Attachment 1 - PWS 11th ABN DIV SMS Support Renewal 5-16-2024.pdf

Alaska Page 1 of 11 Surveillance Monitoring System PWS

Performance Work Statement

(PWS)

16 May 2024

Project Title: Surveillance Monitoring System (SMS) For: 11th ABN DIV (USARAK) Range Control Operations

1.0 Background: The 11th ABN DIV (USARAK) mission is to deploy combat ready forces to support joint military operations worldwide and serve as the Joint Force Land Component Command to support Joint Task Force Alaska. Their strategic location, superior training capabilities, and dynamic relationship with the local civilian communities make USARAK and the United States Army in Alaska a significant national asset and world-class power projection platform for military operations anywhere in the world.

1.1 Problem Statement: The U.S. Army Range Operations in Alaska consisting of Fort Wainwright (FWA), Joint Base Elmendorf-Richardson (JBER), and the Donnelly Training Area (DTA) currently use the Surveillance Monitoring System (SMS) to mitigate weather and Restricted Airspace concerns. Currently, the SMS is supported by 9th Degree for on-site maintenance and training support and Sunhillo Corporation for warranty support. The warranty and on-site support ends October 31st, 2024. This Performance Work Statement (PWS) covers the renewal of that support.

Currently, 9th Degree is the Sole Source provider for SMS procurement, installation, and training in the Department of Defense (DoD).

2.0 Scope: This PWS requires the procurement of professional services for warranty, maintenance and training support for the SMS.

3.0 General Requirements:

3.1 The Contractor shall provide a means of warranty support, conduct operator and maintenance training, and provide on-site maintenance for the SMS as defined in this PWS.

3.2 Non-Personnel Services:

3.2.1 This is a non-personnel service Task Order to provide support identified within this PWS.

The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service provider shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

3.2.2 The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances will the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that

Alaska Page 2 of 11 are of the nature of personal services or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

3.3 Business Relations:

3.3.1 The Contractor shall successfully integrate and coordinate all activities needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of sub-Contractors. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel. The Contractor shall be aware that Army Commanders and Leaders will reinforce a climate where current and future members of the Army Team, including Soldiers, Army Civilians, Contractors, and Family Members, understand that online misconduct is inconsistent with Army Values and where online-related incidents are prevented, reported, and addressed at the lowest possible level (Department of the Army, ALARACT Message 122/2015, Professionalization of Online Conduct and Electronic Communications, 27 July 2015; HQDA online website at www.armyg1.army.mil/onlineconduct.asp.

4.0 Applicable Documents: Army Regulation (AR) 350-19 - The Army Sustainable Range Program, Training Circular (TC) 25-8 - Training Ranges, TC 25-1 - Training Lands, Department of the Army (DA Pam) 385-63 - Range Safety, 18 United States Code (USC) § 1382 - Entering military, naval, or Coast Guard property, AR 380-49 - Industrial Security Program, AR 530-1 - Operations Security, Range Complex Master Plan, USARAK 350-2, and Training Areas Standing Operating Procedures.

5.0 Tasks:

5.1 Task 1 – Warranty Extension (Hardware and Software):

5.1.1 The contractor shall provide the following warranty extensions.

5.1.2 The two (2) Surveillance Gateway Processors (SGPs) located at the Federal Aviation Administration (FAA) William J. Hughes Technical Center (WJHTC) for five (5) additional years of support through January 2030.

5.1.3 The five (5) SGPs located at FWA, DTA and JBER USARAK Range Controls (3 operational, 2 spares) for five (5) additional years of support through January 2030.

5.1.4 The three (3) Surveillance Monitor (SM) Computers located at FWA, DTA and JBER USARAK Range Controls for five (5) additional years of support through January 2030.

5.1.5 All SMS software licensing for software running on the SGP and SM computers. This allows any new releases for software to be available to USARAK to be installed on the SMS.

5.1.6 Two NEW SM Computers (for sparing purposes) to include five (5) additional years of support through January 2030.

Alaska Page 3 of 11

5.2 Task 2 – On-Site Maintenance Support:

5.2.1 The Contractor shall provide on-site support (for all items listed in section 5.1 above) to the maximum of one (1) visit per warranty year. Maintenance support includes software updates, data updates from the Government, on-site support and help desk call-in support. The following tasks outline the escalation process for support.

5.2.1.1 Initial contact POC phone number(s) at 9th Degree to provide twenty-four/seven (24/7) telephonic or remote login support.

5.2.1.2 Escalation procedures for identification of faults occurring outside of USARAK (FAA and DISA; Non-SMS related). 9th Degree will direct the generation of trouble tickets.

5.2.1.3 The Contractor shall include Six (6) total onsite visits, separate and distinct from the onsite refresher training visits. These six (6) onsite visits shall cover anything that cannot be solved via the telephonic or remote login process (hardware failures, communications outages, technical issues) as well as a preventative maintenance check.

These site visits may require travel to one or more installed SMS locations. The Contractor shall plan for one (1) visit each year for the extended warranty period to exhaust this requirement. The Government will dictate if the six (6) onsite visit’s schedule shall be completed sooner than the extended warranty period completes and may request a modification to the contract to include more than the six (6) total visits.

5.2.2 Each Site shall designate an individual (or individuals) who shall act as Site Subject Matter Expert(s) and be the points of contact (POCs) for the SMS. These individuals will be classified as System Administrators (Admins) and assist 9th Degree with software and hardware issues which do not require on-site support (telephonic and remote login).

5.3 Task 3 – Recurring Training:

5.3.1 The Contractor shall provide one (1) recurring training visit per warranty year, for a total of six (6) visits. The recurring training visits shall consist of User and Admin sessions.

5.3.2 The Contractor shall conduct onsite SMS User and Admin training for up to three (3) students per session. Additional students will be allowed at the discretion of the instructor (time or room space constraints issues).

5.3.3 Training shall be scheduled at least thirty (30) days in advance and have (at a minimum) two (2) User’s and two (2) Admin sessions.

5.3.4 Each site will optimize the schedule to accommodate the needs of their personnel. The Contractor will comply with this schedule.

5.3.5 Training sessions will include classroom and operational system instruction and exercises.

5.4 Task 4 – Prescribed Load List (PLL):

5.4.1 The Prescribed Load List (PLL) shall consist of repair parts that are of sufficient demand. PLL shall include the spare SGP and SM Processors identified in Section 5.1 above.

Alaska Page 4 of 11

5.5 Miscellaneous Requirements.

5.5.1 The Contractor shall coordinate an initial schedule of events beginning at the Task Order Award and concluding at the end of the Period of Performance (POP). This schedule shall be amenable to change by both the Government and the Contractor to accommodate schedules, travel, etc.

5.5.2 The Contractor shall coordinate for and conduct a predesign meeting for each installation’s SMS console suite and existing office required alterations to accommodate system as determined during the kickoff meeting. The Contractor shall provide a pre-installation Schedule to the COR/OSCOR at a minimum of five (5) days prior to the predesign meeting.

5.5.3 The Contractor shall provide 65% design installation documents within ninety (90) days after the project predesign meeting. The Contractor shall continue its site adaption efforts in anticipation of Government comments and shall facilitate the site adaption and installation portion of this contract. Upon receipt of Government comments, the Contractor shall complete the site development drawings.

5.5.4 The Contractor shall submit 100% design documents within forty-five (45) days of 65% design teleconference. The Contractor shall conduct a 100% design review teleconference within seven (7) days of receiving Government’s comments to ensure all 100% review comments are captured and finalize the 100% design for submission.

5.5.5 The Contractor shall provide installation schedule with 100% design submittal.

5.5.6 The Contractor shall coordinate and conduct a Pre-installation meeting NLT ten (10) days prior to the installation start. The Contractor shall provide written minutes of the meeting within seven (7) days.

5.5.7 The Contractor shall plan and schedule for the Government fourteen (14) days to review for submittals to include but not limited to design, schedules, plans and product data.

5.6 Task 6 – Contracts On-Site Representative Furnished Items and Responsibilities:

5.6.1 The Contractor shall deliver and install the following:

5.6.1.1 Two (2) each new SM processors, Freight on Board. One will be shipped to JBER Range, the other to FWA Range. These new processors will be shipped within six (6) months of the Task Award.

5.6.1.2 These two (2) new SM processors will be pre-loaded with the current software, mapping and configurations necessary for quick ‘remove-and-replacement’ to quickly return an SMS back to normal operation.

6.0 Deliverables and Schedule of Items:

Deliverable Transmittal Form and Quantity Schedule Submit To

User/Maintenance Documentation

Soft copies installed on each system desktop for quick reference

Upon completion of site visits

COR/OSCOR

Alaska Page 5 of 11

Deliverable Transmittal Form and Quantity Schedule Submit To

Initial Schedule of Events

Contractor format E-mail

Within 30 days of Contract Award

COR/OSCOR

Schedule of Events (Amended)

Contractor format Email

As updated/changed to reflect status

COR/OSCOR

7.0 Place of Performance and Hours of Operations:

7.1 Place of Performance. Tasks under this PWS shall be performed at Government-owned facilities at FWA, DTA, JBER, Alaska.

7.2 Hours of Operations. The Contractor shall provide support under this PWS during normal business between the hours of 7am through 5pm, Monday through Friday, excluding holidays observed by USARAK. The Contractor may be required to work outside of the normal duty hours and on weekends to accommodate site-specific scheduling needs.

8.0 Period of Performance (POP): The POP shall begin at the Task Order Award (Fiscal Year (FY) 2025) and end on January 31st, 2030.

9.0 Travel:

9.1 Travel within the local vicinity is required. The Contractor shall not be provided the use of Government Furnished Vehicles in the performance of work identified in this PWS. Travel reimbursements for local travel are not authorized.

9.2 This Task Order is applicable only to work completed on or near FWA, DTA, and JBER. Distance travel is not authorized and shall not be reimbursed.

10.0 Contractor Furnished Items: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform this PWS that are not listed as Government Furnished.

11.0 Government Provided Items: The Government will provide only the facilities, utilities, equipment, parts, supplies, and materials delineated in the PWS described herein as GFP. GFP consists of Government-Furnished Facilities (GFF), Government-Furnished Utilities (GFU), Government-Furnished Equipment (GFE), Government-Furnished Materials (GFM), Government Furnished Information (GFI).

12.0 Reports:

12.1 All Request for Information (RFI) must be submitted in Government provided format, electronically. The Government will provide response within five (5) days.

12.2 Hazardous Information: Military Munitions: In the event the Contractor discovers or uncovers military munitions as defined in 40 CFR 260, the Contractor shall immediately stop work in that area and immediately notify Range Control and the COR.

Alaska Page 6 of 11

13.0 Personnel:

13.1 If an employee is removed from the job site or dismissed from the premises, the Contractor is not relieved of the requirement to provide sufficient personnel to perform the services as required by this PWS. IAW 18 USC 1382 and AR 380-49, the authority of the Installation Commander to control and deny an employee entry to all or part of the installation is absolute.

The individual concerned has no right to appeal.

13.2 All personnel must be able to read, write, speak, and comprehend the English language. The Contractor shall provide a workforce possessing the skills, knowledge, and training to satisfactorily perform the services required by this contract.

13.3 All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

13.4 Personnel performing work under this PWS shall not be considered employees of the Government.

14.0 Contracting Officer Representative (COR)/On-Site Contracting Officer Representative

(OSCOR):

14.1 COR.

Name:

Address:

Office:

Email:

14.2 OSCOR.

Name: Maximillian V. Sloat Address: Range Control, Bldg 5108 Range Road Fort Wainwright, Alaska 99703 Office: 907-353-3011 Cell: 907-388-1130 E-mail: Maximillian.v.sloat.civ@army.mil

15.0 Contractor Manpower Reporting (CMR):

15.1 The required data fields include: (1) Contracting Office, Contracting Officer, or also known as the Contracting Officer's Representative (COR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including

Alaska Page 7 of 11 sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for reporting this information); (11) Locations where Contractor and sub- Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website);

(12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement.

15.2 As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed twelve (12) months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. The Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

16.0 Security Requirements:

16.1 All Contractors requiring access to Army installations shall complete AT Level I awareness training within thirty (30) calendar days after employee start date. Certificates of completion shall be submitted to the COR or to the KO. AT level I awareness training is available at http://jko.jten.mil/courses/atl1/launch.html.

16.2 All Contractor shall attend iWatch training. This training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within ten (10) calendar days of start of work. The iWatch training is available at:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx.

16.3 Per AR 530-1 Operations Security, the Contractor shall complete Level I OPSEC Awareness training available at https://securityawareness.usalearning.gov/opsec/. New employees must be trained within thirty (30) calendar days of their reporting for duty and annually thereafter.

16.4 Operations Security (OPSEC) Company will coordinate for resources to inform employees of the criticality of protecting sensitive information or activities they may observe while servicing the installation. Employees are required to practice "positive operations security" (OPSEC) by protecting sensitive information, or operations. Do not publicly disseminate or publish photographs (photographs are not authorized to be taken unless prior written approval with installation security is given) displaying critical or sensitive information. Examples include but are not limited to observed exercise or training events, personnel/vehicle convoys or bivouac sites, observed weapons or equipment employment, destroyed or damaged equipment, and the protective measures of military facilities.

http://jko.jten.mil/courses/atl1/launch.html http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx

Alaska Page 8 of 11

16.4.1 OPSEC. Do not publicly reference, disseminate, or publish critical or sensitive information that has already been compromised as this provides further unnecessary exposure of the compromised information and may serve to validate earlier reported information from other sources.

16.4.2 OPSEC. Employees are responsible to report suspect OPSEC violations or incidents to COR or installation law enforcement (384-0823/0824).

17.0 Installation Access:

17.1 The Contractor shall be able to pass all security requirements IAW the Provost Marshall’s Policy to gain access to the installation.

17.2 The Contractor shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

17.3 The Government will assist the Contractor with installation access however, it is the Contractor’s responsibility to gain lawful access to the installation IAW Provost Marshal’s policies.

18.0 Payment: Provide progress payment invoicing according to the Schedule of Values (SOV) which shall be submitted as indicated in the Purchase Order. The Government will review SOVs with the Contractor before Acceptance Letters are submitted. The Government will promptly sign and return Acceptance Letters to the Contractor IAW the SOVs and as the Government agrees the work has been completed.

Alaska Appendix A Page 9 of 11

Appendix A Fort Wainwright, AK

Bill of Material (BOM)

Alaska Appendix B Page 10 of 11

Appendix B Donnelly Training Area, AK

Alaska Appendix C Page 11 of 11

Appendix C

JBER, AK

5.2.2 Each Site shall designate an individual (or individuals) who shall act as Site Subject Matter Expert(s) and be the points of contact (POCs) for the SMS. These individuals will be classified as System Administrators (Admins) and assist 9th Degree...