Attachment 1 - PWS.docx

Solicitation Number

Performance Work Statement (PWS) For

Mountain Home AFB Dining Facility Services

Mountain Home AFB (MHAFB), ID

24 October 2024

1. GENERAL INFORMATION.

1.1. Description of Work. The contractor shall provide all personnel, labor, supervision, management, supplies, tools, equipment, parts, materials, transportation, shipping & delivery, and all other items and services necessary to provide complete support of the Wagon wheel Dining Facility at Mountain Home AFB, Idaho. All work shall be accomplished in accordance with this Performance Work Statement (PWS), all applicable federal, state, local laws, regulations, manufacturer’s specifications, and commercial practices. Contractor tasks include, but are not limited to, the following: coking, food preparation, serving and replenishing food, preparing vegetable and fruit for the salad bar, cleaning facilities, equipment , and utensils; performing cashier services; handling foods, supplies, and equipment; decorating the facilities, maintaining quality control; ensuring operation maintenance and minor/major repair of food service equipment; and in the event of contingency, perform all required tasks to include continued service. The estimated qualities of work are listed in Appendix 2, workload estimates. The contractor shall submit documentation upon request as identified through the PWS. Requests for such reports (i.e. headcounts, accounting, QC inspections) for Government review shall be coordinated through the Contracting officer’s Representative (COR).

1.2. Contract Changes/Additional Work. At future dates, the government reserves the right to incorporate, add, remove, and/or modify quantities of work within the scope of this requirement. At times, due to the nature of work, it may be necessary to modify this requirement on an as-needed basis. Additionally, there may be a need for ‘one-time’ requirements or special sub-contracting opportunities in order to fulfill the requirement needs. Any future changes to this requirement will be negotiated and incorporated in the contact via contract modification, whether by negotiation, or based on priced line items currently incorporated within the contract.

1.3. Publications. The contractor shall perform all work associated with this requirement detailed within this SOW, in accordance with the applicable publications below. The contractor shall follow these publications for the duration of the contract. The contractor must stay up to date on the below publications and shall immediately implement all changes. The latest editions of the following publications and standards shall apply:

1.3.1. AFI 48-103, Health Promotions

1.3.2. AFI 48-116, Food Safety program

1.3.3. AFI 63-138, Acquisitions of Services

1.3.4. AFMAN 34-240, Food Service Program Management

1.3.5. AFMAN 65-604, Appropriation Symbols and Budget Codes

1.3.6. HQ USAFA Instruction 65-103, Financial Management Policy

1.3.7. AFMAN 48-147, Tri-Service Food Code

1.3.8. AF Form 27, Food Service Customer Survey

1.3.9. AF Form 79 (Controlled Form), Cash Collection Record

1.3.10. AF Form 1038, Food Service Evaluation Checklist

1.3.11. AF IMT 1038, Scoresheet

1.3.12. AF Form 1254, Register of Cash Collections Sheet

1.3.13. AF Form 1305, Receipts for Transfer of Cash & Vouchers

1.3.14. DD2973, Food Operations Inspection

1.3.15. AF Form 282, Un-announced Spot Check of Cashiers.

1.3.16. AF Form 1297, Hand Receipt

1.3.17. SFS Form 30, Installation Access Form

1.3.18. ServSafe Food Handlers

1.3.19. ServSafe Managers

1.4. Hours of Operation. The contractor shall maintain operating hours at the Wagon Wheel dining facility as listed in Appendix 1. During the required service hours for the facility, any authorized patron may select foods from a complete menu.

1.4.1. Holidays. The wagon wheel Dining Facility is open on all holidays. The contractor shall plan for increased attendance that may occur at thanksgiving and Christmas, and additional service hours if necessary. The Government will provide holiday schedules during thanksgiving, the Christmas season, and other special occasions to the contractors at least five (5) calendar days before the date of the event.

2. REQUIREMENTS. The contractor shall perform all work associated with the requirement based on this section.

2.1. Food Service Operations. The Wagon wheel Dining facility is dedicated to providing gul meal service and meet the nutritional needs of the Department of Defense (DoD) personnel who are authorized to utilize the facilities. The dining facility is a full-service dining facility to include carry out service. Additionally, the dining facility offers boxed meals for passengers and crew in support of flying missions and Grab ‘n’ Go to customers in support of ground operations.

2.2. Customer Eligibility. The primary customers at the dining facility are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in Government dining facilities at the expense of the Government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their own expense. Officers and civilians under TDY status may also be authorized to dine in the facility. The installation commander may authorize retirees, dependents and guests to occasionally eat in the dining facility in accordance with AFMAN 24-240 Appropriated Funds Food Service Program Management. Cashiers shall refer to cashier instruction book, the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The contractor shall ensure only authorized individuals are served.

2.3. Operational Requirements and Specific Tasks.

2.3.1. Carryout (Grab ‘N’ Go). The contractor shall prepare, assemble, stock, and maintain carryout items (to include: sandwiches, desserts, salads, fruits, container lunches) for each meal periods per AFMAN 34-240. Contractor will use re-useable carryout containers or expendables provided by the government.

2.3.2. Re-useable Container Program. For reusable container program, the contractor will restock tokens in re-usable container machine every meal period, or as needed. Cashier shall receive tokens from customer during check-out, and place tokens in predetermined location. Transport container cart when no more than 75 percent fill, to be washed and sanitized IAW Military Public health standards and Tri-Service Food Code. Return the cart to the re-useable container machine once uploaded. Replace cart liner when soiled, or as needed. Wash and clean re-useable container per manufacturer recommendations. Once dry, restock the containers behind both serving lines. Ask customers to see token before giving out re-useable container.

2.3.3. Service of Food. The contractor shall comply with and refer to the above publications when using the Automated Recipe System provided by the designated shift leader. The Contractor shall use/follow the production log provided by the designated shift leader. The Contractor shall have the required meals for that day per the Food Service production Log on the serving line ten (10) minutes prior to the start of each meal period. The Contractor will serve portions IAW Air Force Line Serving Standards unless the patron requests smaller portions. Perform standard cross panning procedures with partial or empty serving pans. The Contractor shall prepare all produce, fresh fruits, vegetables and specialty items for Salad bar and omelet Bar as directed by the food service production log and/or by the facility manager/shift leader. The Contractor shall replenish the following items after each meal: beverages, dairy, juice, yogurt. Fruit, chips, PB&Js and condiments.

2.3.4. Table Cleaning Service for Main Dining Facility. Clean and Sanitize dining room tables, chairs, or benches, and replenish dining table items (napkins, salt, pepper, condiments, etc.) so they are available to all patrons without waiting.

2.3.5. Customer Service. Contractor employees shall perform all contract duties in a courteous and timely manner.

2.3.6. Guest Flow Rate. Provide sufficient cashier(s) to ensure that patrons can be served at the rate of five (5) guests per minute in main serving line and three (3) guests per minute on short order serving line or breakfast/midnight line.

2.4. Mission Essential and Contingency Services.

2.4.1. Mission Essential Services. IAW Department of Defense Instruction (DoDI) 3020.37. Continuation of Essential Services During Crisis, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined Dining facility services under the PWS are essential and must be performed during a crisis. The Contractor shall continue providing service to the requested organization 24 hours a day until the crisis is over. The Contractor shall submit a contingency plan for operating under said conditions. This plan is due to the CO and COR within 30 days after contract award and shall include how the contractor will ensure continuation of services, contain the employee’s name, address, home phone number, cell phone number, social security number, security clearance, and duty title. Contractor employees, with approved background checks will be allowed unescorted access to the installation for performance of work in a FPCONs except “Delta”. The CO or COR shall notify the contractor of a “Delta” condition as soon as possible after security conditions have been implemented.

2.4.2. Exercises. The contractor shall provide service during military exercises, accident and rescue operations, civil disturbances, weather warnings, natural disasters, and other emergency operations as determines by the 366th Force Support Squadron commander. The numbers of operations may vary per year. The Contractor shall respond to up to six (6) Operational readiness exercises or inspections (ORE.ORI), military exercises or as needed to actual emergencies or natural disasters during an average year by extending service hours as directed by the Contracting Officer.

2.4.3. Mission Essential. The performance of these services is considered to be mission essential during times of crisis, national disaster, ‘real world’ or national service event. Should such event occur, the CO, or COR shall verbally and in writing advise the contractor of the revised requirements and when the event has concluded. Mission essential contractor personnel shall perform all contractor-provided services listed in this PWS while the base is under emergency conditions. The anticipated workload changes during emergency situations may include, but are not limited to, changes in established duty hours, extended duty hours, increase in personnel utilizing the dining facility. Mission-essential contractor personnel may receive a short-notice requirement to report to the dining facility as military mission requirement dictate. The contractor shall provide contract-required service within two (2) hours of recall notification.

2.4.4. Extended Meal Service Hours. Extended meal service hours are listed in Appendix 1 and are a priced CLIN. However, service hours under this provision may be increased to 24hours a day operation, and ay be implemented as directed by the CO at any time as required to meet military mission requirements. The contractor shall proceed with this work upon issuance of a modification to the contract adding this requirement or upon verbal notification of the CO.

2.4.5. Contingency Services. These are operations that may increase workload, to include performance of serviced during military deployments, mobilization, and surge requirements. The Government will provide seven (7) Calander days notification to the contractor, in advance, to replace a specific number of military cooks and baker and the estimated duration of the requirement, which typically ranges from 14 days (for training exercises -179 days (for contingency operations). When the Government perceives mission accomplishment is endangered, the Government may augment surge requirement beyond the capability of the contractor, after first allowing the contractor the opportunity to meet surge.

2.5. Cashier Services. The Contractor shall perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specifically in this contract. The contractor shall operate the Point of Sales (POS) system provided by the Government. The contractor shall reconcile the cash drawer at the end of each meal service times. Cashiers shall utilize AF Form 1254, Register for Cash Collections, to account for all forms of money at the end of each meal and turn in fund no later than the next business day. At least one cashier shall remain in place during meal periods. Cashiers shall check ID cards and orders for TDY personnel. ESM customers will present their ID cards to verify their entitlements. Cashiers must get permission from military shift leader or the dining facility manager to allow guests without ID cards to fine in the facilities. The contractor shall charge customers the correct price for their meals, register meals into the POS system or other provided accounting procedures accurately, and collect the proper amount of money from customers. Sufficient funds shall be maintained by the contractor to provide change to cash patrons. In the event of a system failure cashiers will use AF Form 79 (Headcount Form) and the approved quarterly price list provided by AFSVA/SVOF. Random Inspections of AF Form 282, unannounced Spot-Check of Cashier, may be performed by the COR during normal hours of operations.

2.5.1. Shortages. The contractor shall identify all shortages and make up the difference on funds at all times (excluding box meal operations). The DFAC manager of DFAC shift leader handles all funds/cashier duties for box meal operations except for the daily deposit. The Air Force retains all overages, and the contractor shall identify its discrepancies.

2.5.2. Change Fund. The contractor shall provide a $75.00 hang fund for the flight meal operation & Ground Support meals, which will be maintained by, and the responsibility of the military personnel from check out until check in. Military personnel shall check out the $75.00 thirty (30) minutes prior to the start of the breakfast shift and shall return the $75.00 to the contractor within thirty (30) minutes of the start of the breakfast shift beginning the following duty day for a total of 24 hour change fund operation between meal periods.

2.6. Sanitation Requirements. The contractor shall comply with all local, state, federal, and Air Force mandated sanitation requirements to include AFI 34-239 Food Service Management Program, AFI 48-116 Food Safety Program and tri-Service food code. All employees shall maintain proper hygiene and appearance, shirt shall remain tucked in during shifts, always displaying a professional appearance. Hats or hairnets are to be worn at all times while in the kitchen preparation and serving areas. Hair shall be tucked under the hat or hair net and not free flowing.

2.7. Housekeeping Services. The contractor shall clean areas that immediately affect customer service to include appearance of the dining facility. These areas include entry and exit foyers, hallways, dining rooms, serving areas, kitchen, salad room, bakery, pot and pan room, dishwashing room, employee and public lavatories, closets, garbage bin, storeroom, walk-in refrigerators and freezers, and offices. The contractor shall supply the cleaning products for the equipment and housekeeping services that meet the standard of the equipment (No Off Brand).

2.7.1. Floor and Carpet Cleaning. The contractor shall clean, mop, sweep and/or vacuum, as appropriate, floors to ensure that they remain free of debris, soil, spills, slip/fall hazards and stains according to commercial standards. Caution signs shall be posted on wet floors. The floors throughout the facility and storage areas shall be professionally cleaned annually.

2.7.2. Wall Cleaning. The contractor shall ensure that walls throughout the facility, storage areas, behind good service equipment and serving lines are cleaned and sanitized. Contractor shall maintain walls to ensure they are free of debris, grease and stains.

2.7.3. Lavatories. The contractor shall spot check lavatories before and during mealtimes to ensure tidiness and supplies are available. The contractor shall clean toilets, urinals, washbasins, sinks, and partitions with germicidal detergent solution. The contractor shall ensure proper cleaning of all exposed surfaces to remove deposits, stains and foreign matter, including those under fixture edges and lips. The contractor shall post daily cleaning schedule and notify the Dining Facility Manager immediately if problem exists.

2.7.4. Kitchen and Dining Area. Clean and sanitize dishes, flatware, pots, pans, all grills, ovens, kitchen, and dining areas in accordance with the Tri-Service Food Code and manufacturers’ manuals.

2.7.5. Windows & Door Cleaning. All window & door areas throughout the facility within 75 inches from the floor (6 feet, and 3 inches) shall be cleaned, dusted, and kept free of debris on a daily basis. Window areas above 75 inches will be cleaned monthly.

2.7.6. Other Housekeeping Tasks. The contractor shall replace burned-out bulbs, florescent tubes in lighting fixtures, and heat lams at a height no more than 10 feet above floor and ground inside and outside of the dining facility with contractor-supplied bulbs and tubes within 24 hours of burn-out. The hood vent filters on the serving lines and in the kitchen shall be cleaned on odd number of days to prevent accumulation of grease in accordance with owner’s manual.

2.7.7. Ground Policing. The requirement includes ground policing including snow and ice removal, the government will provide salt. The contractor shall clean the grounds around each facility as indicated in Appendix 3. The contractor shall ensure all entrances; exits and sidewalks present a neat and clean appearance. If safety hazards exist, the COR will notify a shift supervisor to respond to it immediately.

2.7.8. Outside Appearance. The contractor shall ensure all entrances, exits, stairs, and sidewalks leading to and from the facility (within a 100 foot radius), to include the loading docks, must be free of trash, leaves, cigarette butts, tree branches, snow and ice prior to and throughout each meal period. Tree branches which cannot be removes without assistance such as tree limbs or trees as a result of severe inclement weather will be removed by Ground Maintenance. Notify the FAC manager immediately if trees or branches need removed by Ground Maintenance. Application of ice melt shall be accomplished after snow removal.

2.8. Hazardous materials, Cleaning Chemicals and Waste Management. The contractor shall assist the government by complying with the base recycling program. This may require segregating reuseable and recyclable waster materials by type. The government shall retain ownership of all reuseable waste material. Non-reuseable waster materials (trash and garbage) shall be removed from the facility, by the contractor, and taken to a Government-provided dumpster.

2.9. Major Equipment Maintenance and Repair. The contractor shall provide maintenance and repairs on all incidental GFE listed in Appendix 3. Maintenance on equipment to include: annual calibration of temperature controls for ovens, deep fryers, and all types of grills; repair of all listed equipment and replacement of component parts, hood filter and water faucets. The Government DFAC Manager or designated COR shall determine if the classification and response time required for repairs based on the definition below. In addition, the contractor shall initiate and complete repairs during dining facility business hours within the period od time designated below. If the repairs are not completed within the designated time frame, the contractor shall inform the DFAC manager and then submit a written explanation to the COR and CO stating why the equipment has not been repaired and the estimated date when repairs shall be completed.

2.9.1. Routine. Initiate within 24 hours. Repair within 96 hours after receipt of parts (if required). Normal course of action, standardized actions or procedures that are followed when an item is broken. Work stoppage is minimal.

2.9.2. Urgent. Initiate within 12 hours. Repair within 48 hours after receipt of parts (if required). Compelling o requiring immediate action or attention; imperative; pressing. Work stoppage is probable.

2.9.3. Emergency. Initiate within 1 hour. Repair within 24 hours after receipt of parts (if required). Sudden, unexpected occurrence or occasion requiring immediate action. Work has been stopped and will not continue until this is resolved.

2.9.4. Beyond Repair. If the contractor and Government DFAC Manager determine equipment is beyond economical repair, the contractor, in coordination with the COR shall recommend to the CO, in writing, that such equipment be replaced. The contractor shall include substantiating data to support why the recommended replacement is required. If the equipment is broken and investigation discloses the contractor broke it, then the contractor shall replace it at no cost to the government.

2.9.5. Warranty Repair. The contractor shall provide a professional to connect and disconnect all utility lines to equipment when required, and provide maintenance for the utility line connections. The contractor shall arrange for the repair or replacement of equipment and parts which are covered by a warranty or non-warranty.

2.9.6. Parts and Labor Repair Pricing. If the price of any written single equipment repair exceeds $5000, including parts and labor, the contractor shall obtain a minimum of three (3) competitive quotes. The competitive quotes shall be submitted to the CO and COR to determine if the proposed prices are fair and reasonable. The contractor shall obtain the CO’s written approval before proceeding with the repair and shall ensure the repair is completed satisfactorily. The contractor shall then be reimbursed by the Government, at actual invoice cost to the contractor, for all parts and labor used plus any related special handling costs.

2.9.7. Repair Quality. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contactor shall obtain a minimum of three cost estimates and determine fair and reasonable price before purchase of parts. The contactor shall credit all discounts and rebated to the Government. Used parts, or a credit invoice shall be turned into the Government.

2.10. Preventive and Required Maintenance. Perform preventive and required maintenance IAW manufacturer’s instructions on all equipment. The contractors shall submit an equipment maintenance plan to the CO NLT 15 Calander days following contract award. At a minimum the plan shall specify when calibration of thermostatically controlled equipment shall be accomplished, when preventive maintenance is accomplished, and how maintenance and repairs are documented. The contractor shall establish and maintain a system which will be approved by the CO, to control, protect, preserve, and maintain all Government property. The contractor shall provide all materials and supplies necessary to perform preventive and required maintenance. The contractor shall provide maintenance documentation quarterly.

2.11 Customer Complaints. Customer complaints can be in the form of a written AF Form 27, Ice Comment, or verbal. The contractor shall notify the DFAC Manager of all customer complaints and or resolutions. The DFAC Manager will the submit the customer complaints and or resolutions to the COR and CO for an investigation of the complaint. The Dining Facility manager shall be responsible for initially validating customer complaints. The COR shall make the final determination of the validity of customer complaint (s) in cases of disagreement with customer (s). The COR and CO shall maintain on-site records of all customer complaints and corrective actions.

2.12. Phase-Out. The contractor shall perform a joint equipment inventory with the designated COR, and facility manager no later than five (5) calendar days after contract start date and no later than ten (10) calendar days prior to the completion of each period of performance, including any option periods. The contractor and COR sign a receipt for all incident equipment provided by the government. The contractor and COR shall also jointly determine the working order and condition of all equipment and document their finding on the inventory. Items of equipment missing or not in working order shall be recorded and the CO shall be notified in writing.

2.12.1. Transition. Each bidder shall submit a detailed plan describing methods they intend to employ to smoothly transition from the incumbent contractor to themselves as the potential dining facilities contractor. The plan shall be submitted in conduction with the bid proposal. The plan shall detail names of employees, positions, dates, certificates held (if applicable), and perspective employment dates. As the incumbent, shall provide continuous service while the contract is transitioning and shall complete all activities necessary for a successful transition. When necessary, the incumbent shall allow the successor access to any system for over-the shoulder observation and hands-on training.

2.13. Safety. The contractor shall establish a safety program. The contractor shall submit a copy of the safety program to the CO NLT 14 calendar days following contract award and as changes occur thereafter. As part of the safety program, the contractor shall establish and implement a HAZCOM (hazard communication) plan in the dining facility to inform and train employees on the proper use of chemicals specified in the incidental Government-furnished consumable supply estimate. The contractor will develop the program utilizing manufacturers’ product information and Safety Data Sheets (SDS). The program shall consist of an inventory of hazardous materials used in the dining facility, manufacturers’ SS and instructions on proper use of each material, proper labels on the containers and employee training.

2.14. Training. The contractor shall train employees, maintain all training records and have them available for Government review upon request. Suggest training is Fire Safety, Cashier procedures, Anti-Robbery, and Bomb Threat.

2.14.1. Required Training. The contractor shall ensure that contract supervisors receive food handlers training from an individual designated by the Director of Base Medical Services (DBMS). 208-828-7280. All non-supervisory employees shall be trained in food handling techniques by contact supervisors which have previously attended the food handlers training course. Refresher training is repeated annually or as necessary for personnel to be aware of their responsibilities in safe food handling. A copy of training certificated shall be forwarded to the COR. In additions, it’s required for all contractors to receive SERV Safe Training and for the on-site manager to have SERV Safe managers training providing a copy of the SERV Safe certificates to the COR.

2.14.2. Fire Training. Contractor personnel shall attend annual fire prevention training, provided and scheduled by the Government. The DFAC Manager will schedule the Fire Training and will submit the training certificates or sign in log to the COR upon completion.

2.15. Required Meetings.

2.15.1. Performance Evaluation Meetings, Conferences, and Workshops. Meet with the CO, designated COR, and other government personnel, on a periodic bases or as deemed necessary. The contractor may request a meeting with the CO when it is believed such meeting is necessary. The government may require meeting with the contractor to discuss compliance, performance, improvement, quality, and/or training opportunities. The purpose of these meetings is to foster proactive continuous improvement by analyzing past performance problems as well as exceptional performance levels. These meetings shall review the contractor’s Quality Management System (QMS) effort and the government’s Quality Assurance (QA) function focusing on improving performance. The use of DOD and industry best practices and quality tools/methods shall be explored and implemented whenever possible. The government shall provide meeting minutes.

2.15.2. Post Award Multi-Functional Team (MFT) Meetings. The CO, COR Functional Commander, PM, and other government personnel, as appropriate, and the contractor will meet no less than quarterly to discuss the contractor’s performance. The following issues shall be discussed, opportunities to improve he contract, and modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the contractor to prevent unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of the meetings will be reduced to writing, signed by the CO and any other signatures as deemed appropriate, distributed to all attendees. Should the contractor not concur with the minutes, the contractor shall provide written notification to the CO identifying areas of non-concurrence for resolution.

3. INCIDENTAL GOVERNMENT FURNISHED EQUIPMENT, PROPERTYAND SERVICES.

The Government will provide the facilities, fixtured, equipment, materials and services listed in this PWS.

3.1. Facilities. The government shall furnish or make available facilities as described in Appendix 1. the contractor shall not make alterations to the facilities without specific written permission from the CO. the contractor shall return the facilities to the Government in the same condition, fair wear and tear expected. Wing Safety shall conduct facility inspection annually as required by AFI 91-203, Air Force Consolidated Occupational Safety Instruction.

3.2. Equipment. The Government will furnish the Equipment listed in Appendix 7.

3.3. Subsistence. The Government will provide all food supplies necessary for meal preparation.

3.4. Services. The Government’s Responsibilities.

3.4.1. Government Quality Assurance. The government shall inspect and evaluate the contractor’s performance to ensure services are IAW requirements set forth in this contract. The CO or designated COR shall inspect by validating actual work performance, physically checking an attribute of the completed tasks, checking a management information report, investigating customer complaints, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in PWS and SS. Results of the validation then become the officer Air Force record of the Contractor’s performance. When a performance threshold has not been met or a contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) DD Form 2772 or current inspection list for insurance and return it to the CO within 10 calendar days of receipt.

3.4.2. Evaluations. Evaluations will be provided to the contractor, in writing, within five (5) business days of evaluation. Contractor performance will also be recorded annually in the Contractor Performance Assessment Reporting System (CPARS) database. These evaluations may be used by other government agencies as a record of contractor performance history for the purpose of evaluation in other competitive or noncompetitive acquisitions.

3.4.3. Government Provided. The government will provide quarterly cleaning, maintenance, and repair of exhaust duct system that vent through the exterior of the building IAW owner’s manual. Provide gas, electricity, sewage, and water lines up to and including the supply source for each piece of equipment and sewer lines from floor and wall drains of the building. Alteration, repair, and maintenance of the building. The government will provide building space to be used by the contractor for repairs, maintenance, and parts storage. Local area telephone services will be provided by the Government. Dumpster service is provided as part of the installation wide refuse contract. Cardboard and paper, rinsed aluminum and tin cans, and plastic will be collected during business days as part of the installation wide recycling program.

3.4.4. Mail Distribution. On-base only mail delivery.

3.4.5. Security Forces and Fire Protection. The government shall provide general on base security and fire protection services. Security Police telephone is 8-2256 (on-base) and 208-828-2256 (from all other phones) or both emergency and routine calls. Fire protection emergency phone is 8-0911 (on-base) and 208-828-0911 (from all other phones). The contractor shall adhere to all base fire and security directives and policies of MHAFB. Copies of directives and policies will be provided by the Government.

3.4.6. Pest Control – Entomology. Phone number for Entomology on MHAFB 208-828-6300.

4. GENERAL INFORMATION.

4.1. Contractor Personnel.

4.1.1. Management. Contractor shall appoint in writing to the CO within 10 calendar says following contract aware a contract manager and alternate (s). Any changes to this letter of appointment shall be provided to the CO within three (3) calendar days. These individual (s) will be responsible for contract performance IAW the PWS. The contract manager or alternate will have full authority to act for the contractor on all contract matters. The name of this person, and an alternate or alternates, will act for the contractor when the primary is absent. Managers are not authorized to hold multiple positions.

4.1.2. Conduct. Contractor employees shall not loiter in any working or patron area. Contractor employees shall not sleep in any area of the food service facility. Upon completion of their assigned shift, or after eating, employees shall promptly depart from the food service facility. All employees shall fluently read, write, speak, and understand the English language.

4.2. Contractor Furnished Items and Services.

4.2.1. Contractor Personnel Meals. Contractor personnel who work in the dining facilities under this contract may purchase food and beverages, to be consumed in the facility, 30 minutes before or after their shifts and approximately mid-shift. Employees shall pay for each item at the established price to include the authorizes surcharge. Employees purchasing food shall sign customer receipt tapes, which the contractor retains for each meal period as proof of payment and will provide a copy to the designated Military Food Accountant. This policy does not apply to a spoon-size taste-testing/sampling by personnel assigned to quality control. Employees shall have the option to either purchase meals through the dining facility or bring from an outside source to be stored in the designated refrigerator.

4.2.2. Uniform Requirements. The contractor will provide uniform to each employee prior to the contract start date. Matching uniforms, mess attendant uniform items: contractor personnel shall present a neat appearance. Contract personnel shall be easily recognizable while on the installation in conjunction with this contract. This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection. Dress of office workers will be in good taste and conducive to work with the general public. The uniform will consist of matching or color-coordinated shirts, slacks, aprons, hat, and shoes. All contractor employees will wear name tags (first or last names). Open-toes shoes and sandals are prohibited. The FSO will approve the types and colors of uniforms as well as the standards of dress for supervisors and cashiers. In order to maintain OSHA standards, all contractor employees that are in food service areas shall ensure hair is secured. The contractor will identify himself as a contractor in meetings, telephone conversations, and e-mails and in any correspondence with the Government.

4.2.3. Security Requirements. The contractor and all personnel employed in the performance of this contract, or any representatives of the contractor entering the Government installation, shall abide by all security regulations of the installation and the following security requirements:

4.2.3.1. Base Access. The contractor shall provide a completed 366th Security Forces Form 30 for each employee requiring installation access to the COR within five (5) calendar days following contract award. After approval, the COR will notify the contractor that employees may get their installation access ID at the Visitors Center. The contractor shall furnish a contractor employee roster/access list to the CO within five (5) calendar days following contract award. The contract manager shall update the roster within 10 calendar days of changes and provide to the CO.

4.2.4. Termination. The contractor shall retrieve all identification media, including vehicle passes from employees who depart for any reason before the contract expires i.e. terminated for cause, retirement, etc. and surrender to the COR for appropriate destruction.

4.2.5. Special Functions. The contractors shall decorate and set up the Wagon wheel Dining Facility with Government provided materials for Christmas, thanksgiving, Official functions and specialty meal events/days (directed by Wagon Wheel DFAC Management). Decorative materials may also include Government provided flower arrangements. This will include the decoration of the entryway, dining area, and serving line areas of the Wagon Wheel Dining Facility.

4.3. Interruption of Service. The contractor shall use reasonable diligence to provide a regular and uninterrupted supply of service but shall not be liable to the Government for failure, suspension, diminution, or other variations of service occasioned by or consequence of any cause beyond the control of the contractor, including but not limited to acts of God or of the public enemy, fires. Floods, earthquakes, or other catastrophe; strikes; of failure or breakdown of transmission or other facilities. If any such failure, suspension, diminution, or other variation of service shall aggregate more than 48 hours during any billing period hereunder, a mutually agreed upon equitable adjustment between the contract manager and CO shall be made in the next monthly invoice.

4.4. Contractor Manpower Reporting Requirement. Controlled Unclassified Information (CUI). The contractor shall comply with DoD 5400.7-R, Chapter 4, DoD Freedom of information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting and safeguarding CUI material. See Appendix 4 for more information regarding Uses and Safeguarding of Information.

4.5. Labor. Contractors have the inherent responsibility to track personnel on contract; therefore, the Government does not expect additional costs associated with this requirement. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided via this contract via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.

4.5.1. Reporting Inputs. Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar yes. Contractors may direct questions to the CMRA help desk. See Appendix 4 for more information regarding User Manuals and Reporting Periods.

4.5.2. Effective Dates. The effective date of this requirement is the date of contract award. The contractor shall not implement this action if it believes additional costs will be incurred as a result. In that case, the contractor shall notify the Government prior to the stated effective date that additional costs will be incurred as well as submit an estimate of the additional costs and await further direction from the Contracting Officer.

5. SURVEILLANCE & QUALITY ASSURANCE.

5.1. SERVICE SUMMARY.

5.2. Quality Control. The contractor shall employ their commercial quality control program and procedures to identify, prevent, and ensure non-recurrence of defective services. Through implementation of the contractor’s quality control program/procedures, the Government shall receive quality services meeting the requirements of this contract. All quality control records shall be kept and made available to the Government throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract. The contractor shall provide the QCP to the CO for review and approval NLT 14 Calendar days following contract award. The Government may find the QCP as unacceptable, whenever the contractor’s procedures do not accomplish quality control objective (s). The contractor shall revise the QCP within 10 Calendar days from receipt of notice the QCP is unacceptable.

5.3. Quality Assurance. The Government may use various quality assurance methods to determine the contractor’s compliance with the PWS and the contract requirements in accordance with FAR Clause 52.212-4, Contract Terms and Conditions – Commercial Items (a) Inspection/Acceptance.

5.4. Re-Performance of Non-Conforming Work. Upon inspection of work, any work found to not be in accordance with this PWS/contract shall be re-performed by the contractor at no additional cost to the government.

5.5. Maintaining Records. The contractor shall keep inspection instructions, auditing, and testing current with contract requirements. The inspection instructions, auditing, and testing shall encompass all aspects of the contract. The inspection instructions shall include specific criteria for approval and rejection of services that will be used in each inspection or audit; checklists may be used for the purpose. The contactor shall maintain records of all audits and inspections and make available to the Government upon request. The Quality Assurance (QA) records shall indicate the nature of the number of observations mase, the number and type of deficiencies found, and the nature of corrective and preventive action taken as appropriate.

6. CONTRACT ADMINISTRATION. During performance under contract, the contractor shall participate in administrative tasks inherent to the administration, surveillance, and oversight of contract performance.

6.1. Contract Employees. All contract personnel must be able to read, write, speak, and understand English fluently. Contract personnel shall present a neat appearance, and be easily identified as a contract employee. The contractor shall obtain base identification and vehicle passes for all employees who make frequent visits to, or perform work on Mountain Home AFB in accordance with the current installation access/entry requirements. Contractor personnel are required to wear or prominently display installation identification while visiting or performing work on the installation. The contractor shall not employ persons for work on this contract identified to the contractor by the CO as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.