Attachment 2 - PWS_2021-2022.pdf

PERFORMANCE WORK STATEMENT

for Telecommunications (Wired & Wireless) Services

Indefinite Delivery Indefinite Quantity (IDIQ) Guam National Guard

1.0 General:

1.1 Scope: The Guam National Guard’s (GUNG) requirement for Indefinite Delivery Indefinite Quantity (IDIQ) wired and wireless telecommunications services includes software, hardware, firmware, equipment, and all other elements consistent with the commercial market for the services required herein. This contract shall provide a flexible means of meeting and sustaining GUNG’s requirement for fast, safe, secure, dependable, and reliable telecommunications services and equipment.

The intent is to maintain the GUNG’s ability to communicate in various electronic forms, data, voice, text, pictures, and all other commercially available telecommunications services locally, domestically, and internationally as needed in support of the organization’s local and global mission. The contractor must provide the architecture and infrastructure capable of the highest standard of performance in the constantly evolving field of telecommunications. The contractor shall have and maintain the highest standard of business ethics.

1.2 Period of Performance (PoP): The Period of Performance shall be for 12 months base period and 3 (three) option years.

Base Period: POP 01-JUN-2021 TO 31-MAY-2022 Option Year 1: POP 01-JUN-2022 TO 31-MAY-2023 Option Year 2: POP 01-JUN-2023 TO 31-MAY-2024 Option Year 3: POP 01-JUN-2024 TO 31-MAY-2025

1.4 General Information:

1.4.1 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS).

1.4.2 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.3 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall perform services on these days as determined by the KO:

1.4.3.1 New Year’s Day: January 1st

1.4.3.2 Martin Luther King, Jr.’s Birthday

1.4.3.3 President’s Day

1.4.3.4 Memorial Day

1.4.3.5 Independence Day: July 4th

1.4.3.6 Labor Day

1.4.3.7 Columbus Day

1.4.3.8 Veteran’s Day: November 11th

1.4.3.9 Thanksgiving Day

1.4.3.10 Christmas Day: December 25th

1.4.4 Place and Performance of Services: The contractor shall provide services 24 hours a day, 7 days a week, and on recognized U.S. holidays except as directed otherwise by the KO. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

1.4.4.1 Telework: The Government may permit telework by contractor employees when determined to be in the best interest of the Government in meeting work requirements. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays.

Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the

Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): Reserved.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.5.3 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.

Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.4 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.4.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.4.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (https://informationassurance.us.army.mil).

1.4.5.4.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.4.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.4.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.5 Protection of Personally Identifiable Information (PII): Reserved.

https://informationassurance.us.army.mil/

1.4.5.6 AT Level 1 Awareness Training (AT): Reserved.

1.4.5.7 Information Assurance (IA)/Information Technology (IT) Training: Reserved.

1.4.5.8 Information Awareness: Reserved.

1.4.5.9 iWATCH Training: Reserved.

1.4.5.10 OPSEC Training: Reserved.

1.4.5.11 OPSEC SOP/Plan. Reserved.

1.4.5.12 Classified Information. The contractor shall comply with Federal Acquisition Regulation (FAR) Clause 52.204-2, Security Requirements. This clause applies to contracts that involve access to information classified “Confidential,” “Secret,” or “Top Secret,” and requires contractors to comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and applicable updates/changes.

1.4.5.13 Threat Awareness and Reporting Program (TARP). Reserved.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control: Reserved.

1.4.7 Special Qualifications: Reserved.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed. The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel: Reserved.

1.4.13 Data Rights: Reserved.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods: Reserved.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

AEI Army Enterprise Infrastructure AR Army Regulation AT/OPSEC Antiterrorism/Operational Security BI Background Investigation CM Contract Manager CMRA Contractor Manpower Reporting Application COR Contracting Officer Representative DA Department of the Army DD254 Department of Defense Contract Security Classification Specification DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense FAR Federal Acquisition Regulation GFP/M/E/S Government Furnished Property/Material/Equipment/Services HQDA Headquarters, Department of the Army HSPD Homeland Security Presidential Directive IA Information Assurance

IS Information System(s) KO Contracting Officer NGB National Guard Bureau OCI Organizational Conflict of Interest PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SSN Social Security Number TE Technical Exhibit USD(I) Under Secretary of Defense for Intelligence

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: Reserved.

3.2 Materials: Reserved.

3.3 Equipment: Reserved.

3.4 Services: Reserved.

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Secret Facility Clearance: Reserved.

5.0 Requirements: The contractor shall:

5.1 Performance Objectives: The Government and the contractor shall work together, towards shared goals and objectives. These goals and objectives include:

A. Obtaining commercially available wired and wireless services/devices with the Government customer in mind.

B. Working to maintain aggressive pricing that does not exceed the lowest price offered to other commercial entities, Federal, State, and Local Governments for like services/supplies.

C. Improved pricing that optimizes rate plans and allows for easy assessment of cost and price effective solutions over the life of the contract.

D. Maximizing areas of coverage, clarity and speed of service within the Marianas Region, the 54 States and Territories of the United States, to include foreign countries.

E. Working to monitor, and minimize or eliminate over utilized and underutilized services under each Task Order.

F. Ensuring that current, commercially available supplies and services are provided throughout the life of the contract, including standard or state of the art technology, equipment and features.

G. Upgrading and refreshing services provided as new technology, equipment and features become available.

H. Providing telecommunications service plans and/or packages that allow users to select the best economic solution for their particular needs within the parameters of the contract.

I. Providing a comprehensive Customer Service Approach that incorporates but is not limited to:

1) Providing recommendations for services that will allow for the effective management of cellular phone, Smartphone, Tablet and internet hotspot usage within the scope of the contract, in terms of plans, CMDs, and service features.

2) Solutions regarding the repair, replacement, or upgrade of CMDs and addressing maintenance issues associated with the CMDs;

3) Providing trend analysis and optimization recommendations based on new technologies, and usage.

4) Provide the customer the option to change service plans without having to wait for the next contract year.

5) Provide the customer the option to change service plans for a temporary time frame (e.g. personnel travel to foreign country for official business).

6) Provide the latest approved devices by DISA (see attached).

7) Allow the following individuals the option of which approved device they prefer:

i. The Adjutant General

ii. Chief of Joint Staff

iii. State Command Sergeant Major

J. Contractor is required to provide a Reseller ID for Apple devices. This will ensure all

Apple devices procured from the contractor vehicle are ABM enabled.

5.3 Authorized Users: This IDIQ is intended for use by the Guam National Guard which includes both Army and Air components.

5.4 Requirement Description: The Guam Army National Guard has a requirement for telecommunication, both wired and wireless, services between and within, at a minimum, the following areas:

Guam

Northern Marianas Islands

Federated States of Micronesia

Palau

Continental United States (CONUS)

Afghanistan

Qatar

Philippines

Germany

Japan

5.4.1 Capability: The requirement is to have the capability to transmit voice, data, and information, over commercially available networks using commercial devices in support the Government's mission. The Contractor's wired and wireless networks shall provide subscribers with capabilities for their commercial devices to be used for applications such as voice, data plans, short messaging services, multimedia messaging services, internet services, and other applicable such services.

5.4.2 Requirement Categories: The requirements have been divided into four primary categories.

5.4.2.1 Cellular phone services to include combined voice and data capability;

5.4.2.2 Commercial devices and accessories;

5.4.2.3 Wireless internet access via Wi-Fi and MiFi

5.4.2.4 Wired internet access

5.5 Services & Coverage:

5.5.1 Activation and Migration: The contractor shall bear all costs for activating, migrating or transfer of services from another carrier. The contractor shall not charge the government for activation and/or deactivation during the phase-in from another carrier.

5.5.2 Marianas, Palau & FSM Coverage: The contractor shall provide cellular phone 4G LTE or higher coverage at no additional cost in Guam and the Marianas Islands, Palau, and the Federated States of Micronesia.

5.5.3 Local (Guam and Saipan) Coverage: Contractor shall provide 4G or higher coverage to include unlimited local incoming/outgoing voice minutes, unlimited incoming/outgoing local data transfer, unlimited text messaging, unlimited local internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, voicemail, call forwarding and expandable home coverage. Service will not include 1-900 or collect calls. Service and equipment supporting this plan must work anywhere in Guam and Saipan.

5.5.4 Domestic (CONUS) Coverage: Contractor shall provide unlimited long distance incoming/outgoing voice minutes, unlimited incoming/outgoing long distance data transfer, unlimited text messaging, unlimited long distance roaming, unlimited mobile to mobile voice/data, unlimited internet email, unlimited web browsing, call-waiting, caller ID, three-way conferencing, digital voicemail, call-forwarding, and expandable coverage. All communications devices require long distance. Service will not include 1-900 or collect calls.

5.5.5 International (OCONUS) Coverage: Contractor shall provide unlimited long distance incoming/outgoing voice minutes, unlimited incoming/outgoing long distance data transfer, unlimited text messaging, unlimited long distance roaming, unlimited mobile to mobile voice/data, unlimited internet email, unlimited web browsing, call-waiting, caller ID, three-way conferencing, digital voicemail, call-forwarding, and expandable coverage. Not all communications devices require international service. Service will not include 1-900 or collect calls.

5.5.6 Guam National Guard Facility Coverage: Contractor shall provide acceptable indoor coverage throughout all National Guard buildings, Barrigada and Fort Juan Muna. The Contractor shall enhance coverage in targeted areas by means of cellular towers, antennas, COWs, repeaters, in-building solutions and other technology as it becomes available.

5.5.7 System and Equipment Maintenance: The contractor shall maintain their system and end-user equipment to the standards established in Quality Assurance Surveillance Plan.

5.5.8 Outages and Updates: Contractor shall notify the COR of all planned service outages and system wide updates that will affect voice and data services greater than one (1) hour. Reports shall include: affected areas, estimated timelines, and a contact person specific to the outage.

5.6 Equipment & Device Accessories:

5.6.1 New Devices and Equipment: Contractor shall provide new/refreshed devices, equipment and accessories for all service plans offered under the IDIQ unless otherwise specified by the

KO.

5.6.2 Wireless routers and MiFi devices will be on loan from the contractor and will he returned upon completion of the contract.

5.6.3 Life-Cycle Replacement: Contractor shall provide life-cycle replacement of CMDs in accordance with standard commercial practices.

5.6.4 CMD Optional Features: Contractor shall provide CMDs with optional features such as the ability of biometric, CAC authentication and encryption to include optional memory packages as needed.

5.6.5 DISA Compliance: Contractor shall ensure that all mobile phones are compliant under DISA authorized mobile devices listing—see link below for a list of DISA approved devices. The government retains the right to request pricing throughout the life of the contract as new devices and equipment, to include associated accessories, become available and approved by DISA.

https://aplits.disa.mil/processAPList.action

5.6.6 Replacement Pricing: Contractor shall provide contract pricing for replacements of CMDs not covered under life cycle replacement.

5.6.7 Instructions and Kits: Contractor shall provide a description of the devices capabilities and instructions on its uses. Contractor shall provide the standard mobile phone kit that normally includes a power adapter charger, USB connector and hard wire earpiece.

5.7 Internet Access: Contractor shall provide both wired and wireless high speed internet access in accordance with the highest standard currently available on the commercial marketplace.

5.7.1 Wired Internet Access: Contractor shall furnish all equipment necessary to provide high speed internet access throughout the GUNG facilities and satellite offices which include the Barrigada Readiness Center, Fort Juan Muna, and various recruiting storefront offices.

5.7.2 Wireless Internet Access:

5.7.2.1 MiFi: the contractor shall furnish all equipment necessary to provide high speed MiFi internet access as needed.

5.7.2.2 Wi-Fi: Contractor shall furnish all equipment necessary to provide high speed Wi-Fi internet access as needed throughout GUNG facilities and offices.

5.8 Cable Television Services: Contractor shall furnish all equipment necessary to provide both basic and digital cable access in accordance with the highest standard currently available on the commercial marketplace, as needed throughout GUNG facilities and offices.

5.9 Customer Service:

5.9.1 Contractor Point of Contract: Contractor shall designate a POC and an alternate who are experienced in the handling of US Government accounts.

5.9.2 24/7 Customer Service: Contractor shall provide 24/7 customer service to respond to trouble calls. Response to trouble calls must in real time (i.e. no automated message services) and assistance must be provided by a person in a decision-making capacity. Response to trouble calls may require emergency processing of delivery orders, issuing wireless communication devices, providing replacement units, and resolving user connection and service https://aplits.disa.mil/processAPList.action problems. Trouble calls shall have a response within eight (8) hours with a fix and/or replacement within twelve (12) hours, with a fix and/or replacement within 24 hours for CONUS and OCONUS service.

5.9.3 Helpdesk: Contractor shall provide a dedicated helpdesk counter at vendor’s location for users to submit physical mobile phone errors and problems. Helpdesk counter should be available during normal working hours and provide a temporary phone to users for voice calling until phone issues are resolved.

5.9.4 National Disaster Priority Service: Contractor shall provide priority calling/SMS for during national disaster or emergency situation that would allow GUARNG mobile phone numbers priority over other callers during island crisis for first responders and key leaders.

5.9.5 Quarterly Usage Analysis: Contractor shall provide a quarterly usage analysis and recommend plan changes for any cost savings.

5.10 Charges

5.10.1 Account Changes: Throughout the life of the contract, the Contracting Office may add new plans or delete plans in accordance with current market trends, technology changes, Government Policy changes, and usages changes. Changes shall be issued via modification to include additional funds or the movement of funds from one CLIN to another. Billing shall be prorated for the billing period and Government shall only be responsible and billed for the remaining units. The contractor shall not charge the Government to establish or restore service, internal/external porting of telephone numbers, telephone number charges, and/or to change or activate/deactivate service features.

5.10.2 Account Terminations: Termination of one or more access lines/features shall be made at the end of a billing period. In case of misuses, command withdrawal/relocation, or other mission-related situations, termination will be immediate or as directed by the Contracting Officer via a modification.

5.10.3 Overages: Contractor shall ensure billing statements appropriately breakout and detail overages for individual accounts.

5.10.4 Statements: The Government requires a separate statement for each ordering activity (account). This statement shall be a record or service and equipment use to include, but not limited to, a detailed record for each incoming/outgoing call. Method of payment shall be Wide Area Work Flow (WAWF). The contractor in coordination with the Contracting Office Representative will determine the method of delivering statements to the ordering activity for services provided (such as electronic, paper or secure website).

5.10.5 Detailed Data: Detailed airtime, data, and voice billing (per unit) shall be delivered electronically on a monthly basis, no later than 15 days after invoice delivery. Data must be in Microsoft Excel format. Invoices or billing statements are to indicate usage/costs by CLIN and device number.

5.11 Contractor Manpower Reporting Application (CMRA):

5.11.1 Contract Labor Hours: Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Guam National Guard via a secure data collection site.

5.11.2 The contractor shall completely fill in all required data fields using the following web address: http://www.ecmra.mil/. Reporting inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2019. Contractors may direct questions to the help desk at http://www.ecmra.mil.

6.0 Publications: Contractor shall review and adhere to the policies and guidance detailed in the following publications as applicable to this PWS:

Publication (Chapter/Page)

Date of Publication

Mandatory or

Advisory

Website

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar or http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/cu rrent/index.html or http://farsite.hill.af.mil/

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b)

01/23/2014 http://www.esd.whs.mil/Directives/issuances/ dodm/

Federal Information Processing Standards (FIPS) Publication

201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors

(paragraph 9)

August http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FI PS.201-2.pdf

DoDM 5200.2 Regulation 5200.02 Procedures for the DoD Personnel

Security Program (PSP)

04/03/2017 http://www.dtic.mil/whs/directives/corres/pub 1.html

Army Directive 2014-05 Policy and Implementation

Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

03/07/2014 http://www.apd.army.mil/ProductMaps/PubFo rm/ArmyDir.aspx

AR 190-13

The Army Physical Security

Program

02/25/2011 http://www.apd.army.mil/ProductMaps/PubFo rm/AR.aspx

Homeland Security Presidential Directive (HSPD)-12

Policy for a Common Identification Standard for Federal Employees and Contractors

08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12 http://www.ecmra.mil/ http://www.ecmra.mil/ https://www.acquisition.gov/?q=browsefar http://farsite.hill.af.mil/ http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html http://farsite.hill.af.mil/ http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html http://www.apd.army.mil/ProductMaps/PubForm/ArmyDir.aspx http://www.apd.army.mil/ProductMaps/PubForm/ArmyDir.aspx http://www.apd.army.mil/ProductMaps/PubForm/AR.aspx http://www.apd.army.mil/ProductMaps/PubForm/AR.aspx https://www.dhs.gov/homeland-security-presidential-directive-12 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDD 5400.11 Department of Defense Privacy

Program

10/29/2014 http://www.dtic.mil/whs/directives/corres/dir.h tml#

DoD 5400.11-R Department of Defense Privacy

Program

05/14/2007 http://www.dtic.mil/whs/directives/corres/pub 1.html

DoDD 8140.01 Cyberspace Workforce

Management

08/11/2015 OK http://www.dtic.mil/whs/directives/corres/dir.h tml

DoD 8570.01-M Information Assurance Workforce

Improvement Program

12/19/2005 (Change 4:

11/10/2015)

OK http://www.dtic.mil/whs/directives/corres/pub 1.html

AR 25-2

Information Assurance

10/24/2007 OK http://armypubs.army.mil/ProductMaps/PubF orm/AR.aspx

AR 530-1

Operations Security

09/26/2014 OK http://armypubs.army.mil/ProductMaps/PubF orm/AR.aspx

DoD 5220.22-M National Industrial Security Program Operating Manual

02/28/2006 (Change 2:

05/18/2016)

OK http://www.dtic.mil/whs/directives/corres/pub 1.html

AR 381-12

Threat Awareness and Reporting

Program (TARP) (Section II, ¶ 2-4.b)

06/01/2016 OK http://armypubs.army.mil/ProductMaps/PubF orm/AR.aspx

6.1 Applicable Forms: Contractor shall complete and submit the following forms as applicable to this PWS:

Form Date Website

DD 1172-2

Application for Identification

Card/DEERS Enrollment

Mar 2017 http://www.dtic.mil/whs/directives/forms/index.htm

I-9 Employment Eligibility

Verification

11/14/16 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense

Security Agreement

Jan 2017 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001 -0499.htm

DD 250

Material Inspection and

Receiving Report

Aug 2000 http://dtic.mil/whs/directives/forms/dd/ddforms0001- 0499.htm http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/dir.html http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://www.dtic.mil/whs/directives/corres/pub1.html http://www.dtic.mil/whs/directives/corres/pub1.html http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage2479.html http://www.dtic.mil/whs/directives/forms/index.htm https://www.uscis.gov/sites/default/files/files/form/i-9.pdf http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm http://dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Deliverable Performance Requirements Surveillance Acceptable Quality Level

Transition & Activation

If required, seamless, non-disruptive transition from once contractor another in accordance with contract requirements.

Approved transition plan submitted by Offeror as well as customer feedback.

100% completion in accordance with transition plan.

Devices New, non-refurbished, carrier locked/unlocked devices are provided within a reasonable time as agreed upon by the contractor and COR.

Delivery and acceptance of devices by COR.

100% delivery

Coverage Provide island wide voice, text and data coverage in Guam, Saipan, the U.S. as well as other international countries.

Customer feedback

100% coverage

Usage Notification

Notify KO and COR as stated in the contract.

Assessment by

COR

100% of the time

Invoices Timely and accurate COR or other persons identified in the contract.

100% submitted in a timely manner.