Attachment 1_Statement of Work_SSN_20221109.docx

GENERAL

Purpose This Statement of Work (SOW) describes the functions and responsibilities assigned to the Systems Engineering Contractor and the support to be provided to the Strategic Systems Programs (SSP) Logistics Coordinator (SP206) and the SP206 staff in execution of their responsibilities for ensuring that logistics engineering practices and disciplines are documented and followed in acquisition programs under SSP cognizance.

Definitions Throughout this SOW, the following definitions apply:

“Systems Engineering Contractor” refers to the selected Contractor.

“Schedule” refers to the current Contract and its associated SOW, including all Exhibits and Attachments found in Section J.

U.S. refers to “United States” and UK refers to “United Kingdom”.

“SWS” refers to the Strategic Weapons System in the TRIDENT II (D5) configuration for U.S. and UK programs.

“SWSS” refers to the Strategic Weapons Support System.

“WS” refers to Weapon System acquisition programs or portions of programs under the cognizance of SSP including the TRIDENT SWS.

“AWS” refers to Attack Weapon System of the Ship Submersible Guided-Missile Submarine, Nuclear (SSGN).

“Hours” refers to the core business hours in a normal day, unless otherwise specified.

“Days” refers to normal business days, Monday through Friday, with the exception of Federal Government holidays, and other times when the Federal Government is closed as determined by the Office of Personnel Management. A listing of the official Federal holidays by year is available at http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/. Government operating status is available in case of possible Government closure http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/current-status/.

LOGISTICS ENGINEERING & INTEGRATION

The Contractor shall make available and employ its facilities and personnel, services of others, materials, and shall use its best efforts to perform the activities below. The Contractor shall also provide Program Management support for the planning and execution of tasks specified in this SOW for the activities below. The Contractor shall provide logistics engineering sustainment and systems integration services for the Strategic Weapons System (SWS) (D5) and the Attack Weapon System (AWS).

1.1 CENTRAL DESIGN AGENCY (CDA) SUPPORT FOR U.S. SYSTEMS

1.1.1 SP206 Logistics Data System (LDS) Support. The Contractor shall:

1.1.1.1 In the role of TRIDENT LDS CDA, provide software engineering services to support the maintenance and modernization of TRIDENT LDS applications and environmental systems software for Oracle based LDS. CDA software engineering functions include:

1.1.1.1.1 Requirements analysis.

1.1.1.1.2 Software process modernization and testing.

1.1.1.1.3 Application, system software and relevant documentation releases to LDS operating sites in support of maintenance and modernization.

1.1.1.1.4 Preparation and maintenance of TRIDENT LDS system documentation.

1.1.1.1.5 Preparation and maintenance of the TRIDENT LDS data model.

1.1.1.1.6 Software and documentation version control in support of modernization

1.1.1.1.7 Adherence to and enforcement of the configuration management policies and procedures promulgated in SSPINST 5230.2.

1.1.1.1.8 Ensuring that the TRIDENT LDS Maintenance and Modernization software processes incorporate applicable features, functions, capabilities and safeguards required by applicable statutes, regulations and Department of Defense (DoD) and Department of the Navy (DON) directives or governance documents.

1.1.1.1.9 Ensuring that TRIDENT LDS maintenance and modernization software processes incorporate and remain compliant with applicable DoD and DON Cybersecurity or security safeguards.

1.1.1.1.10 Collaboration with TRIDENT LDS user community subject matter experts as stakeholders in all facets of TRIDENT LDS maintenance and modernization activities. Contractor coordinates and hosts an annual LDS user community forum.

1.1.1.1.11 Supporting the portfolio, project and architecture management processes defined in SSPINST 5230.2 (series) in areas that include, but are not limited to, participation in the review, analysis and evaluation of proposed software changes, estimation of software engineering project resource requirements, preparation of maintenance and modernization plans and schedules, and periodic reporting of project status.

1.1.1.1.12 Maintaining effective standards, methods, and procedures for all aspects of CDA software maintenance and modernization functions.

1.1.1.1.13 Ensuring that software maintenance and modernization functions are consistent with and incorporate recognized industry best practices.

1.1.1.1.14 Supporting the periodic preparation of analysis, analysis or reports to keep the TRIDENT LDS PM apprised of issues, trends or other considerations that may have an impact on TRIDENT LDS life cycle management decisions.

1.1.1.1.15 Configuration or operation of local environmental systems and platforms supporting TRIDENT LDS production operations.

1.1.1.2 Provide information technology life cycle management program support to SP206 in areas that include:

1.1.1.2.1 Information Technology Portfolio Management, including:

1.1.1.2.1.1 Maintenance of applicable DON Application and Database Management System (DADMS) and Department of the Navy’s Information Technology Portfolio Repository (DITPR) records.

1.1.1.2.1.2 Preparation of analysis, reports or assessments of proposed or approved projects.

1.1.1.2.1.3 Assistance in scheduling, conducting, and documenting the results of project progress reviews.

1.1.1.2.2 Project management to include maintenance and modernization of a standard project management methodology for software engineering or environmental systems projects.

1.1.1.2.3 Infrastructure and architecture management to include preparation of analysis, reports or position papers to assist the infrastructure and architecture management decision making process.

1.1.1.2.4 Information technology governance compliance to include surveillance of compliance requirements, evaluation of compliance status and preparation of studies, reports or position papers on issues related to information technology governance.

1.1.1.3 Conduct annual enterprise-wide reviews of the policies and procedures promulgated in SSPINST 5230.2, SSPINST 5230.20 and provide SSP with recommended updates.

1.1.1.4 Achieve funded TRIDENT LDS software maintenance and modernization milestones as defined in the SP206 approved Software Maintenance and Modernization (CDRL A001).

1.1.1.5 Provide Cyber security functional support for LDS Application Software. Ensure that all Contractor personnel performing Cyber security functions for LDS platforms are properly certified in accordance with DoD Manual 8570.01-M.

1.1.1.6 Provide administrative and technical support to SP206 in maintaining the certification and accreditation of TRIDENT LDS software. Support Cybersecurity Processes with current approved DoD accreditation process.

1.1.2 SWS Logistics Data Warehouse (SWS-LDW). The Contractor shall:

1.1.2.1 Maintain an automated data warehouse to provide integration of multiple data sources and systems and provide business intelligence to support oversight, and management for the operation of the supply support infrastructure mandated by OPNAVINST 4000.57 (series).

1.1.2.1.1 This includes the following activities and sources:

1.1.2.1.1.1 SSP Subsystem Prime Contractor SSP Advanced Inventory and Logistics (SAIL) System, U.S. and UK SWS, and U.S. configuration status accounting data.

1.1.2.1.1.2 Naval Supply Systems Command (NAVSUP) WSS Consolidated Data File (CDF), Master Data File (MDF), approved SWS, General Purpose Test Equipment (GPTE) configuration and allowance data, SWS Secondary and non-SWS allowance and management data.

1.1.2.1.1.3 Defense Logistics Information System (DLIS), DLA, and Navy management data.

1.1.2.1.1.4 Update Stock Point Master Stock Locators Record (MSL) from Navy Enterprise Resource Planning (ERP) data.

1.1.2.1.1.5 Stock Point Job Control Number (JCN) related data.

1.1.2.1.1.6 Submarine Logistics Data Base (SLDB) requisitions and status data.

1.1.2.1.1.7 Ship Submersible Ballistic Nuclear (SSBN) assets and demand data.

1.1.2.1.1.8 Strategic Weapon Information File Transfer System (SWIFT).

1.1.2.1.1.9 Open Architectural Retrieval System (OARS).

1.1.2.1.1.10 SP201 data such as SPALT Data System (SDS) and the Wharf Event Support System (WESS).

1.1.2.1.2 The data warehouse shall provide the following products:

1.1.2.1.2.1 SWS configuration status accounting and allowance documentation.

1.1.2.1.2.2 Data package of the analysis and development of recommended changes to TLL or other non-SWS allowance documents.

1.1.2.1.2.3 CDF functionality and products to include Operating Space/Allowance Equipage List (OS/AEL), SWS Coordinated Shipboard Allowance List (COSAL), Automated Shore Interface (ASI), SWS Base Load List (BLL), Master Reparables List (MRL), and UK Logistics data updates to CLASP and Maintenance Applications and Business Intelligence Reports.

1.1.2.1.2.4 Data for the production of OD 41265.

1.1.2.2 The Contractor shall provide SWS-LDW Systems Support, to include:

1.1.2.2.1 Provide all hardware and software associated with the data warehouse and operate the data warehouse from within the Contractor’s facility.

1.1.2.2.2 Provide Cybersecurity functional support for information technology platforms.

1.1.2.2.3 Ensure that all Contractor personnel performing Cybersecurity functions are properly certified in accordance with DoD Directive 8570.1. Provide training for SWS-LDW products and deliver existing product-specific training guides.

1.1.2.2.4 Provide Help Desk services during normal business hours and provide resolutions.

1.1.2.3 Provide extraction, translation, loading, and business intelligence in sustainment mode.

1.1.3 The Contractor shall provide U.S. Fleet Support, to include:

1.1.3.1 Technical Support.

1.1.3.1.1 Participate in and provide logistics support and technical assistance to SSP during SWS/AWS Week at Kings Bay, GA and Bangor, WA.

1.1.3.1.2 Support SWS/AWS Week logistics technical support research.

1.1.3.1.3 Analyze and prepare Corrective Action Report (CAR) responses to logistics support problems identified in Trouble Failure Reports (TFRs) as part of the crew debriefs.

1.1.3.1.4 Participate in, and provide logistics support and technical assistance to SSP at East and West Coast TRIDENT Logistics Supply Support Meetings (E.g, TSG and S4R).

1.1.3.1.5 Support the preparation and distribution of Meeting Minutes, perform analysis, and provide technical assistance in resolving SSP related action items.

1.1.3.1.6 Provide documentation support, document preparation, and special investigations, report preparation from logistics data, and assist in identifying, planning and implementing changes to U.S. SWS logistics support.

1.1.3.1.7 Provide support to U.S. logistics data required to support the U.S. TRIDENT II SWS WS. The following services shall be performed:

1.1.3.1.7.1 Review GPTE procurement lists of Test, Measurement and Diagnostic Equipment (TMDE) utilized in SWS production, processing and support at Strategic Weapons Facility Pacific (SWFPAC), Strategic Weapons Facility, Atlantic (SWFLANT) and forward-deployed sites.

1.1.3.1.7.2 Monitor outstanding procurement and provide monthly reports.

1.1.3.1.7.3 Conduct quality assurance review of GPTE Operating Space / Allowance Equipage List (OS/AEL) transaction data and provide monthly data reports.

1.1.3.1.7.4 Conduct quality assurance reviews of SSBN and COSAL and provide monthly data reports.

1.1.3.1.7.5 Report GPTE OS/AEL, SSBN, and COSAL data problems to SSP, NAVSUP WSS Mechanicsburg, and Naval Surface Warfare Center (NSWC) Crane.

1.1.3.1.7.6 Participate in and provide administrative and technical assistance to SP206 at meetings, including TMDE Technical Exchanges, and Program Reviews, and Life Cycle Support.

1.1.3.1.7.7 Provide technical support on behalf of SSP to NAVSUP Weapon System Support and NSWC Crane in support of GPTE programs for OS/AELs, SSBNs and common and unique TMDE requirements.

1.1.3.1.7.8 Provide support for the planning and execution of Facility Technical Proficiency Evaluations (FTPE), Maintenance Activity Evaluation, Technical Evaluations Assist Visit, Capability and Proficiency Evaluation and Mini- Capability and Proficiency Evaluation.

1.1.3.1.8 Perform investigations and analysis required to support effective management of the TRIDENT Logistics System including:

1.1.3.1.8.1 Develop and maintain training programs for SWS-related logistics programs to include ships’ force personnel.

1.1.3.1.8.2 Provide updates to the TRIDENT COSAL processes and procedures and / or NAVSUP P-488.

1.1.3.1.8.3 Maintain and modernize the Allowance Change Request (ACR) web-based application.

1.1.3.1.8.4 Maintain an ACR trouble desk to resolve user activity trouble calls.

1.1.3.1.8.5 Provide maintenance and modernization testing, logistics hardware test bed capability for NAVWARCOM Supply Information Systems (e.g. NOSS/NOBLE).

1.1.3.1.8.6 Provide process modeling support to describe current customer processes for review and modernization. Provide analysis and recommendations for business process modernization.

1.1.3.2 Conduct reconciliation of on board maintenance and supply information system to Submarine Acquisition and Support Maintenance Figure of Merit (SAS MFOM) configuration and parts data (i.e., two boats per coast per year). The Contractor shall:

1.1.3.2.1 Prepare a Program Event Plan (PEP) and coordinate an on board maintenance and supply information system data reconciliation reviews on boats selected by Naval Submarine Support Center (NSSC) / SP206 with the data from the SAS MFOM database maintained by NAVSEA Central Design Agent (CDA) with the configuration and parts data and data maintained by NAVSUP WSS Mechanicsburg and the on board maintenance and supply information system or SAS MFOM. Correction to the configuration records shall be included in the next Automated Shore Interface (ASI) or Unsequenced Automated Shore Interfaces (UASIs), as required.

1.1.3.2.2 Prepare and maintain a COSAL work package ASI schedule and coordinate data delivery with NAVSUP WSS. Generate and process ASIs and UASIs. The process shall check for known additions and deletions of APLs / AELs based on work package data and compare the data for currently installed equipment and allowances.

1.1.3.2.3 Update existing records with reconciled data. Reports shall be provided to NAVSEA CDA and NAVSUP WSS Mechanicsburg (Code N974) showing the results of comparisons performed.

1.1.3.2.4 For selected SSBNs in refit identified by SP206 and the Type Commander (TYCOM), create a Program Event Plan and coordinate automated Hull, Ordnance, and Electronics (HOE) and SWS COSAL QRs of the ship’s on board maintenance and supply information system data with NAVSUP Weapon Systems Support, HOE, and SWS COSAL. Each COSAL QR shall include comparing the data from the SAS / MFOM database maintained by NAVSEA CDA, with the configuration and parts data and SWS LDW data maintained by NAVSUP Weapon Systems Support Mechanicsburg (Code N974) and will ensure that any differences in the family of records are identified and corrected. Reports shall be provided to NAVSEA CDA and NAVSUP WSS Mechanicsburg (Code N974) showing the results of the comparisons performed. Final (corrected) versions of the comparison reports will be emailed to SP206 and TYCOM (minimum of two boats per year).

1.1.3.3 Material Management Data Research and Analysis. The Contractor shall:

1.1.3.3.1 Monitor changes in the DLA, NAVSUP, and afloat material management systems and policies. Identify impacts to SWS support and recommend alternatives. Analyze and assist in the implementation of systems and policies in those areas of material management that affect supply support of SWS fleet and shore activities.

1.1.3.4 Extended Refit Period (ERP) Logistics. The Contractor shall:

1.1.3.4.1 Participate in and provide technical assistance at ERP meetings, provide technical and logistics assistance to SSP for the preparation and planning, conduct evaluations and provide reports to SP206 documenting HOE / SWS logistics support material and related allowance documentation are onboard. This shall include defining material requirements and stock shortfalls.

1.1.3.4.2 Support the monthly preparation, updating, and distribution of the TRIDENT Submarine ERP HOE / SWS TRIDENT Repair Parts Analysis Program (TRAP) Key Event Plan (T-KEP) to keep all activities involved in HOE / SWS logistics support functions for TRIDENT Submarine ERPs apprised of Key Event Schedules.

1.1.3.4.3 Maintain and update OD 62120 and SSPINST 4710.16 for the TRAP as approved changes are identified. Provide on-site assistance and training support for TRIDENT submarines performing TRAP functions during ERP, and participate in TRAP audits.

1.1.3.4.4 Support Submarine Forces (SUBFOR) and SP206 in conducting the post-load binning accuracy audit. This shall consist of conducting spot inventories for comparison to the stock record file in accordance with ASQ Z1.4-2003 (R2013).

1.1.3.4.5 Maintain the Trident Information Management System (TIMS) Software and Users Guide.

1.1.3.4.6 Using Government Furnished Equipment (GFE) or Government approved equivalent hardware, maintain an effective Automated Identification Technology (AIT) program that interfaces with the TIMS software used during the TRAP inventory.

1.1.3.4.7 Generate AIT bar code labels (location and on board repair parts) for TRIDENT ERP related functions.

1.1.3.4.8 Assist with Configuration Status Accounting (CSA) of the TRIDENT Enterprise by conducting onsite validations of selected facilities, systems, or equipments as identified by SP206.

1.1.3.4.9 For SSBN/GNs in ERP, perform automated QR of the NAVSUP Weapon Systems Support Hull, Ordnance and Electronic (HOE) and SWS COSAL. Each QR shall include comparing the data from the SAS MFOM database maintained by NAVSEA (CDA), with the Weapon Systems File (WSF) configuration and parts data and SWS LDW data maintained by NAVSUP Weapon Systems Support Mechanicsburg (Code N974), with the ship’s on board maintenance and supply information system configuration data. The process shall check for known additions and deletions of APLs /AELs based on work package data and compare the data for currently installed equipment. Reports shall be provided to NAVSEA CDA and NAVSUP WSS Mechanicsburg (Code N974) showing the results of comparisons performed.

1.1.3.5 Software Modernization Evaluation. The Contractor shall:

1.1.3.5.1 Test and evaluate Naval Information Warfare Center (NIWC) Atlantic modernization of the latest on board maintenance and supply information system release to ensure that the release adequately supports all requirements for an operational TRIDENT submarines. Prepare and provide Trouble Reports (TRs) and Change Proposals (CPs) to SSP for release, which define program deficiencies or new requirements.

1.1.3.5.2 Transfer physical inventory data from the TIMS to the ship’s on board maintenance and supply information system in accordance with published T-KEP.

1.1.3.5.3 Deliver a COSAL Work Package, ASI schedule, and coordinate data delivery with NAVSUP WSS Mechanicsburg.

1.1.3.5.3.1 Monitor data delivery performance.

1.1.3.5.4 Conduct a comparison of NAVSUP WSS allowance (1109) data to the TRIDENT submarine’s on board maintenance and supply information system Stock Record File (SRF) allowances.

1.1.3.6 Waterfront (WF) Support at Bangor, WA and Kings Bay, GA. The Contractor shall:

1.1.3.6.1 Develop ASI processing procedures and provide training to SP206 designated personnel on the proper processing of SSBN ASIs to include ad hoc queries, Data Alignment Programs, requisition files, Force Inventory Transmission System Download Listing (FITSDL), and other automated files.

1.1.3.6.2 Ensure that the WF representatives install ASI System logistics data to all TRIDENT submarines in accordance with the published COSAL Work Package / ASI Schedule and provide reports to the ship along with a cover letter summarizing any manual changes made to their records.

1.1.3.6.3 Provide training and support to TRIDENT submarine personnel with regard to the ship’s on board maintenance and supply information system.

1.1.3.6.4 Generate a FITSDL after each sequenced ASI and forward the listing to NAVSUP, Afloat Systems (N4).

1.1.3.6.5 Work with representatives from NAVSEA CDA, and NAVSUP WSS Mechanicsburg in researching 726 class SSBN configuration issues on the ship.

1.1.3.6.6 Install UASI Item management data and 1109 data on the ship’s on board maintenance and supply information system.

1.1.3.6.7 Install ASIs on Submarine Submersible Guided Missile Nuclear (SSGNs) in their home port and as requested by COMSUBFOR on forward deployed SSGNs not to exceed one per coast per year.

1.1.3.7 OHIO Class Submarine Inactivation Support

West Coast Inactivations, AWS/SWS Support Provide support at Inactivation planning meetings. Provide data analysis and reports as needed.

Provide DD1348-1/DD1149 documentation support to onsite Prime Contractors.

1.1.3.7.1 East Coast Inactivations, AWS/SWS Support

Provide support at Inactivation planning meetings. Provide data analysis and reports as needed.

Inventory offloaded AWS/SWS Onboard Repair Parts (OBRPs). Repackage material as required.

Obtain Inventory Manager (IM) disposition instructions and create DD1348-1 documents.

Incorporate SWS material into Stockpoint inventory and update Master Stock Inventory Records as needed to support SWS program requirements.

Provide onsite representative at Norfolk Naval Shipyard (NNSY) to assist Technical Branch Prime Contractors with forklift operations, shipping of SWS equipment to Prime Contractors’ locations, etc.

Provide DD1348-1/DD1149 and other documentation support to onsite Prime Contractors.

1.1.3.8 Industrial Site Support for Naval Ordnace Test Unit (NOTU) Supply Department, and SWS Ashore. The Contractor shall:

1.1.3.8.1 Provide ASI support and other supply support services for NOTU Supply Department. Assist with troubleshooting of RSupply datacenter issues and ensure NOTU submits Trouble Reports (TRs) as needed to Naval Information Warfare Center (NIWC). Track all NOTU related datacenter TRs and maintain a history file of all TRs submitted to NIWC including information the issue reported, date TR initiated, date TR resolved, and what action did NIWC take. Provide status report to SP20611 one week prior to each TMR.

1.1.3.8.2 Provide support ensuring NOTU Supply Department procedures are being followed in accordance with OD 71054.

1.1.3.8.3 Support verifying material allowances are on hand or on order to support NOTU, Cape Canaveral.

1.1.3.8.4 .As requested by SP206, perform automated Quality Reviews (QRs) on the COSAL supporting NOTU. The process will check for known additions and deletions of APLs / AELs and repair parts allowances. Reports shall be provided to SP206, Industrial Site Supply Manager (NOTU Supply or I&C Warehouse Manager) and NAVSUP WSS Mechanicsburg (Codes N971) showing the results of comparisons performed.

1.1.3.8.5 Participate in SWS ERO I&C Material Support Meetings at Puget Sound PSNS and NNSY, and prepare meeting minutes for SP206 approval.

1.1.3.8.6 Update and maintain the NOTU COSAL Search application. This Microsoft Access database application is used at NOTU. It is used primarily by the SSP onsite Prime Contractors maintenance personnel for researching equipment parts and the associated COSAL allowances. This application will be updated to coincide with delivery of the NOTU COSAL ASI updates provided by NAVSUP WSS.

1.1.3.9 Material Management Data and Analysis. The Contractor shall:

1.1.3.9.1 Maintain SWL-LDW data files and computer programs in support of SSP repair parts configuration control and supply support systems. Interrogate data files to solve TRIDENT supply support problems and provide logistics management data to SSP activities.

1.1.3.9.2 Provide assistance to SSBNs for the correction of differences between NAVSUP WSS allowance data and the ship’s on board maintenance and supply information system SRF allowance quantities.

1.1.3.9.3 Assist as necessary with Configuration Status Accounting (CSA) of the TRIDENT Enterprise by conducting onsite validations of selected facilities, systems, or equipments as identified by SP206.

1.2 NAVSUP WEAPON SYSTEMS SUPPORT, MECHANICSBURG, PA.

1.2.1 The Contractor shall perform the following functions:

1.2.1.1 Assist NAVSUP WSS (Code 97) personnel in scheduling and executing LDS batch computer jobs required to generate ASI products.

1.2.1.2 Prepare and stage LDS application and database software releases for installation. Coordinate installation of LDS application and database software releases with PSNS in accordance with established LDS software release procedures.

1.2.1.3 Provide operational support and technical support for establishing new or modifying existing interfaces between various organizations and entities that communicate or exchange data with NAVSUP WSS in support of the TRIDENT Program.

1.2.1.4 Deliver ASI in accordance with NAVSUP WSS production schedule.

1.2.1.5 Provide Help Desk services during normal business hours for reporting problems.

1.3 KINGS BAY SUPPORT.

1.3.1 Kings Bay Supply Support. The Contractor shall:

1.3.1.1 Provide logistics support to the consolidated TRF / SWF Supply Department located at Kings Bay, Georgia. All work shall be performed in accordance with the latest revision of approved documentation from DoD, DoN, SSP, or other applicable authority for that function (e.g., SSPINST, OD, OPNAVINST).

1.3.2 Project Management Support. The Contractor shall:

1.3.2.1 Ensure that all files, documents, and reports generated in the performance of the Contract are accurate and made available for Government review upon request.

1.3.2.2 Establish and implement a comprehensive Quality Control (QC) plan to ensure the services and requirements of the Contract, applicable T9001C, directives and instructions, and FAR Part 46 are met.

1.3.2.3 Develop and perform auditable QC checks for each functional area to document performance levels.

1.3.2.4 Provide monthly graphical reports of performance metrics to SP206.

1.3.2.5 Provide alternative or additional metrics upon request.

1.3.2.6 Participate in planning discussions, prepare point papers, review operating alternatives, recommend modernization, and investigate new technologies to support the Government in providing the most efficient operation.

1.3.2.7 Attend staff and other meetings, conferences or seminars for the purpose of obtaining or providing information related to the performance of this Contract.

1.3.2.8 Meet with SP206 or designated representative on a designated schedule to discuss the status of on-going work, overall performance, actions to correct or prevent problems experienced, and trends that indicate necessary changes to operational requirements, and any questions regarding the Contract.

1.3.2.9 Be responsive to the changing environment brought about by system changes as a result of downsizing and reorganizations throughout DoD, by providing support and expertise to facilitate the planning, development, execution, and test of changes.

1.3.2.10 Ensure that all assigned warehouse areas are maintained in keeping with good housekeeping, safety practices and environmentally controlled requirements, reporting problems and concerns to Facilities , Security and Safety under the CO, SWFLANT in accordance with SWFLANT Notice 5215. Situations requiring emergency response shall follow the SWFLANT Emergency Response Plan (SWFLANTINST 3440.3).

1.3.2.11 The Government’s Base Operating Support Contract will provide janitorial services for restroom facilities; other contractor-managed spaces are the responsibility of the Contractor.

1.3.3 Management Operations Support. The Contractor shall:

1.3.3.1 Provide overall support of the Supply Information Systems and management SWS Supply Warehouse (SW) Physical Distribution Support for planning, executing, and completion of tasks to ensure effective and efficient operations.

1.3.3.2 Prepare and implement procedures and policies that ensure the physical security of Contractor spaces, Government Property (GP), software and equipment are safe guarded and accounted for in the performance of this Contract. Provide safety oversight in the compliance with Federal, State and local directives and procedures. These procedures shall include personnel clearances, licenses, identification cards, badges, key control, material and equipment accountability, automated systems security, physical plant security and access, and the safeguarding of information.

1.3.3.3 Allow access to the Contractor areas for Government personnel to conduct inventories, audit Contract performance, QC functions or other activities identified by SP206. Any security violations shall be reported to SP206 or designated Government representative and the Contractor shall take any necessary action to correct violations.

1.3.3.4 Comply with all applicable directives and instructions.

1.3.4 Supply Information Systems Support. The Contractor shall:

1.3.4.1 Provide Information Systems (IS) support to the consolidated TRF / SWFLANT Supply Department; including interfacing with NAVSUP Business Systems Center (BSC) and DLA Transactional Services (DLATS) as related to communications devices that support local supply applications; preparation and maintenance of TRIDENT, unique programs, and acting as a technical advisor for Information Technology (IT) matters that may impact TRF/SWFLANT supply operations.

1.3.4.2 Coordinate with NAVSUP BSC and DLATS with recovery procedures in the event of job failures and be available by phone 24/7.

1.3.4.3 Support the appropriate DLA CDA and NAVSUP BSC with testing and implementation of new or revised applications or system enhancements and with resolving problems and program failures. When requested, provide SP206 or designated representative with failure details, backup data, testing assistance, and other support.

1.3.4.4 Kings Bay Local Supply Systems Production Operation. The Contractor shall:

1.3.4.4.1 Operate systems, servers, and equipment identified in Government Furnished Property List in support of Kings Bay Supply processes operating on locally managed systems.

1.3.4.4.2 Coordinate supply systems operations responses to inquiries with NAVSUP BSC or appropriate DLA CDA.

1.3.4.4.3 Operate local production printers. Verify all scheduled printed output has been printed and quality-checked for print quality, normal print job completion, and proper number of copies printed.

1.3.4.4.4 Transfer designated print format files and convert for user web access. Provide data to users online and maintain in archives.

1.3.4.4.5 Prepare procedures for and perform electronic file transfers for designated input and output to various computer systems. Maintain auditable records and backup data of electronic transfers for recovery purposes in accordance with SPCIO procedures.

1.3.4.4.6 Maintain an accredited database of critical supply document images (e.g., issued documents) online and accessible to designated users of the Document and Scan (DOCUSCAN) Program. The images must be retrievable using standard key fields such as Document Number and NIIN. Provide archive capability to maintain ten years of document history.

1.3.4.4.7 Maintain replenishment product program output as required when Navy ERP replenishment package is received from NAVSUP WSS Philadelphia for CQ6W replenishment reports and distribute to TRF.

1.3.4.4.8 Extract from Navy ERP data and produce local management reports to include: Master Data, Shelf Life, Inventories, Daily MCH1, Transactional Information Reports (TIR) _SWS Carcasses and distribute.

1.3.4.4.9 Prepare and produce monthly and quarterly metrics from SLDB and LDW.

1.3.4.4.10 Prepare and produce ad hoc queries and reports as required.

1.3.4.4.11 For approval of user-requested enhancements to SSP Supply Applications, the Contractor shall review, evaluate, and determine the level of effort required to accomplish user-requested enhancements to supply applications under SSP ownership or cognizance, to include those applications that have a dual use in support of SWS and HOE supply support missions. In those instances where the total estimated level of effort is 25 hours or less, the Contractor shall make the requested modifications. In those instances where the total estimated level of effort is greater than 25 hours, the Contractor shall contact SP2061or its designated representative via email for approval prior to beginning any software engineering effort.

1.3.4.4.12 Produce and distribute the TLL demand based candidates listing to NAVSUP WSS on a quarterly basis.

1.3.5 Hardware and Software Maintenance. The Contractor shall:

1.3.5.1 Provide SPCIO and SP206 or their designated representative with all the SSP HQ network hardware and software vendor requirements for Government Supplied hardware / software on an annual basis at the end of June to assist the Government in purchasing vendor support agreements. The contractor will be provided access to the SSP Livelink Purchase Process to submit and track Purchase Requests in support of this requirement.

1.3.5.2 Submit Government Furnished Property (GFP) hardware warranty and software license renewal requirements to SPCIO and SP-206 at least 90 days prior to expirations. Annual maintenance contract, software licenses, and warranty renewals that expire at the end of the fiscal year shall be submitted by the Contractor in time to be renewed prior to expiration.

1.3.5.3 Monitor vendor performance of maintenance.

1.3.5.4 Perform corrective and preventive maintenance on this equipment in accordance with vendor guidance.

1.3.5.5 Develop preventive maintenance schedules and maintain auditable records of maintenance performance.

1.3.5.6 Monitor the central computer facility to ensure environmental conditions remain within vendor specifications.

1.3.6 Configuration Management. The Contractor shall:

1.3.6.1 Provide configuration management, which shall include the control of commercial software licenses provided to the Contractor by the Government, an annual inventory of licensed software and report the removal or return to the Government of obsolete or excess software. Provide SPCIO or designated representative with configuration diagrams of all equipment and interfaces.

1.3.7 Programming Support. The Contractor shall:

1.3.7.1 Provide local program recommendations, maintenance, modernization, documentation, testing, and implementation to include Submarine Logistics Center (SLC) Menu Applications. Provide maintenance and modernization local programming for various local platforms and operating environments.

1.3.7.2 Ensure documented requirements for program development are received and processed in accordance with the schedule and programming implementation.

1.3.8 SLDB Support. The Contractor shall:

1.3.8.1 Serve as the designated CDA for the SLDB system, responsible for the maintenance of all programs, data, and functions used to support the operation of SLDB. As such, the Contractor shall be responsible for performing maintenance and modification of SLDB systems as directed by SSP, or its designated representative, for all SLDB users.

1.3.9 Information Systems Management Support. The Contractor shall:

1.3.9.1 Provide information systems management support that monitors and reports systems performance and availability for ASRs and Trouble Calls. Additionally, this support shall include the development of a life cycle sustainment plan to include sourcing and cost estimates for equipment, maintenance, and operating supplies as well as providing recommendations that will enhance / improve network performance.

1.3.9.2 Coordinate with Kings Bay, NAVSUP BSC, and SWSNET network managers in problem resolution and long range planning.

1.3.10 SWS Physical Distribution Support.

1.3.10.1 Physical distribution function. The Contractor shall:

1.3.10.1.1 Perform physical distribution functions to include receiving, inspecting, identifying, storage and issuing, delivery, Packaging, Packing, Preservation and Marking (PPP&M), technical evaluation of SWS, and Nuclear Weapons Security Systems (NWSS) support, and Nuclear Weapons Related Material (NWRM) Logistics Operations. This material includes unique SWS materials requiring special handling and storage, such as Electro Static Discharge (ESD) sensitive, Shelf Life, refrigerated, and hazardous, to include Class I explosives.

1.3.10.1.2 Make maximum use of automated inventory management equipments and systems to accurately reflect physical distribution actions taken and material accountability.

1.3.10.1.3 Prepare procedures to recall appropriate personnel within two hours of notification to perform physical distribution functions that are required outside of normal working hours.

1.3.10.2 Warehouse Planning.

1.3.10.3 The Contractor shall perform warehouse planning that ensures storage procedures maximize warehouse space and Material Handling Equipment (MHE) utilization while adhering to safety and security regulations. The Contractor shall develop draft budgets, track expenditures for equipment, maintenance, and operating supplies, and make recommendations for equipment or storage facilities replacement, upgrade, or enhancement. The Contractor shall identify problems, make recommendations for improvements, and prepare and submit reports to TRF Kings Bay, SP206 or designated representative.

1.3.10.4 Storage Operations. The Contractor shall:

1.3.10.4.1 Perform the storage operation functions to ensure prevention of damage or deterioration of material that results in the optimal, efficient, and economic use of storage spaces and MHE resources. This includes the appropriate segregation, storage, identification, serial number tracking, and accuracy of material and location accountability.

1.3.10.4.2 The Contractor shall draft Supply Discrepancy Reports (SDRs) and Transportation Discrepancy Reports (TDRs) when material or transportation discrepancies are identified and forward the drafts to the applicable TRF Kings Bay Code.

1.3.10.5 Stock Inspection. The Contractor shall:

1.3.10.5.1 Establish a stock inspection program that ensures all Contractor controlled material is preserved and maintained in the appropriate condition through inspection and appropriate actions are taken to correct and prevent deterioration of serviceable and unserviceable material. This includes periodic surveillance of material in storage to detect deterioration of material or packaging and that material requiring special handling, preservations, and marking is in compliance with the appropriate directives and instructions.

1.3.11 The Contractor shall perform receipt processing functions of material that includes off-loading, inspecting and product evaluation, receipt processing documentation, handling and documentation of misdirected and frustrated material for material components and repair parts received from commercial Contractor or Government activities in accordance with appropriate directives and instructions.

1.3.12 The Contractor shall manage SWS program reparable carcass receipts and issues in accordance with SSPINST 4423.

1.3.12.1 The Contractor shall perform issue processing that requires selection of material from storage, release material to either PPP&M, local delivery or transshipment section for delivery to the Customer or other activity and appropriate documentation actions. All issues are to be performed in accordance with appropriate directives instructions. In addition, all SSBN related issues must be inspected for suspicious substances prior to delivery.

1.3.12.2 Shelf Life Program. The Contractor shall:

1.3.12.2.1 Provide Shelf Life Management for material stowed in the SWSSW that minimizes the risk of shelf life expiration. This process includes screening, inspection, inventory, and use of applicable shelf life program within Navy ERP, in accordance with applicable directives and instructions.

1.3.12.3 Transportation Operations. The Contractor Shall:

1.3.12.3.1 Provide transportation services to include on-base and off-base delivery / pick-up of SWS, SWSS, and NWSS applicable materials, NWRM, and other deliveries or pick-ups.

1.3.12.3.2 In performance of this function, the Contractor shall provide all vehicles and fuel required for local on and off-base deliveries and pick-ups and ensures all vehicle operators possess and maintain valid driver’s license, as required for the appropriate vehicle size, and any necessary certifications. Contractor shall maintain compliance of Department of Transportation (DOT) certifications, licensing and Drug and Alcohol testing requirement.

1.3.12.3.3 All material actions (e.g., unloading and loading, documentation, Package, Packaging, Preservations & Marking (PPP&M)) are to be in accordance with appropriate directives and instructions. Demurrage charges incurred solely through Contractor negligence are the Contractor’s responsibility.

1.3.12.4 PPP&M Operations and Hazardous Material and Waste. The Contractor shall:

1.3.12.4.1 Provide PPP&M services for material received, stowed, delivered and / or shipped by the SWSSW.

1.3.12.4.2 Provide the woodworking services necessary to support blocking and bracing functions and the construction of wooden boxes, pallets, crates and containers in accordance with Wood Packaging Material (WPM), DoD, DON, and SSP instructions. The applicable levels of protection and PPP&M shall be performed in accordance with appropriate directives and instructions to ensure safety, security, and material movement priority requirements are met. The type of materials to receive PPP&M shall include classified, inert, pilferable, shelf life, flammable and hazardous, and components required to support the SWS/AWS. Construction of wooden boxes, pallets, crates and containers that require Packaging Data Sheet (PDS) compliance and marking are outside the technical capability of the contractor and requests for this type of construction will be forwarded to SP206 or their designated representative for resolution.

1.3.12.4.3 Ensure assigned personnel are certified or re-certified and trained in handling sensitive and hazardous material and hazardous waste and all Class I explosives.

1.3.12.5 Comply with all local, state, and Federal provisions, acts, laws, regulations, executive orders, directives and licenses requirements pertaining to procuring, issuing, handling, stowing, packing and transporting of hazardous material and waste to include all Class 1 explosives.

1.3.12.6 Provide ad hoc material review support needed to validate material management requirements such as serialization, marking, identification and special needs as they arise.

1.3.13 Technical Support Operations. The Contractor shall:

1.3.13.1 Provide SWS technical support services for analysis using various databases, documents, and instructions to assist in the proper identification and disposition of SWS customer requisitions and materials.

1.3.13.2 Process Material Turned into Stores (MTIS) and Not Ready for Issue (NRFI) reparable material received in accordance with appropriate directives and instructions.

1.3.14 Automated Storage Retrieval System (ASRS). The Contractor Shall:

1.3.14.1 Ensure performance of preventive and corrective maintenance (e.g., mechanical and electrical) on the ASRS in accordance with appropriate technical and manufacturer documentation.

1.3.14.2 Support scheduled ASRS modernization to include, facility access, accommodate vendor operations and work schedule, temporary receipt to stow and issue procedures and rebinning as required.

1.3.15 Customer Focused Metrics. The Contractor shall:

1.3.15.1 Provide Monthly and Quarterly metrics packages for measurement of suppliers performance (e.g., Navy, DLA, SSP subsystem primes) and Stock Point operations as directed by SP206 to include Customer Focus, SSP End of Refit, SSBN Customer Focus, TRF, and S3D Effectiveness Metrics, Quarterly Customer Focus SSBN, no later than established delivery dates.

1.3.15.2 Provide data reviews from multiple sources and make recommendations for a wide range of logistics issues, (e.g., obsolete material, performance of physical distributions operations, and Navy ERP programming support).

1.3.15.3 Monitor and analyze changes to DLA, NAVSUP and material management systems and policies. Identify impacts to logistics support and recommend alternatives. Assist with the implementation of systems and policies in areas of material management that affect supply support as required. Maintain information systems (e.g., PNX data in LDW) in order to perform analysis, solve problems, and provide recommended material support and management.

1.4 HEADQUARTERS (HQ) AND MANAGEMENT SUPPORT.

1.4.1 The Contractor shall provide administrative and technical support to SSP HQ Logistics Branch in support of SSBN SWS, program.

1.4.2 The Contractor shall provide administrative support to ensure logistics documentation (e.g., SSPINSTs, ODs) are formatted correctly and prepared for final approval. This effort includes, but is not limited to, participation in process related discussions, adjudication of SME comments, revisions of current draft documents, verification that documents are correctly formatted and routed through final approval.

1.4.3 The Contractor shall provide administrative and technical support in the preparation of SP206 logistics presentations.

1.4.4 The Contractor shall provide technical and administrative support to maintain and update the SP206 web site.

1.4.5 The Contractor shall participate in and provide administrative and technical assistance to SP206 at logistics and technical meetings such as Strategic Submarine Supply Support Review (S4R), TRIDENT Support Group (TSG), and other events as required. Provide assistance in completing actions items.

1.4.6 The Contractor shall monitor and analyze changes to DLA, NAVSUP, and material management systems including Navy ERP and policies. Identify impacts to logistics support and recommend alternatives. Assist in the implementation of systems and policies in areas of material management that affect supply support. Maintain information systems in order to perform analysis, solve problems, and provide recommendations on material support and management.

1.4.7 The Contractor shall provide bi- monthly (i.e., twice a month) activity reports on all activity supporting the Contract. Format will be approved by SP2060.

1.4.8 The Contractor shall prepare and maintain Navy ERP Supply Support Procedures required to operate in the Navy ERP environment.

1.5 PROVIDE HELP DESK SERVICES TO TRIDENT LDS USER ACTIVITIES.

1.5.1 The Contractor shall resolve Program Trouble Reports (PTRs) submitted by TRIDENT LDS users.

1.5.2 The Contractor shall provide Help Desk services, including technical support and advice to TRIDENT LDS users in response to requests for assistance relating to the use or operation of TRIDENT LDS applications and / or application-specific features, functions, or capabilities.

1.6 SWS-LDW SYSTEM AVAILABILITY.

1.6.1 The Contractor shall operate and maintain the data warehouse to achieve at least 93.5% system availability (excludes planned outages for all SWS-LDW servers and equipment during core hours) to external users between the hours of 0600 and 2300 Eastern (Standard / Daylight) Time, Monday through Friday, during normal business days with the exception of Federal Government holidays, and other times when the Federal Government is closed as determined by the Office of Personnel Management. A listing of the official Federal holidays by year is available at http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/. Government operating status is available in case of possible Government closure http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/current-status/.

1.7 SUPPLY SYSTEMS TROUBLE AND HELP DESK SUPPORT.

1.7.1 The Contractor shall provide Help Desk support five days a week from 0700-1700, during business working days. Business working days do not include Federal Government holidays, and other times when the Federal Government is closed as determined by the Office of Personnel Management. A listing of the official Federal holidays by year is available at http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays/. Government operating status is available in case of possible Government closure http://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/current-status/. An online program for users will provide a method for users to submit trouble tickets via the internet. At least 95% of trouble calls received, excluding those that are referred, shall be resolved by the same time the next business day.

1.7.2 The Contractor shall prepare a program to monitor all trouble calls from receipt to resolution and refer those issues outside of the Contractor’s area of responsibility to the appropriate activity for resolution. Referred calls will continue to be tracked to resolution.

1.7.3 The Contractor shall provide SP206 or designated representative with a monthly report on total number of trouble tickets each month, the number that are referred, and the number of tickets that required more than 24 hours to resolve.

1.8 PROGRAM MANAGEMENT

1.8.1 The Contractor shall provide a full range of program management support to SSP to include organizing, tracking, summarizing, validating, verifying, interpreting, archiving and making recommendations on the status, development, documentation, analysis and coordination of all aspects of SSP’s programs and services.

1.8.2 The Contractor shall provide support to all projects within SSP in the preparation and maintenance of program schedules and other program documentation necessary to plan, monitor, and control each project. This support shall include:

1.8.2.1 Coordination with other organizations within the…