Attachment 1 PWS Local Telecommunication Services.pdf

Ver. January 2022

PERFORMANCE WORK STATEMENT (PWS)

FOR

Local Telecommunication Services (LTS)

1.0 Scope

1.1 General. The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.

1.1.1 Objective: This requirement will provide essential Local Telecommunication Services (LTS) and features supporting the following three (3) Harrisburg International Airport (IAP) Air Guard Station (AGS), Pennsylvania (PA) sites at Middletown, State College and Fort Indiantown Gap. The Site specific equipment connectivity requirements for these three locations are identified in Section 2, along with required features. This LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.2 Background. Historically, the 193d Communication Squadron acquired local TS through the 38th Contracting Office using a Government-driven Statement of Work (SOW), which limited the contractor to providing services using legacy systems and equipment. Local TS does not include long-distance or Defense Switching Network (DSN) services, which are beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63-138 “Acquisition of Services.” These services are considered Information Technology (IT) In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74 “Telecommunications Services.” The requirement herein represents the site’s performance-based requirements for local “dial-tone” and ancillary services as defined herein. As a part of the new process, the Government encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer

(CO).

1.3 Period of Performance (PoP). The Period of Performance shall be 1 Base Year of and the inclusion of four 12-month option years.

1.4 Outages.

1.4.1 Scheduled Outages: The Contractor shall notify the Government POC via email and/or phone of any scheduled outage that will affect any telecommunication service.

The Contractor shall inform the Government POC NLT thirty (30) days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the Government POC via email and/or phone of the need for any scheduled service outages.

Such outages shall be scheduled to minimize inconvenience to users. The Government POC must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages.

1.4.2 Unscheduled Outages: If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Government POC shall assign the category of the outage and establish the repair priority. The Contractor shall notify the Government POC verbally within 24hrs of problem(s) and follow-up with documentation via email within time specified for each outage type.

1.4.3 Outage Procedures: The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption;

• Duration;

• Start and stop times;

• Affected equipment, lines, and buildings

• Restoration action (what service was impacted and how service was restored)

1.4.4 Outage Priority, Restoration of Service, and Maintenance: The Contractor shall respond to and restore service outages. The Government POC shall declare the outage restoration priority level. The outage restoration priority level is determined by the mission impact as a direct result of the outage and shall be categorized as the following:

1.4.4.1 Catastrophic Outage: A catastrophic outage requires immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95% or more of equipped lines and/or trunks. A catastrophic outage is normally a sudden and widespread disaster stemming from the result of a man made or natural disaster in which property and site network infrastructure are completely destroyed. The The Contractor shall respond to the outage NLT one (1) hour of receipt of notification by the Government POC and advise the Government POC of its restoration procedures for the catastrophic situation. The Contractor shall provide updates to the Government POC every four (4) hours on the status of restoration actions via phone and/or email.

1.4.4.2 Emergency Outage: An emergency outage demands rapid action.

“Emergency” is defined by the Government as any outage that severely hampers the Air Force mission and can be restored within the restoration parameters. The Contractor shall respond to the outage NLT one (1) hour of receipt of notification by the Government POC. The Contractor shall restore service NLT eight (8) hours from the time the Contractor responds to the Government notification.

1.4.4.3 Serious Outage: A serious outage demands timely action, as such as degraded service or a fault condition that makes the system perform at a level less than that for which it is designed. The Government POC can declare any outage as a serious outage if an outage significantly affects the mission of the Government. The Contractor shall respond to the outage NLT one (1) hour of receipt of notification by the Government POC. The Contractor shall restore service NLT twenty four (24) hours from the time the Contractor responds to the Government notification.

1.4.4.4 Routine Outage: A routine outage minimally disrupts service to property, equipment, and site infrastructure. The Government POC can declare any outage as a routine outage if an outage does not seriously affect the mission, but does hamper day-to-day operation of the Government installation. The Contractor shall respond to the outage NLT one (1) hour of receipt of notification by the Government POC. The Contractor shall restore service NLT two (2) calendar days from the time the Contractor responds to the Government’s notification.

1.5 Services Summary.

1.5.1 Services Summary (SS) Table:

Performance

Element Number

Performance Objective

PWS

Paragraph

Performance Threshold

1 Perform and provide local access at the designated circuit demarcation points identified in Section 2 to this PWS.

Section 2 Continuous operation local phone service 24/7/365 with 99.9% availability

2 Notify the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage.

1.4.1 Timely and detailed

notification provided 100% of time

Performance Element Number

Performance Objective

PWS

Paragraph

Performance Threshold

3 Responds and restores Catastrophic Priority service outages as coordinated with the Government POC.

1.4.4 and 1.4.4.1

Timely response to notification and timely restoration of services provided 100% of the time

4 Respond and restore Emergency Priority service outages as coordinated with the Government

POC.

1.4.4 and 1.4.4.2

Timely response to notification and timely restoration of services provided 100% of the time

5 Respond and restore Serious Priority service outages as coordinated with the Government

POC.

1.4.4 and 1.4.4.3

Timely response to notification and timely restoration of services provided 100% of the time

6 Respond and restore Routine service outages as coordinated with the Government POC.

1.4.4 and 1.4.4.4

Timely response to notification and timely restoration of services provided 100% of the time

1.5.2 Inspection: The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract. The parameters established by the “Performance Threshold” column of the services summary table 1.5.1 shall be relied on as measurable acceptable parameters. Any service provided that do not comply wuth these parameters shall be considered unacceptable.

1.5.3 Grade of Service: Locations carrying contracted voice grade transmissions which is packetized for transport across an IP, MPLS, or other IXC system. Systems will require grade of service (GoS), implemented as quality of service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic. Vendor will ensure QoS is implemented end to end to include Sub-contracted external LEC/CLECfacilities.

Implementation strategies may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked Differentiated Services Codepoint (DCSP) values within packets or pre-contracted data flows.

1.6 Government Provided Space and Services.

1.6.1 Securing and Safeguarding: The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.6.2 Rack Space: There shall be a cumulative total of 56 units of rack space provided by the Government divided as follows:

• Middletown (Bldg (B) 76 Room 137): 26 units;

• Fort Indiantown Gap (B 1-510): 26 units; and

• State College (B 10 1st Floor Communication Rm): 4 units.

1.6.2.1. Contractor-provided relay rack(s) at each demarcation point. Equipment installed will be plugged into power on the same rack its installed in.

1.6.3 Environmental Controls: The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

1.6.4 Wall Space: The Government will also provide wall space. Contractor will ensure wall-mounted devices’ interconnections of fiber, copper or power cables are run neatly with cable management, and are not run in walkways or in ways that would present a safety hazard. Contractor will consult with Government POC to determine signal and power cable paths.

1.7 Personnel.

1.7.1 The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.

1.7.2 Personnel must be able to be cleared by JNET and NCIC background checks performed by base Security Forces.

1.7.3 Personnel must not be reasonably suspected of being a terrorist or belong to an organization with known terrorism links/support.

1.7.4 The installation must be able to verify contractor personnel’s claimed identity.

1.7.5 There must not be reasonable basis to believe the contractor personnel has submitted fraudulent information concerning his or her identity.

1.7.6 There cannot be reasonable basis to believe personnel will attempt to gain unauthorized access to classified documents, information protected by the Privacy Act, information that is proprietary in nature, or other sensitive or protected information.

1.7.7 There must not be a reasonable basis to believe the contractor personnel will unlawfully or inappropriately use an access credential outside the workplace.

1.7.8 There cannot be reasonable basis to believe, based on contractor personnel’s criminal or dishonest history, that issuance of an access credential poses an unacceptable risk to the installation/mission.

1.7.9 Contractor personnel must not have been/be barred from entry/access to a Federal installation or facility.

1.7.10 Contractor personnel must not be wanted by Federal or civil law enforcement authorities, regardless of offense or violation.

1.7.11 Contractor personnel must not have had any conviction for espionage, sabotage, treason, terrorism, or murder.

1.7.12 Contractor personnel’s’ name cannot appear on any Federal or State agency’s watch list or hit list for criminal behavior or terrorist activity.

1.7.13 Contractor personnel must not have been been convicted of a firearms or explosive violation within the past ten years.

1.7.14 Contractor personnel must not have been convicted of sexual assault, armed robbery, rape, child molestation, child pornography, trafficking in humans, drug possession with intent to sell or drug distribution.

1.7.15 There cannot be reasonable basis to believe, based on the contractor personnel’s material, intentional false statement, deception, or fraud in connection with Federal or contract employment, that issuance of an access credential poses an unacceptable risk to the installation/mission.

1.7.16 There cannot be a reasonable basis to believe, based on the nature or duration of contractor personnel’s alcohol abuse without evidence of substantial rehabilitation, that issuance of an access credential poses an unacceptable risk to the installation/mission.

1.7.17 There cannot be a reasonable basis to believe, based on the nature or duration of contractor personnel’s illegal use of narcotics, drugs, or other controlled substances without evidence of substantial rehabilitation, that issuance of an access credential poses an unacceptable risk to the installation/mission.

1.7.18 No statutory or regulatory bar can prevent contractor personnel’s contract employment; or would prevent Federal employment under circumstances that furnish a reasonable basis to believe that issuance of an access credential poses an unacceptable risk to the installation/mission.

1.7.19 Contractor personnel must not have knowingly and willfully engaged in acts or activities designed to overthrow the U.S. Government by force.

1.7.20 Contractor personnel must not have had a conviction of a Misdemeanor 1, Felony 3, 2 and 1 within 10 years.

1.8 Government Emergency Telecommunications Service (GETS).

1.8.1 GETS will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site.

Authorized users are provided access to an emergency service by dialing 0/1+710-NXX- XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the Government.

1.9 Interconnection Agreements, and Cutover Plans.

a) In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link, or as an addendum, to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.

b) For Government planning and funding purposes, the Contractor, as industry experts, is required to inform the Government of their anticipated cutover time frame. The Contractor shall develop and submit an Initial Cutover Plan to the Government with their technical quote. A Final Cutover Plan is required to be submitted NLT ten (20) working days after contract award. This plan shall include installation of the initial required services for cutover of LTS requirements, along with the recommended time frame to complete each phase of the cutover process. The Contractor shall coordinate deviations from the finalized Cutover Plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider’s equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the Cutover Plan does not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the Contractor.

1.9.1 Cutover Plan Content. The Cutover Plan shall contain, at a minimum, the following site specific information:

1. Overview/Scope of plan, indicating proposed timeframe to complete cutover.

2. A detailed Implementation Plan in working days to complete requirements listed in PWS as site-specific (see Section 2). The use of a Gantt or Milestone chart to illustrate your plan is suggested.

3. Conditions/Support required prior to the start of cutover;

4. A listing of Offeror responsibilities;

5. A listing of proposed Government responsibilities;

6. Key Departments essential to the Offeror’s Installation and Cutover Plan available to participate in routine progress meetings with the Government on a weekly or bi-weekly basis.

7. Key POC List for Contractor, Customer Site and Government Contracting Office must be included in the Final Cutover Plan. (Include names, title/role in cutover, direct phone numbers and direct email addresses.

1.10 Safety, Health and Fire Protection Requirements: The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.

This PWS does not require any special safety precautions outside OSHA standards. The Contractor shall follow all base regulations and policies regarding security, safety, and environment and federal, state, and local regulations, as applicable.

2.0 Site Specific Requirements

2.1 Required Services and Features.

2.1.1 The Contractor shall provide the following Government line of local commercial communications services for Harrisburg IAP AGS, PA at Middletown, Fort Indiantown Gap and State College at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Section.

The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here in Section 2 and in the Pricing Schedule.

2.1.2 The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.

2.2 Middletown, PA: The Government telephone switching system is identified as an Avaya Definity with the 7.x, and where the switching system is located in B 76, 76 Constellation Court, Middletown PA 17057.

2.2.1 Direct-Inward-Dialing (DID) Directory Numbers.

2.2.1.1 The following table is for reference only identifying current DID’s.

NPA- NXX-XXXX DID Directory Numbers

(717) 948-2100 to 2599 500

(717) 948-2608-2629, 2640, 2641, 2648, 2649, 2660-2686, 2690-2693, 2698, 2917-2920, 2980-2999, 3025, 3037, 3057, 3058, 3059, 3062, 3063, 3070-3080, 3081-3099

(717) 948-3100 to 3299 200

(717) 948-3502, 3503, 3507, 3508, 3519, 3528, 3529, 3537-3540, 3546, 3547, 3549, 3562, 3563, , 3565, 3567, 3569, 3571, 3630, 3631, 3637-3639, 3647-3649, 3701, 3739, 3760-3769, 3804, 3819, 3880-3899, 3901, 3910, 3912, 3920, 3925, 3926, 3932, 3934, 3935, 3937, 3938, 3940, 3949, 3951, 3960, 3964, 3968, 3978, 3979

TOTAL 900

2.2.2 Exchange and Access Lines.

2.2.2.1 Commercial Subscriber Lines. The contractor shall add and service two

(2) new Commercial Subscriber Lines as identified by the following table:

(NPA)-NXX-XXX Type Services and Optional Features

Demarcation

Organization & End Demarcation Location

TBD (Add) Analog Modem/fax capable B 76, 76 Constellation Court, Middletown PA 17057

193SOW Finger Print

TBD (Add) Analog Modem/fax capable B 76, 76 Constellation Court, Middletown PA 17057

Remote Management

2.2.2.2 Hot Lines. The contractor shall be aware of the following existing line as it is provided by Susquehanna Area Regional Airport (SARAA) and comes into the base Communication Room. This will not require service from this PWS and is identified by the following table:

Circuit ID (Name) How used

Serving Demarcation Destination Demarcation

Estimated Mileage

Organization, Location, & Purpose

717-097-4503

4PLNA825165

Auto Ring down

3.FDDJ589839..PA

Bldg 76, 76 Mustang Alley, Middletown PA 17057.

Harrisburg Tower Bldg 513 Harrisburg IAP 17109

3 193 Base Ops Bldg 76, Room 115

FIRE/CRASH CKT (TF-

17-02) FOR MDTN

FIRE/CRASH ALERT

SYSTEM

2.2.3 Local Exchange and Access Trunks.

2.2.3.1 Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks.

2.2.3.2 The contractor shall provide sevice to existing line identified by the table below.

ISDN PRI Circuit ID D-Channel 2 Way Channel/B-Channel Qty & Signaling

(PRI Q.931):

Demarcation

102T1ZF/10IPZD666464PA 1 23 B 76

2.2.4 E911 Compatibility: At Middletown the 911 traffic is routed to the base control center and they handle or route the 911 calls to the appropriate agencies.

2.2.5 Special Services: Example diagrams of vendor circuit/trunk routing supporting attachment 1 and 2 requirements are provided. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment, and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

2.2.6 Service Routing: Contractor shall submit a service routing diagram (reference Attachment 1) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 1.9.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

2.3 State College, PA: The base telephone switching system is identified as an Avaya Definity with the 7.x, and where the switching system is located in B 10, 1776 Minute Man Lane, State College, PA 16803.

2.3.1 Direct-Inward-Dialing (DID) Directory Numbers.

2.3.1.1 The contractor shall provide an additional 50 DID’s. The following table is for reference identifying current DID’s.

NPA- NXX-XXXX DID Directory Numbers

HEIMBACH, GALEN S MSgt USAF ANG 193 SOCS/SCXP This paragraph can be deleted at this time as we do not have this type of service. Once this service is available, we will most likely have to do a modification to the contract.

814 235-5013, 814 235-5019, 814 235-5032, 814 235-5079, 814 235-5239, 814-235- 5001 to 5006, 814-235-5008 to 5009, 814-235-5021 to 5027, 814-235-5034 to 5036, 814- 235-5038 to 5055, 814-235-5059 to 5061, 814-235-5063 to 5067, 814-235-5070 to 5073, 814-235-5075 to 5077, 814-235-5081 to 5084, 814-235-5086 to 5089, 814-235-5091 to 5094, 814-235-5096 to 5099

(814) 235-5100 to 5199 100 814-235-5201 to 5208, 814-235-5210 to 5212, 814-235-5214 to 5218, 814-235-5220 to 5222, 814-235-5226 to 5231, 814-235-5234 to 5236

(814) XXX-XXXX to XXXX (Add) 50

TOTAL 250

2.3.2 Exchange and Access Lines.

2.3.2.1 Commercial Subscriber Lines. The following table shows five (5) exisitng Commercial Subscriber Lines (CSL) and are listed for reference only.

These are to be replaced by the service being added in 2.3.3.2. These five (5) lines are to remain up and operational until the new line of service in 2.3.3.2 is up and operational and they can be transferred.

(NPA)-NXX-XXX Type Services and Optional

(814)237-3693 Analog Basic Services (BS), Flat Rate (FR)

1776 Minute Man Lane, State College, PA 16803

193 AOG

(814)237-3793 Analog Basic Services (BS), Flat Rate (FR)

1776 Minute Man 193 AOG

(814)237-3795 Analog Basic Services (BS), Flat Rate (FR)

1776 Minute Man 193 AOG

(814)237-3892 Analog Basic Services (BS), Flat Rate (FR)

1776 Minute Man 193 AOG

(814)237-3893 Analog Basic Services (BS), Flat Rate (FR)

1776 Minute Man 193 AOG

2.3.2.2 The contractor shall add and service one (1) new Commercial Subscriber Line as identified by the following table:

(NPA)-NXX-XXX Type Services and Optional

TBD (Add) Analog Modem/fax capable B 10, 1776 Minute Man Lane, State College, PA 16803

Remote Management

2.3.3 Local Exchange and Access Trunks.

2.3.3.1 Local Exchange Access Analog Trunks. The following table shows two

(2) exisitng Access Analog Trunks and are listed for reference only. These are to be replaced by the service being added in 2.3.3.2. These two (2) lines are to remain up and operational until the new line of service in 2.3.3.2 is up and operational and they can be transferred.

Circuit ID

Qty & Type IC Channel Signaling:

Supervision, Addressing, Start

OG Channel Signaling:

Supervision, Addressing, Start

Demarcation

CITY DID

7.DINA.814.235.5100.

01 to 05

5, 2-wire, analog Incoming

(IC)

GS N/A B 10, 1776 Minute Man Lane, State College, PA 16803

City DOD

4.TKNA 10.2.1

Pg 14, 5.3.1, b 814-237-3693, 3793,3795,3892,3893

5, 2-wire, analog Outgoing

(OG)

N/A GS B 10

2.3.3.2 Local Exchange Digital Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) Trunks. The contractor shall add and service one

(1) new ISDN line as identified by the following table. This line will replace the five (5) lines in 2.3.2.1 and the two (2) in 2.3.3.1

ISDN PRI

Circuit ID

D-Channel 2 Way Channel B-Channel

Qty & Signaling

(PRI Q.931):

TBD (Add) 1 23 ISDN PRI B 10

2.3.4 E911 Compatibility: At Middletown the 911 traffic is routed to the base control center and they handle or route the 911 calls to the appropriate agencies.

2.3.5 Special Services: Example diagrams of vendor circuit/trunk routing supporting attachment 1 and 2 requirements are provided. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway

HEIMBACH, GALEN S MSgt USAF ANG 193 SOCS/SCXP This paragraph can be deleted at this time as we do not have this type of service. Once this service is available, we will most likely have to do a modification to the contract.

equipment, and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

2.3.6 Service Routing: Contractor shall submit a service routing diagram (reference Attachment 1) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 1.9.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

2.4 FORT INDIANTOWN GAP, PA: The base telephone switching system is identified as an Avaya Definity with the 7.x, and where the switching system is located in B 1-510, Huntingdon St, Fort Indiantown Gap, Annville, PA 17003.

2.4.1 Direct-Inward-Dialing (DID) Directory Numbers.

2.4.1.1 The contractor shall provide an additional 50 DID’s. The following table is for reference identifying current DID’s.

NPA- NXX-XXXX DID Directory Numbers

(717) 861-1000 to 1299 300

(717) 861-1400-1499 100

(XXX) XXX-XXXX (Add) 50

TOTAL 450

2.4.2 Exchange and Access Lines.

2.4.2.1 Commercial Subscriber Lines. The contractor shall add and service one

(1) new Commercial Subscriber Line as identified by the following table:

(NPA)-NXX-XXX Type Services and Optional

TBD (Add) Analog Modem/fax capable Bldg 9-61 Fisher Ave, Annville PA 17003

Remote management

2.4.2.2 Hot Lines The contractor shall service one (1) existing line as identified by the following table:

Circuit ID (Name)

How used Serving Demarcation Destination

Demarcation Estimated Mileage

Organization, Location, & Purpose

4.DHDA.101463..PE

Auto Ring down replacement service

Bldg P-9-61, 1 Stahr Ave, Fort Indiantown Gap, PA 17003

Harrisburg Tower Bldg 513 Harrisburg IAP 17109

45 Detachment 1 Bomb Range – FAA ATC alert system

2.4.3 Local Exchange and Access Trunks.

2.4.3.1 Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks The contractor shall service one (1) existing line as identified by the following table:

ISDN PRI

Circuit ID

D- Channel

2 Way Channel B-Channel

Qty & Signaling

(PRI Q.931):

Demarcation

4.IPZD.102417

001.GTEN

1 23 B P-9-61, 1 Stahr Ave, Fort Indiantown Gap, Annville, PA 17003

2.4.4 E911 Compatibility: At Middletown the 911 traffic is routed to the base control center and they handle or route the 911 calls to the appropriate agencies.

2.4.5 Special Services: Example diagrams of vendor circuit/trunk routing supporting attachment 1 and 2 requirements are provided. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment, and alert the customer to a link failure; the customer must also have the ability to reach the vendor’s network operations center on a 24/7 basis.

2.4.6 Service Routing: Contractor shall submit a service routing diagram (reference Attachment 1) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 1.9.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

Performance Objective Performance Standard Acceptable Quality

Levels (AQL) Surveillance Method / By Whom

Section 2

Perform and provide local access at the designated circuit demarcation points

Continuous operation local phone service

24/7/365

99.9% availability Periodic Inspection / COR

1.4.1

Notify the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage.

Timely and detailed notification provided

100% of time

Provided 100% of time Periodic Inspection / COR

1.4.4 and 1.4.4.1

Responds and restores Catastrophic Priority service outages as coordinated with the Government POC.

Timely response to notification and timely restoration of services

1.4.4 and 1.4.4.2

Respond and restore Emergency Priority service outages as coordinated with the Government POC.

Timely response to notification and timely restoration of

1.4.4 and 1.4.4.3

Respond and restore Serious Priority service outages as coordinated with the Government POC.

Timely response to notification and timely restoration of services provided 100% of the time

1.4.4 and 1.4.4.4

Respond and restore Routine service outages as coordinated with the Government POC.

Timely response to notification and timely restoration of

Attachment 1

Diagram 1

TRADITIONAL LEGACY

Pump House

Off Govt Quarters

Apple

Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange

Carrier (CLEC) Dial Central Office (DCO)

Remote Switch/PBX

Off Premise

Voice Grade

Hotline 2 - Wired Alarm

# of BRI and CSL

Medical Facility

Police Dept

Foreign City DCO 583 Claire Blvd

# of BRI and CSL

4 - Wired Data

# of PRIs and DIDs

Main Site DCO 1234 AF Road, Any Base, USA

GOVT

SWITCH

GOVT

MDF

# of PRIs and DIDs

Foreign Exchange

Trunk

Outside Local LATA

Attachment 2

VENDOR/LEC/ILEC

NETWORK

PRI

LEC Provided BRI

CPE

(SIP)

GIG

Ether

Govt Provided

Unified Communications IP Network

Legacy Services & Equipment

Multifunction Edge Router

Edge Boundary Controller (if available)

Diagram 2

UTILIZING SIP TRUNKING