Attachment 2 - AFCENT Postal PWS - Draft.pdf

AFCENT Postal Operations

Headquarters Air Combat Command (HQ ACC)

PERFORMANCE WORK STATEMENT

(PWS)

FOR

Ninth Air Force (9 AF), Air Forces Central Command (AFCENT)

Postal Operations

Contact Number: FA4890-26-XXXXX

Revision X

Table of Contents

SECTION A

DESCRIPTION OF SERVICES

1.0 SCOPE OF WORK

1.1 Introduction/Mission

1.2 Background

1.3 Scope

2.0 PROGRAM MANAGEMENT

2.1 Government Program Management

2.2 Contractor Program Management

2.3 Contractor Human Resources

2.4 Contract Administration

2.5 Problem Management

2.6 Meetings

2.7 Contractor Identification

2.8 Quality Control

2.9 Publications

3.0 POSTAL OPERATIONS TASKING

3.1 General Postal Requirements

3.2 Customer and Inquiry Services

3.3 Finance Services

3.4 Receipt and Dispatch (R&D) Services

3.5 Register Mail Services

3.6 Official Mail Services

3.7 Postal Supply Services

3.8 (Applicable to Options A and B only) Mail Control Activity (MCA) Services.

4.0 OTHER REQUIREMENTS

4.1 DoD Identification Card

4.2 Lodging

4.3 Transportation

4.4 Personnel Protective Equipment (PPE)

4.5 Host Nation Visas, Permits, and Licenses

4.6 Housekeeping

4.7 Service Contract Reporting (SCR)

4.8 Clothing

5.0 SECURITY

5.1 Compliance

5.2 Personnel Roster

5.3 Visitor Group Security Agreement (VGSA)

5.4 Security Assistant Appointment

5.5 Clearance Requirements

5.6 Notification

5.7 Pass and Identification Items

5.8 Retrieving Identification Media

5.9 Traffic Laws

5.10 Weapons, Firearms, and Ammunition

5.11 Reporting Requirements

5.12 Physical Security

5.13 Controlled/Restricted Areas

5.14 Key Control

5.15 Lock Combinations

5.16 Controlled Unclassified Information (CUI)

5.17 Computer Security

5.18 Non-Government Networks

5.19 Automatic Data Processing Equipment (ADPE).Error! Bookmark not defined.

6.0 CONTRACTOR TRAVEL

6.1 Theater and Country Clearance Requirements

6.2 Letters of Authorization (LOA)

6.3 Country Entry/Work Requirements

6.4 Defense Base Act Insurance

7.0 DELIVERABLES

7.1 D01 - Management/Staffing Plan

7.2 D02 – Transition - -In Plan

7.3 D03 - Quality Control Plan

7.4 D04 - Monthly Program Status Report (MPSR)

7.5 D05 - Operating Instructions (OIs) / Operating Procedures (OP)

7.6 D06 – Continuity of Operations Plan (COOP)

7.7 D07 –Personnel Roster

SECTION B

SERVICES SUMMARY

1.0 SERVICES SUMMARY (SS)

1.1 Purpose

1.2 Components

1.3 Quality Assurance Surveillance Plan (QASP)

1.4 Right to Surveil

1.5 Contract Non-Conformance

2.0 MEASUREMENT, ANALYSIS, AND IMPROVEMENT (MA&I)

2.1 Quality Assurance

2.2 Risk Assessment

SECTION C

GOVERNMENT-FURNISHED SUPPORT

1.0 GOVERNMENT EQUIPMENT/SUPPLIES

1.1 Equipment

1.2 Consumable Supplies

2.0 GOVERNMENT-FURNISHED SERVICES

2.1 Lodging

2.2 Support Services

2.3 Telephone Services

2.4 Emergency Medical Service

3.0 GOVERNMENT-OWNED VEHICLES

3.1 Vehicle Assignment

3.2 Vehicle Training Certification and Licensing

3.3 Automobile Liability Insurance

SECTION D

GENERAL INFORMATION

1.0 TRANSITION

1.1 Assuming Functional Responsibility

1.2 Transition - In/ Out

2.0 WORK HOURS

2.1 Hours of Operation

2.2 Holidays

3.0 PERFORMANCE OF SERVICES DURING CRISIS

3.1 Service During Crisis

3.2 Evacuations

4.0 ADDITIONS, RELOCATIONS and CLOSURES

APPENDICES

Appendix A – Definitions, Abbreviations & Acronyms Appendix B – Personnel Qualification/Certification Requirements Appendix C – Publications and Forms Appendix D – Reserved Appendix E – Sample Military Post Office (MPO) Equipment Listing

ATTACHMENTS

Attachment 1 – Common Access Card (CAC) Application Template Attachment 2 – D04 Monthly Status (MONTHSTAT Rev 1) Report Template

SECTION A

DESCRIPTION OF SERVICES

1.0 SCOPE OF WORK.

1.1 Introduction/Mission.

The Military Postal Service is operated as an extension of the United States Postal Service (USPS) as authorized by 39 U.S.C. 406. The Department of Defense (DoD) operates military post offices in support of armed forces operations, and personnel, at locations outside the United States. The DoD administers service in accordance with U.S. and Host Nation laws, policies and regulations of the USPS, and any additional DoD or service specific policy. The primary mission of the Postal Operations Contractor is to provide postal services for military post offices (MPO) in the Ninth Air Force (9 AF), Air Forces Central Command (AFCENT) Area of Responsibility (AOR) for the requirement owner 9 AF (AFCENT)/A15.

1.2 Background.

Military Postal Operations are not an organic mission in the United States Air Force (USAF).

98% of the USAF’s postal assets are stationed overseas in the European (USAFE) and Pacific (PACAF) theaters. Their mission is to furnish mail service to overseas military personnel equal to that provided to the civilian population in the United States. Recent restructuring within the Air Force that merged the Postal and Administrative Career Fields has hampered the ability of postal Chief Enlisted Managers to leverage seasoned postal personnel across commands to fill key overseas positions; to include, postal positions within the 9 AF (AFCENT) AOR. The objective of this effort is to minimize the strain of providing qualified Air Force personnel to support 9 AF (AFCENT) MPOs, with the goal of providing greater continuity and predictable postal operations support to the warfighter.

1.3 Scope

The contractor shall operate MPOs and provide postal support to authorized personnel and organizations, including authorized coalition personnel and units, at locations within the 9 AF (AFCENT) AOR. The contractor must be able to comply with all U.S. law, U.S. code, as well as established USPS, DoD, Combatant Command, and service component rules and regulations as it applies to domestic mail supporting the Department of Defense overseas.

1.3.1 The contractor shall be licensed and able to perform work in each of the countries identified in this requirement at contract start., without delaying the start of contract performance because it is not in compliance with host nation business and labor rules and laws. Postal support shall consist of the following functions in accordance with USPS, DoD, United States Central Command (USCENTCOM), AFCENT directives and manuals and as specified in this performance work statement (PWS): Mail processing and acceptance, unit mail delivery, receipt and dispatch (R&D) functions, registered mail, postal finance, locator and directory services. In addition to following general guidelines contained in the aforementioned manuals and directives, the contractor shall accomplish specific tasks as outlined in this PWS. A requirement for additional Mail Control Activity (MCA) requirements may be added in future option years of the contract. All contractor employees performing registered mail functions must have a U.S.

SECRET security clearance prior to the start of the contract. USAF personnel will fulfill

Postmaster, Official Postal Manager (OPM), and other positions that obligate government funds at all locations.

1.3.1.1 The specified postal operations support for this requirement will be at the following MPO locations:

• Ali Al Salem Air Base (ASAB), Kuwait

• Al Dhafra Air Base (ADAB), United Arab Emirates (UAE)

• Muwaffaq Salti Air Base (MSAB), Jordan

• (Optional) Al Udeid Air Base (AUAB), Qatar

1.3.1.2 All labor, travel, and other direct costs associated with this requirement fall under one firm fixed price (FFP) CLIN. The Contractor shall perform all services and shall meet all directives within this PWS by imperative verbs regardless of whether such services and directives are preceded by the words “the Contractor shall.”

1.3.2 If Government actions such as availability of Government-furnished support significantly impair the Contractor's ability to meet established performance thresholds, the Contractor shall provide written justification for noncompliance and waiver request within one (1) business day of the date when the action or event was discovered by the Contractor or Government.

1.3.3 Optional Support.

1.3.3.1 Al Udeid Air Base (AUAB). If the Government exercises the option for services at AUAB, the Contractor shall provide all services outlined in this PWS and associated appendices no later than (NLT) 90 days after the award of the contract option.

2.0 PROGRAM MANAGEMENT.

2.1 Government Program Management.

2.1.1 Headquarters, Air Combat Command, Acquisition Management and Integration Center (HQ ACC AMIC). HQ ACC AMIC is located at Joint Base Langley Eustis, VA. AMIC provides the Government Contracting Officer (CO), Program Manager (PM) and Quality Assurance Management (QAM) support for this contract.

2.1.2 A159 AF (AFCENT)/A15 manages USAF postal support for the CENTCOM AOR and is the requirement owner for this contract. 9 AF (AFCENT)/A15 will also provide personnel to function as the Contracting Officer Representatives (COR) for this contract.

2.1.3 Specified MPO Locations. The MPO Postmaster and OPM functions at each location will be performed by a military or DoD civilian. The Postmaster or OPM will perform all inherently Governmental postal functions.

2.2 Contractor Program Management.

2.2.1 The Contractor shall exercise management and operational control over, and retain full responsibility for, the performance requirements set forth in this PWS. The program management approach must focus on meeting or exceeding performance objectives and ensure compliance with all mandatory, statutory and regulatory requirements. This includes the management and oversight of all activities performed by contractor personnel, including subcontractors and teaming partners. The contractor shall deliver a contract Management/Staffing Plan; the requirements of this plan are outlined in Paragraph 7.1.

2.2.1 Both the Government and the Contractor recognize that no employer-employee relationship between Government and Contractor personnel shall exist under this contract. The Government will not exercise direct supervision over Contractor employees performing services under this contract. Accordingly, the Contractor’s employees shall remain under the Contractor’s direct supervision at all times. The Government PM, COR, CO, Military Postmaster, and/or Squadron Commander will only coordinate guidance to contractors in accordance with PWS tasks.

2.2.2 Pursuant to FAR Subpart 7.5, the Contractor shall not perform any tasks that are inherently governmental functions.

2.2.3 While Contractor management and personnel will have daily exchanges with various Government personnel in performance of their duties, contract administration rests with the CO, and any conflicts in guidance should be brought to his/her attention directly or via the PM and

COR.

2.3 Contractor Human Resources.

2.3.1 The Contractor shall provide a qualified workforce to sustain postal operations in the 9 AF (AFCENT) AOR. PWS Appendix B identifies minimum workforce experience and qualifications.

2.3.1 Contractor Program Manager (CPM). The Contractor shall provide a CPM responsible for the performance of all work required under this contract. The CPM serves as the single interface between the Government program office and Contractor. The CPM shall maintain overall responsibility for all operating MPO locations identified in Paragraph 1.3.1.1. The CPM shall have extensive experience managing postal operations, meet the experience requirements outlined in Appendix B and shall have full authority to act for the Contractor on all matters relating to the program and contract execution. The CPM shall establish Contractor postal management functions, as necessary, to ensure organizational functions at each location operate with standardized processes and discipline. The CPM shall exercise management and operational control for contract requirements and retain full responsibility for all elements of performance.

The Contractor shall designate, in writing, an alternate CPM when the primary CPM is unavailable. Additionally, the CPM or alternate shall be available no later than the next business day during normal business hours, 0800 to 1700 Eastern Time Zone, to meet telephonically with the Government to discuss contract issues.

2.3.2 Site Lead. The Contractor shall provide a qualified site lead for each location specified in Paragraph 1.3.1.1. The site lead is responsible for overseeing daily MPO mission requirements at respective locations. This site lead shall be the single focal point for each MPO location and function as the single interface between Contractor and the designated Postmaster or on-site military MPO personnel. The site lead shall always be available within two hours, deployed site local time, to meet (face-to-face or through telephonic communications) with the on-site military or Government MPO personnel to discuss postal issues.

2.3.3 Human Resources Contractor Personnel.

2.3.3.1 All contractor employees supporting tasks in this PWS shall be properly trained, qualified and certified in accordance with PWS requirements. The Contractor shall satisfy all PWS requirements despite vacancies for key and non-key contractor positions. Daily business with the US Government shall be conducted in English, and the Contractor shall ensure personnel performing management functions, interfacing with the Government and performing postal customer service functions are fluent (oral and written) in the English language (Interagency Language Roundtable Level 4 – Full Professional Proficiency).

2.3.3.2 To satisfy an established agreement between the USPS and DoD concerning handling of U.S. Mail, the contractor shall ensure no person of questionable integrity is employed to fulfill contract services outlined in this PWS. The contractor shall ensure all personnel performing postal duties are loyal, trustworthy, and honest. (Reword to capture the Conduct Reg and site the regulation).

2.3.3.3 All Contractor employees performing postal functions shall have favorably completed a Tier 1 (T1) background investigation. Per DoD 4525.9I, Contractor personnel performing postal functions shall:

• Have no record of conviction of a crime involving theft or moral turpitude

• Have no record of disciplinary actions reflecting unfavorably upon their integrity

• Have no record of psychiatric disorder, alcoholism, or drug abuse, unless a medical evaluation determines the condition no longer exists

• Possess high moral standards

• Be financially responsible

• Not have been previously relieved from postal duties for cause or criminal convictions

2.3.3.4 All Contractor employees performing postal services at any location must be physically able to lift 70 pounds and have no permanent physical restrictions prohibiting work involving prolonged standing, walking, bending or lifting. Contractor employees shall also be able to operate the USPS Point of Sale (POS)/Retail Software System (RSS), postage meters and scales used to weigh parcels, calculate postage, and account for funds remittances.

2.3.3.5 The Contractor shall ensure all personnel obtain access to Automated Military Postal System (AMPS) and provide evidence of successful completion of required AMPS training and certifications within 30 days of arrival at the outside contiguous United States (OCONUS) locations. 9 AF (AFCENT)/A15 will provide the instructions for AMPS registration and site-specific training requirements after contract award.

2.3.4 Key Personnel. Key personnel are those contractor personnel filling Government-identified, key positions considered to be essential to the successful performance of the contract.

Designated key personnel shall be in place at the start of the contract performance period. The Contractor shall identify key personnel, and their associated qualifications as related to Appendix B for each key position in the Management/Staffing Plan (D01) delivered IAW Paragraph 7.0.

2.3.4.1 Government Identified Key Personnel. The program manager, site leads, stock custodians and personnel who handle registered mail, as identified in Appendix B, are considered key personnel.

2.3.4.2 Key Personnel Vacancies. The contractor shall notify the PM, COR and CO via email of any key personnel vacancies or pending vacancies within two calendar days of discovery. This email notification shall include the date and time the position will be vacant, anticipated replacement date, and what management actions will be taken to ensure performance will be met http://www.govtilr.org/ http://www.govtilr.org/ with no disruption to mission IAW PWS Paragraph 2.3.3.1, “The Contractor shall satisfy all PWS requirements in spite of vacancies for key and non-key contractor positions.” " Key position vacancies shall not exceed 14 calendar days from start of the vacancy to the date the Government is notified the position is filled by a qualified person. Continental United States (CONUS)-based key personnel shall be in place no later than (NLT) 14 calendar days after the Government is notified a position is filled and OCONUS key personnel shall be in place NLT 60 calendar days after the first day the position is vacant, unless otherwise approved in writing by the CO. The Contractor shall ensure all replacements, and any temporary substitutions meet the minimum qualifications of the key position and provide this information to the PM, COR, and CO for Government review and acceptance.

2.3.5 Non-Key Personnel Vacancies. As specified in PWS Section A, Paragraph 2.3.3.1, the contractor shall provide sufficient personnel to perform all tasks required by this PWS. The contractor shall notify the PM, COR and CO IAW PWS Section A, Paragraph 2.5 when the manning level for non-key personnel positions may impact contract performance. This email notification shall identify the efforts taken to fill the vacancies, anticipated get-well date, and management actions taken to ensure continued performance of all tasks required by this PWS.

2.3.6 CO-Requested Removal. The CO may request, in writing, that the Contractor remove any employee from their assignment to perform services under this contract when retention of such employee endangers life, property, national security, and the integrity and standards of the 9 AF (AFCENT) Postal Operations Program. The CO may also request that the Contractor remove any employee from their assignment who does not meet the minimum education and experience qualifications established in the Contractor’s technical proposal and approved by the Government.

2.3.7 Notification of Terminations. The Contractor shall report any employee terminations to the PM within 24 hours of termination decision.

2.4 Contract Administration.

All program administration required to fulfill contract requirements is the sole responsibility of the Contractor. The Contractor shall develop operating instructions and operating procedures (D05) as required to govern internal program operations.

2.5 Problem Management.

The contractor shall notify the PM, QM, COR and CO IAW PWS Section A, Paragraph 2.3.5 when the manning level for non-key personnel positions jeopardizes contract performance.

Contractor notification may be by phone and/or email.

2.6 Meetings.

The contractor shall attend and support the following program related meetings. Telephonic or in-person meeting support at each site is considered the cost of doing business with the Government. Travel associated with the Kick-Off Meeting and annual Program Management Review (PMR) shall be included in the FFP CLIN.

2.6.1 Kick-Off Meeting. The contractor shall support a contract Kick-Off Meeting within 30 days of contract award. The Kick-Off Meeting will be held at either Shaw Air Force Base, South Carolina, or Joint Base Langley-Eustis, Virginia. The Contractor shall submit agenda items and briefing slides to the PM/CO NLT 5 days prior to the Kick-off date. The contractor shall record the Kick-off Meeting minutes, request inputs from the audience, and distribute the minutes the attendees.

2.6.2 Program Management Review (PMR). The contractor shall attend and support an annual, one day Program Management Review (PMR) at either Shaw Air Force Base, South Carolina or Joint Base Langley-Eustis, Virginia on an annual basis. The contractor shall submit agenda items and briefing slides to the PM/CO NLT 5 days prior to the PMR date. The contractor shall record the PMR meeting minutes, request inputs from the audience and distribute the minutes the PMR attendees.

2.6.3 Periodic Meetings. The Contractor shall attend and support meetings concerning postal operations support under this contract by teleconference/video conference, as required.

Contractor site-level personnel shall support meeting with the Postmaster or Official Postal Manager in-person, as required. The Contractor shall submit or respond to agenda items to the Government CO, PM, QM, CORs, and 9 AF (AFCENT)/A15 when requested.

2.7 Contractor Identification.

Each contractor employee shall wear a durable, easily legible identification badge (or company logo shirt with name) while on duty at any government location. The badge shall be worn in plain view on the upper portion of the outer garment at all times, except in locations where such display would threaten the safety and security of the contractor employee. The company shall furnish the identification badge, and it must contain the company name, employee name, employee photograph and government organization that the contractor employee supports at the place of performance.

2.7.1 When performing any contract related duties, contractor employees shall clearly identify themselves as “contractor” at all times, in communications and representations, including in the workplace, at meetings, in conversations, telecommunications, mail, electronic mail (e-mail), and faxes, whether with government personnel, other contractor personnel, or with the public.

2.7.2 Contractors with access to a government Local Area Network (LAN) and/or with an official government provided email address shall have signature blocks that include the contractor company name in the signature block, the word “contractor” clearly visible, and the designation “CTR” in the contractor employee’s global address.

2.8 Quality Control.

The contractor shall develop and implement a Quality Control Plan (QCP) that outlines Contractor’s approach for ensuring the successful accomplishment of all tasks and services identified in this contract. The contractor shall establish an internal surveillance program to identify risk areas, performance issues and associated mitigation strategies. Complete records of all internal surveillance efforts shall be maintained and made available to the Government during contract performance. The Contractor shall submit a Quality Control Plan (D03) IAW PWS, Paragraph 7.3.

2.8.1 Performance Evaluation. Contractor performance outputs are subject to surveillance by the Government to ensure compliance with this PWS. The Contractor shall permit the QM, COR(s)/CO, or authorized representative, access to all records, data, and facilities used in the performance of the contracted services. Access shall be provided as soon as possible (unless the CO agrees to an extension). At a minimum, the Contractor shall:

2.8.1.1 Allow the QM/COR/CO/PM access to work areas and data, provide support, and do not interfere with the COR(s) and other designated personnel in the performance of their official duties.

2.8.1.2 Support independent audits and inspections of MPS facilities conducted by Air Force or other Government agencies. These audits and inspections are separate from QM/COR audits.

2.8.2 Self-Assessment Checklists (SAC). Accomplish semi-annual SACs assigned in the Management Internal Control Toolset (MICT) by 9 AF (AFCENT)/A15. As part of the Commander’s Inspection Program, the Contractor shall assess new or updated SACs within 30 days of publication or revision. The contractor shall report compliance or non-compliance with assigned SACs through MICT IAW AFI 90-201, including any non-compliance identified during COR surveillances. Change in compliance status will be updated within 10 calendar days. The contractor shall email the Government COR office by 1600 local time the next duty day when an observation has been created/closed, or a SAC has been locked for validation.

2.9 Publications.

All publications, instructions and documents applicable to this PWS are listed in Appendix C, Publications and Forms. The publications listed in Appendix C, are coded as mandatory or advisory. Adhere to all publications/instructions coded as mandatory, as indicated by an “X” under the appropriate postal operation in the Postal Publications Listing (PPL), without deviation and only be guided by those publications coded advisory to the extent necessary to accomplish requirements in this PWS. Additionally, Appendix C contains a cross-reference chart identifying the publications and applicable sections for specific postal areas and functions. Contractors keep up with latest versions.

2.9.1 The 9 AF (AFCENT) PPL at Appendix C identifies the publications that must be available and displayed in each section or area of the post office. The Government will assess the availability of PPL-identified references during contact audits and Government inspections. The contractor is responsible for ensuring the correct and current publications or visual aids are available, displayed and implemented in the MPO.

2.9.2 The Contractor shall use and update all Government-furnished, Operating Instructions (OI) and its own Operating Procedures (OP) IAW PWS Paragraph 7.0 (D05). Develop, implement and update any additional non-proprietary OIs/OPs as necessary to manage postal operations at all operating locations.

3.0 POSTAL OPERATIONS TASKING.

In addition to the requirements listed in the below paragraphs, the contractor shall adhere to the applicable mandatory guidance listed in PWS, Appendix C. Appendix C, Table 3 – Mandatory Guidance Cross Reference Chart identifies the applicable guidance by postal function.

3.1 General Postal Requirements.

The contractor shall:

3.1.1 Determine eligibility of patrons by verifying customer’s Common Access Card (CAC)/Identification Card (ID), Letter of Authorization (LOA), or Memorandum of Agreement (MOA) authorizing postal privileges for each visit. Facial recognition shall not be used to determine eligibility.

3.1.2 Advise patrons on mailing services available, classes of mail, restrictions and mail acceptance.

3.1.3 Provide customer service hours (not to include pre-opening and closing procedures) as shown below:

• ASAB, Kuwait: 9 hours/day, 6 days a week

• ADAB, UAE: 9 hours/day, 6 days a week

• MSAB, Jordan: 9 hours/day, 6 days a week

• Optional - AUAB, Qatar: 9 hours/day, 7 days per week

The actual operating days and hours, within the parameters listed above, may vary by location as directed by the Air Expeditionary Wing Commander. The Postmaster may temporarily extended hours to accommodate heavier than normal mail volumes due to personnel rotational months (January/April/July/October) and holidays (e.g. Christmas).

3.1.4 Monitor host nation customs examinations and notify the local postmaster and 9 AF (AFCENT)/A15 of reportable issues via AMPS within 24 hours. The MCA team or Postmaster (deployed or permanent party U.S. Air Force) will conduct any required customs-related tasks with the host nation.

3.1.5 Initiate and report all mail incidents regarding mail theft, loss, shortage, rifling, shipment of prohibited matter and initiate Postal Net Alerts (PNA) via AMPS within 24 hours as well as inform the local postal chain of command.

3.1.6 Requisition and maintain all applicable USPS, DoD, and Air Force publications and forms listed in Appendix C. Additionally, the contractor shall manage any applicable changes to mandatory publication IAW the instructions listed in Appendix C.

3.1.7 Control access to mail processing areas IAW applicable directives. Establish and maintain an Entry Authorization Listing (EAL) identifying personnel authorized unescorted entry. Maintain an AF Form 1109, Visitor Register Log, for all authorized visitors not listed on the EAL.

3.1.8 Ensure all personnel supporting postal operations receive an initial briefing before assuming duties and annual refresher on mail security. Document, validate, maintain original copies of designation and termination forms for all postal employees and comply with the disposition procedures listed in applicable directives. The Postmaster will maintain the following forms for all personnel (contractor and Government) supporting postal operations: DD Form 2257, Designation/Termination MPC-FPC-COPE-PFO, DD Form 285, Appointment of Military Postal Clerk, Unit Postal Clerk or Mail Orderly and PS Form 8139, Your Role in Protecting the U.S. Mail.

3.1.9 Process Absentee Balloting Material IAW CCR 25-64, USCENTCOM Absentee Ballot Postal Policy and Procedures, and report movement and inventory via AMPS.

3.1.10 Report any issues or deficiencies with postal facilities to on-site military MPO personnel.

3.1.11 Clearly post mail call hours for the Unit Postal Clerk (UPC).

3.1.12 Ensure postal employees protect the security of all mail in custody from unauthorized opening, inspection, reading of contents, tampering, delay, theft, damage and compromise during all phases of processing and transmission.

3.1.13 Generate and deliver the MPS Monthly Activity Status (MONTHSTAT) Report (D04) that covers the previous month.

3.2 Customer and Inquiry Services.

The contractor shall provide a customer service capability and manage and address postal inquires at all MPO locations identified in Paragraph 1.3.1.1. The Contractor shall:

3.2.1 Create, maintain and disposition official records IAW Air Force Records Information Management System (AFRIMS), AFI 33-322, Air Force Privacy and Civil Liberties Program AFMAN 33-363, Management of Records, AFI 33-364, Records Disposition –Procedures and Responsibilities and applicable supplements.

3.2.2 Scan and upload required Product Tracking and Reporting (PTR) data into AMPS daily.

3.2.3 Provide mail directory service within prescribed timelines outlined in DoD 4525.6-M, collect and forward information, and maintain directory service in AMPS daily.

3.2.4 Manage, maintain and deliver mail through post office receptacles/mailboxes, where applicable for permanent party personnel. Currently, only AUAB (Option A) has 100 receptacles/mailboxes to support accompanied personnel on two-year assignments.

3.2.5 Provide directory service by maintaining forwarding addresses for personnel in the AMPS Directory Module. Forward and return mail as required by individual class of mail IAW applicable directives.

3.2.6 Accept and prepare USPS indemnity claim applications and other customer inquiry forms. Provide postal patrons information and guidance as applicable about the online process for submitting postal claims.

3.3 Finance Services.

The contractor shall provide a postal finance services at all MPO locations identified in Paragraph 1.3.1.1. Postal finance services includes but is not limited to the below-listed requirements. The Contractor shall:

3.3.1 Maintain accountability for all funds and liability for missing or unaccounted funds. The only payment methods accepted are debit card, credit card and EagleCashTM. MPOs identified in this requirement will not accept cash or checks.

3.3.2 Perform Stock Custodian (SC) duties IAW applicable directives identified in Appendix C.

3.3.3 Verify customs forms and perform open parcel inspections for every parcel IAW CCR 25-63, Appendix E. Enforce customs regulations and proper address standards.

3.3.4 Maintain the customer service lobby. Perform POS/RSS functions, assist customers with Click-n-Ship, process debit card, credit card, and EagleCashTM card transactions.

3.3.5 Sell USPS provided money orders and stamps; accomplish required forms and documentation to properly account for and remit funds IAW applicable directives.

3.3.6 Ensure all available finance windows are open if the customer service line exceeds five personnel for greater than five minutes.

3.3.7 Ensure the Stock Custodian conducts and properly documents monthly audits of stamp stock and funds to ensure proper accountability. Conduct audits on random days within each month. Report any audit discrepancies to the Government PM/COR/CO and Postmaster or OPM within 24 hours of completion of the audit.

3.4 Receipt and Dispatch (R&D) Services.

The contractor shall provide postal R&D services at all MPO locations identified in Paragraph

1.3.1.1. R&D services includes but are not limited to the below-listed requirements. The Contractor shall:

3.4.1 Process all incoming and outgoing mail within established guidelines and standards IAW DoD 4525.6-M.

3.4.2 The contractor shall process all Priority and First Class mail (to include directory) within 24 hours of reception and all other prograde mail received within 48 hours of reception.

3.4.3 Perform PTR scans on all mail upon arrival (prograde, retrograde, re-routing, delivery etc.) upload data into AMPS daily.

3.4.4 Forward or return undeliverable mail according to disposition instructions.

3.4.5 Ensure mail is secured and protected from the elements and unauthorized access.

3.4.6 Apply proper endorsements and seals to mail labels, tags, pouches and vehicles.

3.4.7 Remove labels and tags from empty mailbags and trays. Consolidate Empty Equipment (EE) and return excess equipment IAW applicable directives.

3.4.8 Repair or rewrap damaged letters or parcels.

3.4.9 Monitor mail collection boxes located throughout the installations for authorized customers to deposit outgoing mail. Notify on-site military MPO personnel of any issues noted regarding condition or location of mail collection boxes.

3.5 Register Mail Services.

The contractor shall provide registered mail services at ASAB only. Registered mail services include but are not limited to the below-listed requirements. The Contractor shall:

3.5.1 Process, secure and protect all register mail IAW established guidelines and standards identified in Appendix C.

3.5.2 Perform PTR scans on all mail upon arrival (prograde, retrograde, re-routing, delivery etc.) upload data into AMPS daily.

3.5.3 Apply proper endorsements and seals to mail labels, tags, pouches, and vehicles.

3.5.4 Ensure registry records are completed and maintained IAW applicable directives identified in Appendix C.

3.5.5 Ensure all postal employees assigned as registered mail clerks have a U.S. SECRET clearance.

3.5.6 Notify on-site military MPO personnel of any issues or deficiencies in registry section facilities to ensure they meet construction, security and safety standards IAW established guidelines.

3.5.7 Perform open parcel inspections IAW CCR 25-63, Appendix E for every parcel and enforce customs regulations.

3.5.8 Process damaged registered mail within established guidelines and report mail incident thru AMPS within 24 hours.

3.5.9 Prepare postal service forms involving notification and receipt of accountable and non-accountable mail and obtain required signatures from Unit Postal Clerks (UPC) and authorized customers.

3.6 Official Mail Services.

The contractor shall provide official mail services at all MPO locations identified in Paragraph

1.3.1.1. Official mail services include but are not limited to the below-listed requirements. The Contractor shall:

3.6.1 Process, secure and protect all register mail IAW established guidelines and standards identified in Appendix C.

3.6.2 Maintain security and use of the Official Mail EagleCashTM Card at each MPO used for air base’s official mail.

3.6.3 Separate, scan, apply proper endorsements/postage and seals to mail labels, tags, pouches and vehicles.

3.6.4 Generate and maintain required forms, expenditure reports/logs and documents IAW applicable directives.

3.6.5 Perform open parcel inspections IAW CCR 25-63, Appendix E for every parcel and enforce customs regulations.

3.6.6 Verify the UPC's authority to receive and drop off mail via AF Form 4332, Accountable Communications Receipt Authorization.

3.6.7 Sort incoming mail by organization and prepare the mail for pickup by the UPC during prescribed times.

3.6.8 Prepare postal service forms involving notification and receipt of accountable and non-accountable mail and obtain required signatures from Unit Postal Clerks.

3.6.9 Provide and document UPC training using Government-furnished training plan.

3.6.10 Accept and prepare USPS indemnity claim applications and other customer inquiry forms.

3.6.11 Ensure only authorized personnel obtain access to non-customer locations in the postal facility. Deliver to, and collect mail from, authorized agents only.

3.7 Provide and execute a comprehensive Unit Postal Clerk training program for all Unit Postal Clerks prior to allowing members to pick-up and drop off official mail for their respective units. Postal Supply Services.

The contractor shall provide postal supply services at all MPO locations identified in Paragraph

1.3.1.1. Postal supply services include but are not limited to the below-listed requirements. The Contractor shall:

3.7.1 Ensure postal supply OP is on hand and utilized for reference.

3.7.2 Identify a Postal Supply Clerk in writing to the site Postmaster. The Postmaster will notify AFCENT/A15, who will appoint the member to this position in AMPS.

3.7.3 Place and track supply requisitions for postal equipment, publications and forms through

AMPS.

3.7.4 Ensure each postal facility maintains no less than a three-month and no more than a six-month inventory of available postal supplies for each postal facility.

3.7.5 Perform and document the semi-annual inventories according to established guidelines and standards.

3.7.6 Maintain and update postal facility equipment inventory through AMPS. Ensure all equipment is serviceable and perform equipment deletions and request equipment repairs through AMPs. A sample equipment listing for each MPO is located at Appendix E.

3.8 (Applicable to Options A and B only) Mail Control Activity (MCA) Services.

The contractor shall perform MCA services at MSAB and AUAB. The Postmaster or other government person may accompany the contractor on MCA trips to the airport. However, the MCA requirement is a sole responsibility of the contractor and must be performed in absence of government participation. MCA services include but are not limited to the below-listed requirements and local procedures shall be addressed in D05 Instructions / Operating Procedures (OI/OP) for MSAB and AUAB. The Contractor shall:

3.8.1 Process all mail for transport, to include Opening and closing pouches in AMPS, nesting parcels, assigning transportation and printing PS-150, Universal Postal Union labels. Generate and maintain required documentation IAW established guidelines and standards.

3.8.2 Load and unload mail from trucks or other modes of transportation.

3.8.3 Dispatch mail in accordance with the Carrier Generated Routes (CGR) listed in AMPS.

3.8.4 Identify and report mail air carrier handling irregularities. Perform quality control checks and process applicable PS Form 2759, Report of Irregular Handling of Mail and Postal Net Alert (PNA) reports via AMPS for 9 AF (AFCENT) review.

3.8.5 Protect all mail from access by unauthorized personnel and the environmental elements.

3.8.6 Perform PTR scans on all mail and upload data into AMPS daily.

3.8.7 Deliver mail to and receive mail from military or authorized commercial airline representatives as required.

3.8.8 Perform commercial airline and Air Mobility Command (AMC) cargo area checks and monitor ramp transfers IAW guidelines and standards.

3.8.9 Repair and rewrap any damaged letters or parcels.

4.0 OTHER REQUIREMENTS.

4.1 DoD Identification Card.

All contract performance locations identified in Paragraph 2.1.1 have restricted base access. All personnel entering must have specific permission of the installation commander for entry. This permission is granted when the Contractor and employees are issued a contractor identification card. The contractor shall do all required paperwork for ID issuance. Upon approval, the Contractor’s personnel shall proceed to Pass and Registration for issuance of their civilian employee identification card and CAC, if required for the performance of duties (e.g. Registered Mail). Refer to USCENTCOM Special Instructions for Communications (SPIN-C) for CACs for Other Country Nationals (OCN)/Local Nationals (LN) (. (https://usaf.dps.mil/sites/afcent-a63/spinc/TOC.aspx)For CACs, the Contractor shall:

4.1.1 Submit the information listed in Attachment 1 – CAC Application Template to the identified Government Trusted Agent (TA) for each individual requiring a Common Access Card (CAC) in performance of this contract.

4.1.2 Once validated by the Government, complete the application process via the Trusted Agent Sponsorship System (TASS) and obtaining the CAC from a Real-Time Automated Personnel Identification System (RAPIDS) facility within the TASS-mandated timelines.

4.1.3 Retrieve all CACs from employees who depart for any reason before the contract expires (e.g. terminated for cause, retirement, etc.) or at contract expiration and return them to the Government TA. If CACs are returned directly to a RAPIDS station, provide a contract letter identifying the RAPIDS facility and contact information for the individual taking possession of the CAC.

4.2 Lodging.

If applicable, the Contractor shall provide lodging for OCNs or Local Nationals (LNs), as necessary. The Government will not provide on-base lodging or meals for OCNs/LNs.

Additionally, OCN/LN access to each base will be IAW both host nation and host USAF unit policies and directives.

4.3 Transportation.

The Contractor, or contractor employee, shall arrange transportation support to and from off base housing for all contractor personnel, if applicable. Vehicle access to each base will be IAW both host nation and host USAF unit policies and directives.

4.4 Personnel Protective Equipment (PPE).

The contractor shall provide standard PPE required to satisfy the requirements outlined in this PWS, such as but not limited to, work gloves, safety shoes. The Government will provide military issue equipment as directed by command authorities.

4.5 Host Nation Visas, Permits, and Licenses.

Unless and until exempted by international agreement, the contractor shall be responsible for obtaining all necessary entrance documents (e.g. visas) and work permits for its employees, as well as complying with all host nation legal requirements governing foreign corporations, such as registration, frequency management, and broadcast system certification.

4.6 Housekeeping.

https://usaf.dps.mil/sites/afcent-a63/spinc/TOC.aspx https://usaf.dps.mil/sites/afcent-a63/spinc/TOC.aspx

Maintain Contractor-occupied, Government furnished facilities, workspaces and other assigned areas in clean, safe, and sanitary condition IAW industry standards and/or host base policy.

Perform the duties of general housekeeping of both the interior and exterior work areas and grounds maintenance of all assigned facilities not covered by host base contracts. The Contractor-occupied facilities shall always present a professional image.

4.7 Service Contract Reporting (SCR).

The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via the Service Contract Reporting (SCR) section of the System for Award Management (SAM) (http://sam.gov).

Reporting supports the requirements of Title 10, United States Code (U.S.C.), Section 235 and 2330a, and Contractor inputs shall be for the labor executed during the period of performance during each Government fiscal year (FY) which runs from 1 October to 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. The DoD Guidebook for SCR in the SAM is available in the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr.

4.8 Clothing.

All Contractor employees must follow the current civilian wear guidance IAW 9 AF (AFCENT) Instruction 36-2903: Dress and Appearance of AFCENT Air Force Personnel. The current guidance is:

At a minimum, civilian clothing will be neat, clean and present a professional image.

Clothing must be conservative and take into account local customs and traditions.

Examples of inappropriate clothing include ripped, torn, frayed, or patched clothing;

sleeveless, mesh or netted shirts; tank or halter tops (except when in the act of or participating in sports or activities); short shorts or short skirts; undergarments worn as outer garments; bathing suits (except in designated pool areas); revealing or excessively tight fitting garments (except during on-base physical fitness activity or travel to and from the fitness center); or any garments containing offensive words or graphics.

5.0 SECURITY.

5.1 Compliance.

5.1.1 The Contractor and all contractor personnel shall abide by all Air Force and local rules, procedures and standards of conduct. The Contractor shall also perform in accordance with the Compliance with National Industrial Security Program Operating Manual (I) NISPOM—32 CFR Part 117. A DoD Contract Security Classification Specification (DD Form 254) is required for access to classified material. Additional security guidance can be found in the task order DD Form 254. The prime contractor is required to accomplish a separate DD Form 254 for each subcontractor or teaming partner.

5.1.2 The contractor shall comply with all base access, security, vehicle control, safety, environmental protection, and other policies while on installations or areas under 9 AF (AFCENT) control. Compliance with Force Protection policies shall be IAW the Overseas http://sam.gov/ https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr

Environmental Baseline Guidance Document (OEBGD) and guidelines established by the local military authority.

5.2 Personnel Roster.

The Contractor shall submit a list of personnel IAW D07, Personnel Roster. The list shall be validated and signed by the company Facility Security Officer (FSO) and provided also to the Sponsoring Agencies Security Manager. The contracting officer or sponsoring agencies security manager may also request employees’ social security numbers on an as needed basis. Do not include social security numbers in the D07. An updated listing shall be provided when an employee's status or information changes.

5.3 Visitor Group Security Agreement (VGSA).

(R1) The new AFMAN 16-1406 does not require the contractor to sign VGSA. Contractor who operate as an independent visitor group are subject to this AFMAN and AFMAN 16-1404 and must identify an on-site security point of contact (POC) to the local Information Protection Office. Upon notification of the presence of the visitor group, the Information Protection Office will provide the FSO with the local security policies in writing (e.g., email, electronic media or paper) when the PWS requires classified performance. The security policies will address:

5.3.1 (R1) Security support provided by the Air Force to the contractor to include storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badging, base visitor control, investigation of security incidents, base traffic regulations, the use of security forms, and conducting inspections required by DOD 5220.22-R, Industrial Security Regulation, and Air Force Manual (AFMAN) 16-1406, Industrial Security Program.

5.3.2 Security support requiring joint Air Force and contractor coordination includes packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks, and internal security controls for protection of classified material and high value pilferable property.

5.3.3 On base, the long-term visitor group security agreement may take the place of a Standard Practice Procedure (SPP).

5.4 Security Assistant Appointment.

(R1) The contractor shall appoint a Security Assistant for the on base Visitor Group. The Security Assistant may be a full-time position or an additional duty position. The Security Assistant and sponsoring agency's Security Manager shall ensure all contractor personnel are integrated into sponsoring agencies Information Protection Program and receive initial and recurring security education training IAW DoDM 5200.01, DoD Information Security Program Manual, and AFMAN 16-1404, Air Force Information Security.

5.5 Clearance Requirements.

5.5.1 Facility Clearance. Due to the mission critical nature of the Postal Operations Contract, the contractor must possess a SECRET Facility Clearance prior to the solicitation closing date.

ACC AMIC and 9 AF (AFCENT) will not sponsor offerors for Facility Clearances.

5.5.2 (R1) Personnel Clearances. All Contractor personnel performing on this contract must be U.S. Citizens. Personnel performing registered mail duties outlined in the PWS shall have a favorably completed and adjudicated Tier 3 (SECRET) investigation resulting in SECRET access eligibility. Contractor personnel that only require access to the government network shall have a favorably completed Tier One (T1) investigation. . The Tier 1 is initiated locally by the local squadron through the local Information Protection office. The Contractor shall complete visit requests for individual contractor employee in the Defense Information for Security Services (DISS) prior to performance start unless otherwise approved in writing by the CO. The Prime Contractor shall ensure any teaming partners or subcontractors have the appropriate clearances prior to beginning performance.

5.6 Notification.

(R1) The contractor shall notify the Servicing Security Activity (SSA) at each location and the local unit through DISS 30 days prior to contract performance on base. In the remarks section in the DISS visit request, add the contract number and the company FSO name and contact number.

5.7 Pass and Identification Items.

The contractor shall ensure the pass and identification items required for…