Attachment 2 - 645 CYS Networking PWS.docx

645th Cyber Squadron Dell PowerStore and VXrails Networking Equipment.

Performance Work Statement (PWS)

Executive Summary

The 645th CYS requires networking equipment for our Dell VX-Rails and Dell PowerStore 3200L. This installation must include all switching devices, cables and connections see attached product list. Note this is not a brand specific requirement. Installation will include the mounting, connecting, and configuration as necessary. This installation will occur at Patrick Space Force Base 1225 Jupiter St. Bldg. 425 in our Data Center. Rack space and power is not a concern as it relates to this work statement. This equipment is used to provide Cyber Defensive Capabilities supporting space-lift operations by Space Launch Delta 45 (SLD).

645th Cyber Squadron PCAP Storage

1. PURPOSE

645th CYS requires procurement and installation of required networking equipment, cables, mounting hardware, and configuration as required.

The contractor shall provide all labor, materials, tools, equipment, travel and any other necessary requirements to complete this effort.

2. SCOPE

Provide services including Hardware/Software, Engineering Support, Installation services to 645th CYS in support of this networking requirement (See Attachment). Warranty and licensing for all hardware/software shall include three (3) years on-site support and training. This equipment is used to provide Cyber Defensive Capabilities supporting space-lift operations by SLD 45. Installers must possess a DOD Secret Security Clearance.

3. REQUIREMENTS/DESCRIPTION OF SERVICES

The Contractor shall procure appliances to support the installation including a latest version, licenses, complete installation, training and integration into current 645th CYS system. Contractor shall include any necessary connectors, mounts, cabling/wiring for a full turnkey system. Contractor shall provide on-site user/administrative training for five users. Contractor will provide on-site hardware, and support for three (3) years. The only service required is deployment and installation of the system.

3.1. Systems Sustainment

The contractor shall test systems and software changes and provide and execute problem resolutions for the existing system and any other subsequently related issues. The contractor shall provide to the Government all developed, modified, or converted source modules, processes, programs, scripts, operating instructions, databases, system files, user guides, and documentation. Specific tasks may include the following:

· Interface existing systems and environments in accordance with (IAW) disciplined engineering practices and sustain applications, and interfaces in compliance with applicable AF/Department of Defense (DoD) standards.

· Support system sustainment activities to include maintaining existing legacy systems and environments and to sustain applications, databases and interfaces.

· Provide application services to support, maintain and operate systems or services.

3.2. Systems Development, Migration and Integration

Systems development, migration and integration requirements must comply with applicable documents and standards specified in the Appendices of this TO PWS.

· Conduct system performance tuning, system re-hosting and integration services.

· Migrate legacy systems to an Enterprise Resource Planning system or an existing standard infrastructure.

· Utilize Government-Off-The-Shelf or approved Commercial-Off-The-Shelf (COTS) tools for systems design and development.

3.3. Information Services

Information services requirements must comply with applicable documents and standards specified in the Appendices of this TO PWS.

The contractor shall provide application and content presentation services that identify and exploit existing services, create new Service-Oriented Architecture (SOA) applications and data services, create presentation services, define, align and register vocabularies, expose information assets for discovery in the Metadata Environment for Communities of Interest.

· Support life-cycle management of new SOA-based applications that encapsulate business logic to provide new functional/operational mission capabilities.

3.4. Service Lifecycle Management

Generate necessary design and implementation artifacts that will support life-cycle management, defined as service development, testing, certification, registration, sustainment and evolution aligned with defined requirements. These artifacts will include the metadata needed for service life-cycle management IAW the current version of the DoD Discovery Metadata Specification.

3.5. Customer Training

· Provide on-site training at Bldg. 425, Patrick SFB.

· Develop and deliver training programs and materials.

· Upon completion of the install, the contractor shall provide a complete hard and soft copy User Handbook to the customer (645th) for the PCAP Storage

· The User Handbook shall also include the control system user interface descriptions/configuration management information to include at a minimum, a list of all components installed by system serial number (hardware), all passwords and if applicable software/IOS.

· The Contractor shall provide user training on capabilities installed and/or enhanced.

· User training shall include step-by-step instructions on the utilization of all features of the system as well as Basic System Troubleshooting. The period of performance for training will be conducted during the final testing and acceptance of installation. For future training purposes the Government shall have the right to videotape any provided instructional sessions and shall own all rights to the videotape(s) and use as it sees fit

3.6. Help Desk Support

Provide Help Desk Tier 1, Tier 2 and/or Tier 3 support for technical assistance, order processing, support of multiple software versions, training, warrant, and maintenance, 24-hours a day, 7-days a week, 365 days a year.

· Tier 1 – Basic application software and/or hardware support.

· Tier 2 – More complex support on application software and/or hardware.

· Tier 3 – Usually subject matter experts, onsite support on complex hardware and OS software issues.

4. ENGINEERING REQUIREMENTS

4.1. Testing

The contractor shall conduct testing of all installed equipment. Final testing must be accepted by the Government.

4.2 Product/System Integration Testing

The contractor shall perform testing and inspections of all system services to ensure the technical adequacy and accuracy of all work, including reports and other documents required in support of that work. The contractor shall conduct on-site testing as part of the installation. When specified by the Government, the contractor shall participate with the Government in testing the complete system or application which may include premise equipment, distribution systems or any additional telecommunications equipment or operating support systems identified in the TO. After appropriate corrective action has been taken, all tests including those previously completed related to the failed test and the corrective action shall be repeated and successfully completed prior to Government acceptance. As part of this acceptance, any changes applicable to the installation will be reviewed and agreed upon between the contractor and the Government. Testing shall be performed in two steps: operational testing, then system acceptance testing. The contractor shall provide a logical test process that minimizes interruptions and avoids sustained downtime and presents a contingency procedure to be implemented in the event of systems failure during testing.

The contractor shall provide on-site support during the operational and acceptance testing period. In the event contractor installed equipment and/or materials consistently fail, the contractor shall replace installed equipment and/or materials at no additional cost.

5. CONTRACTUAL REQUIREMENTS

5.1. Place of Performance

The contractor shall complete all work in building 425 at 1225 Jupiter St. Patrick SFB, FL 32925.

5.2. Normal Hours of Operation

The average work week is 40 hours. The average workday is 8 hours and the window in which those 8 hours may be scheduled is between 8:00 AM and 5:00 PM, Monday through Friday or as specified in this TO. Work in excess of the standard 40-hour work week requires prior written approval by the Quality Assurance Personnel (QAP).

5.3. Non-Personal Services

The Government will neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor feels that any actions constitute, or are perceived to constitute personal services, it shall be the contractor’s responsibility to notify the TO Contracting Officers (CO) immediately. These services shall not be used to perform work of a policy/decision making or management nature, i.e., inherently Governmental functions. All decisions relative to programs supported by the contractor shall be the sole responsibility of the Government.

5.4. Contractor Identification

All contractor/subcontractor personnel shall be required to wear AF-approved or provided picture identification badges so as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation.

5.5. Performance Reporting

The contractor’s TO performance will be monitored by the Government and reported. Performance standards shall include the contractor’s ability to provide or satisfy the following:

· Provide satisfactory solutions to requirements with the necessary customer support.

· Provide solutions and services that meet or exceed specified performance parameters.

· Deliver timely and quality deliverables to include accurate reports and responsive proposals.

· Ensure solutions to requirements are in compliance with applicable policy and regulation.

Information as set forth in any other part of this PWS or the Application Services contract of which this PWS is a part (including all clauses that are or shall be included or incorporated by reference into that contract).

5.6. Personnel Security

Individuals performing work under these TOs shall comply with applicable program security requirements as stated in the TO.

5.7. Travel

The contractor shall include all travel costs and provide a cost breakout within their quote/proposal for those expected cost.

5.8. Training

Contractor personnel are required to possess the skills necessary to support their company’s minimum requirements of the labor category under which they are performing, and the contractor has quoted/proposed.

5.9. COTS Manuals and Supplemental Data

The contractor shall provide documentation for all systems services delivered under this TO. The contractor shall provide COTS manuals, supplemental data for COTS manuals and documentation IAW best commercial practices (i.e. CD-ROM, etc.). This documentation shall include users’ manuals, operators’ manuals, maintenance manuals and network and application interfaces.

5.10. Section 508 of the Rehabilitation Act

The contractor shall meet the requirements of the Access Board’s regulations at 36 CFR Part 1194, particularly 1194.22, which implements Section 508 of the Rehabilitation Act of 1973, as amended. Section 508 (as amended) of the Rehabilitation Act of 1973 (20 U.S.C. 794d) established comprehensive requirements to ensure: (1) Federal employees with disabilities are able to use information technology to do their jobs, and (2) members of the public with disabilities who are seeking information from Federal sources will be able to use information technology to access the information on an equal footing with people who do not have disabilities.

6. SERVICES DELIVERY SUMMARY

Contractor shall provide all necessary equipment to fully integrate equipment. Contractor shall provide 8 hours of training for five 645th operators relating to new equipment, installation and operation. Contractor shall complete all work at 1225 Jupiter St. (Bldg. 425), Patrick SFB, FL 32925. Contractor shall provide engineering documentation to 645th CYS upon completion of contracted work.

7. SECURITY REQUIREMENTS

7.1. Pass and Identification Items

The contractor shall ensure the following identification item is required for contract performance is obtained for employees:

· Base-specific identification as required by local base and/or building security policies.

Failure to return all Government-issued identification upon termination of contract or service, termination of employees or expiration of the identification may result in withholding of final payment.

7.2. Escorted Entry to Communication Rooms

Contractor personnel requiring unescorted entry to rooms designated by the installation commander shall comply with base access requirements and these additional security instructions; DoD 5200.2-R, DoD Personnel Security Program, Air Force Instruction (AFI) 31-101, Air Force Integrated Defense Plan and AFI 31-501, Personnel Security Program Management, as applicable. Contractor personnel shall be the subject of a favorably adjudicated National Agency Check with Local Agency Check investigation to qualify for unescorted entry to a secure room. Contractor personnel must contact their COR and the appropriate secure room monitor for permission.

7.3. Computer and Network Access Requirements

Contractor personnel working requiring network access will comply with the 645th network access requirements. The 645th will provide WIFI as required to meet mission requirements.

7.4. Reporting Requirements

The contractor shall comply with requirements from AFI 71-101, Volume-1, Criminal Investigations, and Volume-2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources and classified or unclassified defense information. Contractor employees shall be briefed by a Government Representative upon initial on-base assignment and as required thereafter.

7.5. Physical Security

Contractor employees shall comply with base Operations Plans/instructions for Force Protection Condition procedures, Random Antiterrorism Measures and Operation Security, Emergency Management and local search/identification requirements. The contractor shall safeguard all Government property including controlled forms provided for contractor use. At the close of each work period, Government training equipment, facilities, support equipment and other valuable materials shall be secured.

7.8. Traffic Laws:

The contractor and their employees shall comply with all installation traffic regulations.

7.9. Cellular Phone Operation Policy

The contractor shall comply with local base policies regarding cellular phone operation.

8. DATA DELIVERABLES

The Government reserves the right to review all data deliverables and or COTS Manuals and Supplemental Data for a period of 10 working days prior to acceptance. No data deliverable will be assumed to be accepted by the Government until the 10-day period has passed, unless the Government explicitly states otherwise in the TO.

9. APPLICABLE STANDARDS AND REFERENCES

Cabling and installation will be in compliance with industry standards. Installation shall meet or exceed existing Installation standards.

Procure all necessary components, cabling, hardware, software and other misc. items required to successfully meet the upgrade and integration requirements.

The Contractor shall remove any and all unused systems components not needed in order to integrate new and proposed equipment. The components removed will be documented by make, model and serial number (if applicable) on the date of removal and turned over to the Government representative for disposition.

The Contractor shall install all necessary components, cabling, hardware, software and other misc. required items to successfully meet all requirements and remove unnecessary equipment.

The Contractor shall install all rack- mounted equipment using provided racks when able.

10. PRODUCTS STANDARDS AND COMPLIANCE REQUIREMENTS

10.1. DoD IPV6 Requirement

All Products must meet the criteria in DoD IPv6 Standard Profiles for IPv6 Capable Products version 5.0 July 2010 (http://jitc.fhu.disa.mil/apl/ipv6/pdf/disr_ipv6_50.pdf). Some example IPV6 mandated products from the DoD IPV6 Standards Profile are listed below:

· Host/Workstations - a desktop or other end-user computer or workstations running a general-purpose operating system such as UNIX, Linux, Windows or a proprietary operations system that is capable of supporting multiple applications.

· Network Appliance or Simple Server - Simple end nodes such as cameras, sensors, automation controllers, networked phones or adapters such as Circuit-to-Packet (CTP) devices, typically with an embedded operating system and specialized software for limited applications. A Network Appliance is typically managed by an end-user but may support more than one concurrent user remotely via a Web browser interface. A Simple Server supports a small number of concurrent clients via a web browser interface or other protocol with a client application. Examples of simple servers are stand-alone network print servers, storage servers, Session Initiation Protocol (SIP)11 servers, a “web camera” appliance that serves pictures via an embedded web server and a network time server appliance that solely functions to serve Network Time Protocol (NTP) requests. Advanced Server - End Nodes with one or more server-side applications (for example Dynamic Host Configuration Protocol, Domain Name Server, NTP, E-mail, File Transfer Protocol, Hypertext Transfer Protocol , web server, storage server or database) to support clients in the network.

· Intermediate Nodes – routers, switches, IA or IA-enabled devices.

· IPV6 Capable Software - a product that implements functions available via an IPv6 interface to end-users, network nodes or other software, when installed on an appropriate hardware platform.

10.2. Energy Star

All applicable Products must be EnergyStar® compliant per DoDI 4170.11 and Federal Acquisition Regulation (FAR) Part 52.223-153.

ENERGY EFFICIENCY IN ENERGY-CONSUMING PRODUCTS (DEC 2007)

(a) Definition: As used in this clause, "Energy-efficient product"…

(1) Means a product that—

(i) Meets Department of Energy and Environmental Protection Agency criteria for use of the Energy Star® trademark label; or

(ii) Is in the upper 25 percent of efficiency for all similar products as designated by the Department of Energy's Federal Energy Management Program.

(2) The term "product" does not include any energy-consuming product or system designed or procured for combat or combat-related missions (42 U.S.C. 8259b).

(b) The Contractor shall ensure that energy-consuming products are energy efficient products i.e., ENERGY STAR products or FEMP-designated products) at the time of contract award, for products that are—

(1) Delivered;

(2) Acquired by the Contractor for use in performing services at a Federally-controlled facility;

(3) Furnished by the Contractor for use by the Government; or

(4) Specified in the design of a building or work, or incorporated during its construction, renovation, or maintenance.

(c) The requirements of paragraph (b) apply to the Contractor (including any subcontractor) unless—

(1) The energy-consuming product is not listed in the ENERGY STAR Program or FEMP; or

(2) Otherwise approved in writing by the Contracting Officer.

(d) Information about these products is available for—

(1) ENERGY STAR at http://www.energystar.gov/products; and

(2) FEMP at www.femp.energy.gov/technologies/eep_purchasingspecs.html.

NOTE: Remove if not applicable. The following are some example products that are required to be energy star compliant: computers, displays and monitors, enterprise servers, copiers, digital duplicators, fax/printer machines, printers, scanners, televisions, cordless phones, battery chargers, set-top and cable boxes, and audio and video equipment. For further guidance please see the below url: http://www1.eere.energy.gov/femp/technologies/eep_purchasingspecs.html support software inventory and asset management. For more information please go to: http://tagvault.org/.

10.5. Hardware and Associated Software and Peripherals

All hardware delivered under this TO shall include associated software, documentation and associated peripherals required for operations (such as controllers, connectors, cables, drivers, adapters, etc.) as provided by the Original Equipment Manufacturer (OEM). This is true only if the applicable OEM provides such items with the product itself.

10.6. Technical Refresh

In order to ensure new design enhancements and technological updates or advances, the contractor shall offer, under this TO, hardware and software components available to the contractor's commercial customers. Furthermore, the contractor shall make available any commercially available updates to the hardware and software provided under this TO. If such updates are available to other customers without charge, then they shall also be made available to the Government without additional charge. The contractor will ship these updates to existing customers who have acquired the hardware/software being updated under this TO. Vendor commercial product offerings shall include “state of the art” technology, i.e., the most current proven level of development available in each product category.

10.7. Trade Agreement Act (TAA)

All proposed products must be compliant with the Trade Agreements Act of 1979 (TAA) and related clauses in Section I of this contract. In accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 252.225-7021, the Trade Agreements Certificate at DFARS 252.225-7020 shall be provided for each end item defined and specified in a solicitation that exceeds the TAA threshold subject to the waivers and exceptions provided in FAR 25.4, and DFARS 225.4 offered in response to any RFQ issued under this contract. Please note that FAR paragraph 25.103(e) includes an exemption from the Buy American Act for acquisition of information technology that are commercial items.

10.8. Items on Backorder

In their response to an RFQ, the contractor shall provide notification, if applicable, that a particular item is on backorder, the expected lead-time to fulfill the order, etc. It shall be implicit that a response to an RFQ with no items identified on backorder is a declaration that the items are available at the time of quote submission.

10.9. Installation

The only time installation services can be procured are when the services and cost are included in the price of the product as sold commercially. In the rare instances where installation services are required, the contractor shall provide installation support related to the applicable products(s) as defined in the TO.

10.10. Warranty

The contractor shall provide any OEM pass through warranty and standard commercial warranties applicable to the products being purchased at no cost. The Government considers maintenance and service extremely important if the success of this requirement. To preclude extended interruptions in service the Government may require an extended warranty above and beyond the manufacturer’s warranty.

The Contractor shall describe the details for a 3-year onsite extended warranty and provide pricing as indicated in RFQ Attachment.

Details should include and/or describe:

How manufacturer warranties on given components are integrated into the maintenance and service alternatives offered by your firm. Include:

Clarification of what constitutes customer abuse, normal wear and tear, and acts of God. A method of returning faulty equipment to vendor(s) and return of repaired items to 645th. Include related costs.

Level of training 645th personnel will need to be accepted as "qualified technical assistants", if this option is included in your warranty program.

Length of warranty period and specific coverage to be provided.

Troubleshooting. How your maintenance and service programs address troubleshooting situations that involve other entities 645th personnel, component manufacturers, etc.

10.11. Customer Support

The prime contractor shall provide telephone, or in-person, support, as desired by the customer, during the warranty period to assist in isolating, identifying, and repairing software and hardware failures or to act as liaison with the manufacturer in the event that the customer requires assistance in contacting or dealing with the manufacturer. Refer to Para 3.7, Help Desk Support, of this TO.

10.12. Product Maintenance

The contractor shall provide associated maintenance to include spares/parts, software, and emergency support, during the 3-year warranty period.

It is understood that most hardware devices now being used require little maintenance; however, it would seem prudent to perform certain annual periodic maintenance inspections (PMIs) and equipment adjustments as necessary. These PMIs would also include diagnostic checks beyond those typically performed by onsite personnel. Additionally, service response time to correct component, system and/or network failures is of great concern to the Government.

The Contractor shall provide the details of a 3-year preventative maintenance plan option for all new equipment to preserve the validity of the extended warranty described above.