Attachment 2 Prosthetic Limb Contract QASP.pdf

ATTACHMENT 2:

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Purpose This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the contract. The QASP does not detail how the Contractor accomplishes the work or monitors the quality of its work. Rather, the QASP is created with the premise that the Contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis.

However, the Government shall coordinate changes with the Contractor. Copies of the original QASP and revisions shall be provided to the Contractor and Government officials implementing surveillance activities.

2. Government Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities in accordance with the

QASP.

a. Contracting Officer (CO) – The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the Contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

b. Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the Contractor’s performance. The COR shall maintain a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms or conditions shall be referred to the CO for action.

Assigned COR(s): COR(s) will be selected and communicated upon award.

3. Performance Standards All deliverables shall meet the following QASP performance standards to the acceptable quality level.

The Government shall perform surveillance to determine if the Contractor meets or does not meet these standards.

Task ID Indicator Standard Acceptable Quality Level

Method of Surveillance

New Prosthetic Limb or socket replacement

1 Delivery time requirement

Limb or socket replacement should be delivered within 30 calendar days to patient (initial delivery as defined in the contract)

95% compliance

100% inspection

2 Limb compliant with VA physician prescription

Limb or socket replacement should match the prescription from a VA physician

100% compliance

100% inspection

3 Workmanship free of defect

Socket fits appropriately, limb functions with current alignment, and limb is free of defect

100% compliance

Direct observation and user survey

4 Patient education

Patient is able to demonstrate proper donning and doffing of and wear and care of the device

100% compliance

Direct observation and user survey

5 Patient acceptance

Limb must be acceptable to patient in all aspects (cosmetically and functionally)

100% compliance

Direct observation and user survey

Task ID Indicator Standard Acceptable Quality Level

Method of Surveillance

Other replacement or repair

1 Delivery time requirement

Replacement of a part or repair should be completed and an item must be delivered within 30 calendar days to patient (initial delivery as defined in the contract)

95% compliance

100% inspection

2 Limb compliant with VA physician prescription

Replacement and repair should match the prescription from VA physician

100% compliance

100% inspection

3 Patient acceptance

Service or item provided must be acceptable to patient in all aspects (cosmetically and functionally)

100% compliance

Direct observation and user survey