Attachment 2.1 - Service Model Questions.docx
DOCX document 29 KB Posted
- Solicitation number
- 36C10B25Q0555
About this file
This document is an RFI (Request for Information) attachment containing detailed service model questions for a specific product, likely the Redivus Health Code Blue Software. The questionnaire seeks comprehensive information about the product's technical characteristics, including hosting environment, access methods, scalability, resource provisioning, and compliance status. Key areas of inquiry include whether the product is Software as a Service (SaaS) or Platform as a Service (PaaS), its web architecture, user access mechanisms, automation capabilities, metrics capturing, and most critically, its Authorization to Operate (ATO) and FedRAMP authorization details. The questions are designed to thoroughly assess the product's technical capabilities, infrastructure resilience, and security compliance for potential VA implementation.
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Other files
| File | Type | Posted |
|---|---|---|
| 36C10B25Q0555.docx | DOCX document | |
| DRAFT Product Description_Redivus Health Code Blue Software.pdf |
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Text version
Attachment 2.1
Service Model Questions:
*Please answer the questions accurately and in full for the product outlined in this RFI, only.
1. Brief Overview of (PRODUCT) and how the VA will use the product:
2. Are you providing a SaaS or PaaS product to the VA?
3. Where is (PRODUCT) Hosted?
4. Does (PRODUCT) utilize On-Demand Self Service?
a. If more computing resources had to be allocated, can they be provisioned via a dashboard or admin console within the host environment and adjusted via the click of a button with little or no human intervention from your host?
5. How would VA users access the solution? (ex: web browser, mobile app)
6. Would you consider (PRODUCT) Web architecture to utilize resource pooling?
7. Is (PRODUCT) Web environment horizontally scalable to react to changes in demand or usage?
a. If so, is the process fully automated or executable with minimal intervention?
8. At a high level, are metrics and event logs captured for:
a. Utilization of the (PRODUCT) Web application attributable to a specific user, account, or customer?
b. Utilization of the (PRODUCT) Web environment resources?
9. Does the product have an Agency ATO?
a. If yes, what agency sponsored?
10. Is this product FedRAMP Authorized?
a. If yes, what is the service model?
b. If yes, what is the deployment model?
c. If yes, please indicate your FedRAMP Package ID
File details come from the government source that posted it. Updated .