Attachment 2 Past Performance Questionnaire to Vendor.pdf

PDF 237 KB Posted

Attached to
Switchboard Operators Services Federal contract opportunity
Solicitation number
36C25625Q1388
Issued by
Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 16

About this file

This document is a Past Performance Questionnaire for a VA contract solicitation (Number 36C25625Q1388) issued by the Michael E. Debakey VA Medical Center. The form is designed to gather detailed performance feedback about a potential contractor, with evaluations covering areas such as overall quality, delivery performance, service quality, problem resolution, and personnel quality. Respondents are asked to rate the offeror on a scale from 1-5, with additional questions about contract terminations, performance issues, and willingness to award future contracts. The questionnaire must be completed and returned by 09/04/2025 at 1:30 PM CST via email to Oney.kelly@va.gov, with the solicitation number included in the subject line. The form includes space for comprehensive feedback, including contract details like period of performance, contract value, and a description of services provided.

View the file

Other files for this federal contract opportunity

Other files attached to Switchboard Operators Services, newest first.
File Type Posted
Solicitation Switch Board Operators 8-20-2025.pdf PDF
SO2-C-Relevant Project Experience.pdf PDF

On GovTribe

Work with this file on GovTribe

  • Download the original file
  • Contacts named in this file
  • Similar government files
  • Ask GovTribe AI about this file

Text version

36C25625Q1388 ATTACHMENT 2

ATTACHMENT 2

PAST PERFORMANCE QUESTIONNAIRE

REFERENCE INSTRUCTIONS: The Michael E. Debakey VA Medical Center is considering the Offeror listed below for award of a VA contract. Your comments would be appreciated regarding this firm’s past performance. The intent of this form is to evaluate the offeror’s services. Your comments are considered Source Selection Sensitive; therefore, you are advised that the Federal Acquisition Regulation prohibits the release of the names of individuals providing reference information about Offeror’s past performance.

This survey should be completed by an evaluator with sufficient familiarity of the offeror’s performance and returned to the contracting office by the evaluator no later than 09/04/2025 (1300, CST) the closing date of the solicitation by e-mail to Oney.kelly@va.gov..

Include the solicitation number on the subject line of all e-mails. Solicitation Number: 36C25625Q1388

Offeror’s Name: ____________________Offeror’s e-mail: __________________________________

Request for Proposal:_________________________________________________________________

Name of Person Completing the Evaluation:

Telephone: E-mail: ______

Title:

Company/Organization:

Please rate the offeror in each of the following areas. Note: there is room for comments where you deem remarks would be helpful to our evaluation.

• Not Applicable: N/A

• 1: Performance clearly below the contract performance standard or requirement

• 2: Performance occasionally does not meet minimum contract performance standard or requirement

• 3: Performance that meets the minimum contract performance standard or requirement

• 4: Performance that meets and occasionally exceeds the contract performance standard or requirement

• 5: Performance that almost always exceeds the contract performance standard or requirement

1. Overall quality/satisfaction N/A 1 2 3 4 5

Overall satisfaction with the Offeror’s performance. Would you (the reference) choose to work with this offeror again?

2. Delivery performance N/A 1 2 3 4 5

Delivery performance includes delivery consistency, on time performance, and flexibility in responding to emerging issues and implementing required solutions.

mailto:jeffrey.finley@va.gov.

3. Satisfaction with the quality of service delivered N/A 1 2 3 4 5

Rate the effectiveness and applicability of the plans and strategies delivered and the actual implementation of those.

4. Satisfaction with problem resolution N/A 1 2 3 4 5

This includes the offeror’s ability to solve problems, the speed in which they handle problems, and their effective delivery of resolutions.

5. Satisfaction with the quality of contractor personnel N/A 1 2 3 4 5

Rate the quality of the contractor’s staff in executing the project work scope.

6. Have you issued a cure notice, show cause notice, suspension of progress payments or other letters directing the correction of a performance problem in the past 3 years?

Yes No If Yes, please explain.

7. Have you terminated this contractor for default within the past 3 years, or are there any pending termination actions?

Yes No If Yes, please explain.

8. Based on the offeror’s overall performance, would you award them another contract?

Yes No If No, please explain.

9. Have you discussed any adverse past performance problems with the Offeror and given them an opportunity to comment?

Yes No Please explain.

10. Do you file past performance information in a database that the Contracting Officer may search?

Yes No Please explain.

11. If the contract had options, were those options exercised?

Yes No Please explain.

12. List the dates of the contract period of performance (when were services provided)?

13. What was the dollar value of the contract performed by the offeror?

14. Provide a brief description of the services provided by the offeror for this contract.

Please attach any past performance database reports or other material you deem appropriate to a full understanding of the Offeror’s past performance by the evaluator.

File details come from the government source that posted it. Updated .