Attachment 1 - Statement of Work.pdf

ATTACHMENT 1 - STATEMENT OF WORK

LA GRANDE FORESTRY AND RANCE SCIENCES LAB.

1) GENERAL REQUIREMENTS

This contract is to provide janitorial services in accordance with the specifications and best commercial practices in a manner that will maintain a satisfactory facility condition and present clean, neat, and professional appearance. Building for which janitorial service will be provided are occupied by both office and field personnel and includes both carpeted and hard floor surfaces. The Contractor shall furnish all labor, transportation, and supervision, equipment & supplies to complete required services, except those expressly forth as Government-furnished to perform janitorial services for the La Grande Forestry and Range Sciences Lab.

2) LOCATION DESCRIPTION:

Service are to be performed for the following facility:

PNW La Grande Forestry and Range Sciences Laboratory 1401 Gekeler Lane La Grande, Oregon 97850

Two-level story building consists of approximately 13,693 sq. Ft. that includes:

Building Description Occupancy Main Office Lower level includes 2 stairs.

Approximate square feet: 5,911.4 Floor coverings: carpet, linoleum, and tiles.

Approximate enclosed office spaces: 12 Approximate cubicle workspace: 2 Conference room: 1 Small library: 1 Laboratories: 3 Restrooms: 2 (2 toilets, 1 urinal, 2 sinks, 1 shower) Janitorial/ supply room: 1 sink Recycle room: 1

High Use

Upper Level includes 3 stairs Approximate square feet: 6,190.1 Floor coverings: carpet, linoleum, and tiles.

Approximate enclosed office spaces: 14 Cubicle workspace: 1 Open space/mailroom: 1 Copier/printer/fax room:1 Wellness room:1 Restrooms: 3 (5 toilets, 1 urinal, 5 sinks) Janitor room: 1 sink Laboratories: 2 Conference/Library/Breakroom: 1 Kitchen: 1 (1 sink, 2 microwaves)

High Use

Reception Area: 1 Foyer: 1

**Includes stairwell and an elevator that will be included in this contract.

Note: The Government will not be responsible for any error or variation in the square footage listed, nor will the Contractor, because of any error or variation in the square footage listed, be relieved of their responsibility to carry out the contract in accordance with the true intent and meaning of the specifications without additional cost to the Government.

3) PERIOD OF PERFORMANCE:

The term of the contract is anticipated to be one-year base with four one-year option period.

Period of Performance for this contract Base Year will commence June 01, 2021 to May 31, 2022. Anticipated Four (4) consecutive twelve month Optional periods:

Option year 1: June 1, 2022 – May 31, 2023

Option year 2: June 1, 2023 – May 31, 2024 Option year 3: June 1, 2024 – May 30, 2025 Option year 4: June 1, 2025 – May 31, 2026

4) HOURS OF OPERATION:

Services shall be provided three (3) times a week between the hours from 6:00 p.m. to 6:00 a.m., so as not to interfere with regular Government business hours.

1) Tuesday and Thursday evening.

2) One cleaning anytime over the weekend.

Performance outside the above hours and or alternative schedules shall be presented by the Contractor to Contracting Officer for approval.

Closures and Holidays No work will be performed on Federal Holidays without the approval of the Contracting Officer (CO). In the event work schedule falls on a National Holiday (or the day Holiday is observed) the services normally scheduled for that day shall be performed either the day before or the day after the holiday.

In the event services are not provided or required because the facility is closed due to inclement weather, unanticipated holidays declared by the President, failure of the Congress to appropriate funds, etc., the CO shall either:

1) Direct the Contractor to perform the work contractually specified over a number of immediately subsequent day(s) equal to the duration of the shutdown, or

2) Forego the work and reduce payment fur to the Contractor for work not performed.

The deduction rate in dollars per day shall be equal to the “per month” fixed price divided by 9 days per month and then multiplied by the number of days services not provided. Appropriate adjustments will be made by the CO in the event services are provided for portions of days or,

3) Reschedule the on day(s) satisfactory to both parties. Except as noted in the schedule of work, work shall not be required on the following holidays:

New Year’s Day January 1 Martin Luther King Jr. Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Independence Day July 4 Labor Day First Monday in September Columbus Day Second Monday in October Veteran’s Day November 11 Thanksgiving Day Fourth Thursday in November Christmas Day December 25

5) CONTRACTOR RESPONSIBILITY:

a) CONTRACTOR REPRESENTATIVE AND SUPERVISORY PERSONNEL:

The Contractor shall submit in writing within ten (10) days after award of the Contract, the name and phone number of the person designated as the Contractor Representative (CR) and alternate supervisor on-site that would act on behalf on the CR during his/her absence. Both the CR and alternate shall be designated as key personnel and shall have fully authority to act on behalf of the Contractor on all contract matters relating to the daily operations of this contract, and able to read, write, speak and understand English. The CR and alternate shall be available to meet with COR to discuss immediate problem areas and should be able to accept Work Orders and Notices of Non-Compliance.

b) CONTRACTOR PERSONNEL AND CONDUCT:

All work under the Contract shall be performed in a skillful manner. The CO may, in writing, require the Contractor to remove from the work any employee the CO deems incompetent, careless, or otherwise objectionable, or for theft, possession and/or removal of materials, supplies, equipment, or any Government-owned property.

The Contractor shall be responsible for maintaining satisfactory standards of employees’ safety, competency, conduct, appearance and integrity and shall be responsible for taking disciplinary actions with respect to the employees as may be necessary. The Contractor shall immediately notify the COR and CO in writing when a decision to terminate an employee had been made.

The Contractor shall prohibit the employees disturbing papers on desks, opening desk drawers or cabinets, or using telephone, office equipment provided for official Government use, or disturbing personal items in office areas, such as desk accessories, radios, plants or food.

The Contractor shall ensure that all items of personal or monetary value found by the Contractor’s employees shall be turned into the COR.

The Contractor will not be allowed to have any persons (family members or otherwise) under the age of 16 years on the premises to either work or accompany the Contractor his/her employees during performance of the Contract.

Protection of Facilities and Security – The Contractor shall at all times exercise diligence in the protection of the assigned facilities against damage or destruction by fire or other causes. While fulfilling the duties of this Contract, only authorized Forest Service personnel and tenants, the Contractor and Contractor’s employees are allowed in the building during closed office hours. The building is considered closed for business between 4:30 p.m. and 8:00 a.m. daily, and all day on weekends and Federal Holidays. All outsides doors shall remain locked while Contractor performs work and Contractor shall assure all entrance doors and windows are locked after service are performed and the security of the building is maintained. Set the security alarm if the building is not occupied. Contractor shall immediately notify the COR if any problems are encountered with the alarm or if keys or site badges are lost.

Circumstance to be Reported– The Contractor shall assure that personnel report fires, and hazardous conditions, and items in need of repair, i.e., flickering or non-operating lights, leaky faucets, toilet stoppage, damaged or unusual soiling of an area which may affect the performance of work either in person, by phone, or by note depending on severity. This includes any supplies needed, the Contractor shall make reports immediately upon discover to the COR.

Conservation of Utilities - The Contractor shall instruct employees in utilities conservation practices.

a. Mechanical equipment controls for heating, ventilation, and or air conditioning system shall not adjust the Contractor’s employee.

b. Lights shall be used only in areas where and at times when work is actually being performed. Upon completion of services, lights shall be turned OFF.

c. Water faucets or valves shall be turned OFF after required usage has been accomplished.

Key/Badges Control – The Contractor shall establish and implement method of ensuring that all keys, site badge & security code (alarm system) to the Contractor by the Government are not duplicated, loaned, shared, or allowed accessed by any person not necessary to completing work under this contract. All key and site badges must be returned to the Forest Service upon completion of the contract. Payment of final invoice will not be made until all keys and site badges are returned.

Hazard Communication Training – The Contractor shall provide employee with Hazard Communication training one month after award of the Contract or within one month after hiring a new employee. Per OSHA 29 CFR 1910.1200 Hazard

Communication Standard, this training also includes instruction on the appropriate handling of chemicals requiring Material Safety Data Sheet. Risk of loss of life or risk of injury to the Contractor, or to his/her employees shall be assumed by the Contractor.

Workers Compensation Insurance – The Contractor shall provide evidence of Worker’s Compensation Insurance or a letter from the State Department of Industrial Relations exempting the Contractor from the requirement. NOTE: A Contractor working alone is not required to carry the insurance.

Property and Personal Damage – The Contractor shall be responsible for all damage to property and to persons, including third parties that occur as a result of his/her or his/her agents or employee’s fault or negligence. The term “third parties” is constructed to include employees of the Government.

c) QUALITY CONTROL PROGRAM:

The Contractor shall establish a Quality Control Program to ensure the requirement of the Contract are met. It shall be submitted to the CO as part of the technical portion of the bid package prior to award the Contract. Any amendments shall be submitted to the CO for approval at least ten (10) days prior to their proposed implementation. The quality control program shall, at a minimum includes:

1. An internal inspection system covering all the services performed including a checklist that will specify areas to be inspected by Contractor personnel on both a scheduled or unscheduled basis and the title of the individual(s) who will do the inspection.

2. A method for identifying deficiencies in the quality of services performed and for proposing any corrective action to be taken.

3. A method for ensuring all keys, site badges and security access code issued to the Contractor by the Government are not lost, misplaced, and are not used by unauthorized persons.

4. A file of all inspections conducted by the Contractor and the corrective actions taken. This documentation shall be made available to the COR for review upon request.

d) OPERATING PLAN:

As part of the Technical portion of the bid package prior to award of the Contract, and annually thereafter, the Contractor shall submit to the CO an Operating Plan with a schedule of all services to be performed.

1. Schedule – Submit a schedule at least 1 month in advance or required work showing dates, “weekly”, “monthly”, “quarterly”, “bi-annual” and or “annual” work will be performed. Inform the Government of schedule changes at least one week in advance.

2. MSDS Sheets – Provide MSDS sheet schedule – submit a schedule at least 1 month in advance of required work showing dates, “weekly”, “monthly”, “quarterly, and “6 month” work will be performed for all materials used or stored in Government Offices and subject to the approval by the COR.

3. Cleaning Product Information – Manufacturer’s or supplier’s information describing the contents and recommended uses for each cleaning product used.

4. Personnel – Provide and keep current a written list of the names all Contractor’s employees performing duties under this Contract

Once a month, when the invoice is submitted, the Contractor will provide to the COR a listing that identifies all scheduled work that was completed during this time period. The format of this document shall be approved by the COR. At the beginning of the contract, and annually thereafter, a survey will be conducted by the COR to confirm the figures provided are accurate, an agreement will be noted in the Operating Plan. Any changes to these figures shall be brought to the attention of the CO and, if necessary an appropriate Contract modification will be considered.

6) GOVERNMENT-FURNISHED PROPERTY, MATERIALS, SERVICES:

The Government furnished property, materials and supplies to be used for the performance of this Contract. Electrical power, water, refuse service and sanitary facilities will be available for Contractor to use for the purpose of performing work under the contract .This property shall be used and maintained by the Contractor in accordance with provisions FAR Clause 52.245-2 “Government Property (Fixed-Price Contracts)” hereby incorporated by reference into the contract in accordance with FAR Clause 52.252-2 “Clauses Incorporated by Reference” found herein.

a) Dispensers and Supplies – The Government will furnish adequate liquid hand soap, paper towel, toilet paper, and toilet cover seat dispensers and provide refills for the dispensers. Contractor shall notify COR if paper supplies and materials are low or need to reorder with at least two weeks notices.

b) Refuse and Recycling Services – The Contractor shall utilize the dumpster-type refuse bin located in the Government parking lot for disposing of kitchen trash, cubicle trash and bathroom trash. All plastic bottles, aluminum cans, glass bottles in the kitchen recycled bins, and all blue boxes marked “recycled” will recycle by Forest Service staff.

Item No. Property Description Qty. Location Date Available 1 Office Keys 2 LFSL building Pre-work meeting 2 Building Security alarm code 1 LFSL building Pre-work meeting 3 Site Badge TBD LFSL building Pre-work meeting 4 Toilet Paper TBD LFSL building As needed 5 Toilet Seat covers TBD LFSL building As needed 6 Paper Towels TBD LFSL building As needed 7 Hand Soap TBD LFSL building As needed 8 Dish Soap TBD LFSL building As needed 9 Trash Can Liners – Large TBD LFSL building As needed 10 Wastebasket Liners TBD LFSL building As needed 11 LED light bulbs TBD LFSL building As needed

c) Janitor’s storage room – The Government will be provide secure areas for storage of Contractors-furnished materials. All supplies and equipment shall be neatly orderly, and safely stored. Janitor closet area shall kept clean, neat, and odor free; remove all trash and soiled mop water daily.

7) CONTRACTOR-FURNISHED ITEMS AND SERVICES:

Provide all labor, supervision, transportation, equipment, supplies (except those provided by the Government), and incidentals necessary to perform the described work. The Contractor shall at all times provide adequate supervision of employees ensuring all work is accomplished in accordance with the terms and conditions of the contract.

The Contractor shall furnish all specialized equipment, supplies, cleaning solutions, and other incidentals necessary to perform the work under the contract except Government-furnished supplies. All equipment utilized under this Contract shall be Energy Star qualified or meet the Department of Energy’s Federal Energy Management Program (FEMP) Energy- Efficient product requirements. The Contractor is responsible for maintaining all equipment in good working order.

All supplies and materials furnished by the Contractor shall be a type and quality that conform to applicable Federal specifications and standards and, to the highest extent feasible and reasonable, include the exclusive use of Biobased products. The Contractor must submit a list indicating the name of the manufacturer, the brand name, and the intended use of each of the materials proposed for use in the performance of work. All supplies, materials and equipment to be used in the performance of work are subject to the approval of the COR.

Personal protective equipment (PPE), includes PPE for eyes, face, head, and extremities shall be provided, used, and maintained in a sanitary and reliable condition wherever it is necessary by reason of hazards or processes encountered in a manner capable of causing injury or impairment in the function of any part of the body. Defective or damaged PPE shall not be used. The Contractor shall provide, at no cost to the employee, eye protection where there is potential for eye injury due to flying objects. This eye protection must meet the minimum requirements of ANSI standard Z87.1-2003.The Contractor shall provide, at no cost to the employee, hearing protection where there is a potential for hearing loss due to high intensity noise, if necessary.

8) BIOBASED PRODUCTS:

All custodian cleaning products required in the performance of this SOW shall be Biobased and meet as a minimum, Green Seal Product Standards (http://www.greenseal.org). Biobased products that are designated for preferred procurement under USDA’s Bio Preferred program must meet the required minimum Biobased content standards as listed below:

Adhesive and Mastic Removers (BP) 58% - Minimum Biobased Content Graffiti and Grease Removers (BP) 34% - Minimum Biobased Content http://www.greenseal.org/

Hand Cleaners and Sanitizers – Hand 64% - Minimum Biobased Content Cleaners (BP) Hand Cleaners and Sanitizers – Hand 73% - Minimum Biobased Content Cleaners (BP) Sorbents (BP) 89% - Minimum Biobased Content Carpet and Upholstery Cleaners - 54% - Minimum Biobased Content General Purpose (BP) Carpet and Upholstery Cleaners - 7% - Minimum Biobased Content Spot Removers (BP) Glass Cleaners (BP) 49% - Minimum Biobased Content Bathroom Cleaners (BP) 74% - Minimum Biobased Content Floor Strippers (BP) 78% - Minimum Biobased Content Dust Suppressants (BP) 85% - Minimum Biobased Content

The Contractor must submit to the COR a list of product to be utilized in the performance of its work. The Contractor shall not use any materials, chemicals, or compounds that the COR determines to be unsuitable to perform the required work. The Contractor shall utilize products and materials made from Biobased materials. All supplies and materials shall be of a type and quantity that conform to applicable Federal specifications and standards, and to the extent feasible and reasonable, include the exclusive use of Biobased products. The Contractor shall utilize the greatest number of Biobased products available that meet the applicable health and environment specifications.

The following is a list of categories for products that may be required for performance of custodial duties. Each product submitted for use under this contract must be identified with at least one of these categories (some products may be listed under more than one category). Labeling shall be printed on all containers. Contractor is required to furnish MSDS sheets on all products used to perform these services.

• All Purpose cleaner Degreaser/cleaner

• Heavy duty cleaner Deodorizer

• Carpet shampoo Floor finish

• Gum remover Floor finish restorer

• Disinfectant sanitizer Floor sealer

• Extraction Fluid Furniture polish

• Floor stripper Glass cleaner

• Neutral cleaner (liquid) Grout sealer

• Spot and stain remover Lime and scale remover (tub & tile cleaner)

• Air freshener including dispenser Liquid hand soap including dispenser

• Bathroom cleaner Stainless steel polish

• Brass polish/cleaner Toilet bowl cleaner

• Chrome polish/cleaner Whiteboard cleaner

• Cream cleaner Wood floor cleaner

• Solvent spotter Laundry detergent

For more information regarding the Department of Agriculture Biobased Affirmative Procurement Program go to http://www.usda.gov/procurement/biobased/APP.pdf.

PART II PERFORMANCE TASKS

The descriptions listed below are the areas that are intended to be covered by the resultant contract.

1. SERVICES TO BE PERFORMED THREE (3) DAYS PER WEEK:

A. All Restrooms

1. Tiles floors shall be swept and damp-mopped with germicidal disinfectant, high shine cleaner. Cleaned floors shall be streak-free.

2. Water closets and urinals shall be cleaned and sanitized. No encrustations shall remain. Traps shall be maintained free from odor at all times.

3. Clean and sanitize toilets (suggest leaving toilet seat up to show it has been cleaned).

4. Areas around and on door handles, stall latches, light switches, and other surfaces that are frequently touched, shall be cleaned and sanitized.

5. Washbasins shall be cleaned and sanitized, mirrors damp-wiped and dried as necessary to keep them in clean condition. Roll of paper towels shall be supplied where paper towel dispensers are provided.

6. Mirrors, shelving, dispensers and chromium fixtures shall be damp-wiped and polished.

7. All other surfaces shall be spot-cleaned. Spot clean walls and other surfaces (such as exposed pipe) splashed by sinks, soap, toilets or urinals.

8. Dust all horizontal surfaces including exposed pipes, valves, fittings, and heaters, tops of moldings, partitions, dispenser, and shelves.

9. Collect and remove trash from paper towel receptacles, and replace receptacles liners and sanitary napkins receptacles shall be emptied, cleaned, disinfected and provided a new plastic liner.

10. Fill toilet tissue, paper towel, seat cover, and soap dispenser prior to occupants’ (employees) official staring time. Each toilet shall be supplied with two spare tolls of toilet paper at a location designated by the Government.

B. General Office and Common Areas Cleaning

1. Wastebaskets shall be emptied and wastepaper and trash removed to main disposal area (dumpster) on all scheduled days of performance. Wastebaskets shall be lined with a plastic liner.

2. Spot clean and vacuuming carpeting. Vacuum traffic areas such as hallways and common areas and individual offices on all scheduled days of performance.

3. Clean (sweep or dust mop) hard surface floor areas, including stairs. Spot clean spills and mud. Insure the floor is free of dirt and debris. Remove marks left by soles of shoes.

4. Dust horizontal surfaces of all desks, file cabinets, countertops, chairs, all office equipment, windows ledges with a treated cloth. Glass top furnishings with an untreated cloth.

5. Clean and sanitize, light switch plates, walls, doors, door hardware, stair rails, countertops (reception, copier room, mail furniture) surfaces frequently touched.

6. Clean door(s) glass on both side entrance glass and foyer glass at main entrance.

7. Clean, sanitize, and polish drinking fountains. Remove all mineral deposits.

8. Clean and sanitize kitchen sink, kitchen fixtures and kitchen countertop.

Remove stains inside and outside sink.

9. Paper towels shall be supplied in the kitchen.

10. Clean glass on interior doors.

2. SERVICES TO BE PERFORMED ONE (1) DAY PER WEEK

1. Damp mop all hard surface floor areas.

2. Full vacuum all carpeting. Full vacuum includes areas under desks, tables, chairs, at the base of furniture and walls.

3. Clean entry way mats.

4. Remove dust and cobwebs from reception area, handrails, ledges, and grills.

5. Clean and polish all doors kick plates, hardware, push bars and door surfaces.

6. Spot-cleaned seat and back of conference room chairs.

7. Spot clean all wall surfaces within 85 inches of the floor, woodwork, window glass.

8. Clean and sanitize light switch plates and adjacent wall areas.

9. Clean and sanitize stair handrails.

10. Clean waste receptacles with germicidal disinfectant.

3. SERVICES TO BE PERFOMED MONTHLY

1. Remove dust and cobwebs in high and low areas not reached one (1) day per week dusting. Including interior light fixtures, corners, ceiling, ceiling fans, window sills, handrails, and wall vent convers.

2. Wash reception area and rear stairwell window inside.

3. Clean wall bases and baseboards.

4. Clean and polish all wood surfaces. Polish wood with a wood protector, such as liquid Gold, to a height of 70” inches from the floor.

5. Spot clean chair mats (sweep and damped-wiped) to remove all obvious stains.

6. Clean toaster and microwaves located in the kitchen.

4. SERVICES TO BE PERFORMED QUARTERLY –FOUR TIMES PER YEAR

JULY, OCTOBER, JANUARY, AND APRIL

**Services shall be scheduled with the Government at least two weeks in advance of the work being performed.

1. Vacuum or dust blinds in place. Damp wipe blinds to remove all residual dust and film from blinds.

2. Clean windows sills and frames, including tracks, remove cobwebs and other debris.

3. Spot clean carpets in reception area, hallways, and entryways with a commercial steam cleaner-extractor.

5. SERVICES TO BE PERFORMED BI-ANNUAL – TWO PER YEAR

NOVEMBER AND MAY

**Services shall be scheduled with the Government at least two weeks in advance of the work being performed.

a. Steam clean all carpeted all individual offices, reception area, hallways, and entryways with a commercial carpet steam cleaner extractor.

b. Tiles floor shall be stripped, waxed and buffed. Use non-slip, high-shine floor wax.

Leaving the area wax-free.

c. Clean stair-way tiles and wood flooring.

a. Clean stair-ways (carpeted and wood flooring)

e. Remove dust from ceiling and ceiling fans.

6. SERVICES TO BE PERFORMED ONLY ON THE BASE YEAR OF THE

CONTRACT (SEE SCHEDULE OF ITEMS) ITEMS FOR THIS SECTION WILL

BE NEGOTIATED ON FUTURE OPTIONS

Routine Cleaning and Disinfection Scope

1. Any area(s) used by an ill individual(s) who does not meet the COVID-19 criteria, but requires cleaning and disinfection due to either occupant agency request or out of a general abundance of caution, shall undergo the following steps:

2. The contractor shall wear disposable non-fabric gloves (e.g., latex, nitrile, etc)

3. If visible dirt or grime is present, the contractor shall clean the area(s) with a general detergent or soap and water, appropriate for the office surfaces and finishes.

4. The contractor shall use an EPA-registered disinfectant (see list) in accordance with the manufacturer’s directions, and wear whatever additional protective equipment is suggested by the manufacturer.

5. Following cleaning, the contractor shall wipe disinfect all high contact solid surfaces in the area(s) including, but not necessarily limited to: handrails, door knobs and push plates, desk or work surfaces, keypad, computer mice, light switches, elevator buttons, bathroom sinks, toilet and paper dispensers, kitchenette countertops, water cooler controls.

6. The contractor shall allow disinfectant to remain on surfaces until air dry.

7. Work is to occur on regularly scheduled cleaning days.

5. PERFORMANCE REQUIREMENTS SUMMARY

Required

Performance Standards

Monitoring Method

--3x per week cleaning

a. Restrooms

• Clean and sanitize all surfaces with a germicidal disinfectant, All daily services will be subject to visual checks by the COR.

Random Sampling of Check Lists including floors, water closets, toilets, urinals, sinks and sink area, showers and shower curtains, mirrors, soap dispensers, towel dispensers, waste receptacles, door handles, floor surfaces, toilet/urinal partitions, and walls within the splash area of the sink and paper towel dispensers.

• Treat showers for mildew.

• Polish mirrors and mirror surfaces.

• Spot clean all other surfaces.

Spot clean walls and other surfaces (such as exposed pipes, valves, and fittings, heaters, tops of moldings, partitions, dispenser, and shelves.

• Collect and remove trash, and replace waste receptacle liners and sanitary napkin receptacle liners, liners shall be intact and clean.

• Fill toilet tissue, paper towel, and soap dispensers. Each toilet shall be supplied with two spare rolls of toilet paper at a location designated by the Government.

b. General Office and Common

Areas

• Collect and remove trash, reline receptacles. Remove all trash from the building on all scheduled days of performance.

turned in.

Customer Complaints: All complaints will be substantiated for validity.

Poor performance will result in a more stringent and additional inspections.

Required

Performance Standards

Weekly Cleaning

• Damp mop all hard surface floor areas.

• Full vacuum all carpeting. Full vacuum includes accessible areas under desks, tables, chairs, at the base of furniture and walls.

• Sweep outside entrances, landings, steps, and sidewalks.

Clean entry way mats.

• Remove dust and cobwebs from

All daily services will be subject to visual checks by the COR.

Random sampling of Check Lists turned in.

Customer Complaints: All complaints will be substantiated for validity.

stringent and additional inspections.

front entry and reception area.

• Remove all dust and debris from handrails, ledges and grills.

• Clean and polish kick plates, door hardware, push bars, and door surfaces.

• Spot clean all wall surfaces within 70” inches of the floor.

• Clean and sanitize stair handrails using a germicidal disinfectant.

• Disinfect telephone receivers.

• Polish all bright metal surfaces.

• Clean waste receptacles with a germicidal disinfectant.

• Clean and sanitize light switch plates and adjacent wall areas using a germicidal disinfectant.

Monthly Cleaning

• Remove all dust and cobwebs in high and low areas not reached in weekly/daily dusting. Including light fixtures, comers, ceiling fans, ceiling and wall vent covers.

• Wash reception and stair well area windows inside and out.

• Clean wall bases and base boards.

• Clean and polish all wood surfaces. Polish wood with a wood protector, such as Liquid Gold. to a height of 70” inches from the floor

• Clean microwave and toaster in kitchen.

All daily services will be subject to visual checks by the COR.

Random Sampling of Check Lists turned in

Customer Complaints: All complaints will be substantiated for validity.

stringent and additional inspections

Quarterly

• Vacuum or dust blinds in place.

Damp wipe blinds to remove all residual dust and film from blinds.

Semi- Annual

The following work shall be done in March and September. It shall be scheduled with the Government at least two weeks in advance of the work.

• Steam clean all carpet areas with a commercial chemical dry-cleaner.

• Strip, wax and burnish tile flooring with nonslip wax, leaving area wax free.

6. BEYOND CUSTOMARY CLEANING

Any situation requiring cleaning services beyond those normally encountered in routine cleaning work will be considered “beyond customary cleaning”. Situations requiring this type of cleaning will be referred to the CO or COR prior to commencing work. If the CO determines that the situation requires extra effort on the part of the Contractor, equitable reimbursement will be provided to the Contractor for the level of effort over and above that normally required, (e.g. fire or flood damage, construction work, etc.). Residue from relocation furniture or litter left from meetings or routine gatherings are not considered beyond customary cleaning.

7. INSPECTION AND MONITORING METHODS

A. Inspection Inspection of the office building to determine the acceptability of the workmanship will be made by the Government, and any deficiencies will be called the attention of the contractor.

A. The Government will make inspections periodically as work progress or is completed to determine compliance with contract specifications and acceptability of work. Inspections will provide the basis for measurement of payments will be subject to visual checks by the COR. Random sampling of Check lists shall be turned in.

Any Government personnel or visiting public may observe unacceptable services, incomplete work or required services, incomplete work or required services not performed and may contact the CO or the COR to communicate a complaint.

Customer complaints will be substantiated by the COR for validity.

Should the COR determine that the complaint is valid, the COR will immediately notify the Contractor inform the Contractor in writing and refer to the performance standards for remedy for non-conforming services.

Correction of deficiencies encountered will be made prior to re-inspection and acceptance of work by the Government in conformance with the performance standards and Acceptable Quality Level (AQL) and Incentives for Payment. The Government will record inspection observations in a written report.

Acceptance B. Workmanship shall be on an acceptable quality such as would be found in an office business visited by the general public and meet the acceptable quality level (AQL).

Payment C. Payment will be made monthly for work meeting or exceeding AQL completed and accepted by the Government covering the previous month’s service. Upon acceptance, the Government will pay monthly the appropriate amount determined by the occurrence of the services as stated in the Schedule of Items.

Full Payment – Acceptable Quality Level of 95% or Greater D. All required services are performed and not more than five (5) customer complaints are received and substantiated by the COR per calendar month.

Rework of unacceptable work will be permitted if the schedule allows for this. If the unacceptable work is not reworked, a deduction will be made.

Deduction in Payment – Acceptable Quality Level of 94% or Less E. Anytime the performance of services falls below the AQL a deduction for services that cannot be re-performed or are performed late will be made on the level of service provided for that month.

If the performance AQL is 94% or less for a particular deliverable item and that item is missed or the acceptable performance level drops below the AQL, the amount due for that pay item will be deducted to the appropriate level of acceptable performance for service provided that month.

Incentives/Disincentives + Incentive: Full payment for acceptable work.

+ Incentive: Positive evaluation score for related performance.

-Disincentive: Rework of unacceptable work at contractor expense.

-Disincentive: Additional inspection for poor performance.

-Disincentive: Deduction of payment for service item.

-Disincentive: Negative evaluation score for related performance.

8. SUBCONTRACTING

There will no Subcontracting allowed on this contract. Contractor performance will be by the Contractor and/or their employees.

9. SITE VISIT

Offerors or quoters are urged and expected to inspect the site where services are to be performed and to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. In no event shall failure to inspect the site constitute grounds for a claim after Contract award.

The Government is not planning a pre-proposal conference. It is the offerors responsibility to view the work location. Please contact technical representative listed below to schedule a site visit.

Contact Yvonne Santiago de Williams 541-805-5506