Attachment 2 - PWS_99 CES Barrier Mx.pdf

PERFORMANCE WORK STATEMENT (PWS)

99 CIVIL ENGINEERING SQUADRON

BARRIER MAINTENANCE SERVICES

3 Oct 2024

1.0. PURPOSE, DESCRIPTION OF SERVICES, AND REQUIRED TASKS.

1.1. PURPOSE. The purpose of the Vehicle Barriers (VB) Maintenance and Repair (M&R) Services Contract is to provide preventive maintenance (PM), inspection, and minor repair for operational vehicle barriers on Air Force, Air Force Reserve, and Air Force National Guard installations. Non-operational vehicle barriers can be added to the contract once brought to operational status.

1.2. DESCRIPTION OF SERVICES. The Contractor shall provide all personnel, labor, equipment, supplies, tools, materials, supervision, travel, periodic inspection, minor repair, and other items and services necessary to provide maintenance for Air Force (AF) vehicle barrier systems.

MAKE/MODEL MANUFACTURER NUMBER OF

BARRIERS

LOCATION OF

BARRIERS

Grab 300 Global Grab Technologies

6 2- Main Gate 1-Simons Gate 1-Beale Gate 1-Area 2 Gate 1-Landings Gate

Vehicle barrier systems include, but are not limited to, actuators, control systems (including software), control wiring, circuitry, structural framework, lighting, spring assembly, hydraulic-related equipment, safety loops and other vehicle detection systems, switches, corresponding traffic lights, light duty drop arms, associated computerized systems, and control cabinets.

Work shall comply with all applicable commercial and United States (US) military standards/specifications as well as Federal, State, and local laws and regulations (see PWS Appendix C).

It is the Contractor’s responsibility to manage the execution of the Performance Work Statement (PWS) requirements in such a manner as to maintain equipment operational rates in accordance with (IAW) PWS Table 2: Service Summary, minimize equipment downtime, and minimize costs per performance requirements listed below.

For the purpose of this contract, a barrier shall be defined as a crash rated system that operates as a single unit regardless of the number of lanes that the barrier restricts. Examples of a one (1) barrier unit include a single drop arm/raising bar regardless of the arm/bar length, a net barrier operated by a single actuator system regardless of the length of the net, a single wedge barrier operated by independent actuators, or a bank of bollards not-to-exceed (NTE) four (4) bollards that operate as a unit (see PWS Appendix C).

1.3. DESCRIPTION OF REQUIRED TASKS.

1.3.1. PREVENTIVE MAINTENANCE. The Contractor shall conduct the initial barrier PM service within thirty (30) days of contract award. The Contractor shall provide a total of four (4) each quarterly maintenance, inspections, and minor repair services. PM services include those actions required to preserve and maintain the systems in such a condition to function efficiently. The Contractor shall comply with the recommendations of the manufacturer, but the performance frequency shall be as determined by the ordering CO and included in the resultant contract. The Contractor is responsible for obtaining the manufacturer specifications. If the manufacturer specifications are not available, the Contractor shall adhere to the following order of precedence (higher to lower): contents of this PWS, Original Equipment Manufacturer (OEM) requirements, and industry standards. The Contractor shall perform PM and shall be responsible for the repair and replacement of all worn or failed components and parts. This includes, but is not limited to, installed additional systems (e.g. over speed and wrong way detection), video processing cards, Programmable Logic Controls (PLCs), relays, and parts which have reached their life expectancy and are prone to fail. Replacement parts shall be commercially available off-the-shelf (COTS) items when available, fully compatible with existing systems, and detailed in the quarterly report (see PWS Section 6.1). All new or replacement PLCs shall be open-source programmable code. The Contractor shall identify any additional in-scope repairs during PM (see PWS Section 7.3).

1.3.1.1. TECHNICAL DATA. The Contractor shall acquire the OEM’s Operations and Maintenance (O&M) information and provide an electronic copy to the installation/base to accompany their O&M Plan (see PWS Section 5.1) at the time of contract proposal submission, if the Government does not provide this information for the vehicle barrier and equipment to the Contractor within the solicitation posting.

1.3.1.2. BARRIER PITS. The Contractor shall maintain the cleanliness of barrier pits, power units, and shafts, and shall remove all debris such as trash, oil, absorbents, dirt, silt, leaves, pine-needles, snow, ice, and water. Winter weather may cause the barrier systems to become jammed with ice or snow. The Contractor shall confirm that all scheduled PMs include procedures to ensure barrier heaters (as applicable), drainage systems, in-ground vehicle detection, and Infra-Red detection systems are operating properly.

1.3.1.3. CONTRACTOR HOTLINE. The Contractor shall provide a single customer service hotline phone number that can be accessed 24 hours a day, 365 days a year by contract award to be responsive to Government requests. The Contractor’s customer service function must be managed to ensure responsiveness. To be responsive, Contractor personnel must be available during all hours to respond to Government requests. The Contractor must log all calls received and the response calls made by the Contractor. A Telephone Call Log must include the date, time, caller, brief description of the issue, response time for the Lead Technician, and resolution for each telephone call. The Contractor must have a process for resolving AF installation concerns and following up on unresolved requests.

1.3.1.4. TELEPHONE SUPPORT. The Contractor shall have an appropriate Lead Technician contact the Government within two (2) hours to discuss and attempt to resolve the situation over the telephone, upon official notification by the CO or Contracting Officer Representative (COR) via the Contractor Hotline or other means.

1.3.1.5. ANNUAL TRAINING. The Contractor shall provide annual training sessions to facilitate proper use and operation of barrier systems at each barrier site covered in the contract. The Contractor shall schedule the training session to occur in conjunction with a scheduled PM visit. Training may be accomplished by the Lead Technician and/or the PM crew. No certified manufacturer representative is required to be present to perform training. Training shall be scheduled with the installation at least forty-five (45) days in advance. The Contractor shall record the training session and provide one (1) copy of the recorded training to the Government on Digital Video Disc (DVD) within thirty (30) days of the training session. Instruction and instruction materials shall be provided by the Contractor on the training day to include instruction of all barrier systems operations, troubleshooting, and notification procedures.

The Contractor shall summarize operations on laminated placards for placement in guard houses and other appropriate locations not accessible to unauthorized personnel.

1.3.1.6. PAINT/CORROSION CONTROL. The Contractor shall re-paint the entire barrier structure during the winter or spring PM session to include all metal parts below grade and the surface of the barrier and surrounding pavement. Winter or spring PM shall be established IAW the manufacturer’s recommended temperature and environmental recommendations for application. The Contractor shall clean (pressure wash), remove corrosion, and apply primer and topcoat compatible with the barrier surface in compliance with industry and safety standards. Barrier systems, both active and passive, shall be maintained and protected from corrosion with high adhesion paint such as Grip-Tite® paint or an equivalent adhesive paint. Paints used for pavement marking and delineation must conform to all Federal, State, and local laws and regulations (see PWS Appendix C).

For hot dipped steel component touch-up, the Contractor shall use zinc-rich paint applied to a clean, dry steel surface by either a brush or spray. Zinc-rich paints shall contain either between 65 percent to 69 percent metallic zinc by weight or greater than 92 percent metallic zinc by weight in dry film. Paints containing zinc dust are classified as organic or inorganic, depending on the binder they contain.

Inorganic binders are particularly suitable for paints applied in touch-up applications of undamaged hot-dip galvanized areas. The coating thickness for the paint must be 50 percent more than the surrounding coating thickness, but not greater than 4.0 mils (100 μm).

If the vehicle barriers require sandblasting of non-galvanized surfaces in lieu of pressure washing, the Contractor shall submit a Service Order (SO) under the Additional In-Scope Work contract line item number (CLIN X004) for CO evaluation and approval (see PWS Section 7.2). If the vehicle barriers require sandblasting, the Contractor shall sandblast bare metal and re-paint the entire barrier structure during winter or spring PM including all metal parts below grade and the surface of the barrier and surrounding pavement, apply primer compatible with surface and topcoat, and apply applicable topcoat for the application in compliance with industry and safety standards. The requirement and frequency of this sandblasting option will be established by the installation and the Contracting Officer.

1.3.1.7. MINOR REPAIRS. The Contractor shall, during PM, immediately service any system that is not operating properly as well as supply and install parts to keep the system functional. All labor and work required to perform minor repair shall be included under the firm-fixed-price (FFP) PM CLIN. Minor repairs consist of $50 per barrier per PM visit for parts and materials and shall be included in the FFP.

The total cost of minor repair parts per PM visit must not exceed the aggregate amount of minor repair parts allowance per PM visit. For example, maintaining and inspecting eight (8) barriers each PM visit would provide an aggregate $400 allowance for minor parts each PM visit to be used on any combination of the eight (8) barriers within the contract. If the aggregate amount of total repair parts was $800, the Contractor is responsible for the first $400 of minor repair parts and materials. The Contractor shall submit a SO to the CO for evaluation and approval for the remaining parts and materials cost under the Additional In-Scope Work CLIN.

Examples of minor repair parts include, but are not limited to, light bulbs, plastic light lenses, hoses, cable/wire, fuses, sump pump, valves, switches, relays, shear pins etc. Minor repair parts do not include items identified and required for the quarterly or annual maintenance function identified in the PM O&M Plan (see PWS Appendix E).

If the inoperable system(s) cannot be repaired during PM or requires parts in excess of the aggregate minor repair parts allowance, the Contractor must notify the CO/COR immediately of the irreparable status of the barrier or barrier system.

1.3.2. ADDITIONAL IN-SCOPE WORK IDENTIFIED DURING PREVENTIVE

MAINTENANCE. In-scope tasks for maintenance and repair greater than those required by PM and minor repair are defined as Additional In-Scope Work to ensure equipment operation or to ensure that facilities and equipment can perform per manufacturer’s recommendation over their normal lifecycle.

Any Additional In-Scope Work must be documented as a SO (see PWS Sections 7.2 and 7.3).

1.3.3. MAINTENANCE AND REPAIR LOG. The Contractor shall maintain and update a Maintenance and Repair Log. The Contractor shall provide the Maintenance and Repair Log quarterly to, and upon request by, the CO. The Maintenance and Repair Log shall include a complete history of maintenance tasks and repairs, indicating dates, name of company, and name of technician who performed the work.

2.0. GOVERNMENT RESOURCES

2.1. GOVERNMENT PARTS/ITEMS STORAGE ON -SITE. The Government may provide on-site storage of limited parts/items for AVB repairs. As part of the PM task, the Contractor shall recommend a list of long lead time parts for the Government’s consideration for storage on-base. The Government is under no obligation to provide on-site storage of any parts/items for AVB repairs or maintenance.

However, if the installation decides that it is in their best interest to allow certain parts to be purchased in advance and stored on base the CO my issue a SO for the advanced parts purchase. The part would belong to the Government until such time that they are required for installation by the contractor. No cost will be charge for storage.

2.2. BASE SUPPORT SERVICES. The Government will provide emergency (police, fire, and medical) services contact information at the installation level within the CPR.

2.3. UTILITIES. The Contractor shall coordinate with the local CO/COR regarding utility availability such as water and electricity to accomplish the requirements of this contract. Any temporary connection of electrical lines that may be required shall be installed, maintained, and removed by the Contractor, and shall not be attempted until proper approvals are obtained from the local Base Civil Engineer office through coordination with the CO/COR.

3.0. CONTRACTOR PERSONNEL AND QUALIFICATIONS.

3.1. CONTRACTOR AND SUBCONTRACTOR QUALIFICATIONS. The Contractor shall provide personnel possessing the skills, knowledge, and training to satisfactorily perform the services required.

Personnel performing work under this PWS shall remain employees of the Contractor (or Subcontractor) and shall not be considered employees of the Government. The PM crew shall contain a minimum of one

(1) Lead Technician and one (1) Barrier Technician.

3.2. LEAD TECHNICIAN. The Lead Technician performing the work shall be trained on the specific barrier(s) at the military base and have no less than three (3) years minimum of experience inspecting and maintaining barriers, barrier control systems, and military safety barrier control systems. The lead technician shall have documented certification from each of the AVB manufactures that are included in the scope of the contract. The Lead Technician’s experience in barrier control systems and safety control systems shall include documented experience in troubleshooting, modification, maintenance, and repair of barrier and traffic control systems. The Contractor is required to submit to the CO/COR a list of employees certifying proof of qualifications within five (5) calendar days prior to contract performance.

A Lead Technician possessing the required qualifications shall oversee all the work including the work of

Barrier Technicians on the site. The Lead Technician must be present when work is being performed for PM, Routine and Emergency Service Calls, and Additional In-Scope Work.

3.3. BARRIER TECHNICIAN. The Barrier Technicians performing the work shall be trained on the specific barrier(s) at the military base and have no less than one (1) year minimum of experience inspecting and maintaining barriers, barrier control systems, and traffic control systems. The Contractor is required to submit to the CO/COR a list of employees certifying proof of qualifications within five (5) calendar days prior to contract performance.

3.4. NON-QUALIFIED BARRIER TECHNICIAN. The Lead Technician shall oversee the work of non-qualified barrier technicians. Non-qualified barrier technicians may perform traffic control, cleaning, corrosion control duties, and assist qualified Barrier Technicians with inspecting and maintaining barriers, barrier control systems, and traffic control systems.

3.5. WELDING. If a Contractor or Subcontractor employee performs welding, they shall be certified in the Shielded Metallic Arc Welding process utilizing the American Welding Society (AWS) Code of AWS D.1.1 in the 3G and 4G positions for 1” thick A-36 structural steel. The Contractor shall produce a current welding certification to the CO/COR for each employee performing welding prior to the commencement of any work involving welding. The Contractor shall coordinate with and obtain an installation-specific welding and cutting permit issued by the local Base Civil Engineer office via coordination with the CO/COR prior to any cutting or welding.

3.6. ELECTRICAL. Each Contractor or Subcontractor employee performing electrical work on barrier systems shall meet fitness/license requirements per the National Electric Code (NFPA 70) and any local State regulations. The Contractor shall ensure a person who possesses a current Cardiopulmonary Resuscitation (CPR) certification be present at all times when electrical work is being conducted.

4.0. SAFETY/ENVIRONMENTAL.

4.1. GENERAL. The Contractor shall comply with all Federal, State, and local laws and safety regulations (see PWS Appendix C). Compliance with Occupational Safety and Health Administration (OSHA) and other applicable laws and regulations for the protection of Contractor employees is exclusively the obligation of the Contractor. The Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such responsibilities. The Contractor is responsible for furnishing Contractor employees with all necessary personal protective equipment and site-related safety equipment to perform services.

4.2. VOLUNTARY PROTECTION PROGRAM (VPP) AND INCORPORATION OF SAFETY

AND HEALTH PLAN. The Voluntary Protection Program (VPP) applies to this effort as contracted employees shall be more than 1,000 hours per quarter on a Government installation. VPP requires that Contractors provide their employees safety and health protection equal in quality to that provided to Air Force employees. Contractors are responsible for managing their safety and health program, ensuring that the safety and health rules of the installation are followed, and flowing down VPP requirements to all Subcontractors whose employees work more than 1,000 hours per quarter on a Government installation under their contract. The Contractor shall provide a Total Case Incidence Rate (TCIR) and Day Away, Restricted, and or Transfer Case Rate (DART) data and OSHA Form 300A at time of proposal submittal and then annually by the 15th of January to the ordering CO for inclusion in the installation’s annual VPP Safety and Health Management Report. The Contractor shall ensure its employees and managers have a comprehensive understanding of VPP as well as full compliance with OSHA requirements. Contractors, whether regularly involved in routine site operations or engaged in temporary projects, must follow the safety and health rules of the installation or VPP site. Detailed information on VPP is available on the OSHA website at https://www.osha.gov/vpp.

4.3. BARRIER OPERATIONS. The Contractor shall notify the CO/COR immediately via phone when a barrier or barrier system is unsafe and should be de-energized/shutdown until repairs can be made to return the barrier system back to a safe operating condition. Three (3) conditions that require barrier system shutdown until repaired include:

• A barrier system which does not provide a minimum of four (4) seconds of warning to drivers prior to the engagement of the barrier closing the traffic lane. This minimum safe driver response timed requirement is derived from the SDDCTEA Pamphlet 55-15 Traffic Control Safety Schemes.

• The failure of a vehicle presence detection system to properly detect and prevent the activation of the vehicle barriers while a vehicle is located over the barrier.

• An AVB that engages automatically without human direction to activate.

4.4. GREEN PROCUREMENT PROGRAM (GPP). The Green Procurement Program (GPP) is a mandatory Federal acquisition program that focuses on the purchase and use of environmentally preferable products and services. Many different items are covered by the GPP. Recycled-content products are designated by the Environmental Protection Agency (EPA). “Bio-based” products made from renewable plant materials are designated by the United States Department of Agriculture (USDA).

Energy and water efficient products are designated by the Department of Energy (DoE). GPP also requires the Government to avoid purchasing Ozone Depleting Substances (ODS) and EPA-designated Priority Chemicals. Environmentally preferable purchasing (EPP) is a voluntary program, and it encourages the purchase of goods and services that have decreased effects on human health and the environment (compared to the competing goods and services that serve the same purpose), but are not already required by one of the mandatory GPP elements.

Green Procurement is mandated except when the Contractor can show that the product with recycled content does not meet intended specifications, has excessive cost, or cannot be delivered in time to support the schedule of the contract. If the Contractor is unable to locate a specified product meeting the GPP requirement, identify the issue to the ordering CO or COR for guidance. GPP is based on legal requirements and the Department of Defense facilities are subject to enforcement action if these requirements are ignored.

The Contractor must make maximum use of products containing recovered materials that are EPA-designated items IAW Federal Acquisition Regulation (FAR) Clause 52.223-17, Affirmative Procurement of EPA-Designated Items in Service and Construction Contracts. The list of EPA-designated items is available at https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program. The Contractor must also make maximum use of products that are composed of the highest percent of recovered material or biobased content practicable, or at least meet, but may exceed, the minimum recovered materials or biobased content of an EPA- or USDA-designated product IAW FAR Clause 52.223-2, Affirmative Procurement of Biobased Products Under Service and Construction Contracts. The list of biobased products is available at http://www.biopreferred.gov.

4.5. SAFETY DATA SHEET. In order for installations to meet the requirements of Air Force Instruction (AFI) 32-7086, Hazardous Materials Management, and IAW FAR 23.302, if hazardous materials are https://www.osha.gov/vpp https://www.epa.gov/smm/comprehensive-procurement-guideline-cpg-program http://www.biopreferred.gov/ expected to be used during performance, the Contractor is required to submit hazardous materials data per the requirements of Federal Standard No. 313 and FAR Clause 52.223-3, Hazardous Material Identification and Material Safety Data, so that the materials can be properly authorized, managed, and tracked. The Contractor must identify/list any hazardous material, as defined under the latest version of Federal Standard No. 313, to be delivered as part of their proposal submission. Each hazardous material item must be identified on a Safety Data Sheet (SDS, formerly known as a Material Safety Data Sheet or MSDS) per FAR Clause 52.223-3. All Contractor employees shall have ready access to the SDS while they are on the work site, and there can be no barrier to access to the SDS to any Contractor employees or the Government.

4.6. HAZARDOUS MATERIALS/WASTE SPILLS. The Contractor must take every reasonable precaution to prevent spills of hazardous materials (HAZMAT) in the performance of the Contractor’s tasks. The Contractor shall immediately report any HAZMAT spills to the installation’s fire department at 702-652-9630, IAW the installation’s Spill Prevention, Control, and Countermeasure (SPCC) Plan. The Contractor shall comply with this plan when handling and storing all oils, fuels, and HAZMAT. The SPCC Plan can be provided to the Contractor by the CO. The Contractor shall clean and dispose of all HAZMAT spills IAW local, state, and Federal laws and regulations and the installation’s Environmental Guide. The Contractor shall bear full financial obligation incurred from cleaning and disposing of HAZMAT spills, or release of HAZMAT within the confines of the installation or facility caused by Contractor employees.

4.7. ENVIRONMENTAL COMPLIANCE/HAZARDOUS MATERIALS. The Contractor must dispose of oil cans, oil residue, and any oil-soaked material (e.g., rags and/or paper towels, granulated materials and sand) off-base. The Contractor must transport and dispose of all waste IAW Federal, State, and local environmental laws and regulations.

5.0. PLANS AND DATABASES.

5.1. OPERATIONS AND MAINTENANCE PLAN. The Contractor shall develop an Operations and Maintenance (O&M) Plans for each individual ACP. The O&M Plans must be part of the Contractor’s proposal submission to be evaluated by the Government prior to the award of the contract. Each ACP O&M Plan must include, at a minimum, the following:

• PM Checklist tailored specifically for each ACP based on site-specific equipment and the manufacturer’s service manual. (For an example of items that are expected to be on the PM Checklist, see Appendix E)

• Specific ACP test procedures for barrier operations and safety system. (For an example of items that are expected to be on the testing procedure checklist, see Appendix E)

• Reports to be prepared and submitted, and records to be maintained.

• Recommend list of long lead time parts for consideration for storage on-base.

5.2. QUALITY CONTROL PLAN. The Contractor shall develop and maintain a Quality Control Plan (QCP) that ensures proper barrier maintenance. The QCP must illustrate an adequate inspection system and inspection plan to ensure contract compliance at all installations/bases. The Offeror must maintain inspection records and make them available to the Government. The Government may (but is not required or obligated to) do its own tests and inspections. The plan must include the Contractor’s plan to ensure that all barrier systems are maintained IAW the manufacturer’s product literature, professional commercial standards, and this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP shall address all service requirements to maintain proper barrier functionality, to include a description of the process and the qualifications of any key personnel involved with quality control to ensure all tasks are completed within cost, schedule, and quality. The Contractor’s plan shall be approved by the CO.

5.3. MAINTENANCE AND REPAIR LOG. The Contractor shall develop and maintain a maintenance and repair log. The Contractor may use their own format, as long as it is approved by the COR and contains, at a minimum, the information in PWS Appendix G. A maintenance and repair log must be kept for each facility. For the purpose of this contract, a facility is defined as the collection of equipment at a given gate or location. The log must contain a list of equipment at the facility, the frequency of maintenance on the equipment, the warranty information for all equipment having remaining manufacturer’s warranty, all equipment installed under the contract, and warranty status on new equipment. This list must include vendor, model number, serial number, installation date, warranty start date, the Contractor’s warranty expiration date, and the equipment manufacturer’s warranty expiration date. The log shall also contain equipment repair costs (to the system level), deficiencies, and problem areas that need corrective work. Non-serviceable equipment must also be listed on the maintenance log but will not be counted in performance metrics or covered under PM procedures. Equipment may be added to this list only with approval of the CO. The Contractor shall submit any requests to remove equipment from the contract or as determined by repair expenses or other factors for consideration.

Records in the log shall be maintained for the duration of the contract and turned over to the Government at completion of the contract. The maintenance and repair log as submitted by the Contractor shall be electronically recorded and maintained by the Government in the permanent facility files. The information obtained from the maintenance and repair log will be used to schedule the required maintenance and repair work through Contractor efforts as appropriate and update real property records as necessary.

6.0. DOCUMENTATION OF MAINTENANCE AND REPAIR.

6.1. ANNUAL REPORTS. The Contractor shall provide actual dates of completed PMs and SOs since the previous annual report and a list of pending SOs and associated work plans (including work that does not have an assigned SO, i.e. pending subcontractor proposals, warranty, etc.) that have been identified by the CO/COR or the Contractor. The Contractor shall clearly designate if the pending SO was initiated by the Government (CO/COR) or the Contractor.

6.1.1. ANNUAL REPORT CONTENT. The Contractor shall include the following in each annual report:

• Executive overview of the condition and work completed on all barriers

• Separate report sections for PM at each gate location

• Separate report section for each SO repair effort (if any)

• Dates, times, and locations of PM performed/SO repairs and when repairs were completed for barrier systems

• Description of parts/materials replaced, actual cost, and names of technicians performing the repairs

• Narrative describing deficiencies and problem areas that need corrective work

• Narrative of the equipment condition and recommendations for proactive minor and routine repair tasks intended to reduce unscheduled barrier downtime

• Maintenance, repair, inspection, and testing findings identified

• Maintenance and Repair Log and completed PM Checklist

• For equipment under warranty, identify any warranty issues that need to be addressed

• Minutes from In-briefs

• Minutes from Out-briefs

• Minutes of Monthly Project Meetings

• Telephone Call Log

• Operational Rate

• Supporting photographs, if requested by the Government.

7.0. SERVICE CALLS, SERVICE ORDERS, AND ADDITIONAL IN-SCOPE WORK.

7.1. SERVICE CALL TYPES. Service Calls shall be separated into two (2) different categories:

Emergency and Routine. The difference between Emergency and Routine is the on-site response time of six (6) hours for Emergency Service Calls vs. twenty-four (24) hours for Routine Service Calls. The Government reserves the right to take emergency or routine actions necessary utilizing its own resources to correct any situation that can cause injury, death, or property damage, or impede traffic flow or base security. Only the CO or COR can place routine or emergency service calls.

7.1.1. EMERGENCY AND ROUTINE SERVICE CALLS. Upon official notification by the CO/COR via the Contractor Hotline or other means, the Contractor must have an appropriate Lead Technician contact the Government within two (2) hours to determine the scope of the problem and to attempt to resolve the situation over the telephone. If it is determined that the situation cannot be resolved via Telephone Support, the Contractor shall contact the CO/COR and request a Service Call approval to dispatch a Lead Technician to the site. The Contractor can request the CO provide the notice to proceed by telephone, text, or e-mail. The Contractor shall be proactive in pursuance of immediate repairs during Emergency/Routine Service Calls. For example, if the Contractor knows a GRAB barrier was deployed and the shear pins need replacement, the Lead Technician should travel to the Service Call prepared to make the requisite repairs with known spare parts already in-hand or in-transit.

7.1.2. EMERGENCY. The Service Call must be designated an emergency if a repair is required to correct a situation that can cause injury, death, or property damage, impedes traffic flow at an ACP (example, an AVB stuck in the upright position), or due to security threat levels.

Required Response Time: The Lead Technician must be on-site within six (6) hours from approval by the CO. Within six (6) hours from arrival on-site, the Lead Technician must complete the troubleshooting, make the needed minor repairs (NTE $1,000) for parts per barrier per call) and/or system adjustments to return the barrier to operational status, or place the barrier into safe mode where traffic can operate over barriers safely until repairs can be completed. This is included in the FFP for Service Calls.

If the barriers cannot be returned to operational status within six (6) hours and under the $1,000 minor parts threshold included in the FFP Service Call, the Contractor shall provide the CO/COR with a plan to repair before the Contractor leaves the site. The estimate and schedule for the proposed Service Order are required within forty-eight (48) hours unless otherwise negotiated by the CO.

7.1.3. ROUTINE. All other Service Calls shall be classified as Routine.

Required Response Time: The Lead Technician shall be on-site within twenty-four (24) hours starting from approval by the CO. Within six (6) hours from arrival on-site, the Lead Technician shall complete the troubleshooting, make the needed minor repairs (NTE $1,000 for parts per barrier per call) and/or system adjustments to return the barrier to operational status, or place the barrier into safe mode where traffic can operate over barriers safely until repairs can be completed. This is included in the FFP for Service Calls. If the barriers cannot be returned to operational status within six (6) hours and under the $1,000 minor parts/call threshold included in the FFP Service Call, the Contractor shall provide the CO/COR with a plan (estimate and schedule) to repair before the Contractor leaves the site. The estimate and schedule for the proposed Service Order are required within forty-eight (48) hours of the Service Call unless otherwise negotiated by the CO.

7.2. SERVICE ORDER. Once the qualified Lead Technician arrives on-site and determines the extent of the repair required, the Contractor shall notify the CO/COR of the scope and cost of the repairs. If the repairs cannot be made within the time (six (6) hours) or cost (NTE $1,000 for parts per barrier per call) limits of the Service Call per PWS Sections 7.1.2 and 7.1.3, the Contractor shall submit a SO for CO evaluation and approval. The official repair SO document shall include the relevant facts and proposed costs for the situation (see PWS Appendix D).

The Contractor shall be proactive in resolving repairs for the SO. For example, if the Contractor knows a GRAB barrier was deployed and the cable spreaders were damaged and the shear pins need replacement, the Lead Technician should travel to the SO prepared to make the requisite repairs with known spare parts already in-hand or in-transit.

7.3. ADDITIONAL IN-SCOPE WORK. Contracts for the performance of maintenance, modification, and repair of various items generally contain Additional In-Scope Work requirements. Additional In- Scope Work requirements task the Contractor to identify needed repairs and recommend corrective action during regular PM or during the performance of a Service Call. If identified, the Contractor shall submit a SO identifying the Additional In-Scope Work and, if appropriate, the CO may authorize the Contractor to proceed with the work.

When Additional In-Scope Work is required, the CO may issue a modification (Standard Form 30) to the contract using the Additional In-Scope Work CLIN (X004). The CO will evaluate and approve a SO to execute the Additional In-Scope Work identified by the Contractor during scheduled PM or during the performance of a Service Call. Additional In-Scope Work requests must be determined by the CO to be within the scope of the basic contract. All Additional In-Scope Work shall be authorized prior to performance of the work, and the price of such work must be determined to be fair and reasonable by the ordering CO.

7.3.1. ADDITIONAL IN-SCOPE WORK IDENTIFIED DURING PREVENTIVE

MAINTENANCE AND SERVICE CALLS. During performance of PM, or as a result of an Emergency/Routine Service Call, unexpected equipment failures in excess of the minor repair parts allowance may be encountered. In this scenario, the Contractor shall notify the CO/COR immediately.

The notification must include a written statement to identify recommended repairs and recommend corrective action along with a SO indicating the date of completion to make the repair to include labor, material, travel, and incidental costs to accomplish the work. The Contractor shall not continue with any of the additional work discovered unless the CO authorizes it. The additional work authorization may be in the form of a modification to the contract on a Standard Form 30 issued by the CO, using the appropriate Additional In-Scope Work CLIN (X004) and establishing a separate subcontract line item (SubCLIN) for each instance of additional work. All additional work requirements must be determined by the CO within the scope of the contract, and the price of the additional work must be determined to be fair and reasonable by the CO.

Standard practice shall be to schedule and conduct non-critical Additional In-Scope Work during the normal PM cycles in order to reduce the amount of travel costs. Contractors are highly encouraged to prevent, mitigate, and eliminate unnecessary expense. In the case of critical repairs, it may be necessary for the Contractor to return to the installation outside the scheduled PM cycle to complete repairs once the materials become available.

7.3.2. ADDITIONAL IN-SCOPE WORK/SERVICE ORDER INFORMATION. The Contractor shall submit a Statement of Work (SOW) and an itemized breakdown of the cost or pricing data which has sufficient detail to substantiate all costs proposed for the SO. The breakdown shall describe all repairs involved for the Additional In-Scope Work. The following information shall be included in all SOs (see PWS Appendix D):

• The longest lead time for parts (or services, if applicable) must be indicated on the first page.

Authorization shall be requested for long lead items which have a delivery period in excess of two (2) weeks.

• A SOW that is sufficiently detailed such that the work in the estimates provided can be tied back to the scope of the contract. The detailed scope must be provided on the first page.

• Supporting photographs of deficiency being repaired (if applicable).

• Identify the gate, lane (inbound or outbound), and priority of the work.

• Separate facilities tracking number for Additional In-Scope Work, if provided.

• Submit the facility request for maintenance on Air Force Form 332 Base Civil Engineer Work

Request (http://static.e-publishing.af.mil/production/1/af_a4/form/af332/af332.pdf), if applicable.

• Provide the total cost for labor and material for the Additional In-Scope Work.

Material Pricing: Sufficient information must be provided for each SO material item to substantiate the item’s price. Manufacturer part numbers, key specifications, published catalog pricing, or product descriptions can be submitted to fulfill this requirement. In the case of proprietary equipment, the Contractor shall provide documentation that the prices provided have been charged on other contract numbers or on the General Services Administration’s (GSA) price lists. Pricing shall be considered valid for ninety (90) calendar days after the initial approval unless documentation from the Contractor is provided to verify a price increase has been implemented.

The Contractor shall provide parts that are from the OEM or equal and fully compatible for use and do not void any applicable warranties. Replacement parts shall be COTS items when available and fully compatible with existing OEM systems and detailed in the quarterly report. Used or refurbished parts are acceptable if the Contractor’s proposal identified it as providing benefit to the Government.

Work hours, types of personnel performing the work (see PWS Section 3), and a description of the work to be performed shall be provided. The price breakdown shall include sufficient detail to permit an analysis of all costs associated with labor hours. Tasks shall be separated at the request of the Government if it is unclear as to where labor is allocated relative to the scope.

The SO shall be emailed to the ordering CO with the following subject line:

Contract Number, Service Order Number, Priority Level, and Site/Location

8.0. PERFORMANCE EVALUATION.

http://static.e-publishing.af.mil/production/1/af_a4/form/af332/af332.pdf

8.1. SURVEILLANCE. Verification of performance objectives and surveillance for actual VB M&R services will be accomplished through CORs at the installation/base level. CORs will perform inspections and surveillance IAW the base-specific Quality Assurance Surveillance Plan (QASP), which shall contain the information within PWS Table 2: Services Summary. The COR will evaluate Contractor performance of the services listed in Table 2: Services Summary to determine if the performance thresholds are met, and all surveillance shall be documented with the QASP Checklist. All actions taken by the Contractor to correct deficiencies found by the Government as a result of quality assurance surveillance, and by the Contractor as a result of quality control, shall be at the Contractor’s own expense, and without additional reimbursement by the Government. Defective repairs shall be accomplished (referred to as a “callback”) within five (5) business days. Re-performance is the preferred method of correcting any unacceptable performance. If performance is still unacceptable after a callback, the Contractor may be issued a Contract Discrepancy Report (CDR), which is a report citing unsatisfactory services or performance for which the Contractor is responsible under the PWS.

8.2. METHODS. Surveillance methods include review of annual reports, periodic surveillance, deliverables, and customer complaints. Surveillance methods can change after contract award based on, but not limited to, acceptance of the Contractor’s QCP (see PWS Section 5.2) or Contractor performance.

8.3. BARRIER SYSTEM OPERATIONAL RATES. Each AVB shall be operational at least ninety-six

(96) percent of the time. Operational is defined as all barrier systems or crash beams being fully functional (Green or Yellow Rating) at the ACP. See Appendix F for ratings definitions for barrier systems and details on barrier ratings, which shall be used in the facility assessment. The operational rate is an annual measure beginning after the first instance of PM. Operational downtime shall begin once the Contractor is notified of the non-operational barrier.

Performance Standard and Acceptable Quality Level: ACP operational rate of ninety-six (96) percent.

Example: An ACP that has a barrier system for the inbound and outbound lanes must have the barrier systems rated Green or Yellow at the same time, ninety-six (96) percent of the time, to meet this requirement.

8.4. DELIVERABLES. The Contractor shall submit deliverables per the below table. Performance Standard and Acceptable Quality Level: One hundred (100) percent on-time delivery to the Government.

TABLE 1: Deliverables

DATA ITEM FREQUENCY DELIVERY METHOD REMARK

Quarterly Status Reports

Jan-Mar, Apr-Jun, Jul-Sep, Oct-Dec

Electronic Submission/email

The report should include Contract Number, a brief task description, a narrative review of work accomplished during reporting period, and/or significant events, deliverable progress, problem areas and description of travel

Training Annual DVD recording Shall include: DVD Recording, instruction and instruction materials, laminated placards.

8.5. PERFORMANCE METRICS. Performance of a service shall be evaluated to determine whether or not it meets the established performance threshold (see PWS Table 2). Re-performance is the preferred method of correcting any unacceptable performance.

TABLE 2: SERVICES SUMMARY

SERVICE PWS

REFERENCE

PERFORMANCE STANDARD

AND ACCEPTABLE

QUALITY LEVEL

SURVEILLANCE

METHOD

Barrier System Operational Rates

1.2, 1.3, 4.3, 8.3 96% operational rate as described in PWS Section 8.3

Review of Annual Reports and Periodic Surveillance

Full Preventive Maintenance (PM)

1.3.1 100% performance of PM requirements

Review of Annual Reports and Periodic Surveillance

Contractor Hotline 1.3.1.3 100% of calls responded to within the specified timeframe

Review of Annual Reports and Periodic Surveillance

Telephone Support 1.3.1.4 100% of calls responded to within two (2) hours by qualified Lead Technician

Review of Quarterly Reports and Periodic Surveillance

Emergency/ Routine Service Call Repairs

7.1 100% of Service Call repairs made within specified timeframe without a callback

Review of Annual Reports and Periodic Surveillance

Emergency/Routine Service Call Response

7.1.2, 7.1.3 100% of Service Calls responded to within specified timeframe by qualified Lead Technician

Review of Annual Reports and Periodic Surveillance

Deliverables 8.4 100% on-time delivery to the Government

CDRL Deliverables

9.0. GENERAL, ADMINISTRATIVE, AND SECURITY INFORMATION.

9.1. PUBLIC DISCLOSURES. The Contractor shall not make a public announcement or disclosure relative to information contained or developed under this contract, except as authorized by the CO.

9.2. HOURS OF OPERATION. Maintenance, periodic inspection, and repair services are normally provided during non-peak hours and working days, excluding legal Federal and National holidays. The Contractor shall coordinate the work schedule with the CO/COR identified in the contract.

9.3. WORK COORDINATION. The Contractor shall coordinate all work with the CO/COR at least twenty-one (21) days in advance with the exception of Service Calls. Coordination for Service Calls follows the procedure in PWS Section 7.1. The Government is not responsible for any costs incurred by the Contractor resulting from failing to coordinate work with the CO/COR. If the Contractor plans to use radio/CB transmissions in the performance of work, radio transmission frequency must be approved by the CO/COR.

9.4. WORK AREA. The Contractor shall at all times keep work areas free from any accumulation of debris, waste material, rubbish, tools, scaffolding, equipment, and materials. Upon completion of the job or when away from the work area, the Contractor shall leave the work area and its premises in a clean, neat, safe, and workmanlike condition. The Contractor is responsible for removal and proper disposal of all job-related waste material from the worksite. The Contractor shall be responsible for all work area, traffic barricades, and traffic flagging operations when required.

9.5. REPLACEMENT EQUIPMENT DISPOSITION. The disposition of all replaced equipment including batteries shall be coordinated with the CO/COR as identified in the contract. Unless the CO/COR states in writing that the replaced equipment shall be turned into the CO/COR, the Contractor shall properly dispose of the equipment or materials off-base.

9.6. WARRANTY. IAW FAR 12.404(b), the Contractor shall provide at least the same warranty terms, including offers of extended warranties, offered to the general public in customary commercial practice.

At a minimum, the Contractor shall provide a one-year parts and labor warranty for all components installed during the performance of the contract. The warranty shall commence upon replacement of parts or system completion and acceptance. System acceptance is defined as approval by the CO/COR. After being notified of a problem with a component under warranty, the Contractor shall investigate the issue and respond to the CO/COR within twenty-four (24) hours, to include weekends. For warranty documentation, refer to PWS Sections 5.3 and 6.1.1.

9.7. PERFORMANCE OF SERVICES DURING CRISIS DECLARED BY THE NATIONAL

COMMAND AUTHORITY. Contractors providing services designated as essential by a Department of Defense Component are expected to use all means at their disposal to continue to provide such services, IAW the terms and conditions of the contract, during periods of crisis until appropriately released or evacuated by military authority. The services provided for by this contract are deemed mission-essential during crisis and emergencies and must continue normal operation. See Department of Defense Federal Acquisition Regulation Supplement (DFARS) Clause 252.237-7023, Continuation of Essential Contractor Services, in the contract.

9.8. CONTRACTOR MANPOWER REPORTING. The Contractor must report all Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this contract for the Air Force via a secure data collection site. The Contractor is required to completely fill in all required data fields using the System for Award Management (SAM) found at the following web address: https://sam.gov/content/entity-reporting. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data must be reported no later than October 31 of each calendar year of the contract. Contractors may direct questions to the SAM help desk.

9.9. GOVERNMENT DATA RIGHTS. The Government will retain rights to all documents, materials, electronic files, and configuration data produced under this contract. All documents and materials under any resulting contract will be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the CO. All materials supplied to the Government will be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

https://sam.gov/content/entity-reporting

APPENDIX B: SAMPLE SCHEMATIC FORMAT, CONTROL LOGIC SIGNS AND SIGNALS

SHEET E1.04

APPENDIX C: REFERENCES

The following documents are…