Attachment 1 - Statement of Work - Carpet Cleaning.docx

Office of Integrated Veteran Care-Carpet Cleaning SOW

1. GENERAL The contractor shall provide all personnel, equipment, tools, materials, supervision, and all other items and services necessary to perform carpet cleaning services at the Office of Integrated Veteran Care (IVC) located at 3773 Cherry Creek North Drive, Suite 470A Denver, CO 80209. The work will be performed after 6:00 pm on weekdays and after 7:00am on weekends.

0. SERVICE CALLS

1.1.1 All service calls for carpet cleaning services shall be given to the contractor by the Contracting Officer’s Representative (COR). Upon receipt of a service call the contractor shall arrange the cleaning by contacting the COR within (3) workdays to schedule a specific date and time and to coordinate access to the building. The contractor shall notify the COR of the specific date/time the cleaning is scheduled to be completed.

1.1.2. The government may change or cancel any previously scheduled cleaning no later than 24 hours prior to the time scheduled cleaning was to commence.

1.2. CONTRACTOR EMPLOYEES

1.2.1. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate, who shall act for the contractor when the manager is absent, shall be designated in writing to the COR. The contract manager or alternate shall be available during normal duty hours to meet on the installation with government representatives to discuss problem areas. Response time is (3) hours.

1.2.2. Carpet cleaning shall be accomplished by certified carpet cleaning technicians. The contractor shall ensure technicians have certified training to provide required services specified in the S.O.W. during the life of the contract. Certification documentation shall be submitted to the COR when requested to include personnel changes.

1.3. COMMUNICATIONS

1.3.1. The contractor shall provide (2) telephone numbers and an email of key personnel that may be contacted during and after normal duty hours.

1.4. CLEANING PREPARATION

1.4.1. The contractor may need to move items to perform the carpet cleaning. Where this is the case, the contractor shall move these items with caution to avoid damage. Upon completion of cleaning the carpet, the moved items shall be returned to their original location, using extreme caution. The carpet shall be protected from staining by the furniture.

1.4.2. Items, such as chairs, wastebaskets, etc. shall not be placed or stacked on top of desks, tables, credenzas, or other furniture by the contractor.

1.4.3. The contractor will not be required to move filing cabinets, copying machines, bookshelves, conference room tables, refrigerators, or tables that have computers on them.

1.4.4. All stains/spots shall be pretreated and removed prior to the cleaning operation. The pretreatment and removal of stains/spots shall not jeopardize the serviceability or mar the appearance of the carpet. Any question about a stain being permanent or not will be handled on a case-by-case basis and determined by the COR.

1.5. CLEANINGS REQUIRED

Contractor will provide a total of (2) full cleanings and (3) spot cleanings during the base year and option year of this contract, for 160,000 Sq. Ft. All cleanings will be coordinated through the COR.

1.5.1. STANDARDS

1.5.2. Cleaning Standards. Upon completion of cleaning, the carpet shall be free of spots/stains and shall present an overall clean and uniform appearance, free from all visible dirt, grime, and soil.

1.6. EMERGENCY CLEANING

1.6.1. The contractor shall be available to respond to emergencies. Response time shall be no longer than (2) hours. The contractor shall perform emergency cleaning in any building, area, or room. This shall include extracting water from carpet caused by water breaks, commode overflows, etc. After the removal of the stain the contractor may also be required to apply sanitizing and deodorizing solutions to affected carpet.

1.7. SECURITY REQUIREMENTS

17.1 The contractor will verify with the COR that a VA escort is available for each area being cleaned and brief all personnel of the importance of having an escort in areas being worked. Cleaning personnel should also be briefed that if at any time they find themselves in a VA suite without an escort to leave that area immediately and report the occurrence to the Cleaning Contractor who in-turn will report this to the COR as soon as possible the business day following the incident.

1.8. ENVIRONMENTAL REQUIREMENTS

1.8.1. Environmental Specifications. The contractor shall adhere to all federal, state, and local laws and regulations, to include but not limited to OSHA and EPA requirements.

2. METHOD OF SURVEILLANCE

2.1 The COR may verify services by randomly inspecting facilities and tasks to ensure compliance of the requirements of the contract.