Attachment 1_Statement of Work (SOW)_232 Quality of Care.pdf

Attachment 1-Statement of Work (SOW) 232 OHP Quality of Care

232 Quality of Care

STATEMENT OF WORK

1.0 Introduction

The Office of Residential Care Facilities (ORCF) administers the Section 232 loan program.

Section 232 is a Federal Housing Authority (FHA) loan product that provides mortgage insurance for residential care facilities such as skilled nursing facilities, assisted living facilities, and board and care facilities. Section 232 may be used to finance the purchase, refinance, new construction, or substantial rehabilitation of these residential care facilities.

ORCF has staff located in HUD’s Headquarters office in Washington, D.C., and in numerous field offices around the country. The ORCF staff members located in field offices are out-stationed Headquarters employees. ORCF is comprised of five divisions that support the underwriting and asset management of FHA-insured residential care facility loans:

• Production

• Asset Management

• Policy, Risk Management and Lender Relations

• Program Integrity

• Operations

Currently, the Section 232 portfolio insures approximately 3,600 facilities. The number of insured facilities grows by approximately 300 facilities annually. ORCF requires a contractor that can provide reliable risk management analysis data in customizable reports through a subscription service to healthcare facility related data information. This tool will be available on a subscription basis for up to 125 users.

2.0 Scope

Minimum technically acceptable requirements:

ORCF requires access to a quality of care-related risk management data analytics tool for residential care facilities that produces customizable reports. This tool will be available on a subscription basis for up to 125 users. The contractor shall provide access to a Web‐based portal dashboard report system, including customizable dashboard homepage risk rating report featuring summarized data encompassing regulatory surveys, occupancy, re‐hospitalization, enforcement actions, quality measures, staffing, special focus facility designation, abuse/neglect issues, candidacy for special focus, likelihood of adverse outcomes, and automated alert notifications for up to 5,000 facilities.

3.0 Requirements

3.1.1. Online Subscription and Maintenance Services: The Contractor shall provide an online subscription service through a dashboard tool capable of performing risk management support services for all current and proposed HUD insured healthcare facilities. The dashboard tool shall receive, extract, and centralize real-time data analytics from federal, state, and local government, and private industry external systems throughout the healthcare field for the purposes of identifying current potential credit loss risk.

3.1.1.1. The dashboard tool shall provide risk management services and business risk services capable of enhancing the underwriting and asset management decision-making process for HUD

Underwriters (UWs) and Account Executives (AEs).

3.1.1.2 The dashboard tool shall ensure that the government can identify facilities with an acceptable risk and to monitor the risk exposure of the entire portfolio through a single platform.

3.1.1.3.

The Contractor shall provide access to a Web‐based portal dashboard report system including customizable dashboard homepage risk rating report featuring summarized data encompassing regulatory surveys, occupancy, re‐hospitalization, enforcement actions, quality measures, staffing, special focus facility designation, abuse/neglect issues, candidacy for special focus, likelihood of adverse outcomes, and automated alert notifications for up to 5,000 facilities. The

Contractor shall ensure that the dashboard tool is reliable and adaptable.

3.1.1.4. The Online Tool shall be available through a 508-compliant portal with secure online access that ensures confidentiality of the client’s information.

3.1.1.5. ALF data will be derived from state survey history & penalties (as available), state and city benchmarking, competitive analysis, and state regulatory library.

3.1.2. Risk Analysis Support Services: The Contractor shall provide unlimited access to their existing Contractor owned risk management analytic tool. The subscription service shall be web-based and shall be capable of analyzing key performance measures related to quality of care for skilled nursing facilities (SNFs) that are certified by the Center of Medicare and Medicaid

Services (CMS). The subscription service shall also provide quality of care data analysis pertaining to other state-regulated residential care facilities, as available, such as assisted living facilities (ALF), board and care facilities (B&C), and intermediate care facilities (ICF).

3.1.2.1. The Contractor shall ensure that the dashboard tool is tailored specifically to performing risk analysis services of SNF by providing SLF data and CMS data.

3.1.2.2. This subscription service shall be customizable, with drill‐down or roll‐up to specified hierarchies: FHA Number, Account Executive, Operator, Lender, Facility Name, State, City, Provider Number, Portfolio, and the contractor shall provide a reliable risk level designation for facilities in HUD’s existing portfolio of insured facilities and facilities seeking HUD-insured financing. The contractor shall provide a reliable risk level designation for facilities in HUD’s existing portfolio of insured facilities and facilities seeking HUD-insured financing.

3.1.3. Training: The contractor shall provide computer-based, recorded training for unlimited use by HUD staff in an easily accessible format compatible with HUD’s systems.

3.1.4. Help Desk Support: The Contractor shall provide help desk support services for the dashboard tool between the hours of 8AM to 5PM ET Monday through Friday. The Contractor shall respond to all customer inquiries within 24 hours of receipt. The SNF Data will be derived from CMS survey data, 5‐Star ratings by domain with state/national benchmarks, national & state benchmarks for citations, QMs, and staffing, enforcements, Special Focus Facilities

(SFF), re‐hospitalization rates.

4.0 Deliverables

Number Name Frequency Quantity

A001 Current Licensed User Agreement

Due within five (5) business days from the date of award

One Time 1

A002 Web-based Portal Dashboard Report System On going 1

A003 Customizable Dashboard Homepage Risk Rating

Reports

As needed

A004 Access to Existing Risk Management Analytic

Tool

On going

A005 Computer based, Recorded Training As needed

A006 Help Desk Support On going

5.0 Period of Performance

The period of performance shall be for one (1) base period of twelve (12) months and four (4) twelve (12) month option periods.

6.0 Place of Performance

In addition to telephonic meetings and teleconferences, the services to be performed under this contract shall be performed at a Contractor facility, where up to 125 licensed users (OHP division users) will access the tool.

7.0 Hours of Operation

Seven (7) days a week twenty-four (24) hour access to tool.

8.0 Special Qualifications

NOT APPLICABLE

9.0 Post Award/Kickoff Conference

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Government intends to convene a Post Award Conference with the Contractor within ten business days after contract award. The Contracting Officer will notify the Contractor of the specific date, location, and agenda within five business days after contract award.

10.0 Travel

NOT APPLICABLE

11.0 Security

NOT APPLICABLE