Attachment 2-Bid Price and Estimated Staffing Percentage.xlsx

This is a bid pricing and staffing allocation document for Invitation for Bid (IFB) 430-27-01, establishing IT end-user help desk and support services for the State of Hawaii's Adult Mental Health Division (AMHD) and Hawaii State Hospital (HSH). The solicitation requires comprehensive support services including full-time on-site coverage on Oahu at 24 percent of total staffing allocation, dedicated day-shift on-site personnel three days per week at 25 percent allocation, and remote coverage for evening and nighttime calls across all islands from 4:30 p.m. to 7:30 a.m. at 11 percent allocation. Additional service components include on-site backup coverage for staff absences up to 30 workdays annually (3 percent), on-site flexible hour buckets for Oahu (6 percent) and neighbor islands (3 percent), project management and coordination (9 percent), team training with ramp-up time (2 percent), call routing and management (3 percent), and full-time technical writing coverage for six months (14 percent), totaling 100 percent of the staffing allocation. The contractor must staff a team of five full-time equivalents (FTE) trained in the required services.

The bid price shall be submitted as both monthly charges and annualized charges in the designated "Price per Unit" field on the HIePRO solicitation platform. All assumptions include Oahu travel costs in the bid price, neighbor island travel costs unless an Oahu-based resource is required on a specific island with prior approval, and on-site three-day-per-week coverage limited to Oahu with the option for additional costs associated with neighbor island on-site coverage. The state will provide help desk phone numbers for call routing to the eWorld call platform, and bidders should detail team training requirements and ramp-up timelines in their project plans.