Attachment 1- SOW- SkyWatch Towers Warranty and Maintenance Services.pdf

STATEMENT OF WORK (SOW)

SkyWatch Towers Warranty & Maintenance Services

Offutt Air Force Base, Nebraska 12 August 2020

1. DESCRIPTION OF SERVICES. The contractor shall provide an extended warranty package and perform both inspections and preventive maintenance, for the 55th Security Forces Squadron (SFS), to ensure serviceability and prevent deterioration in operational effectiveness of the SkyWatch Towers. The contractor shall provide all required equipment, tools, personnel, materials, supervision, and supplies necessary to accomplish the services. The contractor shall comply with current manufacturers’ recommendations and procedures, and all local, state, and federal regulations. As well as commercial standards, and this Statement of Work. The services shall consist of the FLIR SkyWatch Tower Support, Gold Service Plan. The contractor’s representative shall follow the most recent version of all referenced publications.

1.1. SCOPE OF WORK. The Contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, supplies and services necessary to perform the required preventive maintenance services and extended warranty coverage for the equipment located at Offutt AFB, NE.

1.1.1 EXTENDED WARRANTY. The Contractor is responsible for warranty and warranty support.

The Contractor shall provide, maintain, and administer warranty support agreements for use on all SkyWatch Tower Hardware Commodities and incidental software, and shall provide extended warranty technical support. The Contractor shall be the primary/initial interface between the Government and the Original Equipment Manufacturers (OEMs) regarding all technical support issues as well as the primary interface for all warranty information. Upon delivery of each Hardware Commodity, the Contractor shall pass through the applicable OEM warranty to the Government, at no additional cost to the Government.

1.1.1.1 WARRANTY REPAIRS. All warranty repairs must be performed at an authorized

OEM service center, by a technician or under the direction of an OEM technician using recommended replacement spare parts. Components which have been remotely diagnosed as defective and which are removable by the Buyer will be removed and sent to the nearest Service Center as Buyer’s costs. OEM will repair or replace the component and return the same at contractor’s costs. For defects that cannot be remotely diagnosed or do not involve a removable component, but are field serviceable, a technician will be dispatched to diagnose and repair the product. The technician travel costs will be at Buyer’s expense. For products requiring return to a factory service center for warranty repair, the Buyer is responsible for obtaining advance authorization to return product and for the cost of shipping and any other charges incurred in sending the Product to the authorized service center specified. If it is determined that the claimed defect with the product is within this warranty coverage, the contractor will pay for the return of the product to the Buyer.

1.1.2 ROUTINE INSPECTION, MAINTENANCE AND REPAIR. The contractor shall maintain all SkyWatch Towers through conducting inspections, maintenance, and repairs; as required during the scheduled on-site visits. Perform all required inspections and preventative maintenance in accordance with manufacturer’s instructions on all equipment identified in the equipment list.

The contractor shall be responsible for transporting all required personnel, materials, supplies, parts and equipment to the job site, enabling the contractor to complete all required work during the scheduled on-site visits.

1.1.2.1 PREVENTIVE MAINTENANCE AND INSPECTION. Preventive maintenance inspections (PMI’s) include care and servicing of the equipment in accordance with manufacturer’s Technical Order and/or maintenance manual for the purpose of retaining the equipment in a serviceable condition. Preventive Maintenance includes travel, labor, commercially available maintenance materials/parts, individual tools, and test equipment required to service and maintain the equipment. It is further defined as corrective work required to prevent deterioration and/or restoration of all equipment as well as actions pertaining to periodic technical inspections, lubrications, adjustments, and replacement of worn or deteriorated parts, and minor repairs. PMIs and maintenance services shall be conducted three (3) times per year in accordance with FLIR SkyWatch Tower Support, Gold Service Plan. PMI's shall be performed between the 1st and 25th calendar day of the due month.

The contractor shall coordinate PMIs at least 15 calendar days in advance with the Government Representative (GR). If a scheduling problem arises prior to performance start, the contractor must notify the GR immediately and coordinate new timelines. In the event scheduled maintenance cannot be accomplished within the allotted timeframe, the contractor shall provide documentation as regards inspection/maintenance status in which it shall be described of equipment being inspected and not inspected in detail and provide the reasoning as well as next possible scheduled date.

1.1.2.2 REPORTS. The contractor shall prepare and submit a written service report/checklist for each PMI, maintenance service, and repair. The service report shall be prepared for each SkyWatch Tower and shall contain the following information:

a. Contract number.

b. Call number (service calls only).

c. SkyWatch serial number (Equipment Control Number/identification data).

d. System nomenclature, location, model and serial number.

e. Purpose of service (scheduled service or unscheduled service call).

f. Start date/time and completion date/time.

g. Description of defect and corrective action taken.

h. Overall condition of the tower.

i. Name of Service Technician.

j. Signature of individual acknowledging services.

The technician shall obtain the signature of the GR within the using activity and this report shall be submitted and accepted by the GR to validate the services performed.

1.1.3 OTHER REPAIRS. All repairs that are not covered under Warranty Repairs are covered by this section. Other Repairs include responses to emergency situations or instances that may require technical expertise to rectify issues or malfunctions with the equipment. If the Contracting Officer directs other repair work by the direction of the GR or Contractor’s technical recommendation, the Contractor shall provide information and instruction on the work scope and the desired period of the time for completion of the work in conjunction with their pricing proposal. This is strictly subject to negotiation and will be included in the contract by separate contract modification or other contract tool. Each work shall be inspected and accepted by the GR. All repair work shall be in accordance with normal commercial practice using the contractor’s furnished material and parts specified by the manufacturer or items of equal or better quality.

1.1.4 TELEPHONE AND EMAIL SUPPORT. The contractor shall provide both telephone number and email address for technical and troubleshooting support.

2. GENERAL INFORMATION.

2.1 HOURS OF OPERATION. The contractor shall perform the services required under this contract during normal business hours or after hours as may be necessary during emergencies. Business hours of operation are 8:00 a.m. to 4:00 p.m., local time, Monday-Friday excluding federal holidays.

The Contractor is not required to provide service on Federal Holidays except in the event of an approved emergency. If the holiday falls on a Saturday, the preceding Friday will be observed. If the holiday falls on a Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services before or after the holiday, or day observed.

The following Federal Holidays are observed: New Year’s Day, Martin Luther King, Jr. Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

2.2 DESIGNATED REPRESENTATIVE. The Government will provide the names of the Government Representatives (GR) who are authorized to place calls when repair work is called for upon the award of contract.

2.3 PUBLICATION REFERENCES. The publications listed within this document are incorporated by reference as setting quality, performance, and design standards for work required. Unless a specific date is provided, references are for the current edition published at the time of issue of the solicitation, to include any addenda or errata published by the issuing organization. The Contractor is responsible for obtaining access to all referenced documents at their own expense.

2.4 SAFETY. The Contractor shall comply with all federal, state, and local safety laws and regulations that relate to the maintenance and operation of equipment and systems within the scope of this contract. All contractor employees shall be instructed on accident prevention and safety. Special emphasis shall be placed on safe and proper working conditions. Prior to performance of work at the facility, the Contractor shall hold a safety briefing that applies to the requirements of this contract.

The Contractor shall maintain a record of these safety briefings and make this record available to the Government at any time throughout the term of this contract.

The contractor shall comply with the general safety requirements, applicable attachments, figures, and tables of the following regulations:

a. Air Force Regulation (AFR) 127-101.

b. Air Force Occupational and Environmental Safety, Fire Protection, and Health (AFOSH)

127-1 through 161-1.

c. AFOSH 161-1 through 169-9.

d. Emergency Management (EM) 385-1-1.

e. National Fire Protection Association (NFPA) 241.

2.5 SECURITY REQUIREMENTS. Unscheduled gate closures by the Security Forces may occur at any time and the Contractor’s service technician/personnel entering or exiting the installation,which may cause a delay. Privately owned vehicles of contractor's personnel are subject to being searched pursuant to applicable regulations. The Contractor shall comply with Offutt AFB rules, regulations and directives while on the installation. Any violation of an installation regulation or Nebraska law may result in the termination of the privilege to enter one or more military installations. Only Contractor employees authorized by proper authorities may be granted access to Offutt AFB.

No equipment shall be removed from the facility without prior written approval of the Contracting Officer or the GR.

2.6 EMERGENCY SERVICES. The Government will provide police and fire protection while on Offutt AFB. To contact emergency services, call 911 and inform dispatch that the location is on Offutt AFB. The cost of Ambulance services is solely the responsibility of the contractor.

2.7 WORK AREA AND DISPOSAL OF MATERIAL. The contractor shall at all times, keep work areas free from any accumulation of debris, waste material, rubbish, tools, scaffolding, equipment, and materials. Upon completion of the job, or when away from the work site, the contractor shall leave the work area and its premises in a clean, neat, and safe condition. The contractor is responsible for removal and proper disposal of all job related waste materials. All debris and materials such as cardboard boxes, foam, plastics, paper, wood, metal, and other materials generated from the work shall be removed from the job site by the contractor and disposed of off-base in accordance with the laws and regulations of Nebraska.

2.8 UTILITIES. If needed the Government will furnish, where available, water, natural gas, sewage, and electricity at no cost to the contractor for the sole purpose of accomplishing the requirements of this contract. Any temporary connection of electrical lines that may be required shall be installed, maintained, and removed by the contractor.

2.9 CONTINUATION OF MISSION ESSENTIAL FUNCTIONS. IAW DoDI 1100.22 (Policy and

Procedures for Determining Workforce Mix), and any applicable Air Force implementation, unless otherwise directed by an authorized Government representative, it is determined that SkyWatch Tower Inspection/Maintenance and Repair Services are not essential for performance during a crisis.

3. APPENDICES.

Appendix 1: Equipment list

Appendix 1

EQUIPMENT LIST

Model Manufacturer Serial Number (S/N)

SW-SD-1P SkyWatch Tower FLIR 1F9U1BA13LE467036

SW-SD-1P SkyWatch Tower FLIR 1F9U1BA13LE467037

EQUIPMENT LIST