Attachment 1 - Statement of Work.pdf

STATEMENT OF WORK

Maxwell_42CS_Hardware Sustainment on OEM Hardware

Introduction and Background. The 42nd Communications Squadron at Maxwell AFB, AL has a requirement for a Sustainment Support Service Contract for its Commvault Cloud HyperScale X Appliance Backup Storage Equipment, which is approaching the end of the manufacturer’s original warranty period for support. This equipment provides backup and recovery protection of all Maxwell A.F.B. Servers to include Network Shares/Folders, Core Applications and File Servers, VMware, Virtual Machines, Microsoft SQL Database Servers, Linux Servers, and Linux Appliances for VoIP Environment. The Commvault Cloud HyperScale X Appliance Backup Storage Equipment allows the recovery of data in the event of server or hardware failure or the accidental deletion of files.

1. Description Of The Items. (1) Year Sustainment Support Service Agreement with (1) separate additional Option Year for the following:

1.1. Commvault Cloud HyperScale X Appliance Backup Storage Equipment

2. 1 Year Service Agreement. The contractor shall provide the following:

2.1. Provide Unlimited 7x24x365 Technical Telephone Support.

2.2. Perform Remote Diagnostics.

2.3. Perform On Site Maintenance if Required.

2.4. Cover All Labor, Parts and Materials needed to Repair or Replace.

2.5. All equipment must be new Original Equipment Manufacturer (OEM), no refurbished, remanufactured or counterfeit parts will be accepted nor will they be installed on the Air Force Network (AFNET).

2.6. All new equipment must be Forward/Upward Compatible to growing technology.

2.7. All equipment and parts must be Trade Agreement Act (TAA) Compliant.

2.8. All Work must be performed by Authorized Technicians.

2.9. When complete, all attached and/or associated equipment must be returned to a 100% fully operational state.

2.10. All replaced parts and any work generated residue removed and properly disposed.

3. Warranty:

3.1. All ITS equipment and cabling supplied must be ITS standard products and supplied from a reputable manufacturer and must carry a minimum 1 year manufacture warranty. No refurbished, recertified, reconditioned, or remanufactured items will be accepted.

4. Technical POCs:

4.1. Mike Jamison, (334) 953-0659, michael.jamison.2.ctr@us.af.mil

4.2. Johnny Batton, (334) 953-3461, johnny.batton.ctr@us.af.mil

5. Shipping Information: The contractor shall provide and deliver the new equipment to 42CS/SCXE Attn: Johnny Batton Bldg. 1154, IT Warehouse 455 S. Kelly Street Maxwell

AFB, AL 36112.

5.1. Delivery of the product will be F.O.B. Destination.

6. Security

6.1 Security Requirements For Unclassified Services Only, No CAC Required

6.2 Contractor Notification Responsibilities: The contractor shall notify the contracting officer within 30 days before on-base performance of the service. The notification shall include:

a. Name, address, and telephone number of contractor employees working on the contract.

b. The contract number and contracting agency.

c. The location(s) of service performance and future performance, if known.

d. The date service performance begins.

e. Any change to information previously provided under this paragraph.

7. Contractor Access to Department of the Air Force Installations

7.1. The contractor shall obtain base identification and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on the Department of the Air Force installation(s) cited in the contract. Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished, contractor identification badges while visiting or performing work on the installation.

7.2. The contractor shall submit a written request on company letterhead to the contracting officer listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing. When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass.

7.3. During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site.

7.4. When work under this contract requires unescorted entry to controlled or restricted areas, the contractor shall comply with DAFI 31-101, Integrated Defense, and DODMAN5200.02_DAFMAN 16-1405, Air Force Personnel Security Program citing the appropriate paragraphs as applicable.

7.5. Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

7.6. The contractor shall provide an after-hours contact number or after-hours email in the Emergency Mass Notification System (EMNS) for each of their personnel, whose normal place of duty is on a DoD installation or within a DoD facility. The contractor shall comply with any additional requirements in DAFMAN 10-206 for emergency operational reporting. Foreign Nationals may participate and may remove themselves from the Emergency Mass Notification System at any time. To update information, personnel can access the globe icon on their system desktop screens and choose the “Access Self-Service” option.

7.7. Failure to comply with these requirements may result in withholding of final payment.