Attachment 1 Specifications.docx

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IBM Maximo Asset Management Authorized User Annual SW Subscription and Support Renewal
Solicitation number
12305B23Q0021
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UNITED STATES DEPARTMENT OF AGRICULTURE

BELTSVILLE AGRICULTURAL RESEARCH CENTER

FACILITIES SERVICES

BUILDING 426, BARC-EAST

10300 BALTIMORE AVENUE

BELTSVILLE, MARYLAND 20705-2350

SPECIFICATIONS

FOR

MAXIMO ASSET MANAGEMENT SUBSCRIPTIONS AND SUPPORT

BELTSVILLE AGRICULTURAL RESEARCH CENTER

BELTSVILLE, MARYLAND

SPECIFICATIONS

1. Purpose: The purpose of Maximo Asset Management and support is to keep all equipment working properly and updated with all the latest features and security measures. The latest features enable the USDA to work on projects and take notes while on the job site to improve efficiency when writing or designing projects.

2. Scope:

2.1 Renew software licenses for 30 subscriptions.

2.2 Provide updates and access to new software versions.

2.3 Provide 24x7 technical support.

3. Period of Performance:

Period of performance January 1, 2023 through December 31, 2023..

Location is at the contractor’s facility.

USDA site visit may be needed for unplanned technical support/repair.

4. Background:

4.1 The USDA had purchased 30 Maximo Asset Management support subscriptions to support the engineers while on site visits and other duties related to engineering requirements. This software must remain usable with the newest features and latest software updates in order to provide the most accurate and reliable information for current and future use for daily engineering requirements.

5. Performance Objectives:

5.1 New software uploaded to devices within 5 working days of release of software.

5.2 Electronic software upgrade is acceptable means to provide upgrades.

5.3 Technical issues resolved within 48 hours of contacting contractor for support.

5.4 Maximo Asset Management working and fully functional 98% of the time.

6. Operating Constraints:

No known operating constraints at this time.

7. Performance Standards

Performance Objective
PWS Para.
Performance Threshold
Method of Surveillance
Software upgrades within 5 days
5.1
100%
Customer Complaint
Technical issues resolved within 48 hours
5.3
100%
Customer Complaint
Asset Management Operational at all times
5.4
98%
Customer Complaint

File details come from the government source that posted it. Updated .