Attachment 1 - PWS for Stand-Alone Server_1.30.24.pdf

Performance Work Statement (PWS) SmarTrack Stand-Alone Server Upgrade

30 January 2024

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide personnel, equipment, tools, materials, supervision, other items, and personnel services necessary to perform onsite installation and set-up of the SmarTrack server, SmarTrack server software Update 2023, connectivity of four client machines to server, power back-up device, hardware, and new user training as well as maintenance services as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The current SmarTrack stand-alone server was installed in the Consolidated Maintenance and Storage Facility (CEMSF) in 2013. It has surpassed its lifecycle and no longer capable of supporting the increased property accountability data and four client machines for the CEMSF. The server consistently lose power and must be manually turned on two to three times a week. This causes the back-up device to intermittently back-up data files.

1.3 Scope: The Contractor shall provide non-personal service(s). The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services. The Contractor shall perform to the standards and acceptable quality levels identified in this PWS and associated contract documents.

1.4 Objectives: The objective of this contract is having a new stand-alone SmarTrack server including a power back-up device delivered and installed with SmarTrack server software update 2023 to include updated connectivity to four SmarTrack client machines. Maintenance shall be provided as needed on a yearly basis or each approved option year of the contract.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) days after date of contract award.

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within 10 days. If the Government has provided comments, the Contractor shall then have 10 days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than 5 days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (etc. timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

(e) How the Contractor will ensure all keys issued will remain controlled items

(Paragraph 1.7 Key Control);

(f) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials;

(g) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(h) How the Contractor will file and save all Quality Control related documents for the life of the contract plus 5 years.

1.5.1.1 An Analysis of Quality Control and Timeliness of Submittals shall be provided to the COR within 30 days upon completion of each option period or Task Order

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within 48 hours of identifying those issues. Verbal reports shall be followed up by written reports within 48.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October

Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0730 to 1600, Monday through Friday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0730 to 1600, Monday through Friday. The Government facility is closed during local or national emergencies, administrative closings, or similar Government directed facility closings. Closings and will be communicated by the Contracting Officer to the Contractor.

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of 0800 to 1530, Monday through Friday. The facility is closed during local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 Contractor Work Plan: RESERVED

1.5.5 Training Holidays: RESERVED

1.5.6 Place of Performance: The work to be performed under this contract will be performed at the Consolidated Equipment Maintenance and Storage Facility, 2605 Lee Road, Fort Jackson, SC 29207.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: RESERVED

1.6.2 Personnel Security Clearance Requirements: RESERVED

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

Based on recent guidance from the Secretary of the Army and COS Army, Senior Commanders and supporting garrison leadership are not authorized to grant unescorted installation access without the required identity proofing and vetting using the National Crime Information Center Interstate Identification Index (NCIC-III).

Civilian personnel requesting access must have a valid reason to be on the federal installation, be sponsored by a DOD Civilian/military card holder and be favorably vetted against the FBI's database. Once these conditions have been met, we will issue credentials in the form of either a pass or DOD identification card from the DBIDS System that we currently have in place. (Defense Biometric Identification System. Personnel not affiliated with DOD and/or not vetted against NCIC- III or for a short-term visit, must escorted while on the installation. National Crime Information Center Interstate Identification Index (NCICIII) and Terrorist Screening Database (TSDB) Criteria for Denial.

Army Senior Commanders will, in the absence of an approved waiver, deny un-cleared individuals unescorted access to the installation based on the results of the NCIC-III and TSDB checks that contain credible derogatory information indicating that the individual may present a threat to the good order, discipline, or health and safety on the installation. Such derogatory information includes, but is not limited to, the following:

a. The NCIC-III contains criminal arrest information about the individual that causes the senior commander to determine that the individual presents a potential threat to the good order, discipline, or health and safety on the installation.

b. The installation is unable to verify the individual’s claimed identity based on the reasonable belief that the individual has submitted fraudulent information concerning his or her identity in the attempt to gain access.

c. The individual has a current arrest warrant in NCIC, regardless of the offense or violation.

d. The individual is currently barred from entry or access to a federal installation or facility.

e. The individual has been convicted of crimes encompassing sexual assault, armed robbery, rape, child molestation, production or possession of child pornography, trafficking humans, drug possession with the intent to sell or drug distribution.

f. The individual has a U.S. conviction for espionage, sabotage, treason, terrorism or murder.

g. The individual is a registered sex offender.

h. The individual has a felony conviction within the last 10 years, regardless of the offense or violation.

i. The individual has been convicted of a felony firearms or explosives violation.

j. The individual has engaged in acts or activities designed to overthrow the U.S. Government by force.

k. The individual is identified in the TSDB as known to be or suspected of being a terrorist or belonging to an organization with known links to terrorism or support of terrorist activity.

When this capability becomes available to DoD, installation access control personnel will strictly follow the Federal Bureau of Investigations published engagement protocols.

*Only Government officials whom the senior commander designates will perform fitness determinations. Designations will be in writing by duty position and codified in local guidance.

1.6.3.1 Installation Pass Log: RESERVED

1.6.3.2 Individual Termination or Expiration of Employment: RESERVED

1.6.3.3 Contract Termination or Cancellation: RESERVED

1.6.3.4 Common Access Cards (CAC) and CAC Log: RESERVED

1.6.4 Background Checks: RESERVED

1.6.4.1 U.S. Citizen: RESERVED

1.6.4.2 Local Nationals and Third Country Nationals: RESERVED

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel. Government issued access badges shall not be worn outside the gates of the Consolidated Equipment Maintenance and Storage Facility where visible to the general public.

1.7 Key Control: RESERVED

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: RESERVED

Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves, to include proper marking of signature blocks in correspondence, to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports, produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.1 RESERVED Contractor workspace (staging site, on-site office, desk or work area, etc.)

shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees.

1.12.2 Contractor Identification Badges: RESERVED

1.13 Contractor Travel: The Contractor may be authorized travel expenses at rates no higher than the substantive provisions of the Joint Travel Regulation (JTR), IAW FAR Part 31.205-46, and the limitation of funds specified in this contract. All travel requires Government approval and authorization 30 days prior to scheduled travel.

1.13.1 Other Direct Costs (ODCs): The contractor may be required to provide other direct materials in support of this PWS. Other direct materials/costs are costs not previously identified as direct material cost or indirect costs that can be identified specifically with a final cost objective. All contractor furnished materials requires Government approval and will be authorized to the extent that is necessary for performance of this requirement. Labor is not permitted to be proposed as an ODC. For proposal purposes, a Contract Line-Item Number (CUN) shall be established at an estimated Not-to-Exceed (NTE) amount for each year. Some typical ODCs are: medical exams, DBA insurance, internet costs for communications while deployed, and uplifts on pay, danger/post hardship.

1.14 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.15 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.16 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.17 Organizational Conflict of Interest (OCI): RESERVED

1.18 Phase In /Phase Out Period: RESERVED

1.19 Safety: The following provides information pertaining to Safety and Accident Prevention:

1.19.1 Fire and Safety Requirements:

1.19.1.1 Fire Prevention and Protection:

a. The Contractor and Contractor employees shall comply with AR 420-90, Fire and Emergency Services, and National Fire Prevention Association guidelines.

b. Installation fire prevention personnel may make periodic routine inspections for compliance.

1.19.1.2 Safety Program:

a. The Contractor shall implement a safety program to ensure that all operations and activities comply with Occupational Safety and Health Administration (OSHA) standards and other safety and health local general consensus standards. Contractor shall provide a copy of Site Specific Safety Plan to the government (Fort Jackson Installation Safety) for review prior to start of project work on Fort Jackson.

b. The Contractor shall be thoroughly familiar with all safety and health requirements of this PWS in accordance with OSHA national consensus standards, including the requirement to establish a site specific standard operating procedure in accordance with OSHA Directives CPL 02-00-124 and CPL 2-0.124--Multi-Employer Citation Policy (Dec. 10, 1999), Multi-employer Worksite Policy.

c. The Government has the right to inspect and test all services related to safety standards, to the extent practicable at all times and places during the term of the contract. The Government shall perform inspections and tests in a manner that will not unduly delay the work.

1.19.1.3 Protective Items: To comply with OSHA, Contractor personnel shall use protective clothing and equipment whenever and wherever required in the performance of services as determined in the contractors standard operating procedures related to tasks included in this PWS.

1.19.1.4 Safety Instructions:

a. The Contractor shall provide initial indoctrination and continuing instruction to all employees to http://www.dimoc.mil/resources/limitations/ enable employees to conduct their work in a safe manner and to recognize and report hazardous conditions to the appropriate offices for corrective or abatement action. Initial indoctrination shall be provided for safe work practices; proper use, care, and maintenance of equipment; reporting hazards, accidents, and mishaps; unexploded ordnance; employee responsibility for accident prevention and fire prevention; fire evacuation routes and internal shelter areas.

b. Unexploded Ordnance training: Unexploded ordnance (UXO) items at Fort Jackson may exist throughout the post. All contractor personnel are required to take a short educational class (3Rs video) on what to do if they suspect unexploded ordnance at Fort Jackson. The video can be viewed at the following web site:

https://authoring.denix.osd.mil/uxo/3rs-training/

Once complete with the video training, download your completion certificate and provide to Fort Jackson Safety Office or your Contracting Officer Representative (COR).

1.19.1.5 Notification of Accidents and Damage to Government Equipment Property:

a. General requirements for reporting accidents and loss or damage to Government property are contained in AR 385-10, and DA PAM 385-40 for the Performance of Contract Property Administration.

b. Damage to Government property must be reported regardless of the dollar amount of damage.

The Contractor shall provide immediate notification of property damage to the hand receipt holder and the COR. The Contractor shall prepare a Report of Accident, U.S. Army Accident Report, DA Form 285. Forward the original and one copy to the KO within five (5) workdays after a reportable accident occurs.

1.19.1.6 Injuries: The Contractor shall immediately notify the designated Government representative of any injury to a Contractor employee. The Government will advise the Contractor if additional information or forms are required. The Contractor shall prepare an OSHA form 301 and forward to the COR and KO within five (5) workdays after a recordable accident occurs. OSHA Accident reporting for contracted employees will be the responsibility of the contractor in accordance with 29 CFR 1904 and 1925.

1.20 Environmental Compliance: The following provides information on Environmental Compliance.

1.20.1 Environmental Compliance Plan and Program: RESERVED

1.21 Required Training: The following provides information on training require https://authoring.denix.osd.mil/uxo/3rs-training/

1.21.1 Anti-Terrorism (AT) Level I Training: All Contractor employees, including subcontractor employees, who are employed under the contract, shall complete AT Level I Training within 30 calendar days contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 30 calendar days after employment of new personnel. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR (or to the Contracting Officer if a COR is not assigned) within 30 days after completion of this training by all employees and subcontractor personnel. AT Level I training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training every twelve (12) months as required by local AT policies. Contractor shall submit certificates of completion within 30 days after completion of this training.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training.

Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Certification of the training shall be provided to the COR within 30 days after completion of the training.

1.21.2 OPSEC Training: All Contractor employees, including subcontractors, shall complete Level I OPSEC training within fourteen days of employment under this contract. Certification of the training shall be provided to the COR or Contract Officer within thirty days after completion of the training OPSEC Level I training is available at http://www.cdse.edu/catalog/elearning/GS130.html.

Contractor personnel must complete refresher training every 12 months Certification of the training shall be provided to the COR within 30 days after completion of the training.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR, who will contact the local OPSEC Officer at their assigned location for classroom training.

Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer.

1.21.3 Personally Identifiable Information (PII): RESERVED

1.21.4 iWATCH Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within calendar days of new employees commencing performance with the results reported to the COR NLT calendar days after contract award.

1.22 Government Property and Services: RESERVED

https://jkodirect.jten.mil/

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line-item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - means property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day – means, unless otherwise specified, a calendar day.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Property - means all property owned or leased by the Government.

Government property includes both Government-furnished and Contractor-acquired property.

Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - means an authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

High Level Objective (HLO) – means a key overarching result-based objective for a project necessary to achieve the project’s vision. HLOs are similar to Level 2 in a Work Breakdown Structure. Each HLO may contain several statements to flesh out the areas necessary to meet the objective.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – means the specific results-based activities required to satisfy HLOs. A statement contains a result, the context of the statement, and the required action(s). Statements focus on “what” is to be accomplished; however, they are not prescriptive in describing “how” the outcome is to be achieved. Each HLO may have several statements to flesh out the areas necessary to meet the objective. Statements are similar to Level 3 in a Work Breakdown Structure.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

ACOR Alternate Contracting Officer's Representative AE Army in Europe AFARS Army Federal Acquisition Regulation Supplement AHA Activity Hazard Analysis AOR Area of Responsibility AR Army Regulation AT Anti-terrorism ATCTS Army Training Certification Tracking System CAC Common Access Card CCE Contracting Center of Excellence CEMSF Consolidated Equipment Maintenance & Storage Facility CFE Conventional Forces Europe CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center

DoD Department of Defense FAR Federal Acquisition Regulation FRG Federal Republic of Germany GFP Government Furnished Property HLO High Level Objective HIPAA Health Insurance Portability and Accountability Act of 1996 IA Information Awareness IAC Installation Access Control IACO Installation Access Control Office ID Identification IGCE Independent Government Cost Estimate IT Information Technology JTR Joint Travel Regulation JPAS Joint Personnel Adjudication System KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OPSEC Operations Security PA Property Administrator PII Personally Identifiable Information PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program RA Requiring Activity RCO Regional Contracting Office SIGE Safety and Health Protection Plan TE Technical Exhibit USAG United States Army Garrison USAREUR United States Army Europe UOM Unit of Measure

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: The Government will provide Microsoft SQL server 2019 software and Microsoft Windows Server 2022.

3.2 Facilities: The Government will provide administrative workspace in building 2605. “The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of this property, the Contractor shall replace or repair the damage at no expense to the Government as the Contracting Officer directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.”

3.3 Utilities: The Government will provide electrical outlet sources necessary for the Contractor to fulfill the work outlined in the PWS. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves, light switches, etc. after using the required amount to accomplish tasks requiring the use of the utilities.

3.4 Equipment: The Government will provide telephone, printer, and fax machine if necessary for the Contractor to fulfill work outlined in the PWS.

3.5 Special Tooling and Test Equipment: RESERVED

3.6 Materials: RESERVED

3.7 Training: The Government will provide the following training: AT Level 1 Awareness Training.

3.8 Common Access Cards (CAC): RESERVED

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform services as described in the PWS and associated contract documents, except for those items specified in Part 3 Government Property and Services.

4.2 Secret Facility Clearance: RESERVED

4.3 Materials: The Contractor shall furnish materials, supplies, and equipment necessary to meet the requirements under this PWS.

4.4 Vehicles and Equipment: RESERVED

4.5 Background Checks): The Contractor shall provide Background Checks in accordance with this PWS and as determined by the Government.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide a new stand-alone SmarTrack server that meets or exceeds 4- 480 GB hard drive RAID, 0 Hot Swap, 32 GB memory, Intel Zeon Processor, Power Back-up Device for power outages, LAN Cables, Multi Plug Power and Double UPS Protection with a seven (7) year warranty. The Contractor shall provide SmarTrack Server software update 2023. Cost including shipping.

5.2 Tasks: Tasks consist of the following:

5.2.1 Configure Network Server: The Contractor shall configure the server as configuration will be essential for ensuring the performance, stability, and security of the server as well as the network. The Contractor shall set-up user accounts, configure network settings, install, and configure applications, set up shared resources, configure security measures, set server back-up, and test server.

(a) STD: User accounts are verified, and permissions are working correctly.

(b) STD: Server is 100 percent configured correctly and running at its optimal level.

5.2.2 Provide SmarTrack Server Software Update 2023:

(a) STD: Install SmarTrack software update shall fix any existing bugs from older SmarTrack software.

(b) STD: Provide better compatibility with new hardware.

(c) STD: Provide new features and less vulnerability to security issues.

5.2.3 Connectivity of Four (4) Client Machines to New SmarTrack Server: Contractor shall ensure connectivity of four client machines to the new SmarTrack server.

(a) STD: Client machines must be on same network as server.

(b) STD: Client machines must be mapped to server.

5.2.4 The Contractor shall provide a 7-year hardware warranty with repair or replacement in no more than 48 hours.

(a) STD: The Contractor shall establish 7-year hardware warranty once installation and set-up is completed.

5.2.5 The Contractor shall provide all installation hardware, brackets, zips, comer mounts, and new user training to include software and tutorial manuals.

(a) STD: The Contractor shall conduct new user training using tutorial manuals after the completion of installation and set-up.

5.2.6 The Contractor shall provide one onsite service call per year, 24/7/365, Includes all travel cost for up to 24 hours of onsite service to fix and/or repair SmarTrack hardware and software networks.

(a) STD: The Contractor shall perform onsite services as needed once per year to fix and/or repair SmarTrack hardware and software networks.

5.3 Service Contract Reporting (N/A)

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

6.1.1 Department Of Defense Contract Security Classification Specification (DD Form 254)

6.1.2 Department of Defense Security Agreement (DD Form 441)

6.1.3 National Industrial Security Program Operating Manual (DoD 5220.22-M)

6.1.4 Installation Access Control (AE Reg 190-16)

6.1.5 The Army Physical Security Program (AR 190-13)

6.1.6 Contractor Identification (AE Reg 27-715)

6.1.7 U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)

6.1.8 Information Assurance Workforce Improvement Program (DoD 8570-M)

6.1.9 Information Assurance Training Certification and Workforce Management Directive (DoDD 8570.01)

6.1.10 Information Assurance (AR 25-2)

6.1.11 Electromagnetic Compatibility Directive (2004/108/EC)

6.1.12 Policies and Procedures for Property Accountability (AR 735-5)

6.1.13 Security of Unclassified Army Property (sensitive and Non-Sensitive) (AR 190-51)

6.1.14 Department of the Army Information Security Program (AR 380-5)

6.1.15 The Army Safety Program (AR 385-10)

6.1.16 Fire Prevention and Protective Services (AR 420-90)

6.1.17 Inventory Management Supply Policy Below Wholesale Level (AR 710-2)

PART 7

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A – Performance Requirements Summary

7.2 Technical Exhibit B – Deliverables Schedule

7.3 Attachment 1 – Estimated Workload Data RESERVED

7.4 Attachment 2 – Historical Workload Data RESERVED

7.5 Attachment 3 – Government Property (GP) RESERVED

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

PERFORMANCE

OBJECTIVE

STANDARD PERFORMANCE

THRESHOLD

ACCEPTABLE

QUALITY

LEVELS (AQLs)

METHOD OF

SURVEILLANCE

PRS#1 - PWS para 5.1 The Contractor shall provide a new stand-alone SmarTrack server that meets or exceeds 4- 480 GB hard drive RAID, 0 Hot Swap, 32 GB memory, Intel Zeon Processor, Power Back-up Device for power outages, LAN Cables, Multi Plug Power and Double UPS Protection with a seven (7) year warranty. The Contractor shall provide SmarTrack Server software update 2023.

The contractor shall install and set-up SmarTrack server with SmarTrack server software update 2023, back-up devices for power outages, LAN cables, multi plug power, and double UPS protection. Establish current data files through connectivity of four client machines.

100% Compliance

100% Inspection, COR Validation

PRS#2 - PWS para 5.2.1 The Contractor shall configure the server as configuration will be essential for ensuring the performance, stability, and security of the server as well as the network.

The Contractor shall set-up user accounts, configure network settings, install, and configure applications, set up shared resources, configure security measures, set server back-up, and test server.

Contract shall ensure user accounts are verified, and permissions are working correctly. Server is 100 % configured and running at its optimal level.

PRS#3 - PWS para 5.2.2 The Contractor shall provide SmarTrack Server Software Update

Contractor shall install SmarTrack software update 2023 which shall fix any existing bugs from older SmarTrack software and provide better compatibility with new hardware, new features and less vulnerability to security issues

PRS#4 - PWS para

5.2.3 The Contractor

shall establish connectivity of Four (4) Client Machines to New SmarTrack Server.

Contractor shall ensure connectivity of four client machines. Client machines must be on same network as server.

Client machines must be mapped to the server.

PRS#5 – PWS para 5.2.6 The Contractor shall provide one onsite service call per year, 24/7/365, Includes all travel cost for up to 24 hours of onsite service to fix and/or repair SmarTrack hardware and software networks.

The Contractor shall perform onsite services as needed once per year to fix and/or repair SmarTrack hardware and software networks.

100% Compliance 100% Inspection, COR

PRS #6 - Service Contract Reporting (SCR) PWS 5.3 and CLIN 0001

The Contractor shall completely fill in all the information in the format using the following web address www.sam.gov The contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement.

Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. If contract period of performance ends prior to September 30, the contractor has 30 days from end date of the contract to complete the

SCR

requirement.

Zero Deviation from Standard

100% Inspection http://www.sam.gov/

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

1. Quality Control Program (QCP) per paragraph

1.5.1 of the Performance Work Statement

(PWS)

Once within 10 days after contract award and no later than 30 days prior to any anticipated changes

One each Electronic delivery

The Contracting Officer (KO) and Contracting Officer’s Representativ e

(COR)

2. Analysis of Quality Control and Timeliness of Submittals per paragraph

1.5.1.1 of the Performance Work Statement

(PWS)

within 30 days upon completion of each option period

One each Electronic delivery

Contracting Officer’s Representativ e

(COR)

3. Notification of issues or potential issues that might affect the performance per paragraph

1.5.1.2 of the Performance Work Statement

(PWS)

within 48 hours of identifying those issues.

Verbal reports shall be followed up by written reports within 48

4. Copy of Site Specific Safety Plan to the government per paragraph

1.21.1.2 of the Performance Work Statement

(PWS)

Prior to start of project work on Fort Jackson.

One each to the Contracting Officer

Electronic delivery

Through the Contracting Officer (KO) for Installation Safety Office

5. Copy of Anti- Terrorism (AT) Level I Training Certificate per paragraph 1.23 within 30 calendar days of contract start date

One each for each contractor employee

Electronic delivery

The Contracting Officer (KO) or

COR

of the Performance Work Statement

(PWS)

6. AT Level I Training Refresher Training within 30 calendar days of training.

One each for each contractor employee

Electronic delivery

The Contracting Officer (KO) or

COR

7. Complete OPSEC level 1 training available at http://www.cdse.

edu/catalog/elea rning/GS130.ht ml within 30 days of employment under this contract.

One each for each contractor employee

Electronic delivery

The Contracting Officer (KO) or

COR

8. Submission of the OPSEC Level I awareness Refresher Training within 30 calendar days of training.

One each for each contractor employee

TECHNICAL EXHIBIT B DELIVERABLES SCHEDULE