Attachment (1) - Salient Characteristics (W81K0026QA277).pdf
PDF 107 KB Posted
- Attached to
- EMS Mobile Application
- Solicitation number
- W81K0026QA277
- Issued by
-
Department of the Army Medical Command
About this file
This is a Salient Characteristics document for federal contract opportunity W81K00-26-Q-A277 for an EMS Mobile Application to support Army Paramedics, EMTs, 68Ws, and Army PHEMS Programs.
The application provider must deliver a comprehensive mobile solution with three primary functional areas. Under Content Management, the provider must maintain and update multiple medical protocols and guidelines, independently manage databases containing equipment manufacturer guidelines and hospital destination information across customer locations, and provide protocol authoring support for both command-wide and base-specific guidelines. The Mobile Application component requires iOS and Android applications available through official app stores with offline functionality and intelligent search capabilities. The applications must function on any device running current versions of iOS or Android and deliver pre-approved clinical answers regardless of query phrasing, rather than probabilistically generated responses. All content must be customized to individual medic profiles including medical guidelines, scope of practice (Paramedic, EMT, 68W, 18D), geographic location, equipment inventory, medication availability, and patient-specific information such as weight and age. The intelligent search functionality must resolve conflicting guidelines based on user-determined prioritization and include customer support via app chat and email. The Analytics component requires usage insights at multiple geographic levels (global and base-specific), segmented by user type and content category to identify training focus areas, and must identify gaps in medical condition coverage to guide new content generation.
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Text version
W81K00-26-Q-A277 EMS Mobile Application Salient Characteristics
Content Management
1. Ability to maintain and provide multiple protocols—specifically medical guidelines that Paramedics/EMTs/68Ws Army PHEMS Programs currently employ.
2. Application provider will independently maintain database, including updates, for all relevant equipment manufactures guidelines and hospital destination information at each of customers locations.
3. Application provider will perform protocol authoring support including design and content support services including for both command wide and base specific guidelines.
Mobile Application
1. Mobile applications are available on both iOS and Android app stores with functionality that works offline, including intelligent search.
2. Mobile applications will be able to perform on any device that is able to run the current version of either iOS or Android, including intelligent search.
3. Mobile applications intelligent search should answer questions regardless of how the query is phrased, with answers pre-approved by the organization's clinical content owner and not probabilistically constructed at the time of query.
4. All app content, including intelligent search, customized to the medic’s medical guidelines set, local on base guidelines, scope of practice (ex. Paramedic, EMT, 68W, 18D), geographic location, equipment, medication inventory, and patient information (including specific weight, age, age/species category).
5. Intelligent search will be able to handle conflicting guidelines and prioritize answers based on user determined prioritization.
6. Customer support for all medics and commands through app chat and email.
Analytics
1. Provides analytics regarding how the application is being used to support insight into where to focus medical training.
2. Analytics can be viewed at different geographies (globally, base specific), user types (EMTs, paramedics, 18Ds), and content (protocol set, base guidelines).
3. Analytical information identifies where new content needs to be generated for uncovered medical conditions.
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