Attachment 1 - PWS.pdf

PERFORMANCE BASED WORK STATEMENT (PWS)

FOR

LOCAL TELECOMMUNICATION SERVICES (LTS)

AT

LITTLE ROCK AIR FORCE BASE ARKANSAS

1.0. OBJECTIVE 2

1.1. BACKGROUND 2

1.2. SCOPE 2

1.2.1. Continuation of Mission Essential Services During Crisis 2

1.2.2. Transmission Equipment and Cables 2

1.3. OUTAGES 3

1.3.1. Scheduled Outages 3

1.3.2. Unscheduled Outages 3

1.3.3. Outage Procedures 3

1.3.4. Outage Priorities, Restoration of Services 3

1.3.4.1. High Priority Outage 4

1.3.4.2. Medium Priority Outage 4

1.3.4.3. Low Priority Outage 4

2.0. SERVICE DELIVERY SUMMARY 6

2.1. INSPECTION OF ALL SERVICES 6

2.2. CONTRACTING OFFICER REPRESENTATIVE 6

3.0. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, & SERVICES 7

3.1. SAFEGUARDING GOVERNMENT 7

3.2. EQUIPMENT RACKS 7

3.3. ENVIRONMENTAL CONTROLS 7

3.4. MAIN FRAME 7

4.0 GENERAL REQUIREMENTS 8

4.1. PERSONNEL 8

4.2. GOVERNMENT EMERGENCY TELECOMMUNICATIONS (GETS) 8

4.3. INSTALLATION AND CUTOVER 8

4.3.1. Installation Plan 8

4.3.2. Cutover Plan 9

4.4. SAFETY, HEALTH, AND FIRE PROTECTION 9

5.0. APPENDICES 10

APPENDIX 1 – SITE SPECIFIC REQUIREMENTS 11

APPENDIX 2 – DEFINITIONS AND ACRONYMS 16

Local Telecommunication Service PWS Little Rock AFB

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1.0. OBJECTIVE

This Local Telecommunication Service (LTS) will provide essential local area Telecommunication Services (TS) and features supporting Little Rock AFB. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. This LTS will support the installation 24 hours a day/seven days a week/365 days a year (24/7/365).

1.1. BACKGROUND

Local Telephone Services (TS) does not include long-distance or Defense Switching Network (DSN) services, which are beyond the scope of this action. Due to changes in technology, equipment, and processes, it has become evident that the Government should acquire these services in a performance-based manner, consistent with the principles contained in Air Force Instruction (AFI) 63-138. These services are considered information technology (IT) in accordance with (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 239.74. The requirement herein represents the site’s performance-based requirements for local “dial-tone” and ancillary services as defined herein. As a part of the new process, the Air Force (AF) encourages the Contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems, or applications to the Contracting Officer (CO).

1.2. SCOPE

The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS.

These services shall include any equipment, wiring or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government’s current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement.

1.2.1. Continuation of Mission Essential Services During Crisis Continuation of Mission Essential Services during Crisis. In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.237-7023, it is determined that PWS paragraphs 1-4 are essential for Contractor performance during a crisis situation. In the event of a crisis, additional areas may be identified by the CO.

1.2.2. Transmission Equipment and Cables

The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the base demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Contracting Officer Representative (COR) prior to any installation. The Government does not authorize aerial cable installations.

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1.3. OUTAGES

1.3.1. Scheduled Outages

The Contractor shall notify the COR of any scheduled outage that will affect any TS. The Contractor shall inform the COR at least 30 days in advance of the scheduled outage and provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the COR in writing or email the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, based upon Government user work schedules. The COR must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption

• Duration

• Start and stop times

• Affected equipment, lines, and buildings

• Restoration Action (what service was impacted and how service was restored)

1.3.2. Unscheduled Outages

If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Communications Focal Point (CFP) and COR will assign the category of the outage and establish the repair priority. The Contractor shall notify the CFP and COR verbally of problem(s) and follow-up with written documentation within time specified for each outage type.

1.3.3. Outage Procedures

The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:

• Reason for interruption

• Duration

• Start and stop times

• Affected equipment, lines, and buildings

• Restoration Action (what service was impacted and how service was restored)

1.3.4. Outage Priority, Restoration of Service, and Maintenance (Mission Essential) The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the COR within the time limits indicated below. For mission-essential functions, the COR will identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the COR. In the event that the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor’s control) IAW the TSP and RPL during a crisis situation, the Contractor shall notify the COR as expeditiously as possible and use its best efforts to cooperate with the Government in the Government’s efforts to maintain the continuity of operations. If the COR determines that the outage restoration time frames cannot be met for other non-mission essential functions, the COR can declare any outage restoration priority level as high to medium to low if the outage significantly affects the mission of the Government.

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1.3.4.1. High Priority Outage

A High Priority Outage is normally a sudden and widespread disaster stemming from the result of a man-made or natural disaster in which property, equipment, and site infrastructure are completely destroyed.

The Contractor shall respond to the outage within one hour of notification by the CFP or COR and advise the CFP and COR of its restoration procedures for a catastrophic situation. The Contractor shall provide the CFP or COR with four-hour updates on the status of restoration actions.

The following defines a High Priority Outage:

Loss or degradation to any single or multiple SIP Trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/Database/SAN), supporting wireline/Fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

• Complete loss of SIP trunking capability to the government facility regardless of the source location of the outage.

• Partial loss of SIP trunking capability to the government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) fall below 25% of system capacity.

• Partial loss of SIP trunking capability to the government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) and/or the Dropped Call Rate (DCR) exceeds 50% of system capacity.

• Loss of greater than 75% to 100% of total call handling capability of any legacy analog communications system.

1.3.4.2. Medium Priority Outage

A medium priority outage may be a sudden or widespread disaster stemming from the result of a man-made or natural disaster, which disrupts service to property, equipment, and site infrastructure. The Contractor shall respond to the outage within 24-hours of notification by the COR.

The following defines a Medium Priority Outage:

Loss or degradation to any single or multiple SIP Trunk(s), to include supporting systems infrastructure(Core Unified Communication Servers/Database/SAN), supporting wireline/Fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

• Partial loss of SIP trunking capability to the government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) fall below 75% of system capacity.

• Partial loss of SIP trunking capability to the government facility regardless of the source location of the outage when the Dropped Call Rate (DCR) exceeds greater than 5% and less than 50% of system capacity.

• Loss of greater than 25% to 75% of total call handling capability of any legacy analog communications system.

1.3.4.3. Low Piority Outage

A low priority outage minimally disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site within five days of notification by the COR.

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The following defines a Low Priority Outage:

Loss or degradation to any single or multiple SIP Trunk(s), to include supporting systems Infrastructure (Core Unified Communication Servers/Database/SAN), supporting wireline/Fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:

• Partial loss of SIP trunking capability to the government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) fall below 90% of system capacity.

• Partial loss of SIP trunking capability to the government facility regardless of the source location of the outage when the Dropped Call Rate (DCR) exceeds greater than 1% and less than 10% of system capacity.

• Loss of greater than 1% and less than 25% of total call handling capability of any legacy analog communications system.

1.3.4.4. After Action Reports

The Contractor shall notify the LRAFB after any service outages are repaired. From the time of receipt of the notification that services have been fully restored, the Contractor shall respond and coordinate with the COR, within the time limits indicated below, with an after action report detailing all procedures identified in section 1.3.3. Outage Procedures

Mission Essential = 24 hours High Priority = 48 hours Medium Priority = 72 hours Low Priority = 72 hours

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2.0. SERVICE DELIVERY SUMMARY

The service summaries, performance objectives and performance thresholds in the table below identify key areas of work performed by the contractor.

Performance Objective

PWS

Reference

Performance Threshold (Monthly)

Perform and provide local access at the designated circuit demarcation points identified in Appendix 1 to this PWS

1.2 Continuous operation local phone service

24/7/365 with 99.999% reliability

Inform the COR at least 30 days in advance of scheduled outage providing a detailed explanation for the outage

1.3.1 Timely and accurate notification provided 95% of

the time

Respond and restore High Priority service outages in accordance with TSP and RPL, and/or the defined outage severity as coordinated with the COR

1.3.4.1 Timely and accurate notification provided 99% of

the time

Respond and restore Medium Priority service outages in accordance with TSP and RPL, and/or the defined outage severity as coordinated with the COR

1.3.4.2 Timely and accurate notification provided 99% of

the time

Respond and restore Low Priority service outages in accordance with TSP and RPL, and/or the defined outage severity as coordinated with the COR

1.3.4.3 Timely and accurate notification provided 95% of

the time

2.1. INSPECTION OF ALL SERVICES

The service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items), to the extent practicable at all times and places during the term of the contract.

2.2. CONTRACTING OFFICER REPRESENTATIVE (COR)

The COR is the Government representative responsible for telecommunications activities identified in Air Force Manual (AFMAN 17-1202). After services are authorized by the CO, the Contractor shall coordinate with the COR prior to the installation, removal, expansion, and/or replacement of equipment.

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3.0. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3.1. SAFEGUARDING GOVERNMENT PROPERTY

The Contractor shall be responsible for safeguarding all Government property provided for contractor use.

The contractor shall secure Government facilities, property, and materials before leaving a facility. The Contractor shall safeguard the Government furnished facilities and material contained therein.

3.2. EQUIPMENT RACKS

The Government will provide three standard 8-foot by 19” equipment racks for the installation of the Contractor’s provided transmission equipment. The floor space shall be coordinated with the COR to accommodate Contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s), for Contractor equipment in the demarcation point.

3.3. ENVIRONMENTAL CONTROLS

The Government will provide sufficient environmental controls to maintain humidity and temperature within the Contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the Contractor’s equipment within manufacturer’s specifications.

3.4. MAIN FRAME

The Government will also provide one complete column of vertical main frame area to accommodate up to a 1,000 pair copper cable. No wall space is required to support this requirement.

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4.0. GENERAL REQUIREMENTS

4.1. PERSONNEL

The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement and appropriate personnel are qualified and certified to perform the requirements listed herein, including those qualifications and certifications required by Original Equipment Manufacturer (OEM) to maintain, install, or operate the equipment covered by this contract.

4.2. GOVERNMENT EMERGENCY TELECOMMUNICATIONS SERVICE (GETS)

GETS will be used in an emergency or crisis situation when the Public Switched Telephone Network (PSTN) is congested and the probability of completing a call over normal telecommunication means has significantly decreased. The Contractor must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Authorized users are provided access to an emergency service by dialing 0/1+710-NXX-XXXX. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers and the call is billed to the United States Government. The Contractor shall not provide 10-10 dial around for this LTS.

4.3. INSTALLATION AND CUTOVER

In the event that the award is made to the incumbent contractor, no installation/cutover plans are required and this PWS section does not apply. In the event the award is made to a non-incumbent contractor, the incoming contractor shall perform a site survey, if necessary, of the installation area after contract award.

The contractor shall develop an installation and cutover plan for submittal to the Government no later than (NLT) 15 calendar days. The Government requires 15 working days to review and provide comments/acceptance. The contractor shall provide a final plan, NLT 10 working days, after receipt of Government comments from the COR. The contractor shall not commence on-site installation and cutover until the contractor receives Government acceptance of the service installation and cutover plan.

Installation of the initial required services for cutover of local LTS requirements, along with the recommended time frame to complete the cutover process, are specified in Appendix 1 to this PWS. The contractor shall coordinate deviations from the final installation plan with the COR prior to any work being accomplished in the affected area. The contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/ discontinued upon successful cutover. At this point, the contractor shall inform the base representative that the incumbent’s equipment is no longer needed and may be removed by the incumbent. Any omissions or discrepancies in either or both of the installation or cutover plans do not relieve the contractor of its responsibility to install, cutover, and perform all services identified in this requirement.

It is the contractor’s responsibility to resolve any issues associated with these efforts, within a time agreed upon by the base representative and the contractor.

4.3.1. Installation Plan

The Installation Plan shall, at a minimum, contain the following site specific information:

• Description of new equipment to be installed (include any site support required to support this installation).

• Detailed location of equipment to be installed.

• Floor Plan Layout.

• Installation schedule.

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4.3.2. Cutover Plan

The Cutover Plan shall, at a minimum, contain the following site specific information:

• Conditions/Support required being in place prior to the start of cutover.

• A detailed listing of actions/events that must occur for successful cutover of all items identified in the Appendix 1.

• A listing of the awarded contractor responsibilities.

• A listing of Government responsibilities

• A dialing test plan to ensure ported numbers work correctly

• A dialing test to access the Government Emergency Telecommunications Services (GETS)

4.4. SAFETY, HEALTH, AND FIRE PROTECTION REQUIREMENTS

This PWS requires no special safety precautions outside of OSHA standard safety requirements.

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APPENDICES

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APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

A.1.0. REQUIRED SERVICES AND FEATURES

The Contractor shall provide the following baseline of local commercial communications services for Little Rock AFB at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here and in the Pricing Schedule.

The base telephone switching system is identified as an AVAYA Call Manager with the V7 software version, and where the switching system is located in Building 988 Cannon Drive.

The base Communication Services Officer (CSO) is:

Quang C. Tran/Lt. Col.

Commander, 19CS 988 Cannon Drive Little Rock AFB, AR 72099 Phone: 501-987-3735 Fax: 501-987-7995 quang.tran.1@us.af.mil

The base technical representative is:

Robert M McGowen/GS-11 Telecomm Specialist / COR 988 Cannon Drive Little Rock AFB, AR 72099 Phone: 501-987-3074 Fax: 501-987-1260 robert.mcgowen.4@us.af.mil

A.1.2. DIRECT-INWARD-DIALING DIRECTORY NUMBERS

(NPA) NXX-XXXX DID Directory Numbers

(501) 987-0000 to 8999 9000

TOTAL 9000

A.1.3. EXCHANGE AND ACCESS LINES

A.1.3.1. Commercial Subscriber Lines The number of commercial lines is: 2. Under the number in the column, state whether the CSLs are fed to a PBX. If so, then determine if CSL is Ground Start (GST) or Loop Start (LPS) and annotate accordingly by each CSL.

mailto:matthew.tempia@us.af.mil mailto:kevin.fletcher.1@us.af.mil

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APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

(NPA) NXX-XXXX Type Services and Optional Features

Demarcation Organization & End Demarcation

Location

(501) 982-4324 Analog Basic Service, connected to modem used to measure sewage flow rate.

1100 Cannon Dr.

LRAFB, AR

72099

19 CES

Golf Course Pedestal No Address / No Zip

(501) 982-7594 Analog Basic Service, connected to modem used to measure sewage flow rate.

1100 Cannon Dr.

LRAFB, AR

72099

19 CES

Golf Course Pedestal No Address / No Zip

A.1.3.2. Hot Lines.

NOT APPLICABLE

A.1.4. LOCAL EXCHANGE AND ACCESS TRUNKS.

A.1.4.1. Local Exchange Access Analog Trunks.

NOT APPLICABLE

A.1.4.2. Local Exchange Access Digital Trunks.

NOT APPLICABLE

A.1.4.3. Local Exchange Digital (ISDN PRI) Trunks.

ISDN PRI

Circuit ID

D- Channel

IC B-Channel Quantity & Signaling:

(PRI Q.931)

OG B-Channel Quantity & Signaling:

(PRI Q.931)

2 Way Channel

B-Channel Quantity & Signaling

(PRI Q.931)

Qty

Demarcation

PRI #1

00/IPXX/104768

/CTCA

1 23 1100 Cannon Dr.

LRAFB, AR

72099

PRI #2

00/IPXX/104769

/CTCA

1 23 1100 Cannon Dr.

LRAFB, AR

72099

PRI #3

00/IPXX/104770

/CTCA

1 23 1100 Cannon Dr.

LRAFB, AR

72099

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APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

All PRI signaling is as follows:

Signaling Type: NFAS D-Channel Protocol: NI2 Digits Out To CPE: 7 Incoming Hunt: Ascending Interface: CSU

A.1.5. FOREIGN EXCHANGE (FX) LINES / TRUNKS

NOT APPLICABLE

A.1.5.1. Analog FX Line/Trunks.

NOT APPLICABLE

A.1.5.2. Foreign Exchange Digital Trunks.

NOT APPLICABLE

A.1.6. TRANSPORT CHANNELS.

NOT APPLICABLE

A.1.7. DATA POINT-TO-POINT CIRCUITS.

NOT APPLICABLE

A.1.8. CIRCUIT EXTENSION.

NOT APPLICABLE

A.1.9. PUBLIC LISTINGS.

NOT APPLICABLE

A.1.10. TELEPHONE DIRECTORIES.

Contractor is not required to provide a telephone directory.

A.1.11. DIVERSITY / DIVERSE ROUTING.

NOT APPLICABLE

A.1.12. E911 COMPATABILITY.

All calls made to 911 from the 501-987 NNX are handled by first responders on Little Rock AFB

A.1.13. MISSION ESSENTIAL SERVICES.

The Contractor shall submit a written plan describing how it will continue to perform the essential contractor services designated in Paragraph 1.2.1 of the PWS.

A.1.14. SPECIAL SERVICES.

Example of vendor circuit/trunk routing supporting Appendix 1 requirements. These examples apply to ANG and Base sites with switches and/or PBX configuration, for Traditional Legacy or SIP Trunking delivery. NOTE- In diagram 2, SIP configuration, the “Gateway” will be vendor provided.

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APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

Diagram 1

EXAMPLE OF TRADITIONAL VENDOR PROVIDED

Pump House

Off Base Quarters

Apple

Medical Facility

Vendor / LEC / CLEC DCO 14980 Telephone

Police Dept

Remote Switch/PBX

Foreign City DCO 583 Claire Blvd

# of BRI and CSL

Off Premise

Voice Grade

Hotline

Wired Data

Wired Alarm

# of PRIs and DIDs

Main Site DCO 1234 AF Road, AnyBase USA

BASE

SWITCH

BASE

MDF

# of BRI and CSL

# of PRIs and DIDs

Foreign Exchange

Trunk

Outside Local LATA

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APPENDIX 1 – SITE SPECIFIC REQUIREMENTS

Diagram 2

EXAMPLE OF SIP VENDOR PROVIDED

Pump House

Off Base Quarters

Apple

Medical Facility

Vendor / LEC / CLEC

DCO

14980 Telephone

Police Dept

Remote Switch/PBX

Foreign City DCO Claire Blvd

# of BRI and CSL

Off Premise

Voice Grade

Hotline

Wired Data

Wired Alarm

# of PRIs and DIDs

Main Site DCO 1234 AF Road, AnyBase USA

BASE

SWITCH

BASE

MDF

GATEWAY

(VENDOR

PROVIDED)

# of BRI and CSL

# of PRIs and

Foreign Exchange

Trunk

Outside Local LATA

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APPENDIX 2 – DEFINITIONS AND ACRONYMS

Table A - DEFINITIONS

TERM DEFINITION

Appendix 1 Defines the Little Rock AFB requirements detailing locations on circuit delivery.

Call Setup Success Rate

(CSSR)

(As defined by ITU) The fractionalized amount of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed.

Circuit Termination Circuit termination at the Government installation includes the MDF for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ- 45 jack fields if directed by COR to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities.

Communications Focal Point

(CFP)

A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to government users of the communication systems, Commercial Subscriber lines

(CSL)

A CSL is defined by Government standards as a voice grade subscriber line serving directly from the Contractor’s central office switch to customer’s location.

Competitive local exchange carrier (CLEC)

A telephone company that competes with the already established local telephone business by providing its own network and switching.

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Defective Service A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Dropped Call Rate (DCR) (As define by ITU) The fractionalized amount of calls that experience a lost connection after a successful initial call establishment.

DS-1 A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second (baud). DS1 is commonly used to multiplex 24 DS0 channels. Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second.

Flat Rate A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract.

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APPENDIX 2 – DEFINITIONS AND ACRONYMS

Table A - DEFINITIONS

TERM DEFINITION

Government Emergency Telecommunications Service

(GETS)

GETS is a White House-directed emergency phone service provided by the National Communications System (NCS) in the Cyber Security & Communications Division, National Protection and Programs of the Department of Homeland Security. GETS supports Federal, State, local, and tribal Government, industry, and non-Governmental organization (NGO) personnel in performing their National Security and Emergency Preparedness (NS/EP) missions. GETS provides emergency access and priority processing in the local and long distance segments of the Public Switched Telephone Network (PSTN).

It is used in an emergency or crisis situation when the PSTN is congested and the probability of completing a call over normal or other alternate telecommunication means has significantly decreased. The servicing LEC must have NPA (710) in the switch to allow access to the GETS line assigned to a specific site. Dialing 0/1+710-NXX-XXXX provides access to an emergency service for authorized users. The 710 NPA provides access to a tariffed service of the GETS interexchange carriers (AT&T, MCI WorldCom, and Sprint) and the call is billed to the U.S. Government. Web link:

http://gets.ncs.gov/

Incumbent Local Exchange Carrier (ILEC)

The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications Act of 1996 provided local exchange service to specific area.

Interconnection Agreement A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic. These agreements are present in both public switched telephone networks and the Internet.

Intra LATA Local toll service (also called intra-LATA, local long distance, or regional toll service) provides calling within a geographic area known as a Local Access and Transport Area (LATA). Per-minute toll charges usually apply to these calls.

Key Personnel Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

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APPENDIX 2 – DEFINITIONS AND ACRONYMS

Table A - DEFINITIONS

TERM DEFINITION

Local Exchange Access and Service Areas

The local exchange access service areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required. Access to the local exchange shall include Operator Assistance, and Directory Assistance.

Physical Security Actions that prevent the loss or damage of Government property.

Quality Assurance The Government procedures to verify that services being performed by the

Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP)

An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Reliability The probability that a system will not fail during a specified period of time.

Resilience The ability of a system to recover to its normal operating form after a failure or an outage.

Session Initiation Protocol

(SIP)

(As defined by IANA & RFC’s) a communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP based Unified Communication System

Session Initiation Protocol (SIP) Trunking

SIP trunking is a Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephone service providers (ITSPs)

SIP Trunk An IP based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels

SIP Trunk An IP based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels

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APPENDIX 2 – DEFINITIONS AND ACRONYMS

Table B - ACRONYMS

ACRONYM EXTENDED

ABW/SC Air Base Wing Security Commander AETC Air Education and Training Command AF Air Force AFI Air Force Instruction AFMC Air Force Material Command AFPD Air Force Policy Directive AIS Automated Information Systems BTS Base Telephone Switch CDR Contract Discrepancy Report CO Contracting Officer LTS Local Telecommunication Service CSLs Commercial Subscriber Lines DCO Dial Central Office DID Direct In Dial DISA Defense Information Systems Agency DMARC Demarcation Point DOD Department of Defense EMSEC Emissions Security FCC Federal Communications Commission FOIA Freedom of Information Act FOUO For Official Use Only FPCON Force Protection Condition FSO Facility Security Officer GETS Government Emergency Telecommunications Service IA Information Assurance IAW In Accordance With ID Identification JTR Joint Travel Regulations MFR Memorandum For Record NAC National Agency Check NACI National Agency Check Investigation NCS National Communications System NS/EP National Security and Emergency Preparedness NGO Non-Governmental Organization NLT No Later Than PRI Primary Rate Interface PUC Public Utility Commission PWS Performance Based Work Statement PSTN Public Switched Telephone Network

Version 1.0 / May 25, 2023

pg. 20

APPENDIX 2 – DEFINITIONS AND ACRONYMS

Table B - ACRONYMS

ACRONYM EXTENDED

QCP Quality Control Plan RAM Random Antiterrorism Measures RPL Restoration Priority List SS Services Summary TSP Telecommunications Services Priority USAF United States Air Force USC Unit Security Section