Terminal representative within five (5) working days.

2.7. Aircrew Transportation: The Contractor shall provide transportation for up to 12 aircrew members (military aircrew only). Transportation for commercial Aircrew is not part of this PWS. The Contractor shall:

2.7.1. Have Aircrew transportation in place at the aircraft upon arrival/block-in

2.7.2. Provide transportation from/to the aircraft and Air Terminal facilities. Transportation will include transportation service for all aircraft parking areas on Bahrain International Airport property to include North Ramp aircraft parking area as required.

SECTION III: GOVERNMENT-FURNISHED EQUIPMENT

3.1. Government-Furnished Equipment (GFE), Appendix D, will be provided to the Contractor for the duration of the performance period of this contract. The Contractor and COR shall jointly inventory GFE NLT five (5) calendar days before the performance start date and NLT ten (10) calendar days before completion of the base year and each of the four option years if exercised. The Contractor and the COR shall jointly determine the working order and condition of all equipment and document their findings on the inventory. The Contracting Officer (CO) shall be notified in writing when equipment is missing or not in working order. The Contractor shall sign a receipt for all equipment provided by the government. Any disagreement between the Contractor and the COR concerning the working order and condition of equipment shall be elevated to the KO The requirements in this paragraph are in addition to the requirements of FAR 52.245-1, DFARS 245-7003, and any other clauses in this contract relevant to management of Government property and shall not prejudice any rights of the Government under those clauses.

SECTION IV: CONTRACTOR FURNISHED ITEMS AND SERVICES:

4.1. General Information: The Contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services, (except as specified within the contract as Government-Furnished Materials, Equipment, and Training), as required, to perform ATGHS as defined in this PWS, in support of the DTS.

4.1.1. The Contractor shall provide an Aircraft Services Supervisor(s) and an Aircraft Loading/Unloading Services Supervisor(s). The Aircraft Services Supervisor shall be fluent in the English language and will be responsible for the overall performance of work. The Aircraft Loading/Unloading Services Supervisor(s) shall be responsible for direct supervision of all aircraft loading/unloading. The name of these person(s) shall be designated in writing to the COR prior to attending initial familiarization training.

4.1.2. The Aircraft Services Supervisor shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

4.1.2.1. The Aircraft Services Supervisor shall meet with the KO, COR, and other Government personnel as requested by the KO.

4.1.2.2. The Aircraft Services Supervisor(s) and all Aircraft Loading/Unloading Supervisor(s) shall be capable of reading, writing, speaking English at a proficiency level which allows them to effectively communicate with U.S. Government representatives.

4.1.3. The Contractor shall ensure Contractor personnel, as applicable; have current and valid civilian operator’s license and special equipment operating certificates prior to commencing performance. Contractor shall provide personnel with required certification and competency in the performance of daily tasking in accordance with the PWS.

Upon request, Contractor will provide the COR copies of all relevant certifications, licenses, and training certificates.

4.1.4. In addition, the solicitation does not prohibit, nor does it limit, the ability of any Contractor from entering any legal arrangement with subcontractors or Airport/Host nation Government authorities that they determine necessary in order to fulfill their contracted and legally binding obligations under the U.S. government contract. How a Contractor who is awarded a U.S. government contract under this solicitation meets its contractual obligations with their own subcontractors or with concerned authorities is entirely the responsibility of the respective Contractor.

4.1.5. The Contractor shall have in their possession all necessary licenses and certificates required for them to operate at the Bahrain International Airport. This requirement is essential for a company to perform under this contract.

It shall be incumbent on the Contractor to obtain and maintain all necessary licenses and certificates throughout the entire performance period under this contract.

4.2. Force Augmentation: During periods that exceed the work scope outlined herein, USN/AMC reserves the right to insert any necessary Government personnel to augment Contractor operations. The senior USN/AMC representative, in coordination with the Aircraft Services Supervisor, has overall management responsibility for prioritizing workload and resources. The Contractor shall cooperate with augmentees and render any assistance necessary (as directed by the CO) to ensure there is no degradation of services.

SECTION V: SAFETY

5.1. The Contractor is solely responsible for compliance of all safety regulations of employees while working inside government owned facilities. In the event of an incident/accident involving personnel and/or property, notify the ATOC telephonically within thirty (30) minutes and provide them a synopsis of the incident. The Contractor shall:

5.1.1. Comply with the latest applicable policies, regulations, and requirements regarding occupational safety and health.

5.1.2. Ensure work performed does not expose personnel or property to hazards, risk of injury, or damage. The Government safety program manager may conduct periodic, and no-notice visits to the Contractor work site. Anyone may cease operations immediately if an unsafe act is observed, a dangerous situation is believed to exist, or established policies, regulations, management plans, and requirements are not being met.

5.1.3. Immediately advise the ATOC of any unusual event, incident, mishap, emergency, or other significant event involving aircraft and provide aircrew members assistance as necessary.

5.1.4. Deliver a written incident/accident report to the COR within twenty-four (24) hours, which includes the following: a) date and time of occurrence, b) place of occurrence, c) a list of personnel directly involved, d) a narrative description of the incident/accident that includes a chronological order of the circumstances, and e) recommended steps to prevent future incidents of the same nature.

SECTION VI: EQUIPMENT OPERATION AND MAINTENANCE:

6.1. The Contractor shall operate and provide operator care for Aerospace Ground Equipment (AGE) listed in Appendix D of the Performance Work Statement (PWS) in accordance with existing technical orders (T.O.), instructions, and individual operational orders to ensure maximum availability and utilization. The Contractor shall:

6.1.1. Operate AGE IAW applicable TOs and Manufacturer’s Technical Manual, Material Deficiency Reports (MDRs), Service Bulletins, and One-Time Inspections.

6.1.2. Identify and report inoperable or broken equipment to the COR within 12 hours.

6.1.3. Accomplish daily and pre-use inspections for non-powered AGE systems IAW T.O./Manufacturer’s Technical Manual as well as Time Compliance Technical Order (TCTOs), Service Bulletins, and One-Time Inspections.

6.1.4. Perform operator inspections on all Government-Furnished AGE and document actions using AFTO Form 244 Industrial and Support Equipment Record. One AFTO Form 244 shall be maintained for each piece of AGE.

6.1.5. Report AMC AGE that becomes inoperable to the COR and ATOC.

SECTION VII: CONTRACT SECURITY REQUIREMENT:

7.1. In all cases, the Contractor shall comply with the Homeland Security Presidential Directive 12 (HSPD-12), and with all applicable DoD and NSA Bahrain security regulations and procedures during the performance of this task order.

Contractor shall not disclose and shall safeguard procurement sensitive information, computer systems and data, privacy act data, Controlled Unclassified Information (CUI) information, and all government personnel work products that are obtained or generated in the performance of this task order. The Contractor shall take all lawful steps available to ensure that information provided or generated pursuant to this arrangement is protected from further disclosure unless the agency provides written consent to such disclosure.

7.2. The Contractor must comply with installation rules and regulations. The Contractor is responsible for ensuring that each of its subcontractors fully complies with the following provisions and shall flow down to subcontracts a clause to satisfy this contractual obligation.

7.2.1. The is responsible for providing information required to obtain necessary clearances, permits, passes, or security badges that are required for Contractor personnel or equipment access. This includes information required for police or background checks or investigations.

7.2.2. The Contractor shall ensure Contractor personnel obtain a valid Bahrain Civil Aviation Security badge and always display their identification card(s), IAW all local security procedures.

7.2.3. The Contractor is responsible for ensuring such clearances, permits, passes, or security badges are promptly returned to the issuing activity upon termination of an employee, completion of a project, or termination of a contract or subcontract.

7.2.4. Contractor and equipment entering a military installation are subject to security checks. Contractor personnel shall follow any direction given by Military Police or other security or safety personnel.

7.3. The Commanding Officer, NSA Bahrain, has broad authority to remove or exclude any person from the military installation to protect personnel and property, to maintain good order and discipline, and to ensure the successful and uninterrupted performance of the Navy mission. In the exercise of this authority, the Commanding Officer may refuse to grant personal entry passes or may bar Contractor employees, including employees who have been granted a personal entry pass.

7.3.1. The Immigration Reform and Control Act of 1986 (IRCA), Public Law 99-603 (8 U.S.C. 1324a) requires employers verify the eligibility of individuals for employment to preclude the unlawful hiring, or recruiting or referring for a fee, of aliens who are not authorized to work in the United States. By signing this proposal/contract or by beginning work under this contract, the Offeror/Contractor certifies it has and will comply with IRCA, to include that it has verified the identity and employment eligibility of any individual employed who is or may be employed by the offeror and works under this contract.

7.3.2. The Contractor shall not employ or enter a contract with any person to perform work under this contract who is an employee of the United States Government, either military or civilian, unless such person receives approval IAW applicable Federal, Navy and DoD regulations.

7.3.3. Notify the COR within twenty-four (24) hours of the employment and termination of any Contractor personnel cleared to work under this contract by providing an updated list of these personnel, which includes at a minimum the following information: name (last, first, middle initial), primary position title, and date of on-site employment or termination.

7.4. The Contractor shall observe and comply with all Bahrain International Airport rules and regulations provided by the Bahrain Airport Company.

7.4.1. Photography is restricted on the BIA. Clearance for photography will be obtained from appropriate airport authorities. When requested by the Base, all films must be turned over to the appropriate personnel for processing and security inspection.

7.4.2. Contractor performing work under this contract shall be readily identifiable as an employee of the Contractor using uniforms with nametags. KO may approve alternate methods of ensuring Contractor personnel are readily identifiable.

7.2. TRAINING:

7.2.1. The Contractor shall be responsible for all Contractor personnel training, certification, licensing, and proficiency, unless otherwise specified in the contract; and pay all costs incurred for training required by this PWS for the duration of the contract.

7.2.2. Government-Furnished Training - Government personnel will provide initial familiarization training at Bahrain International Airport, Muharraq, Kingdom of Bahrain to Contractor personnel for the first thirty (30) calendar days of the contract performance period. During this period, the Contractor is fully responsible for providing adequate personnel, supervision, and any items and services necessary to perform ATGHS as defined in this PWS. Government personnel will also provide training for the operation and care of Government Furnished Equipment (Appendix D).

Training requirements will be coordinated with the COR.

7.3. QUALITY PROGRAMS:

7.3.1. The Contractor shall utilize their commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services.

7.3.2. When the Contractor is augmented with Government personnel, both parties will be working simultaneously toward the same performance objectives. When defects are noted, the cause will be evaluated. Only defects that are clearly the sole responsibility of Contractor personnel will be documented as deficient Contractor performance. The Contractor shall not be held accountable for any defect if the responsibility cannot be readily determined.

7.4. PUBLICATIONS:

7.4.1. The Contractor shall maintain publications which apply to the PWS. The Contractor shall be guided by these publications to the extent necessary to accomplish requirements in this PWS.

7.4.2. The government, at the start of the contract, will provide all publications. The COR will forward supplements or amendments to the listed publications listed in Part 6, of Appendix B.

7.5. POINTS OF CONTACT. The Government will provide applicable phone numbers, addresses, etc. as referenced throughout the PWS.

SECTION XIII: IDENTIFICATION, CONDUCT, AND REMOVAL

8.1. CONTRACTOR IDENTIFICATION: Contractor shall identify him/herself as "Contractor" when attending meetings, answering Government telephones, or working in situations where their actions could be construed as official government acts.

8.2. SMOKING/DRUG/ALCOHOL POLICY:

8.2.1 Smoking/Alcohol Policy: The Contractor shall comply with local command smoking policies and workforce requirements. The Contractor shall also comply with all Federal drug-free workplace and work force requirements and local command policies.

8 .2 .2 . Copies of the applicable policy will be provided to the Contractor by the local command Administrative

Officer at performance start date.

8.2.3. Drug Policy: The Contractor shall comply with all applicable Federal statutes, laws, and regulations to implement a Drug Free Workplace Program.

8.3. LANGUAGE REQUIREMENTS: All Contractor personnel shall be sufficiently proficient in reading, writing, speaking, and understanding the English language in order to perform the work.

8.4. PERSONNEL CONDUCT: The selection, assignment, reassignment, transfer, supervision, management, and control of Contractor personnel employed to perform tasks specified herein shall be the responsibility of the Contractor.

The Contractor shall be responsible for the performance and always the conduct of Contractor and subcontractor employees. Personnel employed by the Contractor in the performance of this contract, or any representative of the Contractor entering the installation shall abide by the security regulations listed in the contract and shall be subject to such checks by the Government as deemed necessary. The Contractor shall not employ for performance under this contract any person whose employment would result in a conflict of interest with the Government’s standards of conduct.

8.5. PERSONNEL COMPLIANCE: The Contractor shall ensure that Contractor employees observe and comply with all local and higher authority policies, regulations, and procedures concerning fire, safety, environmental protection, sanitation, security, traffic, parking, energy conservation, flag courtesy, and possession of firearms or other lethal weapons. When two or more directives or instructions apply, the Contractor shall comply with the more stringent of the directives or instructions.

8.6. PERSONNEL REMOVAL

8.6.1. Government rules, regulations, laws, directives, and requirements that are issued during the term of the performance period relating to law and order, installation administration, and security shall be applicable to all Contractor employees and representatives who enter the installation. Violation of such rules, regulations, laws, directives, or requirements shall be grounds for removal (permanently or temporarily as the Government determines) from the work site or installation. Removal of employees does not relieve the Contractor from the responsibility for the work defined in this contract. The Contractor is expected to provide support services despite personnel removal or other unforeseen condition.

8.6.2. Removal by Commanding Officer: The Commanding Officer, NSA Bahrain, may at his discretion, bar an individual from the installation under the authority of 18 USC 1382 (1972), for conduct that is determined to be contrary to unfavorable determination, discipline, or installation security and safety.

8.6.3 Removal Requested by Contracting Officer: KO may require the Contractor to remove an employee working under this contract for reasons of misconduct or security violations. Contractor employees shall be subject to dismissal from the premises upon determination by KO that such action is necessary in the interest of the Government.

8.6.4. Removal by Military Police: Contractor employees may be denied entry to or may be removed from the installation by Military Police if it is determined that the employee’s presence on the installation may be contrary to discipline, or installation security and safety.

8.7. PERSONAL APPEARANCE: Contractor personnel shall present a uniformly neat professional appearance and be easily recognizable as Contractor personnel. Contractor personnel shall wear commercial airline equivalent clothing (appropriate for the specific functions performed), bearing the name of the company and person.

8.8. INTERACTION WITH OTHER ACTIVITIES: Contractor performance shall not interfere with Government work in the area where service or maintenance work is being performed. In the event the Contractor believes that Government and other Contractor personnel are interfering with the performance of the tasks described in this PWS, the Contractor shall notify the COR immediately. The Contractor is obligated to continue performance of the effort described in this task order unless there is authorization from KO or COR to stop work. Failure by the Contractor to notify the COR and receive necessary instructions could result in denial of any additional costs incurred in performance of the contract under such conditions.

8.9. NON-PERSONAL SERVICE STATEMENT: Contractor performing services under this order will be controlled, directed, and always supervised by management personnel of the Contractor. Contractor management will ensure that employees properly comply with the performance work standards outlined in the performance work statement.

Contractor employees will perform their duties independent of, and without the supervision of, any Government official or other Defense Contractor. The tasks, duties, and responsibilities set forth in the task order may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Federal Acquisition Regulation (FAR) Parts

7.5 and 37.1. The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

8.10. GOVERNMENT MANAGEMENT OVERSIGHT: Government management will provide general instructions on limitations and deadlines. Additional instructions shall be provided for any unusual assignments or those that vary from established procedures. The Contractor’s employees will independently carry out the assignments. Completed work shall be spot-checked by Government management for adherence to procedures, accuracy, and completeness.

8.11. Contractor and Contract Officer Representative:

8.11.1. The following Government personnel have been designated as the Procuring Contracting officer (PCO), the Contracting Officers Representative for the subject contract:

Procuring Contracting Officer (PCO):

Name: TBD NAVSUP FLC Code 200 Bahrain Phone:

E-mail:

8.11.2. PCO responsibilities are outlined in FAR 1.602-2. The PCO is the only person authorized to approve changes in any of the requirements of this contract or orders issued there under and, notwithstanding provisions contained elsewhere in this contract, the said authority remains solely the PCO's. The Contractor shall not comply with any order, direction, or request of Government personnel unless it is issued in writing and signed by KO or is pursuant to specific authority otherwise included as part of this contract. In the event the Contractor effects any change at the direction of any person other than the KO the change will be unauthorized.

Contracting Officers Representative (COR) Primary: TBD Email:

Contracting Officers Representative (COR) Alternate COR: TBD

Email:

8.11.3. The COR is the PCO’s representative for technical matters. The COR is responsible for technical issues of contract administration, as well as the inspection and acceptance of the Contractor’s performance at the destination.

SECTION IX: OTHER REQUIREMENTS

9.1. PERFORMANCE MEASURES AND STANDARDS (PMS). See the Quality Assurance Surveillance Plan (QASP) provided as an attachment to the solicitation.

9.2. CONTRACTOR SECURITY AND PERSONNEL REQUIREMENTS: The Contractor shall ensure all personnel employed by the Contractor in the performance of this contract, or any representatives of the Contractor under subject contract or handling US Military cargo, mail, and passengers will have no record of questionable integrity, criminal conviction other than minor traffic offenses, record of derogatory information or unfavorable conduct that casts doubt on his or her trustworthiness or honesty, history of psychiatric disorder, alcoholism, or drug abuse (unless a medical evaluation determines the condition no longer exists), record of financial irresponsibility, or record of being removed for cause from a government position. The Contractor shall keep a record of all Contractor personnel involved in operations under the contract. The personnel records will be furnished to the Government upon request from the COR or other Navy agencies.

9.3. TRAINING REQUIREMENTS: The Contractor shall ensure that each employee is made available for training outlined in section 7.2 of this PWS.

9.4. CONTRACTOR QUALITY CONTROL

9.4.1. The Contractor shall establish and maintain a quality control system that ensures air terminal and ground handling services are performed IAW this contract, applicable laws, and regulations and IAW best commercial practices to cover all services listed in this PWS, Service Delivery Summary and specific areas to be inspected on both a scheduled and unscheduled basis. Quality control procedures shall present all aspects of quality control to include responsibility for surveillance, a description of records to be kept, methods for identifying and preventing defects in the quality of service and make records of inspections available to the government upon request. The Contractor shall establish a customer complaint program that addresses all customer complaints. A notification shall be forwarded to the government COR within two (2) hours of the time of receipt of the complaint. The Contractor is required to conduct quarterly inspections with the COR to ensure compliance of all processes are conducted properly IAW this PWS.

9.4.2. The Contractor shall provide all technical support, personnel, supervision, equipment, tools, materials and other items and services as required to perform work as defined in this PWS.

9.5. CONTRACT MEETINGS: The Contractor may be required to meet with the KO COR, and other Government personnel on a semi-annual basis to discuss contract status. Meetings shall be held at the government’s facility as chosen by the COR unless mutually agreed upon elsewhere. The Contractor may request a meeting with KO when the

Contractor believes such a meeting is necessary. If KO deems necessary, written minutes of any such meetings shall be recorded and retained in the contract file and signed by the Contractor and the KO If the Contractor does not concur with any portion of the minutes, such non-concurrence shall be provided in writing to theKO within ten (10) calendar days following receipt of the minutes. Attendance at these meetings is at no additional cost to the government.

9.6. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL COMMAND

AUTHORITY OR OVERSEAS COMBATANT COMMANDER

All Contractor services identified in this PWS are essential for performance during crisis declared by the National Command Authority or Overseas Combatant Commander affecting the CENTCOM Theater of operation. The Contractor shall comply with Defense Acquisition Regulation Supplement clause 252.225-7995 Contractor Personnel Performing in the United States Central Command Area of Responsibility (DEVIATION 2017-O0004) (SEP 2017).

Contractor performance during such times is at no additional cost to the government.

9.7. CONTRACTOR PERFORMANCE ASSESSMENT REPORTING SYSTEM (CPARS).

9.7.1. The COR makes an annual report on Contractor Performance Assessment Reporting System (CPARS). The Contractor’s failure to achieve satisfactory performance under the contract, reflected in the COR’s annual report, may result in termination of the contract, and may also result in the loss of future Government contracts. In addition, the Contractor’s failure to achieve satisfactory performance under the contract may result in the non-exercise of available options.

9.7.2. For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to KO with a copy sent to the Contractor. The Contractor must reply in writing within five (5) days of receipt identifying how future occurrences of the problem will be prevented. Based upon the Contractor’s past performance and plan to solve the problem, KO will determine if any further action will be taken.

9.8. NMCARS 5237.102-90 ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING

APPLICATION (ECMRA)

9.8.1. The Contractor shall report Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Air Terminal and Ground Handling Services via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs). The excluded PSCs are:

(W) Lease/Rental of Equipment

(X) Lease/Rental of Facilities

(Y) Construction of Structures and Facilities

(D) Automatic Data Processing and Telecommunications, IT and Telecom-

Telecommunications Transmission (D304) and Internet (D322) ONLY

(S) Utilities ONLY

(V) Freight and Shipping ONLY

9.8.2. The Contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

9.8.3. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

APPENDIX A

AIRCRAFT CLASSIFICATION

WIDE BODY AIRCRAFT - One of the following aircraft: C-5, C-17, DC-10, KC-10, AN-124, B-747, B-767, B-777, and Airbus 300/330. Generally, a passenger airplane with two or more aisles, or a cargo airplane that can accommodate 18 or more type 463L cargo pallet loads.

NARROW BODY AIRCRAFT - Any combination of two (2) of the following aircraft equate to one (1) wide-body aircraft: B-737, B-757, C-9, C-12, C-20, C-21, C-22, C-26, C-35, C-37, C-40, C-43, DC-8, C-130 and KC-135.

Generally, a passenger airplane with a single aisle, a cargo airplane which can accommodate less than 18 type 463L cargo pallet loads.

DEFINITIONS

AEROSPACE GROUND EQUIPMENT – Is equipment that supplies electricity, hydraulic pressure, and air pressure to aircraft. In addition, it refers to any necessary powered/non-powered equipment associated with the repair of aircraft.

AIR MOBILITY COMMAND – Headquartered at Scott AFB, IL is a Major Command of the United States Air Force, and its mission is to provide global air mobility. In addition, AMC is also the Air Force component command of the United States Transportation Command. It provides airlift, special missions, aerial refueling, and aeromedical evacuation for the United States Armed Forces.

AIR MOBILITY COMMAND PROGRAM MANAGER The Air Mobility Command (AMC) point of contact for the execution of all AMC Air Terminal and Ground Handling Services and Gateway Services contracts. Assists with developing, implementing and executing performance measurement and management as outlined in the QASP. Ensures appointment of COR Managers, primary and alternate CORs, and appropriate review of Contractor performance and, documentation; fosters open lines of communication with the KO Determines the effectiveness and quality of Contractor support to customers.

AIR MOBILITY OPERATIONS WING - The 521st AMOW, Headquartered in Ramstein Air Base, Germany, is providing oversight for this contract.

AIR TERMINAL OPERATIONS CENTER (ATOC) - Is the central point through which all information relating to airlift traffic flows, essentially the Control center for the U.S. Aerial Port. The Air Terminal Operations Center, ATOC, exercises operational control over all other Air Terminal work centers. ATOC coordinates activities for loading, unloading, and fleet servicing aircraft. ATOC also manages the port backlog and coordinates with other agencies concerned with aircraft scheduling and space allocations.

AUTHORIZED GROUND TIME - The ground time authorized an aircraft on a mission as published in the AMC Cargo and Passenger schedules, mission set up messages (AM-4) or operation plan/operation order.

BLOCK IN TIME - When the aircraft has come to a complete stop and wheels have been chocked.

BLOCK OUT TIME. Determined when the aircraft moves, not when the aircraft chocks are removed.

BLOCK TIME - The Greenwich Mean Time (GMT) hour and date when the chocks are removed for taxi or when the chocks are put into place upon arrival.

COMMAND TASK FORCE - Provides operational logistical support for the U.S. 5th Fleet and coalition forces both ashore and afloat, a mission that is essential for ensuring security and stability in the region.

COMMERCIALLY TENDERED AIRCRAFT- AMC-approved non-contract commercial freight airlift services.

CONTRACTOR - A supplier or vendor awarded a contract to provide specific supplies or service to the government.

CONTRACTING OFFICER (CO) - The duly appointed Government agent authorized to award and/or administer contracts and performs the day-to-day administration of the contract on behalf of the U.S. government. TheKO is the only person authorized to contractually obligate the U.S. Government.

CONTRACTING OFFICER REPRESENTATIVE (COR) - The individual designated IAW Federal Acquisition Regulation (FAR) 1.602-2(d) and Defense Federal Acquisition Regulation Supplement (DFARS) 201.602 and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. The COR conducts contract surveillance in order to verify the Contractor is fulfilling contract requirements and to document performance for the contract record. The COR serves as the eyes and ears of the Contracting Officer and is the liaison between the Government and Contractor when executing surveillance responsibilities.

CONTRACTING OFFICER’S TECHNICAL REPRESENTATIVE (TA) - An employee of the US Government appointed by the Contracting Officer (CO) to administer the contract. This individual has authority to provide technical direction to the Contractor if that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

DEFECTIVE SERVICE - A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELAY- The criteria for military and commercial aircraft differ:

1. Commercial Aircraft. A reportable delay occurs when the mission’s actual block out time exceeds the delay start time by one minute or more.

2. Military Aircraft. For home station originating departures, a reportable delay occurs when the mission departs more than fourteen (14) minutes after scheduled takeoff time. For other military aircraft departures, a reportable delay occurs when a mission exceeds its scheduled ground time or scheduled time of takeoff, whichever is later, by more than fourteen (14) minutes.

DELIVERABLE - Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

DEPARTMENT OF DEFENSE - Is an executive branch department of the federal government of the United States charged with coordinating and supervising all agencies and functions of the government concerned directly with national security and the United States Armed Forces.

DEPARTMENT OF NAVY - A Military Department within the Department of Defense (DoD).

GROUND TIME - The period the aircraft is on the ground from arrival at the block in to take off.

HAZARDOUS CARGO - Any material, which by virtue of its properties, is flammable, corrosive, an oxidizing agent, explosive, a compressed gas, poisonous, irritating, biological and etiologic agent, radioactive, or unduly magnetic and items not otherwise specified reference AFMAN 24-204.

HOLIDAYS - All United States (U.S.) and Kingdom of Bahrain holidays recognized by the Government of the U.S. and Kingdom of Bahrain.

MATERIALS HANDLING EQUIPMENT – Is mechanical devices for handling of supplies/cargo with greater ease and economy. It is the primary platform for loading and unloading all DoD general and special cargo, including outsized and oversized carried on military and commercial aircraft.

MISSION SCHEDULE TIMES - Those times published in the Global Decision Support System, Naval Air Logistics Coordination Center flight advisories, or other DoD scheduling agencies.

PHYSICAL SECURITY - Actions that prevent the loss or damage of Government property.

PRIME MOVER - Vehicle used for loading/unloading rolling stock, usually four-wheel drive capable of towing up to 6,000 lbs. with front and rear pintle hooks.

QUALITY ASSURANCE - The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

RECONFIGURE - Altering the configuration of pallet positions to both cargo and passenger aircraft.

THREE POINT DUNNAGE - Three pieces of lumber or other material with minimum dimensions of L88” x W4” x H4”, used to brace and secure pallets when placing them on the ground to prevent damage.

WIDE-BODY AIRCRAFT - One of the following aircraft: C-5, C-17, DC-10, KC-10, AN-124, B-747, B-767, and L- MD11. Generally, a passenger airplane with two or more aisles, or a cargo airplane that can accommodate 18 or more type 463L cargo pallet loads.

WORKING MAXIMUM ON GROUND (WMOG) - The Contractor’s capability to sustain simultaneous servicing (physical activity at the aircraft or services enroute to and from the aircraft), of a specific number and types of aircraft.

ACRONYMS

AFMAN – Air Force Manual AGE – Aerospace Ground Equipment AMC – Air Mobility Command AMOW – Air Mobility Operations Wing AMS – Air Mobility Squadron AFTO – Air Force Technical Order ATGHS – Air Terminal and Ground Handling Services ATOC – Air Terminal Operations Center BIA – Bahrain International Airport COR – Contracting Officer Representative CTF – Command Task Force DOD – Department of Defense DTS – Defense Transportation System FAR – Federal Acquisition Regulation GFE – Government Furnished Equipment IAW – In Accordance With CO – Contracting Officer MHE – Material Handling Equipment MOG – Maximum on Ground NLT – No Later Than NSA- Naval Supply Activity PCO- Procuring Contracting Officer PWS – Performance Work Statement TBD – To Be Determined TCTO – Time Compliance Technical Order T.O. – Technical Order USN – United States Navy

APPENDIX B

Regulations, References and Publications

Publication Title Date AFMAN 24-604 Preparing Hazardous Materials for Military

Air Shipment 9 October 2020

AFI 24-605, V2 Air Transportation Operations 2 July 2020 AFI 24-605, V5 Air Transportation Standardization and

Resources 2 July 2020

DTR 4500.9R, Part II, Chp 203 Defense Transportation Regulation (DTR) Updated January 2024 DoDI 4515.13 Air Transportation Eligibility, Change 7 11 January 2024

NAVUSPPACTNAPLESINST

3710.2J N3

Air Operations Manual 24 July 2023

T.O. 35B5-18-11 Tow Bar, Nose Wheel, MD-11 December 2010 T.O. 35B5-35-1 Aircraft Tow Bar, TB C-17 November 2011 T.O. 35B5-23-1 Aircraft Tow Bar Assembly June 2014 T.O. 1C-5A-2-1 CL-1 Towing and Parking September 2016 T.O. 35B5-18-31 Aircraft Tow Bar, Type MD-1 April 2018 NAVSUP pub 505 Packaging Hazardous Material April 2015

Form Number Title Date AFTO Form 244 Industrial and Support Equipment Record April 2017

APPENDIX C

SAMPLE STATION WORKLOAD

The “Station Workload” data provided is for historical purposes only. This data may or may not be indicative of future requirements.