Attachment 1 - Statement of Work - Andrade Canine Kenneling Service.pdf

SOW – Area Port of Andrade Kenneling Service

CUSTOMS AND BORDER PROTECTION

OFFICE OF FIELD OPERATIONS

ANDRADE PORT OF ENTRY

STATEMENT OF WORK

Canine Kenneling Services

1. OBJECTIVE:

The purpose of this procurement is to secure commercial kennel facilities and services that will most effectively support the United States Customs and Border Protection (CBP) Canine Enforcement Program and the mission of CBP.

2. SCOPE OF WORK:

It is intent of CBP to establish a Purchase Order with a canine kenneling facility in the Winterhaven, CA area, specifically within 25-miles of Andrade Port of Entry as indicated in Section 8 of this SOW. The contractor shall provide a secure and insured boarding facility to safely board and care for CBP owned canines. The contractor shall provide all the labor, materials, supervision, facilities, equipment, and personnel necessary to satisfy the kenneling requirements.

The number of canines that require kenneling and care shall be as follows:

1. Six (6) Active Kennels

2. One (1) Inactive Kennels

Active kennels shall require the full services and requirements of this Statement of Work (SOW), at award of contract. Inactive Kennels shall remain empty until activated by CBP. No action shall be required of the inactive kennels while not holding canines, other than to remain open pending CBP usage.

For the purposes of this contract, the contractor shall be able to provide kenneling services to accommodate a maximum of 7 canines. The number of canines is subject to change depending on the needs and requirements of CBP. At no time shall fewer than six (6) active kennels and one

(1) inactive kennel be required. The maximum required shall be Seven (7) active kennels and (0) inactive.

3. APPLICABLE DOCUMENTS:

• The contractor shall comply with all Federal Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), State, and Local Laws, directives, regulations, ordinances, codes, and other orders as applicable to this type of service.

• Commercial standards shall be utilized.

• The contractor shall hold and maintain applicable licenses and permits throughout the duration of the contract.

4. SPECIFIC TASKS:

A. GENERAL REQUIREMENTS

4.1. Accessibility: All kenneled CBP canines must be accessible and retrievable for duty 24 hours a day, 7 days a week. All dog runs shall be secured and have double gates/doors to enter/exit the facility and grounds. Regardless of the time of day, a Canine Enforcement Officer (CEO) must be able to retrieve their assigned canine within 10 minutes of their arrival at the kennel. To meet this requirement, the contractor shall provide each CEO with the necessary means of access (e.g., keys) to independently retrieve their canines.

Contractor will lock all doors to facility during non-business hours with the canines inside the facility or when unattended. Under no circumstances should a member of the public, or any other unauthorized person, have access to CBP canines.

4.2. Authorized Access: The contractor shall ensure that only authorized kennel personnel have access to CBP canines. Under no circumstances should a member of the public, or any other unauthorized person, have access to the CBP canines. Access to and contact with CBP canines by the public and other animals including, but not limited to, privately kenneled animals is strictly always prohibited.

4.3. Disclose/Advertise of CBP Canines: The contractor shall ensure that kennel personnel do not identify, advertise, or disclose to the public the identity and location/runs of CBP canines. Information about CBP canines should not be disseminated to anyone other than CBP Andrade Port of Entry CEOs at any time.

4.4. Operating Environment: In addition to providing suitable space for the CBP canines, the contractor shall ensure that the kennel, access buildings, break areas, and curtilage are kept clean. Ground areas other than the runs, should be kept clean and free of any flammable hazardous waste. At all times, the entire kennel site shall be kept in a condition that will not pose a danger to the canines or the CEOs. The kennel site shall be kept in an acceptable sanitary condition. (See Section C. Sanitation).

4.5. Designated Representatives: A CBP Andrade Port of Entry Point of Contact will be appointed to conduct inspections (Paragraph 4.29, Protection). A Contracting Officer Representative (COR) will be appointed to monitor contractor performance and coordinate technical and administrative matters with the Contracting Officer. The COR may conduct a semi-annual review and will provide a report to the Contracting Officer after each review. The COR may conduct additional review. The COR will be identified in the contract.

4.6. Working CBP Canines: CBP canines are typically of the sport variety. CBP canines are working dogs, not pets. When these canines work 8–16 hours a day, it’s often in high stress situations. The canines typically weigh between 50-90 pounds. Therefore, it is important for these canines to have an appropriate environment to rest in while they are in the kennel facility.

4.7. Staffing Hours: The kennel facility shall be staffed continuously, on site, by at least one employee, between the hours of 6:00 a.m. PST and 7:00 p.m. PST, seven days a week.

These hours are the active dog hours for CBP canines. This presence will ensure that the requirements for ill canines (See Section E. Health) and the requirements for stool removal (See Section C. Sanitation) will be met during these active dog hours.

B. FACILITIES AND RUN REQUIREMENTS

The kennel facilities must be situated in a location that will be quiet and secure from the public and public view. The facility must provide an environment conducive to the CBP canines obtaining adequate rest. Audible and visual distractions are considered detrimental. These are extremely important requirements that are necessary in order to maximize the actual work hours of the canines, and to not diminish their effectiveness.

Regardless of the kennel type, only one canine shall be in each kennel run at any one time.

Depending on the facility layout, it may be necessary for CBP to rent an empty “buffer” run to separate CBP canines from privately kenneled animals. If a buffer kennel is rented, it shall always remain empty. Regardless of the circumstances, CBP canines cannot be placed in shipping crates or wire cages at any time.

4.8. Flooring: The kennel building shall be constructed with concrete foundations and subfloors. Kennel run floors will be a sealed hard, non-skid surface (i.e., concrete or tile is acceptable). All concrete surfaces will be constructed to allow for adequate drainage for flushing stools and urine from the kennel run. Pooling of liquid is not permitted.

Other floors and pathways should be of a non-skid for adequate drainage for flushing stools and urine from the kennel surface. Toys are not permitted in the kennel runs. The only items permitted in the dog runs are dog bed, secured water bucket, and feed dish.

4.9. Kennel Runs: Indoor/outdoor and outdoor kennel runs will be considered by CBP.

However, CBP prefers indoor kennel runs as they are more secure and have fewer external stimuli. The indoor runs provide significantly more protection from the elements. A guillotine type drop door is permissible for the indoor/outdoor runs. All kennel runs shall be disinfected with veterinary approved chemicals (See Section C.

Sanitation). Each kennel run will have a minimum of twenty-four square feet, not including the sleeping area. No dimension of the kennel run shall be less than three feet.

4.10. Kennel Run Barriers: If kennel runs use a common barrier to separate adjacent runs, the barrier shall be from the floor to the chain link or canopy top to prevent cross contamination between runs. The barrier must consist of a solid or composite wall at least four feet in height from the floor. The remainder of the barrier shall either be a solid wall or wire mesh fence fabric.

4.11. Sleeping Platform/Doghouse: Kennel runs will be equipped with either a raised sleeping platform or doghouse. Sleeping raised platforms shall be of non-porous, non-chewable materials (e.g., stainless steel, metal). The platforms shall be of adequate size to accommodate the CBP canine. Outside kennel runs shall have the dog’s bedding area enclosed, preferably a doghouse. The doghouse/kennel run shall have only three solid sides and a top to always allow adequate lighting. If the facility has outdoor runs, the doghouse shall be positioned in the shaded side of each run. The doghouse shall be large enough to allow the dog to turn freely and provide at least two (2) inches clearance above the animal’s head while in the standing position. To meet this requirement, the doghouse must have a minimum height of forty inches (40”) and a minimum width of 28 inches (28”).

4.12. Sleeping Areas/Platforms: Sleeping platforms shall be of non-porous, non-chewable materials (e.g., stainless steel, metal). If the enclosed bedding area is attached to the kennel run, it will have two solid walls between the adjacent kennel runs with chain link ends. If the enclosed bedding area is separate from the kennel run it must have four solid walls with an access opening on one end. Access doors to the inside sleeping area, of an indoor/outdoor kennel run, shall be a minimum of 40” high and 28” inches wide.

4.13. Canopies and Chain Link Tops: Indoor/outdoor and outdoor kennel runs shall be covered with a canopy that will provide shade during all daylight hours. All kennel runs shall have secured chain link tops, to prevent the dog from jumping or climbing out.

4.14. Ventilation: All types of kennel facilities and kennel runs shall have fresh air either through windows, doors, vents, or air conditioning. The minimum air temperature shall not be less than 50 degrees F. The maximum air temperature shall not be more than 80 degrees F. These temperatures are to include heat indexes. The ventilation system must maintain a steady and equal temperature for the entire area where CBP canines are housed. A mandatory back-up emergency generator should be available if the power goes off. The generator should be capable of providing power immediately until the power is restored.

4.15. Fencing and Gates: Wire mesh fence fabric will be utilized on the runs and gates. The fabric will be at least 11-gauge material for 2-inch mesh or at least 13-gauge for 1 ¼-inch mesh. Access gates to each run and sleeping area will have a positive latching system to prevent the dogs from jumping against the latch and accidentally opening the gate.

Kennel facilities shall have double gate/doors that require the dog to go through two secure gates/doors to enter/exit the facility and grounds.

Security fencing shall surround all outside runs and break areas. The fence fabric shall be 11-gauge steel wire mesh chain link fence. The fabric height, from ground to top of fence, shall be between 6’ and 8’ at all locations. No fence will be located so that the features of land (its topography) or structures defeat its purpose by allowing passage over, around, or under the fence. The fence shall be always kept in good repair. The purpose of this requirement is to restrict access to the kennel from outside. As such, all fencing must meet this requirement.

4.16. Lighting/Video Surveillance: The kennel compound, kennel runs, outside runs, break areas and secured parking lot will be under video surveillance 24 hours a day 7 days a week and have sufficient light to provide security and to allow for safe nighttime activity in removing or returning canines to their kennel runs. All accessible areas will be lit, either by motion sensors or permanent lighting. Video surveillance shall be a minimum of 720p resolution and available to CBP for viewing, upon request.

4.17. Secured Parking: The contractor shall provide (7) seven asphalts paved or gravel secured gated parking spaces to accommodate for CBP government owned vehicles only for CBP personnel who are on duty or who are working with their CBP canines.

Sufficient parking and a safe, lighted area to load and unload dogs are required. Twenty-four-hour access to the parking area is required.

4.18. Kennel Construction: The government will not reimburse the contractor for any construction or remodeling.

C. SANITATION

Kennel runs and sleeping areas shall be cleaned and disinfected daily with a veterinarian approved solution that disinfects against Avian Influenza, Parvo virus and SARS-CoV-2 and Giardia at a minimum. This is to include the cleaning of walls, floor, door and ceiling of kennel runs and sleeping areas. Kennel runs and sleeping/food area shall be kept pest and rodent free.

Kennel runs shall be washed using a water hose/pressure washer and stools shall be removed from the runs as often as necessary. Stools, urine, and waste dog food shall not be allowed to remain in a run for more than one (1) hour during required staffing hours (See Paragraph 4.7, Staffing Hours). All stools shall be removed within one (1) hour after the facility opens for business or no later than 9:00 AM PST on days when the kennel is not regularly open for business. Waste buckets that may be used for stool and waste collection are not to be stored in the area near the kennel area, to include the entrance/exit of the kennel facility.

All chemicals shall be stored away from any food items or on the floor, capped and in the original labeled containers. Chemicals not in the original container shall be clearly marked. All disinfectants used for cleaning shall have the approval of the Environmental Protection Agency or the State.

Break areas containing materials that cannot be sanitized using veterinarian approved disinfect, such as gravel, sand, grass, earth, absorbent materials etc., must be sanitized by other means to include removing the contaminated materials and rinsing the contaminated area as often as necessary to prevent odors, diseases, pests, insects and vermin infestation. Areas with surfaces of dirt, absorbent materials, sand, gravel, grass or other similar material must be raked or spot cleaned with sufficient frequency to ensure all animals the freedom to avoid contact with excreta.

Stools and waste shall be removed promptly and completely between each canines’ use of the break area.

4.19. Food and Water Areas: Kennel personnel shall clean food and water utensils daily with hot soapy water. Kennel personnel shall place dry and clean food water utensils on food preparation table. Kennel personnel shall clean utensils used in preparation of food immediately after each food preparation period. Stainless steel feed and secured stainless steel water pans shall be used. Empty dog food bags shall be removed and disposed of in a covered container. All food shall be stored in a covered, rodent proof storage container.

The area will be rodent and pest free. The contractor shall provide a food preparation area with a table. The contractor shall provide CBP a refrigerator for special diets and medications. Medication will be properly labeled and stored in the refrigerator, if necessary. If the water supply comes from an underground well, it must be tested and approved for human consumption (potable). The kennel shall have potable hot and cold running water. CEOs shall have 24-hour access to the potable hot and cold running water. Self-waterers will not be permitted.

4.20. Health: The contractor shall ensure that CBP canines are not kenneled in the same room with any animals that are quarantined or are under medical treatment. The kennel must have an isolation area to accommodate those animals currently under quarantine or medical treatments. The contractor will ensure that ill CBP canines will be kenneled and in a different room from other ill privately boarded animals. The kennel shall have First Aid Kits for personnel and animals. The contractor shall have written procedures to educate employees on how to handle animal related injuries.

When a CBP canine requires medication, and the assigned CEO is off duty, the CEO shall plan with the kennel personnel to administer CBP provided medication to the canine as prescribed.

The contractor shall observe the appearance and activity of the dogs for signs of illness, wounds, disease and discontent. The contractor shall specifically watch for signs of injury or other changes in the canines’ physical condition.

In the event a CBP canine is injured or becomes ill, the contractor will contact the Canine Supervisor immediately upon determining the canine is injured or ill. During the required staffing hours (See Paragraph 4.7, Staffing Hours), this contact shall be made within one hour of determining that the canine is injured or ill. If Canine Supervisor is unavailable, contact the CEO. If it is an emergency, and a Canine Supervisor or CEO cannot be contacted, the contractor will take the ill or injured canine to the pre-designated veterinarian. The name and contact information of the authorized veterinarian will be provided by CBP after contract award. The contact names, titles, and phone numbers of all canine personnel will be provided after contract award.

In the unlikely event a CBP canine passes away, CBP personnel will take possession of the dog and dispose of the remains at an off-site location. No CBP canine shall be buried or disposed of by kennel personnel.

4.21. Bathing: CBP will be responsible for bathing the canine(s). The contractor’s facility shall have a bathing utility available to bathe the canines. CBP will coordinate bathing of all canines to fit the contractor’s bathing routine.

4.22. Debris: The compound area where the kennels are located shall be free of all refuse, garbage, trash, and debris. Seeded areas within the compound shall be mowed/chopped and kept free of brush, dried grass, tumbleweeds, and tall vegetation that could pose a health hazard to the CBP canines, handlers, or other individuals entering the premises.

4.23. Flea and Tick Prevention: The kennel and surrounding areas shall be treated to prevent infestation of fleas and ticks. These areas shall be treated on a semi-annual basis, at a minimum.

4.24. Break Areas: CBP CEO’s will be responsible for breaking CBP canines during 5:00AM

– 6:00AM PST and 1:00PM - 3:00PM PST. When CBP canines are in the break areas, the area shall be kept free of any objects and of all toys, e.g., tennis balls.

When a CBP canine breaks, there shall be only one dog per “break area”. No privately boarded animal shall break at the same time in the same area as CBP canines. Privately boarded animals cannot not be given breaks in an area that would allow them direct contact with kennels CBP canines are housed in. Break areas shall be kept clean. Stools and waste shall be removed promptly.

4.25. Exercise: CBP shall exercise the CBP canines daily. CBP will accurately log exercises for accountability purposes. If a CBP canine has not been exercised for 3 consecutive days, kennel staff shall alert the CEO Supervisor.

4.26. Moving CBP canines: Before moving the canines, vendor will ensure to safely secure the canine with a fur savor or diamond link. Fur savors/Diamond Link Chains shall only be used when moving the canines between runs and break areas. Once the canine arrives at his or her destination, the fur savor/diamond link chain shall be removed immediately.

At no time is the CBP canine to have a fur savor/diamond link chain on while in the run or break area.

Upon request from contractor, CBP shall provide training on safely moving the canines.

D. FEEDING

4.27. Food: The contractor shall provide all food, supplies, and equipment necessary to perform the services. This includes items such as stainless-steel feed and stainless-steel water pans, cleaning supplies and equipment, disinfectants etc. The amount shall be the suggested label serving size provided by the food manufacturer unless special rations are approved by the COR. The acceptable range for the key nutritional factors is:

Energy density 4.0 to 5.5 kcal ME/g DM

Fat 15 to 40 % fat DM or 30 to 65% of calories from fat Soluble carbohydrate 39 to 55% NFE DM or 20 to 50% of calories from NFE Protein 22 to 32% protein DM or 18 to 25% of calories from protein

Digestibility DM digestibility >80%

Once an approved brand of dog food is established (dry Science Diet or equivalent), any change must be approved in advance by the COR. Special dietary food for medical purposes will be provided by the CBP, as required per veterinarian instructions.

4.28. Schedule: CBP CEO’s will be responsible for feeding the canines. At no time shall the contractor move the canines within 30 minutes of being fed by CBP CEO’s.

E. HEALTH

The contractor shall ensure that CBP canines are not kenneled in the same room with any animals that are quarantined or are under medical treatment. The kennel must have an isolation area to accommodate those animals currently under quarantine or medical treatments. The contractor will ensure that ill CBP canines will be kenneled and in a different room from other ill privately boarded dogs. The kennel shall have First Aid Kits for personnel and animals.

If required, medication shall be administered to the canines by CBP. CBP will coordinate with kennel employees accordingly.

The contractor shall observe the appearance and activity of the dogs for signs of illness, wounds, disease and discontent. The contractor shall specifically watch for signs of injury or other changes in the canines’ physical condition.

In the event a CBP owned canine is injured, becomes ill, or is otherwise in distress, the contractor shall contact CBP employees in the following order: Canine Supervisor, CEO, and designated veterinarian. Reports of injury and/or illness and actions taken shall be documented.

The name and contact information of the authorized veterinarian, CBP canine personnel emergency contact list and injury/illness form will be provided by the COR after award.

If the Contractor fails to contact the appropriate Government personnel in a timely manner as aforementioned, Contractor assumes all liability for the canine and any charges that are incurred because of not contacting the appropriate Government officials.

In the unlikely event a CBP canine passes away, CBP personnel will take possession of the dog and transport it to the CBP designated Veterinary Hospital for a necropsy. No CBP canine shall be buried or disposed of by kennel personnel.

F. REPORTING AND DOCUMENTATION REQUIREMENTS

4.29. Protection: The contractor shall have a plan for emergency procedures. A copy of the local fire evacuation plan shall be posted in the kennel. The contractor will provide fire extinguishers on site to extinguish common construction materials and/or electrical fires.

The contractor will ensure that the fire extinguishers are inspected and maintained in accordance with the local/state/federal fire regulations. The contractor shall have business insurance as required by the appropriate state and local governments and municipalities.

The COR shall make periodic unannounced inspections.

4.30. Escaped Dog Plan: The contractor shall have a written plan for handling the “escaped dog” scenario. The plan shall include the immediate notification of CBP and define what steps will be taken. A copy of this plan shall be provided to CBP.

4.31. Animal Injury Procedures: The contractor shall have written procedures to educate employees on how to handle animal related injuries and all contractor personnel shall be trained to follow these procedures.

4.32. Personnel: If required by the state, the kennel manager must be certified to manage a kennel facility. The kennel staff should have technical knowledge, be trained to minimize bites and qualifications to perform the outlined in the Statement of Work. If the kennel manager is replaced, the contractor will provide notification to the COR immediately.

The Contractor will assume all responsibility for any bites/or alleged bites of employees by service canines while under their care. All bites or alleged bites by a CBP canine must be reported to the CBP CEO immediately.

4.33. Record Keeping: The contractor will keep a record of all CBP canines kenneled at the facility during each 30-day/monthly billing cycle.

5. DELIVERABLES

The contractor shall deliver the following items to CBP as outlined in the table below:

ITEM # TASK # DELIVERABLE (D) / MILESTONE (M) DUE DATE

1. 3 Applicable licenses and permits Within 10 days after award. Send directly to COR request

2. 4.E Reports of sickness and/or illness. Follow-up report due within 24 hours after completion of all actions taken during the illness or sickness.

3. 4.29 Emergency Procedures Plan To be provided with bid and upon request

4. 4.29 Fire Evacuation Plan To be provided with bid and upon request

5. 4.29 Insurance Documentation Within 5 days after award. Send directly to COR.

6. 4.30 Escaped Dog Plan

Within 10 days after award. Send directly to COR.

7. 4.31 Animal Injury Procedures Within 10 days after award. Send directly to COR.

8. 4.33 Canines kenneled Monthly record to be maintained and provided upon request

6. GOVERNMENT-FURNISHED EQUIPMENT (GFE) AND INFORMATION (GFI):

ITEM # TASK # DELIVERABLE (D) / MILESTONE (M) DUE DATE

1. 4.E Authorized veterinarian contact At Award

2. 4.E Emergency notification contact list of CEOs, CEO Supervisor At Award

3. 4.E Injury/illness reporting form At Award

4. 4.27 Specialty food or diets As required

7. SECURITY:

There are no specific security classification level requirements associated with this procurement action. Information is deemed unclassified.

8. PLACE OF PERFORMANCE:

All kenneling services shall be performed at the contractor’s facility within a 25-mile radius from the work site located at:

US Customs and Border Protection Area Port of Andrade 235 Andrade Road Winterhaven CA 92283

9. PERIOD OF PERFORMANCE:

The period of performance shall be a base period of one-year plus one 12-month option year as follows:

BASE PERIOD: December 1, 2022 – November 30, 2023 OPTION YEAR ONE: December 1, 2023 – November 30, 2024

Exercising of option years is dependent on the needs and requirements of the Government (i.e., within the Government’s discretion).

10. SPECIAL CONSIDERATIONS:

10.1 Contracting Officer’s Authority: No changes to this SOW or price increases shall be incurred without written prior approval of the Contracting Officer. Any changes or cost increases will not take effect until the Contracting Officer executes a written modification. The Contracting Officer is the only individual with the authority to amend the solicitation or modify the contract.

10.2 Environmental Management: In order to comply with federally mandated environmental preference programs and Department of Homeland Security (DHS) “Green Procurement Program” (GPP) policy, US Customs and Border Protection requires the use of environmentally preferable products and services. These program elements include: recovered material products, energy and water efficient products, alternative fuels and fuel efficiency, bio-based products, non-ozone depleting substances, priority chemicals, and environmentally preferable products. These program elements are described on the Office of the Federal Environment Executive website (http://www.ofee.gov).

Product or service must be in compliance with Environment, Energy and Water Efficiency, Renewable Energy Technologies, Occupational Safety, and Drug-Free Work place FAR 52.223-1 through 52.223-17, 52.204-4 and 52.211-5. The full text of the referenced FAR clauses may be accessed electronically at the following link (https://www.acquisition.gov/far/).

11. POINTS OF CONTACT:

Contracting Officer’s Representative (COR):

Laura Roldan Mission Support Specialist

(760) 572-7235 Laura.roldan@cbp.dhs.gov

Contracting Office:

Dominique Brown Contracting Officer

(317) 715-6253 Dominique.u.brown@cbp.dhs.gov mailto:Laura.roldan@cbp.dhs.gov mailto:Dominique.u.brown@cbp.dhs.gov

Digestibility DM digestibility >80%