Attachment 2 - ORBIT Draft SOW.pdf

Statement of Work – ORBIT (DRAFT) [SOLICITATION NUMBER]

1.0 INTRODUCTION / BACKGROUND

2.0 SCOPE OF WORK

3.0 APPLICABLE DOCUMENTS

4.0 GENERAL REQUIREMENTS

4.1 Contract Management

4.2 Project Management and Staffing

4.3 Financial Management

4.4 Change Management

4.5 Controlled Information

4.6 Disclosure Agreements (NDA)

4.7 Information Technology Security

4.8 Safety and Health

4.9 Software Development Standards

5.0 FUNCTIONAL AREA REQUIREMENTS

5.1 Functional Area 1 - Mission and Systems Engineering Support

5.2 Functional Area 2 - Technical Evaluation, Analysis, and Independent Assessment

5.3 Functional Area 3 - Specialized IT and Mission Support Services

5.4 Functional Area 4 - Advanced R&D Support

C-1

STATEMENT OF WORK

Operations, Research, and Broad Innovative Technologies Services

(ORBIT)

Multiple-Award Indefinite-Delivery/Indefinite-Quantity (IDIQ) Contract — Small Business Set-Aside

Solicitation No. [SOLICITATION NUMBER] | [NASA CENTER / CONTRACTING OFFICE] |

[DATE]

1.0 INTRODUCTION / BACKGROUND

This Statement of Work (SOW) outlines mission engineering, spaceflight enabling, mission support, and advanced technology services to be acquired by the National Aeronautics and Space Administration

(NASA).

The Flight Operations Directorate (FOD) and its supported affiliate organizations comprise approximately 2,500 individuals, including flight controllers, mission planners, trainers, astronauts (domestic and International Partner), flight directors, engineering support, and administrative staff supporting commercial, external, and international partners. FOD’s core mission is to plan, train, and execute human spaceflight missions, including those aboard the International Space Station (ISS), Artemis, Orion, Moon Base, and future endeavors, while advancing human-rated launch systems.

This SOW spans the flight support requirements of NASA/JSC for the benefit of its external customers and partners, including, but not limited to, other NASA centers, International Partners, other Government organizations, and affiliated commercial enterprise partners.

This contract will provide mission concept development and formulation studies; systems engineering and discipline engineering services; spaceflight enabling and mission operations support; specialized information technology (IT) and end-user support services; software development and sustainment; and advanced mission research and development (R&D) support.

This acquisition will be conducted under a multiple-award Indefinite-Delivery/Indefinite-Quantity (IDIQ) contract with Firm-Fixed-Price (FFP) task orders and is designated as a total small business set-aside under NAICS code 541512, size standard [SIZE STANDARD].

The Government's objective for this contract is to establish a pool of qualified small business contractors capable of competing for and performing FFP task orders across the full range of functional areas described in Section 5.0. Requirements in this SOW are stated at a functional, performance-based level.

Specific tasks, deliverables, performance standards, and schedules will be defined in individual task orders issued.

2.0 SCOPE OF WORK

The Contractor shall provide specialized support services that enable flight operations organizations and their affiliates to plan, train, and execute NASA space missions, including missions aboard the International Space Station (ISS), Artemis, and future NASA space endeavors. The supported customer community is highly mobile, schedule-compressed, and operationally demanding; services shall be responsive to dynamic schedules and, where specified by task order, to users in remote and international locations.

C-2

The Contractor shall provide the management, supervision, personnel, materials, equipment, facilities (except as Government-furnished), and other resources necessary to perform services in one or more of the functional areas described in Section 5.0, as ordered through individual task orders.

Work outside the functional areas in Section 5.0 is outside the scope of this contract. At the Government's discretion, task orders may combine requirements from multiple functional areas where the work is integrated in nature.

3.0 APPLICABLE DOCUMENTS

The contractor shall comply with the latest revision of the Flight Operations Requirements documentation in Attachment [J-XX].

4.0 GENERAL REQUIREMENTS

At the Government’s discretion and on a case-by-case basis, the following general requirements will be levied on the IDIQ orders, as applicable, depending on the work scope, magnitude, sensitivity, duration, and impact.

4.1 Contract Management

For each awarded task order, the Contractor shall provide leadership, management oversight, direction, and problem resolution for all functions performed. The Contractor shall serve as the primary interface to the Contracting Officer (CO) and Contracting Officer's Representative (COR).

The Contractor shall:

a. Designate a management interface authorized to direct day-to-day work, coordinate with NASA on contractual matters, respond to Government questions and action items, and resolve problems.

b. Prepare program performance metrics and report performance in accordance with the applicable Data Requirements Documents (DRDs);

c. Accept and utilize existing Government hardware, software, and documentation unless otherwise agreed with NASA;

d. Adhere to the applicable Center Quality Management System (QMS) and organization-level quality management documentation identified in the task order;

e. Comply with the List of Applicable Documents (Section 3.0 / Attachment [J-XX]); and

f. Integrate with and utilize, to the maximum extent practicable, the NASA-established contract management system, including task order processing, contract correspondence, and DRD delivery.

4.2 Project Management and Staffing

The Contractor shall organize and institute integrated processes and tools for managing the products and services specified in task orders, in accordance with DRD [DRD-ORBIT-XX], Contract Management and Staffing Plan, and shall perform Government-requested activities, including but not limited to, supporting research, development, acquisition, and sustainment efforts across a broad spectrum of functional disciplines.

4.3 Financial Management

C-3

As specified by task order, the Contractor shall conduct financial studies and research; evaluate project funding plans and changes; provide comments and recommendations for program guidance; and provide project budgeting and cost estimating support upon NASA Request.

4.4 Change Management

The Contractor shall implement changes to hardware and software components managed under the task orders. These changes shall include corrections of issues documented in deficiency reports, sustaining engineering change requests, and any other change authorized by the Government. The Contractor shall update all related documentation when changes are released.

The Contractor shall integrate with and utilize the NASA-established change and discrepancy reporting program and systems for the submittal, status, review, ranking, and reporting of changes and discrepancies, including, but not limited to, Change Requests (CR), Incident Reports (IR), and Problem Reports (PR).

4.5 Controlled Information

The highest classification level of work anticipated under this contract is [CLASSIFICATION LEVEL – e.g., UNCLASSIFIED / SENSITIVE BUT UNCLASSIFIED (SBU) / CUI; IF CLASSIFIED WORK IS ANTICIPATED, A DD FORM 254 WILL BE INCORPORATED]. Specific security requirements, including personnel screening, position risk designations, badging, and foreign national access restrictions, will be identified in each task order [SECURITY CLAUSE / NPR CITATIONS].

4.6 Disclosure Agreements (NDA)

The Contractor shall provide a company nondisclosure statement, signed individual nondisclosure statements for each person supporting Government-identified tasks, and a summary of the information control and protection procedures applicable to all personnel supporting those tasks.

The Contractor will have access to, be furnished with, or use recorded information including: (a) third-party information subject to limited or restricted rights; (b) third-party information NASA has agreed to handle under protective arrangements; (c) information whose use and dissemination NASA intends to control; and (d) information governed by the Privacy Act of 1974, 5 U.S.C. § 552a. The Contractor shall use and disclose such information only to the extent necessary to perform the work, restrict access to employees with a need to know, and establish procedures and controls to prevent disclosure outside the scope of the applicable task order except as directed in writing by the Contracting Officer.

4.7 Information Technology Security

Task orders involving IT services or access to NASA IT systems will incorporate applicable IT security clauses and requirements [NFS IT SECURITY CLAUSE PLACEHOLDERS; FedRAMP/CLOUD

REQUIREMENTS IF APPLICABLE].

The Contractor shall comply with NPD 2810.1, NASA Information Security Policy in concurrence with JSC and FOD IT security programs. The Contractor shall protect classified and sensitive information as well as Privacy Act information, proprietary data, export-controlled data, and technology embargoed from foreign dissemination that is transmitted, stored, or processed. NASA owns the architecture and the requirements as derived from federal, NASA, and FOD-unique mission policies, and is responsible for approving any changes and the associated risk accompanying that change.

4.8 Safety and Health

C-4

The Contractor shall perform all work in a manner that protects personnel, property, equipment, and the environment, in compliance with applicable NASA policies and federal, state, and local regulations for safety, health, environmental protection, and fire protection. The Contractor shall develop and implement a safety and health program under a NASA-approved Safety and Health Plan [DRD REFERENCE; NFS

SAFETY CLAUSE CITATIONS].

For on-site performance, the applicable Center safety and health requirements document is incorporated by reference into the task order (Section 3.0).

4.9 Software Development Standards

The Contractor shall adhere to the standards and processes specified in JSC 63756, Flight Operations Directorate Software Management Plan (SMP), and CA-WI-54, FOD Software Standards for all FOD software and supporting data files

5.0 FUNCTIONAL AREA REQUIREMENTS

Services under this contract may be ordered in one or more of the functional areas described below. Each functional area is defined in performance-based terms and will be documented in a task order in one of the following ways: 1) a single functional area; 2) multiple functional areas; or 3) sub-set of 1 or more functional areas. Individual task orders will specify the required outcomes, deliverables, performance standards, acceptance criteria, and period of performance. The phrase “the Contractor shall” in this section applies to the holder(s) of task orders issued under the corresponding functional area.

5.1 Functional Area 1 - Mission and Systems Engineering Support

5.1.1 The Contractor shall provide end-to-end engineering support across the mission life cycle, including mission concept development, formulation, and systems and discipline engineering for spacecraft, instruments, launch systems, and ground systems. This includes for Flight Operations:

a. design new or existing hardware

b. develop new or existing hardware

c. test new or existing hardware

d. evaluate new or existing hardware

e. address obsolescence

f. support sustainment

g. Support improvements or enhancements

5.1.2 The Contractor shall also:

a. deliver design services such as performance and reliability modeling informed by historical mission data,

b. provide project support including configuration and data management

c. provide technical meeting facilitation

d. provide cross organizational planning

e. provide implementation of approved hardware changes

C-5

f. provide implementation of approved software changes

5.2 Functional Area 2 - Technical Evaluation, Analysis, and Independent Assessment

5.2.1 The Contractor shall perform conceptual design, analysis, and development studies for systems, subsystems, information technology, software, and operational capabilities supporting Flight Operations requirements. Study products may include, as specified by individual task orders:

a. strategic technology planning

b. mission concept studies

c. concepts of operations

d. system, software, and enterprise architecture studies

e. business process analyses

f. technology assessments

g. analyses of alternatives

h. modeling and simulation

i. prototype or proof-of-concept evaluations

j. systems engineering analyses

k. associated cost, schedule, risk, and resource estimates.

5.2.2 The Contractor shall support the identification and evaluation of:

a. scientific objectives

b. mission requirements

c. operational concepts

d. technical approaches

e. architectures

f. business processes

g. information technology solutions

h. software solutions

i. emerging technologies

j. other concepts supporting current and future mission needs.

5.2.3 The Contractor shall apply appropriate engineering, analytical, and management methodologies identified in the task order to evaluate:

a. technical feasibility

b. interoperability

c. implementation approaches

C-6

d. lifecycle considerations

e. other factors supporting planning, modernization, technology investment, and decision-making.

5.3 Functional Area 3 - Specialized IT and Mission Support Services This scope includes specialized IT and mission‑support services not provided by Agency or Center institutional IT organizations. Task orders will define the boundaries between these specialized services and institutional IT.

5.3.1 The Contractor shall deliver end‑to‑end capabilities for organization-unique software applications and automated information systems, including:

a. design

b. development

c. integration

d. testing

e. deployment

f. hosting

g. operations

h. sustainment

The contractor shall also:

a. modernize legacy systems

b. migrate legacy systems

c. create new applications

d. upgrade existing systems

e. provide systems engineering

f. provide operations support

g. provide data management

h. provide infrastructure support

i. provide infrastructure administration

j. provide security management.

5.3.2 The Contractor shall provide mission support services, including but not limited to:

a. end-user (i.e. domestic, international, and on-orbit) support services

b. help desk services

c. quick turnaround multi-media products to support organization unique training and mission needs

C-7

d. multi-media distribution services to support organization unique training and mission needs

e. facility utilization optimization

f. technical efficiency services and support

g. schedule efficiency services and support

h. budgetary efficiency services and support

5.3.3 The Contractor shall be responsible for planning and executing the safe relocation, installation, commissioning, and ongoing maintenance of NASA assets. The Contractor shall:

a. provide services to perform testing

b. provide services for calibration

c. provide services for system integration

d. manage preventive maintenance to ensure assets remain fully operational

e. manage corrective maintenance to ensure assets remain fully operational

5.4 Functional Area 4 - Advanced R&D Support

The Contractor shall provide advanced, exploratory prototype software and supporting hardware development and technology research in pursuit of next-generation mission operations design solutions.

5.4.1 The Contractor shall explore and introduce new technologies that improve the effectiveness and efficiency of mission operations and deliver advanced technologies and highly specialized custom software solutions into mission operations systems and other systems, including:

a. design

b. development

c. integration

d. testing

e. deployment

f. hosting

g. support

h. sustainment

C-8