Attachment 1 - Supai Internet SOW.pdf

Attachment 1:

STATEMENT OF WORK

INTERNET SERVICES

COLORADO RIVER SERVICE UNIT

SUPAI HEALTH STATION

1. BACKGROUND

1.1 Indian Health Service (IHS), Colorado River Service Unit, Supai Health Station requires increased internet capabilities to provide patient care services both onsite and through telehealth services. The Supai Health Station, provides end users with accessibility to the Electronic Health Record (EHR), Electronic Dental Record (EDR) servers that are located at the Parker Indian Health Center, for patient care and also to transmit data to offsite facilities within the IHS intranet and global internet.

2. OBJECTIVES

2.1 The Contractor shall provide the equipment, materials, installation and ongoing maintenance necessary to provide monthly internet services to the Supai Health Station. The Contractor shall provide a service package that will fulfill the Government’s bandwidth requirements. The proposed bandwidth speed should be sufficient to effectively support the transmission of large medical images/data such as radiology images, CT scans, Telehealth, and enhancements to the Electronic Health Records (EHR).

3. REQUIREMENTS

3.1 Supai Health Station requires a dedicated high-speed ethernet connection with a minimum speed of 50 megabits per second (Mbps).

The provided connection should have the capability for expansion for future growth.

The Contractor will provide the infrastructure to support the capabilities on a continuous basis for the Supai Health Station.

The Contractor shall provide a connection to the demarcation (DMARC) located in Room 126. The Government will not be responsible for extending the DMARC to the company’s local facilities.

A static Internet Protocol (IP) address must be provided to be able to meet the Government’s technological requirement.

The Contractor shall NOT provide a solution that utilizes satellite internet access due to the latency that will be introduced in such a solution.

The Contractor shall NOT provide a solution that utilizes a wireless carrier network, such as a “WIFI hotspot”.

The Contractor shall include a rough order of magnitude (ROM) showing the costs for the solution for budgetary planning.

4. POINT OF CONTACTS

4.1 Timothy Weahkee, Deputy Chief Executive Officer

Peach Springs Health Center 943 Hualapai Way Peach Springs, AZ 86434

(928) 769-2910 timothy.weahkee@ihs.gov

4.2 Justin Peck, Information Technology Specialist

Parker Indian Health Center 12033 Agency Road Parker, AZ 85344 (928)669-3216 justin.peck@ihs.gov

The Technical Point of Contact (TPOC) shall correspond with the Contractor regarding delivery issues. The TPOC will be responsible for the following:

Monitoring the Contractor’s technical progress, including the surveillance and assessment of performance and recommending to the Contract Office Representative (COR) changes to the delivery order who will in turn notify the Contract Officer.

Performing technical evaluation as required Performing technical (daily and final) inspection and acceptance as required by this delivery order Assisting the Contractor in resolution of technical problems encountered during performance The TPOC shall certify receipt and acceptance of service

5. SECURITY

5.1 Contractor shall establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic Government data to ensure the confidentiality, integrity, and availability of Government data.

6. SAFETY

6.1 Contractor shall comply with and maintain appropriate safety instructions and qualification standards in accordance with OSHA regulations.

7. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT/INFORMATION

(GFP/GFE/GFI)

7.1 The Supai Health Station has an existing Cisco router that should be utilized for the ethernet connection.

8. QUALITY CONTROL

8.1 The Contractor shall implement and maintain a Quality Control Plan (QCP) to ensure work performed conforms to the scope of work and meets the requirements under this SOW. The QCP shall, at a minimum provide a method for performing inspections; identifying, correcting, and preventing problems/defective service;

addressing customer complaints, and improving the quality of services over the life of the contract.

9. QUALITY ASSURANCE

9.1 The Government reserves the right to perform inspections and surveillance to evaluate the Contractor’s compliance to the contract terms and performance of the requirements in the SOW. The Government will make every effort to ensure that the surveillance methods used are conducted in an objective, fair, and consistent manner.

9.2 Contract Discrepancy Report (CDR). In the event of unsatisfactory contract performance, the Contract Officer (CO) will issue a CDR that will explain the circumstances and finding concerning the incomplete or unsatisfactory service.

The Contractor shall acknowledge receipt of the CDR and respond in writing as to how he/she shall correct the unacceptable performance and avoid a recurrence.

The Government will review the Contractor’s corrective action response to determine acceptability and will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual obligations.

10. PLACE OF PERFORMANCE

10.1 Supai Health Station, #1 Main Street, Supai, AZ 86435, 928-448-2641.

11. SITE SURVEY

11.1 The Contractor shall conduct a site survey at the demarcation point (area in which current fiber optic connection is located (on the perimeter of the facility). The Contractor shall provide connectivity from this point to the facility.

11.2 The Contractor shall perform all testing to ensure a dedicated line provides the level Mbps is provided, and shall price out the required requirement in the Pricing Schedule provided.

11.3 The Contractor shall obtain easements, pass-through fees, and coordination with entities to ensure that the connection is facilitated.

11.4 The Contractor shall include all pricing associated with requirements in the appropriate pricing/bid schedule included in this Request for Proposal.

12. INVOICING

The Contractor shall submit all monthly invoices to www.ipp.gov. The offeror shall invoice on a monthly basis. The invoice shall include the period of performance covered by the invoice. All labor, equipment, equipment services, and unpriced items (other direct costs) shall be reported and shall be provided for the current billing month and in total from project inception to date. If subcontracting is proposed, one consolidated invoice from the prime contractor shall be submitted in accordance with other terms and conditions of the agreement.

The offeror shall comply with the detailed billing requirements:

A proper invoice must include the following items:

1. Contractor name and address

2. Contractor representative

3. Contract number

4. Order number(s)

5. Accounting Control Transaction (ACT) number (assigned by the OCO on the order)

6. Period of performance (month services performed for work request orders, month deliverable completed for fixed price orders)

7. Invoice number

8. Customer’s name and address

9. For fixed-price orders, products delivered and accepted are listed by deliverable number

10. Total billed amount

Appendix A

Supai Floor Plans

Appendix B Section 508 and Accessibility

This product must conform to the Revised Section 508 (https://www.accessboard.

gov/guidelines- and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-ofthe-standards-and- guidelines) and WCAG 2.0 Level AA standards as outlined below.

Solicitations for supplies and services shall require the submission of a Section 508 Product Assessment Template. The template can be found at https://www.itic.org/policy/accessibility/vpat.

352.239-73 Electronic Information and Technology Accessibility Notice.

(a) As prescribed in HHSAR 339.203-70(a), the Contracting Officer shall insert the following provision: Electronic and Information Technology Accessibility Notice (December 18, 2015)

(a) Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 and the Architectural and Transportation Barriers Compliance Board Electronic and Information (EIT) Accessibility Standards (36 CFR part 1194), require that when Federal agencies develop, procure, maintain, or use electronic and information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

(b) Accordingly, any offeror responding to this solicitation must comply with established HHS EIT accessibility standards. Information about Section 508 is available at http://www.hhs.gov/web/508. The complete text of the Section 508 Final Provisions can be accessed at http://www.accessboard.gov/guidelines-and-standards/communications-and-it/about-the-section•508-standards.

(c) The Section 508 accessibility standards applicable to this solicitation are stated in the clause at 352.239-74, Electronic and Information Technology Accessibility. In order to facilitate the Government's determination whether proposed EIT supplies meet applicable Section 508 accessibility standards, offerors must submit an HHS Section 508 Product Assessment Template, in accordance with its completion instructions. The purpose of the template is to assist HHS acquisition and program officials in determining whether proposed EIT supplies conform to applicable Section 508 accessibility standards. The template allows offerors or developers to self-evaluate their supplies and document-in detail-whether they conform to a specific Section 508 accessibility standard, and any underway remediation efforts addressing conformance issues. Instructions for preparing the HHS Section 508 Evaluation Template are available under Section 508 policy on the HHS website http://www.hhs.gov/web/508. In order to facilitate the Government's determination of whether proposed EIT services meet applicable Section 508 accessibility standards, offerors must provide enough information to assist the Government in determining that the EIT services conform to Section 508 accessibility standards, including any underway remediation efforts addressing conformance issues.

Respondents to this solicitation must identify any exception to Section 508 requirements.

If an offeror claims its supplies or services meet applicable Section 508 accessibility standards, and it is later determined by the Government, i.e., after the award of a contract or order, that supplies or services delivered do not conform to the described accessibility standards, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its expense.

Standards The included standards that must be met for this contract are taken from the following two resources. Compliance with these standards is mandatory for Federal agencies subject to Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).

• Section 508 Standards and Guidelines: https://www.access-board.gov/guidelines-andstandards/ communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines

• Web Content Accessibility Guidelines (WCAG) 2.0:

https://www.w3.org/TR/WCAG20/ Support Documentation Accessibility

• E602.1General - Documentation that supports the use of ICT shall conform to 602.

• E602.2 Accessibility and Compatibility Features - Documentation shall list and explain how to use the accessibility and compatibility features required by Chapters 4 and 5. Documentation shall include accessibility features that are built-in and accessibility features that provide compatibility with assistive technology.

• E602.3 Electronic Support Documentation - Documentation in electronic format, including Web-based self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

• E602.4 Alternate Formats for Non-Electronic Support Documentation - Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request.

• E602.3 Electronic Support Documentation - Documentation in electronic format, including Web-based self-service support shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

• E602.4 Alternate Formats for Non-Electronic Support Documentation - Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request.

• E603.1General - ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603.

• E603.2 Information on Accessibility and Compatibility Features - ICT support services shall include information on the accessibility and compatibility features required by 602.2.

• E603.3 Accommodation of Communication Needs - Support services shall be provided directly to the user or through a referral to a point of contact. Such ICT support services shall accommodate the communication needs of individuals with disabilities.

• WCAG -All WCAG 2.0 A & AA Success Criteria EXCEPTION:

o Non-Web documents shall not be required to conform to the following four WCAG 2.0 Success Criteria: 2.4.1 Bypass Blocks, 2.4.S Multiple Ways, 3.2.3 Consistent Navigation, and 3.2.4 Consistent Identification.

o E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents. For non- Web documents, wherever the term "Web page" or "page" appears in WCAG 2.0 Level A and AA Success Criteria and Conformance Requirements, the term "document" shall be substituted for the terms "Web page" and "page". In addition, in Success Criterion in 1.4.2, the phrase "in a document" shall be substituted for the phrase "on a Web page".

• Appendix A - Section 508 of the Rehabilitation Act: Application and Scoping Requirements o E208 Support Documentation and Services

• Appendix C- Functional Performance Criteria and Technical Requirements o 302 - Functional Performance Criteria o 602 - Support Documentation o 603 - Support Services Functional Performance Criteria

• 301.1Scope - The requirements of Chapter 3 shall apply to ICT where required by 508 Chapter 2 (Scoping Requirements), 255 Chapter 2 (Scoping Requirements), and where otherwise referenced in any other chapter of the Revised 508 Standards or Revised 255 Guidelines.

• 302.1 Without Vision -Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that does not require user vision.

• 302.2 With Limited Vision - Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited vision.

• 302.3 Without Perception of Color - Where a visual mode of operation is provided, ICT shall provide at least one visual mode of operation that does not require user perception of color.

• 302.4 Without Hearing - Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that does not require user hearing.

• 302.5 With Limited Hearing - Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited hearing.

• 302.6 Without Speech - Where speech is used for input, control, or operation, ICT shall provide at least one mode of operation that does not require user speech.

• 302.7 With limited Manipulation - Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that does not require fine motor control or simultaneous manual operations.

• 302.8 With limited Reach and Strength - Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

• 302.9 With limited Language, Cognitive, and learning Abilities - ICT shall provide features making its use by individuals with limited cognitive, language, and learning abilities simpler and easier.