Attachment 1-PWS-15 April 26.pdf

Laundry & Dry-Cleaning Services

JBSA LAK-RAN 15 April 2026

PERFORMANCE WORK STATEMENT (PWS)

FOR

JOINT BASE SAN ANTONIO (JBSA)

LACKLAND AND RANDOLPH (LAK & RND) LAUNDRY AND

DRY-CLEANING SERVICES

15 APRIL 2026

1. SCOPE OF WORK: The Contractor shall provide the facility, labor, supervision, materials, equipment, and transportation for laundry and dry-cleaning services to include pickup and delivery from Contractor’s Facility to locations at Joint Base San Antonio (JBSA) to include JBSA-Lackland, JBSA-Randolph, JBSA-Chapman Annex, and JBSA-Camp Bullis as defined in this Performance Work Statement (PWS). In addition, the Contractor shall provide Laundry Counter Attendance services and transportation for Linen Exchanges at two (2) JBSA Lackland locations and one (1) facility at JBSA-Chapman Annex. The Contractor shall provide personnel at each Linen Exchange point to count and verify the quantities of all soiled linen received from technical training schools and base/operational support mission partners, as well as all soiled and clean linen exchanged between the Government and the Contractor. Linen exchange services also include, but are not limited to, maintaining a linen inventory to accommodate unserviceable items and emergency requirements..

1.1. Description of Services. The Contractor shall provide laundry, dry cleaning, and linen exchange services to support the operational needs of base organizations. Responsibilities include handling soiled linen receiving, temporary storage, transport, quantity verification, and exchanging cleaned items with the Government. Services shall be performed according to established schedules (see Appendix 4), applicable industry standards, and the quality requirements in the Service Summary. The Contractor shall be responsible for inventory control, compliance with hygiene and safety standards, and adherence to all relevant federal, state, and local regulations. Up to four (4) emergency pickups and processing events per 12-month performance period may be required for contaminated Fisher House items, as outlined in Appendix 6. Any failure to perform any task or service described within PWS, shall be considered a deficiency. These services include, but are not limited to:

1.1.1. Laundry Service: The Contractor shall launder organizational linen, uniforms, Organizational Clothing and Idividual Equipment (OCIE), and other approved textile items in accordance with manufacturer care labels, Department of the Air Force Manual (DAFMAN) 34-135, and technical manuals TM 10-8400-201-23 / TM 10-8400-203-23.

Laundry items must be processed and returned within three (3) working days of receipt.

Laundered items shall be free from all water-soluble soils and spots; hygienically clean;

and thoroughly rinsed to remove all detergents and chemicals, ensuring items are odor-free. White fabrics shall be free of tints, retaining their whiteness and tensile strength, while colored fabrics shall be restored to their intended appearance without dye transfer.

Items must be washed, dried, and finished (e.g., pressed, folded) per specifications, and packaged to prevent recontamination, IAW the finishing codes detailed in Appendix 3.

Lot integrity must be maintained throughout processing, following industry standards in Appendix 1. The Contractor shall correct any identified deficiencies within 48 hours of receiving notification unless the COR grants written approval for a different timeframe.

1.1.2. Dry Cleaning Service: The Contractor shall perform dry cleaning of garments and textiles unsuitable for water-based laundering, using chemical solvents such as perchloroethylene or hydrocarbon-based solutions to prevent damage to delicate or “dry clean only” items, including coats, blazers, dress uniforms, flags, ceremonial items, and similar textiles. Dry cleaned items must be processed and returned within two (2) working days of receipt. Dry cleaned items shall be free from all oil-based soils, stains, wrinkles, and odors; hygienically clean; and thoroughly treated to remove all chemical residues. Items must be returned odor-free and restored to their intended appearance, with fabrics maintaining color integrity and structural strength. The Contractor shall separate clean and soiled items throughout the process to maintain hygiene and lot integrity. All dry-cleaning activities must comply with the Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), and Department of Defense (DoD) requirements, including OSHA worker-exposure standards under 29 CFR 1910 (Subpart Z). Items must be finished properly with pressing or forming equipment and packaged to prevent contamination during transport and storage. The Contractor shall correct any identified deficiency within 48 hours receiving notification from the COR, unless the COR grants written approval for a different timeframe.

1.1.3. Pickup and Delivery Requirements: The Contractor shall meet a timeliness standard whereby at least 98% of scheduled pickups and deliveries occur within ±15 minutes of the agreed schedule monthly. Any deviations require prior written approval from the COR. The Contractor must remedy any identified deficiencies within 48 hours of COR notification, unless otherwise approved.

1.1.3.1. Pickup Service: Pickup and delivery services shall be performed per the schedule in Appendix 4. The Contractor shall retrieve soiled laundry, linen, and dry-cleaning items from designated drop points in accordance with the COR-approved master schedule (Appendix 4). All pickup quantities must be verified on a contractor-provided log approved by the Government, or on another Government-approved equivalent. Soiled items must be properly bagged and labeled by unit, accurately logged on delivery tickets, and segregated by organization to maintain lot integrity. The Contractor shall adhere to a strict pickup window with no greater than ±15 minutes variance to ensure timely service. Vehicles used for pickup shall be enclosed, clean, leak-proof, and fully segregated from those transporting clean items to prevent cross-contamination.

1.1.3.2. Delivery Service: The Contractor shall deliver clean laundry and dry-cleaned items to the original pickup locations. Delivered items must be bundled, counted, and documented, cross-referenced with corresponding pickup tickets, and accompanied by signature verification from an authorized unit representative.

All items shall be protected during transport using durable, moisture-resistant packaging. No clean items shall be transported in vehicles containing soiled linen.

Any rejected items must be clearly marked for rework and returned within one (1) working day. Failure to comply may result in payment deductions, or contract termination for default

1.1.4. Linen Exchange Services: The Contractor shall maintain and operate linen exchange points at three government-furnished facilities, managing the receipt, temporary storage, transport, and issuance of authorized clean linens in exchange for soiled linens. All exchanges must be conducted according to the pickup and delivery schedule detailed in Appendix 4 or as directed by the COR to meet mission requirements.

The Contractor is responsible for receiving, counting, sorting, and issuing linens based on type, condition, and authorized quantities. All returned linens shall be inspected for damage and replaced as necessary. Clean linens must be packaged to prevent contamination during storage and transport, and an emergency reserve stock must be maintained to ensure continuous availability. Unsalvageable items shall be processed promptly. Linen exchanges must be reconciled daily, maintaining a First-In, First-Out (FIFO) rotation to ensure sanitation standards as per DAFMAN 34-13. Strict accountability and lot integrity must be maintained throughout all handling processes using commercially accepted laundry and dry-cleaning practices. The Contractor shall coordinate pickup and delivery schedules with mission partners and subordinate units to meet lead time and processing requirements. A tentative schedule for Basic Military Training (BMT) locations and areas is provided in Appendix 4 and shall be used as a baseline, with adjustments made as necessary to accommodate mission priorities. Failure to provide timely, clean, and undamaged linens will be considered contractor liability under the lost/damaged item provisions of this PWS. The Contractor shall correct any identified deficiency within 48 hours of COR notification unless otherwise approved in writing.

1.1.5. Special Military Item Consideration: The Contractor shall provide specialized care for military-specific items such as flags, ceremonial uniforms, protective clothing, and specialty fabrics. These items have unique performance, safety, and operational requirements that demand precise cleaning, handling, and storage procedures to preserve their integrity, appearance, and serviceability. Improper laundering or dry cleaning can permanently compromise their functionality or mission readiness. Examples of special military items include, but are not limited to:

1.1.5.1. Flame-Resistant Uniforms (FRACU/OCP): Must not be exposed to chlorine bleach; use warm water washes and low heat drying to preserve flame resistance.

1.1.5.2. Chemical Protective/Mission Oriented Protective Posture (MOPP) Garments: Require washing with cold water and mild detergent only; no bleach, softeners, or high heat allowed.

1.1.5.3. Ballistic Nylon Gear (IOTV/Plate Carriers): Should be surface cleaned with mild soap and water, air dried only, and never machine dried.

1.1.5.4. Sleeping Systems: Must follow technical manual guidance to maintain loft and water repellency, using only approved detergents. The Contractor is liable for any damage, loss, or suspected compromise of these special military items and must report such incidents to the Contracting Officer’s Representative (COR) within 24 hours. The Contractor shall correct any identified deficiencies within 48 hours of COR notification, unless otherwise approved in writing.

1.2. Compliance and Requirements. This section outlines the Contractor’s responsibilities related to ensuring efficient and compliant laundry, dry cleaning, and linen exchange services. These responsibilities include but are not limited to inventory control, ticketing, documentation, salvage and disposition, infection control, and environmental safety.

1.2.1. Packaging: Packing and bundling is the methodical arrangement, wrapping, and labeling of clean laundry, dry-cleaned items, and linens to ensure they remain protected, accounted for, and ready for immediate issue upon delivery. This process safeguards against contamination, loss, or misidentification during transport and storage. Always segregate special military items from standard laundry. Clearly label bundles/packages as such but not limited to:

• Pickup date

• Processing date

• Storage date

• Delivery date

• SPECIAL HANDLING – DO NOT MIX

• Unit name

• Delivery ticket number

• Special Handling instructions

1.2.1.1. Packaging Enforcement: The Contractor is required to strictly adhere to the packaging and bundling standards as outlined. The COR will conduct random spot checks to verify compliance. The Contractor shall maintain packaging logs and corrective action records, available for COR review. Failure to meet packaging standards will be deemed a service deficiency subject to corrective action. Deficiencies must be corrected within 48 hours of COR notification at no additional cost to the Government. Improperly packaged items may be rejected and require reprocessing.

1.2.2. Transportation: The contractor shall maintain vehicles in good repair, ensuring they are enclosed, clean, and appropriately configured to transport clean and soiled items separately. The Contractor shall not transport clean items in vehicles containing soiled linen. Items must be protected during transport using appropriate methods such as plastic wrapping or sealed bags. Any rejected items must be clearly marked as rework and resubmitted within one working day. The COR will routinely monitor transportation procedures to ensure compliance with these requirements. The Contractor must maintain transportation logs and proof of delivery documentation for COR review. Failure to comply with transportation standards will be considered a service deficiency. The Contractor must correct any deficiencies within 48 hours of COR notification at no additional cost.

1.2.3. Inventory Control: The Contractor shall maintain linen inventory at all exchange locations at levels sufficient to meet scheduled exchanges, mission surges, and emergency reserves. Responsibilities include:

1.2.3.1. Timely replenishment of worn-out, damaged, or unsalvageable items.

1.2.3.2. Transporting all unserviceable items to the Main Linen Exchange monthly for final disposition, coordinated with the COR.

1.2.3.3. Conducting semi-annual inventories on the last workday of March and September with COR oversight, using government-provided documentation.

1.2.3.4. Tracking item status (clean, dirty, damaged, salvage) in real-time and maintaining 100% reconciliation of Government Furnished Property (GFP).

1.2.3.5. Storing inventory in clean, dry, pest-free conditions.

1.2.3.6. Maintaining real-time inventory logs for all items listed in Appendix 3.

1.2.4. Ticketing: The Contractor shall ensure all linen lots are properly tagged or labeled with unique identifiers, including, at a minimum, the facility name, date, and item count, to ensure full traceability throughout the service process. The Contractor shall count and validate the exact quantities of soiled linen received from government support organizations. The same quantity shall be returned as laundered linen, with no discrepancies permitted. Any variance shall be documented and reported immediately to the COR for a resolution. The Contractor shall verify all pickup and delivery tickets and maintain accurate documentation of transactions. A monthly service log shall be submitted to the COR no later than the third working day of the following month. This log shall be recorded on a contractor-provided log approved by the Government, or on another Government-approved equivalent.

The Contractor shall:

1.2.4.1. Provide commercially acceptable triplicate laundry and dry-cleaning tickets (originally plus two copies).

1.2.4.2. Ensure delivery tickets include the Contractor’s name, contract number, delivery ticket number, date of pickup, pickup facility name, date of delivery, delivery facility name, item descriptions, quantities, unit prices of delivered items, unreturned or unserviceable items, and signatures for customer and contractor.

1.2.4.3. Submit original tickets, organized in chronological order, to the COR office by the first Friday of the following month.

1.2.4.4. Maintain legible, error-free, and auditable ticket records for a minimum of six (6) years after performance.

1.2.4.5. Reconcile and submit all ticket logs in coordination with AF Forms 905 and 904.

1.2.5. Documentation: The Contractor shall maintain comprehensive and retrievable records supporting all aspects of service performance, including:

1.2.5.1. Quality Control Program (QCP) reports (daily/weekly)

1.2.5.2. Ticket and inventory logs

1.2.5.3. Customer complaint forms

1.2.5.4. Salvage reports

1.2.5.5. Training and safety records

1.2.5.6. Digital or electronic logging is encouraged for transparency and auditability.

1.2.5.7. Documentation must comply with RFO 4.7 (Contractor Records Retention) and be available for COR inspection upon request.

1.2.6. Salvage and Disposition: The Contractor shall classify and properly handle all linen, and garments unfit for use due to damage, wear, or contamination. Procedures include:

1.2.6.1. Identifying, tagging, and returning unserviceable items for government disposition only.

1.2.6.2. Annotating salvage reason, damage type, and quantity on return manifests.

1.2.6.3. Prohibiting independent disposal without written authorization.

1.2.6.4. Complying with DAFMAN 34-135, Attachment 4, A4.7 for salvage processing.

1.2.6.5. Logging all salvaged items by type, unit, and withdrawal date.

1.2.6.6. Special handling for items contaminated with chemicals or bodily fluids, following OSHA’s Bloodborne Pathogen Standard (29 CFR 1910.1030).

1.2.6.7. Submitting a Damaged Report for COR review. Failure to follow salvage and disposition procedures will be deemed a service deficiency subject to corrective action as above.

1.2.7. Infection Control Requirements: The Contractor must follow all infection control measures during handling, cleaning, and delivery, including:

1.2.7.1. Segregating contaminated items.

1.2.7.2. Using approved disinfection methods per CDC and military guidelines.

1.2.7.3. Preventing cross-contamination and disease spread throughout the process.

1.2.8. Environmental Safety: The Contractor shall comply with all applicable federal, state, local, and military environmental safety laws and regulations, including but not limited to:

1.2.8.1. Maintaining Material Safety Data Sheets (MSDS) for all chemicals used in operations.

1.2.8.2. Providing appropriate Personal Protective Equipment (PPE) to employees.

1.2.8.3. Ensuring all work areas are safe, clean, and compliant with OSHA, EPA, and military base environmental standards.

1.2.8.4. Properly managing and disposing of hazardous materials in accordance with applicable regulations.

The Contractor shall correct any identified deficiency within 48 hours of COR notification unless otherwise approved in writing.

1.2.9. Lot Integrity: The Contractor shall maintain lot integrity of all laundered linen and items throughout the entire processing cycle. This requires strict accountability and adherence to standard commercial laundry and dry-cleaning practices to ensure items remain grouped and tracked properly, preventing mix-ups, contamination, or loss. The Contractor shall keep the Laundry Service Point clean, neat, and orderly at all times. This includes regularly emptying trash receptacles and maintaining cleanliness in the area adjacent to the loading dock, which serves as the primary service zone for pickup and delivery operations.

1.2.10. Lost or Damaged Items: The Contractor shall be financially responsible for all lost or damaged property. The Contractor is liable for the return of the exact number and type of articles furnished for service under this contract and must reimburse the Government for the value of any lost or damaged property. The valuation will be based on the current Federal Supply Schedule (FSS) or market value if FSS does not apply.

• All damaged items shall be returned with their condition clearly annotated and signed off by the unit.

1.2.11. Repair and Return Requirements: The Contractor shall restore all repairable items to serviceable condition and return within 30 calendar days of damage identification. Repairs must be performed by qualified facilities and meet original garment/textile specifications, ensuring form, fit, and function are preserved. (at no cost to the government).

1.2.12. Care Label Verification and Compliance: The Contractor shall inspect each item upon receipt to ensure the care label is present, legible, and consistent with the item type and intended use. In accordance with DAFMAN 34-135, TM 10-8400-201-23 & TM 10-8400-203-23, the Federal Trade Commission Care Labeling Rule, and DoD textile preservation requirements, all items must be processed following manufacturer care labels unless otherwise approved in writing by the COR or directed by the Technical Manual. Any deviation from care label instructions must be documented on the delivery ticket, including reason and COR approval. Failure to comply with care label requirements without authorization, resulting in fabric damage, shrinkage, color loss, or property degradation, will be deemed contractor liability under the lost/damaged item provisions of this PWS.

1.2.12.1. Care Label Exception: Chemical Warfare Suits used for training shall be washed only with a cold-water detergent formula.

1.2.12.2. Organizational Clothing and Individual Equipment (OCIE): OCIE must be laundered in accordance with manufacturer labels, TM 10-8400-201-23, and TM 10-8400-203-23 standards.

1.2.13. Acceptance: Contractor-laundered items are subject to acceptance by an appointed customer unit representative or COR at the time of delivery or customer pickup. Appointed customer unit representatives will be identified by memorandum from the COR at contract award and updated as needed.

1.2.13.1. Unacceptable Service: Contractor-laundered items deemed unacceptable by the COR will be reprocessed within one (1) working day at no cost to the Government. These rework items must be clearly marked and segregated from other laundry and dry-cleaning items.

1.2.14. Quality Standards: Linen and garment bundles must be folded neatly and crisply, with no loose or sloppy edges. Bundles should be securely sealed with straps tightened sufficiently to prevent shifting during handling, while avoiding excessive tension that could cause creasing or damage. Upon delivery, all bundles must be thoroughly inspected to ensure they are free from stains, lint, dust, or any foreign debris. Packaging must remain intact, showing no holes, tears, or signs of moisture damage, to protect the contents effectively. Any deviations from these quality standards must be promptly reported and corrected to maintain service excellence

1.3. Federal Holidays. Any of the holidays falling on a Saturday will be observed on the preceding Friday; holidays falling on a Sunday will be observed on the following Monday

New Year’s Day, January 1st Martin Luther King's Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, Last Monday in May Juneteenth, June 19th Independence Day, July 4th Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran's Day, November 11th Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th

1.3.1. General Information: Normal duty hours shall be 0700-1600, Monday through Friday, and 0700 – 1300 Saturdays for building 5187, and 0800-1700 Monday through Friday for buildings 10263 and 127, excluding federal holidays. For lunch time closures, please refer to Appendix 4, Linen Exchange Locations and hours of Operation

1.3.2. Service During Crisis Situations. In accordance with DoDI 3020.37, Continuation of Essential DoD Contractor Services During Crises, this service has not been identified as a mission essential service.

1.3.3. Emergency, Either Natural or Manmade. The contractor shall maintain a contingency plan that describes how the contract requirements will be performed in the event of a natural disaster either manmade incident, or other emergency. The plan shall address continuity of operations, to include, but not limited to outages of utilities.

1.3.4. Urgent/Emergency Work After Normal Duty Hours, Weekends and Holidays. The Contractor may be required to work after normal duty hours, weekends, or holidays to complete repair, replace and/or restore linen items to include urgent or emergency repair of garments, linens, or other textile items to a serviceable condition.

Any site work requested outside of normal duty hours must be requested by the Contractor directly to the Contracting Officer (CO), for approval.

1.3.5. Contractor Personnel.

1.3.5.1. Qualifications: Contractor personnel shall be properly trained to meet the specified requirements of this contract. Personnel having direct interface with government personnel and access to JBSA-Lackland, JBSA-Randolph and Chapman Annex shall be able to read, write, speak and understand English. Any cost entailed shall be the responsibility of the Contractor.

1.3.5.2. Contract Manager: The Contractor shall provide a full time Contract Manager and Alternate, who shall act with full authority for the Contractor and shall be responsible for the overall management and coordination of work under this contract. The names of these individuals shall be submitted in writing to the CO and COR no later than the effective date of the contract. The contract manager, or alternative, shall be available within one (1) hour after being contacted by the CO or COR to discuss problems during duty hours Monday – through Saturday.

1.3.5.3. Contract Employee: Contractor shall not employ persons for work on this contract if such employee is identified to the Contractor by the CO as a potential threat to the health, safety, security, or operational mission of the installation or its population. The CO reserves the right to direct the Contractor to remove from the job site any Contractor employee whom the CO determines to be a danger to persons, property, or military security, or has overt evidence of a communicable disease.

1.3.5.4. Personal Appearance of Contract Personnel: Contractor personnel will present a neat and clean appearance while on the installation.

1.3.5.5. Identification Badge: All Contractor personnel shall wear identification badges (i.e., name tags) that contain the company name, employee name and job title. Identification on the badge shall be readily discernible from a distance of five (5) feet. The Contractor shall at its expense, provide required name badges.

1.3.5.6. Contract Personnel Conduct: Contractor personnel shall observe and comply with the rules and regulations prescribed by the Installation Commander concerning fire, safety, and possession of firearms or other lethal weapons, when on the installation. Contractor personnel shall be subject to such checks as deemed necessary to ensure that no violations occur.

1.3.5.7. Contractor Access to Department of the Air Force Installations: The contractor shall obtain base identification, and vehicle passes, if required, for all contractor personnel who make frequent visits to or perform work on JBSA.

Contractor personnel are required to wear or prominently display installation identification badges or contractor-furnished contractor identification badges while visiting or performing work on the installation. The contractor shall submit a written request on company letterhead to the CO listing the following: contract number, location of work site, start and stop dates, and names of employees and subcontractor employees needing access to the base. The letter will also specify the individual(s) authorized to sign for a request for base identification credentials or vehicle passes. The contracting officer will endorse the request and forward it to the issuing base pass and registration office or Security Forces for processing.

When reporting to the registration office, the authorized contractor individual(s) should provide a valid driver’s license, current vehicle registration, and valid vehicle insurance certificate to obtain a vehicle pass. During performance of the contract, the contractor shall be responsible for obtaining required identification for newly assigned personnel and for prompt return of credentials and vehicle passes for any employee who no longer requires access to the work site. Upon completion or termination of the contract or expiration of the identification passes, the contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office. Failure to comply with these requirements may result in withholding of final payment.

1.3.5.8. Supervision and Control: The Government shall not exercise any supervision or control over the Contractor’s employees performing services under this contract. Such employees shall be accountable not to the Government, but solely to the Contractor, who in turn is responsible to the Government.

1.3.5.9. Insurance: The Contractor shall, at its own expense, provide and maintain during the entire performance period of this contract at least the insurance coverage as stated in this contract. In no event shall the coverage be less than the minimum requirements established by applicable state and local regulations and laws for the risk associated with the services to be provided by the contract. The Contractor shall furnish to the CO a current certificate of insurance prior to the commencement of performance under the contract. The “INSURED” block of the Certificate of Insurance must list both the Contractor’s name / (or Contractor’s d.b.a. name) and the contract number. The Certificates of Insurance shall evidence that all lines of insurance coverage required by the contract are in effect, and that not less than thirty (30) days prior written notice shall be provided to the CO in the event of modification, cancellation, or non-renewal of any portion of the insurance coverage(s).

1.3.5.10. Contractor Liability: The Contractor is not considered an agent of the Government, therefore, during the performance of this contract service, the Contractor shall be liable and will hold harmless the Government against all actions or claims for damages to persons and property due to fault, negligence, wrongful act, or wrongful omission of the Contractor or their agents. The Government is not responsible for damage to the Contractor’s personal property, supplies, materials or equipment resulting from fire, theft, accident, natural disasters, or other events. The Contractor is liable for all damages to Government real property, when it has been determined by competent authorities that damages were due to Contractor personnel’s negligence.

1.3.6. Dispute Process. Any grievance by the Contractor should be resolved at the lowest level possible. The reporting levels are as follows: The COR and then the CO.

1.3.7. Conflict of Interest. The Contractor shall not employ any employee of the Government or the Department of Defense either military or civilian if such employment would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of Defense unless such person receives prior approval in writing from the CO.

1.3.8. Regulations & Compliance. The Contractor shall comply with all local, state, and federal laws and regulations that control any work performed. The Contractor shall comply with and keep informed of any changes to these laws and regulations throughout the period of the contract. The Contractor is a recognized professional and is expected to be knowledgeable of all laws and regulations pertaining to this PWS.

1.3.9. Meetings. The contractor may be required to attend various meetings with the COR, Facility Manager, and/or CO. These meetings may include, but are not limited to, a post award conference or meetings to discuss any contractual issues or concerns.

1.3.10. Smoking in Air Force Facilities. Contractors are advised that the Department of the Air Force (DAF) has implemented restrictions on the use of tobacco products within its facilities. These restrictions are outlined in Air Force Instruction (AFI) 48- 104, Tobacco Free Living, which details the procedures commanders use to enforce tobacco control. Contractors and their employees, as well as visitors, are subject to the same smoking restrictions as Air Force personnel. Compliance with the DAF smoking policy, as described in AFI 40-102 and applicable federal and local regulations is mandatory.

1.3.11. Joint Base San Antonio (JBSA) Traffic Code. Applicable Traffic Codes will be enforced and apply to all personnel operating vehicles on a JBSA installation. The governing instruction for all Traffic Codes is AFMAN 24-306 . The Contractor shall ensure that all employees operating company vehicles on base have a proper and current license as required by the base and Texas law. They shall also comply with all base and https://static.e-publishing.af.mil/production/1/af_a4/publication/afman24-306/afman24-306.pdf local traffic regulations. Contractor vehicles shall have all proper accessories, tie-downs, signage, and operating lights when operating on a military base. Contractors shall have current and adequate liability insurance on all vehicles as required by Texas law.

1.3.12. Cell Phone Usage. Contractors are advised that DoD Instruction (DoDI)

6055.04 prohibits cellular telephone usage when approaching, entering, or exiting any installation gate. Cell phone usage by drivers on installations is prohibited in moving vehicles unless used with a hands-free device. The installation Security Forces Squadron (SFS) is strictly enforcing this regulation. Those found in violation of this regulation are subject to be ticketed.

1.3.13. Base Fire Prevention Program. The Contractor shall be required to comply with the applicable Fire Prevention Program, for all JBSA military installations. The applicable directive is UFC 3-600-01.

1.3.14. Physical Security. The Contractor shall comply with Force Protection Condition (FPCON) procedures, Random Antiterrorism Measures (RAMS) and local search/identification requirements. The Contractor shall safeguard all Government property utilized or accessed in the performance of this contract. At the close of each work period, the Contractor shall coordinate with the Government representative to validate the worksite is secure.

1.3.15. Weapons, Firearms, and Ammunition. Contractors are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their Contractor-owned vehicle or privately-owned vehicle while on any JBSA military installations.

1.3.16. Reporting Requirements. The Contractor shall comply with DAFI 71-101, Volume 1, Criminal Investigations Program (Chapter 2, paragraph 2.7) and Volume-2, Protective Service Matters, (Paragraph 1.2). Contractors shall report to Security Forces any information or circumstances which may pose a threat to DoD or Contractor resources, or DoD information. The Contractor shall establish and maintain a comprehensive safety program that is designed to prevent mishaps involving Contractor and Government personnel, facilities, and equipment. The Contractor shall comply with all safety regulations and guidance to include 29 CFR 1910, Occupational Safety and Health Administration. The Government may issue a stop work order to the Contractor to stop all or part of work until all safety violations are corrected. The Contractor shall notify the Government’s POC immediately and maintain an accurate record of any safety violations, personnel, and vehicle accidents or other mishaps resulting in injury or death, or in damage to Government property, supplies, and/or equipment. A written report of the facts and the extent of such contractor accidents and/or damage shall be provided to the Facility Manager and CO within one (1) business day.

1.3.17. Quality Control. The Contractor shall develop and maintain a Quality Control Plan (QCP) to ensure that all services are performed in accordance with the https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/605504p.pdf?ver=m-_BB64aEDhVMNtT4Suhuw%3D%3D https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/605504p.pdf?ver=m-_BB64aEDhVMNtT4Suhuw%3D%3D https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/605504p.pdf?ver=m-_BB64aEDhVMNtT4Suhuw%3D%3D https://static.e-publishing.af.mil/production/1/af_se/publication/dafman91-203/dafman91-203.pdf

Performance Work Statement (PWS). The QCP shall include procedures to identify, track, prevent, and correct deficiencies, and to ensure non-recurrence of defective services. The Contractor is responsible for regularly updating the QCP to maintain compliance with the PWS. A summary of the QCP shall be submitted to the CO within ten (10) calendar days after the contract award.

1.4. Quality Assurance. The Government will evaluate Contractor performance through a designated COR, who will monitor service delivery throughout the contract period.

Evaluation methods include intermittent on-site inspections conducted in accordance with the Inspection Checklist (Appendix 7) reviews of the Contractor’s quality control activities, and investigation of complaints from base personnel. The Government reserves the right to inspect tasks upon completion and may adjust inspection frequency based on performance.

Repeated deficiencies or customer complaints may result in increased inspections, while consistently satisfactory performance may justify a reduction. The COR will validate customer complaints before forwarding them to the Contractor. In the event of a disagreement, the CO will make the final determination regarding the validity of the complaint. If a deficiency is identified, the COR will notify the Contractor Manager and may request acknowledgment by signature or initials. Refusal to sign does not invalidate the observation. The quality assurance inspection checklist is provided in Appendix 7.

Additionally, service users may document concerns or request corrective action using the Customer Complaint Record outlined in Appendix 8.

1.5. Unit Appointment/Termination Letter - Record of Authorized Signature. The contractor shall ensure all authorized customers/units have a current unit appointment letter on file and shall ensure only authorized units are provided with laundry service under the terms of this contract. The unit appointment letter must list the full name and address (to include parent activity) of the requested unit, point of contact and phone number. The Government shall maintain the cards and shall process all new applicants. Government will provide the Contractor with a list of all units/parent activities authorized to receive this service at the time the contract is awarded. New customers/units who inquire directly with the Contractor shall be referred to the COR by the Contractor for in processing before the service is provided to that customer/unit.

1.6. Key Control. The Contractor shall control keys issued by the Government to prevent loss or use by unauthorized persons. The Contractor shall not duplicate Government keys.

The Contractor shall include key control procedures in the Contractor’s QC Plan. The Contractor shall report the loss of a key(s) to the CO immediately during normal duty hours, or at the beginning of the next day, if the loss occurs outside of normal duty hours. In the event keys are lost, the CO may require the Contractor to re-key or replace the affected locks at no cost to the Government. The Government, at its option, may replace or re- key the affected lock(s) and deduct the total cost of re-keying or replacing the lock(s) from the monthly payment due the Contractor.

1.7. Government Remedies. The CO shall follow the requirements of FAR 52.212-4, Terms and Conditions-Commercial Products and Commercial Services, for contractor’s failure to correct nonconforming services.

1.8. Contract Discrepancy Reports. When the Contractor’s performance is unsatisfactory, a Contract Discrepancy Notice will be given to the Contractor by the CO. The Contractor shall reply to the CO in writing giving reason for the unsatisfactory condition, corrective actions taken, and procedures to prevent recurrence. Payment will only be made for acceptable products and services provided.

1.9. Post-Award Pre-Performance Orientation Conference. The contractor or its Contract Manager, who is the authorized representative, may be required to attend a post-award conference prior to commencement of any work under the contract. The contracting office will notify the contractor after the award of the contract, as to the specific time and location of the conference.

1.10. Performance Evaluation Meetings. The Contract Manager, Contract Officer (CO), and the COR will meet quarterly, or as deemed necessary by the CO. Minutes will be taken at all performance evaluation meetings and furnished to the Contractor. Should the Contractor non-concur with the minutes, the Contractor shall state, in writing, any areas of non-concurrence, and submit to the CO within one (1) week of receipt of the signed minutes.

2.0. SERVICE SUMMARY. The following Performance Service Summary identifies the performance thresholds assigned to the performance objectives identified for COR surveillance.

The performance thresholds establish the minimum acceptable performance levels for each performance objective. These minimums do not relieve the contractor from performing 100% of the work outlined in the contract:

Performance Objective PWS Reference Performance

Threshold

1. Pick-up and delivery schedules are met

Appendix 4, Para 1.1. 3.1 and 1.1.3.2

98% of the time

2. Laundry items are made available in 3 working days, and dry-cleaning items are made available in 2 working days.

Para 1.1.1 and 1.1.2 98% of the time

3. Replacement of missing/lost articles

Para 1.2.10 98% of the time

4. Return of unserviceable articles

Para 1.2.6.1 100% of the time

5. Maintain lot integrity of all laundered linen/items utilizing standard commercial laundry practices.

Para 1.2. 9

98% of the time

6. Pickup and Delivery Tickets completed timely.

Para1.2.4, and 1.2.4.3 100% of the time

7. Semi-annual inventory accomplished

Para 1.2.3.3 100% of the time

8. Identify and dispose Salvaged Items

Para 1.2.6 95% of the time

3.0. GOVERNMENT FURNISHED PROPERTY/FACILITIES (GFP/GFS) AND

SERVICES. The government will provide linen exchange services space in three (3) buildings to include the storage capability to store the reserve government provided desk, chairs, cabinets, counters, bedlinen/laundry, and dry cleaning in the listed locations below.

Government Provided Establishment Approximate Square Footage

Building # Square Footage 5187 6150 10263 1600 127 900

Individuals not identified as authorized employees by the contractor are prohibited from entering government facilities after normal duty hours. No alterations to the office space shall be made without the specific written permission from the functional commander and the CO. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, fair wear and tear and approved modifications.

3.1. Unsalvageable and Emergency Inventory Items: Unsalvageable and emergency inventory items that require contractor maintenance will be provided to the contractor as government furnished supplies. (Hand receipts will be completed after award, identifying the government furnished property/facilities turned over to the contractor and a turn-in upon completion of the contract as required). GFP values do not exceed $100,000. The government and the contractor, immediately upon award of the contract for this requirement, will schedule a mutually convenient time that will be established to conduct a joint inventory of the GFP items located at buildings 5187, 10263 and 127 of which the inventory item descriptions are indicated in Appendix 6 of this PWS. The COR will ensure that the inventory results are properly documented IAW AFMAN 34-135, Paragraph 8.6.

Upon completion of the joint inventory, then and only then will the contractor bear responsibility for loss or damage to GFP in its possession incurred as a result of actions by its agents, employees or other individuals under its control. Such responsibility will not lie with the contractor for loss or damage while in the exclusive possession of such property by military members or other government employees.

3.2. Government Furnished Utilities: The government will furnish electricity, water and sewage service as necessary for accomplishment of work IAW with this contract.

3.2.1. Utility Conservation: The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.3. Government Telephone Service: The government shall only provide base and local commercial telephone service. Long-distance service, if desired, shall be at the contractor’s expense.

3.4. Security, Fire, And Medical Services: The government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.5. Solid Waste Collection and Disposal: The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.6. Safety: The Contractor shall follow chapter 4 of DAFMAN 91-203, The US Air Force Mishap Prevention Program, and while on Joint Base San Antonio (JBSA) Lackland- Randolph, Chapman Annex and Camp Bullis, Texas. The Contractor shall provide a safety orientation to all employees prior to their employment, and at least quarterly thereafter. The Contractor shall comply with all applicable Federal, State, and Air Force Instructions, including as a minimum, guidance in 29 Code of Federal Regulation (CFR) 1910, Occupational Safety and Health Act (OSHA) at all times.

3.7. Hazardous Communication (HAZCOM) Program. The Contractor shall follow AFI 90-821, Hazardous Communication (HAZCOM) program, in the operation of the laundry and dry-cleaning pickup and delivery points. The Contractor shall provide Hazardous Communication training to all employee(s) prior to employment, and at least quarterly thereafter.

3.8. Infectious Control Program. The Contractor is responsible for having a basic infection control program that meets all Federal and State requirements. An example can be found at osha.gov; Bloodborne Pathogens and Hazardous Communication Standard. The Contractor shall provide Blood Borne Pathogen training to all employees having direct contact with potentially hazardous soiled laundry and dry cleaning.

3.9. Security Requirements: All DoD contractor employees shall submit a Position of Trust background investigation (SF 85P) to the 502 Security Forces/Pass and Identification Office, building 4179. Each Facility Security Officer (FSO) shall set up a profile in the Joint Personnel Adjudication System (JPAS) for each contractor employee within 5 working days of employment. The contractor, when notified of an unfavorable determination by the government, shall withdraw the employee from consideration from working under the contract. The government will assist contractor employees to gain access to the installation for the duration of the contract. To facilitate this, the contractor shall submit an Unescorted Access Request (UAR) with section V, Block 16 filled out. All Government furnished identification shall be returned to the Government upon termination of the contract or when an employee is no longer performing under the contract at JBSA-LMR.

3.10. Air Force Antiterrorism (AT) Program: The AT program seeks to deter or limit the effects of terrorist acts against the DAF by giving guidance on collecting and disseminating timely threat information, providing training to all AF members, developing comprehensive plans to deter and counter terrorist incidents, allocating funds and personnel and implementing AT measures. In accordance with AFI 10-245 paragraphs 2.18 and paragraph 2.25, DOD contractors and sub-contracts personnel shall be offered Level 1 – AT Awareness Training. AT Awareness Training may be accomplished by either a Level I -qualified instructor, or by completing the “Force Protection” computer-based training (CBT) course on the Department of Air Force (DAF-E Learning) E-Learning https:// usaf.percipio.com/ or the Defense Technical Information Center (DTIC) for individuals without access to NIPR, possessing a CAC card, nor enrolled in DEERS. Compliance with the training will be monitored by the COR.

4.0. LIST OF APPENDICES

Appendix 1 -- Applicable Publications and Forms

Appendix 2 -- Definitions Acronyms and Abbreviations, and Technical Definitions

Appendix 3 -- Workload and Finishing Codes

Appendix 4 -- Pickup/Delivery Locations, Times and Dates Schedule

Appendix 5 -- Linen Exchange Services and Laundry & Dry-Cleaning Historical Exchange Data

Appendix 6-- Linen Exchange Services Unsalvageable/Emergency Inventory Items

Appendix 7 – Inspection Checklist

Appendix 8 – Customer Complaint Report

APPENDIX 1

APPLICABLE PUBLICATIONS AND FORMS

GENERAL. Publications are listed below and have been coded as Mandatory (M). The Contractor is obligated to follow the publications coded mandatory to the extent specified in this contract. The Contractor shall be guided by those mandatory publications coded to the extent necessary to accomplish the requirements of this contract. Supplements or amendments to listed publications from any organizational level may be issued during the life of the contract. The COR shall assist the contractor in obtaining a copy of applicable publications and forms upon start of contract, thereafter, it shall be the Contractor’s responsibility to coordinate with the COR to ensure they are in possession of the most current copies.

REGULATION MANDATORY/ADVISORY PUBLICATION DATE

OSHA Blood Borne Pathogens M Mar 2016 CFR 1910.1030, Subpart I

TM 10-8400-203-23, Field Manual Including Repair M 1 Oct 2014 Parts and Special Tools List for General Repair Procedure For Equipment M 1 Oct 2014

TM 10-8400-201-23&P, Field Manual Including Repair M 1 Oct 2014 Parts and Special Tools List for General Repair Procedure For Clothing

41 CFR Public Contracts and Property Management, M 18 Nov 20 Section 109.28

AFI 10-245, Antiterrorism (AT), para. 2.18 and 2.25.2.3. M 25 Jun 2015

AFI 10-701, Operations Security, para. 1.4.17. M 25 Jun 2019

AFI 23-111, Management of Government Property, M 19 Nov 2018 para 3.3

AFI 91-207, The Air Force Traffic Safety Program, M 25 Jul 2019 (in its entirety)

AFI 91-202, US Air Force Mishap Prevention Program M 11 Mar 2020

DAFMAN 34-135, Department of Air Force Lodging M 23 Jul 2024 and Air Force Laundry and Linen Exchange Programs

APPENDIX 2

DEFINITIONS, ACRONYMS and ABBREVIATIONS, STANDARD DEFINITIONS. The Federal Acquisition Regulation (FAR), Air Force Doctrine Document (AFDD) 1-02, Air Force Supplement to the…