Attachment 2 NTWL SAC_TEPL.pdf

Performance Surveillance Plan for the Programmatic, Flight Test Engineering, and

Administrative Support to Naval Test Wing Atlantic

1. Purpose

This Performance Surveillance Plan is a Government developed and applied document used to ensure that systematic quality assurance assessment methods are used in the administration and execution of the contract and Statement of Work (SOW).

The contract requirement is support services for Programmatic, Flight Test Engineering, and

Administrative Support to execute the mission of the Naval Test Wing Atlantic (NTWL) Test & Evaluation

Program Leadership (TEPL) Division. The contractor shall support through participation in the development of system specifications, program T&E planning documents and product functional requirements. Contractor personnel shall support in test planning, execution, data collection and analysis, and reporting. The level of effort (LOE) contract contains cost-plus-fixed-fee (CPFF) labor CLINs, and cost-reimbursable CLINs for other direct costs. The contact is anticipated to be a C-Type contract with a term of ten years.

2. Authority

Authority for issuance of this Performance Surveillance Plan is provided under Contract Section E; which provides for inspections and acceptance of the services and documentation called for in the contract, to be executed by the Contracting Officer or a duly authorized representative. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting

Officer for action external to Performance Surveillance.

3.0 Scope

The Performance Surveillance Plan is established to provide Government oversight of the quality of the contractor’s efforts during execution of the Programmatic, Flight Test Engineering, and Administrative

Support as specified in the contract. The term day is established as a singular calendar day, with 7 days a week (Sunday to Saturday). Due dates that fall on a holiday or weekend are due at the beginning of the next business day (Monday to Friday).

4.0 Government Resources

Contracting Officer - A duly appointed Government Representative with the authority to enter into

(Procuring Contracting Officer (PCO)) and administer (Administrative Contracting Officer (ACO)). A duly appointed Government Representative with the authority to enter into contracts and make related determination and findings on behalf of the Government. Contracting Officers are designated via a written warrant, which sets forth limitations of authority, and is the only Government Representative with the authority to make any contractual commitments or to authorize any changes to any contract on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or

Administrative Support to Naval Test Wing Atlantic conditions shall be referred to the Contracting Officer for action. The PCO or ACO for this contract will be designated in the resulting contract.

Contracting Officer’s Representative (COR) -

An authorized representative of the PCO to assist in administering the contract. The limitations of authority are contained in a written letter of appointment. The COR will be appointed by the PCO in the resulting contract. The COR is not empowered to make any contractual commitments or to authorize any changes to any contract on the Government’s behalf.

5.0 Responsibilities

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the

United States in the contractual relationship. It is the Contracting Officer that assures the contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contracting Officer’s Representative – The COR ensures the technical administration and proper surveillance of the contractor’s performance of the contract within the limitations of authority in the

COR’s written letter of appointment. The COR is not empowered to directly manage or supervise contractor personnel, make contractual commitments or to authorize any changes on the Government’s behalf.

Technical Point of Contact (TPOC) (TEPL Division Head and Branch Heads) – The TPOCs are responsible for monitoring the technical performance of the scope of the contract and ensure proper performance within team tasking and assignments. The TPOCs are not empowered to directly manage or supervise contractor personnel, make contractual commitments or to authorize any changes on the Government’s behalf.

Contractor – The support services provider selected as the awardee of the Programmatic, Flight Test

Engineering, and Administrative Support contract in support of the Test and Evaluation Program and

Leadership Divisionthat has agreed to the contractual requirements set forth in the contract. The

Contractor shall provide the required support services outlined in the Statement of Work (SOW) and shall perform in accordance with Government regulations, policies and procedures. Should any conflict of interest arise for the Contractor or the Contractor’s employees, the contractor shall immediately notify the TPOC, COR and Contracting Officer to garner team resolution.

Administrative Support to Naval Test Wing Atlantic

6.0 Methods of Surveillance

Observation, feedback, and review of contractor employee task performance, contractor

Management Plan execution, facilitation of contract execution and contract deliverables shall be the primary method of surveillance. Scheduled and Unscheduled observations of services provided by the contractor and the recurring review of submitted reports (CDRLs) shall be coordinated by the COR and may include inputs from TPOCs, Team Leads and Competency

Managers. Additionally, feedback from from customers may be collected and used as surveillance of performance. The contractor will be provided performance feedback at Program

Management Reviews and in Contractor Performance Assessment Reporting System reports.

The COR may summarize other inputs and feedback into a single Surveillance Activity Checklist or Contractor Performance Assessment Reporting System report.

o Contractor Performance Assessment Reporting System (CPARS) – The market place for engineering and technical services is very competitive. As such, the successful offeror has a vested interest in the Government-generated CPARS ratings for this contract. For this contract, the Government will monitor and record the quality of services provided into schedule, cost control, business relations, management, and other categories. As this information may affect future source selections for the offeror, and continuation of this contract, the annual Government assessment will be used as an additional performance oversight and communication tool.

Surveillance Activity Checklist – Enclosure (1) lists the methods of surveillance that will be used by the Government representatives in the administration of the contract requirements to be performed by the contractor. Surveillance will be recorded as required within the Surveillance

Activity Checklist, Enclosure (1).

7.0 Surveillance Criteria

All Contract and SOW requirements will be assessed focusing on the following:

1. Quality of Product or Service – Assess the contractor’s effort to transform operational needs and requirements in support of Government personnel. Areas of focus may include the planning and management of program tasks, the quality of support provided throughout all phases of contract execution, the integration of program management specialties, management of interfaces, and the management of a totally integrated effort of all program management concerns to meet cost, performance, and schedule objectives. Assess how successfully the contractor meets program quality.

2. Schedule – Assess the contractor’s adherence to the Government’s required delivery schedule by assessing the contractor’s efforts during the assessment period that contribute to or effect

Administrative Support to Naval Test Wing Atlantic the schedule variance. Also address significance of scheduled events (i.e., design reviews), discuss causes, and assess the effectiveness of contractor corrective actions.

3. Cost Control – Assess the contractor’s effectiveness in forecasting, managing, and controlling contract cost base-lined from the proposed cost factors or TPOC agreed upon/ accepted cost factors post the next Program Management Review. If the contractor experiencing cost growth or underrun, discuss the causes and contractor-proposed solutions for the cost overruns. For contracts where task or contract sizing is based upon contractor provided person-hour estimates, the relationship of these estimates to ultimate cost should be assessed. In addition, the extent to which the contractor demonstrates a sense of cost responsibility, through the efficient use of resources in each work effort should be assessed. Demonstrate anticipated level of effort, cost data as cumulative actuals for cost ($) and hours, tracked to contract ceiling, schedule and plan, by contract years (base and option years).

4. Business Relations – Assess the timelines, completeness and quality of problem identification, corrective action plans, proposal submittals, the contractor’s reasonable and cooperative behavior, effective business relations, and customer satisfaction.

5. Management – Assess the contractor’s success with timely award and management of subcontracts. Discuss the extent to which the contractor discharges its responsibility for integration and coordination of all activity needed to execute the contract; identifies and applies resources required to meet schedule requirements; assigns responsibility for tasks/actions required by contract; communicates appropriate information to affected program elements in a timely manner. Assess the contractor’s risk mitigation plans. If applicable, identify any other management areas that are unique to the contract.

6. Other Areas – Assess performance unique to the contract or that cannot be captured elsewhere.

The assessments of Quality, Schedule, Cost Control, Business Relations, Management, and other areas as applicable utilizing the CPARS evaluation rating definitions listed below.

Exceptional (5) – Performance meets contractual requirements and exceeds many requirements to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good (4) - Performance meets contractual requirements and exceeds some of the requirements to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Administrative Support to Naval Test Wing Atlantic Satisfactory (3) - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal (2) - Performance does not meet contractual requirements. The contractual performance of the task and sub-task being assessed reflect a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory (1) – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s actions appear or were ineffective.

8. Documentation

In addition to providing monthly reports to the COR and the COR shall maintain a complete Contract

Compliance file. This file will contain copies of all reports, evaluations, recommendations, and any actions related to the contractor’s performance, including monthly, quarterly, scheduled and unscheduled Surveillance Activity Checklists. All such records will be maintained for the life of the contract by the COR and the COR will forward these records to the Contracting Officer at completion of the contract.

9.0 Enclosures

Enclosure (1) - Surveillance Activity Checklist

Enclsoure1_SAC

Submission Form.docx