Attachment 1- Statement of Work (SOW) SCC Upgrade.docx

STATEMENT OF WORK – Security Command Center Upgrade

1.0 The contractor shall furnish labor, parts, supplies and equipment necessary to perform an upgrade to the primary and backup SCC (Security Command Center) at the VA Rocky Mountain Regional Medical Center. Systems are located at the VA Medical Center, 1700 N Wheeling St. Aurora, CO 80045. This upgrade is to the space’s software, hardware and furniture in the SCC to better utilize space, increase uptime and create a more productive work environment.

SPECIFIC SERVICE FOR

1.1 Upgrade to Galileo, Quadplex and ExtendPoint

1.1.1 Implement ExtendPoint KVM to reduce number of keyboards, video monitors and mice at desk spaces.

1.1.1.1 Minimize cable infrastructure at desks and throughout room

1.1.1.2 Use traditional gigabit ethernet network routing

1.1.1.3 User permission control to allow for different levels of access to PCs for each individual user

1.1.1.4 Any PC on the internal SCC network should be able to be displayed on any workstation, up to 4 PCs.

1.1.2 Upgrade Fiber Optic Router to Galileo

1.1.2.1 Replace currently installed fiber optic router

1.1.2.2 Updated router must provide greater flexibility, picture quality, simpler cabling and smaller form factor

1.1.2.3 Full support of hardware and software must be included for six (6) years

1.1.2.4 Galileo software must be able to size windows to any aspect ratio across any display with borders and labels.

1.1.2.5 Galileo must interface with ExtendPoint KVM system and Milestone

1.1.2.6 Galileo must be able to send wall mimics to any remote location

1.1.2.7 5-year warranty included

1.1.2.7.1 Input and output cards are covered under warranty

1.1.2.7.2 A spare card will also be included for quick maintenance

1.1.2.8 All materials, shelf spares, installation labor and commissioning are included

1.2 Upgrade to workstations

1.2.1 Rack mount for workstation must be included in this proposal

1.2.2 Workstation replacements are included and must be compatible with required software mentioned above in this SOW

1.2.3 Monitors and desktops will be able to utilize ExtendPoint software and manage multiple streams

1.2.4 ExtendPoint receivers can drive individual displays per each source or create quad splits on larger displays

1.2.5 The source PCs will all be located in the rack/server room to reduce heat and control noise

1.2.6 All rack mounted workstations will be provided

1.3 Furniture upgrade

1.3.1 Expand main SCC from two (2) available positions plus a supervisor to three (3) available positions plus a supervisor

1.3.1.1 Desk stations will include sit-to-stand desks

1.3.1.2 New furniture layout will better utilize existing space

1.3.1.3 Same lines of site will be used so existing video wall can stay in place

1.3.1.4 Two (2) additional shelving units will be added to the layout for additional storage of printers, hard copy manuals, etc.

1.3.2 Backup SCC design will maintain two (2) workstations

1.3.2.1 The Backup SCC will have the same configuration and features as the new furniture for the main SCC

1.3.2.2 RGB solution will minimize the need for wall monitors and will allow for primary focus displays to carry the brunt of the utilization

1.3.2.3 Furniture design focus should be space utilization

1.4 Commissioning and Training

1.4.1 Two (2) days of commissioning must be included in the proposal

1.4.2 Three (3) days of training must be included in the proposal

1.4.3 All commissioning and training are to do be done by RGB factory representatives and any required travel expenses must be included

1.4.4 Additional remote/telephone training can be purchased separately from this contract

1.5 Scheduling

1.5.1 Installation team will work with VA representatives to coordinate required downtime in the SCC and backup SCC during the project.

2.0 HOURS OF COVERAGE

2.1 Normal hours of coverage are Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding the federal holidays listed as follows:

Federal Holidays:

Any other day specifically declared a National Holiday by the President of the United States

2.2 When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday by US Government Agencies.

3.0 DOCUMENTATION/REPORTS

3.1 The documentation shall include detailed descriptions of the maintenance performed, including replaced tests and prices required to maintain the equipment in accordance with the specifications. Each technician or representative must, at a minimum, document the following data legibly and in complete detail:

a. Name of contractor and contract number

b. Name of technician who performed services

c. Contractor service job number/log number

d. Date, time (starting and ending), equipment downtime and hours on-site for service call.

e. VA purchase order number(s) covering the call if outside normal working hours.

f. Description of problems reported by the POC/user (if applicable).

g. Itemized Description of Service Performed (including, if applicable, costs associated with after normal working hour services) including:

· Labor and Travel,

· Parts (with part numbers),

· Materials and Circuit Location of problem/corrective action.

· Total Cost to be billed (if applicable - i.e., part(s) not covered or service rendered after normal hours of coverage).

h. Signatures:

· Technicians performing services described.

· Authorized VA Employee who witnessed service described.

NOTE: - Any additional charges claimed must be approved by the COR or CO before service is completed

6.2 The Contractor shall log in with Supervisor Maintenance and Repair and Lead Electrician prior to performing any services. When the service is completed, the project manager/technician shall document services rendered on a legible ESR(s). The technician/engineer shall log out with the Supervisor Maintenance and Repair and/or Lead Electrician and submit the ESR(s) to the Supervisor Maintenance and Repair and/or Lead Electrician , or Point of Contact. All ESRs shall be submitted to the equipment user for an “acceptance signature” and then to the POC for an “authorization signature”. If the POC is unavailable, a signed, authorized copy of the ESR shall be sent to the contractor after the work can be reviewed (if requested or noted on the ESR).

7.0 ADDITIONAL CHARGES

7.1 There will be no additional charge for time spent at the site (during or after the normal coverage areas) awaiting the arrival of additional technician and/or delivery of parts

8.0 REPORTING REQUIRED SERVICES BEYOND SERVICE SCOPE

8.1 The contractor shall immediately, but no later than 24 consecutive hours after discovery, notify the COR or POC, in writing, of the existence or development of any defects in, or repairs required. The contractor shall furnish the Government with a written estimate of the cost to make the necessary repairs.

10.0 COMPETENCY AND CERTIFICATION OF PERSONNEL SERVICING EQUIPMENT

10.1 Each respondent must have an established business, with an office and full time staff. The staff shall include a fully qualified technicians and/or electricians, and/or other certified field service engineers.

10.2 “Fully Qualified” is based on successful completion of training and experience in the field. For training, the service provides shall have successfully completed a formalized training program for the equipment identified in the schedule.

10.3 The technician and/or electricians shall be authorized by the contractor to perform the services. All work shall be performed by fully qualified competent technicians and/or electricians or other field service engineers. The contractor shall provide copies of all certificates for technicians, electricians, and/or field service engineers if necessary. When deemed appropriate, the COR or Contracting Office Representative reserve the right to prohibit contractor personnel from working on VAMC equipment.

10.4 Any electrician and/or certified engineer shall provide licenses upon request of the VA.

11.0 CONTRACTOR TEST EQUIPMENT

11.1 The contractor shall ensure all contractor supplied test equipment is properly calibrated, and certified. If requested by the COR or POC, the contract shall be able to supply any certificates tied to the quality of the test equipment. Test equipment calibration shall be traceable to a national standard.