Attachment 2 GMNF MAN RD Janitorial Services Performance Work Statement FY23.docx

Performance Work Statement

Green Mountain National Forest Manchester Ranger District Janitorial Services

FY23

Contents

Project Title GMNF Manchester Ranger District Janitorial Services

General Information

1.0 Background and Purpose

The mission of the USDA Forest Service to achieve quality land management under the sustainable multiple-use management concept to meet the diverse needs of people. The mission of the Green Mountain & Finger Lakes National Forests is to offer extensive multi-use advantages to the public. Custodial services are needed to ensure facilities are clean and sanitary for the safety and well-being of employees, residents and visitors at Manchester Ranger District administrative sites, in support of USDA/FS/Green Mountain National Forest mission statements, goals, and objectives.

2.0 Definitions

None

Contractor Requirements

3.0 Technical Requirements / Tasks

The contractor shall be responsible for all labor and supervision necessary to provide custodial services at Manchester Ranger District administrative sites to maintain cleanliness and sanitation of facilities at by performing basic custodial services at a quality standard of clean and sanitary working or living environments throughout the year, and additional periodic intensive cleaning and sanitation services as specifically required throughout the year.

4.0 Deliverable / Schedule

Custodial maintenance of facilities at Manchester Ranger District administrative sites will be achieved by performing basic custodial services at a quality standard of clean and sanitary working or living environments, and additional periodic intensive cleaning and sanitation services as specifically required.

The contractor shall provide all equipment necessary to accomplish the tasks and deliverables described, including: vacuum cleaner, floor buffer, steam cleaner, rug shampooer, brooms, mops, and any cleaning products specifically needed for use with these pieces of equipment, such as: waxes, floor sealers, and spot removers. The contractor shall supply buckets, sponges, rags and all other equipment necessary to maintain a quality standard of clean and sanitary working and living environments in facilities at Manchester Ranger Station administrative sites.

The contractor shall perform weekly basic cleaning services and periodic intensive cleaning services to ensure the cleanliness of all common areas, workspaces, and doors and windows at the Manchester Ranger Station office and Mount Tabor Work Center Dormitory. The contractor shall perform the same basic and intensive services to ensure sanitary conditions in the break room, locker room, and restrooms at the Manchester Ranger Station office facility, and in the restrooms, kitchen, laundry room and dormitory bathrooms, bunkrooms and bedrooms at the Mount Tabor Work Center dormitory.

Key Deliverable 1: Manchester Ranger Station office facility common areas, workspaces, and interior doors and windows shall have basic cleaning services performed twice weekly, outside of business hours 0800-1630 EST weekdays. Service days will be determined by coordination between the contractor representative and Contract Officer’s Representative.

Subtask: All trash receptacles containing trash shall be emptied into refuse dumpster located outside building. All recycling receptacles shall be emptied into zero-sort recycling dumpster located outside building. Plastic liners in each receptacle shall be replaced if soiled. Receptacles shall have no trace of odors and visible dirt.

Subtask: Hard-surfaced floors shall have no trace of visible dirt, debris, litter, scuffs and other marks. Carpets will have no trace of visible dirt, debris, litter and other foreign matter. Baseboards, corners, wall edges, windowsills, blinds, and air ducts shall be free of dirt, dust and debris.

Subtask: Tables, seating, chairs, and flat surfaces in common areas and workspaces shall be free of dust, visible dirt and debris, and stains. Tabletops shall disinfected.

Subtask: Interior window glass shall have no trace of film, dirt, smudges, or water. Interior doorknobs, push plates, and light switch-plates shall be free visible marks and disinfected. Drinking fountain shall be disinfected and free of streaks, stains, spots, smudges, scale and other deposits. Hand sanitizer stations shall be adequately filled until next service.

Subtask: Restrooms and locker room shall be disinfected and free of dirt, deposits, streaks and odors. Sinks and shower shall be disinfected and free of soap films, scum and other deposits. Toilets and urinals shall be disinfected and free of scale, stains, scum and other deposits. Sink, shower, toilet fixtures and accessibility handrails shall be disinfected. Mirrors shall have no trace of film, dirt, smudges, or water. Walls shall have no trace of dirt, smudges, and marks. Soap and paper towel dispensers shall be adequately filled until next service.

Subtask: Breakroom appliance exteriors shall be free of visible dirt, smudges and deposits. Appliance knobs and handles shall be disinfected. Countertops, cupboard doors and drawer faces have no trace of visible dirt, deposits, water and streaks. Sink shall be free of scale, stains, scum and other deposits. Sink fixtures shall be disinfected.

Key Deliverable 2: Mount Tabor Work Center and dormitory facility common areas, workspaces, unoccupied quarters rooms and interior doors and windows shall have basic cleaning services performed twice weekly, during business hours 0800 – 1630 EST two times weekly. Service days will be determined by coordination between the contractor representative and Contract Officer’s Representative.

Subtask: All trash receptacles containing trash shall be emptied into refuse dumpster located outside building. All recycling receptacles shall be emptied into zero-sort recycling dumpster located outside building. Plastic liners in each receptacle shall be replaced if soiled. Receptacles shall have no trace of odors and visible dirt.

Subtask: Hard-surfaced floors shall have no trace of visible dirt, debris, litter, scuffs and other marks. Carpets shall have no trace of visible dirt, debris, litter and other foreign matter. Baseboards, corners, wall edges, windowsills, blinds, and air ducts shall be free of dirt, dust and debris.

Subtask: Tables, seating, chairs, and flat surfaces in common areas and workspaces shall be free of dust, visible dirt and debris, and stains. Tabletops shall be disinfected.

Subtask: Interior window glass shall have no trace of film, dirt, smudges, or water. Interior doorknobs, push plates, and light switch plates shall be free visible marks and disinfected. Hand sanitizer stations shall be adequately filled until next service.

Subtask: Restroom and dormitory bathrooms shall be disinfected and free of dirt, deposits, streaks and odors. Sinks and showers shall be disinfected and free of soap films, scum and other deposits. Toilets and urinals shall be disinfected and free of scale, stains, scum and other deposits. Sink, shower, toilet fixtures and accessibility handrails shall be disinfected. Mirrors shall have no trace of film, dirt, smudges, or water. Walls and stall partitions and doors shall have no trace of dirt, smudges, and marks. Soap and paper towel dispensers shall be adequately filled until next service.

Subtask: Kitchen and laundry room appliance exteriors shall have no trace of visible dirt, smudges and deposits. Laundry room appliance interiors shall have no trace of dirt, deposits, and lint and detritus. Appliance knobs and handles shall be disinfected. Countertops, cupboard doors and drawer faces shall be free of dirt, deposits, water and streaks. Sinks shall have no trace of scale, stains, scum and other deposits. Sink fixtures shall be disinfected.

Key Deliverable Three: Manchester Ranger Station office facility shall have periodic intensive cleaning services performed twice annually at six-month intervals, to be coordinated between contract representative and Contract Officer’s Representative.

Subtask: Exterior window glass shall have no trace of film, dirt, and smudges. Screens, exterior window frames and interior window casings shall be free of dust, dirt, and detritus.

Subtask: Hard-surfaced floors shall have a glossy uniform appearance free of scuffs, heel marks, wax build-up, and other stains and discoloration. Carpets shall be free of stains and discoloration.

Subtask: Cubicle wall fabric, fabric sound-proofing boards, and fabric chair coverings shall have no trace of visible dirt and stains. Interior walls and doors shall have no trace of dirt, smudges, and marks. Interior light fixtures shall have no accumulation of dust and detritus.

Subtask: Appliance, cupboard, and drawer interiors shall be free of stains, spots and foreign matter. Locker room shower curtain shall have no trace of deposits, stains and scum. Locker surfaces shall be free of dust and debris.

Key Deliverable Four: Mount Tabor Work Center and dormitory facility shall have periodic intensive cleaning services performed twice annually at six-month intervals, to be determined by coordination between the contractor representative and Contract Officer’s Representative.

Subtask: Exterior window glass shall have no trace of film, dirt, and smudges. Screens and exterior window frames shall be free of dust, dirt, and detritus. Common area and workspace window casings shall be free of dirt and debris.

Subtask: Hard-surfaced floors in common areas shall have a glossy uniform appearance free of scuffs, heel marks, wax build-up, and other stains and discoloration. Carpets in common areas and workspaces shall be free of stains and discoloration.

Subtask: Fabric chair coverings in common areas and workspaces shall be free of visible dirt and stains. Interior walls and doors in common areas and workspaces shall have no trace of dirt, smudges, and marks. Light fixtures in common areas and workspaces shall have no accumulation of dust and detritus.

Subtask: Dormitory shower curtains and all bathroom tile and grout shall be free of deposits, stains and scum.

Subtask: Kitchen and workspace cupboards and drawer interiors shall be free of stains, spots and debris. Kitchen and laundry room appliance interiors shall have no trace of stains, spots, scum and foreign matter. Stovetop and ovens shall be free of carbon buildup, foreign matter, and spots. Floors and walls under and behind appliances, and appliance vents and exhausts shall be free of dirt and dust accumulation.

Key Deliverable Five: Mount Tabor Work Center quarters bedrooms and bunkrooms shall have periodic intensive cleaning services performed upon vacancy of tenant.

Subtask: Hard surfaces of furniture shall have no trace of dust and shall be disinfected. Flat surfaces and drawers shall be free of dust, detritus, and litter. Trash receptacle shall have no trace of odor and visible dirt. Fabric furniture coverings shall be free of dirt, dust, spots and stains. Mattress cover shall be free of spots and stains.

Subtask: Interior windows shall have no trace of film, dirt, and smudges. Window casings and blinds shall be free of dirt, dust and spots. Light fixtures shall have no accumulation of dust or detritus.

Subtask: Carpet, walls, and ceiling shall be free of stains, dirt and marks. Air vent shall be free of dust. Light switch-plates and exterior of drawers shall have no trace of visible marks.

5.0 Government Furnished

The government will provide sustainable cleaning products and supplies not limited to those listed below at each facility, located in designated custodial supply closets at each facility. The contractor will inform COR when supplies at either facility are running low.

General description of supplied products:

· All-purpose multi-surface cleaners

· Disinfectant spray

· Glass cleaners

· Spot/stain removers

· Tile/grout cleaner

· Floor polish

· Spot/stain removers

· Tile/grout cleaner

· Floor polish

· Oven/appliance cleaners

· Liquid hand soap

· Hand sanitizer

· Folded paper towels for dispensers

· Bath tissue

· Trash can liners

6.0 Travel

The contractor shall be responsible for all transportation necessary to provide custodial services at Manchester Ranger District administrative site facilities.

7.0 Contractor’s Key Personnel

All work under this contract shall be performed according to its specifications by persons who are technically qualified. The contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity, and shall be responsible for taking such disciplinary action with respect to employees as may be necessary.

The contractor shall provide a contract representative for the performance of the work. The name of this person and any alternate(s) who are authorized to act for the contractor shall be designated in writing and submitted to the contracting officer within 10 days of contract award. The contractor’s representative and his/her alternate(s) shall have full authority to act for the contractor on all matters related to the daily operation of the contract.

8.0 Security Requirements

The contractor shall prohibit his or her employees from disturbing papers on desks, personal belongings, food items, or cooking utensils, opening desk drawers or cabinets, using telephones or other office equipment provided for government use, and from using the property of any government employee.

The contractor is responsible for making sure that the doors and windows are locked and the lights are turned off when they are leaving the building.

9.0 Data Rights

Not Applicable

10.0 Section 508 - Electronic and Information Technology Standards Not Applicable

11.0 Performance Requirement Measures

The government will measure contractor’s performance by periodic inspections of the work and by customer input. Inspections will be conducted randomly. Deficiencies in service will be directed to the contractor representative for correction and reported to the Contract Officer.

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