Attachment 2 - Janitorial PWS_SagJanitorial.pdf

US Department of Agriculture (USDA)

Performance Work Statement

Contents Project Title General Information

1.0 Background and Purpose

2.0 Definitions

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Deliverable / Schedule

5.0 Government Furnished

6.0 Travel

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Data Rights

10.0 Section 508 - Electronic and Information Technology Standards

11.0 Performance Requirement Measures

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Project Title Saguache Janitorial Contract

General Information

1.0 Background and Purpose

1.1 Background: This is a services contract for janitorial services for the Saguache Ranger District, located at 46525 State Highway 114, Saguache, CO 81149.

1.2 Purpose: The Contractor shall provide all transportation, labor, equipment, supervision, materials, and supplies except those listed as Government Furnished Property, in performance of Janitorial services described herein. This is a non-personal services contract. Providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government. As such the Government shall not exercise any supervision or control over the Contractor’s employees.

1.3 Description of Services: The Contractor shall maintain all areas of the office building in a clean and acceptable condition. The various phases of cleaning and Janitorial Services shall, at a minimum, be carried out at the frequencies indicated below. All work shall be performed, except if otherwise specified, after normal business hours, which are 8:00 a.m. to 4:30 p.m., Monday through Friday. The Contractor shall furnish all cleaning equipment and environmentally friendly cleaning supplies, specified herein, except Government furnished property, required to perform janitorial services.

Cleaning supplies should be at a minimum biodegradable and non-toxic. Janitorial Services are required for the Saguache Ranger District to include: the main office and associated bathrooms (4), break area, employee offices and rodent control, the wellness room, and shop bathrooms.

1.3.1 Services required for this facility will be performed on the following schedule: one to two times per week, weekly, monthly, semi-annually, and as needed.

• Services Required One to Two Times per Week: The contractor shall perform the following services two days per week (once during the workweek (M-F) and once during the weekend (Sat-Sun) in the summer (May 1 to September 30) and only one day per week in the winter (October 1 to April 30).

1. Empty waste baskets. Place trash in outside dumpsters. Use plastic liners in each wastebasket and change when severely soiled (i.e. stained or torn).

2. Dust all desk and furniture surfaces, however, nothing placed on desktops shall be moved for dusting. Dust all windowsills and thoroughly clean front lobby counter.

Dusting shall be done around anything lying on top of a desk. Wipe clean all glass surfaces.

3. Vacuum carpet in receptionist area, lobby and hallways. Spot vacuum other carpeted areas to remove obvious surface dirt. Spot clean all carpet as needed.

4. Clean, disinfect and polish drinking fountain. No rust or encrustation shall remain.

5. Clean and disinfect all toilet fixtures, including toilets, urinals, wash basins, sinks, mirrors, vanity tops, etc., and refill towel, toilet paper, seat protectors (if applicable), and soap dispensers, as needed.

6. Sweep and damp mop restroom floors.

7. Dust lobby and damp mop all tile areas in the office. Soiled areas shall be damp mopped as needed, leaving no streaks.

8. Wash and clean glass in all exterior doors, inside and outside.

9. Clean and disinfect sink and countertop in breakroom/ kitchen area.

10. Clean and disinfect the microwave oven.

• Services Required Weekly: The contractor shall perform the following services once per week on the weekend.

1. Vacuum all entry ways, hallways and offices.

2. Completely sweep all office storage areas and damp mop tile areas as needed.

3. Sweep all sidewalks adjacent to the office building. Pick up and dispose of any trash in the parking areas, shrubbery and lawn.

4. Empty Trash receptacle outside of front door and place in waste management receptacle.

5. Spot clean all visible wall surfaces, floor, including restroom stalls.

6. Damp clean non-fabric portions of chairs.

7. The mouse bucket should be checked and serviced weekly to make sure the water level is sufficient and remove any dead mice.

8. Wellness Room Cleaning:

a) Clean and disinfect all wellness equipment.

b) Empty waste baskets. Use plastic liners in each wastebasket and change when severely soiled or torn.

c) Clean and disinfect Bathroom: Clean and disinfect all toilet fixtures, including toilets, urinals, wash basins, sinks, mirrors, vanity tops, etc., and refill towel, toilet paper, seat protectors (if applicable), and soap dispensers as needed.

d) Sweep and damp mop restroom floors.

e) Thoroughly clean the shower with an appropriate tile/shower cleaner. Showers and tile area shall be wiped dry, and no streaks shall be left.

• Services Required Monthly: The contractor shall perform the following services monthly.

1. Vacuum and/or dust all surfaces in the building, including light fixtures.

2. Wash and clean all glass surfaces in the office including desktops and office dividers.

3. Wash Doorknobs and striker area where hands make contact, or when soiled or built up with dirt.

4. Scrub any tile areas that have been stained or visibly soiled over a month's time.

Thoroughly clean tile floor areas and kick rail around tiled floors.

o Services Required Semi-Annually: The contractor shall perform the following services twice per year during the months of April and September.

1. Wash and clean all windows in the building, inside and out.

2. Steam/deep clean all carpeted areas.

3. Steam/deep clean all tile/grout areas.

o Services Required as Needed: The contractor shall perform the following services as required to keep office and associated areas looking clean and professional.

1. Exterminate and remove any rodents and insects throughout the building.

Montana Roller

Our mouse system is located beneath the floor in the air conditioning closet in the hallway that leads to the janitorial closet and bathrooms in the West end of the building. The trap is accessible through a trap door in the floor. The trap door swings up and can be held in place by a chain and hook on the back wall of the closet. The trap is a 5-gallon bucket that has been fitted with a dowel through a plastic coke bottle.

The coke bottle has a coating of peanut butter which the office will provide and is available in the janitor closet. The peanut butter is out of date and should only be used to bait the trap. There should always be about 3 inches of water in the bottom of the bucket. The trap is set in the crawl space so mice can access the wooden dowel, crawl along it to the peanut butter on the coke bottle and then the bottle spins dropping the mouse into the bottom of the bucket. There is a rope attached to the handle of the bucket, so it is not necessary to climb down into the crawl space to clean out any mice or service the bucket. The bucket can be lifted up and out of the space and then replaced after servicing. It is important to replace the bucket in a position where the mice can access the wooden dowel. Please see the photo above. For servicing, precautions should be taken as with any mouse trap to wear gloves, mask, and any other necessary protection associated with mouse traps and pest removal. There is a scoop available to remove mice from the bucket. The bucket should be checked and serviced weekly to make sure the water level is sufficient and remove any dead mice.

2. Change and install all interior light bulbs or tubes whenever necessary. Government will supply all light bulbs. Used bulbs are to be disposed of in recycle kits provided by the government.

3. Spot clean all stains on the carpet or floors.

4. Wipe all wastepaper receptacles inside and out with disinfectant.

1.3.2 Place of Performance: Saguache Ranger District, 46525 State Highway 114, Saguache, CO 81149.

1.3.3 Government Regular Working Hours: The Government’s regular working hours are Monday through Friday from 0800-1630 except federal observed holidays.

1.3.4 Contractor Hours of Performance: Janitorial services shall be provided during the required services timeframes listed in section 1.3.1, after working hours, between 6 pm to 6 am. Window washing, carpet cleaning, and floor strip and wax must be scheduled on the weekends when directed by the COR.

1.3.5 Federal Observed Holidays:

New Year’s Day Independence Day Veteran’s Day Martin Luther King Jr.’s Birthday Juneteenth Thanksgiving Presidents Day Labor Day Christmas Day Memorial Day Columbus Day

When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the proceeding Friday will be observed as a legal holiday.

If a holiday falls on a scheduled Contractor workday, the following or proceeding workday will be used to schedule the work to be accomplished.

1.3.6 Service Interruptions: If any services must be interrupted (even temporarily) due to maintenance of contract work, the Contractor shall notify the CO, and COR at least three working days in advance. If the service is due to an emergency the Contractor shall notify the CO and COR as soon as practicable.

1.3.7 Bio-based Materials: Contractor shall use products made from bio-based materials (e.g., bio-based cleaners, degreasers and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces. The Contractor shall submit a list to the CO during the solicitation phase and to the COR within ten (10) calendar days after the contract if/is awarded and any changes indicating the name of the manufacturer, brand name, Safety Data Sheets (SDS), and intended use of each product used in the performance of this contract in accordance with 29 CFR 1910.1200.

Biobased products that are designated for preferred procurement under USDA’s Bio-Preferred program must meet the required minimum biobased content as stated in the USDA Final Rule available at www.biopreferred.gov.

http://www.biopreferred.gov/

1.3.8 Conservation of Utilities: The Contractor shall instruct employees in utility conservation practices. The

Contractor shall be responsible for operating under conditions which preclude the waste of utilities, including but not limited to the following activities: lights shall be used only in areas where and at a time when work is being performed; heating, ventilation, and air conditioning controls shall not be adjusted by the Contractor’s employees;

water faucets and valves shall be turned off after use.

1.3.9 Quality Control Program (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The QCP document or plan must be forwarded to and accepted by the CO during the solicitation phase. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the Contractor ensures that work complies with the requirements of the contract. The final QCP shall be delivered to the CO if awarded. After acceptance of the QCP the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to the QCP.

At a minimum the quality control program should address:

1) An internal inspection system covering all the services performed including a checklist that will specify areas to be inspected by Contractor personnel on both a scheduled or unscheduled basis and the title of the individual(s) who will do the inspection.

2) A method for identifying deficiencies in the quality of services performed and for proposing any corrective action to be taken.

3) A method for ensuring all keys and security access codes issued to the contractor are not used by unauthorized persons.

4) A file of all inspections conducted by the contractor and/or corrective actions taken. This documentation shall be made available to the COR for review upon request.

1.3.10 Contractor Work Plan: The Contractor shall develop and maintain an effective work plan to ensure services are performed in accordance with this PWS. At a minimum the plan shall include the contractor’s daily work schedule and any planned sub-contracting. The work plan will be submitted to the COR within ten (10) days from the date of award.

1.3.11 Quality Assurance: The Contractor shall comply with the quality assurance program as defined in the Quality

Assurance Surveillance Plan (QASP). It defines how the performance standards will be applied, the frequency of surveillance, and the minimum Acceptable Quality Level(s) (AQL). Government surveillance of Contractor performance is not limited to the Performance Objectives as outlined in this PWS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

The COR will perform inspections as necessary to evaluate the quality of work being performed. At any time when work is performed and is not in compliance with specifications, the Contractor will be informed and required to correct the deficiencies in accordance with Clause FAR 52.246-4, Inspection of Services –Fixed Price (see Section I). Acceptance of work will be determined by inspection of the entire job and will be based on adherences to the specifications. The COR will record the results of these inspections on a Quality Assurance Report.

1.4 Type of Contract: The Government will award a firm fixed price contract.

1.5 Period of Performance: The period of performance shall be for one (1) Base Period of twelve (12) months, and four

(4) option periods of twelve (12) Months.

The Periods of Performance read as follows:

Base Period: From 04/15/2026 to 04/14/2027 Option Period One: From 04/15/2027 to 04/14/2028 Option Period Two: From 04/15/2028 to 04/14/2029 Option Period Three: From 04/15/2029 to 04/14/2030 Option Period Four: From 04/15/2030 to 04/14/2031

1.6 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition

Regulation (FAR) Subpart 42.5. The CO and/or COR shall meet periodically with the Contractor to review the Contractor's performance

1.7 Contracting Officer’s Representative (COR): A COR may be assigned to this contract to monitor all technical aspects and assist in contract administration. The COR may be authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communication with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements (without increasing or decreasing contract scope), including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the CO and Contractor of deficiencies; and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract.

1.8 Contractor Personnel:

1.8.1 Quality Control Representative: Determined by Contractor.

1.8.2 Special Qualifications: The Contractor shall ensure bio-hazard cleaning and disposal of bio-hazard materials is performed by qualified and certified personnel, as per OSHA Code of Federal Regulations, 29 CFR 1910.1030 .

1.8.3 Conduct of Personnel: The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or if they are found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agents.

1.8.4 Contractor Personnel Identification: Contractor personnel shall be easily identifiable through the display of badges or uniform. Contractor employees shall identify themselves by name and company affiliation when answering the telephone and attending meetings. All Contractor correspondence (written, facsimile, and email display) shall include their company name.

1.8.5 Security Requirements: Contractor personnel or any representative of the Contractor entering the Government facilities shall abide by all security regulations. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.8.6 Background Checks: Background checks are required to comply with Presidential Directive HSPD-12 that requires “for unescorted entry into a Federally controlled facility, the individual will have a background investigation on file.”

Within ten calendar days of contract award and a new employee being selected for work on this contract, provide a complete list of the name, address, social security number, date of birth, and work phone of each employee engaged in the performance of this contract.

Excessive personnel turnover means more than 3 occurrences within a rolling 12-month performance period. No more than three background investigations will be conducted within a 12-month period at the Governments expense. Additional background investigations, if necessary, will be at the contractor’s expense, and will be deducted from final invoice of the current line-item period of performance.

1.9 Key Control: If the Contractor is provided with keys or a door access code to allow access to buildings and rooms requiring cleaning, they shall ensure they are not lost or misplaced and are not used by unauthorized personnel. The Contractor shall not duplicate keys. All keys that are provided to the Contractor will require a logged entry, signed signature, and date. Keys shall be retained in possession of the janitorial staff while performing services and returned to the COR prior to contract end date. All keys lost by Contractor’s personnel shall be reported to the COR immediately and shall be replaced at the Contractor’s expense this includes costs associated with re-keying of facility if justified.

1.10 Safety: The Contractor shall instruct employees in appropriate measures as specified by applicable provisions of the Occupational Safety and Health Act, 1970, PL 91-596 (84 Stat 1590). The Contractor shall provide a copy of the Safety Data Sheet (SDS) for each of the products used to perform services to the CO and COR within ten (10) days from the date of award, to be approved by the CO. Once products are approved for use on site, the Contractor shall furnish a copy of the SDS at each location where products are stored. Within ten days of contract award and any changes thereafter.

1.10.1 Accidents: Report any accident within 24 hours from occurrence to the COR.

1.11 Fire Protection and Prevention: All sweeping compounds, dust cloths and mop treating materials, floor oils and floor treatment materials (exclusive of waxes) shall be products which are free of any spontaneous heating capability.

Listings of these products as free of this capability by the Underwriters’ Laboratory Inc. or other qualified nationally recognized testing organization shall be considered as meeting these requirements. The Contractor shall not store combustible supplies including rags, paper, and other like items near possible sources of combustion such as steam pipes, high wattage lamp bulbs, and other like items.

2.0 Definitions

2.1 Acceptable Quality Level (AQL). The allowable leeway or variance from a standard before the Government will reject the specific service. An AQL does not say that the Contractor may knowingly offer defective service. It implies that the Government recognizes that defective performance sometimes happens unintentionally. As long as the percent of defective performance does not exceed the AQL, the service will not be rejected by the Government. The Contractor, however, must re-perform the defective service when possible.

2.2 Clean. “Clean” shall be defined as free of dirt, dust, odors, spots, streaks, stains, smudges, film, discoloration, litter, debris, foreign matter, and other residue or evidence of soil. Any maintenance solution or cleaning product residue that is not an air-dry product shall be removed.

2.3 Contracting Officer (CO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer. "Administrative Contracting Officer (ACO)" refers to a Contracting Officer who is administering contracts. A single Contracting Officer may be responsible for duties in any or all of these areas. In accordance with 48 CFR chapter 1, Administrative Contracting Officer does not-Require that a duty be performed at a particular office or activity; or Restrict in any way a contracting officer in the performance of any duty properly assigned.

2.4 Contractor. The term Contractor as used herein refers to both the prime Contractor and any sub-contractors. The prime Contractor shall ensure that his/her sub-contractors comply with the provisions of the contract. The term in this contract refers to the prime.

2.5 Contracting Officer’s Representative (COR). The Government employee designated by the Contracting Officer to be responsible for monitoring of Contractor performance.

2.6 Disinfect. Cleaning in order to destroy any harmful micro-organisms by application of an approved chemical agent.

2.7 Facility. An establishment, structure, or assembly of equipment designated for a specific function.

2.8 Frequency of Service.

2.8.1 Annual. Services performed once during each 12-month period of the contract. These services are to be conducted in accordance with the specified schedule unless change is scheduled in writing.

2.8.2 Semi-Annual. Services performed twice during each 12-month period of the contract. These services are to be conducted in accordance with the specified schedule unless change is scheduled in writing.

2.8.3 Monthly. Services performed at intervals of 28 to 31 calendar days.

2.8.4 Bi-Weekly. Services performed up to 26 times during each 12-month period of the contract.

2.8.5 Daily. Services to be performed in intervals in accordance with the PWS.

2.9 Moveable Item. Items that are fifty (50) pounds or less such as chairs, trash receptacles, and any easily movable item.

2.10 Non-Personal Services. The person rendering services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

2.11 Performance Requirements Summary (PRS). Identifies the key performance indicators of the contract that will be evaluated by the Government to ensure the Contractor meets standards.

2.12 Quality Assurance Surveillance Plan (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods to perform surveillance of the Contractor for each item of the Performance Requirements Summary.

2.13 Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

2.14 Quality Control (QC). A method used by the Contractor to control the quality of goods and services provided.

2.15 Random Sampling. A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

2.16 Space. An area to receive custodial services, which may or may not be considered a room by common definition.

Examples of space are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

2.17 Sub-Contractor: One that enters into a contract with a prime Contractor. The Government does not have privy of contract with the sub-contractor.

Contractor Requirements

3.0 Technical Requirements / Tasks

Insert Technical Requirements / Tasks Here

3.1 Basic Services: Janitorial Services need for the Saguache Ranger District include: (1) the main office and associated bathrooms (4), break area, employee offices and rodent control, (2) the wellness room, and (3) shop bathroom. Services are required (1) one to two times per week, (2) weekly, (3) monthly, (4) semi-annually, (5) as needed.

3.2 Janitorial Services. Workdays. Contractor shall clean restrooms, office space, lobby, break area, rodent control bucket, wellness room, and shop bathroom. Named areas shall be free of dust, dirt, debris, carpet stains, (with the exception of current/existing stains, to be documented at time of award), trash, streaks, and smudges, and present an overall appearance of cleanliness. Desks and IT equipment shall not be cleaned. Horizontal and vertical surfaces including furniture counters, railings, grilles, fire apparatus, doors, corners, crevices, moldings, and ledges less than 70 inches will be free of obvious dust, dirt, oil spots, or smudged surfaces. Trash shall be collected and put into government provided dumpster. Floors shall be clean and shall be vacuumed twice weekly.

Break room counters will be cleaned daily. Sinks and water fountains will be clean with no residue. High cleaning surfaces above 70 inches shall be cleaned free of obvious dust and cobwebs no less than quarterly. This does not include removal of vents, tiles, or other semi-permanent fixtures. Items of work listed on the Scheduled Cleaning shall be considered as separate operations and shall not be accomplished concurrently; timeframes maybe subsequently arranged. All furniture and furnishings shall be stored in their proper place after operations of each shift have been performed. All locked spaces shall be properly secured and relocked immediately upon completion of services.

3.3 Carpet Cleaning (steam/deep clean). Estimated twice annually the Contractor shall commercially clean the carpets.

Notice to COR of proposed carpet cleaning date shall be given at least 21 days in advance. Carpet cleaning shall occur on week-end days.

3.4 Steam/Deep Clean all Tile/Grout Areas. Performed twice annually, the COR shall steam/deep clean all tile/grout areas. Notice to COR of proposed cleaning date shall be given at least 21 days in advance. Cleaning shall occur on week-end days.

3.5 Exterior and Interior window washing. Performed twice annually, the Contractor shall clean exterior and interior windows. Contractor shall identify all window deficiencies including staining, cracking, and windowsill damage and notify the COR in writing. If window screens exist, all window screens shall be removed and cleaned of dirt and cobwebs. Notice to COR of proposed cleaning date shall be given at least 21 days in advance. Cleaning shall occur on weekend days.

3.6 Sweeping or Dust Mopping. Sweeping shall leave the surface uniformly clean of all surface dirt including corners and places inaccessible to the mop. Surface accumulation of hardened dirt that cannot be loosened with a broom shall be loosened sufficiently to permit removal by sweeping or, if necessary, shall be wet mopped or hand scrubbed. It is intended that all dust surface contamination except deeply embedded dirt and stains shall be removed by sweeping. When sweeping areas of stairways, landing, etc., sweeping shall be conducted in such a manner as to ensure that all debris is removed and placed in dumpsters. Sweeping shall not be left to contaminate other areas. Carpeted areas shall be vacuumed with a commercial vacuum (or equal) that will adequately pick up dirt and small pebbles. A hose attachment may be required for corner areas and around baseboards.

3.7 Wet Mopping. Floors cleaned by wet mopping shall be free from streaks, stains, soap film, and dirt. There shall be no splash marks on walls, baseboards, furniture, or furnishings. There shall be no mop strings left on the floor and surfaces shall be left dry. Corners and space inaccessible to the mop shall be carefully cleaned and dried by hand. Only a small area of the floor shall be mopped, rinsed and dried each time to reduce the time water stands on the floor. Rinsing and drying shall follow immediately after mopping. Rinsing shall be with clean, cold water. When floors cannot be satisfactorily cleaned otherwise, they shall be scrubbed by hand or machine, steamed, and wax replaced and buffed accordingly.

3.8 Trash Removal. All wastebaskets shall be emptied. Boxes, cans, papers, etc., placed near the wastebasket or trash receptacles for disposal shall be removed in a manner that will not cause dispersion of dust. Trash can liners shall be replaced whenever heavily soiled. Bags of trash shall not be left in passageways inside or outside the building. Any trash dropped shall be immediately retrieved by the Contractor and properly disposed of. Any liquids spilled in the process of trash removal shall be wiped up immediately.

3.9 Dusting and Vacuuming. Dusting shall be accomplished by means of vacuum cleaners supplemented by chemically treated clean, damp cloths. Oil treatments for cloths shall not be permitted. Surface shall be clean and free from dust after dusting is completed. Dust shall be removed and not scattered around the room. All low dusting should be done after the floor has been swept and the dust has settled. Low dusting includes all surfaces not over seven (7) feet from the floor. Office Equipment such as typewriters, adding machines, calculators, computer terminals, or similar instruments shall not be dusted because of possibility of damage or mis-operation. Moldings, tops of doors, walls, ceilings, exposed pipes, ducts and beams or similar surfaces shall be dusted.

3.10 Washing. Washed surfaces shall be clean and free from all dirt and grease. Surfaces shall be dried and left clean. Glass shall be washed with an application of glass cleaner, rubbed with a cloth and finally polished with an application cloth. The washing shall not contaminate adjacent non-glass areas. Glass shall be left clean and dry, free from film or streaks and contamination visible when looking through the glass toward a natural light source.

All glass shall be cleaned on both sides. All surfaces, other than glass, shall be washed with a mild detergent solution using one or two ounces of detergent to one gallon of lukewarm water, after which they shall be rinsed with clean water and dried with a soft, clean cloth. Streaks will not be allowed on glass. Scrub brushes shall be used where necessary to loosen dirt.

Restroom floors, walls, stalls, mirrors, showers, and lavatories shall be cleaned as specified under washing above.

Commodes, urinals and shower shall be washed with strong, neutral detergent solution with toilet brush cleaner and exterior surface shall be wiped with a clean cloth. An appropriate tile cleaner shall be used on all bathroom and shower tile areas.

3.11 Disinfecting. Urinal and commode surfaces shall be disinfected in the fixtures and shall be scrubbed over all surfaces subject to contamination.

3.12 Damp Wiping. Surfaces shall be left clean and free from film or streaks.

3.13 Polishing Metal Trim – Plumbing Hardware in Restrooms, Showers, Sinks and Water Fountains.

Cleaning shall be accomplished with metal polish, except that polish shall not be used on chromium-plated ware.

Chromium-plated ware shall be polished only with a soft, dry cloth. All surfaces shall be rubbed to soft gloss with soft, clean cloths. Polishing shall produce a clear uniform luster equal to that of new polished metal of the same type without traces of discoloration, oxidation, stains, finger marks, or residue of the polish used. All exposed surfaces shall be polished, including patterns, grooves, etc., using a soft brush to supplement the soft cloth required by the nature of the surface. All wall surfaces shall remain clean or shall be cleaned directly after.

3.14 Replacement of Government Furnished Supplies: It will be the Contractor's responsibility to submit a list on an as-needed basis, or when supplies are low, to the Contracting Officer's Representative (COR), of items needed that the Government provides as per the contract, so that the Government has ample time to reorder. Therefore, the Contractor should plan anticipated needs in advance.

3.15 Defective, Damage, or Inoperable Items: The Contractor shall report to the Contracting Officer or COR without delay all damage, clogged, leaking or inoperable fixtures; all damaged and/or inoperable dispensers, holder, and containers; and other defective, damaged or inoperable equipment surface.

4.0 Deliverable / Schedule

Key Deliverables

Item No.

Deliverable / Item Title

Reference Frequency Delivery Format

Due By

1 Bio-based Materials

In accordance with paragraph 1.3.6

After award and ongoing if changes are made

Via email to COR and CO

Within (10) calendar days after contract award and any changes

2 Quality Control Plan (QCP)

In accordance with paragraph 1.3.8

After award and ongoing if changes are made

Via email to COR and CO

Within (10) calendar days after contract award and any changes

3 Contractor Work Plan

In accordance with paragraph 1.3.9

After award and ongoing if changes are made

Via email to COR and CO

Within (10) calendar days after contract award and any changes

4 Background Checks

In accordance with paragraph 1.8.7

Prior to Start of Unescorted Performance

Via email to COR and CO

Within (10) calendar days after contract award and any changes

5 Safety Data Sheet (SDS)

In accordance with paragraph 1.10

After award and ongoing if changes are made

Via email to COR and CO

Within (10) calendar days after contract award and any changes

6 Reporting Accidents

In accordance with paragraph 1.10.1

After award and ongoing if changes are made

Via email to COR and CO

Within (10) calendar days after contract award and any changes

7 Contract Manager

In accordance with paragraph 7.1

Prior to Award and if changes are made

Via email to COR and CO

Within (10) calendar days after contract award and any changes

8 Janitorial Staff In accordance with paragraph 7.1

Prior to Award and if changes are made

Quotation Submission

Quotation Submission

5.0 Furnished Property

5.1 Government Furnished Property:

The Government will provide the following item(s) of Government property to the Contractor for use in the performance of this contract:

• Keys and security access codes

• Telephone

• Janitor storage closet with sink

• Dumpster

• Water and Electrical Power

• Parking

• Paper Towels

• Toilet Paper

• Trash Bags

• Hand Soap

• All CFC light bulbs and fluorescent bulbs

5.2 Contractor Furnished Property:

The Contractor shall supply ALL other supplies, equipment (ex. steam cleaner, vacuum cleaner, cleaning supplies, etc.),

• Cleaning equipment to include brooms, brushes, buckets, and vacuums (in some instances shall be approved by COR prior to usage.)

• Any other needed cleaning supplies. Cleaning supplies should be at a minimum biodegradable and non-toxic.

6.0 Travel

It is the responsibility of the contractor to provide all transportation. All travel related expenses are the responsibility of the contractor and should be reflected in the cost of services.

7.0 Contractor’s Key Personnel

7.1 Contract Manager: The Contractor shall provide a Contract Manager and designated alternate, as applicable, who has full authority to act for the Contractor on all contract matters relating to this contract. The Contract Manager or alternate shall be available during the Government's regular working hours and shall be available on site within one hour after the Government's regular working hours. The Contractor shall submit the name and contact information of the contract manager in writing to the COR within 10 calendar days of award.

7.1 Janitorial Staff: The Contractor shall provide a list of qualified employee(s) authorized to work under this contract.

The list shall be submitted at time of quotation submission and approved prior to employee(s) working unescorted within the Government facilities. (can include experience qualifications: For example, 1-year experience in janitorial services)

8.0 Security Requirements

Background checks shall be conducted. A person model sponsor will be identified at time of award.

The Contractor is responsible for ensuring the security of all Government property, equipment, materials, records, and data against unauthorized access, loss, or damage during the performance of this contract. In the event the Contractor finds or witnesses any instances of accidents, vandalism, attempted break-ins, signs of attempted break-ins, or suspicious persons, the Contractor shall notify the CO/COR and law enforcement immediately.

Only the approved contractor personnel and/or employees are allowed on the premises during cleaning times, and they shall ensure all exit doors remain closed and locked when not in use. Office keys issued to the Contractor are to be kept in a secure location and duplication is prohibited.

The Contractor shall not attempt to reconnect any computer wiring that was disturbed or disconnected during cleaning activities. Rather leave a note on the desk making the person aware of what happened.

The Contractor shall not disturb papers on employees’ desks or equipment. The Contractor and/or employees are not to use Government telephones – except in emergencies to call 911.

9.0 Data Rights

Not Applicable (NA)

10.0 Section 508 - Electronic and Information Technology Standards Not Applicable (NA)

11.0 Performance Requirement Summary

Insert Performance Requirement Measures Here

• Calculating Acceptable Quality Level, AQL: Acceptable quality levels AQL will be calculated by dividing the number of acceptable occurrences observed by the number of possible occurrences observed. For example:

Paragraph 3.2 in month one the COR observed 20 janitorial services. Of the 20 observed services, 18 were satisfactory. 18 satisfactory observations divided by 20 possible observation equals 0.9 or 90%.

• Payment deduction is generally a remedy for non-performance, not as an incentive. Non-Monetary incentives may include award term contract arrangement (contractor is awarded periods of performance) or Past Performance for quality level of performance (CPARS).

• Below is an example of Performance Requirement Measures and Surveillance and may be tailored to individual requirements and needs of the program:

Performance Objective

Required Task or Deliverable

Performance Standard Method of Surveillance

Negative Incentive for NOT meeting the Task

Services 1 through 10, as listed under the services required one to two times per week in the PWS 1.3.1.

Services 1 through 10, as listed under the services required one to two times per week in the PWS.

AND, work requirements and cleaning techniques listed in the PWS

All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. 95% AQL

All one to two times per week, depending on time of year, are subject to visual checks by the

COR.

Periodic inspections, random observations and customer complaints.

Rework of unacceptable work will be permitted.

Rework must be done within 36 hours. If the unacceptable work is not reworked, a % deduction will be made.

Services 1 through 8, as listed under the services required weekly in

Services 1 through 8, as required weekly in the PWS. AND, work requirements and cleaning techniques listed in the

PWS.

All required services are performed and no more than five (5) customer complaints are received and substantiated by the

All one to two times per week, depending on time of year, are subject to visual checks by the

COR.

Periodic inspections, random observations and customer complaints.

Rework of unacceptable work will be permitted.

Rework must be done within 36 hours. If the unacceptable work is not through 4, as listed under the services required Monthly in

Services 1 through 4, as listed under the services required Monthly in the PWS. AND, work requirements and cleaning techniques listed in the

PWS.

All required services are performed and no more than five (5) customer complaints are received and substantiated by the

All are subject to visual checks by the COR.

Periodic inspections, random observations and

Rework of unacceptable work will be permitted.

Rework must be done within 36 hours. If the unacceptable work is not customer complaints.

Services 1 through 3, as listed under the services required Semi- Annually in

Services 1 through 3, as required Semi-Annually in the PWS. AND, work requirements and cleaning techniques listed in the

PWS.

All required services are performed and no more than five (5) customer complaints are received and substantiated by the the COR.

Periodic inspections, random observations and customer complaints.

Rework of unacceptable work will be permitted.

Rework must be done within 36 hours. If the unacceptable work is not through 4, as listed under the services required As Needed in the PWS 1.3.1.

Services 1 through 4, as listed under the services required as Needed in the PWS. AND, work requirements and cleaning techniques listed in the

PWS.

All required services are performed and no more than five (5) customer complaints are received and substantiated by the the COR.

Periodic inspections, random observations and customer complaints.

Rework of unacceptable work will be permitted.

Rework must be done within 36 hours. If the unacceptable work is not