Attachment 1 - SOW.docx
DOCX document 45 KB Posted
- Solicitation number
- 75N98026Q00042-RFQ
About this file
This is a Statement of Work (SOW) for equipment maintenance services for a Sony ID7000 Spectral Flow Cytometer located at the National Cancer Institute (NCI) in Building 41, Room C310 at the NIH campus in Bethesda, Maryland. The contract is a firm fixed-price purchase order with a base year performance period of twelve months from March 2, 2026 through March 1, 2027.
The Contractor shall provide one planned preventive maintenance visit during the contract period, performed by factory-trained personnel and including thorough cleaning, calibration, adjustment, inspection, and testing in accordance with manufacturer procedures. Emergency repair services must be provided on-site during normal business hours (Monday-Friday, excluding Federal Holidays) with response within seventy-two hours at no additional cost to the Government. The Contractor shall furnish all required replacement parts at no additional cost except for consumables, with next-day delivery required. Software updates and technical support are included services at no additional cost, with advance Government approval required for software installations. The Contractor must provide unlimited 24/7 clinical technical telephone support and clinical application support Monday through Friday, 8 a.m. to 9 p.m. EST. Personnel performing services must be factory-trained and experienced with the Sony ID7000, with each primary service person requiring at least one qualified backup support person. The contract excludes repairs resulting from abuse, neglect, vandalism, Acts of God, or fire and water damage, which would require separate purchase orders. This is a non-competitive acquisition awarded solely to Sony Biotechnology Inc., the sole manufacturer of the equipment with exclusive access to proprietary parts and technical knowledge.
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Text version
STATEMENT OF WORK
1.0 SCOPE
The Contractor shall provide all labor, material and equipment necessary to maintain and provide preventive maintenance for Sony ID7000 Spectral Flow Cytometer, Serial # 2803036 located in Building 41, Room C310. The Sony ID7000 is used to analyze samples from multiple clinical research projects associated with cancer and infectious disease studies at NCI. All maintenance services shall be performed on-site in accordance with the manufacturer’s standard commercial maintenance practices.
2.0 TYPE OF ORDER
This is a firm fixed-price purchase order.
3.0 SPECIAL ORDER REQUIREMENTS
3.1 PREVENTIVE MAINTENANCE
The Contractor shall perform one (1) planned preventive maintenances during the contract period. Technically qualified factory-trained personnel shall perform Service. Service shall consist of a thorough cleaning, calibration, adjusting, inspection, and testing of all equipment in accordance with the manufacturer’s latest established service procedures. All equipment shall be operationally tested through at least one (1) complete operating cycle at the end of the preventive maintenance inspection to assure optimum and efficient performance.
3.2 EMERGENCY SERVICE
On-site, emergency repair service visit shall be provided during the term of this contract at no additional cost to the government. Emergency service shall be provided during normal working hours, Monday through Friday excluding Federal Holidays. Upon receipt of notice that any part of the equipment is not functioning properly the Contractor shall within seventy-two (72) hours furnish a qualified factory-trained service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Emergency service calls shall not replace the necessity for planned preventative maintenance. All labor and travel will be included.
3.3 REPLACEMENT PARTS
The Contractor shall furnish all required replacement parts at no additional cost to the Government, with the exception of consumables. Parts shall be new to original equipment specifications. Parts will be delivered the earliest next day.
3.4 SOFTWARE UPDATES/SERVICE
The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The Contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government.
The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for troubleshooting for the instrument and clinical application support (M-F 8am-9pm EST), excluding Federal holidays.
3.5 SERVICE EXCLUSIONS
The Contractor shall not be responsible for any repairs necessitated by abuse, neglect, vandalism, Acts of God, fire or water. These repairs shall be the subject of a separate purchase order and shall not be performed under this contract.
3.6 PERIOD OF PERFORMANCE
The base year period of performance shall be for (12) months from 02 March 2026 through 01 March 2027.
3.7 PERSONNEL QUALIFICATIONS
Personnel shall be factory trained and experience in the servicing of Sony ID7000 Spectral Flow Cytometer, as covered by this contract. All primary service personnel shall have at least one backup support person with at least the same level of expertise on the equipment covered by this contract. All primary service personnel shall have at least one backup support person with at least the same level of expertise on the equipment covered by this contract.
4.0 PLACE OF PERFORMANCE
Onsite services shall be performed at the following location:
| NIH, NCI, |
| 41Medlars Drive |
| Room C310 |
| Bethesda, MD 20892 |
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