Attachment 1a - AOML PWS.pdf

Office of Atmospheric Research National Oceanic & Atmospheric Administration Atlantic Oceanographic and Atmospheric Laboratory

(AOML)

U.S. Department of Commerce

Uninterruptible Power Supply (UPS), Power Distribution Unit (PDU), Preventive Maintenance

1. GENERAL INFORMATION

1.1Introduction and Background

The National Oceanic and Atmospheric Administration (NOAA) is one of the bureaus of the U.S.

Department of Commerce, a cabinet level agency of the executive branch of the United States of America. In the 21st century, every aspect of the NOAA mission faces new urgency given the intensifying national needs of the environment, the economy, and public safety. The NOAA role in facing these challenges is to assess and predict environmental changes, protect life and property, provide decision makers with reliable scientific information, manage national living marine and coastal resources, and foster global environmental stewardship.

The Atlantic Oceanographic and Meteorological Laboratory (AOML) is one of the laboratories of NOAA’s Office of Oceanic and Atmospheric Research (OAR). AOML’s mission is to provide physical oceanographic, meteorological, and chemical data and models for general public consumption.

Consequently, AOML is engaged in comprehensive long lead-time research fundamental to NOAA's mission and its scientists focus on research model-building relevant for society, for hurricane research, weather and ocean prediction, seasonal forecasting, understanding regional and global climate change, and more.

AOML’s Main Building, where the on-site scientific work of the laboratory, as well as some administrative and other support activities, take place and its Data Center are located in Key Biscayne, Florida.

AOML is responsible for managing its facilities infrastructure. Maintaining and servicing the Uninterrupted Power Systems (UPSs), the Power Distribution Units (PDUs), and the within AOML’s Data Center are necessary elements to that infrastructure and their maintenance and service is the subject of this requirement.

1.2Scope

The Contractor must provide all personnel, equipment, tools, materials, supervision, training, travel, and other items and services necessary to perform preventive and corrective maintenance and service on the Uninterruptible Power Supply (UPS), Power Distribution Unit (PDU) equipment within the AOML Data Center.

2. DEFINITIONS

2.1Contracting Officer (CO)

A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the CO acting within the limits of their authority as delegated by the CO.

2.2Contracting Officer’s Representative (COR)

A Federal employee delegated limited authority by a CO to monitor and perform specific, enumerated contract management duties related to contract planning, contract administration, technical direction and oversight, and closeout to ensure that the Contractor’s performance meets the standards set forth in the contract.

2.3Defective Service

A Service output that does not meet the standard of performance requirement specified in the contract for that service.

2.4Performance Requirements Summary (PRS)

A listing of the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirements of the listed outputs.

2.5Quality Assurance

A planned and systematic pattern of all Government actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. Quality assurance refers to actions by the COR or Quality Assurance Evaluator (QAE), if applicable, for a contracted service.

2.6Quality Control

Those actions taken by a Contractor to control the production of outputs to ensure that they conform to the contract requirements.

2.7Technical Point of Contact (TPOC)

A Federal employee or contract staff member who has been assigned by the COR to escort, monitor, and perform limited coordination duties related to communicating issues and other troubleshooting activities associated with the covered equipment, on-site activity coordination, liaison between the Contractor other on-site technical and facilities personnel as well as the COR, and other activities necessary to facilitate contract implementation.

3. GENERAL CONTRACT REQUIREMENTS

3.1Contract Manager

3.1.1 The Contractor must provide a contract manager who is responsible for the performance of the work. The name and full work contact information of this person, and an alternate or alternates, who must act for the Contractor when the manager is absent, must be designated in writing to the CO.

3.1.2 The contract manager or designated alternate, hereinafter referred to simply as the CM, has full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

3.1.3 The CM must be available twenty-four (24) hours a day seven days a week to initiate the service phone call. The CM must discuss the potential problems experienced on-site with the government representative who will determine whether the problem is to be categorized as normal follow-up service to be addressed the following business day during normal working hours or as an emergency service for which a mandatory two (2) hour on-site response time is required. The CM must respond to the government within thirty minutes (30) of the initial service phone call is placed by the government representative. The CM must coordinate all follow-up service work as a turnkey operation from inception to completion. The CM must distribute to the government representative the contact information for all follow-up personnel throughout the service call.

3.1.4 The CM must be able to communicate fluently in English, i.e., he or she is able to read, write, speak, and understand English.

3.2Contractor Employees

3.2.1 The Contractor must not employ persons for work on this contract if such employee is considered by the CO to be a potential risk to the health, safety, security, general well-being, or operational mission of the facility and its population.

3.2.2 Contractor personnel must present a neat appearance and be dressed appropriately for the work to be completed.

3.2.3 The Contractor must not employ any person who is an employee of the U.S.

Government if employing that person would create a conflict of interest. Before employees can begin work, each must sign an “Employee/Contractor Non-Disclosure Agreement Form,” and send these to the CO and CROR. Note that all Contractor personnel must: 1.) be eligible to work in the United States; and 2.) pass the Government’s pre-employment background investigation depending upon the level required for the position held/work to be performed at the Government facility, see paragraph 3.5.

3.3Contractor Personnel Identification

3.3.1 The Contractor personnel must, when communicating with outside parties, NOAA personnel, and other NOAA contractors, advise that they are Agency Contractors to ensure they are not mistaken as Government employees.

3.3.2 The Contractor personnel must display on their person identification that clearly indicates that he/she is a NOAA Contractor when on-site.

3.4Contractor Workforce Responsibility

It is the full responsibility of the Contractor to organize, furnish, maintain, retain, supervise, and direct a workforce, which, within the limitations of the provisions of this contract, is thoroughly capable of effectively performing the work set forth in this contract as demonstrated through certification, accreditation, licensing, and factory training by the original equipment manufacturer, as appropriate, for the various systems and activities covered under this contract.

3.5Transfer and Exchange of Contractor Personnel

Anticipate providing this required information at least six (6) weeks prior to replacement of the individual in positions deemed as “High Risk” in order to provide sufficient time to satisfactorily submit to and clear the pre-employment high-risk background investigation process under CAR Clause 1352.237-70. Shorter periods of time may be acceptable for positions that are not deemed “High Risk.”

3.6Quality Control and Preventative Maintenance and Service Plan

3.6.1 A quality control preventative maintenance and service plan must be submitted by the Contractor to the CO and the COR for review and approval within ten (10) calendar days after award. The CO will notify the Contractor of acceptance or required modifications to the plan before the contract start date. The Contractor must make appropriate modifications and obtain acceptance of the plan by the CO before the contract start date. The plan must include:

3.6.1.1 A description of the inspection system to cover all services listed on the performance requirements summary (PRS). The description must include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title of the inspectors.

3.6.1.2 A description of the methods to be used for identifying and preventing defects in the quality of service performed.

3.6.1.3 A description of the records to be kept to document inspections and corrective or preventive actions taken. The records of inspections must be kept and made available to the CO, when requested, throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

3.7Quality Assurance

According to the FAR 52.212-4(a), the Government will evaluate the Contractor’s performance under this contract. Government personnel will record all surveillance observations. When an observation indicates defective performance, the COR will require the CM to initial the observation. The initialing of the observation does not constitute concurrence with the observation, only acknowledgement that he or she has been made aware of the defective performance. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be in accordance with the terms of this contract.

3.8Performance Evaluation Meetings (teleconference)

The CO may require the CM to meet with the CO, COR, and other Government personnel as deemed necessary. The Contractor may request a meeting with the CO when he or she believes such a meeting is necessary. Written minutes of any such meeting must be prepared by the Contractor and submitted to the CO not more than seven (7) calendar days following the meeting. The CM and CO shall sign those minutes. If either party does not concur with any portion of the minutes, such non-concurrence must be provided to the CO within seven (7) calendar days following receipt of the minutes.

3.9Performance of Contractor and/or Subcontractor(s)

3.9.1 The Contractor’s performance will be evaluated at interim intervals during the performance of this contract and upon completion. Past performance reviews will occur no less frequently than annually. Subcontractor information may be included for evaluation areas where the subcontractor actions have significantly influenced the prime contractor’s performance.

3.9.2 Marginal or unsatisfactory interim evaluations and final evaluations will be uploaded to the Past Performance Information Retrieval System (PPIRS) at www.ppirs.gov. PPIRS is a web-enabled application that supports the completion, distribution, and retrieval of Contractor performance information, as required by Federal Acquisition Regulation (FAR) Subpart 42.15.

At the post award conference, the Government will provide the Contractor an explanation of the performance elements against which the Contractor’s performance will be evaluated. The discussion will also include the expectations for satisfactory and unsatisfactory performance.

3.10 Government Point of Contact for Quality Assurance.

See CAR Clause 1352.201-72, Contracting Officer’s Representative (COR).

3.11 Hours of Operation, Holidays, and Closures

3.11.1 The facility’s hours of operation are 24 hours a day every day of the year. The facility management, business, and administrative staff hours are Federal government workdays, Monday through Friday from 8:00 AM to 4:30 PM. Contractor staff should work as dictated by the schedule and approved by the COR.

3.11.2 Official Federal Holidays

A list of official Federal Holidays and the dates of each may be found at:

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/. Additional federal holidays may be designated by Federal law, Executive Order, or Presidential Proclamation.

Services under this contract are not required to be performed on federal holidays, except in emergency or other special situations. If the Contractor wishes to provide routine services on these dates, the Contractor may request approval from the COR no less than five (5) business days prior to the holiday. This work must be at no additional charge to the Government.

3.11.3 If the government is shut down due to a lapse in appropriation, inclement weather, or other exigency, information will be provided to the Contractor with appropriate instructions related to its performance during this time period. Due to the mission critical nature of the computing equipment supported by the UPS, and PDU systems subject to this award, it is expected that work under this contract will proceed independent of other factors. However, if necessary, a change order modification may be issued for changes in required effort due to the shutdown.

3.12 Safety

The Contractor must comply with all OSHA regulations and industry best practices for the work to be completed under this project. If personal protective equipment is necessary for the performance of any http://www.ppirs.gov/ https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/ work under this award, the Contractor must provide such equipment to its staff and must insure that the staff is properly trained in its fitting, donning, doffing, and use.

3.13 Conservation of Utilities.

The Contractor must ensure employees practice utilities conservation. The Contractor must be responsible for operating under conditions to prevent the waste of utilities to include, but not limited to electricity (Computer Room electrical and mechanical infrastructure, such as UPSs and Computer Room Air Handling Units, Main and Computer Building HVAC, Chiller Plant, lighting, etc.) , natural gas (for the boilers and generator), and water.

3.14 Weapons, Firearms, and Ammunition

Contractor employees are prohibited from possessing weapons, firearms or ammunition, on themselves or within their Contractor-owned vehicle or privately owned vehicle while on Government property.

3.15 Insurance

See FAR Clause 52.228-5, Insurance – Work on a Government Installation and CAR Clause 1352.228-70, Insurance Coverage for more details.

Security

3.15.1 Computers and Information Technology systems. See CAR Clause 1352.237-71, Security Processing Requirements for Contractor/Subcontractor Personnel Working on a Department of Commerce Site IT System and 1352.239-73, Security Requirements for Information Technology Resources for further details.

3.15.2 Contractor personnel will not require the use of NOAA IT resources to perform any of the tasks performed to meet the requirements of this contract.

3.16 Government-Contractor Relations (Non-Personal Services)

3.16.1 The Government and Contractor understand and agree that the services to be delivered under this contract are non-personal services as defined in the Federal Acquisition Regulations Part 37.101. No employer-employee relationship exists or will exist under this contract between the Government and the Contractor’s personnel.

3.16.2 Contractor personnel under this contract must not be placed in a position where they are under relatively continuous supervision and control of a Government employee.

3.16.3 Employee relationship. The rules, regulations, directives, and requirements that are issued by NOAA under its responsibility for good order, administration, and security are applicable to all personnel who enter the Government installation or who travel using Government transportation. This is not to be construed or interpreted to establish any degree or Government control that is inconsistent with a non-personal services contract.

3.16.4 Inapplicability of employee benefits. This contract does not create an employer-employee relationship. Accordingly, entitlements and benefits applicable to such relationships do not apply.

3.16.5 Notice. The Contractor should notify the CO in writing promptly, within three (3) calendar days from the date of any incident that the Contractor considers to constitute a violation of this clause. The notice should include the date, nature and circumstance of the conduct; the name function and activity of each Government employee, or Contractor official or employee, involved or knowledgeable about such conduct; identify any documents or substance of any oral communication involved in the conduct; and the estimate in time by which the Government is requested to respond to the notice to minimize cost, delay, or disruption of performance.

3.17 Inherently Governmental Functions

The contractor must not perform any functions that are considered Inherently Governmental Functions (see FAR 7.503). If at any time the services being provided appear to be inherently governmental in nature, the contractor must contact the CO and COR regarding the work so that appropriate decisions can be made in how to resolve the problem. Within 21 days of award, the contractor must ensure the staff has been informed about inherently governmental functions. Some examples on inherently functions are the following:

3.17.1 The determination of agency policy, such as determining the content and application of regulations, among other things

3.17.2 The determination of Federal program priorities for budget requests

3.17.3 The direct and control of Federal employees

3.17.4 The selection or non-selection of individual Federal Government employment, including the interviewing of individual for employment

3.17.5 The approval of position description and performance standards for Federal employees

3.17.6 The determination of what Government property is to be disposed of and on what terms.

3.17.7 In Federal Procurement activities with respect to prime contractor (1) Determining what supplies or services are to be acquired by government; (2) Participating as a voting member on any source selection board; (3) Approving any contractual documents defining requirements, incentive plans, and evaluation criteria; awarding contracts; administering contracts (including change ordering changes in contract performance or contract quantities; taking action based on the evaluation of contractor performance, and accepting or rejecting contractor products or services); (4) Terminating contracts; (5) Determining whether contract cost are reasonable, allocable, and allowable; and (6) Participating as a voting member on performance evaluation boards.

3.17.8 The approval of agency responses to Freedom of Information Act (FOIA) requests and the approval of agency responses to administrative appeals of denials of FOIA request.

3.17.9 The determination of budget policy, guidance, strategy.

3.17.10 The drafting of Congressional testimony, responses to Congressional correspondence, or agency responses to audit reports from the Inspector General, the Government Accountability Office, or other Federal Audit entity.

3.18 Invoices

3.18.1 See Clause 1330-52.242-70, Submittal of Invoices for additional details.

3.18.2 To constitute a proper invoice in accordance with FAR 52.212-4(g), it must include the items listed in paragraphs (1) through (7) of this section. If the invoice does not comply with these requirements, it will be returned within seven (7) calendar days after the date the designated office received the invoice with a statement of the reasons why it is not a proper invoice.

3.18.2.1 Name and address of the Contractor;

3.18.2.2 Invoice date and number (Contractors are strongly encouraged to assign a sequential invoice numbering system and date invoices as close to the date of mailing as possible);

3.18.2.3 Contract number, Order, and line item number;

3.18.2.4 Description, quantity, unit of measure, unit price, and extended price of items delivered (supplies and/or services);

3.18.2.5 Terms of any discount for prompt payment offered;

3.18.2.6 Name and address of official to whom payment is to be sent; and

3.18.2.7 Name, title, and phone number of the person to be notified in the event of a defective invoice (Contractors are encouraged to also include the mailing address of this individual).

3.18.2.8 Submit invoices for payment electronically via email or email attachment to Elizabeth.Perez@noaa.gov.

3.19 Confidential Information

3.19.1 The term "information", as defined herein, includes, but is not limited to, oral or written communication, planning documents, strategy, research documents, data, conclusions, field notes, computer files, designs, equipment, photographic or video media, or conversations related to any work performed for NOAA. The term “information” also includes internal Government memoranda, draft and final documents, procurement sensitive information including information on other contractors, cost or pricing information, financial information, as well as information marked “Confidential Business Information” or information not specifically marked, but falling within the meaning of “Confidential Business Information,” and “Attorney-Client Work Products.”

3.19.2 Any information viewed, received, obtained, developed or generated pursuant to the work assigned or work performed with NOAA is sensitive and may be used as a basis for identifying and evaluating policy options, planning future budget and work priorities, or ongoing or future litigation. Some information may carry additional sensitivities and restrictions relative to use or disclosure including “Confidential Business Information” and “Proprietary Information.”

3.19.3 The Contractor must keep any such information confidential and to otherwise use discretion and exercise reasonable care and caution to prevent the potential compromise of any restrictive markings or ongoing or future plans or litigation. The Contractor must not use, make reference to or reveal to any person or entity not working under the direction of NOAA, any information, whether that information is provided to the Contractor by NOAA, provided to the Contractor by another party at NOAA direction, or developed or generated by the Contractor pursuant to a work assignment, without the prior written approval of the CO or

COR.

3.19.4 Ninety days after the completion the contract, the Contractor must deliver to NOAA any original or copied information furnished by NOAA or from another party, (at NOAA’s direction) and any information developed or generated under this Call Order.

3.20 Political Activities

3.20.1 The contractor and its employees are prohibited from posting political signs at government facilities.

3.20.2 The contractor and its employees are prohibited from soliciting campaign contributions or advocating voting for a potential candidate while at government facilities or utilizing government resources, such as but not limited to phone, computers, and copiers.

3.20.3 The contractor and its employees are not permitted to use their relationship with the government to imply endorsement or approval of their political platform or agenda.

3.20.4 The contractor and its employees must not utilize NOAA email, NOAA social media, or NOAA websites in advocating a political platform or agenda.

3.20.5 These restrictions do not apply to business or personal email accounts (not NOAA affiliated), social media, or websites as long as they are not using their relationship with NOAA to imply endorsement.

4. DELIVERABLES/TASKS TO BE COMPLETED

4.1General Information- The Contractor must provide all personnel, equipment, tools, materials, supervision, training, and other items and services necessary to maintain and service the Uninterrupted Power Systems (UPSs), and the Power Distribution Units (PDUs), as required for the NOAA Atlantic Oceanographic and Meteorological Laboratory (AOML), located at 4301 Rickenbacker Causeway, Key Biscayne, Florida 33149

The following is a generalized description of the services to be procured by way of this solicitation. The specific requirements sections that follow:

4.1.1 UPS Preventative Inspection & Maintenance Services – The contractor must maintain the system components for the UPS (Uninterrupted Power Source) systems inclusive of batteries, and DC/AC capacitors in accordance with the equipment manufacturer’s recommendation for optimum operability.

4.1.1.1. Record UPS information.

4.1.1.2. Review Alarm History Log, noting any unusual activity that could indicate impending issues. The log must document these issues:

1.1.2.a. Note any alarm history that is consistently viewed on the alarm log.

1.1.2.b. Note recurring alarms.

1.1.2.c. Does the alarm occur at the same time of day or week?

1.1.2.d. Can the alarm be correlated to the utility?

1.1.2.e. Can the alarm be load related? If yes, what kind of equipment is the UPS supplying?

1.1.2.f. Has any load been added? If yes, what kind of equipment and problem?

1.1.2.g. UPS supply any motor load and what kind?

4.1.1.3. Inspect for any irregularities and proceed with routine repair and replacement service with report issued: (examples, not all inclusive)

1.1.3.a. Review Unit Statistics with AOML’s Associate Director and/or delegate staff of the Associate Director.

1.1.3.b. Verify and Update if necessary modifications / software updates / firmware updates / microcode updates / field service bulletins.

1.1.3.c. Signs of Overheating.

1.1.3.d. Monitor Panel / Screens.

1.1.3.e. Communications.

1.1.3.f. Unit Measurements and Metering.

1.1.3.g. Environmental.

1.1.3.h. Phase Balance Verification.

1.1.3.i. Review Battery Diagnostics.

1.1.3.j. Fans.

1.1.3.k. Capacitors, with factory software proprietorship.

1.1.3.l. Batteries.

1.1.3.m. Air Filters to be replaced.

1.1.3.n. Electronic Boards.

1.1.3.o. Inverter 1.1.3.p. Checking and Adjust the rectifier (charging system).

4.1.1.4. Make Recommendations on future work or options.

4.1.1.5. Review of Customer Records and Safety Review:

1.1.5.a. Daily and monthly log entries.

1.1.5.b. System operational conditions are recorded.

1.1.5.c. Check for warning hazard labels and operation information placards.

1.1.5.d. Inspect area for safety equipment if required.

4.1.1.6. Work Order Detailed Instructions:

1.1.6.a. Tasks to be performed.

1.1.6.b. Safety Information.

1.1.6.c. Detailed Instructions.

1.1.6.d. Parts Required.

4.1.1.7. Provide a Detailed Work Order Summary Report:

1.1.7.a. Time associated with service site visit.

1.1.7.b. Summary of all parts used.

1.1.7.c. System downtime.

1.1.7.d. Condition of the batteries.

1.1.7.e. Condition of the AC and DC capacitors.

1.1.7.f. Maintenance performed.

4.1.1.8. UPS Safety Guidelines:

1.1.8.a. NFPA (National Fire Protection Association) Code 70E 1.1.8.b. ISO (International Standard Organization) 9000 registration 1.1.8.c. NEC (National Electric Code) guidelines.

4.1.1.9 UPS Battery Preventive Maintenance and Service

4.1.1.9.1 Measure, Record and Report:

1.1.9.1.a. Ambient temperature of the top/bottom/sides of the cabinets.

1.1.9.1.b. Voltage Readings.

1.1.9.1.c. Battery Discharge Test 1.1.9.1.d. Measure & Record individual battery internal resistance value and voltage.

1.1.9.1.e. Measure & Record all intercell/unit connector & battery cable contact resistances.

1.1.9.1.f. Other performance issues.

4.1.1.9.2 Visually Inspect Conditions & Appearance of the following:

1.1.9.2.a. Connection terminals, intercell/unit connectors, cables and hardware.

1.1.9.2.b. Battery Racks or Cabinets, components and hardware.

1.1.9.2.c. Cell/Unit covers, containers, and post seals.

1.1.9.2.d. Spot check torque on battery rack frames, rails, braces, tie rods.

4.1.1.9.3 Mechanical and Housekeeping Reviews:

1.1.9.3.a. Re-torque all battery connections 1.1.9.3.b. Spot check torque on battery rack frames, rails, braces, tie rods.

1.1.9.3.c. Perform cleaning of accessible surfaces as required.

4.1.1.9.4 Inspect and/or Adjust the following:

1.1.9.4.a. Float and Equalize Voltage Settings.

1.1.9.4.b. Operation of Output Current and Voltage Meters.

4.1.2. PDU Preventative Inspection & Maintenance Services – The Contractor must maintain the system components for the PDU (Power Distribution System) systems in accordance with the original equipment manufacturer's recommendation for optimum operability.

4.1.2.1. Record PDU information.

4.1.2.2. Review Alarm History Log, noting any unusual activity that could indicate impending issues. The log must document these issues:

1.2.2.a. Note any alarm history that is consistently viewed on the alarm log.

1.2.2.b. Note most recurring alarms.

1.2.2.c. Does the alarm occur at the same time of day or week?

1.2.2.d. Can the alarm be correlated to the utility?

1.2.2.e. Is the alarm load related? If yes, what kind of equipment is the PDU supplying?

1.2.2.f. Has any load been added and, if so, were there any problems? If yes, explain.

4.1.2.3. Inspect for any irregularities:

1.2.3.a. Review unit statistics with the Data Center Facility Manager.

1.2.3.b. Verify and update if necessary modifications / software updates / firmware updates / microcode updates / field service bulletins.

1.2.3.c. Signs of overheating.

1.2.3.d. Monitor Panel / Screens.

1.2.3.e. Communications.

1.2.3.f. Unit Measurements and Metering.

1.2.3.g. Environmental.

1.2.3.h. Phase Balance verification.

4.1.2.4. Make Recommendations on future work or options.

4.1.2.5. Work Order detailed instructions:

1.2.5.a. Tasks to be performed.

1.2.5.b. Safety Information.

1.2.5.c. Detailed Instructions.

1.2.5.d. Parts Required.

4.1.2.6. Measure, Record and Report:

1.2.6.a. Ambient temperature of the top/bottom/side of the cabinets.

1.2.6.b. Voltage Readings.

1.2.6.c. Phase Balance Readings.

1.2.6.d. Other performance issues.

4.1.2.7. Visually Inspect conditions and appearance of the following:

1.2.7.a. Connection terminals, cables and associated hardware.

1.2.7.b. Cabinets and associated components and hardware.

4.1.2.8. Mechanical and Housekeeping Reviews:

1.2.8.a. Re-torque all connections found to be beyond acceptable contact resistance values. Connection resistances remaining above acceptable limits should be analyzed to determine the effect of the increased resistance on connection integrity, remedy as required.

1.2.8.b. Perform cleaning of accessible surfaces as required.

4.1.2.9. Inspect and/or Adjust the following:

1.2.9.a. Voltage Settings.

1.2.9.b. Operation of Voltage Meters.

4.1.2.10. Review of Customer Records and safety review:

1.2.10.a. Daily and monthly log entries.

1.2.10.b. System operational conditions are recorded.

1.2.10.c. Check for warning hazard labels and operation information placards.

1.2.10.d. Inspect area for safety equipment if required.

4.1.2.11. Provide a Work Order summary report to the Government:

1.2.11.a. Time associated with service/site visit.

1.2.11.b. Summary of all parts used.

1.2.11.c. System downtime.

1.2.11.d. All tasks listed above.

4.1.2.12. Make Recommendations on future work or options.

4.1.2.13. Work Order detailed instructions:

1.2.13.a. Tasks to be performed.

1.2.13.b. Safety Information.

1.2.13.c. Detailed Instructions.

1.2.13.d. Parts Required.

4.1.2.14. Measure, Record and Report:

1.2.14.a. Ambient temperature of the top/bottom/side of the cabinets.

1.2.14.b. Voltage Readings.

1.2.14.c. Phase Balance Readings.

1.2.14.d. Other performance issues.

4.1.2.15. Visually Inspect conditions and appearance of the following:

1.2.15.a. Connection terminals, cables and associated hardware.

1.2.15.b. Cabinets and associated components and hardware.

4.1.2.16. Mechanical and Housekeeping Reviews:

1.2.16.a. Re-torque all connections found to be beyond acceptable contact resistance values. Connection resistances remaining above acceptable limits should be analyzed to determine the effect of the increased resistance on connection integrity, remedy as required.

1.2.16.b. Perform cleaning of accessible surfaces.

4.1.2.17. Review of Customer Records and safety review:

1.2.17.a. Daily and monthly log entries.

1.2.17.b. System operational conditions are recorded.

1.2.17.c. Check for warning hazard labels and operation information placards.

1.2.17.d. Inspect area for safety equipment if required.

4.1.2.18. Provide a Work Order summary report to the Government :

1.2.18.a. Time associated with service/site visit.

1.2.18.b. Summary of all parts used.

1.2.18.c. System downtime.

1.2.18.d. All tasks listed above.

4.1.3. Infrared Thermography Inspection & Report of the entire UPS, and PDU systems

4.1.3.1. Provide an electrical and mechanical infrared predictive maintenance service for the UPS, and PDU equipment maintained as part of this agreement each year. The work must be performed during normal business hours and include an Infrared Inspection & Report as part of the final documentation post inspection. Submit documentation indicating the company that is to perform this service along with a narrative that illustrates their technical capabilities, their proposed approach for performing the tasks and their corporate experience performing similar service over the last five year period.

Note: At the conclusion of each yearly Infrared Inspection, an Infrared Report must be issued to the Data Center Facility Manager within five (5) working days, via email in PDF or Word format.

4.1.4. Telephone Technical Support – The contractor must be available 24 hours per day, 7 days per week for the purpose of attempting to resolve issues without necessitating on-site service. A qualified service technician must return telephone technical support calls from the government within thirty (30) minutes.

4.1.5. Routine Repair & Replacement Service – Parts, Labor and Travel to site – The contractor must repair equipment components and install necessary replacement equipment as needed and as determined either in maintenance inspection service or through system performance issues, to be scheduled during normal business hours. Normal business hours are considered to be Monday through Friday on Federal Government workdays between the hours of 8:00 AM and 5:00 PM.

4.1.6. Emergency Service – Parts, Labor and Travel to site – The contractor must provide on-site service within two (2) hours of initial service phone call, to be available 24 hours per day, 7 days per week.

4.1.7.1 Non-routine and/or emergency repairs may be requested under this agreement; however no work may be scheduled or performed above $2,500 without a modification to the current purchase order or a notice to proceed (NTP) is issued by the Contracting Officer in advance. The contractor will be compensated for the additional work at the pre-determined hourly rate included in the contract through a modification to the purchase order. Repairs for less than $2,500 will be authorized by the COR and paid by Government Purchase Card. Materials used for repairs must be itemized on the invoice and not exceed published price listings, if applicable

4.1.7. The Contractor must not disable or de-energize the electrical system without direct approval from the Data Center Facility Manager. The Contractor must perform open circuit testing prior to re-energizing the electrical system.

4.1.8. In the event that the Contractor wishes to keep a stock of spare parts and tools that are critical to the UPS, and/or PDU systems on site, it must do so at the discretion and direction of the Data Center Facility Manager.

4.1.9. Access to AOML premises will be in accordance with AOML’s Building Access Policy.

4.1.10. The Contractor must perform, after each visit, a service closeout walk through with the Data Center Facility Manager. A detailed service report must be submitted within five (5) working days after each visit, via email in PDF or Word format.

4.1.11. The Contractor must maintain and update two (2) sets of Operating & Maintenance manuals, on an as needed basis for the UPS, and PDU systems as listed within this SOW. These documents must be located on site, at the AOML, in a locations designated by the Data Center Facility Manager.

4.2Qualifications & Skills:

4.2.1. APC UPS factory authorized service provider must be able to provide: (a) overnight shipment of factory certified spare parts; (b) factory technology and software; (c) factory support of engineers, field advisories and prescribed field modifications; (d) locally stocked parts; and (e) 100% part replacements (24x7).

4.2.2. APC UPS factory trained Field Service Engineers. Provide certifications for qualified technicians prior to scheduling the service technician to visit the site and perform maintenance on the equipment.

4.2.3. APC Power Management Module/ Schneider Electric factory authorized service provider must be able to provide: (a) overnight shipment of factory certified spare parts; (b) factory technology and software; (c) factory support of engineers, field advisories and prescribed field modifications; (d) locally stocked parts; and (e) 100% part replacements (24x7).

4.2.4. Eaton/APC/United Power factory trained Field Service Engineers. Provide certifications for qualified technicians prior to scheduling the service technician to visit the site and perform maintenance on the equipment.

4.3Equipment List

4.3.1 UPS (Uninterrupted Power Source) Equipment List

APC Symmetra PX 100kW Scalable to 250kW with Maintenance Bypass Left & Distribution: QD2102121088

APC Symmetra PX 100kW Scalable to 250kW with Right Mounted Maintenance Bypass :

QD2105120762

4.3.2 PDU (Power Distribution Unit) Equipment List

2. PDU (MGE Power Management Module 150 KVA) Equipment List

4.3.4.1. 1. One (1) MGE Power Management Module 150KVA (2021) - Model PMM150 Serial # C12125120002

4.3.4.2. 2. One (1) MGE Power Management Module 150KVA (2021) - Model PMM150 Serial # C12125120001

5. Period of Performance:

Base Year 12/01/2022-11/30/2023

Option Year I 12/01/2023-11/30/2024

Option Year II 12/01/2024-11/30/2025

Option Year III 12/01/2025-11/30/2026

Option Year IV 12/01/2026-11/30/2027

5.1 Place of Performance:

NOAA – Atlantic Oceanographic and Meteorological Laboratory 4301 Rickenbacker Causeway Key Biscayne, Fl. 33149

AOML CONTACT:

CDR TONY PERRY III

AOML. ASSOCIATE.DIRECTOR@NOAA.GOV OR 305-361-4544

OR

JIM BARONE

AOML, FACILITY MANAGER

JAMES.BARONE@NOAA.GOV OR (561) 696-8049

mailto:JAMES.BARONE@NOAA.GOV mailto:ASSOCIATE.DIRECTOR@NOAA.GOV

QUALITY ASSURANCE SUVEILLANCE PLAN PERFORMANCE REQUIREMENTS SUMMARY (QASP PRS)

ITE

M

REQUIRED SERVICE/

TASK

PERFORMANCE

STANDARD

ACCEPTAB

LE

QUALITY

LEVEL

METHO

D/

SURVEI

LLANCE

PENALTY

1 Inspect the two (2) MGE 8000 UPS's per the UPS QASP Checklist dated 04/07/17

Compliance with

OEM

maintenance specifications

100% COR

Review

Re-inspect at Contractors Expense

2 Test and Inspect the 14 strings (7 strings per UPS bank) of battery SYBTU2-PLP (6 batteries per string for a total of 84 batteries).

Compliance with

OEM

maintenance specifications

100% COR

Review

Re-inspect at Contractors Expense

3 Inspect the two (2) 2. PDU (MGE Power Management Module 150 KVA) Equipment List

4.3.4.3. 1. One (1) MGE Power Management Module

150KVA (2021)

- Model PMM150 Serial C12125120002

4.3.4.4. 2. One (1) MGE Power Management Module

150KVA (2021)

- Model PMM150 Serial C12125120001

Compliance with

OEM

maintenance specifications

100% COR

Review

Re-inspect at Contractors Expense

5 Perform Infrared Thermography Inspection on the entire UPS, and PDU systems. Provide pictures and report on findings

Compliance with

OEM

maintenance specifications

100% COR

Review

Re-inspect at Contractors Expense

6 Provide Telephone Technical Support 24 hours per day, 7 days per week for the purpose of attempting to resolve issues without necessitating on-site service.

Thirty minute response time.

100% COR

Review

Impacts Contractor Performance Assessment Reporting System

(CPARS)

Evaluation

7 Routine Repair & Replacement Service (Parts, Labor and Travel to site) The contractor must repair equipment components and install necessary replacement equipment as needed and as determined either in maintenance inspection service or through system performance issues.

To be scheduled during normal business hours.

Normal business hours are considered to be Monday through Friday on Federal Government workdays between the hours of 8:00 AM and 5:00 PM.

100% COR

Review

Impacts Contractor Performance Assessment Reporting System

(CPARS)

Evaluation

8 Emergency Service (Parts, Labor and Travel to site) Contractor to be available 24 hours per day, 7 days per week in the event of an emergency.

The contractor must provide on-site service within four hours of initial service phone call

100% COR

Review

Impacts Contractor Performance Assessment Reporting System

(CPARS)

Evaluation

SCHEDULE OF DELIVERABLES

Following is a schedule of all deliverables, including administrative deliverables, required during the period of performance of this contract:

Item Description Quantity Due Date Deliver to Referenc e

Meeting Minutes

Performance Evaluation Meeting Minutes

1 copy 7 Calendar Days following the meeting

CO PWS 3 8

Summary Report

Detailed Work Order Summary Report

1 Within 1 Calendar Day of Inspection

COR PWS 4 1 1

7, 4 1 2 11

Certifications For Qualified Technicians

1 Prior to schedulin g the Service

COR PWS 4 2

2, 4 2 4

4.1.7.1 Non-routine and/or emergency repairs may be requested under this agreement; however no work may be scheduled or performed above $2,500 without a modification to the current purchase order or a notice to proceed (NTP) is issued by the Contracting Officer in advance. The contractor will be compensated for the additional work at the pre-determined hourly rate included in the contract through a modification to the purchase order. Repairs for less than $2,500 will be authorized by the COR and paid by Government Purchase Card. Materials used for repairs must be itemized on the invoice and not exceed published price listings, if applicable